Why Upgrade to RightFax 10.5?
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1 Why Upgrade to? An Introduction to What s New Copyright OpenText Corporation. All rights reserved.
2 RightFax provides a comprehensive enterprise fax and document distribution solution that integrates with virtually any industry application while maximizing our customer s productivity and cost-savings. Platform Support Performance and Scalability User Experience Administrative Control Integrations
3 Platform Support Microsoft SQL Versions Dialogic SDK FP1 Windows 8 Support IE 10 Support for RightFax Web Client Microsoft Windows Server 2008 Failover Clustering Support Microsoft Windows Hyper- V Live Migration Support Platform Support 3
4 Microsoft SQL Version Supports Microsoft SQL Server 2012 Standard and Enterprise Editions ships with Microsoft SQL Server 2012 Express Edition During Setup, you may connect to an existing SQL Server, or install a new RightFax database which installs SQL Server 2012 Express directly on the RightFax server Platform Support 4
5 Dialogic SDK Updated Dialogic software to support the new Dialogic Brooktrout TR1034+ELP30-TE Hardware Low profile, half-size PCIe board Platform Support 5
6 Platform Support Microsoft SQL Versions Dialogic SDK FP1 Windows 8 Support IE 10 Support for RightFax Web Client Microsoft Windows Server 2008 Failover Clustering Support Microsoft Windows Hyper- V Live Migration Support Platform Support 6
7 Windows 8 and IE 10.0 FP1 RightFax FaxUtil can be installed on client computers running Microsoft Windows 8 Operating System (x86 and x64) RightFax Web Client supports the use of Internet Explorer 10.0 Ø Advantages ü When you are ready to upgrade your systems to run Windows 8 or IE 10, RightFax will be ready too Platform Support 7
8 Windows Server 2008 Failover Clustering FP1 RightFax is supported for deployment in Windows Server 2008 and 2008 R2 Failover Clustering environments Helps keep your RightFax application online when an expected or unexpected disruption occurs Provides availability for RightFax to operate in during server downtime Ø Advantages ü Confidence that RightFax will transfer, or failover, to another server and pick up operations without a long disruption of service ü Maintains mission-critical faxing when you need it Platform Support 8
9 Microsoft Windows Hyper-V with Live Migration FP1 RightFax now supports Microsoft Windows Hyper-V Live Migration in a virtual environment With Hyper-V Live Migration, administrators can move running VMs from one Hyper-V physical host to another without any disruption of service or perceived downtime Ø Advantages ü Confidence that RightFax will transfer, or failover, to another server and pick up operations without a long disruption of service ü Maintains mission-critical faxing when you need it Platform Support 9
10 Windows 2008 R2 Remote Desktop Services FP1 FaxUtil and Print-to-Fax are available to users of Windows 2008 R2 Remote Desktop Services Allows administrators to host applications or full desktop sessions and provide terminal access to FaxUtil and Print-to-Fax applications Ø Advantages ü Provides RightFax functionality to users of remote desktop terminals ü Increases productivity of remote desktop terminal users Platform Support 10
11 Performance and Scalability Hierarchical Image File Storage Microsoft Message Queuing Outbound Fax Queuing Web Services API RightFax Internet Connector FP1 OEM Channel Flexibility RightFax Connect Performance and Scalability
12 Hierarchical Image File Storage 10.0 and prior Image Directory 10.5 New Image Directory Structure 10.5 Image Directory All fax image files were stored in one directory The image directory structure is now hashed. Performance and Scalability
13 Hierarchical Image File Storage The image directory structure is now hashed, and each fax stored in its own unique subfolder within the RightFax directory Image file searches and scans are fast File I/O times are faster Fax images open quickly Increased server environment scalability Ø Advantages ü Increased productivity ü Faster server response time ü Consistent fax server performance over time ü Sustained performance regardless of number of faxes or image files Performance and Scalability 13
14 Microsoft Message Queuing (MSMQ) Re-architecture of interactions between FaxServer and DocTransport Outbound fax queues are now stored in MSMQ instead of the SQL database Ø Advantages ü Improved document processing capabilities ü Efficiently process high volumes of documents allowing full scalability and utilization of RightFax licensed channels ü Optimized fax and document delivery in all environments ü Greater economies of scale for full utilization of RightFax licensed channels ü Increased outbound fax volume in less time Performance and Scalability 14
15 Web Services API Web Services API is now available for custom web applications independent of vendor, platform, and language Includes functions for sending, receiving and checking status of faxes Uses XML and HTTP for a common platform Ø Advantages ü Easy integration of custom applications with RightFax ü Enabling customers and partners to create custom integration with RightFax Performance and Scalability 15
16 RightFax Internet Connector RightFax Internet Connector is a new way to fax by providing a connection between two RightFax fax servers that bypasses the telephony network. This technology is a service which extends the existing capabilities of RightFax and is the first-ever, tangible improvement to the way faxes are transmitted Performance and Scalability 16
17 RightFax Internet Connector Performance and Scalability 17
18 The RightFax Internet Connector is ü A cheaper way to send faxes via RightFax, while maintaining the strong attributes of nonrepudiation for faxed documents. ü A solution that provides confidence that the entity receiving faxed document is who the sender believes them to be. ü A faster way to send faxes via the RightFax server. ü A solution to send large files, without the worry of transmission failure or long transmission times. ü A solution that safely sends documents which are safe from interception and tampering. ü A solution that addresses all of these without any change to the way customers use RightFax today. Performance and Scalability 18
19 Performance and Scalability Hierarchical Image File Storage Microsoft Message Queuing Outbound Fax Queuing Web Services API RightFax Internet Connector FP1 OEM Channel Flexibility RightFax Connect Performance and Scalability
20 OEM Channel Flexibility FP1 Channels can be moved from one DocTransport to another server s DocTransport when necessary Channel sharing and flexibility means that customer s do not need to license additional channels for redundant or failover environments Separate DocTransports can share the same channels without the need for redundant channels Ø Advantages ü Greater flexibility in channel usage ü Share channels across DocTransports for increased availability and higher uptime ü Eliminate the need for redundant channels for DocTransport usage Performance and Scalability 20
21 RightFax Connect FP1 Secure fax communications via the cloud A hybrid fax solution that sends and receives faxes via the cloud. Removes fax telephony complexity by eliminating telephone lines, fax boards, fax channels, gateways and complex PBX integrations. Extends RightFax delivery by ensuring secure data transfer to and from the cloud. Performance and Scalability 21
22 RightFax Connect FP1 Performance and Scalability 22
23 RightFax Connect FP1 The strength of RightFax without the complexity of managing telephony connections Simple to set up Flexible capacity handles peak volume when you need it Easy to add or port existing fax numbers worldwide Maintains RightFax s Security, Privacy and Data Sovereignty Secure fax communications via the cloud Performance and Scalability 23
24 User Experience Fax Image Enhancements Improved User Interface Improved Web Client FP1 Real-time Updates within Microsoft Outlook 2010 Configure Delegates from Web Client More Detailed Fax History User Experience 24
25 Image Enhancements RightFax processes incoming faxes to: De-skew the image Adjust the image for proper reading orientation De-noise the image 25
26 Improved User Interfaces RF10 and Below RF10.5
27 Improved Interface - EFM RF10 and Below RF10.5
28 Improved Interface Web Client Firefox Safari
29 User Experience Fax Image Enhancements Improved User Interface Improved Web Client FP1 Real-time Updates within Microsoft Outlook 2010 Configure Delegates from Web Client More Detailed Fax History User Experience 29
30 Real-time Updates within Microsoft Outlook 2010 FP1 Microsoft Outlook 2010 users with the RightFax Outlook Advanced Fax Extensions are able to view the real-time status of outbound fax documents and to approve faxes requiring approval Ø Advantages ü Improved functionality for fax transmissions within Microsoft Outlook 2010 ü Increased transparency for workflows ü Increased productivity for users of Microsoft Outlook 2010 User Experience 30
31 Configure Delegates from the RightFax Web Client FP1 Allows users of RightFax Web Client to configure their delegate settings from any supported platform and web browser User Experience 31
32 More Detailed Fax History FP1 User Experience 32
33 Administrative Control Manage all Cover Sheets from EFM Group Filters for Cover Sheets and Library Documents File Conversion White-list Admin Dashboard FP1 DTMF White-List Group Archive Control Administrative Control
34 Manage all Cover Sheets from EFM Administrators can now manage all cover sheets from EFM Cover sheets reside in the database Ø Advantages ü Administrators no longer need to manage cover sheets from within the FCS folder ü Administrators can control cover sheets from a centralized location ü Increased productivity through intuitive cover sheet management ü Easy-to-manage cover sheets in all types of RightFax server environments Administrative Control 34
35 Group Filters for Cover Sheets and Library Documents A new user interface for administrators within EFM is now available to select which cover sheets and library documents are available to defined user groups Ø Advantages ü Allows administrators to choose which cover sheets and library documents are available to defined user groups ü Allows administrators to limit the documents available to certain groups ü Greater control over cover sheets and library documents ü Greater control over access to server documents by groups Administrative Control 35
36 File Conversion White-List Administrators can now create a white-list of file types that they want the RightFax server to covert for transmission RightFax will only convert and transmit those file types that are on the white-list Ø Advantages ü Greater control of the types of files that can be sent via RightFax ü Prevention of processing time wasted on non-convertible file types ü Reduction of server overhead consumed by unsupported file types Note: FP1 includes an enhancement so that users can see the file conversion white-list Administrative Control 36
37 FaxUtil File Conversion White-List 37
38 Web Client File Conversion White-List 38
39 Admin Dashboard
40 Administrative Control Manage all Cover Sheets from EFM Group Filters for Cover Sheets and Library Documents File Conversion White-list Admin Dashboard FP1 DTMF White-List Group Archive Control Administrative Control
41 DTMF White-List FP1 Administrators can create a DTMF White-List of approved inbound fax numbers RightFax servers using DTMF for routing can now prevent inbound faxes based on the white-list Ø Advantages ü Eliminates spam faxes from fax numbers not on the approved DTMF White-List ü Increase productivity by preventing unwanted inbound faxes Administrative Control 41
42 Group Archive Control FP1 RightFax Group Administrators control creation of a fax archiving request based on: RightFax Group membership Fax document actions (Send, Receive, Forward, Route, Delete) Ø Advantages ü Utilizes fax archiving to continually update fax documents stored in an external archival system document status changes on the RightFax Server ü Archive job XML metadata now includes fax comments Administrative Control 42
43 Integrations Updated MFP Connector Microsoft Office SharePoint Server 2010 Support for edocs 5.3 Support for Lotus Notes & FP1 Certified Connector for SAP Certified Connector for Konica Minolta MFPs Integrations
44 Updated MFP Connector
45 New and Updated Connectors The Microsoft Office SharePoint Server 2010 connector is now updated to support full functionality between MOSS 2010 and RightFax. The OpenText edocs connector is now updated to support full functionality between edocs 5.3 and RightFax. A newly built Lotus Notes Gateway has been written to support Lotus Notes and applications. Integrations 45
46 Integrations Updated MFP Connector Microsoft Office SharePoint Server 2010 Support for edocs 5.3 Support for Lotus Notes & FP1 Certified Connector for SAP Certified Connector for Konica Minolta MFPs Integrations
47 New Connector for SAP and FP1 includes a newly built SAP Gateway written to SAP NetWeaver SDK and includes Unicode support and System Landscape Directory (SLD) registration For, Feature Pack 1, experts from SAP tested and certified the new SAP Gateway Integrations 47
48 Certified Connector for Konica Minolta MFPs FP1 New personalized, fully interactive integration at the MFP control panel, which is certified for Konica Minolta MFPs Ø Advantages ü Allows personal, interactive communication between RightFax and the device's control panel ü Allows users to log into their RightFax account at the device Integrations 48
49 Paths to New tools will make it easier than ever to update a production environment to from RightFax 9.4 and RightFax 10 Document Migration Tool facilitates staged migration of large data sets across RightFax Servers, consolidation and rearrangement of multiple RightFax environments, and migration to new RightFax versions Database Update Tool allows implementers to deploy and test new product versions while maintaining an existing product system
50 How do you upgrade? Contact Zack Reilly at The Fax Guys! x
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