ERIC D. BROWN. Technology Leader

Transcription

1 ERIC D. BROWN 3110 Jacob Drive Wylie, TX Phone: S t r a t e g y ~ T e c h n o l o g y ~ L e a d e r s h i p I am an accomplished Project Manager and with more than 17 years experience leading cross-functional teams in digital marketing and information technology. I ve led large geographically dispersed teams and projects covering technology, marketing, project / program management and mergers & acquisitions. I have held profit and loss (P&L) responsibilities up to $20 million and managed teams of up to 60 people located throughout the United States, Canada and South America. Other experiences and skills include: Technology Strategy Digital Strategy Project Management Knowledge Management Marketing Technology Strategic Planning Data Science / Analytics Social Media Research & Development Software Development Product Management Teaching & Training P R O F E S S I O N A L E X P E R I E N C E BROWN TECHNOLOGY CONSULTING MARCH PRESENT In this role, I provide technology and management consulting services to small and medium sized businesses in the Dallas / Fort Worth area. Services are focused on Project Management,, Technology Strategy, Technology selection, assessment as well as technology implementation services covering both IT and marketing. Highlighted Projects and Accomplishments: Assisted with creation of a Project Management Office (PMO) within the Information Technology (IT) Outsourcing group of a large Top Tier consulting company. Developed methodologies, processes, statement of work and other project templates to be used with all new client projects Provided consulting and project management services on $10 million consulting engagement for the design of a third generation (3G) wireless system for a top-tier wireless carrier. Responsible for $500K development project that provided web based reporting platform to interface with legacy telecommunications software. Data Analysis of large data sets THOMSON REUTERS Case Manager SVEWG was purchased by Thomson Reuters in September SEPTEMBER 2011 PRESENT Silicon Valley Group was purchased by Thomson Reuters and folded into their Expert Witness Services Group. This role is the same as the Director role at Silicon Valley Group (see below). SILICON VALLEY GROUP MARCH 2010 SEPTEMBER 2011 Director SVEWG was purchased by Thomson Reuters in September Page 1 of 5

2 I rejoined this previous employer at the request of the company President to assist with business development, marketing and project management for technology consulting efforts. The company provides intellectual property consulting services to clients in the US. Clients include patent attorneys and organizations engaged in intellectual property disputes and high technology matters. In this role, I am responsible for all clients and projects in the central region of the US. Highlighted accomplishments: Developed marketing and web strategy to improve marketing and business development. Efforts have led to a 200% increase in web traffic to our website Led web development, Search Engine Optimization and digital marketing strategy initiatives that has increased new business leads by 40% Improved lead capture processes via our website to drive website visitors to convert into new business. Achieved 1.5% conversion rate from web visitor to client. BIBLIOREF JANUARY 2008 TO AUGUST 2010 Founder & CTO BiblioRef ( was founded as a social network for academic researchers. I founded the company, created the business plan and strategy and pversaw development, design and all technology efforts. The network grew to over 10,000 active users by January I sold the business to a competitor in August The competitor has since closed down the website and migrated users to their site/network. BOY SCOUTS OF AMERICA AUGUST 2007 MARCH 2010 Project Manager & Web Team Lead (Contractor) Responsible for the Boy Scouts of America s digital strategy for internal and external communications and marketing. Led the team developing digital strategy for web, social media and enterprise communications. Led a team of six designers and developers responsible for all BSA website design and functionality. Grew team from 1 person to six over the course of a year, which ultimately saved the BSA approximately $1million in total project costs that would have gone to outside vendors. Led Digital Strategy development for future development to ensure that BSA s digital assets were positioned to take advantage of social media, video, user generated content and search engine optimization. Worked with internal customers and vendors to develop digital strategy, technology roadmaps and budgets for future projects. Managed vendor relationships with for all BSA marketing technology vendors. Efforts were responsible for annual cost savings of over $1 million by optimizing partnerships and vendor contracts while maintaining the necessary support and project deliverables from our vendors. Developed and led initial project for the BSA s Social Media strategy. Responsible for starting Twitter, Facebook and YouTube initiatives as well as internal BSA Social Network platform for volunteers, employees and scouts. Sample projects: o Worked with members of the Marketing group to implement the 2009 BSA Brand overhaul project across all digital platforms. Project led to a rebranding of over 50 BSA websites using Brand guidelines to ensure consistency and accuracy. o Led project team responsible for development and implementation of the Sitecore Enterprise Content Management System (CMS) to manage over 300 websites. Project included working with BSA local councils across the US to develop website standards and train their users on web content and technology to allow them to manage their own website. o Led usability study to determine how usable BSA websites were. Project led to a complete overhaul of information architecture for BSA websites. o Led BSA internal Implementation team responsible implementing the Sitecore Enterprise Content Management System. Managed migration of over 40 websites from flat-file HTML to Page 2 of 5

3 o Sitecore managed websites. Responsible for all aspects of migration including Design, Development, Data conversion and Vendor Management. Led BSA internal team to implement an internal / private Social Network for employees, volunteers and scouts. Responsible for all aspects of the project including strategy, implementation, custom development and phased rollout to Beta testers and ultimately all users. CAPGEMINI (CONSULTANT) MAY 2007 AUGUST 2007 Worked closely with sales team on multiple client proposals worth approximately $200 million. Developed Project Portfolio Management processes. This new process was responsible for selecting projects that brought the most value to the organization and are on track to bring approximately $5 million in additional revenue to the company. Developed on-boarding processes for new employees. This process included training new employee on processes and technologies used in the organization. Developed sales support processes to ensure all new sales initiatives received the appropriate level of focus and staffing. DIGIT TECHNOLOGIES (CONSULTANT) MARCH 2007 MAY 2007 Responsible for developing professional services processes and methodologies for implementation of litigation support software and hardware. Responsible for finalizing and delivering contract worth $3 million within thirty days of starting with the company. Created Project Management documentation and standards for use in all projects. Responsible for Information Technology Strategy for all North American Operations. Managed implementation and development of enterprise web based software that provided electronic indexing, search, retrieval and storage systems for litigation departments of large corporations and law firms. Worked closely with development team to ensure client feedback implemented in product. Managed client relationships to ensure satisfaction with software and services. SILICON VALLEY GROUP, RICHARDSON, TX FEB MARCH 2007 Director Engineering Technology Provide expert witness services to intellectual property attorneys around the country Placed expert witnesses as consultants for intellectual property and patent infringement litigation cases. Performed Business Development activities to drive revenue BROWN CONSULTING GROUP, DALLAS, TX SEPT FEB 2005 Owner/Consultant Led project team responsible for divestiture of approximately $50 million in network equipment, cellular sites and other equipment during consulting engagement to top-tier wireless telecom companies during merger activities. Led project responsible for saving approximately $50K per year in IT spending by creating and managing the development of a mobile solution to allow field personnel to access corporate computer network via wireless real time communication. MARCONI WIRELESS (MSI), RICHARDSON, TX JULY SEPT 2004 Director of Technical Services ( ) Negotiated service contracts (SLA s) with clients and maintained P&L responsibility for approximately $10 million in sales and services. Responsible for bringing approximately $3 million in new business via business development and consultative sales with existing clients. Page 3 of 5

4 Provided strategic direction and leadership for project management, technical support, training and implementation operations for company software products. Provided Product Management leadership for new and existing products. Led a team of 30 training and technical professionals across North and South America. The team was responsible for all training, training development, technology implementations, support and project management for company software products. This team was responsible for training over 3000 software users using face-to-face training methods and e-learning methods. Improved service metrics by 20% by developing and implementing policies and procedures to improve service levels, create cost-effective operations and more efficient project management practices. Manager, Technical Support (2000 to 2002) Responsible for managing the technical support team for all clients in North America. Responsible for Profit & Loss (P&L) for the technical support group. Budget consisted of approximately $1 million per year. Team responsible for pre-sales and post-sales support of software and consulting services. Implemented processes to improve customer service ability and turn around time. Managed testing of new software products through the entire development lifecycle. EXPERIENCE PRIOR TO 2000 AVAILABLE UPON REQUEST E D U C A T I O N DAKOTA STATE UNIVERSITY, Madison, SD Doctor of Science (D.Sc.), Information Systems, 2012 (in process) Research areas Knowledge Management, Social Networks, Data Mining UNIVERSITY OF TEXAS AT DALLAS, Richardson, TX Master of Business Administration (MBA), Specialization in MIS and Strategy, 2006 Research (in lieu of Thesis) Strategic Project Management as a Competitive Advantage OKLAHOMA STATE UNIVERSITY, Stillwater, OK Master of Science in Electrical Engineering (MSEE) Telecom & Information Systems, 1998 Research (in lieu of Thesis) A comparison of CDMA and TDMA capacities SOUTHWESTERN OKLAHOMA STATE UNIVERSITY, Weatherford, OK Bachelor of Science in Engineering Physics, 1995 P U B L I C A T I O N S Blog: Technology, Strategy, People & Projects The FutureProof CIO, Cutter IT Journal January Storytelling for Knowledge Management Dakota State University Knowledge Management Symposium April 2009 Project Management and the Stockholm Syndrome University of Texas at Dallas 2 nd Annual Project Management Symposium, Agile Project Management & Product Strategy: A case study Agile Alliance Strategic Project Management as a Competitive Advantage. University of Texas at Dallas, Wireless Telecommunications - Past, Present & Future. University of Texas at Dallas, Implementing a High Performance Work System (HPWS). University of Texas at Dallas, 2006 The Strategic use of Human Resources. University of Texas at Dallas, P R O F E S S I O N A L L I C E N S E S A N D A F F I L I A T I O N S Member, Institute of Electrical and Electronics Engineers (IEEE) Member, Project Management Institute (PMI) Page 4 of 5

5 Project Management Professional (PMP) Certification (PMP #443899) Member PMI Standard for Portfolio Management Second Edition Revision Team Member PMI Information Technology (IT) & Telecommunications Special Interest Group Reviewer for Information Technology (IT) & Telecommunications Special Interest Group Six Sigma Green Belt Certified Page 5 of 5