3 Contents i Contents Contents... i Chapter 1 Introduction...1 How to Apply for an Account...4 Set Up a Merchant Account Profile...6 Chapter 2 Using PSiGate...9 PSiGate from the Customer s Point of View...11 The Visitor's Point of View...11 Behind the Scenes...17 Using Maximizer OrderDesk to Process PSiGate Transactions...18 Location of the Key file...18 PSiGate Features...20 PSiGate Payment...20 PSiGate Fraud Protection...20 PSiGate ESD...20 Merchant Reporting...21 Using the PSiGate Reports and Tools...22 View Orders...22 View Transactions...22 View Item Sales Statistics...22 Merchant Fraud Protection...23 View Batches...23 Merchant Reports Administration...23 Index...25
4 ii PSiGate User s Guide
5 C HAPTER 1Introduction1 In this chapter... How to Apply for an Account on page 4 Set Up a Merchant Account Profile on page 6
6 2 PSiGate User s Guide ecbuilder/estore provides support for payment processing through plug-in extensions known as payment gateway modules (PGMs). PGMs encapsulate the interface to a third-party payment processor, and allow the ecbuilder- or estore-generated sites to forward merchant-authentication information from a transaction gateway to the respective payment processor. Note ecbuilder is a application shipped with the Pervasive version of Maximizer. estore is a component of the SQL version of Maximizer. iin order to enable SSL-secured transactions, you must obtain and install a digital certificate on your IIS server. See the ecbuilder User s Guide or Maximizer Adminstrator s Guide (SQL users only) for more on digital certificates. The merchant authentication information is secured via public-key technology and embedded within the HTML pages generated by ecbuilder/estore. At the time of purchase, the shopping cart forwards the encrypted processing information through a payment gateway module, where it is decrypted and used in conjunction with an SSL-secured order form to then log in to the payment processor and facilitate the credit card authorization process. The transaction result whether or not it is a pre-authorized payment is then returned by the processor and forwarded back to ecbuilder/estore, which in turn sends the order information to the merchant as an encrypted attachment. In addition to allowing merchants to view the order information received, Maximizer OrderDesk can provide an interface to the payment processor which will enable merchants to submit postauthorization or credit requests to the payment processor postfulfillment. Maximizer OrderDesk can also operate as a point-of-sale terminal for merchants, allowing them to perform authorization requests directly to their third party payment processing company right from their own computer.
7 Chapter 1 Introduction 3 This diagram shows the flow of an order from the merchant site to Maximizer OrderDesk. Type B shows online transaction processing where the credit card information is captured at the transaction processing company s site. Merchant Site Buy Order Capture Portal Site Upload Order Capture via External Web Site COM Gateway specific module Merchant ecbuilder ecorderdesk Shopper Gateway specific module Type A Gateway specific module Gateway specific module Type B confirmation s OrderProcessor
8 4 PSiGate User s Guide How to Apply for an Account irather than following these steps, you may also obtain a merchant account by going directly to the PSiGate site at Applying for a PSiGate is an easy process that you can start in Maximizer OrderDesk. The PSiGate Web site lets you apply for a merchant account in four steps: Choose the currency you wish to settle in (Canadian, US, or both). Choose the credit cards you wish to accept. Enter your billing information. Download, sign, and return the contracts. For more information, contact PSiGate customer support. To apply for a PSiGate merchant account In Maximizer select File > Edit Payment Gateway. Click the Add button. The Merchant Gateway Profile dialog box appears. Select PSiGate from the drop-down list and click the Acquire merchant account... button. The PSiGate application Web page opens. Follow the instructions on the screen to complete the application. Upon approval of your merchant account application, PSiGate provides you with the information required for software configuration: User ID this is used to access your account information at the PSiGate Web site. Password the password is used in conjunction with your user ID at the PSiGate Web site. Store name enter this information in the Store Name field when you set up ecbuilder/estore. Secure host name (and port number) enter the host name (not including the ) in the Host field. Enter the port number in the Port field. Digital certificate go to this URL to download your digital certificate to a safe location on your computer. In ecbuilder/ estore, enter the path to the downloaded file in the Key File Full Path field. Additional instructions - read and follow any additional instructions provided to you by PSiGate.
9 Chapter 1 Introduction 5 Note You enter the above information in Maximizer OrderDesk when you add a new Merchant Gateway Profile in the Online Processing screen. See Set Up a Merchant Account Profile on page 3. Press F1 for additional help.
10 6 PSiGate User s Guide Set Up a Merchant Account Profile ibefore you can enable online transaction processing, you must have a merchant account with a credit card company or your bank and a transaction processing company. If you have a merchant account with a credit card company or your bank, you may wish to set up online transaction processing. Once this is set up, credit card transactions are processed from your Web site and are tracked and maintained through Maximizer OrderDesk. You set up online payment processing in the ecbuilder or estore transaction processing screen by creating a Merchant Account Profile for each account you have with a payment processing company. The method and procedures for online transaction processing will vary depending on the transaction processing company. PSiGate allows you to pre-authorize funds, process transactions after the product has shipped, and issue refunds. To create a new Merchant Account Profile In Maximizer select File > Edit Payment Gateway. Click the Add button to open the Merchant Gateway Profile dialog box. Under Merchant account profile name, type a short, descriptive name for the profile. From the drop-down list, select the PSiGate transaction processing company. Note that you must have a merchant account set up with E-xact to proceed.
11 Chapter 1 Introduction 7 From the Merchant Gateway Profile dialog box, click Settings. You re prompted to enter the settings for the merchant account. Enter the settings for your merchant account and click OK. If you need help with any of these settings, press F1 in the Settings dialog box or see the documentation provided to you by PSiGate. Once the settings are entered, click OK in the Merchant Gateway Profile dialog box to finish creating the new profile. The new profile is now selected in the Transaction Processing screen. Note There s no limit to the number of profiles or merchant accounts you can use with Maximizer OrderDesk. You can select a profile from the identical lists in the two programs.
12 8 PSiGate User s Guide
13 C HAPTER 2Using PSiGate2 In this chapter... PSiGate from the Customer s Point of View on page 11 Using Maximizer OrderDesk to Process PSiGate Transactions on page 18 PSiGate Features on page 20 Using the PSiGate Reports and Tools on page 22
14 10 PSiGate User s Guide PSiGate allows for the pre-authorization, capture, and refund of funds to and from the consumer s credit card. Depending on the settings you enter in ecbuilder/estore for your PSiGate merchant account profile, the orders you receive in Maximizer OrderDesk from your online catalog may also contain credit card pre-authorization information. The consumer s message will contain confirmation information from the merchant indicating the order has been received. In addition to allowing you to view the order information, Maximizer OrderDesk provides a direct interface to the PSiGate payment processing server which enables the merchants to directly submit, capture, and refund requests to the PSiGate Processing server after the order has arrived in Maximizer OrderDesk. If you would like to use PSiGate as a payment gateway for online credit processing, you must set up a merchant account with PSiGate. For more information, visit to learn more about how their system works.
15 Chapter 2 Using PSiGate 11 PSiGate from the Customer s Point of View The Visitor's Point of View If you set up your online catalog to use PSiGate for credit card transaction processing, the result is a seamless integration of the credit card transaction into the visitor's Web experience. At the time that the visitor places an order, ecbuilder/estore collects the visitor's credit card information after the visitor enters his or her name and address. ecbuilder/estore processes the order behind the scenes. The order arrives as an encrypted attachment; when you double-click the attachment, the order is imported into Maximizer OrderDesk and marked with the status of the credit card transaction Payment Received, Payment Declined, Payment Preauthorized, and so on. If you use PSiGate for processing credit card transactions, here s what a typical shopper will experience:
16 12 PSiGate User s Guide The shopper examines the online catalog, reads the description of a product and decides to buy it, choosing quantity and options, and then clicking Add. NOTE: The shopper has the option on this page of clicking the Express Lane button, which skips the Shopping Cart (step 2) and goes directly to the invoice page (step 3).
17 Chapter 2 Using PSiGate 13 On the Shopping Cart page the shopper reviews the order, including price and quantity, and then clicks Order Items Now. The shopper then sees a summary of the invoice, reviews it, and clicks Continue.
18 14 PSiGate User s Guide The ecbuilder/estore order page redisplays the invoice and collects the shopper s name and address. If the visitor is a returning customer, the address information is displayed automatically. The shopper clicks Next. The shopper selects a method of delivery and any applicable taxes, then clicks Next.
19 Chapter 2 Using PSiGate 15 Invoice and address information are displayed. Near the bottom of the page, the shopper can choose to pay by credit card or another method.
20 16 PSiGate User s Guide If paying by credit card, the shopper enters the credit card information and clicks Submit. A thank you page notifies the shopper that the transaction is complete and displays the details of the order, including an order number that will be sent by .
21 Chapter 2 Using PSiGate 17 Behind the Scenes Behind the scenes, the ecbuilder/estore order page sends the visitor s credit card information to PSiGate, which responds by sending the transaction record back to the server. The order and the results of the credit card transaction are automatically sent to addresses specified in the Contact Profiles screen. They arrive as an encrypted attachment; double-clicking the attachment brings the information into Maximizer OrderDesk. As well, the ecbuilder/estore order page sends a notification to the shopper. Note If you are using multiple addresses (entered in the Contact Profiles screen) for notification of orders and inquiries, make sure you install the same digital certificate that you use to publish your site on each computer receiving notification. For more information, please refer to the section on Importing and Exporting Digital Certificates in the ecbuilder User s Guide or Maximizer Administrator s (SQL users only) Guide.
22 18 PSiGate User s Guide Using Maximizer OrderDesk to Process PSiGate Transactions ione of the options when you set up your PSiGate merchant account profile in Maximizer OrderDesk is the Preauthorize Payments option. With this option selected, ecbuilder/estore uses PSiGate to pre-authorize the purchase only no funds are transferred. In this situation, you use Maximizer OrderDesk to Complete Pre-authorize Purchase. If you re using PSiGate as an online transaction processing gateway, you can process credit card transactions online using Maximizer OrderDesk. You can use Maximizer OrderDesk to perform one of four types of transactions: Sale, PreAuthorize Purchase, PostAuthorize Purchase, or Credit. Essentially, this allows you to complete sales transactions, preauthorize funds, complete a preauthorized purchases, and issue refunds to customers. To process a credit card transaction in Maximizer OrderDesk Open Maximizer OrderDesk. Locate and double-click the order to open the Order dialog box. Go to the Payment & Totals tab. Under Gateway Profile, select the merchant account profile for PSiGate and click the Process Transaction button. In the Process PSiGate Transaction dialog box, select the type of transaction you wish to perform: Sale, PreAuthorization, PostAuthorization, or Credit. iif any information is incorrect in the Process PSiGate Transaction dialog box, simply click Close to return to the Order dialog box and make the necessary changes. Verify the credit card information and the transaction amount. If the information displayed is correct, click the Submit button to submit the information to PSiGate for processing. Maximizer OrderDesk displays a message indicating the result of the transaction. Location of the Key file When you set up an account with PSiGate, you will receive a Key file used to encrypt order information. You can use this file on more than one computer, but to do so, specify a UNC path, e.g.,
23 Chapter 2 Using PSiGate 19 \\acmeserver\keyfolder, instead of a drive letter path, e.g., c:\program files\keyfolder. If you can t specify a UNC path, make sure the Key file is in the same location on every computer.
24 20 PSiGate User s Guide PSiGate Features PSiGate provides packaged solutions so you can get your Internet business up quickly-without time-consuming and expensive systems integration services. PSiGate Payment PSiGate Fraud Protection PSiGate ESD The PSiGate Payment module communicates with major Canadian and U.S. card processors to authorize credit card transactions in real time, reducing the cost of doing business over the Internet. Funds can be deposited into any Canadian bank or any of over 300 US banks in either Canadian or U.S. dollars. Customers receive real-time purchase confirmation, eliminating the impulse to call the merchant's help desk to verify that the transaction was successful. SSL transaction protocol sends transactions over a dedicated lease line directly into the banking systems data infrastructure. PSiGate is a multi-threaded application that allows multiple transactions to be processed concurrently on one server. This ensures that customers won't have to "wait in line" to get their transactions processed by a merchant. In addition to fraud checks provided by the card processor, the PSiGate Fraud Protection module provides extensive automatic checks that substantially reduce risk from fraud. These include: address verification services, valid card number check, duplicate order check, spending patterns checks, frequency of card usage, and guards against automatic card generator programs. Some levels of fraud checking are configurable by the merchant, who also is able to block out specific IP addresses and credit card numbers through a simple, Web-based interface. In addition, all credit card information is always encrypted so that unauthorized usage is prevented. The PSiGate ESD module allows automatic electronic delivery of soft goods immediately after purchase, making purchased soft goods available to customers as downloads from an automatically generated Web page. Built-in mechanisms track the progress of the download to verify its success, then the link is automatically removed so that additional downloads from the same URL are disabled.
25 Chapter 2 Using PSiGate 21 Merchant Reporting The PSiGate solution provides a wealth of merchant reports that enable merchants to display transaction information, confirm shipment of goods, initiate post-authorizations and credits, add and delete entries in the fraud database, and manage the soft goods fulfillment system for their store-fronts. Because of the integrated components of PSiGate, these reports automatically reconcile orders placed through the storefront and those settled through the processor.
26 22 PSiGate User s Guide Using the PSiGate Reports and Tools ito find out more about any of the administrative options offered by PSiGate, refer to the documentation provided by PSiGate. Reports and Tools allows merchants to generate reports on Internet store activity from several different perspectives and to perform various administration tasks, including confirming shipments, issuing credits, and locking out fraudulent credit card users. To view the reports, you will need an Internet connection with a forms capable browser. Once connected to the Internet, launch the browser and go to the Merchants Reports URL assigned to you by PSiGate. The URL will be in this form: You will be prompted to enter the user name and password assigned to you by PSiGate. If a user name or password was not assigned, please contact your Customer Care Representative or system administrator. After the user name and password have been successfully entered, the main menu of the Reports and Tools for your store, will display. The main menu page displays a bar graph representing sales over the past twelve months, along with links to access reports and modules that may include: View Orders Allows you to view all successful orders by time period, by credit card number and time, or by order number. Selecting links from the Orders Received report lets you confirm shipments, credit orders, and block transactions from IP addresses or credit card numbers associated with selected orders, monitor the success of a specific ESD download, or send to customers. View Transactions View Item Sales Statistics Allows you to view all transactions (Sales, PreAuths, Credits, etc.) by time period, by credit card number and time, by order number, or by transaction type and time. In the Transactions Processed report, you can review Address Verification Service* (AVS) results or learn the reason a specific transaction was declined. Allows you to view sales statistics for all items or for one particular item within a specified time range.
27 Chapter 2 Using PSiGate 23 Merchant Fraud Protection View Batches Merchant Reports Administration Allows you to lock out the Internet Protocol (IP) address or credit card number of customers who have previously used a fraudulent credit card. You can also unlock IP addresses and credit card numbers from this section of the Reports and Tools. Also included in this chapter is information about fraud protection elements that can be configured outside the reports interface. Allows you to view when a batch was run, how much the batch totaled, and which transactions were included in the batch. Voids may also be performed from the View Batches section of reports. Allows you to delete old test transactions from the database, set a new time to run settlement (batch), and manually run batch.
28 24 PSiGate User s Guide
29 Index 25 Index A account application 4 administration 23 application 4 C certificate 4 configuration 4 confirm shipments 22 credit card 11 customers point-of-view 11 D digital certificate 2, 4 E ecbuilder Pro 4 attachment 11, 17 notification 17 encrypted attachment 11 encrypted 17 estore 2 express lane 11 F features 20 fraud protection 20, 23 H host name 4 K key file 4 L locking out 22 M Maximizer OrderDesk 6, 10, 11, 18 merchant account 4, 6 Merchant Account Profile 6 merchant authentication 2 merchant reporting 21 O online transaction processing 3, 6 P password 4 payment 20 Payment Declined 11 payment gateway modules 2 Payment Preauthorized 11 Payment Received 11 PGM 2 point-of-sale 2 port number 4 pre-authorize funds 6 protection 23 R reporting 21 reports 22 S secure host name 4 shopping basket 11 SSL 2 statistics 22 store name 4 T transaction processing company 6 U user ID 4 V view orders 22 view statistics 22 view transactions 22 visitors 11
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