Superannuation Insurance Symposium (SIS) 2011 Program

Transcription

1 Superannuation Insurance Symposium (SIS) 2011 Program 8:30am Registration Open 9:00am 9:05am Symposium Opening Gerard Noonan, President AIST; Trustee Director & Chair, Media Super 9:05am 10:05am SESSION 1: The new landscape of Stronger Super and MySuper and what implications this will have for funds and insurers In this session, the panel will provide a status update on Stronger Super and MySuper, including a practical information session for Funds including what could or should Funds be doing now. In addition, the panel will consider the insurance implications of Account Consolidation and discuss what the right number of accounts is? How funds can find the owners of lost super and what the insurance implications of Account Consolidation are including the potential benefits and pitfalls. David Haynes, FAIST, Project Director, AIST Hans van Daatselaar, Manager, Strategy & Policy, Superpartners Stephanie Phillips, Head of Group Insurance, AIA Australia Limited Jenny Willcocks, Partner, Holding Redlich Peter Rowe, General Manager Business Operations, Vision Super Jocelyn Furlan, Chairperson, Superannuation Complaints Tribunal 10:05am 11:05am SESSION 2: Operational Claims: the new Frontier! It s at claim time that your members value their insurance cover so how well do you help them through the process? This session will elaborate on: Challenges of managing disability claims Role of rehabilitation Range of options available to support the member Claim stories from the frontier

2 Success factors that align the service members receive from the insurer, administrator and trustee office Speakers: Margaret Black, Rehabilitation Team Leader, OnePath Jennifer Faglioni, Claims Development Team, OnePath Dr Annamaria Kurtovic, Forensic Accountant, OnePath Katrina Hack, Claims Development Team Manager, OnePath Emlyn Pugh, National Claims Manager, OnePath Cathy Deehan, Education Training Consultant, AIST 11:05am 11:30am Morning Tea Proudly supported by our Bronze Industry Partner 11:30am 12:00noon SESSION 3: An update from APRA APRA has recently advised the industry is looking at setting standards for life insurance within super. Their new discussion paper has been distributed and has detailed the prudential standards for providing and maintaining life and disability insurance within a fund. New prudential standards of this nature will be a change for the industry in this already changing landscape. Hear directly from APRA about this project and how the industry and regulator may jointly work together to deliver benefits to members. Katrina Ellis, Senior Manager, Policy Development, APRA Les Jones, General Manager, Australian Income Protection 12:00pm 1:00pm SESSION 4: Product trends and pricing factors In this interactive session you will hear from three highly regarded industry professionals as they tackle the pressing questions we are all

3 seeking to be answered. You can expect to learn: What are the new products on the horizon? Are we just recycling where we ve been? What is important in product development and who is driving these innovations? What role does each stakeholder have in product development? Do we really need more products than we presently have? Does product differentiate your fund? What are the drivers influencing our present and future price environment? What are the basics of pricing insurance and the drivers of future change? What impact will creeping Automatic Acceptance Levels have on claims including the risk of anti selection? Is sustainability of price an issue? What effect will auto consolidation have? - What about successor benefits? What is the likelihood and pricing implications of multiple insurers? Where is competition taking insurers? This is an interactive session please bring along your questions to challenge our panel Robin Knight Head of Group Risk, Master Trust and Life Risk Actuarial teams, OnePath Francis Burgess Marketing Actuary, SCOR Global Life Australia Mario De Bono Principal, Consulting and Technical, IFS Insurance Broking Sean Williamson, Head of Customer Solutions, TAL 1:00pm 2:00pm Lunch Location: Brisbane Room 3 rd Floor

4 2:00pm 3:00pm SESSION 5: Understanding member behaviour for more effective engagement For most of the population superannuation is (to be blunt) boring, and they would rather think about something else. Therefore engaging them in a conversation, or even getting them to change their behaviour around superannuation can be extremely difficult. Changing people s behaviour is not easy at the best of times, changing their superannuation behaviour is even harder. This presentation will take us through what psychologist and advertiser, Adam Ferrier understands about behaviour change. Ferrier will share the behaviour change model developed by his agency, Naked Communications. The model articulates six clear steps required to change behaviour, and will be populated with colourful examples and language. Adam Ferrier, Founding Partner & Consumer Psychologist, Naked Communications Colin Tate, CEO and Group Publisher, Conexus Financial 3:00pm 3:30pm Afternoon Tea Proudly supported by our Bronze Industry Partner 3:30pm 4:30pm SESSION 6: Mergers and Group Insurance - let the challenge begin Where does insurance fare on the priority of funds in the preparation and consideration of a merger? What are the consequences of changing insurers? Do members sometimes fall through the cracks? What can we as an industry do to identify the "sleeper issues" in the case of a merger and do we really understand the unintended consequences? Our panel will explore this topical and timely issue. Laura Wright, General Manager, Operations, NGS Super Sean Costello, Senior Associate, Holding Redlich

5 Carol McKelson-Timmins, Deputy Chief Operating Officer, First State Super Robert Nunez, Managing Director, IFS Insurance Broking 4:30pm 4:45pm Symposium Close Fiona Reynolds, FAIST, Chief Executive Officer AIST 4:45pm 6:00pm Post Conference Networking Function Location: Brisbane Room 3 rd Floor Proudly supported by our Diamond Industry Partner