ivend ecommerce Integrated ecommerce solution New York Mexico Panama Nairobi London Dubai New Delhi Singapore Sydney Preferred Partner

Transcription

1 ivend ecommerce Integrated ecommerce solution New York Mexico Panama Nairobi London Dubai New Delhi Singapore Sydney Preferred Partner

2 ivend ecommerce Go Online ivend ecommerce is an ecommerce, mcommerce platform allowing organizations to offer their products on the web. It's seamless integration with back office ERP/Accounting Applications, enables shoppers to conduct their business on the web in the same way as they would do at a physical store. Doing so imparts customers a unified experience where they have access to all products, images, product comparisons, promotions and schemes. ivend ecommerce is configured as a warehouse and offers to extend an organization's reach beyond the traditional sales channels to an effective sales channel over the Internet as an ecommerce portal. Usage of this application is not limited to Retail and can be extensively used by non-consumer-based industries like manufacturers for listing their products and services. ivend ecommerce offers competitive advantage to a business by extending the reach through the Internet and is a must have for the new age, ever-expanding business. Reasons to buy Integrated ecommerce Additional revenue stream with global buyer access Uniform Shopping experience for customers across geographies Lower Infrastructure and operating Costs Set-up an Online store NOW and an integrated physical store LATER Intuitive interface with search and browse capabilities for order management & order fulfillment Flexible Delivery System for Manufacturers, Retailers and Non-Retailers

3 Product Benefits Seamless Integration with back office ERP / Accounting Application and Physical Retail Chain Relevant Promotion, Coupons, Giftcards and Loyalty Integration Integrated Shipping Fast & Accurate Product Discovery Intuitive and Engaging Product Display B2C Retailers can Start B2B Operations and Vice Versa Additional Revenue Stream at an Optimum Investment ivend ecommerce Integration with ivend Retail

4 ivend ecommerce - Feature List Payment and Checkout Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time C.O.D. (Cash on delivery) Purchase Order Request For Quote MicroPay Backup Gateways never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails. Gift Cards Pass Book Integration Loyalty Points Redemption Anonymous Checkout One Page Checkout MANUAL Gateway (just collects order & payment information for offline processing) Store can be set to authorize only, or auth-capture credit card mode. You can then capture payment at shipment if desired Safety & Security PCI compliance SAP Certified Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate. IP Address Tracking: For safety and auditing, IP addresses are logged AVS (Address Verification) reporting from gateways in all orders Require periodic admin password changes Password Salting + Hashing Store Admin can lock out any customer account for security/fraud reasons Access Rights Search Engine Optimization (SEO) URL rewrite rules easily format your store s URLs the way you want them to look. EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc) Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google Google Analytics Site Metrics & E-Commerce Tracking Compatible Void & Refund supported Partial Refund and Add-Hoc Charges Supported Mark Transactions As Fraud Ban Fraud Users from Site Support for recurring orders/payments (auto-ship products) Customer can define multiple billing/shipping addresses and select during checkout Support for CV2 (credit card security code) entry and checking (fraud prevention) Address Verification codes reported to administrator with order Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose. Disable storing of credit cards if desired Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100) All Password Change Operations Logged RegEx AppConfig control over strength of passwords required for store logins and admin logins Support for dynamic encryption key changes via admin site Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User Any order can be marked as fraud for later forensics Give individual admin operations permissions to view full credit cards or not Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible) Fully Dynamic Page Titles Site Map (optimized for search engines) Search Engine Meta-Tags Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo! Second tree-form dynamic site map (optimized for users)

5 ivend ecommerce - Feature List Site Management & Customer Service Configure products, prices, taxes, shipping, etc all from the administration site Customer can view Order History Customer one click re-order any prior order Multiple billing/shipping addresses per customer Order options supported General Site Disclaimer Message (Agree Before Entering) supported Can set minimum order product quantities before allowing checkout Recent Products Page Best-Seller Products Page Phone Order Entry Module Friendly error handling Comprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc. You can also search for order by almost any customer record criteria to assist with customer support calls Recurring orders with shopper empowerment Mini-Cart Shopping cart can be told to clear in N days Support for the most common display formats: grid, table expanded, table condensed, simple form, right variant bars, and completely customize the product pages by altering the output code HTML Shipping Calculate Shipping By: Order Weight Order Total Use Fixed Prices Specify All Orders As Free Shipping Fixed Percent of Order Total Fixed Item Shipping Costs (e.g. Shipping Cost By Product) Real Time Shipping Rates Multiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B) Mark Customer Levels/Profiles as free shipping (or tax exempt) Configurable local pickup option that can be restricted by geographic region In Store Pickup Enhanced Order Delivery Management using Order Best Fit, Item Best Fit and Specific Warehouse Store News Items Supported Shopping cart can persist over visits Order notes can be entered by customer with special instructions Each cart item can also have notes entered by the customer Shopping cart can be renamed (e.g. Shopping Bag). Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment Hide products, categories departments (publish or unpublish capability) Integrated Product Search Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc) Remember me option for returning users. Order History Pages: Customers can get their prior order histories; check order status, etc. all online. Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted. Customer can view all of their prior orders. Administrators can edit customer profiles, delete customers, update their address books, billing information, etc. Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc) Real Time Shipping carriers can vary based on Domestic or International shipping address. Filter Real Time Shipping Rates You Want To Allow Add Shipping & Handling Extra Fee To Orders Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!) Shipping Tracking # s ed to Customers Support for Downloadable Products Support for No Shipping Required Products (e.g. services) Allow Free shipping over $X for site Batch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr. ShipWire Interface Supported

6 ivend ecommerce - Feature List Sales, Marketing, Promotions & Coupons Sales Related Products (Alternate Products) Upsell products Call to Order (Phone Orders) Product Price can be hidden until product added to cart Product X requires Product Y Multiple UOM (Unit of Measure) Recently viewed products Customers who bought X also bought Y Customer levels (Customer Group) supported Special Pricing (Similar to one we have in SAP Business One) Product Management Marketing & Promotions Gift Card Support Physical Certificate Gift Registry Period and volume discounts Product To A Friend Customers can review & rate products Profanity checking User Polls Gift card recharge by shopper Categories/Departments/Manufacturers Supported. Supports cross-matrix of products mapping. Paged browsing for categories and sections: Keeps page size small, and optimizes user experience. Featured Products Disable buy buttons for specific products Support for 3 images sizes: icon, medium, large Automatic image scaling Donation Products (e.g. Customer Enters Price) Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.) Enforce product minimum order Show inventory on hand status on product page to customer (optional) Multiple Warehouse Inventory Visibility Coupons Product Specific Coupons (apply to only specified product) Coupon discounts by amount or percent Coupons can offer free shipping Coupons can have expiration date. Coupons can be marked as use once per customer, use once by only one customer, use N times, etc. Coupons requires minimum order amount before they are valid Optionally coupons can be attached to specific customer(s), product(s), category(s), manufacturer(s) etc. Recurring products can have varying intervals (days, weeks, months, years) Downloadable products supported with automatic to customer with download instructions Support for simple products (e.g. a book) or products with attributes Product Descriptions can include HTML formatting Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock. Category, Department, and Manufacturer names can be renamed (e.g. Baby Toys, Puzzles, Lego, whatever you need Attribute Management through Item Matrix Integration Product Image Display by Code, ID or UPC Code Business to Business (B2B) ivend ecommerce has out-of-the-box B2B feature set with enhanced features such as: Discreet pricing by customer and customer group The ability to restrict visibility on product purchases Configuring Customer Specific Discounts Create Shipping tax and Coupon Rules Re-order of Common Items Ability to track shipments and view order history online Purchase orders and MicroPay ease up invoicing process for Bulk buyers

7 ivend ecommerce - Feature List Payment Gateways Supported 2checkout Authorize.net Bank Of America (via Cybersource) BBS Netaxept Chase Paymentech Salem and Orbital (Certified) Checkout By Amazon CyberSource eprocesssingnetwork eway (Australia) eselect Plus (US, Moneris) eselect Plus (Canada, Moneris) Google Checkout HSBC ideposit Innovative Merchant Services (QuickBooks QBMS) ITransact JetPay Moneris eselect Plus (US) Moneris eselect Plus (Canada) MyECheck NetBilling OGONE Gateway (tier 2) OGONE Gateway (tier 3) Paymentech Salem and Orbital Certified (Now Chase Paymentech) Mercury PayFuse PayJunction PayLeap Payment Express PayPal Payments: PayPal (Standard) PayPal Express Checkout PayPal PayFlowPro PayPal Website Payments Pro Pinnacle Payments PlugNPay ProtX (U.K. Stores Only) QuickBooks Merchant Services (Innovative) QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra) Sage Pay Direct (formerly Protx) Sage Payment Systems SecureNetV4 SkipJack Skrill (Moneybookers) PSP Transaction Central Gateway Supported USA epay (certified) Verisign Payflo PRO (Now PayPal Payflow PRO) WorldPay Business Integrates with your own merchant account 30+ Payment Gateways for 70+ countries. Supported payment gateways: Internet Payment Solutions

8 PTL Nineteen Twenty Three, Valletta Road, Marsa MRS 3000, Malta Preferred Partner Contact us: USA - New York One Rockefeller Plaza, 11th Floor, New York NY USA T: F: E: newyork@citixsys.com USA - Chicago The Merc, West Loop, 22nd Floor 30 South Wacker Drive Chicago, IL USA T: F: E: chicago@citixsys.com USA - New Hampshire 1 Tara Boulevard Road, Suite 200, Nashua, NH USA T: F: E: newhampshire@citixsys.com Canada - Toronto 2425 Matheson Blvd. 8th Floor, Mississauga ON L4W 5K4 CANADA T: F: E: toronto@citixsys.com Panama - Panama City World Trade Center, 53rd Street, Marbella, 1st Floor, Commercial Area, Panama City P.O. Box T: F: E: panama@citixsys.com Mexico - Guadalajara Av. de las Américas 1545,Esq. Colonia Providencia, Guadalajara, Jalisco Mexico T: F: E: mexico@citixsys.com UK - London Lakeside House, 1 Furzeground Way, Stockley Park Uxbridge UB11 1BD UNITED KINGDOM T: F: E: london@citixsys.com India - New Delhi A-24/5, MCIE Mathura Road New Delhi India T: F: E: newdelhi@citixsys.com South East Asia- Singapore 20 Cecil Street, #14-01, Equity Plaza, Singapore, T: F: E: singapore@citixsys.com Middle East - Dubai 308, 3rd Floor, EIB 05 Dubai Internet City P.O.Box: Dubai UAE T: E: middleeast@citixsys.com Australia - Sydney Tower 2, Level 20, 201 Sussex Street, Sydney NSW 2000 AUSTRALIA T: F: E: sydney@citixsys.com knowledge.citixsys.com 2014 CitiXsys. All Rights Reserved. Image Source: Getty & Shutterstock Images.