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1 Top Training Tracks Powered By:

2 Top Training Tracks The Effective Executive Maintaining the operational standards and excellence, and how to coach a team member and/or subordinates to assign the corrective action. On the other hand, as a part of the Top Segment you should always be ready to apply the needed processes for crisis management. This seven-day-training program is specifically tailored to tackle the aforementioned main and crucial areas in the telecommunication industry. List of Training Courses: Coaching Skills Three Days Operational Excellence Two Days Crisis Two Days

3 Coaching Skills Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. Learning Objectives: Understand how coaching can be used to develop your team. Develop the coaching skills that help improve individual performance. Demonstrate the behaviors and practices of an effective coach. Recognize employees strengths and give them the feedback they need to succeed. Identify employee problems and ways you can help to correct them. Introduction to Business Defining coaching The two schools of coaches Five critical coaching skills Communications skills Non-verbal communication Johari Windows Learning styles and principles Methods of feedback Benefits/consequences approach Dealing with problem employees When not to coach

4 Operational Excellence Operational Excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.. Learning Objectives: Understand how coaching can be used to develop your team. Ensures that procedures are followed and keeps clear, detailed records. Suggests improvements in other areas (e.g., number of files processed, number of customers served to satisfaction). Monitors the progress of a project or the efficiency of a system Analyses data, pinpoints weaknesses or missing data, and seeks out information to maintain or even improve organizational priorities Introduction to Business Introduction to Operations Communication in the Workplace Introduction to Quality Process Control Introduction to Performance Motivation Theories Transformation Process Introduction to Supply Chain Introduction to KPI s Operational Stakeholders Kaizen Principles Introduction to People in Operations Supply Chain

5 Crisis Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. In your organization. Learning Objectives: Assign people to an appropriate crisis team role Conduct a crisis audit Establish the means for business continuity Determine how to manage incidents Help your team recover from a crisis How to apply the process Introduction to Operations What is crisis management? Training leaders and staff Conducting the crisis audit Performing a risk level analysis Developing a response process Consulting with the experts Incident management techniques Working through the issues Establishing an emergency operations center Building business continuity and recovery Recovering and moving on Plenty of case studies and practice opportunities

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