Software Testing Capabilities in BMC BSM Copyright 2011 Vyom Labs Pvt. Ltd.

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1 Software Testing Capabilities in BMC BSM

2 Agenda VyomLabs Testing Practice VyomLabs BMC Testing Assignments/Capabilities BMC Remedy Testing Life Cycle

3 VyomLabs Testing Practice At A Glance People and Skills Process 45 Test Engineers ( Manual, Performance, Automation ) with Remedy / BSM background ISTQB Certification ITSM Skills in BMC Remedy and BMC BSM Shell, Perl scripting, Unix, Linux, Windows, Web and Mainframe Process Definition Templates, In house standards, Guidelines TMMi, CMMi as maturity models for test process. Tools HP Tool set ( QTP, Performance Center, Quality Center ) Segue ( SilkTest, Silk Performer ) New tool evaluation like Scapa, Open STA Rational and other open source tools Technologies Web based applications Embedded Mainframe Mobile and Telecom, Devices and Peripherals

4 BMC Remedy Testing Services Regression / Functional Testing Test plan and test case development Test Execution Performance Testing Upgrade Testing Localization Testing Test Automation GUI Automation, Java based automation (using APIs) User Acceptance Testing ITIL v2/ v3 compliance / compatibility testing Integration Testing

5 Pre-planning Planning and Test Design Test Execution Testing Life Cycle - BMC Remedy ( Functional and Upgrade ) Regression Bug Fixing verification Final Report Audits new releases Test Execution Final Test Plan Revision Test Automation Test Design Pre-Test Plan Revision Project Analysis

6 Deliverables Project Presentation Test cases Automated Scripts Defect Report Test progress Environment Risk Analysis Summary Report Pre-Test Planning Test Design Test Execution End of The Project

7 CASE STUDIES

8 Remedy Install and Upgrade QA Product / SBU Project Name BMC Remedy ARS and ITSM (R&D) Remedy Install Upgrade- QA Team Size 8 Engagement SOW based engagement, Team of Lead (SME) and Remedy test engineers Scope of work: Build various stacks (Installations) for ITSM, SRM, and Hub & Spoke Functional QA Teams Build SSI (Solution Stack Installer) Stacks using certified drops Build Performance Stacks for R&D team Compatibility Matrix (Fresh and Upgrade) validation and verification on various platforms and databases Customer DB upgrades Test ITSM and SRM Installation, Functional and Upgrade Testing

9 Atrium CMDB QA Product / SBU Project Name Atrium CMDB Atrium CMDB (Chrome Release) CLM - QA Team Size 6 Engagement SOW based engagement, Remedy / CMDB Test Engineers Scope of work: Provisioning of system in Cloud environment CMDB components end to end testing Unit, sanity, functional, regression, performance, load balancing, negative and stress Automation Testing using Perl and shell scripts Installation and Configuration of CMDB build with ARS, Atrium and other BMC products (ITSM,SRM,RKM)

10 BMC Remedy ITSM Customization and Integration and Testing Product / SBU BMC Remedy ITSM Project Name ITSM 7 implementation / upgrade and testing for a Clients in US Team Size 5 Team Remedy SME, Remedy Developers Scope of work: Installation & Configuration Customizations Upgrade Overlays Integrations Upgrade testing and Regression Testing

11 BMC Remedy ITSM Performance Testing Application BMC Remedy ITSM 7.6 Project Name Performance Testing for BMC Remedy ITSM and SRM Team Size 6 Engagement Team of Performance Test Lead, Remedy SME and test script automation engineers Scope of work: Production Usage Analysis for previous version of Remedy application Tool user License calculation Test planning and Development of Test Scripts Performance Tets Execution and Environment Monitoring Test Summary Report Generation and Recommendations

12 BMC Remedy ITSM suite Functional Testing Application Project Name BMC Remedy ITSM suite Functional Testing of ITSM Suite Apps Modules - SRM, RKM, SLM, Asset,CMDB, Release Management Team Size 6 Engagement Team of Performance Test Lead, Remedy SME and test script automation engineers Scope of work: Functional Testing for ITSM 7.7 all ITSM Suite Apps Modules, SRM, RKM, SLM, Asset,CMDB, Release Management Integration Testing (Integrated Applications like-service Desk with SLM, SRM,RKM) Regression Testing UI Level Testing Localization Testing Designing and Reviewing test cases Defect (Filing new defects, Closure of defects)

13 THANK YOU

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