Unit FFL 1 Respond to requests for fire damage limitation work

Transcription

1 Unit FFL 1 Respond to requests for fire damage limitation work FFL 1.1 FFL 1.2 FFL 1.3 FFL 1.4 Get and confirm details and specific information related to fire damage limitation jobs Agree initial plan of action and allocate responsibilities of team members Confirm the availability of physical resources and documents needed Confirm visit arrangements and details with clients Element FFL 1.1 Get and confirm details and specific information related to fire damage limitation jobs 1) have sufficient correct details and information about fire damage to determine what action you will take; 2) have accurate details of the condition of damaged premises to determine what action it is safe to take: 3) confirm what services are still available; 4) have the authority for damage limitation work to be carried out; 5) clarify any details, instructions or specific information that you do not understand; 6) record clear and accurate details and information to enable damage limitation work to be carried out. a) what details and information you will need to carry out fire damage limitation work; b) where to get more information about fire damage limitation requirements when you need it; c) what authority you need to carry out damage limitation work; d) why you need authorisation to carry out the work and where to get it; e) why it is important to record accurate details before you start fire damage limitation work. 1. details and information that you need: address and type of damaged premises; contact details of relevant people (names, phone numbers, availability); type of damage (surface or structural, or both); insurance company if appropriate; present condition of the premises; possible cause of the fire; any action already taken to deal with the damage; reference numbers; claim numbers; policy numbers. 2. action that you might take: call in specialist; discuss with client 3. services available: water, electricity, gas 4. authority from: Insurance company; your organisation; your client; other agencies Element FFL 1.2 Agree initial plan of action and allocate responsibilities of team members 1) have sufficient correct details about the fire damage to discuss and agree plans of action with relevant team members; 2) identify options and select the most likely to be effective in terms of the available resources; 3) list and prioritise activities necessary to carry out damage limitation work; 4) identify and plan to use the skills of team members; 5) recognise situations where you will need specialist help; 6) make sure all members of the team understand the priorities and sequence of activities, as well as their individual responsibilities. a) the post damage condition of premises that the client expects you to achieve; Page 1 of 27 Ver 1.0

2 b) what details and information you will need to plan damage limitation activities; c) the Health and Safety issues of smoke residue and post fire hazards; d) the typical activities, equipment and materials required to carry out damage limitation work; e) how to identify and prioritise damage limitation activities; f) the relevant skills and experience of team members; g) how to encourage team members to discuss and agree plans. 1. details that you will need: address and type of damaged premises; contact details of relevant people (names, phone numbers, availability); type of damage (surface or structural, or both); insurance company if appropriate; present condition of the premises; possible cause of the fire; any action already taken to deal with the damage 2. resources that could be available: equipment; tools; materials; time; finance; people; skills 3. team members: technical; administration, consultants, other specialists Element FFL 1.3 Confirm the availability of physical resources and documents needed 1) have sufficient details about what physical resources and documents you will need; 2) confirm that physical resources are available; 3) confirm that equipment is operating properly and is safe to use; 4) confirm that tools are safe to use; 5) confirm that you have sufficient materials and that they are stored according to suppliers instructions; 6) confirm that documents are up to date and provide the information you need. a) the types of physical resources and documents you need and from where you get them; b) how you confirm the proper operation of equipment; c) the safety requirements for using equipment, tools and materials, including HASAW and COSHH requirements; d) where and from whom to get information on the safety requirements for using equipment, tools and materials; e) where and how to get specialist equipment, tools or equipment when you need them. 1. physical resources: equipment; tools; materials. 2. documents for: completion; reference; instruction. Element FFL 1.4 Confirm visit arrangements and details with clients 1) have the correct contact details for clients; 2) promote to a professional image to others of yourself and your organisation; 3) confirm with clients that the details of damaged premises you have are correct; 4) confirm current condition of the premises and what services are available; 5) confirm with client that arrangements have been agreed and documented; 6) agree with the client, arrangements for visiting the premises that are mutually acceptable; 7) inform clients what action you intend to take, both immediately and longer term; 8) answer fully and professionally any questions that your clients might ask. a) how to promote goodwill and a professional image with your clients and why it is important to do so; b) what questions to ask and how to respond to your clients sensitively; Page 2 of 27 Ver 1.0

3 c) what confirmation details are required and in what format; d) why you should answer clients questions in a way that helps them understand your answers; e) how you should deal with distressed clients. 1. contact details: names, phone numbers, availability 2. details of damaged premises: type of damage (surface or structural, or both); insurance company if appropriate; present condition of the premises; services available; any action already taken to deal with the damage; access Page 3 of 27 Ver 1.0

4 Unit FFL 2 Assess and estimate work required to limit damage to structures post fire FFL 2.1 FFL 2.2 FFL 2.3 FFL 2.4 Confirm extent and nature of damage caused to structures by fire Carry out risk assessments to confirm premises are safe to work in Determine work required to limit damage to structures Determine cost and produce reports of damage limitation work required Element FFL 2.1 Confirm extent and nature of damage caused to structures by fire 1) have permission before entering the premises; 2) wear the correct personal protective equipment required; 3) have the relevant tools, equipment and documents needed; 4) confirm that services are in a safe condition before you enter premises; 5) use approved methods and procedures to determine the fire damage to structures; 6) record full and accurate details of the fire damage to structures; a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you require; e) what services are on site and how to confirm that they are in a safe condition; f) why you should confirm that services are in a safe condition and the possible consequences of not doing so; g) the approved methods and procedures to identify structural damage; h) the approved methods and procedures to identify the nature and the extent of damage; i) which documents you need to complete; j) what information is required and who receives copies 1. permission from: clients; safety experts 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face masks; breathing apparatus 3. tools: tape measure; lamps; pens; sampling swabs; monitors 4. equipment: ladders; camera; 5. services: electricity; water; gas; heating; oil 6. methods and procedures: visual; physical; measurements 7. structures: ceilings; floors, walls; doors; skirting boards; roof; services; fixtures Element FFL 2.2 Carry out risk assessments to confirm premises are safe to work in 1) have permission before entering premises; 2) wear the correct personal protective equipment required; 3) have the relevant tools, equipment and documents needed; 4) confirm that services are in a safe condition before you enter the premises; 5) carry out a risk assessment of the premises and confirm that it is safe to work in using approved methods and procedures; 6) recognise and report accurately all hazards that are potential or actual risks to health and safety; 7) provide risk assessment reports to those people who require them, within agreed timescales. Page 4 of 27 Ver 1.0

5 National Occupational Standards a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you need and where you get them from; e) what services are on site and how you confirm that they are in a safe condition; f) why you confirm that services are in a safe condition and the possible consequences of not doing so; g) the approved procedures and methods to use to carry out a risk assessment of premises and confirm that they are safe to work in; h) how you should report risk assessments to whoever requires them. 1. permission: verbal; in writing; signature 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face mask; breathing apparatus 3. services: electricity; water; gas; heating oil 4. methods and procedures of: your own organisation; your clients; current legislation 5. hazards; unsafe floors; unsafe walls; unsafe ceilings or roof; heavy objects that may affect further inspection or work 6. reports format: written; verbal Element FFL 2.3 Determine work required to limit damage to structures 1) wear the correct personal protective equipment required; 2) have the relevant and documents, tools and equipment needed; 3) carry out a triage assessment of the structures; 4) carry out testing through cleaning methods for smoke residue; 5) inspect all areas and take measurements to estimate work; 6) determine the resources required for damage limitation; 7) record full and accurate details of the work required a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective equipment; c) what tools, equipment and documents you need; d) what a triage assessment is and why it should be carried out; e) why you should test through cleaning methods for smoke residue; f) which measurements should be taken and how this information should be used; g) which documents you need to complete; h) what information is required and who receives copies 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; safety masks 2. tools and equipment for: measuring; lighting; recording; sampling; testing. 3. triage assessment: unrestorable; restorable; immediate action required 4. structures: ceilings; floors, doors; walls; skirting boards; roof; services; fixtures Element FFL 2.4 Determine costs and produce reports of damage limitation work required 1) confirm that you have the all relevant information needed; 2) base your calculations on work required to achieve agreed condition of premises; Page 5 of 27 Ver 1.0

6 3) record costs accurately, fully and in a way that can be confirmed; 4) produce reports required following instructions and procedures; a) which documents you need and how to complete them; b) what information you need to determine costs and produce reports; c) typical costs of materials and labour for limitation work; d) how to determine costs and produce reports of limitation work required; 1. information from: your own organisation; insurance company 2. information about: hazards; extent and nature of damage; work required to limit damage; agreed client expectations; timescales; costs and availability of equipment 3. instructions and procedures: your own organisation; insurance company Page 6 of 27 Ver 1.0

7 Unit FFL 3 Assess and estimate work required to limit damage to contents post fire FFR 3.1 FFR 3.2 FFR 3.3 FFR 3.4 Confirm extent and nature of damage caused to contents by fire Carry out risk assessments to confirm premises are safe to work in Determine work required to limit damage to contents Determine costs and produce reports of damage limitation work required Element FFL 3.1 Confirm extent and nature of damage caused to contents by fire 1) have permission before entering premises; 2) wear the correct personal protective equipment required; 3) have the relevant tools, equipment and documents needed; 4) confirm that services are in a safe condition before you enter premises; 5) use approved methods and procedures to determine the fire damage to contents; 6) record and full and accurate details of the fire damage to contents; a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you need; e) what services are on site and how to confirm that they are in a safe condition; f) why you confirm that services are in a safe condition and the possible consequences of not doing so; g) the approved procedures and methods to identify damage; h) the approved procedures and methods to identify the nature and extent of damage; i) which documents you need to complete; j) what information is required and who receives copies 1. permission from: clients; safety experts 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face masks; breathing apparatus 3. tools: tape measure; lamps; pens 4. equipment: ladders; camera; sampling swabs; monitors 5. services: electricity; water; gas; heating; oil 6. contents: floor coverings; wall coverings; furniture; pictures; clothes; appliances; books; personal belongings 7. methods and procedures: visual; physical; Element FFL 3.2 Carry out risk assessments to confirm premises are safe to work in 1) have permission before entering premises; 2) wear the correct personal protective equipment required; 3) have the relevant tools, equipment and documents needed; 4) confirm that services are in a safe condition before you enter the premises; 5) carry out a risk assessment of the premises and confirm that it is safe to work in, using approved methods and procedures; 6) recognise and report accurately all hazards that are potential or actual risks to health and safety; 7) provide risk assessment reports to those people who require them, within agreed timescales. Page 7 of 27 Ver 1.0

8 National Occupational Standards a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you need and where you get them from; e) what services are on site and how you confirm that they are in a safe condition; f) why you confirm that the services are in a safe condition and the possible consequences of not doing so; g) the approved procedures and methods to use to carry out a risk assessment of premises and confirm that they are safe to work in; h) how to report risk assessments to whoever requires them 1. permission: verbal; in writing; signature 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face mask; breathing apparatus 3. services: electricity; water; gas; heating oil 4. methods and procedures of: your own organisation; your clients; current legislation 5. hazards; unsafe floors; unsafe walls; unsafe ceilings or roof; heavy objects that may affect further inspection or work 6. reports format: written; verbal Element FFL 3.3 Determine work required to limit damage to contents 1) wear the correct personal protective equipment required; 2) have the relevant tools, equipment and documents needed; 3) carry out a triage assessment of the contents; 4) carry out testing through cleaning methods for smoke residue; 5) determine the resources required for damage limitation; 6) record full and accurate details of the work required a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective equipment; c) what tools, equipment and documents you need; d) what a triage assessment is and why it should be carried out; e) why you should test through cleaning methods for smoke residue; f) which documents you need to complete; g) what information is required and who receives copies 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; safety masks 2. tools: tape measure; lamps; pens 3. equipment: ladders; camera; sampling swabs; products; absorbent material; sprays 4. triage assessment: unrestorable; restorable; immediate action required 5. contents: floor coverings; wall coverings; furniture; pictures; clothes; appliances; books; personal belongings Element FFL 9.4 Determine costs and produce reports of damage limitation work required 1) confirm that you have the all relevant information needed; 2) base your calculations on work required to achieve agreed condition of contents; Page 8 of 27 Ver 1.0

9 3) record costs accurately, fully and in a way that can be confirmed; 4) produce reports of work required following instructions and procedures; a) which documents you need and how to complete them; b) what information you need to determine costs and produce reports; c) typical costs of materials and labour for limitation work; d) how to determine costs and produce reports of limitation work required; 1. information from: your own organisation; insurance company 2. information about: hazards; extent and nature of damage; work required to limit damage; agreed client expectations; timescales; costs and availability of equipment 3. instructions and procedures: your own organisation; insurance company Page 9 of 27 Ver 1.0

10 Unit FFL 4 Prepare and carry out pre-restoration cleaning to structures FFR 4.1 FFR 4.2 Prepare to carry out pre-restoration cleaning to structures Carry out pre-restoration cleaning to structures Element FFL 4.1 Prepare to carry out pre-restoration cleaning to structures 1) have correct details about the cleaning operations that you are required to carry out; 2) have instructions or specific information that could affect cleaning operations; 3) have the authority to carry out the cleaning operations; 4) clarify any details or instructions that you do not understand. 5) have sufficient details about what equipment, tools and materials you might need and they are operating properly and are safe to use; 6) confirm that you have sufficient materials and that they are stored according to suppliers instructions; 7) confirm that all materials to be used are still within use by date; 8) confirm that any instructions for use of equipment, tools or materials are up to date and provide the information you need where appropriate. a) what information and instructions you might need to carry out cleaning operations; b) how to get more information when you need it; c) what authority is needed to carry out cleaning operations, why it is needed and from where to get this authority; d) the types of equipment, tools and materials you need and from where to get them; e) where to get instructions on the proper operation of equipment, tools and materials when you need them and why it is important that to confirm that the equipment is operating properly; f) the safety requirements for using equipment, tools and materials, including the Health and Safety at Work Act (HASAW) and Control of Substances Hazardous to Health (COSHH) requirements; 1. details of: location of equipment; type of equipment; access to premises; security; availability of equipment 2. instructions or specific information from: your client; your own organisation s procedures 3. authority from: client; own organisation e.g. access to sensitive or restricted areas. 4. equipment, tools and materials: protective clothing; warning signs as required by client or own organisation s procedures; fogging machine; de-odourising equipment; ladders; hand brushes; alkaline solutions, cleaning agents; cloths; suction cleaners; dehumidifiers; neutralising agents 5. instructions from: the manufacturer; your own organisation; your client Element FFL 4.2 Carry out pre-restoration cleaning to structures 1) wear the correct personal protective equipment required; 2) select the correct equipment, tools and materials for the surfaces to be cleaned; 3) use the equipment, tools and materials following instructions and the correct procedures; 4) carry out the cleaning process in line with instructions and procedures; 5) make sure that sites of cleaning operations are clear of equipment, tools and materials that are not to be left at the site; 6) take the correct action to deal with unserviceable equipment; 7) dispose of waste safely and according to regulations, instructions and good practice; 8) return the equipment, tools and materials to the correct storage location. Page 10 of 27 Ver 1.0

11 National Occupational Standards a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective equipment; c) where to get the information on how to select the appropriate equipment, tools and materials; d) why it is important to follow the manufacturers instructions when you use the equipment, tools and materials e) the possible consequences if you do not follow the manufacturers instructions; f) what action to take if a cleaning operation cannot be completed; g) what equipment, tools and materials you took and used on the site of the cleaning operation; h) what action to take if any of the equipment, tools and materials are damaged or unserviceable and why it is important to take this action; i) why it is important to handle and dispose of the waste safely according to regulations and instructions and where to access this information; 1. personal protective equipment type: gloves; masks; goggles; boots; clothing; breathing apparatus 2. type of surfaces: plaster; paint; brick; glass; metal; plastic; wood; wallpaper; tiles; ceramic; stone; marble 3. equipment, tools and materials: warning signs as required by client or own organisation s procedures; fogging machine; de-odourising equipment; ladders; hand brushes; alkaline solutions, cleaning agents; cloths; suction cleaners; dehumidifiers; neutralising agents 4. instructions and procedures from: manufacturers your organisation; your clients. 5. unserviceable because: does not operate properly; requires emptying, servicing or cleaning Page 11 of 27 Ver 1.0

12 Unit FFL 5 Prepare and carry out pre-restoration cleaning to contents FFR 5.1 FFR 5.2 Prepare to carry out pre-restoration cleaning to contents Carry out pre-restoration cleaning to contents Element FFL 5.1 Prepare to carry out pre-restoration cleaning to contents 1) have correct details about the cleaning operations that you are required to carry out; 2) have instructions or specific information that could affect cleaning operations; 3) have the authority to carry out the cleaning operations; 4) clarify any details or instructions that you do not understand. 5) have sufficient details about what equipment, tools and materials you might need and they are operating properly and are safe to use; 6) confirm that you have sufficient materials and that they are stored according to suppliers instructions; 7) confirm that all materials to be used are still within use by date; 8) confirm that any instructions for use of equipment, tools or materials are up to date and provide the information you need where appropriate. a) what information and instructions you might need to carry out cleaning operations; b) how to get more information when you need it; c) what authority is needed to carry out cleaning operations, why it is needed and from where to get this authority; d) the types of equipment, tools and materials you need and from where to get them; e) where to get instructions on the proper operation of equipment, tools and materials when you need them and why it is important that to confirm that the equipment is operating properly; f) the safety requirements for using equipment, tools and materials, including the Health and Safety at Work Act (HASAW) and Control of Substances Hazardous to Health (COSHH) requirements; 1. details of: location of equipment; type of equipment; access to premises; security; availability of equipment 2. instructions or specific information from: your client; your own organisation s procedures 3. authority from: client; own organisation e.g. access to sensitive or restricted areas. 4. equipment, tools and materials: protective clothing; warning signs as required by client or own organisation s procedures; fogging machine; de-odourising equipment; ladders; hand brushes; alkaline solutions, cleaning agents; cloths; suction cleaners; dehumidifiers; neutralising agents 5. instructions from: the manufacturer; your own organisation; your client Element FFL 5.2 Carry out pre-restoration cleaning to contents 1) wear the correct personal protective equipment required; 2) select the correct equipment, tools and materials for the surfaces to be cleaned; 3) use the equipment, tools and materials following instructions and the correct procedures; 4) carry out the cleaning process in line with instructions and procedures; 5) make sure that sites of cleaning operations are clear of equipment, tools and materials that are not to be left at the site; 6) take the correct action to deal with unserviceable equipment; 7) dispose of waste safely and according to regulations, instructions and good practice; 8) return the equipment, tools and materials to the correct storage location. Page 12 of 27 Ver 1.0

13 National Occupational Standards a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective equipment; c) where to get the information on how to select the appropriate equipment, tools and materials; d) why it is important to follow the manufacturers instructions when you use the equipment, tools and materials; e) the possible consequences if you do not follow the manufactureres instructions; f) what action to take if a cleaning operation cannot be completed; g) what equipment, tools and materials you took and used on the site of the cleaning operation; h) what action to take if any of the equipment, tools and materials are damaged or unserviceable and why it is important to take this action; i) why it is important to handle and dispose of the waste safely according to regulations and instructions and where to access this information; 1. personal protective equipment type: gloves; masks; goggles; boots; clothing; breathing apparatus 2. type of surfaces: fabric; carpet; paint; leather; paper; glass; metal; plastic; wood; ceramic 3. equipment, tools and materials: warning signs as required by client or own organisation s procedures; ladders; hand brushes; alkaline solutions, cleaning agents; cloths; suction cleaners; dehumidifiers; neutralising agents 4. instructions and procedures from: manufacturers your organisation; your clients. 5. unserviceable because: does not operate properly; requires emptying, servicing or cleaning Page 13 of 27 Ver 1.0

14 Unit FFL 6 Prepare for flood damage emergencies FFR 6.1 FFR 6.2 FFR 6.3 Confirm the availability and operation of tools and equipment needed for flood emergencies Confirm the availability of relevant documents Confirm the availability of consumables Element FFL 6.1 Confirm the availability and operation of tools and equipment needed for flood emergencies 1) confirm that you have the correct tools and equipment for the type of flood emergency you are likely to encounter; 2) confirm that you are authorised to use the tools and equipment available to you; and 3) confirm that the tools and equipment available to you are safe to use and working properly; a) what the correct tools and equipment for the type of flood emergency you are likely to encounter are and from where you would get them; b) how to confirm that you are authorised to use the tools and equipment available to you and why this is important; and c) how you confirm that the tools and equipment available to you are safe to use and working properly and the consequences of not doing so 1. tools needed: to remove damaged items; to set up water removal or drying equipment; to gain access to areas where water is; 2. equipment needed: to remove water; to dry areas; personal protective equipment Element FFL 6.2 Confirm the availability of relevant documents 1) confirm that the relevant documents are available to you when required and that they are current; 2) confirm that you have sufficient copies of the relevant documents for all parties; a) how you confirm that the relevant documents are available to you when required and that they are current and where you get them from; and b) how you confirm that you have sufficient copies of the relevant documents for all parties and why this is important. 1. documents: job sheet; work authorisation sheet; insurance company documents; organisation or company procedures Element FFL 6.3 Confirm the availability of consumables 1) confirm that you have the correct consumables and sufficient quantity for the type of flood emergency you are likely to encounter; and Page 14 of 27 Ver 1.0

15 2) confirm that the consumables for the type of flood emergency you are likely to encounter are serviceable; a) how you confirm that you have the correct consumables and sufficient quantity for the type of flood emergency you are likely to encounter and from where you get them; and b) how you confirm that the consumables for the type of flood emergency you are likely to encounter are serviceable. 1. consumables: fuel for pumping equipment and heaters; cloths; desiccants; personal protective equipment 2. serviceable: sufficient date code; not damaged; clean; in working order Page 15 of 27 Ver 1.0

16 Unit FFL 7 Respond to flood damage emergencies FFR 7.1 FFR 7.2 FFR 7.3 FFR 7.4 Confirm extent and nature of damage caused by flood with clients Carry out risk assessments to confirm premises are safe to work in Carry out a triage assessment to confirm work to be done Confirm plan of action and responsibilities as required Element FFL 7.1 Confirm extent and nature of damage caused by flood with clients 1) maintain the health and safety of clients and yourself at all times; 2) have the correct names and contact details of people who need information on the flood damage; 3) speak with your clients in a sympathetic, methodical, professional and calm manner; 4) confirm and agree the source and extent of floods with your clients; 5) inspect all areas to confirm the extent of floods; 6) confirm and agree the nature of damage caused by floods with your clients; 7) clarify any points you or your client are unsure of. a) how to speak with clients in a sympathetic, methodical, professional and calm manner and why this is important; b) the typical sources of flooding and their characteristics; c) what to look for to confirm the nature of the damage; d) how to investigate the extent of floods without causing further damage. 1. clients: property owners, property tenants, insurance company 2. source of flood: external (damage to building roof or walls, burst pipe, high river or storm), internal (water tank, burst pipe, overfilling, faulty domestic appliance or damage to water supply or drainage systems) 3. extent of floods: affected floors of property, neighbouring properties affected, areas not in view (behind cavities, screens and locked doors); underflow 4. nature of damage: to structure, to contents Element FFL 7.2 Carry out risk assessments to confirm premises are safe to work in 1) have permission before you enter the premises; 2) wear the correct personal protective equipment required; 3) have the relevant tools, equipment and documents needed; 4) confirm that services are in a safe condition before entering premises; 5) carry out a risk assessments of the premises and confirm that it is safe to work in, using approved methods and procedures; 6) recognise and report accurately all hazards that are potential or actual risks to health and safety; 7) provide risk assessment reports to those people who require them, within agreed timescales. a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you need; Page 16 of 27 Ver 1.0

17 e) what services are on site and how you confirm that they are in a safe condition and the possible consequences of not doing so; f) the approved procedures and methods to use to carry out a risk assessment of premises and confirm that they are safe to work in; g) how you should report risk assessments to whoever requires them. 1. permission: verbal; in writing; signature 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face mask 3. services: electricity; water; gas; heating oil 4. methods and procedures of: your own organisation; your clients; current legislation 5. hazards; unsafe floors; unsafe walls; unsafe ceilings or roof; heavy objects that may affect further inspection or work; contamination by bacteria, mould, chemical or foul water 6. reports format: written; verbal Element FFL 7.3 Carry out a triage assessment to confirm work to be done 1) wear the correct personal protective equipment required; 2) make sure that you have the relevant documents, tools and equipment and documents needed; 3) carry out a triage assessment; 4) record full and accurate details of the work required a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective equipment; c) what tools, equipment and documents you need; d) what a triage assessment is and why it should be carried out; e) the typical areas floods will migrate to; f) which documents you need to complete, what information is required and who receives copies 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face mask 2. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; camera; hygrometer; hydrometer; moisture meter; sampling swabs; monitors 3. triage assessment: unrestorable; restorable; immediate action required. Element FFL 7.4 Confirm plan of action and responsibilities as required 1) make sure that your clients have authorised you to begin work; 2) prepare plans of action based on your findings from your tests and inspections of premises; 3) provide your team with sufficient information about the premises and the work to be done; 4) allocate responsibilities to team members taking account of their competence and experience; 5) make sure that individuals are competent, authorised and able to carry out each task; 6) clarify with your organisation any issues your client, you or your team are unsure of a) how to make sure that you have client authorisation to begin work and why this is important; b) why it is important to plan what is going to be done, based on the results of tests and inspections; c) what information the team needs to do the work and confirm they understand it; Page 17 of 27 Ver 1.0

18 d) why it is important to allocate responsibilities according to abilities of team members; e) where to find out if individuals are trained, authorised and able to carry out each task and why this is important; f) why it is important to clarify any issues your client, you or your team are unsure of and the consequences of not doing so 1. authorised by: writing; verbal 2. information about: health and safety; hazards; source of flood; client expectations; timescales Page 18 of 27 Ver 1.0

19 Unit FFL 8 Assess and estimate work required to limit damage to structures after flood FFR 8.1 FFR 8.2 FFR 8.3 Confirm extent and nature of damage caused to structures by flood Determine work required to limit damage to structure Determine costs and produce reports of limitation work required Element FFL 8.1 Confirm extent and nature of damage caused to structures by flood 1) have permission before you enter the premises; 2) wear the correct personal protective equipment required; 3) have the relevant documents, tools and equipment needed; 4) confirm that services are in a safe condition before you enter premises; 5) use approved methods and procedures to determine flood damage to structures; 6) record full and accurate details of the flood damage to structures a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you require; e) what services are on site and how to confirm that they are in a safe condition and the possible consequences of not doing so; f) the approved procedures and methods to use to identify damage to structures; g) which documents you need to complete; h) what information is required and who receives copies 1. permission from: clients; safety experts 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face masks 3. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; camera; hygrometer; hydrometer; moisture meter; sampling swabs; air monitors 4. services: electricity; water; gas; heating oil 5. methods and procedures: visual; physical; take measurements 6. structures: ceilings; floors, walls; doors; skirting boards; services; fixtures; roof; paths; driveways Element FFL 8.2 Determine work required to limit damage to structures 1) wear the correct personal protective equipment required; 2) have the relevant documents, tools and equipment needed; 3) use approved procedures and methods to determine the work required; 4) record full and accurate details of the work required to structures a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective clothing; c) what tools, equipment and documents you need; d) the approved methods and procedures to use; e) which documents you need to complete; f) what information is required and who receives copies Page 19 of 27 Ver 1.0

20 National Occupational Standards 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots 2. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; camera; hygrometer; hydrometer; moisture meter; sampling swabs; air monitors 3. procedures and methods from: your own organisation; your clients; current legislation 4. structures: ceilings; floors, walls; skirting boards; roof; paths; driveways Element FFL 8.3 Determine costs and produce reports of limitation work required 1) confirm that you have all the relevant information you need; 2) base your calculations on work required to achieve agreed condition of premises; 3) record costs accurately, fully and in a way that can be confirmed; 4) produce reports of work required following instructions and procedures; a) which documents you need and how to complete them; b) what information you need to determine costs and produce reports; c) typical costs of materials and labour; d) how to determine costs and produce reports of limitation work required; 1. information from: your own organisation; insurance company 2. information about: hazards; extent and nature of damage; work required to limit damage; agreed client expectations; timescales; costs and availability of equipment 3. instructions and procedures: your own organisation; insurance company Page 20 of 27 Ver 1.0

21 Unit FFL 9 Assess and estimate work required to limit damage to contents after flood FFR 9.1 FFR 9.2 FFR 9.3 Confirm extent and nature of damage caused to contents by flood Determine work required to limit damage to contents Determine costs and produce reports of limitation work required Element FFL 9.1 Confirm extent and nature of damage caused to contents by flood 1) have permission before you enter the premises; 2) wear the correct personal protective equipment required; 3) have the relevant documents, tools and equipment needed; 4) confirm that services are in a safe condition before you enter the premises; 5) use the approved methods and procedures to determine flood damage to contents; 6) record full and accurate details of flood damage to contents a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you require; e) what services are on site and how to confirm that they are in a safe condition and the possible consequences of not doing so; f) the approved methods and procedures to use to identify damage to contents; g) which documents you need to complete; h) what information is required and who receives copies 1. permission from: clients; safety experts 2. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; face masks 3. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; camera; hygrometer; hydrometer; moisture meter; sampling swabs; air monitors 4. services: electricity; water; gas; telephone; heating oil 5. methods and procedures: visual; physical; take measurements 6. contents: floor coverings; wall coverings; furniture; pictures; clothes; appliances; books; personal belongings Element FFL 9.2 Determine work required to limit damage to contents 1) wear the correct personal protective equipment required; 2) have the relevant documents, tools and equipment needed; 3) use approved procedures and methods to determine the work required; 4) record full and accurate details of the work required to contents a) the correct personal protective equipment required and where to get it from; b) why you should wear personal protective clothing; c) what tools, equipment and documents you need; d) the approved methods and procedures to use; e) which documents you need to complete; f) what information is required and who receives copies Page 21 of 27 Ver 1.0

22 National Occupational Standards 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots 2. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; camera; hygrometer; hydrometer; moisture meter; sampling swabs; air monitors 3. procedures and methods from: your own organisation; your clients; current legislation 4. contents: floor coverings; wall coverings; furniture; pictures; clothes; appliances; books; personal belongings Element FFL 9.3 Determine costs and produce reports of limitation work required 1) confirm that you have all the relevant information you need; 2) base your calculations on work required to achieve agreed condition of contents; 3) record costs accurately, fully and in a way that can be confirmed; 4) produce reports of work required following instructions and procedures; a) which documents you need and how to complete them; b) what information you need to determine costs and produce reports; c) typical costs of materials and labour; d) how to determine costs and produce reports of limitation work required; 1. information from: your own organisation; insurance company 2. information about: hazards; extent and nature of damage; work required to limit damage; agreed client expectations; timescales; costs and availability of equipment 3. instructions and procedures: your own organisation; insurance company Page 22 of 27 Ver 1.0

23 Unit FFL 10 Prevent further damage to structures and contents by flooding FFR 10.1 FFR 10.2 FFR 10.3 Stop the flow of unwanted water Prevent secondary damage to structures and contents Remove unwanted water and clean away residue Element FFL 10.1 Stop the flow of unwanted water 1) wear the correct personal protective equipment required; 2) use the correct tools and equipment safely and effectively; 3) take the necessary action to minimise the further flow of unwanted water into premises; 4) prevent unwanted water from flowing to unaffected areas of premises; 5) maintain the health and safety of yourself and others whilst stopping the flow of unwanted water. a) the correct personal protective equipment required and where to get it from; b) why it is important to wear personal protective equipment; c) the hazards and risks involved in dealing with flood or unwanted water, particularly when dealing with contaminated water; d) what tools, equipment and documents you should use; e) what actions are appropriate to take to minimise further flow of unwanted water; f) what actions are appropriate to take to prevent unwanted water from flowing to unaffected areas of the property and why this is important; 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots; waterproofs 2. tools and equipment: lamps; screwdrivers; hammer; spanners; ladders; mops; squeegees; buckets; sandbags; cloths; pumps; water extraction equipment 3. action you could take: turn off water supplies; use sandbags 4. prevent: make a barrier with sandbags; use mops and squeegees to direct water; use cloths to absorb unwanted water; reduce water levels by pumps; extraction by machinery Element FFL 10.2 Prevent secondary damage to structures and contents 1) wear the correct personal protective equipment required; 2) use the correct tools and equipment safely; 3) remove contents that are to be dried elsewhere or disposed of safely to a suitable location; 4) take actions to prevent secondary damage to structure and remaining contents; 5) make sure that secondary damage has been prevented a) the correct personal protective equipment required and where to get it from; b) why it is important to wear personal protective equipment; c) what tools, equipment and documents you require; d) how to decide which contents should be removed; e) the hazards associated with dealing with flood water and how to minimise the risks to health and safety; f) what actions you take to prevent secondary damage and why this is important; Page 23 of 27 Ver 1.0

24 National Occupational Standards 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots 2. tools and equipment: lamps; screwdrivers; carpet awl; inspection mirrors; hammer; spanners; carpet knee-kickers; knife; ladders; lifting aids; waste containers; dry equipment; microbial treatments; products 3. actions: puncture bowing ceilings if holding excess water; remove skirting boards to determine if insulation should be removed and replaced or dried in place; remove or re-site contents; carry out preliminary cleaning operations; spray anti-microbial treatments Element FFL 10.3 Remove unwanted water and clean away residue 1) wear the correct personal protective equipment required; 2) use the correct tools and equipment; 3) take the necessary actions to remove unwanted water and clean away residue; 4) make sure that contaminated water is disposed of safely and correctly, following current regulations; 5) make sure that unwanted water has been removed and that any residue has been cleaned away; 6) maintain the health and safety of yourself and others whilst removing unwanted water a) the correct personal protective equipment required and where to get it from; b) why it is important to wear personal protective equipment; c) what tools, equipment and documents you require; d) how to recognise different categories of unwanted water; e) the approved methods for removing unwanted water and cleaning away residue; f) what actions are appropriate to take to remove unwanted water; g) the current regulations for disposing of contaminated water safely and correctly and why it is important to follow them. 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots 2. tools: lamps; screwdrivers; hammer; spanners; products 3. equipment: ladders; mops; squeegees; buckets; cloths; mechanical water extraction equipment and pumps; contaminated water containers; sprayers; specialised cleaning equipment 4. actions: set up mechanical water extraction equipment and pumps for large volumes of unwanted water; use mops; squeegee and cloths to absorb unwanted water and clean away residue Page 24 of 27 Ver 1.0

25 Unit FFL 11 Create acceptable dry conditions for restoration operations FFR 11.1 FFR 11.2 FFR 11.3 FFR 11.4 FFR 11.5 Confirm and record initial post flood conditions Remove contents and furniture Remove excess water from premises Create conditions for achieving required atmospheric conditions Measure and record details of final atmospheric conditions Element FFL 11.1 Confirm and record initial post flood conditions 1) have permission from the authorised person; 2) wear the correct personal protective equipment required; 3) have the relevant documents, tools and equipment needed; 4) confirm that services are in a safe condition before you enter the premises; 5) confirm that equipment used is calibrated and that sufficient time is taken to acclimatise the equipment to the atmosphere; 6) record accurate temperature and humidity readings; 7) confirm and record initial post flood conditions; 8) complete documents needed to record initial post flood conditions; a) why and from where to get permission to enter premises; b) the correct personal protective equipment required and where to get it from; c) why you should wear personal protective equipment; d) what tools, equipment and documents you require; e) what services are on site and how you confirm that they are in a safe condition and the possible consequences of not doing so; f) why it is important that the equipment is calibrated and acclimatised; g) what initial post flood conditions should be recorded; h) which documents you need to complete and what information is required 1. personal protective equipment: hard hat; coveralls; gloves; safety glasses; safety boots 2. tools and equipment: tape measure; lamps; screwdriver; hammer; pens; ladders; hygrometer; hydrometer; moisture meter; calculating devices; 3. services: electricity; water; gas; telephone; heating; oil 4. confirm and record: affected areas; nature and extent of flood; temperature and humidity readings (indoors and outside); location of readings. Element FFL 11.2 Remove contents and furniture 1) confirm which contents should be moved; 2) confirm suitable locations to which contents should be moved following approved instructions and procedures; 3) get permission to move contents; 4) get assistance to move large or heavy items; 5) move contents away from flood damaged areas; 6) comply with all current legal, safety, and operating requirements for moving heavy items; 7) report any breakages or damage to contents following instructions and procedures; 8) complete all relevant documentation. Page 25 of 27 Ver 1.0