BLUE PAGES. Area Clubs & Service Organizations... B-12 B-15. Emergency Planning Guide... B-30 B-31

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1 Table of Contents 1 RED TABBED PAGES DIRECTORY INFORMATION Area Codes, Country & City Codes Calling Features Company and Service Information Consumer Guidelines Long Distance Calling...19 ND Prefi x Guide ND Zip Codes RESIDENTIAL & BUSINESS LISTINGS BLUE PAGES Area Clubs & Service Organizations... B-12 B-15 Emergency Planning Guide... B-30 B-31 Government Information City of Minot...B-1 B-2 B-6 County of Ward...B-3 B-4 B-6 State of North Dakota... B-6 B-10 State Offi cers...b-10 US Government...B-11 Maps Air Force Base...B-32 Maps continued Minot State Univ.... B-22 B-23 North Dakota State Fair... B-24 B-26 Sports Complexes...B-27 Walking Trails... B-28 B-29 Public Schools Minot...B-11 Rural Areas...B-12 Service Clubs...B-12 Sports Schedules... B-17 B-20 Table of Contents Listings for Minot, Burlington, and Surrey are listed before the yellow pages. All others are listed alphabetically by city after the yellow pages. Auditorium...B-21 Legislative Districts...B-16 MINOT FOLD OUT MAP MONEY SAVING COUPONS YELLOW PAGE INDEX & YELLOW PAGES (Includes Minot Trails System Map) Online Directory Save time with instant search! Online Store Research and buy SRT products and services! Check Your Wireless Monitor and manage your minutes & data usage! Pay Your SRT Bill It s easy to pay your bill online with SmartHub!

2 2 Phone, Long Distance & My Choice Packages Local & Long Distance Phone Always connected Convenient calling features (see page 9 for complete listing) Unlimited long distance. Unlimited possibilities. Unlimited long distance only $24.95/month Low, fl at rates Toll Free services My Choice Packages The MORE you pick, the more you SAVE! Internet Wireless Phone TV Security Systems Unlimited Long Distance 10% off 3 15% off 4 20% off 5!

3 Harlem 24 Circle SRT Wireless Plans Nationwide & Regional Shared & Pooled Minutes Unlimited Talk, Text & Picture Messaging More Mobile Data! Why SRT? Locally owned by our members Extended Home Area High Speed Data Network Service & Support Available via Web or Phone WIRELESS SERVICE AREA Montana Digital & Analog Cellular Towers Digital Cellular Towers North Dakota Opheim Scobey Flaxville Outlook Plentywood Westby Fortuna Ambrose Crosby Noonan Columbus Portal Lignite Flaxton Sherwood Antler Westhope Souris Peace Gardens Bottineau Dunseith Omemee Overly Willow City Medicine Lake Barton Froid Rugby Extended Home Local Calling Area Fessenden SRT Wireless Extended Home Area Visit srt.com SRT Connections store th Ave SW Minot ND Monday Friday 9am 6pm Saturday 9am 5pm

4 4 Internet The SPEED you NEED! INTERNET SRT has a variety of plans to fit your needs The ultimate in computer protection. HelpLine Plus ESSENTIAL Up to 1 Mbps Just the basics and web browsing. EXPRESS 2-6 Mbps Streaming music, shopping, and social networking. Technical Support srt.com Help Desk EXPRESS PLUS Mbps Enjoy streaming video and web multitasking. ELITE Mbps Serious speed real-time gaming, streaming movies, and HD video. srt.com Simple, secure, reliable storage. HelpLine

5 Considering a home security system? CONSIDER THIS. 5 Security Peace of mind at a price you can afford. SAVE hundreds on equipment & getfree installation! Security Systems Flood & Water Protection Control Your System from your Smartphone or Tablet Home Automation Video Surveillance Home Safety Systems Home Safety LifeSentry can summon assistance with the touch of a button. World s smallest two-way voice communicator Two-way speakerphone in the pendant Direct communication in seconds to the monitoring station Covers a typical home and yard, allowing two-way voice communication CONTACT US to learn more about SRT Security or schedule your home assessment!

6 6 TV - Cable TV & SRTVision ision Entertainment the way you want it. CABLE TV Local & HD (high defi nition) channels, new digital cable networks, and premium movie packages. HD DVR available! Over 200 Channels! Free installation, receiver and Whole Home DVR All your local channels in HD SRTVision Now Available: Berthold Rural Carpio Rural Deering Rural Landa Lansford Rural Martin Mohall Rural Newburg Rural Coming Soon to: Donnybrook Rural Karlsruhe Rural Rice Lake Sawyer Rural South Prairie Strawberry Lake Turtle Mountains (Metigoshe Rural) Velva Rural Westhope Rural Surrey Rural Towner Rural SRT Cable TV is available in the following communities: Antler Berthold Butte Carpio Deering Des Lacs Donnybrook Granville Karlsruhe Maxbass Metigoshe Newburg Sawyer Sherwood Tolley Upham Velva Westhope Technical support for your SRT Cable TV service or closed captioning service is available by calling 611 or ; faxing ; or ing @srt.com. For written inquiries or complaints, contact Julie Lizotte, Director of Regulatory Affairs, offi ce, fax, julieel@srttel.com, SRT, PO Box 2027, Minot, ND Cable TV service is not available in all areas. Cable TV rates for commercial customers may vary; call for details. Visit for more information.

7 7 Business Communications Business Communications Complete customized solutions for your business. Phone Systems: Designed by experienced account executives and installed by certifi ed technicians. Integration: From basic phone service to systems with phone, fax, wireless, and Internet SRT can create a system to fi t your needs. Data Communications Systems: Link your customers, partners, and employees across the street or around the world. Business Security: Rest assured that your business is safe with 24/7 monitoring and remote system control from your computer or smartphone. Directory Advertising: Phone book advertising reaches customers in their homes! An eye-catching ad can make the difference when someone is choosing which business to call. Business Internet: Up to 100 Mbps downloads & uploads! Private Networks: A PRI T-1 network provides up to 23 voice lines to maximize your phone system for secure point-to-point communications. Wireless Phones: Stay connected on the go! Local and nationwide calling plans with the latest feature phones and smartphones. Mobile Internet: Connect on the go with an AirCard for your laptop!

8 8 Service Area Map Service Area Map & Director Districts Tolley Berthold Sherwood District 1 Donnybrook 52 District Mohall Lansford Carpio 52 Des Lacs 5 Burlington Rice Lake Antler Westhope District 2 Landa Maxbass Newburg Glenburn Upham Souris Kramer Bottineau Air Base Ruthville Deering 14 Towner 83 Minot Norwich Surrey Logan Sawyer South Prairie Velva 41 District 3 Granville 14 Karlsruhe Kongsberg Balfour Kief Butte Strawberry Lake Lake Metigoshe 5 Drake Anamoose Dunseith Martin 52 Harvey SRT District 1 Directors: Stanley Vangsness Allan Engh Ardel Rice Antler Des Lacs Sherwood Berthold Donnybrook Tolley Carpio Mohall SRT District 3 Directors: Gerald Henry John Marshall Dennis Schott Butte / Kief / Kongsberg Karlsruhe Martin Metigoshe Newburg Towner Upham SRT District 2 Directors: Dennis Erber Ronald Schepp Jim Newman Air Base Deering / Granville / Norwich Glenburn Landa Lansford Maxbass SRT District 4 Directors: Susan Schmutzler Tom Seymour Tom Wentz, Jr Minot / Surrey / Burlington Sawyer South Prairie Velva Westhope

9 Calling Features 9 Anonymous Call Rejection Call Forwarding You can reject incoming calls from calling parties who choose to keep their number private. The calling party will receive an announcement informing them that the person they are attempting to reach does not accept calls from blocked numbers. To Activate Anonymous Call Rejection 1. Listen for dial tone and dial * A confi rmation tone will indicate the service is activated. To Deactivate Anonymous Call Rejection 1. Listen for dial tone and dial * A confi rmation tone will indicate the service is deactivated. Note Calls from areas that do not support the Caller ID service will not be rejected. These calls will show on your Caller ID display as out of area or unknown caller. Call Forward Remote Activation Activate and deactivate your Call Forwarding from another telephone number. To Set PIN Number This must be done from the phone on which you have Call Forward Remote Activation. 1. Listen for dial tone and dial 97 to access the main menu. * 2. Voice prompt will ask for the access code of the feature you want to change. 3. Dial * Enter your current PIN (last four digits of your telephone number). 5. Enter new PIN. 6. Re-enter new PIN and hang up. To Activate Call Forward Remote Activation 1. Dial the telephone number to access Call Forward Remote Activation: Enter your 7 digit phone number that has remote activation service, followed by the PIN number. 3. Dial 72 and the telephone number where you want * your calls forwarded (include area code if necessary). 4. To confi rm, dial 1 and hang up. To Deactivate Call Forward Remote Activation 1. Repeat steps 1 and 2 above. 2. Press 73 and hang up. Notes * You must also subscribe to Call Forwarding for this service to work. Pressing # after each entry will speed up the process. Forward your calls to another phone. To set up Call Forwarding 1. Lift the handset, listen for the dial tone and dial * Listen for a second dial tone. 3. Dial the number you want your calls to be forwarded to. Speed Calling codes may be used if you have this feature. To cancel Call Forwarding 1. Lift the handset, listen for the dial tone and dial * Listen for two beeps which indicate call forwarding is cancelled, then hang up. Notes Once you ve activated Call Forwarding, you will hear one short ring each time a call is forwarded. You can still make outgoing calls from the phone. To change the number your calls are forwarded to, cancel the feature and set it up again. Call Transfer You can transfer a call to another party and hang up making your line available for other calls. To Transfer a Call 1. With a call in progress, press the hook switch or fl ash button. This will put the call on hold. 2. Listen for a confi rmation tone and dial the telephone number where you want to transfer the call. 3. You can announce the call or hang up and the two parties will be connected. 4. If you press the hook switch or fl ash again, you ve established a 3-way call. If you reach a busy signal, unanswered ringing line, or wrong number while attempting to transfer a call, press the fl ash button once to join the busy signal, ringing line, or wrong number with you and the original party. Press the fl ash button again to drop the busy signal, ringing line, or wrong number. You will remain connected to your original party. Note If you transfer a call out of your local service area, you will accumulate toll charges as long as the other two parties remain connected. Calling Features

10 10 Calling Features Call Waiting Call Wake-up Calling Features While you re on a call, Call Waiting alerts you that you have another incoming call. How it alerts you 1. A beep tone indicates another call is waiting. Only you hear the tone, the caller hears a normal ringing tone. 2. You will hear a reminder beep tone 10 seconds later. 3. Depress the hook switch or fl ash button for 1 second to place your fi rst call on hold and you will be connected to the second caller. Alternate between calls 1. Depress and release the hook switch or fl ash button once for each transfer. Each conversation is private and cannot be heard by the other caller. Terminate either call 1. Simply hang up. Your telephone will ring and when you answer, you will be connected with the other caller. The call you discontinued will no longer be on the line. Notes If two calls are on a line at one time, anyone calling will receive a busy signal. The Call Waiting beep doesn t have to be answered. After 10 seconds there is one reminder beep and if not answered, the calling party will continue to hear ringing. Call Waiting Caller ID See who s calling when you re on another call. How to use 1. When you are on the phone, you will hear a distinct Call Waiting tone. 2. The caller s name and/or number will show on your phone display. 3. You can choose whether or not to answer the call. Note Your phone display unit must be compatible with Call Waiting Caller ID. You must also subscribe to Call Waiting and Caller ID for this service to work. Your telephone can be used as an alarm clock. How to use 1. Lift the handset, listen for the dial tone and dial * You will receive a confi rmation tone. 3. Dial a four digit wake-up time, plus the number of rings desired, plus the # sign. The desired time must be entered in 24 hour format. Example: Enter 0700 for 7:00 a.m. or 1830 for 6:30 p.m. The time must be entered daily. The desired number of rings can range from 2-9, but must be entered in a two digit format. Example: If you desire three rings, dial 03. If you do not enter a desired ring count, you will automatically receive 9 rings. To cancel a Wake-up call 1. Lift the handset, listen for a dial tone and dial * After you hear a confi rmation tone, hang up. Caller ID Block Prevent your name and telephone number from being displayed to the person you re calling. Choose permanent Caller ID Block or block your calls on a percall basis. How to use Per-Call Blocking 1. Listen for the dial tone and dial * Dial the number you wish to call. 3. The person you call will not be able to see your name and number displayed on their phone display screen, instead, private will be displayed. (not guaranteed outside local area) To Deactivate Caller ID Block If you subscribe to permanent Caller ID Block and you wish to unblock your line on a per-call basis, do the following: 1. Listen for the dial tone and dial * Dial the number you wish to call. 3. The person you ve called will be able to see your name and number on their phone display unit. Note For per-call blocking you MUST dial *67 before each call you place otherwise, your name and telephone number will be displayed to the person receiving your call.

11 Calling Features 11 Caller ID Number Caller ID Name & Number See the telephone number or name and number of the person calling before you answer the phone. Identify annoying or harassing calls and select the calls you choose to answer. How to use 1. When receiving a call, wait until your telephone completes the fi rst ring as calls are identifi ed between the fi rst and second rings. 2. The telephone number, or name & number, will automatically appear on your phone display. Notes If private appears on your phone display, the caller may have blocked their name and number from displaying. If unknown number or out of area appears, the caller is in an area that does not support the Caller ID service. Cancel Call Waiting Cancel Call Waiting when you don t want to a call interrupted. Activate prior to making a call 1. Lift the handset and listen for the normal dial tone. 2. Dial 70 and listen for a second dial tone. Call Waiting * is disabled for the duration of the call and will automatically be turned back on when you hang up. Activate while on a call 1. Depress the hook switch or fl ash button to obtain a second dial tone. 2. Dial 70 and listen for a confi rmation tone. The system * will automatically re-establish the original connection. When your call is completed, hang up and call waiting is automatically restored. Note If you cancel Call Waiting, anyone calling while you are on the line will receive a busy signal. Conference Calling Meet Me Conference is a conference bridge located in SRT s Central offi ce which allows up to 30 conferees to dial in to a predetermined number to establish a conference call. How to use 1. All conference members enter the bridge by dialing the bridge directory number. 2. A short ring alerting tone is heard by all members each time someone enters the bridge. 3. A short dial tone signal is heard each time someone leaves the conference bridge. Call our Business Offi ce at for more information. Continuous Redial Keep redialing busy numbers and be notifi ed when the line becomes available. How to use 1. After calling a number and reaching a busy signal, hang up. Lift the handset again and listen for the dial tone and dial 66. You will hear a message indicating that you * have activated the service. Hang up. 2. Your phone will continue to call the busy line for up to 30 minutes. 3. A distinctive callback ring alerts you when the line becomes free. When you hear the distinctive ring, lift the handset and wait for the called party to answer. To cancel 1. Listen for the dial tone and dial * Listen for a confi rmation message and hang up. Note You may place other calls while Continuous Redial attempts to reach a busy number. Custom Ringing Custom Ringing allow two additional different phone numbers to be assigned to a main line. A unique ring is assigned to each number. Person Calling dials Main line number First additional number Second additional number Called party with Call Waiting hears Normal single tone 2 short tones Short long short Called party hears Normal ring 2 short rings Short long short Note SRT s offi ce will set up the service for you. Calling Features

12 12 Calling Features Customer Originated Trace Last Call Return Calling Features Trace harassing calls and at your request, your local law enforcement agency will investigate. This should only be used to trace life threatening calls or calls which are of a harassing nature in which you may want to press charges. How to use 1. When you receive a harassing or threatening call, hang up. Immediately pick up the handset and listen for the dial tone. 2. Dial 57 and listen for a message indicating that you * have successfully activated the tracing feature. 3. Hang up. 4. The number you traced will be recorded at the law enforcement agency. If you decide to follow up on the matter, you will need to work directly with your local law enforcement agency for further investigation. Notes Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you receive another call or a call waiting tone before activating a trace, you will trace the wrong call. It is a good idea to keep note of the date and time you activated a trace. The traced number will only be available to your local law enforcement agency. Under no circumstances will you be given the traced number. Distinctive Ring Call Waiting Create a list of up to 12 specifi c telephone numbers from which calls will ring in a unique pattern. When someone on your list calls you, their call will ring with a different tone. If you re on the phone and another caller from your list calls, the Call Waiting tone will be unique from a regular Call Waiting beep. All other calls not included on your Distinctive Ring Call Waiting list will ring to your line as normal. To Access Distinctive Ring Call Waiting 1. Listen for dial tone and dial 61 to access the main menu. * 2. Continue following the prompts to establish your list. 3. Press 3 to turn the service on/off. Notes You must also subscribe to Call Waiting for this service to work. Area limitations may apply when establishing your list. Dial the last number that called you. How to use 1. Listen for dial tone and dial 69. You will hear a message describing the steps * required to complete the callback. If the line is busy 1. You will hear a message telling you the line is busy and how to proceed. Hang up and your phone will continue to place the call every minute up to 30 minutes. 2. A distinctive callback ring alerts you when the line becomes available. 3. Pick up the handset and wait for the called party to answer. To cancel 1. Listen for dial tone and dial 89. You will hear a recording telling you that Last * Call Return is deactivated. 2. Hang up. Selective Call Acceptance Screen incoming calls by creating a list of up to 12 telephone numbers from which you are willing to accept calls. Calls from telephone numbers not included in your list will receive an announcement informing them that you are not accepting calls at this time. To Create your Selective Call Acceptance List 1. Listen for the dial tone and dial 64 to access the main menu. * 2. Continue following the prompts to establish your list. 3. Long distance numbers must be programmed as a private entry immediately after the call takes place. Listen for dial tone and dial 64 followed by #, 01, #. * 4. Press 3 to turn the service on/off.

13 Calling Features 13 Selective Call Forwarding Create a list of up to 12 specifi c telephone numbers from which calls will be forwarded to a number of your choice. When someone on your list calls you, their call will ring at the forwarding number. All other calls not included on your Selective Call Forwarding list will ring to your line as usual. To Access Selective Call Forwarding 1. Listen for dial tone and dial 63 to access the main menu. * 2. Continue following the prompts to establish your list. 3. Press 3 to turn the service on/off. Selective Call Rejection Create a list of up to 12 telephone numbers from which you do not wish to receive calls. Calls from telephone numbers included in your list will receive an announcement informing them that you are not accepting calls at this time. To Create your Selective Call Rejection List 1. Listen for the dial tone and dial 60 to access the main menu. * 2. Continue following the prompts to establish your list. 3. Long distance numbers must be programmed as a private entry immediately after the call takes place. Listen for dial tone and dial 60 followed by #, 01, #. * 4. Press 3 to turn the service on/off. Notes Area limitations may apply when establishing your list. Selective Call Rejection takes precedence over Selective Call Forwarding and Anonymous Call Rejection. Simultaneous Ring (SIM Ring) Program up to four additional telephone numbers to ring at the same time with SIM Ring. For example, a call made to you at your home can ring your wireless phone, your offi ce phone, your lake cabin phone and your friend s phone, all at the same time. The fi rst one to answer accepts the call. To Access SIM Ring 1. Listen for dial tone and dial 80 to access the main menu. * 2. Continue following the prompts to establish your list. 3. Press 3 to turn the service on/off. To Access SIM Ring Remotely 1. Listen for dial tone and dial Enter your telephone number including the area code. 3. Enter your PIN (defaults to last four digits of your telephone number) and follow the prompts. To Change your PIN (Personal Identification Number) This must be done from the phone you have SIM Ring activated on. 1. Listen for dial tone and dial 97 to access the main menu. * 2. The voice prompt will ask for the access code for the feature you want to change. 3. Dial 80 and enter your current PIN (last four digits * of your telephone number). 4. Enter a new PIN. 5. Re-enter the new PIN and then hang up. Note Pressing # after each entry will speed up the entry process. Speed Call 8 Call you 8 most frequently dialed numbers quickly, easily and accurately. To store or change your Speed Call numbers 1. Listen for a dial tone and dial * Dial the Speed Call number (0 through 9) you have selected and the complete telephone number it will represent (example ), then depress the # button. Remember to include the 1 + area code for long distance entries. 3. Repeat the above steps for each number to be stored. To use a Speed Call number 1. Listen for a dial tone and press the * button. 2. Dial the appropriate one-digit speed call number and your call will be dialed automatically. Speed Call 30 Call your 30 most frequently dialed numbers quickly, easily and accurately. To store or change your Speed Call numbers 1. Listen for a dial tone and dial * Dial the Speed Call number (00 through 29) you have selected and the complete telephone number it will represent (example ), then depress the # button. Remember to include the 1 + area code for long distance entries. 3. Repeat the above steps for each number to be stored. To use a Speed Call number 1. Listen for a dial tone and press the * button. 2. Dial the appropriate two-digit speed call number and your call will be dialed automatically. Calling Features

14 14 Calling Features Three-way Calling Create Your Personal Telephone List Calling Features Turn an everyday phone call into a three-way conversation. To add a third party 1. Place the person you re talking with on hold by depressing the hook switch or fl ash button for about one second. 2. Listen for the dial tone. Then dial the number of the third party you wish to add to your conversation. When the third party answers, you may talk privately before completing your three-way connection. 3. When your third party is on the line, press the hook switch or fl ash button once to get back to your held party. Now all three parties will be on the line. To disconnect the third party 1. Press the hook switch or fl ash button for about one second. You will now have only the original party on the line. 2. If either of the other two people hang up, you can continue to talk to the remaining party. To disconnect completely 1. Simply hang up. Note If the call to the third party is not completed or if someone else answers the phone and the person you want to speak with is unavailable, depress the hook switch or fl ash button twice to resume your conversation with your fi rst caller. Warm Line Warm Line allows a person to knock the phone off the hook in any emergency, assuring them that an automatic call to a predetermined number will alert someone to their situation. When your telephone is lifted off-hook and normal dialing has not started before the end of the time delay period, the predetermined stored number is automatically dialed by SRT s central offi ce switching equipment. Note SRT s offi ce will set up this service for you. Some calling features require you to create a personal telephone list. This is achieved by dialing the access code for each service to gain entry to the instructions. These features require a personal telephone list. Selective Call Rejection Selective Call Acceptance Selective Call Forwarding Distinctive Ring Call Waiting To Add a Private Entry 1. Access the main menu and dial #, 01, #. This will add the last incoming call to your list, even though you don t know the telephone number. If it was previously added, the system will indicate that it is already on your list. To Delete a Private Entry from Your List 1. Access the main menu and dial All Private Entries will be deleted. You cannot selectively remove a Private Entry. Note Each service requires its own list. Once established, your list will remain intact, even if you don t have the feature activated. You can modify and update your list as often as you like without activating your service. Simply access the main menu and follow the prompts. Shortcuts to use with various calling features Shortcuts may be used with the following features: Anonymous Call Rejection, Distinctive Ring Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and Selective Call Rejection. Shortcut Listen to your entries...1 Turn on/off... 3 Add an entry...# Remove an entry... * Remove ALL entries...08 Remove private entries...09 Listen to instructions...0 Save list or exit... Hang Up

15 Voic 15 Access Voic System Dial *99 or Enter Password 0000 New messages Save messages 1 2 Message Retrieval Play 1 Voic Access Voic System from a different location Dial Online Voic Box voic .srt.com Hear these messages again Return to main menu 0 * Save & play next message Delete & next message 2 3 Username for Online Voic Box: 701xxxxxxx (this is the phone number where your voic is setup) Save as new Reply to message Forward message Setup Menu Return to main menu * Greeting options 1 Main Menu Listen to messages 1 Change password Notification options 2 3 Greeting Menu Listen to greeting 1 Send a message 3 Enable/disable auto login 4 Re-record greeting 2 Play current date and time 7 Record name 8 Delete greeting 3 Setup voic box 9 Return to main menu * Return to main menu * To hear these instructions again 0 To hear these instructions again 0

16 16 Consumer Guidelines Consumer Guidelines Allowance for Failure of Service SRT DOES NOT GUARANTEE UNINTERRUPTED WORKING OF ITS LINES OR EQUIPMENT. In case service is interrupted, any adjustments made shall apply only to the period beyond twenty-four (24) hours after notice is received by SRT. No other liability shall in any case attach to SRT. Request for adjustment on bills must be made within 45 days from period of trouble, interruption or billing question. Annoyance/Threatening Calls Intentional annoyance of any person by use of the telephone is prohibited by law. It is against the law to use the telephone to threaten to infl ict harm on any person, to any persons reputation, or to any property. Consumer Rights If you have a problem SRT has not corrected to your satisfaction, you have the right to fi le a formal or informal complaint with the North Dakota Public Service Commission. Their address and phone number is: North Dakota Public Service Commission, State Capitol Building, Bismarck ND Phone or (toll free in North Dakota). The consumer also has certain rights and obligations concerning the use and payment of pay-per-call services. SRT is prohibited against disconnection of basic communication services for the failure to pay pay-per-call charges established by the FCC (Federal Communications Commission) Regulation , the right of a subscriber to obtain blocking in accordance with FCC Regulation , the right of a subscriber not to be billed for pay-per-call services not offered in compliance with federal laws and regulations established by FCC Regulation (a) (iv), and the possibility that a subscriber s access to 900 services may be involuntarily blocked pursuant to FCC Regulation for failure to pay legitimate pay-per-call charges. Deposit Policy Customers may be asked to pay a deposit to establish telephone service. The amount of deposit is determined during the application process. Directory Listings The vast majority of all directory listings are correct. But, as with any job of this size, the possibility for errors does occur. If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued. SRT does not guarantee the correctness nor completeness of the listings in the telephone directory, which includes the white pages, yellow pages, blue pages and other advertisements. SRT s liability for errors is limited. SRT s limited liability is set forth in its tariff on fi le with the North Dakota Public Service Commission. Employee Identification Every SRT fi eld employee wears a uniform. If you have any doubt whether people are from SRT, please ask to see their identifi cation or call our offi ce. Fraud It is unlawful in North Dakota to make, possess, sell, give or otherwise transfer any device that can be adapted to obtain free telecommunication services. The advertising of such devices and instructions for making or assembling the devices is also illegal. Fraudulent use of a calling card or telephone billing number in an attempt to obtain telecommunications service and avoid charges is prohibited by law. Lightning During a lightning storm, use your own discretion when using the telephone because it could result in injury or death. Your telephone company assumes no liability of any accident or injury due to the use of your telephone during a lightning storm. Ownership and Use of Equipment Equipment, instruments and lines furnished by SRT on the premises of a subscriber up to the demark point are the property of SRT. In order to protect its service SRT reserves the right to remove all unauthorized appliances, instruments, or the like attached to its facilities. The company s agents and employees shall have the right to enter said premises at any reasonable hour for purposes of installing, inspecting, maintaining, or repairing the equipment.

17 Consumer Guidelines 17 Relay North Dakota - Dial 711 Relay North Dakota is a free service that provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled. This service allows hearing callers to communicate with texttelephone (TTY) users and vice versa through specially trained Communication Assistants (CAs). Calls can be made to anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls. All calls are strictly confi dential and no records of any conversations are maintained. Anyone wishing to use Relay North Dakota simply dials the relay number to connect with a CA. The CA will dial the requested number and relay the conversation between the two callers. Simply Dial 711 or Voice TTY Spanish Speech to Speech Visit for more information. Subscriber Responsibility of Telephone Telephone instruments are for the use of subscribers, their families and employees only. The subscriber is requested not to permit any other person, fi rm or corporation the use of the same (especially to advertise same) without permission of SRT. As set forth in SRT s tariff on fi le with the North Dakota Public Service Commission, SRT is not liable for any toll fraud. All ordinary expense or maintenance and repair, unless otherwise specifi ed in SRT tariffs or in the contract for the use of the equipment, will be assumed by SRT. In case of damage to or destruction of any equipment due to negligence of the subscriber, the subscriber shall pay the cost of restoring the equipment to its original condition. Tariff, General Rules and Regulations Rates applicable to the furnishing of the various services by SRT are contained in tariffs on fi le in the business offi ce. The tariff is the agreement governing the relationship between SRT and its customers. Our service representatives will be glad to assist you in obtaining information from them. Unwanted Telemarketing/Sales Calls Register with the State and National Do Not Call Telemarketing List Are you fed up with having your evenings interrupted by calls from telemarketers? Now you can do something about it. You can stop almost all telemarketing calls by registering on the North Dakota Attorney General s Do Not Call list. Registering is free and easy! Register your HOME and CELL PHONE numbers. Your numbers will stay on the list until you remove them. You only need to register a number once for it to be included on both the state list and the national do not call list. The Do Not Call law took effect on August 1, It is a violation for a telemarketer to call you more than 30 days after you have registered on the list. To Register Online: visit To Register by Telephone: call toll free (TTY: ) Note: you only need to register a number once for it to be included on both the state list and the national do not call list. Use of Residence Telephones for Business Purposes Residence telephones are installed with the understanding that they will be used for normal social or domestic purposes. A residence telephone will be considered a business if the subscriber chooses to have a business listing in the telephone directory or the service is located in a commercially zoned area. Wiretapping It is a crime under federal and state laws for any person to wiretap or otherwise intercept a telephone call, unless that person has fi rst obtained the consent of one or both of the parties actually participating in the call. Properly authorized law enforcement officers can take part in interceptions without the consent of either party, when proceeding under court orders issued following the appropriate federal or state law. Consumer Guidelines

18 18 Lifeline and Link-up Lifeline and Link-up What is Lifeline? Lifeline is a government benefi t program supported by the Universal Service Fund that provides a discount on phone service for qualifying low-income consumers. Lifeline helps ensure that eligible consumers have the opportunities and security that phone service brings, including being able to connect to jobs, family, and emergency services. Federal Lifeline support in the amount of $9.25 per month will be made available to qualifying low-income consumers. Qualifying for Lifeline Support A consumer of SRT Communications or North Dakota Network Co. (doing business as SRT Wireless), must either have a household income that is at or below 135% of the Federal Poverty Guidelines, or participate in one of the following assistance programs: Federal Public Housing Assistance (FPHA) or Section 8 Supplemental Nutrition Assistance Program (SNAP) Low Income Home Energy Assistance Program (LIHEAP) Medicaid National School Lunch Program s free lunch program Supplemental Security Income (SSI) Temporary Assistance for Needy Families (TANF) If you are requesting Lifeline on the basis of your household income, please refer to the Estimated Income Requirements for a Household at or below the Federal Poverty Guidelines. You may fi nd this chart, which is revised annually, on the United States Department of Health and Human Services, website at Important Notes for Eligible Consumers Nationwide Lifeline is available for both wireline and wireless telephone services, however only one discount per household is allowed. Lifeline is a government benefi t program, and consumers who willfully make false statements in order to obtain the benefi t can be punished by fi ne or imprisonment or can be barred from the program. these three additional qualifying assistance programs for Enhanced Lifeline and Link-Up: Bureau of Indian Affairs General Assistance Tribally-Administered Temporary Assistance for Needy Families (TTANF) Head Start (those meeting its income qualifying standard) Important Notes for Eligible Consumers Living on Tribal Lands Link-Up provides eligible low-income consumers living on Tribal lands with a one-time discount of up to $100 on the initial installation or activation of a wireline or wireless telephone for the primary residence. Federal Lifeline support in the amount of $9.25 per month will be made available to qualifying low-income consumers. Additional federal Lifeline support of up to $25 per month will be made available to eligible residents of Tribal lands. The total Lifeline support cannot exceed the Residential Local Line Charge. How Can I Sign Up? To apply for Lifeline or enhanced Lifeline and Link-Up, call SRT Communications or North Dakota Network Company (doing business as SRT Wireless) at or Lifeline Assistance Application forms for SRT Communications, Inc. and North Dakota Network Co. (dba SRT Wireless) are available at By completing this application, you are certifying that all Lifeline qualifi cation requirements are met. Application forms can be mailed to P.O. Box 2027, Minot, ND Upon receipt of the application form, SRT or SRT Wireless may require additional documentation. For more details, contact the FCC at voice, TTY, or by mail at FCC, th ST SW, Washington, DC You may also visit the FCC s website at Qualifying for Enhanced Lifeline and Link-Up Support on Tribal Lands A consumer living on tribal lands may be eligible for enhanced Lifeline and Link-Up if he/she has an income at or below 135% of the Federal Poverty Guidelines, participates in any of the seven qualifying assistance programs for regular Lifeline and Link-Up, or participates in any of

19 Long Distance & International Calling Directory Assistance (Charges apply) To obtain toll-free numbers dial ( Toll-free prefi xes include 800, 855, 866, 877, & 888) How to Place Direct-Dialed Calls Within or outside your area code, dial: 1 + area code + telephone number Toll-free calls, dial: 1 + entire toll-free number Calls to Canada, Puerto Rico, the U.S. Virgin Islands and Most Dial Points in the Caribbean/ Atlantic RegionThese calls can be dialed the same as long distance calls within the Continental United States. International Dialing Instructions All SRT exchanges have international dialing capabilities. To place an international call, dial: International Access Code 011 City Code Country Code Local Number For example: To place a direct dialed call to Oslo, Norway, you would dial: International Access Code Country Code City Code Local Number Local Number 19 Long Distance & International Calling Toll Restriction If long distance charges have gotten out of hand, there is a solution. SRT can restrict your telephone line and long distance dialing would be prevented for the time you requested. For more information contact your customer service representative today. Wrong Numbers When you dial long distance and reach a wrong number, keep track of the call and when it is billed, call your long distance carrier for credit. Collect Calls 800-CALLATT (charges will be billed to you by AT&T) 800-COLLECT (charges will be billed to you by MCI) After dialing any international call, allow at least 45 seconds for the ringing to start. Some country and city codes are listed on page 34. International Directory Assistance Dial or for International Directory Assistance. Charges will apply. Rates For information on rates, call your long distance carrier. LATA S (Local Access and Transport Areas) BISMARCK LATA FARGO/BRAINERD LATA (All SRT Exchanges are in the Bismarck LATA) LATAs LATAs are boundaries for telephone customers. A LATA is a geographic area within which the local telephone company provides local communication services, plus access to the telephone network. North Dakota has 2 LATAs (see below) Bismarck LATA Fargo/Brainerd LATA INTRALATA calls are placed to locations within your LATA. INTERLATA calls are calls placed from your LATA to another LATA.

20 20 Toll Free Calling Area Landline Toll Free Calling Area - Landline Calls are toll free from your landline telephone to all 26 communities within SRT s local service area, shown on the map below. Simply dial the seven digit telephone number for the person you want to call. Antler Berthold Butte/Kief/Kongsberg Carpio Deering/Granville/ Norwich Des Lacs Donnybrook Glenburn Karlsruhe Landa Lansford Martin Maxbass Metigoshe Minot/Burlington/ Surrey...420, , 839, 852, 857, 858 Minot AFB...723, 727 Mohall Newburg Sawyer Sherwood South Prairie Tolley Towner Upham Velva Westhope Toll free calling is also available to and from the following communities: From To From To Antler (267)...Bottineau (228) Butte/Kief/Kongsberg (626)...Anamoose/ Drake/Balfour (465) Landa (295)...Bottineau (228) Souris (243) Martin (693)...Harvey (324) Maxbass (268)...Bottineau (228) Metigoshe (263)...Bottineau (228) Dunseith (244) Souris (243) Newburg (272)...Bottineau (228) Kramer (359) Upham (768)...Kramer (359) Westhope (245)...Bottineau (228) Souris (243)

21 Drop Box Locations and Billing Statement Payment Drop Box Locations SRT Offices Connections (retail store) th Ave SW, Minot Downtown 24 2nd Ave SE, Minot Headquarters 3615 N Bdwy, Minot Other Locations Please note that each location may have different payment delivery days to SRT. Bremer Bank Minot (main branch) Citizens State Bank Lansford, Mohall, Sherwood First Western Bank Glenburn Harley s Arrowhead Service Minot Henry Towers Minot MarketPlace Food & Drug Minot Milton Young Towers Minot Northern Tier Credit Union All locations Peoples State Bank Velva, Westhope SRT Billing Statement SRT customers receive their monthly statements the third week of each month. The payment is due by the date indicated on the statement. The billing includes: Local service billed one month in arrears The charge for any long distance calls made from the 10 th of the previous month through the 9 th of the current month Wireless services Internet services TV services Security services For your convenience, SRT offers many payment options: U.S. postal service Pay By Bank Credit Card Pay online with SmartHub Pay at a convenient drop box location 21 Drop Box Locations and Billing Statement Walmart (a fee is charged by Walmart) Minot Western State Bank Towner

22 22 Credit Card, Online & Pay By Bank Credit Card, Online & Pay By Bank Pay Online with SmartHub SmartHub is a simple, secure and paperless way to pay your bill online. To sign up for SRT s SmartHub online payment system: Go to Have the most recent copy of your statement in front of you for quick reference to your telephone number and account number. Select SmartHub at the top of the home page and follow the instructions to sign up to access our selfservice site. You will be asked to enter information such as your account number, last name or business name, and address. You may indicate you no longer want to receive a paper copy of your statement in the mail. SRT accepts Visa, MasterCard, American Express, and Discover or you can also arrange to have your payment deducted from your checking or savings account instantly. Credit Card Payment Pay your monthly bill with your credit card each month by going to and choosing SmartHub. Follow the instructions above to login. You may set up your credit card to automatically pay your bill each month on the due date. Select the Billing & Payments tab. Click on the Recurring Payments link on the left-hand side of the screen and follow the instructions to set up a recurring payment. You may also set up a recurring payment from your Checking Account. Pay By Bank Fill out this form completely, detach and return with your next SRT bill. Continue to pay until Pay By Bank is in the amount due box. Name (please print) Address City State Telephone number Name of bank or fi nancial institution Bank routing number Bank account number Please take my payments directly from my: Checking account (you must attach a voided check) Savings account (you must attach a deposit slip) If you currently receive more than one billing statement from SRT, please note: it will be necessary to complete a Pay By Bank Card for each account. I hereby authorize SRT to initiate entries to my checking/ savings account identifi ed on the attached voided check or savings deposit slip for payment of my outstanding account balance with SRT. I also authorize the fi nancial institution listed above to pay these amounts as initiated by SRT from my checking/ savings account. Default of Payment SRT may at any time demand payment for services in advance of establishing service. Bills are issued monthly and are due upon presentation. In the event of default of payment for local service, SRT may temporarily disconnect telephone service. Authorized signature on my account. Note: signature must match name on the account. About two months after you sign up, you ll receive a notice on your SRT statement that says, Pay By Bank Do Not Pay. Before that statement, continue to pay your bill using your current method. You will still receive your monthly SRT statement. On the date your payment is due, your bank automatically deducts the amount from either your checking or savings account. You can stop Pay by Bank by notifying SRT in writing. SRT has the right to cancel your use of Pay by Bank at any time. You must reapply if you change banks.

23 Area Codes & Zone Map 23 Area Codes & Zone Map

24 24 Area Code Maps Area Code Maps

25 Area Code Maps 25 Area Code Maps

26 26 Country & City Codes Country & City Codes HOW TO USE THIS CHART The bold number following the country name is the Country Code. Bold numbers beside city names are City Codes. The number to the right of the country name is the approximate time difference from Central Standard Time. There are many web sites available using your favorite search engine that list the most up-to-date international dialing codes. To place an international call, dial International Access Code 011, Country Code, City Code, and the Local Number. Afghanistan Albania Durres 52 Tirana 42 Algeria Adrar 49 Bejaia 34 American Samoa* Argentina Buenos Aires 1 Cordoba 51 Armenia* Aruba All Points 8 Australia Canberra 62 Melbourne 39 Perth 8 Sydney 2 Austria Graz 316 Innsbruck 512 Vienna 1 Bahrain* Bangladesh Dhaka 2 Belgium Antwerp 3 Brussels 2 Belize Belize City 2 Bolivia La Paz 2 Bosnia and Herzegovina Sarajevo 71 Brazil Brasilia 61 Rio de Janeiro 21 So Paulo 11 Bulgaria Sofia 2 Chile Santiago 2 China Beijing 10 Shanghai 21 Colombia Bogota 1 Cartagena 59 Congo Costa Rica* Croatia Zagreb 1 Cuba Havana 7 Cyprus Nicosia 2 Czech Republic Brno 5 Prague 2 TD TD TD TD TD Dem. Rep. of Congo Kinshasa 12 Denmark* Ecuador Quito 2 Egypt Alexandria 3 Cairo 2 El Salvador* Estonia* Tartu 7 Ethiopia Addis Ababa 1 Fiji* Finland Helsinki 9 France Lyon Marseille 491 Paris 1 French Polynesia* -4 (Tahiti) 689 Georgia Suhumi Germany Berlin 30 Bonn 228 Dresden 351 Frankfurt 69 Hamburg 40 Leipzig 341 Munich 89 Ghana Accra 21 Greece Athens 1 Salonica 31 Guatemala Guatemala City 2 All Others 9 Guyana Georgetown 2 Haiti* Honduras* Hong Kong* Hungary Budapest 1 Iceland* India /2 Calcutta 33 New Delhi 11 Indonesia Jakarta 21 Iran /2 Tehran 21 Iraq Baghdad 1 Ireland Cork 21 Dublin 1 Israel Haifa 4 Jerusalem 2 Tel Aviv 3 Italy (includes Vatican City) Milan 2 Naples 81 Rome 6 Venice 41 Ivory Coast (Côte d Ivoire) Japan Hiroshima 82 Kobe 78 Okinawa 98 Osaka 6 Tokyo 3 Yokohama 45 Jordan Amman 6 Kenya Mombasa 11 Nairobi 2 Korea, South Pusan 51 Seoul 2 Kuwait* Latvia Jelgava 30 Lebanon Beirut 1 Liberia* Libya Benghazi 61 Tripoli 21 Liechtenstein Lithuania Kaunas 7 Luxembourg Diedrich 45 Han/Lesse 84 Macedonia Skopje 1, 91 Malaysia Kuala Lumpur 3 Maldives Malta* Mauritius* Mexico 52 0 Acapulco 74 Cabo San Lucas 624 Cancun 988 Ensenada 646 Ixtapa 961 Mexico City 5 Nogales 631 Puerto Vallarta 322 Tijuana 66 Morocco Casablanca 2 Tanger 399 Netherlands Amsterdam 20 Rotterdam 10 The Hague 70 Netherlands Antilles Bonaire 7 Curacao 9 Saba 41 St. Maarten 5 New Zealand Auckland 9 Wellington 4 Nicaragua Managua 2 Nigeria Lagos 1 Norway* Pakistan Islamabad 51 Karachi 21 Panama* Paraguay Asuncion 21 Peru Lima 1 Phillippines Cebu 32 Manila 2 Subic Bay 47 Poland Krakow 12 Warsaw 22 Portugal Qatar* Romania Arad 57 Russia 7 +9 Moscow 095 St. Petersburg 812 Saudi Arabia Dhahran 3 Jeddah 2 Makkah (Mecca) 2 Riyadh 1 Senegal* Serbia Belgrade 11 Singapore* Slovakia Bratislava 2 Kosice 95 Slovenia Maribor 62 South Africa Cape Town 21 Johannesburg 11 Pretoria 12 Spain Barcelona 93 Las Palmas (Canary Is.) 28 Madrid 91 Sri Lanka Colombo Central 1 Suriname* Sweden Goteborg 31 Stockholm 8 Switzerland Berne 31 Geneva 22 Zurich 1 Syria Damascus 11 Taiwan Taipei 2 Tanzania Dar Es Salaam 51 Thailand Bangkok 2 Tunisia Tunis 1 Turkey Ankara 312 Istanbul Asia 216 Istanbul Europe 212 Uganda Kampala 41 Ukraine Kiev 44 United Arab Emirates Abu Dhabi 2 Dubai 4 United Kingdom Belfast 1232 Cardiff 1222 Edinburgh 131 Glasgow 141 Liverpool 151 London 207 Uruguay 171 or Montevideo 2 Venezuela Caracas 2 Maracaibo 61 Viet Nam Hanoi 4 Ho Chi Mihn 8 Yemen Sana a 1 Yugoslavia Belgrade 11 Zambia Lusaka 1 Zimbabwe Harare 4 * City Codes not required.