Customer Impact Report: Paperless Billing and Payment Programs
|
|
- Lynn George
- 8 years ago
- Views:
Transcription
1 Customer Impact Report: Paperless Billing and Payment Programs L. DENNIS SMITH, DIRECTOR CARL LEPPER, INDUSTRY ANALYST A Special Report by J.D. Power July 2013 A Global Marketing Information Company jdpower.com
2 CUSTOMER IMPACT REPORT: PAPERLESS BILLING AND PAYMENT PROGRAMS EXECUTIVE SUMMARY A major business objective of utility executives during the past 10 years has been to motivate customers to utilize paperless billing and payment options. In fact, of the emerging online service channels and options available, few customer-oriented programs have excited utility executives as much as the prospect of getting more customers to view and pay their bills electronically. This is due primarily to the cost savings that may be achieved, as well as the potential to improve customer satisfaction. J.D. Power customer satisfaction studies in the utility industry find that customers are more satisfied when viewing and paying their bills electronically. The industry has been fairly successful on the bill-pay side of the equation, as current J.D. Power data shows that more than half of utility customers pay their bills electronically. However, paperless bill presentment has been more of a challenge. Utilities continue to work hard to migrate customers to paperless billing as they also work to achieve the goal of providing fully paperless transactions. Following are some of the key findings resulting from an analysis of J.D. Power data regarding both business and residential gas and electric utility customers and the best practices of highperforming utilities in the company s satisfaction studies: Electronic billing and payment methods have increased dramatically during the past 5 years after a slower uptick during the prior 10 years. This has occurred for both gas and electric utility customers, who continue to migrate to online and other e-channels to conduct business with their provider. This trend has helped to increase Billing and Payment factor satisfaction scores. Ratings within this factor have increased for a variety of attributes that comprise the billing and payment experience for both gas and electric utility residential customers, including for the variety of methods offered to pay bills. However, utilities must do a better job of presenting information electronically. One downside to the shift to electronic billing is that while ratings for other attributes in the Billing and Payment factor are up, ratings for ease of finding information on the bill are down. To this point, when customers who receive an electronic bill are asked about their preferences for bill presentment, 32% say they would like to get the full bill ed to them, compared with only 19% who currently receive a full bill statement. Utilities need to work harder to get customers registered online if they want to increase paperless billing participation. There is a direct correlation between the number of customers who have registered for an online account and participation in paperless billing programs and electronic payment. In the past 5 years, bill payment at the utility s website appears to have plateaued, while e-payments made at customer banking websites has grown J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved. Reproduction Prohibited. 2
3 CUSTOMER IMPACT REPORT: PAPERLESS BILLING AND PAYMENT PROGRAMS Customer preferences for paying utility bills are higher for electronic channels. Mobile channels are beginning to emerge, but are not on the radar screen yet for most customers, although those who want mobile service will demand this functionality. Customers are more satisfied when using electronic billing and payment programs than when not using such programs. With the exception of a small proportion of customers who receive electronic bills but pay via a paper check (a segment that is being phased out), customers who use paperless billing are the most satisfied. Following are common best practices of high-performing utilities: Offer customers a menu of billing and payment options Typically don t charge customers who pay their bills electronically a convenience fee through a third party, and many of them even offer the ability for fee-free card payments Promote their billing and payment offerings well to their customers, relying on voice of the customer (VOC) information to help present the message The industry has been fairly successful on the bill-pay side of the equation, as current J.D. Power data shows that more than half of utility customers pay their bills electronically J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved. Reproduction Prohibited. 3
4 CUSTOMER IMPACT REPORT: PAPERLESS BILLING AND PAYMENT PROGRAMS Author L. Dennis Smith, Director, Energy Practice, J.D. Power Contributors Carl Lepper, Industry Analyst, Corporate Research, J.D. Power 2013 J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved. Reproduction Prohibited. 28
5 GLOBAL OFFICES AMERICAS Headquarters 2625 Townsgate Road Suite 100 Westlake Village, CA Phone +1 (805) Toll Free +1 (800) Fax +1 (805) Troy, Michigan 320 E. Big Beaver Road Suite 500 Troy, MI Phone +1 (248) Toll Free +1 (888) Fax +1 (248) Orange, California 770 The City Drive South Suite 1100 Orange, CA Phone +1 (714) Toll Free +1 (888) Fax +1 (714) Norwalk, Connecticut 200 Connecticut Avenue, Suite 5A Norwalk, CT Phone +1 (203) Fax +1 (203) Westminster, Colorado Westmoor Drive, Suite 325 Westminster, CO Phone +1 (303) Fax +1 (720) EUROPE München, Germany Oskar-von-Miller Ring München Phone Fax Chicago, Illinois One Prudential Plaza Chicago, IL Phone +1 (312) Washington, D.C G Street NW, Suite 200 Washington, D.C Phone +1 (202) Fax +1 (202) Toronto, Canada 130 King Street West Suite 1309 Toronto, Ontario M5X 1E5 Phone Fax São Paulo, Brazil J.D. Power do Brasil Ave. Brigadeiro Faria Lima andar Pinheiros, São Paulo - SP Brazil Phone Fax Mexico City, Mexico Prol. Paseo de la Reforma 1015 Edificio Punta Santa Fe Piso 17 C.P , México D.F Phone ASIA PACIFIC Tokyo, Japan Toranomon 45 MT Bldg. 8F Toranomon Minato-ku, Tokyo Japan Phone Fax Shanghai, China Suite 1601, Shanghai Kerry Centre 1515 Nanjing West Road JingAn District Shanghai China Phone Fax Beijing, China Suite 1601, 16/F Tower D Beijing CITC A6 Jianguomenwai Avenue Chaoyang District Beijing China Phone Fax Singapore 8 Shenton Way #44-02/03/04 Singapore Phone Fax Bangkok Unit7, 21st Fl., Interchange 21 Building 399 Sukhumvit Road, Klongtoey Nua Wattana, Bangkok Thailand Phone Fax jdpower.com 2013 J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved. Reproduction Prohibited.
6 J.D. Power 2625 Townsgate Road, Suite 100 Westlake Village, CA JDPOWER ( ) A Global Marketing Information Company jdpower.com Los Angeles New York Detroit Boulder Chicago Washington, D.C. Toronto Tokyo Singapore Shanghai Beijing Bangkok Munich Mexico City São Paulo 2013 J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved. Reproduction Prohibited.
Canadian 2016 Automotive Solutions Guide. A Global Marketing Information Company jdpower.com
Canadian 2016 Automotive Solutions Guide A Global Marketing Information Company jdpower.com TABLE OF CONTENTS Setting the Benchmark.... 1 Solutions... 2 Independent Benchmarking.... 2 Proprietary Research...
More informationJ.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases
J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases Sony Life Insurance Ranks Highest in Customer Satisfaction With both Life Support Insurance and
More informationJ.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance
J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance The Prudential Life Insurance Ranks Highest in Satisfaction with the Purchasing
More informationJ.D. Power Asia Pacific Reports: Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access
Reports: Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access eo HIKARI and @nifty Each Rank Highest in Customer Satisfaction with Broadband Internet Service Providers in Japan
More information# # # (Page 2 of 2) NOTE: Three charts follow.
Reports: SoftBank Telecom Leads Large Corporations in Japan in WAN Service Customer Satisfaction; Chubu Telecommunications Ranks Highest among Medium and Small Corporations TOKYO: 23 December 2008 SoftBank
More informationJ.D. Power Asia Pacific Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers
Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers AIU Insurance Company and Saison Automobile & Fire Insurance Rank Highest in Their Respective Segments in
More informationJ.D. Power Asia Pacific Reports: Improved Customer Satisfaction with Direct-Type Insurers Has Not Led to Increased Loyalty
Reports: Improved Customer Satisfaction with Direct-Type Insurers Has Not Led to Increased Loyalty AIU Insurance Company and Saison Automobile and Fire Insurance Rank Highest in Their Respective Segments
More informationOffice Space FOR LEASE. Humber Green Medical Centre Toronto. 100 Humber College Blvd. Toronto, Ontario M9V 5G4. For more information, please contact:
Humber Green Medical Centre Toronto Office Space FOR LEASE 100 Humber College Blvd. Toronto, Ontario M9V 5G4 For more information, please contact: Binswanger Hectare, Brokerage 1279 Matheson Boulevard
More informationOffice Space FOR LEASE. Derry & Tomken Business Centre. 979 & 989 Derry Road East, Mississauga. For more information, please contact:
Derry & Tomken Business Centre Office Space FOR LEASE 979 & 989 Derry Road East, Mississauga For more information, please contact: Binswanger Hectare, Brokerage 1279 Matheson Boulevard East Mississauga,
More informationFINAL REGULATIONS RELATING TO OPTIONS GRANTED UNDER EMPLOYEE STOCK PURCHASE PLANS
IRS Issues Final Regulations Relating to Employee Stock Purchase Plans and the Reporting Requirements for Employee Stock Purchase Plans and Incentive Stock Options February 17, 2010 EXECUTIVE SUMMARY In
More informationIntroduction to Lionbridge and Freeway
Introduction to Lionbridge and Freeway Lowes and its vendors Global Customer Lifecycle SM 1 In this document, you will find: Lionbridge Lionbridge ROARS Localisation around the world Introduction to the
More informationJune 22, 2016. Gerald S. Sachs, Of Counsel. 2016 Paul Hastings LLP. geraldsachs@paulhastings.com (202) 551-1975
Current trends and priorities of the Consumer Financial Protection Bureau (CFPB), including recent enforcement activity and its small dollar lending proposed regulation June 22, 2016 Gerald S. Sachs, Of
More informationFully invested in your future. Graduate Opportunities at LaSalle
Fully invested in your future Graduate Opportunities at LaSalle 2016 At LaSalle, we believe our people are our biggest asset. The continued development and career progression of our employees is of the
More informationGlobal Real Estate Outlook
Global Real Estate Outlook August 2014 The Hierarchy of Economic Performance, 2014-2015 China Indonesia India Poland South Korea Turkey Australia Mexico United Kingdom Sweden United States Canada South
More informationTM Customer Services
Customer Services TM TeraRecon: Customer Services Philosophy TeraRecon s Customer Service Group is committed to providing world class service to its customers across the globe. With over 3000 systems installed
More informationCustomer Service Documentation. Support and Escalation Contacts by Country
Support and Escalation Contacts by Country V 1.16 April 23 2015 Note: Information in this document is subject to change without notice. Oracle makes no warranty of any kind with regard to this material,
More informationOPTIONS GROUP. 2010/2011 Global Financial Market. Overview & Compensation Report
OPTIONS GROUP 2010/2011 Global Financial Market Overview & Compensation Report Global Financial Market Overview & Compensation Report 2010/2011 October 2010 METHODOLOGY This document is the culmination
More informationIndian E-Retail Congress 2013
The Retail Track The Omni Channel Retail Supply Chain Indian E-Retail Congress 2013 Subhendu Roy Principal Consumer Industries and Retail Practice 15 February, 2013 Disclaimer This document is exclusively
More information2016 SIDLEY PRELAW SCHOLARS PROGRAM
2016 SIDLEY PRELAW SCHOLARS PROGRAM The Sidley Prelaw Scholars Program is designed to increase diversity in law schools and the legal profession by helping diverse, high-performing college students with
More informationDERRY & TOMKEN BUSINESS CENTRE
DERRY & TOMKEN BUSINESS CENTRE Office Space FOR LEASE 989 DERRY ROAD EAST, MISSISSAUGA FOR MORE INFORMATION, PLEASE CONTACT: BINSWANGER HECTARE, BROKERAGE 1279 MATHESON BOULEVARD EAST MISSISSAUGA, ON L4W
More information1 SIS Global Reach and Capabilities
February 2015 1 SIS Global Reach and Capabilities Company Overview SIS International Research is a leading global Market Research & Market Intelligence firm providing comprehensive research services and
More informationJ.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines
J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines Mercedes-Benz Financial Ranks Highest in Dealer Satisfaction
More information90-400 APPENDIX B. STATE AGENCY ADDRESSES FOR INTERSTATE UIB CLAIMS
INTERSTATE UIB CLAIMS Alabama Multi- Unit (#01) Industrial Relations Bldg. Montgomery, AL 31604 Alaska Interstate Unit (#02) P.O. Box 3-7000 Juneau, AK 99801 Arizona Interstate Liable Office (#03) Department
More informationDuPont Freon REFRIGERANTS
DuPont Freon REFRIGERANTS Technical Information T-12 SI Thermodynamic Properties of DuPont Freon 12 (R-12) Refrigerant Thermodynamic Properties of DuPont Freon 12 (R12) SI Units Tables of the thermodynamic
More informationU.S. Metro Economies. Impact of Marketplace Fairness on Select Jurisdictions UPDATE. May 2013
U.S. Metro Economies Impact of Marketplace Fairness on Select Jurisdictions UPDATE May 2013 Prepared for: The National Association of Counties The National League of Cities The United States Conference
More informationCase Study Verafirm Certification KPIT Technologies Limited
Case Study Verafirm Certification KPIT Technologies Limited Contents Sr. No. I Background II Business Challenges III IV Road to Verafirm Certification Approach: Test of Design & Effectiveness V VI Results
More informationA Global Rating Agency >
A Global Rating Agency > Who We Are > Fitch Ratings is committed to providing the world s credit markets with reliable, timely and prospective credit opinions. Built on a foundation of organic growth and
More informationTax Group Client Alert
Tax Group Client Alert For Beijing Frankfurt Hong Kong London Los Angeles Munich New York São Paulo Singapore Tokyo Washington, DC IRS FINALIZES REGULATIONS ADDRESSING THE ISSUE PRICE OF DEBT ISSUED FOR
More informationINTRODUCTION TO CANBACK. May 2016 MANAGEMENT CONSULTING THROUGH SCIENCE. EIU CANBACK Boston, Massachusetts www.canback.com +1-617-399-1300
INTRODUCTION TO CANBACK May 2016 MANAGEMENT CONSULTING THROUGH SCIENCE EIU CANBACK Boston, Massachusetts www.canback.com +1-617-399-1300 EIU Canback is an elite management consulting firm anchored in science,
More informationList of Pre-Approved Organizations for Ford Foundation Law School Fellowships***
List of Pre-Approved Organizations for Ford Foundation Law School Fellowships*** ***NOTE: We are in the process of updating the list below with contact and location information for the organizations below.
More information1 Sub-prime retail credit is included in the study, but is not eligible for an award.
J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases Significantly; Lenders Strong Support Continues to Fuel Auto Industry s Sales Increases BMW Financial Services Ranks Highest in
More informationWhat s Inside: GET MORE INFO. The Global Email Deliverability Benchmark Report, 1H 2011
Research Study GET MORE INFO rpinfo@returnpath.net 1-866-362-4577 The Global Email Deliverability Benchmark Report, 1H 2011 Deliverability Failures Remain a Challenge for Commercial Email Senders With
More information2012 HAYS SALARY GUIDE SHARING OUR EXPERTISE. Salary and recruiting trends across Asia
2012 HAYS SALARY GUIDE SHARING OUR EXPERTISE Salary and recruiting trends across Asia SECTOR OVERVIEW CHINA Given the continued success of a variety of industries in China, and the overwhelming prosperity
More informationSTATE CONSUMER ASSISTANCE PROGRAMS UNDER PHS ACT SECTION 2793
STATE CONSUMER ASSISTANCE PROGRAMS UNDER PHS ACT SECTION 2793 Alabama (No program) Alaska (No program) Arizona (No program) Arkansas Arkansas Insurance Department Consumer Services Division 1200 West Third
More informationUS Department of Health and Human Services Exclusion Program. Thomas Sowinski Special Agent in Charge/ Reviewing Official
US Department of Health and Human Services Exclusion Program Thomas Sowinski Special Agent in Charge/ Reviewing Official Overview Authority to exclude individuals and entities from Federal Health Care
More informationKey Findings. (Page 1 of 3)
J.D. Power and Associates Reports: Overall Business Customer Satisfaction with Electric Utility Companies Declines, Despite Improved Communications to Businesses during Power Outages WESTLAKE VILLAGE,
More informationMemorandum. SEC Charges Former CEO With Using Corporate Funds for Personal Perks Without Disclosure to Investors. Introduction
Memorandum SEC Charges Former CEO With Using Corporate Funds for Personal Perks Without Disclosure to Investors April 9, 2015 Introduction On March 31, 2015, the Securities and Exchange Commission ( SEC
More informationJ.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings
J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings Customers Tolerate Rate Hikes When Notified in Advance and
More informationPut the Head-End Guru to Work for You
DECEMBER 2014 Put the Head-End Guru to Work for You As a video service provider, we know your ultimate goal in monitoring headend operations is to satisfy your customers by providing them with the best
More informationState-by-State Listing of Departments of Insurance Updated August 2005
BUREAUS State-by-State Listing of Departments of Insurance Updated August 2005 Alabama Dept. of Insurance P.O. Box 303351 201 Monroe St. #1700 Montgomery AL 36104 (334) 269-3550 http://www.aldoi.org E-mail:
More informationRenewable Energy, Clean Tech and Sustainability
Renewable Energy, Clean Tech and Sustainability New Leaders for New Challenges Russell Reynolds Associates The economics and politics of sustainability initiatives are driving demand for a new breed of
More informationFederal Reserve Proposes Changes to Regulation Z to Implement New Ability-to-Repay Requirement for Residential Mortgage Loans
Federal Reserve Proposes Changes to Regulation Z to Implement New Ability-to-Repay Requirement for Residential Mortgage Loans April 22, 2011 On April 20, 2011, the Federal Reserve released a proposed rule
More informationJan 2015 - Dec 2016 Training Schedule
Alabama Birmingham, AL Aug 31Sep 1 '15 Sep 23 '15 Aug 31Sep 3 '15 Sep 2122 '15 Sep 2324 '15 Arc Flash Electrical Safety NFPA 70E Sep 2325 '15 Dec 1415 '15 Dec 78 '15 Nov 1819 '15 Nov 1617 '15 Dec 910 '15
More informationT&E. Where Business Travelers Spend Money
T&E Where Business Travelers Spend Money Contents Introduction 3 Key Findings 4 Top Expensive Cities for Business Travel 5 International 5 U.S. 5 Top 10 Spend Categories 6 International 6 U.S. 7 Most Visited
More informationConnect the Leading Global Financial Centres by Ultra Low Latency Network
Connect the Leading Global Financial Centres by Ultra Low Latency Network China Telecom Global Ltd. 21 March 2013 Every millisecond counts Time is money & every millisecond counts! Network latency demands
More informationSEC Institutes Administrative Proceedings Against KPMG For Auditor Independence Violations
SEC Institutes Administrative Proceedings Against KPMG For Auditor Independence Violations February 11, 2014 On January 24, 2014, the Securities and Exchange Commission ( SEC ) issued an order instituting
More informationMulodo Vietnam launches C to C Marketplace App for Smartphone "ChoLon++ in Vietnam
PRESS RELEASE FOR IMMEDIATE RELEASE: February 14, 2014 Mulodo Vietnam Co., Ltd. Mulodo Vietnam launches C to C Marketplace App for Smartphone "ChoLon++ in Vietnam http://www.mulodo.co.jp/ Mulodo Vietnam
More informationTim Cowen Sidley Austin LLP. Legal issues, technology risks, and cloud computing.
Tim Cowen Sidley Austin LLP. Legal issues, technology risks, and cloud computing. Outline Current legal issues relating to Cloud Computing. Context: the increasingly global technology stack. Emerging risks
More informationRecord ID: 635098521063979422
Record ID: 635098521063979422 Question Text Response Status For which of the following positions you are self nominating? ICF Chair Contact Information (Filled in as Follows:) First Name: Last Name: Country:
More informationAccredited TOGAF 9 and ArchiMate 2 Training Course Calendar February 2016 onwards
Course Start Date Training Provider Training Course Name Type Course Location Duration Exam Status URL Contact Email Contact Telephone 2016-02-01 2016-02-01 EA Principals, Inc. TOGAF 9 Foundation and Certified
More informationRemote Desktop Connection
Technical Note Remote Desktop Connection MS2690A/MS2691A/MS2692A Signal Analyzer Technical Note - Remote Desktop Connection - Anritsu Corporation March 2009 (1.00) Slide 1 Displaying Anritsu Instrument
More informationTHE RIGHT INFORMATION TO THE RIGHT PEOPLE AT THE RIGHT TIME
ONYX DIGITAL VOICE COMMAND ONYX Digital Voice Command (DVC) is NOTIFIER's premier digital audio evacuation, paging, and firefighter's telephone system. THE RIGHT INFORMATION TO THE RIGHT PEOPLE AT THE
More informationJ.D. Power Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates
Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates Insurers Achieve Higher Satisfaction Scores When They Discuss Rate Increases with Customers Prior
More informationvoice Slash Voice Transmission Costs over IP and TDM Networks Compressed Voice System Vmux Product Family Innovative Access Solutions VS Compressed Voice over IP and TDM Networks In today s competitive
More informationArchitectural Hardware Consulting Services
Architectural Hardware Consulting Services Door hardware may only be a small percentage of the cost of the design and construction process, but it encompasses 90 percent of what s touched in a building
More informationAccredited TOGAF 9, ArchiMate 2 and IT4IT Training Course Calendar June 2016 onwards
Course Start Date Training Provider Training Course Name Type Course Location Duration Exam Status URL Contact Email Contact Telephone 2016-07-01 2016-07-01 Conexiam TOGAF 9 Training Course TOGAF 9 Combined
More informationLitigation & Corporate Compliance Survey
Litigation & Corporate Compliance Survey July 2013 www.alixpartners.com Disclaimer Important Information Regarding This Report This report was prepared by AlixPartners LLP ( AlixPartners ) for general
More informationGLOBAL RETAIL TRENDS IMPLICATIONS FOR COMMERCIAL REAL ESTATE
GLOBAL RETAIL TRENDS IMPLICATIONS FOR COMMERCIAL REAL ESTATE Q2 2013 GLOBAL ECONOMY 2013: Steady Relative to 2012 1.7% CANADA 1.6% U.S. 2.9% MEXICO 1.1% UK -0.5% FRANCE -1.8% SPAIN 0.5% GERMANY -2.0% ITALY
More informationIncreased Regulatory Focus on Cybersecurity Underscores Need for Public Companies to Review Cybersecurity-Related Disclosures
Increased Regulatory Focus on Cybersecurity Underscores Need for Public Companies to Review Cybersecurity-Related Disclosures March 11, 2014 I. RECENT FOCUS ON CYBERSECURITY As a result of recent highly-publicized
More informationThe Geography of Foreign Students in U.S. Higher Education: Origins and Destinations. Neil G. Ruiz, The Brookings Institution, February 11, 2015
The Geography of Foreign Students in U.S. Higher Education: Origins and Destinations Neil G. Ruiz, The Brookings Institution, February 11, 2015 The U.S. is the global hub for higher education, receiving
More informationCustomer Perspectives Series: Law Firm Herbert Smith Freehills Uses BrightTALK to Provide High-Value Client Training
Customer Perspectives Series: Law Firm Herbert Smith Freehills Uses BrightTALK to Provide High-Value Client Training Featured Company: A Frost & Sullivan Case Study frost.com HSF Customer Education and
More informationADVERTISER MEDIA KIT 2015
ADVERTISER MEDIA KIT WHO WE ARE Millennial Media is redefining digital advertising. With our leading mobile-first technology, we are focused on delivering pinpointed audiences, breakthrough creative, measured
More informationWorld City Millionaire Rankings. May 2013
World City Millionaire Rankings May 2013 WealthInsight Publication date: May, 2013 About WealthInsight The WealthInsight Intelligence Center Database is an unparalleled resource and the leading resource
More informationHow To Motivate and Retain Key Employees
How To Motivate and Retain Key Employees Consistent and Objective Results for Performance Reviews, Succession, and Compensation Management WHITEPAPER SuccessFactors Calibration How To Motivate and Retain
More informationRegional Strategies 82/90
Regional Strategies 82/90 Global Operations NTT Com Group has subsidiaries and offices in 85 cities in 30 countries/regions except Japan, which connect networks to more than 150 countries around the world.
More informationALTERNATIVE INVESTMENTS: OPPORTUNITIES IN ENERGY INVESTING
ALTERNATIVE INVESTMENTS: OPPORTUNITIES IN ENERGY INVESTING Webinar - June 12, 2014 Panelists Marietta Moshiashvili TIAA-CREF Frank Conley Freepoint Commodities Thomas Warren Sutherland David McIndoe Sutherland
More informationJuly 12, 2012. 1 See CFTC Fact Sheet available at:
SEC and CFTC Finalize Key Swap Product Definitions under Dodd-Frank, Triggering the Effectiveness or Phase- In of Many Dodd-Frank Derivatives Regulatory Provisions July 12, 2012 On July 6, 2012, and July
More informationAlways Beside You, Make All Customers Satisfied
Always Beside You, Make All Customers Satisfied Beijing Shenyang Xi an Qingdao Chengdu Wuhan Shanghai Guangzhou Xiamen Branch Offices Distribution Customer Service Center Distribution OMRON INDUSTRIAL
More informationSEC Announces Final Rules Implementing The Dodd- Frank Whistleblower Program
SEC Announces Final Rules Implementing The Dodd- Frank Whistleblower Program May 26, 2011 Yesterday, the SEC announced the long-awaited final rules implementing the sweeping whistleblower program included
More informationGlobal Talent Index Highlights
2012 Global Talent Index Highlights Talent is critical to Boston s economic future, and to the future of metropolitan regions around the world. Of all the factors driving economic growth, none is more
More informationThe World s Most Competitive Cities. A Global Investor s Perspective on True City Competitiveness
The World s Most Competitive Cities A Global Investor s Perspective on True City Competitiveness A report by Site Selection magazine in cooperation with IBM Global Business Services The World s Most Competitive
More informationMONDRAGON Global Services International Network
International Network Leading company in strategic consultancy on internationalisation. We are a company specialising in strategic and operational advice to SMEs embarking on internationalisation. We offer
More informationAlixPartners 2009 Manufacturing-Outsourcing Cost Index Overview & Highlights May 2009
AlixPartners 2009 Manufacturing-Outsourcing Cost Index Overview & Highlights May 2009 Agenda Introduction and Approach Key Findings Introduction and Approach If You Outsourced Significant Manufacturing
More informationCreating Bar Graphs and Pie Charts
8.4 Creating Bar Graphs and Pie Charts 8.4 OBJECTIVES 1. Use a table to create a bar graph 2. Read a pie chart 3. Use a table to create a pie chart As we have seen, it is frequently easier to read information
More informationFraud Management Solutions. Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar
Fraud Management Solutions Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar 02 Fraud Management Solutions CyberSource Decision Manager: The World
More informationTrade Credit Insurance. Global Trade
Trade Credit Insurance Global Trade Credit Solutions Contents ACE Trade Credit insurance: vital protection against non-payment 03 Who would benefit from ACE Trade Credit insurance? 04 Features of your
More informationLeading the Industry in. Maritime Crisis Management. Regulatory Compliance
Leading the Industry in Maritime Crisis Management Regulatory Compliance Vessel Services ABOUT US ECM was established in 1992 to provide OPA 90 services to the maritime industry. We have since grown to
More informationPreferred Hotel Group Facts at a Glance
Preferred Hotel Group Facts at a Glance EXECUTIVE OFFICES: 26 Corporate Plaza, Suite 150 Newport Beach, CA 92660 Phone: + 1 (949) 719 3300 Fax: +1 (949) 719 3301 HEADQUARTERS: 311 South Wacker Drive, Suite
More informationUSA PATRIOT Act Certification WELLS FARGO BANK, N.A. A Wells Fargo & Co. Company CERTIFICATION REGARDING CORRESPONDENT ACCOUNTS FOR FOREIGN BANKS
WELLS FARGO BANK, A Co. The information contained in this Certification is delivered pursuant to Sections 5318(j) and 5318(k) of Title 31 of the United States code, as added by sections 313 and 319(b)
More informationJ.D. Power and Associates Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity
Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity Ranks Highest in Wireless Network Quality Performance in Five Regions WESTLAKE VILLAGE, Calif.: 25 August
More informationP R E S S R E L E A S E
P R E S S R E L E A S E Contact: Robert McGrath 212.984.8267 robert.mcgrath@cbre.com Corey Mirman 212.984.6542 corey.mirman@cbre.com LONDON IS WORLD S MOST EXPENSIVE OFFICE MARKET FOR SECOND STRAIGHT YEAR
More informationCheck Point Targets the Small Business Market
smbt10028 T H E YANKEE G R O U P Small & Medium Business Technologies RESEARCH NOTE May 2003 by J. P. Gownder Check Point Targets the Small Business Market Product Background Check Point Software Technologies
More informationSolutions for tunneling and mining. Waterproofing. Expanding Horizons Underground. Expanding horizons underground
Solutions for tunneling and mining Waterproofing Expanding Horizons Underground Expanding horizons underground The Bonded Waterproofing Concept An innovative approach, the MASTERSEAL 345 waterproofing
More informationJ.D. Power Reports: Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009
w J.D. Power Reports: Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009 Satisfaction Improves for More than 80 Percent of Utilities for Second Consecutive Year WESTLAKE
More informationNational Bureau for Academic Accreditation And Education Quality Assurance LINGUISTICS # UNIVERSITY CITY STATE DEGREE MAJOR SPECIALTY RESTRICTION
1 UNIVERSITY OF MASSACHUSETTS - BOSTON ~ BOSTON MA M 1 ARIZONA STATE UNIVERSITY - TEMPE TEMPE AZ MD ~ M for Linguistics is for Residential Program ONLY. The online option is not ~ M in Linguistics is for
More informationWHITEPAPER Workforce Planning Pitfalls
WHITEPAPER Workforce Planning Pitfalls Six tips for delivering the workforce of the future for consistent business success Executing talent management activities before they re needed is an earmark of
More informationANTI FRAUD BUREAUS ALASKA ARKANSAS ARIZONA CALIFORNIA
ANTI FRAUD BUREAUS Anti-Fraud Bureaus are generally state operated agencies that have been organized to detect, investigate and deter insurance frauds of many types. Fraud bureaus and insurance company
More informationState Insurance Information
State Insurance Information Alabama 201 Monroe St. Suite 1700 Montgomery, AL 36104 334-269-3550 fax:334-241-4192 http://www.aldoi.org/ Alaska Dept. of Commerce, Division of Insurance. P.O. Box 110805 Juneau,
More informationJ.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication
w J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication MidAmerican Energy; Oklahoma Natural Gas; Southern California Gas Company; and Washington Gas Rank
More information2009-2010. Letter from the MBA Tour s Managing Director
2009-2010 Letter from the MBA Tour s Managing Director The MBA Tour is pleased to present our MBA recruiting tours for the 2009 and 2010 season. This year we have changed our regional tours for the needs
More informationAbout The McGraw-Hill Companies J.D. Power and Associates Media Relations Contacts:
J.D. Power and Associates Reports: Brookfield Homes, Innovations by Jayman and Sterling Homes Achieve Builder of Excellence Distinctions in the Calgary Single-Family Home Market WESTLAKE VILLAGE, Calif.:
More informationFraud in Your International Business
Fraud in Your International Business Presentation to International Trade Association Of Greater Chicago By Jeff Cramer, Chicago Office Head and Managing Director March 2012 Agenda Introduction Kroll Overview
More informationJ.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance
J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance Amica Mutual Ranks Highest in Homeowners Insurance Customer Satisfaction; GEICO Ranks Highest
More informationAppendix D. Petersens Guide Listings for PhD in Public Policy
Appendix D Petersens Guide Listings for PhD in Public Policy Brandeis University Waltham, MA Program in Social Justice and Social Policy Claremont Graduate University Claremont, CA Department of Economics
More informationrecovery: Projections of Jobs and Education Requirements Through 2020 June 2013
recovery: Projections of Jobs and Requirements Through June 2013 Projections of Jobs and Requirements Through This report projects education requirements linked to forecasted job growth by state and the
More informationTop 10 reasons to move to the cloud
Checklist: Top 10 reasons to move to the cloud WHITE PAPER Checklist: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved
More information1) REMOTE ACCESS TECHNICAL ASSISTANCE FROM APPLE (AS DESCRIBED BELOW UNDER THE HEADING Apple entity by Region/Country of Purchase )
Terms of Service Americas: REMOTE ACCESS TECHNICAL ASSISTANCE FROM APPLE (AS DESCRIBED BELOW UNDER THE HEADING Apple entity by Region/Country of Purchase ) IS PROVIDED ON THE FOLLOWING BASIS: 1. APPLE
More informationDHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk?
DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk? Introduction to panel discussion Houston, October 13 th What has happened since the last DHL conference?
More information2012 Event / Meeting Location JANUARY 2012 January 13-15 Grand Prix Long Course Austin, TX FINA Open Water Swimming World Grand Prix Rosario, ARG
Page 1 of 7 2012 Event / Meeting Location JANUARY 2012 January 13-15 Grand Prix Long Course Austin, TX January 22 FINA Open Water Swimming World Grand Prix Rosario, ARG #1 January 27 International Relations
More informationU.S. News Best Global Universities Rankings: An inside look at the latest results and methodology
U.S. News Best Global Universities Rankings: An inside look at the latest results and methodology Robert J. Morse, Chief Data Strategist U.S. News & World Report 6th International Conference on World-Class
More information