Can I Optimize the Value and Service Levels of My SAP Platforms and Applications While Lowering Risk and Staying Within Budget?

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1 SOLUTION BRIEF CA SOLUTIONS FOR SAP SOFTWARE Can I Optimize the Value and Service Levels of My SAP Platforms and Applications While Lowering Risk and Staying Within Budget?

2 SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os CA Technologies and SAP help deliver the visibility, control and automation organizations need to cost effectively manage SAP-enabled environments, while addressing business demands for higher-quality, lowerrisk business computing. Whether you are running SAP ERP, SAP NetWeaver or SAP HANA, CA offers solutions that can help your organization realize maximum service levels and value from these investments. Healthcare Security Solutions: Protecting Your Organization, Patients, And Information DRAFT

3 3 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Executive Summary Challenge Whether your business is running SAP ERP, SAP NetWeaver, SAP HANA or any other SAP platform, these technologies deliver services that represent the very core of your business. On a constant basis, customers, partners and employees expect availability, responsiveness and secure access. For already burdened IT teams, meeting these service level demands grows exponentially more challenging as environments continue to become more complex. At the same time, the CEO expects that budget objectives will be met and efficiencies exploited to improve the bottom line. Opportunity CA Technologies offers a robust portfolio of certified IT management solutions for SAP software. These solutions can help you ensure SAP environments deliver the service levels needed for more optimal business operations, while reducing business cost and risk. These solutions provide key capabilities in critical aspects of the SAP application lifecycle, including service virtualization, capacity management and planning, workload automation, performance and end-user experience management, secure Web access and unified IT and business risk management. Benefits CA Technologies offers advanced, tightly integrated solutions for enterprises using SAP applications. These solutions provide the visibility, control and security businesses need to deliver a secure and high quality experience for the users, customers and partners that rely on the business processes enabled by SAP applications. By providing key insights into technical, compliance and business constraints, these solutions deliver the technical, security and business insights that can help you extend the value of your SAP investments. With these solutions, you can accelerate test cycles, speed problem detection and resolution, leverage investments more effectively, reduce costs and improve business performance.

4 4 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Challenge: Managing the SAP Application Experience SAP software and technology platforms can have massive scope, power and reach within organizations. These applications support business processes that are relied upon by just about everyone in the organization from procurement and supply-chain managers, to HR and accounting professionals. SAP applications also transcend organizational boundaries, with systems accessed by a diverse network of customers, suppliers and partners. Consequently, a lot s riding on whether SAP applications are operating in a straightforward, secure and high-performance fashion. With such a diverse set of internal and external stakeholders to support, IT departments can face virtually constant challenges trying to ensure optimum performance is delivered while keeping costs in check. Exacerbating matters is the fact that, given the central role SAP applications play, IT teams must also ensure alignment with strategic business requirements and compliance with industry, legal and regulatory mandates. To address their charters, IT organizations will need to address a number of critical and challenging objectives. Ultimately, the SAP HANA platform will only be as effective as the systems that feed data into it and that mine intelligence from it. Accelerating and Optimizing SAP Application Release Cycles Staying current with the latest SAP application releases is critical in ensuring enterprises can continuously improve business processes and realize maximum business value from their investments. However, resource constraints, unavailable testing systems and conflicting release schedules make the rapid adoption of new functionality challenging. All too often, systems are compromised because of inadequate testing, or upgrades are ignored completely, and organizations are eventually saddled with unsupported releases that are costly to maintain. Optimizing Service Levels Managing and optimizing service levels across an SAP application infrastructure is a tremendous challenge for most IT organizations. On an ongoing basis, staff members can struggle to quickly and accurately detect and triage issues. If administrators can t quickly identify issues and address them before they affect end-user performance, the business can face significant customer service problems as well as lengthy outages that erode the business revenues, brand and reputation. Further, during migrations and upgrades, IT teams lack the visibility they need to reliably predict infrastructure and operational capacity requirements so they can t consistently meet service level commitments. When running SAP HANA, managing service levels can get even more challenging, and even more critical. This next-generation platform sits at the center of a complex ecosystem, which can include data sources, analytics applications and other platforms, including those from SAP as well as other vendors. Ultimately, the SAP HANA platform will only be as effective as the systems that feed data into it and that mine intelligence from it. Therefore, optimizing performance of SAP HANA requires optimized operation and maintenance of these associated systems.

5 5 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Managing Costs and Investments More Intelligently As pressure mounts to reduce costs, IT teams increasingly look to leverage server virtualization in order to consolidate application infrastructure. To pursue these and other cost management efforts, it becomes paramount to do effective and accurate planning for IT budget, capacity and performance. While IT teams struggle to keep current applications running at peak performance, the business continues to demand support for new corporate initiatives and evolving technologies like virtualization and next-generation analytics. As a result, it continues to grow even more difficult for IT teams to effectively determine where to prioritize efforts and budgets. Coordinating SAP and Non-SAP Business Processes Organizations are under increasing pressure to support a growing number of applications and services, including those from SAP and other vendors. IT teams need to know that they can schedule workload processing so that it runs in an optimal way regardless of workload size, business application type or processing chain involved. However, this can be difficult to manage if administrators can t monitor the status of submitted workloads and visualize end-to-end business processes from one central location. That s why it s vital to leverage an enterprise-grade scheduling engine that offers effective integration with products from SAP and other vendors. Providing Seamless and Secure SAP Application Access Customers, partners and employees expect anytime, anywhere access to their critical SAP applications, information and services, which increasingly means businesses need to support web-based access. But exposing assets via the Web also presents significant security, management and compliance challenges, particularly when organizations are running both SAP applications and other critical web-based applications. Without effective solutions for managing online access, organizations can be exposed to complex administration, high costs and increased security and compliance risks. Unifying IT and Business Risk Management Many corporate executives are finding themselves under increasing pressure to address compliance and risk management requirements. All too often, however, they re struggling with the fact that the critical information needed to support these efforts is being managed in disparate silos across the organization. For example, IT processes covering areas such as security, availability and infrastructure are typically associated with specific business processes. As a result, it is extremely difficult and time consuming for executives to get a central, unified view of how IT controls are being implemented across the organization.

6 6 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Solution: CA Solutions for Enterprises Running SAP Applications CA APM Get a personalized view of the health of your application Speed issue resolution Get enterprisegrade scalability to track every transaction CA Technologies provides a robust portfolio of solutions that help address the IT and business challenges discussed above. Broad in scope, CA solutions address the more immediate quality, security and performance needs of many stakeholders, while supporting strategic goals in risk management, business continuity and capacity planning. The following sections offer an overview of these offerings. SAP Extended Diagnostics: Performance Management for SAP Applications and Users The SAP Extended Diagnostics application by CA is based on CA Application Performance Management (CA APM), a solution that enables administrators to identify and quickly fix application availability and performance issues before they impact the business. SAP Extended Diagnostics complements and enhances the capabilities of the SAP NetWeaver technology platform by monitoring complex Java and.net Web applications, application servers, portals, enterprise service buses, process servers and other SAP application service-oriented architecture (SOA) infrastructure components (Figure A). Resold by SAP, SAP Extended Diagnostics enables customers to use the same tools for root-cause determination that are employed by the SAP Active Global Support organization. This solution is an extension of the OEM version delivered within the diagnostics capabilities of SAP Solution Manager. In addition to the capabilities offered in the OEM version, SAP Extended Diagnostics enables customers to create custom dashboards, reports and instrumentation; configure and integrate alerts and monitor both SAP and non-sap applications. By offering intuitive views of the complete IT environment, SAP Extended Diagnostics can also help you track end-user response times and activity at both the business process and transaction level. The application identifies users by name and priority, helping you link transactions to business priority and value. SAP Extended Diagnostics helps customers to identify and pinpoint bottlenecks proactively, before end-users and customers are affected. It also helps customers manage service levels and optimize Figure A. Based on CA APM, SAP Extended Diagnostics dashboards provide visibility into SAP application performance.

7 7 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com resource utilization. SAP Extended Diagnostics helps your development and operations teams isolate and remediate problem code before it goes to production. With a clearer view of end-user transaction performance, you can determine whether IT is meeting service-level agreements, track performance against business objectives and monitor performance of software-as-a-service (SaaS) vendors. CA Service Virtualization Reduce defects Speed time to market Use less infrastructure When integrated with other service assurance solutions from CA Technologies, SAP Extended Diagnostics collects a rich set of performance data that enables administrators to better determine overall application health, conduct faster incident triage and support capacity planning projects. Additionally, managers can use role-based dashboards, reports and graphic displays for detailed, intuitive views of the application infrastructure and its impact on the performance of SAP-based business processes. CA solutions offer capabilities that deliver significant value in complex, performance-intensive SAP HANA deployments where end-user responsiveness is critical. With CA solutions, when system issues arise, IT teams can find root causes up to five times faster. Further, CA solutions provide the end-to-end visibility that helps administrators proactively tune system performance, so organizations can realize optimal services levels and business value from these analytics platforms. CA Service Virtualization Helps Speed Releases, Boost Quality and Reduce Cost in SAP Environments Service virtualization helps remove the development constraints associated with unavailable systems, conflicting delivery schedules and data volatility. When employing this approach, organizations capture and simulate the behavior, data and performance characteristics of dependent systems, and deploy a virtual service that represents the dependent system. As a result, organizations can remove the constraints posed by related environments or developers manually generated labs and test data. This allows software to be developed faster, with lower costs and higher reliability. A good analogy for how service virtualization works is the development of an airplane. Engineers don t wait until a plane is fully assembled to test it. They model each individual component in a computer simulation and test its viability in a controlled environment, so by the time the first physical prototype is assembled, its component parts have been validated to operate as expected. Swap the plane parts for stages in the system development lifecycle (SDLC), which includes the process of developing information systems through investigation, analysis, design, implementation and maintenance, and it becomes easy to see how service virtualization can provide dramatic improvements in the software development process. A service virtualization solution that integrates with SAP environments can help by enabling the teams to capture, emulate and simulate the behavior of services and their underlying mainframes, data and systems of record without creating conflicts or requiring additional hardware, software or labor. Service virtualization is highly suited to development challenges faced when using SAP NetWeaver and SAP ERP and the messaging and adaptor layers to which these applications connect, including RFC, IDoc, SOAP, HTTP, File, JDBC, JMS, JCO and more. CA Service Virtualization (formerly CA LISA Service Virtualization) offers SAP-certified integration with SAP NetWeaver and SAP ERP. CA Service Virtualization was built from the ground up to virtualize and validate complex, multi-tier applications (Figure B). A common use case is for teams to virtualize SAP NetWeaver when other components of SAP applications or even SAP NetWeaver are being upgraded, allowing developers to work in parallel.

8 8 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Figure B. Benefit of CA Service Virtualization in SAP application environments. Figure C. Enhance insight into all business process steps from one central location through CA Workload Automation. Extend Scheduling Capabilities for Both SAP and Non-SAP Jobs with CA Workload Automation Implementing applications is a significant undertaking that requires a substantial investment in terms of resources and capital. This is true whether applications are being deployed in new or existing client/server infrastructures. CA Workload Automation Advanced Integration for SAP applications enables major business applications to be managed with greater reliability and flexibility. Further, it helps synchronize the execution of these applications with workflows running in the rest of the enterprise. For example, CA Workload Automation helps multiple SAP applications, such as SAP Solution Manager and SAP Business Warehouse, to operate in a highly synergistic fashion.

9 9 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com CA Workload Automation for SAP applications Centralized management and monitoring Simplified scheduling capability Easily add workload jobs into SAP process chains CA Workload Automation offers several capabilities that boost staff efficiency and productivity. When integrated with SAP application environments, CA Workload Automation enables SAP teams to request, test, schedule and manage the execution of CA Workload Automation jobs, without having to leave their familiar SAP interface. Further, it gives staff self-service capabilities and a centralized way to manage and monitor both SAP and non-sap workloads, eliminating the need to toggle between different products to gain the insights required. In addition, the solution helps minimize compliance issues, offering capabilities that support governance, mitigate risk and help meet compliance through documenting and reporting on business and IT processes. CA Workload Automation and SAP HANA CA Workload Automation also offers certified integration with SAP Business Warehouse applications running on the SAP HANA platform. With this integration, users can extend their business warehouse process management, without being restricted by their underlying database technology. At the same time, they can more fully leverage the high performance of the SAP HANA platform. Informed SAP Infrastructure Decision Making With CA Capacity Manager CA Capacity Manager equips IT decision makers with predictive data regarding the estimated capacity requirements, cost implications and expected performance from virtually any IT architecture supporting your SAP applications. As opposed to rudimentary capacity planning tools, CA Capacity Manager can collect both IT performance and business data and apply advanced algorithms to deliver concise predictions through compelling, interactive dashboards (Figure D). The solution can automatically collect data from SAP system sources, and it offers scalability that helps support rapid planning of successful deployments, upgrades and migrations in both physical and virtualized SAP environments. Figure D. CA Capacity Manager predictive capacity planning for SAP infrastructure.

10 10 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com CA Capacity Manager enables enterprises running SAP applications to realize a range of objectives: Deliver faster end-user response times and better service levels to the business. CA Single Sign-On Reduce security administration costs Minimize coding and maintenance Improve the user experience More intelligently plan virtualization rollouts and configurations, enabling more reliable support of business operations. Determine the hardware and infrastructure mix that will deliver top SAP application performance. Identify cost and performance alternatives for new SAP application servers whether physical or virtualized. More effectively support SAP NetWeaver upgrades and respond more quickly to new business requirements. CA Identity and Access Management: Streamlining Access to SAP Platforms and Applications While Reducing Risk In addition to the solutions outlined above, CA Technologies can enhance the performance and capabilities of SAP applications in a number of different ways. Establish Seamless and Secure Business Operations CA Single Sign-On (formerly CA SiteMinder ) represents a leading, enterprise-class Web access management solution. The solution provides policy-based authentication and authorization in Web settings. CA Single Sign-On addresses the critical need to centrally manage your Web users and their access to applications, Web services, portals and cloud services. Further, CA Single Sign-On delivers these capabilities across both SAP and non-sap application environments, offering a common Web access management layer for customers in heterogeneous environments. The solution features these capabilities: Dynamic authorization requirement Dynamic authentication requirement Social networking authentication (Facebook, Google, etc.) via Oauth Cross-application and cross-domain session management Support for sign-on to heterogeneous applications from mobile platforms, including from browsers and native applications User-to-application security in heterogeneous application environments Security for Web services No client deployed to desktop Manage and Enforce Security Policies Across Both Laptops and Mobile Devices The widespread adoption of mobile devices poses significant challenges for IT staff members, who must ensure that their security policies are being implemented effectively and consistently across all access channels. To protect critical applications and data from misuse by the growing number of mobile users, it

11 11 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com is essential to institute core security functions, such as user authentication and authorization. By leveraging the integration of CA Single Sign-On with SAP Mobile Platform, customers gain a unified, centralized solution for managing and enforcing security policies across both laptops and mobile devices, whether they are being used inside or outside the corporate network. This integrated solution has been validated at the SAP Co-Innovation Lab. With this solution, organizations can reduce risk and improve administrative productivity and cost efficiency, while delivering a convenient user experience. Enhance the Management of Identities The management of user identities and roles within an organization can be challenging. In most organizations, roles are created within separate environments (for example, development, test and production) without any central coordination or oversight. Given the often large numbers of transaction types and business processes that are defined in many IT environments, this disparate management of user roles quickly becomes unwieldy. Further, decentralized role creation and user management can result in very large numbers of roles and a high degree of overlap among those roles. CA Identity Manager, which features integration with SAP NetWeaver, has been proven to address these challenges and enhance the management of identities in SAP environments. Strengthen Risk Management It is often challenging for IT and compliance executives to identify and manage risks related to user access for critical SAP and non-sap enterprise applications. If improper access isn t identified and corrected quickly, an organization can be exposed to a range of risks. Further, in many organizations the siloed provisioning of various applications leads to highly inefficient administration. By harnessing the integration of the identity management and governance solution with SAP solutions for governance, risk and compliance, customers can employ automated segregation-of-duties policy checks during the user provisioning process. This integration, which has been enabled through the Greenlight Technologies Enterprise Integration Solution (EIS), also provides a consistent, enterprise-wide provisioning and governance model for access to both SAP and non-sap applications. Benefits: Delivering The Optimal SAP Application Experience With so many critical business services depending on SAP applications, organizations need robust IT management visibility, control and automation across many fronts. Rich in functionality, CA solutions meet the needs of IT operations, compliance teams and business executives. These solutions address discrete management needs, while working together to enrich the experience of users, customers and partners as they transact business across your SAP-enabled business processes. These solutions deliver a range of benefits: Boost revenues. Monitor and optimize the health of the SAP applications that generate revenue and strengthen user loyalty. Transact more business by helping to improve performance and enabling higher levels of availability.

12 12 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE ca.com Optimize operations and planning. Enrich business decisions across the application lifecycle by leveraging real user data. Make better business decisions about when, where and how to increase the cost effectiveness of your SAP application infrastructure. Increase staff efficiency and productivity by streamlining access to multiple applications. Accelerate application innovation. Speed SAP application delivery by removing testing constraints. Enhance service levels. Quickly and accurately identify problems, so you can better meet or exceed service level commitments. Eliminate costly and error-prone management silos, so you can more intelligently analyze IT risk and its impact on business processes. Boost security and efficiency. Make it easier for customers to do business with your organization, while at the same time improving your security and compliance posture. Next Steps CA delivers a comprehensive set of solutions for SAP environments that help your organization address a range of critical challenges: Spotting and eliminating the resource and infrastructure constraints that slow down business-critical SAP application releases and upgrades Guaranteeing high service levels to business users, customers and partners Isolating problems and preventing service outages Accurately determining infrastructure capacity requirements for SAP application migrations and upgrades Strengthening security, while providing seamless access for users Mitigating risk across IT and the business With CA solutions, you can harness the robust capabilities needed to spot and mitigate technology, compliance and business risks. The solutions enable your organization to maximize business operation performance, while lowering the total cost of ownership of SAP applications. To learn more about CA Technologies solutions for enterprises running SAP applications, visit ca.com/sap.

13 13 SOLUTION BRIEF: CA SOLUTIONS FOR SAP SOFTWARE About the CA Technologies and SAP Partnership For over 13 years, CA Technologies has been providing a comprehensive set of solutions for SAP environments. With these solutions, organizations can deliver the optimized service levels that help improve business operations, while reducing the cost and risk associated with delivering SAP applicationenabled business processes. These solutions provide key capabilities in such critical areas as capacity management and planning, real-time performance monitoring, end-user experience management, secure Web access and unified IT and business risk management. Beyond SAP applications, CA offers solutions for managing and securing a broad range of IT environments, helping customers deliver more flexible, secure and scalable IT services. Today, the majority of the Global Fortune 500 rely on CA solutions to manage their evolving IT ecosystems. Connect with CA Technologies at ca.com CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com. Copyright 2015 CA. All rights reserved. Java is a trademark of Oracle Corporation in the United States, other countries, or both. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. CS _0915