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1 Content 1. RightFax Fax Server Benefits 2 2. RightFax Product Suite 3 3. RightFax to RightFax Add-on Modules Lotus Notes Module RightFax Connector for SAP MFP Module Exchange Server Module SharePoint Connector RightFax Archiving Bundles Fax Gateway for FoIP Dialogic SecureDocs SIP Trunking RightFax to 18 RightFax Detailed Solution Write Up -Pg- 1

2 RightFax Fax Server Benefits OpenText RightFax significantly reduces costs by replacing standalone fax machines with secure electronic document delivery software. Key Benefits of RightFax Significantly Increase Employee Productivity RightFax increases efficiency by eliminating time-consuming printing, manual faxing, and tracking. Get Quick ROI with Back-office Document Delivery RightFax makes it easy to integrate, automate, and deliver documents from SAP, Oracle, Microsoft, and nearly any system or application. This brings down the high cost of delivering documents, improves productivity, and boosts security and compliance. Lower Telecommunications Costs Use fewer phone lines by consolidating phone resources for faxing with RightFax. Leverage your IP/Unified Communications infrastructure. Take advantage of lower-cost telecommunications with SIP Trunking. Eliminate Paper-related Overhead Stop paying for fax paper, cartridges, and machine maintenance. RightFax also eliminate the costs of filing, long-term archival, and manual retrieval of paper faxes. Prevent Expensive Audit Failure Non-repudiable audit trail and reporting make it easy to provide proof of compliance. RightFax privacy and security enable adherence to industry-specific regulations. Leverage your Existing VoIP Infrastructure RightFax with Fax over IP (FoIP) extends the utilization of your VoIP/Unified Communications backbone by integrating fax. Lower TCO through Virtualization RightFax and FoIP can be run virtually, employing your existing environment for performance optimization, load-balancing, redundancy, and disaster recovery. Increase Survivability of Business-critical Operations The OpenText RightFax Shared Services module offers a unique, multi-server architecture for load-balancing, scalability, and redundancy that works with or without virtualization. Save Time by Faxing from your Favorite Applications Any document that can be printed from your Windows desktop can be faxed with RightFax, including Microsoft Office documents. If you know how to print, you know how to fax. RightFax Detailed Solution Write Up -Pg- 2

3 Make Faxing as Easy as Use your client to send and receive faxes to save time and keep all communications in one place. RightFax works with any SMTP mail client, and provides advanced integration into Microsoft Exchange and Lotus Notes. Fax-enable Multifunction Printers (MFPs) and Devices Securely send faxes from your MFPs without purchasing phone lines and costly fax kits for each device. RightFax works with nearly any MFP, and provides advanced control panel integration. Bypass Overnight Couriers with Certified Delivery of any File Type The OpenText RightFax Secure Documents Module delivers PDFs via encrypted and certified delivery, with a complete audit trail. RightFax can also deliver large files of any type in their native format via certified delivery. Avoid Theft and Snooping Faxes are point-to-point data transmissions to verified recipients. Faxes do not sit or spool on the Internet and cannot be infected with viruses or malware. RightFax document control limits visibility of received faxes to the recipient only. Get the Right Information to the Right People Right Away RightFax can automatically deliver faxes to only the intended recipient via a variety of routing methods, including DID, group distribution, barcode routing, OCR routing, and more. Stop Wasting Time Hunting for Paper Faxes RightFax can deliver faxes as text-searchable PDFs. The RightFax Archiving Bundles provide rapid full-text search through massive archives, as well as granular regulatory compliance options. RightFax also integrates with imaging/archiving systems. Support your Green Initiatives RightFax removes a great deal of paper from your organization. Aside from removing the fax paper printed by machines, RightFax removes the need to print documents and cover sheets solely for faxing. It can also reduce power usage. Gain Assurance that your Document Delivery Solution can Grow Start with the RightFax add-on modules, connectors and fax channels you need, and add capability as your business grows. Enjoy the Relaxing Confidence of Deploying the Market-leading Solution RightFax has dominated enterprise fax for nearly a quarter century. RightFax is #1 in network fax, #1 in FoIP, and the fastest-growing provider of FoIP. RightFax Detailed Solution Write Up -Pg- 3

4 RightFax Product Suite Choose your solution to automate fax. Our deep range of scalable fax solutions integrate with your Voice over IP network and can be virtualized in any environment. RightFax helps your business automate fax, improve employee productivity, and save money-regardless of your size or need. Which of our five server packages is right for you? RightFax Branch Office Server Branch Office Server is ideal for smaller operations, departments or branch offices that need to be able to manage their documents independently, even in the case of a failure at a central data hub. Supports up to 4 fax lines and 100 users. RightFax Business Server Business Server is the workhorse of small to mid-size companies with a higher level of fax need. No matter what your business does, Business Server is a safe investment because it can grow with you. Supports up to 30 fax lines and unlimited users, multiple integrations, and optional add-ons. RightFax Enterprise Server Enterprise Server is designed for national or global companies that require Enterprise-wide fax capabilities, including business continuity. Multiple enterprise fax servers work together to provide a network that integrates with the unique systems of your large business. Supports extremely high volumes, advanced integrations, and additional add-on modules. RightFax Enterprise Suite Enterprise Suite delivers the same functionality and compatibilities as Enterprise Server, but includes even more add-on modules as a discounted bundle. Provides unmatched security via SecureDocs encrypted and certified document delivery. RightFax Enterprise Integration With Enterprise Integration, we have done the work for you and bundled all of our best features into one comprehensive fax and document distribution solution. Enterprise Integration offers the full suite of RightFax add-ons, connectors and modules. RightFax Detailed Solution Write Up -Pg- 4

5 RightFax Add-on Modules Additional connectors and modules are available for OpenText RightFax. Lotus Notes Module The Fax Server Lotus Notes Module lets users send, receive and manage both faxes and through their Lotus Notes mailbox. The RightFax Lotus Notes Module is an optional module that integrates Lotus Notes with RightFax desktop fax features. Integrating RightFax and Lotus Notes integration creates a fully united fax and solution that allows users to to send, receive and manage faxes directly from their Notes client. By using familiar Lotus Notes commands, end users can send and receive faxes the same way they send , and require virtually no training. Database synchronization between Lotus Notes/Domino and Fax Server allows unified administration of both servers. RightFax complements and extends Lotus Notes/Domino. RightFax integrates with the Domino server, Lotus Notes client and inotes. RightFax Lotus Notes Module features include: Create, send, and receive faxes directly within the Notes client using intuitive fax forms in six different localized languages. Fax domain name is assignable per fax address, and can be selected by the user from among a list of existing domains supplied by the fax administrator. Administer your Fax Server and Lotus Notes systems from a single source with automatic synchronization of the Fax Server and Notes user databases. Create, store and address faxes and all within the Lotus Notes address book or Domino Directory, retrieving contacts from Directory Assistance, LDAP, and all standard Domino sources, in one simple form. Organize, manage, forward and auto-forward faxes within Notes mail. Generate custom automated notifications about sent and received faxes in Notes. Automated, dynamic installation allows user to specify installation type, fax domain and Notes mail template name. Multi integration design allows multiple mail integrations in a single environment. inotes 'no mail', 'minimal mail' and 'full' mail integration options. Localization options for client applications and online help in English Japanese, Simplified Chinese, French, French-Canadian, German, Italian, Portuguese and Spanish. Offers Domino Web Access client templates in English. RightFax Detailed Solution Write Up -Pg- 5

6 RightFax Connector for SAP The RightFax Connector for SAP automates high volume document production and delivery and integrates fax into SAP applications The OpenText RightFax Connector for SAP delivers inbound and outbound fax through a gateway connection between the SAP and RightFax using SAPconnect and SAPoffice interfaces provided by SAP. The RightFax Connector for SAP: Runs as a service on the RightFax Server Does not install software on the SAP Client Requires RightFax server version 9.4 or greater to install the connector The RightFaxConnector for SAP is a supplement to RightFax to connect RightFax with SAP business systems integration software versions 4.6c and higher. Features: Send faxes from SAP modules Create and send faxes from SAPoffice Receive faxes into SAPoffice Receive status messages about sent faxes in SAPoffice Configure delayed fax queues in SAP for after-hours or off-peak-time batch faxing Includes documents and files in outbound faxes as attachments in native formats Includes forms, signatures, library documents and other objects in outbound faxes. Uses the automatic cover sheet features of either SAP or RightFax. The RightFax Connector for SAP supports the following SAP versions: SAP version 4.6.c SAP version 4.7 ECC version 5.0 ECC version 6.0 RightFax Detailed Solution Write Up -Pg- 6

7 MFP Module Quickly and easily integrate Open Text network fax solutions with leading MFPs to improve document security and efficiency while reducing costs. Benefits of the Open Text MFP Module Companies gain significant benefits by using the MFP Module to integrate network faxing capabilities with their multi-function products (MFPs). Cost control Consolidates resources and eliminates the need for multiple standalone fax machines, modems, phone lines and supplies by centralizing Fax Server Services at MFPs from Canon, HP, Konica Minolta, Sharp and Xerox. Increased productivity and business efficiency Allows users to access network fax on one consolidated MFP right at the user interface (UI). Enhanced security and compliance Offers tamper-resistant document delivery as well as certified or encrypted delivery options. Optimize IT infrastructure investments Optimizes IT infrastructure investments through integrations with MFPs from Canon, HP, Konica Minolta, Sharp and Xerox as well as , document management, workflow and other applications to make a more efficient, connected work environment. Simplified deployment and management Centralizes document development, duplication and delivery functions on an integrated networked solution using the MFP Module and network-enabled devices. RightFax Detailed Solution Write Up -Pg- 7

8 Exchange Server Module Create a Unified Fax and Solution with Open Text Fax Server, RightFax Edition and Microsoft Exchange Server and Microsoft Exchange Server 2010 UM Overview The Open Text Fax Server Connector for Microsoft Exchange is an add-on to Fax Server, acting as a communication link between the Fax Server and the Microsoft Exchange Server. As a Microsoft Gold ISV Partner, Open Text fully supports faxing with Exchange Server Connector for Microsoft Exchange enables users of Exchange Server 2010 and prior versions to conveniently send, receive, and organize fax documents directly from Microsoft Outlook. Fax Server and Active Directory databases can also be synchronized using Connector for Microsoft Exchange. This ensures that both Active Directory and Fax Server client information is consistently and correctly updated. With Connector for Microsoft Exchange, fully customizable Fax Server field mappings allow administrators to perform all user maintenance from Windows. Users created or modified in Active Directory are automatically updated in Fax Server. This not only simplifies user administration, but also ensures accuracy and consistency between servers, saving both time and resources. How it Works - Send and Receive Faxes through Outlook Outbound: With Connector for Microsoft Exchange, users create fax messages directly in Outlook as they would create s. Faxes can be addressed to one or more destinations automatically using the Outlook Contacts folder, or addressed manually using a simple dialog. RightFax Detailed Solution Write Up -Pg- 8

9 The connector includes forms that let the users select custom cover sheets, add library documents, assign billing codes, and more. When an end user composes a fax message using Exchange, they can attach documents to the message as images or native fi les, just like an . The gateway, part of the Connector for Exchange, passes the message as an Exchange to the Fax Server. The message and file attachments are converted into a standard fax message and delivered by Fax Server. Notifications are sent back to the sender or the administrator. Inbound: Connector for Microsoft Exchange automatically routes incoming faxes to the Outlook mailbox. Custom icons allow users to easily identify fax messages in their mailboxes. The fax image itself is saved in the user's mail message as a file attachment. Fax Support for Microsoft Exchange 2010 Unified Messaging Inbound-only fax to Exchange 2010 UM is supported with Fax Server 9.4 FP1 without the Connector for Exchange. By adding the Connector for Microsoft Exchange, customers can implement all of the inbound and outbound capabilities of the Open Text Fax Server while at the same time realizing the benefi ts of Microsoft Unified Messaging. Eliminate Fax Duplication on your Exchange Server with Web Delivery For organizations that use Connector for Microsoft Exchange to integrate fax and functions, Fax Server offers a web delivery feature designed to off-load storage of large or highvolume fax images from the mail server. Web delivery sends notifications of received faxes through , but rather than attaching the actual fax image to the mail message, Fax Server attaches a hyperlink to the fax location on the server. The user simply clicks the link and is taken straight to the fax image. The Fax Server Web Access Module is required for this feature. Take Advantage of Active Directory Synchronization With Connector for Microsoft Exchange, synchronization between Fax Server and Active Directory links user accounts in Active Directory to corresponding user accounts in Fax Server. Modifications to any Windows user automatically apply to the linked user record in Fax Server. The network administrator can specify which user accounts should be synchronized, the interval between synchronization and other conditions. Features Create, send, receive and manage faxes directly within Outlook; organize, forward and respond to your faxes exactly the same as messages Enable inbound and outbound fax functionality for Exchange 2010 Unified Messaging systems Generate and send new faxes easily to one or more contact addresses in an Outlook Contacts folder; include both fax recipients and recipients in the same form Administer your Fax Server and Exchange systems from a single source with automatic Microsoft Active Directory database synchronization Generate custom, automated notifications of sent and received faxes in Outlook Track inbound and outbound faxes with the Exchange Message Tracking Log RightFax Detailed Solution Write Up -Pg- 9

10 Take advantage of automated redundancy and loadbalancing in multiserver environments Use encrypted and certified document delivery from Outlook. (Requires RightFax Enterprise Suite) Support multiple Fax Servers with a single Exchange Server Requirements Open Text Fax Server, RightFax Edition with the optional Connector for Microsoft Exchange installed Microsoft Exchange Server 2003 or later Windows client computers running Outlook 2003 or later Encrypted and certified delivery options require Open Text Fax Server RightFax Detailed Solution Write Up -Pg- 10

11 SharePoint Connector RightFax users can now create fax documents in Microsoft Office and send them out as a fax, or save them to SharePoint with the added security of keeping the original fax document in a SharePoint library. The OpenText RightFax Connector for SharePoint automates document-centric business processes. For example, a loan application pre-qualification process that send completed loan application forms via fax to the mortgage company for review. With the Fax Server Connector for SharePoint, these forms automatically appear inside SharePoint as captured images that can now participate in a review process and approval workflow. Enhanced image management is now possible with the Fax Server Connector for SharePoint as fax images delivered to SharePoint libraries can now conform to enterprise document policies, security and lifecycle management, providing improved compliance and accessibility. What is RightFax Connector for MOSS? Users can now create fax documents in Microsoft Office and send them out as a fax, or save them to SharePoint with the added security of keeping the original fax document in a SharePoint library. With OCR applications such as Single Click Entry, extracted metadata can now be populated to an InfoPath form or SharePoint library, providing the ability to perform enterprise search to drive alerts, RSS feeds, and synchronization with Microsoft Outlook 2007 or other Office applications. Why use RightFax Connector for MOSS? Customers use SharePoint Server 2007 everyday to automate document-centric business processes, content management, and enterprise search. Since a captured fax image is typically the beginning of a business process needing automation, and sending a fax can often be the final step of a process, Fax Server easily enables automatic import or export of document images sent from MFPs, scanners, and fax. Images imported from Open Text automatically populate configured SharePoint libraries so users can select files for additional business processes using OCR and data workflow systems. Key Features and Options Fax enable Microsoft Office SharePoint - create faxes in Microsoft Office, save to MOSS, and send faxes directly from MOSS. A "no paper" fax solution! Capture images into a new or existing SharePoint document library for edit and manipulation. Receive document images from MFPs, scanners, and fax servers. Notify users of image import via RSS feeds and automated alerts Automated routing between Captaris image delivery and SharePoint document libraries. RightFax Detailed Solution Write Up -Pg- 11

12 Use separate OCR applications, such as Single Click Entry, for extracting metadata and populating into new InfoPath or web forms posted in SharePoint libraries for additional enterprise search. Route fax images to specific document libraries in MOSS based upon fax metadata, such as Direct Inward Dial (DID) routing. RightFax Detailed Solution Write Up -Pg- 12

13 RightFax Archiving Bundles Any fax can become a high value document required as evidence in an audit, financial dispute, legal proceeding or compliance action. Can you easily find the correct fax when you need it? With OpenText fax server and archiving bundles you can. Add dedicated fax archiving as part of your fax management system. More laws and regulations govern business communications than at any other time in history. Organizations must be able to authenticate transactions, and confirm delivery Disputes are lost and won based on the strength of evidence produced Courts now scrutinize both fax image and metadata Highly regulated industries require privacy when transferring client records Document Archival is more important than ever and fax is no exception. OpenText makes it easy with our new RightFax and Alchemy bundles, providing a cost-effective, complete fax archiving solution, complete with the RightFax Archiving Connector. This combined offering enables organizations to automatically archive RightFax faxes at system administrator-defined intervals, providing: Security & Encryption: deploy proven, customizable Alchemy privacy and security capabilities Compliance & Audit Readiness: improve compliance with tightly controlled storage and access of all documents with complete audit trail and encryption Search & Retrieval: find faxes quickly and easily by metadata and full-text keywords using Optical Character Recognition (OCR) OpenText RightFax Archiving Basic Bundle Includes: OpenText Alchemy Advanced Edition, one RightFax Archiving Connector, one OCR processor and two search clients. OpenText RightFax Archiving Standard Bundle Includes: OpenText Alchemy Advanced Edition, one RightFax Archiving Connector, three OCR processor and five search clients. OpenText RightFax Archiving Professional Bundle Includes: OpenText Alchemy Advanced Edition, one RightFax Archiving Connector, four OCR processor and 15 search clients, and provides web access capabilities for your search users. OpenText RightFax Archiving Advanced Bundle Includes: OpenText Alchemy Advanced Edition, one RightFax Archiving Connector, five OCR processor and 50 search clients, and web access capabilities, and database encryption. RightFax Detailed Solution Write Up -Pg- 13

14 Fax Gateway for FoIP Leverage your network resources and reduce costs with a complete IP and software-based fax solution. Open Text Fax Gateways are purpose built and pre-configured to simplify Fax over IP (FoIP) implementations, providing a cost effective alternative to traditional fax boards and remote fax servers. Deploying an Open Text Fax Gateway together with Open Text Fax Server, RightFax Edition represents a complete solution offering that maximizes your IP infrastructure, facilitates network consolidation, and simplifies branch office fax management. Benefits of the Open Text Fax Gateway Solution for Software-based Fax over IP Simplify the distribution of network fax communications with purpose built Fax Gateways, optimized to work with T.38 and Fax Server Bridge the gap between circuit (i.e., telephone) and IP communications Support real-time Fax Server connections using T.38 and standards-based SIP Deploy real-time software-based FoIP without requiring a VoIP ready network Support a broad range of communications systems, including TDM (T1/E1), PBX, Key Systems and dedicated PSTN trunk circuits Provide a standards-based architecture enabling FoIP interoperability in almost any environment A Complet e FoIP Solution RightFax Detailed Solution Write Up -Pg- 14

15 Dialogic OpenText works together with Dialogic to deliver Enterprise Fax and Fax over IP (FoIP) solutions OpenText partners with Dialogic to provide RightFax solutions that can meet the needs of any customer size or environment. Dialogic is a market leader in fax platforms, offering a robust feature set and a broad range of fax and FoIP (Fax over IP) platforms in both hardware and software configurations. Dialogic Brooktrout TR1034 Fax Boards are high-performance, intelligent boards that offers both TDM- and IP-based fax capabilities. Dialogic Brooktrout SR140 Fax Software is a host-based Fax over IP (FoIP) engine that leverages existing field-proven Dialogic Brooktrout fax technology to deliver the high levels of performance, reliability, and scalability of Dialogic Brooktrout fax hardware products. FoIP solutions built using Brooktrout SR140 can send and receive IP faxes at up to 33.6 kbps, based on the V.34 fax standard. Not only can Brooktrout SR140 process fax at twice the speed of 14.4 kbps fax boards, but it also supports V.8 fast handshaking and advanced compression, which can cut call setup and session-management time by one-third. A document that can be faxed in one minute with a 14.4 kbps intelligent fax board can be sent in less than 30 seconds with an application using Brooktrout SR140. This can translate into significant savings on long distance toll charges. Brooktrout SR140 can deliver highly reliable FoIP by using the T.38 fax protocol to send realtime fax messages over IP networks. Because the T.38 protocol retains the standard T.30 fax data stream, it can be used with legacy T.30-based devices and with newer T.38 solutions. With over 20 years of experience, the Dialogic Brooktrout T.30 implementation can lay claim to being the most thoroughly field-tested offering compared to those of all other fax technology vendors. Dialogic has refined its T.30 implementation for numerous T.30 variants, which helps make fax processing reliable, saving customers time and money. The T.38 stack has also undergone significant interoperability testing with other IP vendors. This successfully tested interoperability provides flexibility and reliability when the SR140 is deployed into IP. RightFax Detailed Solution Write Up -Pg- 15

16 SecureDocs RightFax SecureDocs provides a centralized and secure document delivery solution enabling certified document exchange with third parties via the fax server. With the heightened concern for protecting information privacy, preventing fraud, and meeting tightened regulatory compliance guidelines, having secure and confirmed delivery options for sensitive information is vital to conducting business. SecureDocs brings together the best of fax and to provide a centralized and secure fax and electronic document delivery solution that safeguards the transmission of your business documents from both the desktop and back-office applications. Why SecureDocs? While and FTP sites are often considered the primary vehicles for transferring electronic information, they do not meet the security or regulatory requirements for the electronic exchange of sensitive documentation. Standard is not private and has no audit trail or delivery confirmation. systems restrict oversized attachments Users and organizations are reluctant to use FTP sites does not integrate for automated high-volume document deliveries Benefits and Features SecureDocs is an add-on module to OpenText RightFax that leverages the ubiquity of as well as the security and auditing features built in to RightFax. Confirmed delivery Encrypted and secure documents Files delivered in native format (i.e. Excel) Time stamped delivery verification Secure delivery of application generated documents Easy administration and auditing Support for high-resolution and color documents RightFax Detailed Solution Write Up -Pg- 16

17 SIP Trunking OpenText RightFax supports SIP trunking to send and receive faxes using remote phone lines accessed via the Internet. Businesses need to minimize operations costs such as installing, configuring, and maintaining physical phone lines and PBX's for each office. SIP trunking can move those wires and switches into the cloud. Companies that choose SIP trunking can deploy RightFax without in-house fax boards, fax gateways, or switched telephone network (PSTN) lines. Instead of a physical trunk of wires for PSTN lines, SIP trunking provides a virtual trunk over the Internet to PSTN lines. A session border controller (SBC) manages communications between RightFax and the phone equipment in the cloud. RightFax supports SBCs from major vendors including Dialogic and Cisco. RightFax supports SIP trunking from: babytel Global Crossing CenturyLink (Qwest) XO Communications RightFax Detailed Solution Write Up -Pg- 17

18 RightFax to If you can , you can fax by . RightFax makes faxing via quick and easy. RightFax is compatible with all SMTP clients, Microsoft Exchange, and Lotus Notes. It also works with your in the cloud, including Google Apps, and Office 365. Using RightFax, you can send faxes as attachments in all the most popular file formats including PDFs and Microsoft Word, Excel, and PowerPoint. When your fax is delivered, you will get an notification that optionally includes images of the sent fax. Your faxed documents can be filed, archived, and searched just like any other , making them easy to retrieve and manage weeks, months, or even years after creation. Sending and receiving paper business documents is costly, slow, not secure, and difficult to track. People spend hours shuffling to and from printers and fax machines, waiting in line, retrying, and filing send confirmations. How it Works From the point of view of the user (you), it behaves exactly like a regular transaction. All the "magic" happens behind the scenes using RightFax's cutting-edge fax technology. Using RightFax to fax by will not require you to learn new information or retrain your workforce. If you can , you can fax by ! With RightFax, s become faxes, giving you all the benefits of fax including security, sender and recipient validation, and nonrepudiation (faxes hold up in court). Fax and are unquestionably two of the most effective tools ever developed for exchanging information, and now, with fax to and to fax, you can use them together. Microsoft Exchange The RightFax Connector for Microsoft Exchange will turn your documents into faxes at the click of a single button built into the toolbar you already use. You don't have to format the address line in your message, just press the fax button. Because RightFax can grow to enterprise-class volume levels, the Exchange integration with RightFax can scale upward to meet any company's needs. Lotus Notes The RightFax Connector for Lotus Notes lets you choose from one of three levels of integration to suit your fax needs and your IT policies. Like every other RightFax integration, the Lotus Notes integration can be fully customized by company, by use, and by individual fax. RightFax can handle the volumes and mail accounts of even the largest Notes shops. RightFax Detailed Solution Write Up -Pg- 18

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