FOR CLEANING SERVICES

Transcription

1 COMPANY PROFILE FOR CLEANING SERVICES SERVING FOR CUSTOMERS SATISFACTION 1

2 CONTENTS Details Pg OUR VISION 2 OUR MISSION 3 INTRODUCTION 4 COMPANY PROFILE 6 SURIA MENTARI MANAGEMENT STAFF 7 SERVICES RENDERED BY SMCS 8 PERSONNAL 9 CHAIN OF COMMANDS 11 SERVICES PROVIDED BY SMCS 12 QUALITY CONTROL 14 QUALITY POLICY & TRAINING 15 LIST OF CLIENTS 17 LIST OF MACHINIRIES 18 LIST OF CHEMICALS 19 2

3 OUR VISION AT SURIA MENTARI CLEANING SERVICES To meet the growing demand of maintenance & cleaning Industry With the latest art of technology in order to satisfy our customer requirement. 3

4 OUR MISSION AT SURIA MENTARI CLEANING SERVICES To ensure that our customer gets the best service available in the maintenance & Cleaning Industry in order to provide customer satisfaction. 4

5 INTRODUCTION Suria Mentari Cleaning Services was founded by two individual with vast experience in both cleaning industry and management skills way back in 1997 and in 2001 it was incorporated to SURIA MENTARI CLEANING SERVICES SDN. BHD. Although it was started with a modest amount of capital but today Suria Mentari Cleaning Services is growing fast in every aspect in order to meet the demand of the fast growing Industry. We are supported by a strong management team comprising people with relevant technical experience. We at Suria Mentari Cleaning Services believe that a good health is conducive to the productivity and the quality of our surrounding; we strive to provide excellent cleaning services to satisfy the challenging need of our customers. Our customers are an evidence for our achievement. Based on our experience in cleaning industry form 1997, Suria Mentari Cleaning Services have a competitive edge in the following areas: Our professional cleaning system is designed to cater our client s customized need in order to achieve their requirement based on their budget. Our experience technical staff and trained workers aspire to deliver high quality cleaning services. 5

6 Our modern equipment together with the right choice and quality of chemical used in executing our task enable us to ensure a better finishing. Entrusted with the task of your housekeeping services, Suria Mentari Cleaning Services being a professional people in the cleaning industry will henceforth take full responsibility of your premises and ensure that we will employ our best effort in meeting your requirement. With the fast development in the house keeping department toward achieving certification of ISO and the implementation of 5 s in your company Suria Mentari Cleaning Services with it s experienced technical staff will be able to support and assist your company in making your effort a reality. As the realization toward the important of house keeping increase among the industrial society, it is our duty to upgrade your company s house keeping requirement in order to the industrial standard. In doing all this we believe that your business will be a success. We have a vast interest in your success because our business depends on your success. At Suria Mentari Cleaning Services, whether your business is small or large, you will get the same professionalism from us. Assuring prospective client our best services, we hope your good self will give us the opportunity to establish cordial relationship. 6

7 COMPANY PROFILE Name of company : Suria Mentari Cleaning Services Sdn.Bhd. Registered office : No.501, Block A, Mentari Business Park, Jalan PJS 8/5, Bandar Sunway, Petaling Jaya, Selangor Darul Eshan. Telephone Number : Fax Number : Handphone : (Tony Clifford) (Lingam) (Bavani) Date of Incorporation : 29 May 2001 Company Registration No. : K Authorised Capital : 500, Paid-up capital : 500, Bankers : RHB Bank Cawangan Bukit Tunku Board of Directors : S. Mahalingam T.Tony Clifford Registered with : Kementerian Kewangan Malaysia Government Bodies ( ) 7

8 Suria Mentari Management staff Executive Director : Bavani Vivekananda Operation Manager : S.N.Muthu Sales & Marketing : Ruhaeni Binti Arsyad Business Development Manager : Mohd. Shah Bin Mohd Ali. Personel & Administration : Norazila Binti Abdullah Purchasing : Kumutha a/l Subramaniam Finance : Jiwa Retna General clerk : Hema 8

9 Services rendered by Suria Mentari Cleaning Services Factory, complex, office & building contract cleaning Detail cleaning Clean room cleaning High pressure water cleaning Carpet Cleaning & shampooing Waste disposal Sewerage Cleaning consolation on cleaning management Manpower Supply Grass cutting Maintenance Landscape work Soft Landscape 9

10 PERSONNAL Suria Mentari Cleaning Services ability to provide consistent high quality services at competitive cost is made possible by our deviation from traditional form of cleaning management where job supervision is overseen by various levels of management. At Suria Mentari Cleaning Services we have pioneered a program whereby our staff monitors your premise together with you and guarantee that your customized cleaning schedule will be followed in an efficient, effective and professional manner. We feel that it not the quantity of supervisor that matters but the quality of the supervisor that counts. Suria Mentari employee s selection, employee training and periodical inspections are to ensure that our services in your premises will meet your expectation. We understand that personnel selection; instruction and evaluation must be conducted in accordance to accomplish customers cleaning requirement. Taking into consideration the requirement of your business nature our selection of the employees entails a personal interview followed by thorough reference check. Our instruction to the staffs involves combination of method of work, which includes hand-on demonstration and printed instruction. This is to ensure that our workers will be able to execute the task given accurately and confidently. 10

11 The system employed to monitor our client s properties and facilities and with our experience enables us to effectively handle the labor demands and the financial requirement of any account we contract. Our personnel management techniques are unique and centered on cost control and provide a quick response to client need as they change throughout the year. STAFFING It is the intention of Suria Mentari Cleaning Services that our client s premises are kept in a neat and clean condition at all times. The specification submitted herein will be considered minimum requirement. Therefore this specification will only be refereed to as a guide rather than limitation to the services required to effectively maintaining the facility. The facility is to be staffed to maintain an optimum condition of cleanliness. If the level of cleaning at any time is considered to be unacceptable, than Suria Mentari will adjust its staff to take the necessary measure to over come the situation. Staffs shall be adjusted as required to accomplish any periodical maintenance herein specified without abandoning the daily janitorial services. Any extra services will be performed at a predetermined rate agreed by both parties. 11

12 CHAIN OF COMMANDS To enable us to provide quick and effective response to all the needs of our customer s requirement, we have a short and flexible and yet efficient chain of command. The personnel assigned to your facility are directly in charge of all day to day tasks. The personnel will work closely with the manager in conjunction with the operation of the immediate area. The operation manager is responsible for the Inspection of work and provides back up to ensure continuity of high quality performance. The manager conducts inspection primarily during business hours and periodical throughout the year. 12

13 SERVICES PROVIDED BY SURIA MENTARI CLEANING SERVICE In order to cater for the various needs of our clients from diverse industries, we offer a comprehensive range of services which include: General Cleaning services 1. Build care services Building maintenance Cleaning services Contractual cleaning services cater for day to day maintenance of building, shopping complex, trade center, condominium, factory, workshop, warehouse, sport stadium and complex, theme park, concert hall, school and etc. Post construction cleaning services Initial cleaning services cater for newly constructed building prior to hand over of vacant possession. Floor care services A treatment and cleaning system cater for the maintenance of all types of granite, marble, natural stone, ceramic, wooden, synthetic and fabricated floor finishes. External high level cleaning services Intensive cleaning services cater for curtain glass wall and concrete, tiled and aluminum wall cladding. 2. Office care services General cleaning and tea lady services cater for corporate office. Telephone sanitation services cater for cleaning and sanitation of telephones in office. 13

14 3. Trans care services Terminal cleaning services A cleaning system cater for day to day cleaning of high traffic environment i.e. airport, Railway Station and bus terminal. Cabin cleaning. 4. Homecare services Spring cleaning services Intensive cleaning services cater for residential house and apartment. Housekeeping services General in house cleaning services cater for luxurious apartment, hotel and Hostel. 5. Carpet care Steam extraction service An intensive cleaning system cater for natural wool and synthetic fiber carpet and fiber upholstered sofa. Waste disposal We also provide the service of wastage disposal on daily basis from your premises to the wastage yard. (Waste disposal bin will also be provided if required) 6. Sewerage services. We also provide sewerage services both on monthly basis an on call basis. We offer your good self a complete package that is required by the industry by providing cleaning services, wastage disposal and also sewerage services. By doing so it will help your good self in searching for three varies contractor. We believe that we will be able to serve you better in this way. 14

15 QUALITY CONTROL At Suria Mentari Cleaning Services, we realize that our work is a direct reflection on your image. The management of your company had worked very hard and spent a big amount of money to create the look and feel of your company environment. We know that your company s trust on your cleaning company to enhance and preserve its appearance and ambience. We also know our feature success depends on your consistent satisfaction. At Suria Mentari Cleaning Services our objective is to accommodate your cleaning needs. Our cleaning expertise and labor management techniques can provide verity of option for your customized cleaning schedule. We have established a reputation in the cleaning industry for quality and dependability for your entire cleaning requirement. At Suria Mentari Cleaning Services we are focused on the job in hand and we would like to do it with satisfaction. Based on our experience in the cleaning industry we know that quality control is the key element to customer satisfaction. Since there is a drastic realization among organizations and companies towards environment we at Suria Mentari Cleaning Services we have long recognize the importance of the quality of the service that we provided must be in line with the requirement of ISO14000 and other cleaning concept such as 5 s cleaning method. 15

16 QUALITY POLICY SURIA MENTARI CLEANING SERVICES IS COMMITTED TO PROVISION OF QUALITY CLEANING SERVICES. ALL THE STAFF ARE RESPONSIBLE FOR COMPLIANCE WITH THE QUALITY MANAGEMENT SYSTEM AND FOR ENSURING THAT ALL PROCEDURES AND WORK INSTRUCTIONS ARE PROPERLY EXECUTED AND THAT STANDARDS ARE MEET. ALL AFFECTED STAFF SHALL BE TRAINED IN THOSE PROCESSES THEY ARE REQUIRED TO PERFORM. THE ADOPTION OF THE QUALITY MANAGEMENT SYSTEM IS ESSENTIAL TO THE CONTINUED GROWTH AND SUCCESS OF THE BUSINESS. TRAINING PART 1 CONTRACT CLEANING SPECIFICATION CHEMICAL & DISINFECTANT MACHINERY & EQUIPMENT PROCEDURES FOR HOSPITAL CLEANING PROCEDURES FOR OFFICE & HIGH RISE BUILDING CLEANING PROCEDURES FOR FACTORY CLEANING HEALTH & SAFETY FLOOR CARE MAINTENANCE CROSS INFECTION CONTROL BACTERIA & STRUCTURE 16

17 TRAINING PART 2 SUPERVISION & MOTIVIATION STAFF HANDLING SCHEDULING OF WORK QUALITY CONTROL TRAINING PART 3 OPERATIVE CLEANING MANUAL SAFETY MEASURES CHEMICALS, MACHINERY & EQUIPMENT HARD FLOOR MAINTENANCE CARPET MAINTENANCE TOILET & SANITARY APPLIANCES FURNITURE & FITTING GENERAL CLEANING GLASS WINDOW 17

18 LIST OF CLIENT 1. CHUNGHWA PICTURE TUBE (M) SDN. BHD 2. FUKUSHIMA (M) SDN. BHD 3. PREMBA CONSTRUCTION (Government Project) 4. TAKENAKA CONSTRUCTION 5. IOI BUILDING SERVICES 6. GLOBTRONIC SDN.BHD. 7. PREMBA SITE OFFICE (Hospital Project) 8. TRIO TECH (M) SDN.BHD. 9. TS MATRIX SDN.BHD. 11. OMRON (M) SDN.BHD. 12. FREESCALE (M) SDN.BHD. 13. LAFARGE MALAYSIA 14. SONY MALAYSIA SDN BHD 15. YTL GROUP (HOUSING PROJECTS) 16. TESCO (MALAYSIA) SDN BHD 18

19 LIST OF MACHINERIES NAME OF MACHINE QUANTITY AUTO SCRUBBER 8 SCRUBBER 12 NORMAL BUFFER 8 HIGH SPEED BUFFER 8 PRESSURE WASHIER 10 CARPET EXTRACTOR 2 DRY VACUM 16 WET & DRY VACUM 16 BLOWER 25 HIGH DUSTING VACUUM 20 INDUSTRIAL SWEEPER 1 MECHANICAL PLATFORM 1 MOBILE LADDER 1 19

20 LIST OF CHEMICALS MULTIPURPOSE DIRT BUSTER RID CLEAN CEMENT SOFTENER BOWL CLEANER GLASS CLEANER SCOURING CREAM DISINFECTANT PINE GEL AIR FRESHNER HAND SOAP DEODARANT FOOR POLISH STRIPPER AMMONIATED STRIPPER MOP ON STRIPPER FLOOR POLISH THERMAPLASTIC FLOOR POLISH FLOOR SEALER TILE CONCRETE SEALER CARPET SHAMPOO LOW FOAM EXTRACTION CLEANER ANTI FOAM ADDITIVE STAILESS STEEL CLEANER &POLISH MILD ACID ALUMINIUM CLENER 20