Soft FM Services Framework

Transcription

1 Soft FM Services

2 Agenda List of Services Soft FM services Framework Special Tender Requirement Current Open Tenders & Brief Scope Expected level of Services Upcoming Tenders

3 Soft FM Services General Cleaning, Janitorial, Hygienic, Façade management for all buildings Waste Management Services Pest Control Management Services Landscape Management Services**

4 Soft FM Services Framework OAMC s vision is to become a world class organization in the Airport Industry. In order to achieve the goal, a triple bottom-line approach forms the framework in provision of services in a sustainable manner. - Performance based Contracts - Regular Contracts Reviews Environment Protection Best Value for Money Excellent Work Practices and Safety Considerations - Quality Standards Requirement i.e. ISO Matching of staff s experience and skillsets to required tasks - Continuous Training programme to improve staff s skill sets - Use of energy and water efficient machinery - Waste reduction and recycling - Integrated pest management approach

5 Special Requirements on Soft FM Services Sustainability OAMC introducing Sustainability strategies onto contracts for all services. Therefore, future service providers should be prepared take on the following responsibilities: - Cleaning, Pest and Landscape Service Providers expected to: - Use Resources ( water and energy ) efficiently by introducing innovative approaches - Minimize emissions of gases or fumes to environment - Use of Integrated Pest Management Programme to minimize chemical use - Use and disposal of pesticides shall be in accordance to manufacturer s instruction or local authorities requirements - Waste Management Service Providers expected to: - Source for viable recycling merchants for processing of collected recyclables - Carry out waste audit and identify possible opportunities to reduce waste generation

6 Special Requirements on Soft FM Services CMMS OAMC will be using an integrative platform, Computerized Maintenance Management System (CMMS), to provide the following support: - Work Management e.g. Issue Work Orders, Track Downtime and Response Time - Track Complaints and Service Faults Reported The CMMS will be integrated and accessible from handheld devices to increase mobility of Contractor s supervisors/managers.

7 Special Techniques to be used Access Equipment Building Maintenance Units (BMU) which will be used in New Airport Facilities : 1. System 1 Manual Push Gantry a. Main Roof and Lower Roof b. Lower Roof and Departure/ Arrival Level 2. System 2 Climbing Monorail system with telescopic cradle (Access Several Areas) 3. Cherry Pickers

8 Current FM Tenders (MCT Phase 1 & Salalah Airport) Open tenders for reputable and experienced companies to participate for the provision of following services: ITC-FM Provision of Landside & Airside Cleaning, Façade Cleaning, Pest Control and Waste Management Services for Muscat International Airport Phase 1 ITC-FM Provision of Landside & Airside Cleaning, Façade Cleaning for Salalah Airport - Passenger Terminal Building ITC-FM Provision of Landside & Airside Cleaning, Façade Cleaning for Salalah Airport Other Ancillary Buildings and Pest Control Services for All Buildings of Salalah Airport ITC-FM Provision of Waste Management Services for Salalah Airport Distribution of Documents will close on 18 Mar 14. Bids must be submitted before 30 Apr 14, 12:00 pm at OAMC Headquarter Office. All bidders are invited to attend the Bid Opening at OAMC Headquarter Office.

9 Scope of Works (Salalah Airport)

10 Scope of Works (Salalah Airport) Salalah Airport - New Building/Facilities Area (m 2 ) Passenger Terminal Building 61,926 Landside commercial units 1,644 Airside commercial units 2,048 ROP Admin Building 5,230 Air Traffic Control (ATC) Tower 1,712 Air Traffic Monitoring (ATM) Complex 18,884 Crash Fire Rescue Station 1,050 AFL Substation Deportee Departure Facility 4,000 Main Gate / Check Point 1,432 Data Centre 2 2,434 OAMC & Ground Handler Workshops 3,941 Utility Yard / Chiller Plant 3,610 Utility Yard / Generator Plant 1,200 Temporary Cargo Facility TBC Total 113,156

11 Scope of Works (MCT Airport)

12 Scope of Works (MCT Phase 1) New Building/Facilities Area (m 2 ) Utility Yard Primary Substation 1, Utility Yard Chiller Plant 4, AFL Substation Pump House Utility Yard Irrigation Pump House 1, Utility Yard Generator Plant 2, ATM Complex Utility Yard C & T Utility Yard ATM Store (single storey) Air Traffic Meteorology Complex (3-storey) 17, Radiosonde Station (single storey) Data Centre 2 (single storey) 2, Crash Fire & Rescue Main Station (2-storey) 1, Sea Rescue Station ATC Tower (24 levels) 3, Contingency & Training Centre (2-storey) 7, PACA HQ (Civil Aviation) 29, Total GFA Note: 75, SOW refers to Scope of Works

13 Scope of Works (Cleaning Management ) Generally, Contractor shall be prepared to: - Provide all necessary equipment, tools, consumables, and manpower for the successful completion of all works. - Upkeep appearance of finishes according to best practices and OMM if any - Ensure cleanliness of washrooms and key general areas (i.e. check in halls, arrival halls, forecourts) at all times, especially during peak periods. - Ensure that the airport environment is pleasant and clean at all times - Works Order basis: Clean PTB façade using access equipment & BMUs, Carpet Shampooing, Floor polishing - Transport waste from airport to waste collection points in a clean and hygienic manner. Clean waste collection points on a regular basis.

14 Expected Level of Service (Cleaning Management) Performance Level: Excellent: Good: Fair: Poor:

15 Scope of Works (Waste Management) 1) Provide all the necessary equipment, tools and manpower to perform the required services. Waste bins will be provided by OAMC. 2) Pick up waste from the various waste collection points on a daily basis, and transport them to the waste disposal facility. 3) Maintain cleanliness of the waste disposal facility and compactors 4) Segregate waste to pick out recyclables (i.e. paper, plastic metals) and record the weight of recyclables collected 5) Engage suitable recycling merchants for the processing of recyclables 6) Regular removal of hazardous waste (flammable, bio-hazardous etc.) from airport to the proper treatment plant/ disposal facility 7) Respond to any service lapse within 30 min. (i.e. poor housekeeping after collection of waste etc.)

16 xpected Level of Service (Waste Management) Item Assessment Criteria Points Target Weightage (%) (A) 1 Recycling Rate 5 Achieve 25% of the total waste 3 Achieve < 25% to 20% of the total waste 1 Achieve < 20% of the total waste 2 Safety 5 Zero work related accident 3 1 no. of work related accident 1 More than 1 work related accident 3 Performance of 5 Zero breakdown Compactors & 3 1 incident of breakdown Equipment 1 >1 incident of breakdown 4 Compliance to Specifications 5 Complaints (from public / stakeholders / staffs) 5 Always in compliance 3 Comply most of the specifications most of the time ( 3 breaches per month) 1 Did not comply at all (> 3 breaches per month) 5 Received not more than 1 complaint 3 Received 2 complaints 1 Received more than 2 complaints Total Score 100 Performance OAMC Score (B) Weighted Score (A x B) *: Refers to timely submission of reports, timely collection of all types of wastes, responding to service faults within 45min, complies to all PPE requirements and safety protocols etc. Detailed requirements will be listed in the Tender Document.

17 Upcoming Tenders MCT Airport PTB and other Ancillary buildings Cleaning Management Services and Pest Control Waste Management Services Landscape Management Services for both MCT and SLL airports