DATA CENTER SERVICES. Experience and Experts in Providing Secure, Reliable and Available Data Center Infrastructure

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1 Wholesale Colocation Managed Hosting Cloud Computing DATA CENTER SERVICES Experience and Experts in Providing Secure, Reliable and Available Data Center Infrastructure Pioneer & Leader of Data Center Services in Indonesia

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3 Table of Contents Telkomsigma Data Center Services The Why of Data Center Services The Why of Telkomsigma 1. Experience and Expertise 2. We are a Leader in Technology 3. We have Smart Data Center Operation and Management 4. We have Premium Data Center Infrastructure Serpong Data Center Sentul Data Center Surabaya Data Center Telkomsigma Data Center Services Telkomsigma Data Center Facts & Figures

4 Telkomsigma Data Center Services The Why of Data Center Services Do you feel increasingly dependent on IT to help drive business growth and stake your claim in a competitive market? You are not alone. Many other business leaders understand that IT has become a vital part of their business operations. They also realize that any IT system downtime, coupled with the lack of scalable IT infrastructure, can be disastrous to their business. It s no wonder they always look for the most cost efficient solution to provide them with access to a secure and reliable data center and high connection availability for IT operations. Expanding their in-house data center is oftentimes not an option for you as doing so can put a strain on your resources and divert your focus from what matters most: the core business. Finding the right data center provider is the best option to ensure both Business Continuity and IT infrastructure Scalability. Business Continuity Imagine how frustrated people in the banking and financial services are when their transactions can t be processed online. While an inability to receive s may be a mere hindrance, any compromise of critical data can paralyze your operations and ruin your hard-won reputation. We understand that ensuring business continuity is critical to sustaining your businesses. Big Data and Scalability Business leaders are faced with an influx of data, which moves faster than ever before. They also find themselves under mounting pressure to manage all business-critical data while winning the heart of their customers, as well as outpacing their competitors. If you are in such position, you need a scalable IT infrastructure solution. Benefits of using Telkomsigma s Data Center Services Minimum Capex In-house data centers require a huge capital expenditure, while outsourcing enables you to pay based on resource utilization Improved Focus on Core Business You can focus on developing your core business while a reliable data center provider takes care of your IT system(s) and infrastructure Scalability In-house data centers oftentimes are unable to meet your data growth requirements, while a data center provider offers services on demand architecture tailored to suit your business needs Expertise An experienced data center provider has professional teams dedicated for system, network and database monitoring 24/7, including the creation of detailed reports and infrastructure maintenance 4

5 The Why of Telkomsigma Finding the right data center provider can be challenging. Some newcomers with an unproven track record may damage your attempts to ensure your Business Continuity and have scalable IT infrastructure. Telkomsigma is proud to have these differentiating qualities that our clients can rely on: 1. Experience and Expertise Our experience and expertise in data center services are established in our long history in the IT industry, stretching back to Pioneering data center services in Indonesia since 1998, we have won the trust of over 130 enterprise clients, half of which come from industries with strict regulations, such as the banking and financial services sector. With the full support of Telkom Indonesia, we have crafted the following track record: Supported over 15 full IT Operations Management Assisted in over 600 disaster recovery drills and 15 disaster activations Managed LINK ATM Switching of the Association of Indonesia s State-owned Banks since 2009, enabling banks customers to commit over 150 million transactions through LINK in 2013 alone Telkomsigma is trusted by over 70 clients from the highly regulated Banking & Financial Industry. Two Reasons to Trust Telkomsigma 1. Trusted by various industry Telkomsigma is trusted by over 130 clients from the various industries including highly regulated banking & financial industry. 2. Data Center is the core of our business Have peace of mind as we treat clients data, devices and peripherals as equally important as ours; because your data, devices and peripherals, including ours are housed in the very same data center. 5

6 Telkomsigma: Data Center Services Telkomsigma s Data Center Milestones 1997 Establishment of Telkomsigma Data Center Services, pioneering outsourcing service in Indonesia 2000 Provide Disaster Recovery Services for multiindustry clients. Establishment of Serpong Data Center 2001 The first launch of ASP solution for Core Banking System 2008 Establishment of Surabaya Data Center 2009 Started managing LINK ATM Switching of Himbara (Himpunan Bank-bank Milik Negara) 2011 Launch of Cloud Computing Infrastructure as a Service (IaaS) 2012 Establishment of Sentul Data Center 2013 Offering Telkomsigma Triple Resiliency (Active/Active Data Center Infratsructure) ISO : 2005 Information Security Management System ISO ISO : 2005 : 2008 Telkomsigma s Data Center Information Security Standards & Certifications International Scope Uptime Institute Tier III Design ISO 27001: 2005 Information Security Management System Quality Management Management System System ISO 9001 : 2008 Quality Uptime Management Institute Tier System III Certification Green Uptime Certification, Institute Gold Tier III Certification Rating (No.003/PP/EB/IV-2013) by GBC Green Certification, Gold Rating (No.003/PP/EB/IV-2013) TVRA by GBCAudit National Scope Central Bank Compliance (PBI No.9/15/PBI/2007) Green Certification, Gold Rating (No.003/PP/EB/IV-2013) by GBC ISO 9001 : 2008 TVRA Central Audit Bank Quality Management System Compliance (PBI No.9/15/PBI/2007) Central Bank Compliance BS OHSAS 18001:2007 (PBI No.9/15/PBI/2007) Occupational Health and Safety SNI Management System SNI TVRA Audit SNI Standard for Earthquake Resistance Building Structure Design 6

7 2. We are a Leader in Technology Many business leaders in the banking, financial services and capital market sectors require data center solutions that help them remain resilient in the face of a disaster. In cooperation with Telkom Indonesia, we are the only data center provider that offers you Triple Resiliency services: Active/Active Data Center You can opt to implement a dual data center design running in real time replication mode for continuous availability that converges high availability and disaster recovery practices Out of Region Disaster Recovery Service Clients can send data electronically via asynchronous transfer to an out-of-region site, in which there is a dedicated network and infrastructure to assume mission critical processing in the event of a regional outage Two Reasons to Trust Telkomsigma s Triple Resiliency 1. When mission critical operations are your highest priority 2. When you need high availability for your business Telkomsigma Triple Resiliency with Active/Active DC Mode Client Active/Active Data Service REGION 1 Sentul 1 st Production DC Synchronous Path for Continuous Availability Jakarta 2 nd Production DC REGION 2 Asynchronous Path for Server Image and Data Replication Surabaya 3 rd Disaster Recovery DC Out-of-Region Disaster Recovery 7

8 Telkomsigma: Data Center Services 3. We have Smart Data Center Operation and Management Our Data Center Operation and Management applies international standards and best practices to ensure the security, reliability and availability of your data. ITIL v3 standard The ITIL v3 (Information Technology Infrastructure Library) standard brings the following benefits: 1. More successful data center operation 2. Fewer disruptions 3. Smooth IT operations for you ISO Information Security Certified with ISO for Information Security Management, we treat your critical data with the utmost care by use of the following measures: 1. 3 Security Checkpoints: Main Gate, Building, Data Center Area 2. IP Based CCTV Camera with up to 3-month recordings 3. PIN, Proximity Card and Biometric Access Control 4. Around the clock Security Guards (24x7x365) 5. Man-Trap Concept 6. IT equipment hardening and Security Information and Event Management (SIEM) Redundant Power Systems Ensuring reliable and available operations, we assure you with no downtime during any maintenance. To support this commitment, our electrical and power are designed with the following systems to prevent failure: 1. PLN power supply fully backed by UPS 2. PDU & UPS redundancy N+1 and 2N with a battery backup time of 20 minutes at the minimum 3. Full backup generator with redundancy N+1, which will be activated within 10 seconds after power from PLN is cut off 4. Diesel fuel tank capable of powering the center for 2 operational days (restocked daily or monthly) Safe Infrastructure Environment Your server and devices, including vita data, are housed in our data center, complete with safe, reliable infrastructure environment. Our data center facilities are protected with the following high-end systems to protect them from fire: 1. Smoke Detection and Alarm (VESDA / HSSD) 2. Automatic Gas Fire Suppression System (NOVEC 1230) with Smoke and Heat Detector 3. Portable Fire Extinguisher 8

9 Carrier Neutral with International Access Environment Cooling System (CRAC) To maintain a proper environment for your machines and devices, we have implemented a hot cold cabinet arrangement. In addition, we have also equipped our data center facilities with cooling Tower (N+1), precision air conditioning system (N+1) to maintain a controlled room temperature of C and humidity of 40-60% RH. Available Global Connectivity As part of Telkom Indonesia, our data centers are supported with robust network coverage and connectivity to reach both local and global destinations. Connected with 10 G super-on-net ring backbone capacity, our data centers provide you with the following added value services: 1. Communication link from a customer s site to the data center 2. Network device installment and configuration 3. Network activity monitoring 24x7 (WAN, LAN) 4. Network troubleshooting and escalation to the next level of vendor support 5. Network device maintenance 6. Performance report We are open to all telecommunication service providers. National and international network providers that are currently available in our data centers include: Telkom Indonesia Metrasat Lintasarta ICON+ XL Indosat Indonet Biznet NAP Info Link Net Telkom Internet Gateway MPLS Backbone Sentul Secure Global Connectivity As Telkom Indonesia initiates its international expansion strategy, Telkomsigma s Data Centers will be connected to countries where Telkom Indonesia exist, i.e. Singapore, Malaysia, Hong Kong, US, Timor Leste, and Australia. n x10 Gbps Link to DWDM Backbone Serpong Other Service Provider Super On-Net n x10 Gbps Ring (protected DWDM) Surabaya Supported by Telkom Indonesia, Telkomsigma s data centers are connected with countries in which Telkom Indonesia operates. 4. We have Premium Data Center Infrastructure We currently operate 3 data centers using international standards and systems to ensure security, reliability and availability of your critical data and IT systems. To meet the growing demand for data center services, we are committed to building other data centers at Batam in Riau Islands, Bekasi in West Java and Balikpapan in East Kalimantan. 9

10 Serpong Data Center Telkomsigma Data Center Serpong is a premium data center that prioritizes security and accessibility. Located 40 meters above sea level in flood free area in Tangerang s Serpong area, the Serpong Data Center is equipped with international standard security devices and systems to ensure its safety from any possible disruptions. Showing how much we rely on security, our Data Center Serpong is built in a secure and low risk area, which is also in close proximity with police and fire stations. Our Serpong Data Center is easily accessible from Jakarta via two toll roads, i.e. the Jakarta Outer Ring Road and the Jakarta Merak, and by public transportation, such as bus or train. We re not only close to Soekarno-Hatta International Airport, which is reachable in 60 minutes, but lodging facilities and other amenities are also located within the surrounding area. Telkomsigma Data Center Serpong is a premium data center infrastructure with an area of 22,000 sqm, that prioritizes security and accessibility. 10

11 Facility Information A premium grade A class building Data Center space of 5,000 sqm in a 7-floor building Certified Information Security : ISO Certified Operation Management : ISO 9001 Certified BS OHSAS 18001:2007 Multiple security zones and checkpoints Fully redundant UPS and generator Dedicated or shared working room Carrier neutral Computer Room Information Slab to slab ceiling, height: 4 m Calcium raised floor, height: 50 cm Floor strength: 700 kg/sqm Heavy duty elevators up to 3 tons Staging area available Separate cable tray for data network (overhead) and power (below raised floor) Hot/cold cabinet arrangement Water leakage detecton Environment Monitoring System High End NOVEC 1230 Gaseous Fire Suppression 11

12 Sentul Data Center Our data center facility is securely located 200 meters above sea level in the quiet suburban area of Sentul in West Java s Bogor. Located in a floodfree area and secure low risk environment, our data center facility has the capability to operate as an active/active data center for supporting high availability and disaster recovery practices. The data center is also located near police and fire stations for security purposes. Accessible via Jagorawi toll road, Telkomsigma Data Center Sentul can be reached in 60 minutes from Jakarta. The data center is also surrounded by hotels, restaurants and a host of other amenities to ensure the comfort of your staff. Located in a floodfree area and secure low risk environment, our data center facility has the capability to operate as an active/active data center 12

13 Facility Information Premium dedicated data center 4 floors with total area of 8,000 sqm Data Center space of 4,000 sqm Available working Area of 2,000sqm Certified Uptime Institute Tier III Design Certified Information Security: ISO Certified Operation Management: ISO 9001 Multiple security zones and checkpoints Fully redundant UPS and generator Carrier neutral connectivity Computer Room Information Slab to slab ceiling height: 4 m Calcium raised floor height: 60 cm Floor strength: 1250 kg/sqm Heavy duty elevator up to 3 ton Staging area on each floor Separate cable tray for data-network (overhead) and power (below raised floor) Hot/cold cabinet arrangement Water leakage detection Environment Monitoring System High End NOVEC 1230 Gaseous fire suppression 13

14 Surabaya Data Center Commencing operations in July 2008, Telkomsigma Data Center Surabaya is a dedicated data center that is connected with our data centers in Serpong and Sentul and can serve as a backup location for your Data Recovery Site. Telkomsigma Data Center Surabaya is also aimed at catering to the needs of companies in eastern Indonesia. Like our other data center facilities, Telkomsigma Data Center Surabaya is also built with security and accessibility in mind. This facility has also been certified ISO Information Security Management and is located near police and fire stations. Our Data Center Surabaya is also easily accessible via the toll road from Surabaya and Juanda International Airport. In addition, it is also surrounded by accommodations, lodgings and other amenities for your comfort. a dedicated data center that is connected with our data centers in Serpong and Sentul and can serve as a backup location for your Data Recovery Site. 14

15 Facility Information A premium dedicated data center facility 4 floors with total area of 6,500 sqm Data Center space of 3,500 sqm Available working and meeting room Certified Information Security: ISO Certified Operation Management: ISO 9001 Multiple security zones and checkpoints Fully redundant UPS and generator Carrier neutral connectivity Computer Room Information Slab to slab ceiling height: 4 m Calcium raised floor height: 60 cm Floor strength: 1000 kg/sqm Heavy duty elevators up to 3 ton Available staging area Separate cable tray for data network (overhead) and power (below raised floor) Hot/cold cabinet arrangement Water leakage detection Environment Monitoring System High End NOVEC 1230 Gaseous fire suppression 15

16 Telkomsigma Data Center Services Wholesale Specifically designed for ICT companies, Telkomsigma Wholesale offers leased data center real estate with flexible and scalable infrastructure. Freeing them from the need to build a costly data center facility, our Wholesale option enables them to have end-to-end infrastructure that delivers value-added services for their clients. Benefits Attractive Offering Price for a large area leasing Marketing partnership with Telkomsigma, including holding joint marketing events Colocation Telkomsigma Colocation offers companies the chance to house their servers and devices in our secured data center space. Under a colocation service, companies can ensure their business continuity, scalability and network availabilty. Clients can utilize our ready to use data center space for a Production or Disaster Recovery site, all while maintaining full control of their physical server, devices, operating systems and applications. Benefits Data center facility with enterprise-class connectivity and technological innovation at minimal cost Clients still maintain full control of their physical server, devices, operating systems and applications Highly secured data center space equipped with supporting power, network, cooling, security and fire suppression systems. Heightened security is available by using a dedicated caged area. Managed Hosting Telkomsigma Managed Hosting offers you the abiliy to obtain an operational data center facility equipped with servers and devices for your company s main production or disaster recovery requirements. Ensuring an efficient and scalable way to maintain business continuity, Telkomsigma Managed Hosting minimizes the resources needed to manage your daily IT operations. We provide you with 2 service options: a partially managed hosting solution, and a fully managed hosting solution. Benefits Data center space with enterprise class online connectivity and technological innovation Professional team tasked to maintain and manage your server and applications, enabling you to focus more on your core business 16

17 Highly secured data center space equipped with supporting power, network, cooling, security and fire suppression systems. Heightened security is available by using a dedicated caged area. Cloud Computing Telkomsigma Cloud Computing enables you to access via the Internet a cloudbased virtual data center or server housed in our secure data center. You can use Cloud Computing for disaster recovery backup purposes or application testing platform. Scaling on demand, our Cloud Computing is suitable for your company s rapidly fluctuating business needs. Benefits Pay as you grow on a per month basis for resources used Quick time to set up and use No investment in hardware, No Capex Telkomsigma Data Center Services Scope Data Center Services - Enterprise IT infrastructure solutions with highest availability Wholesale Colocation Managed Hosting Cloud Computing Wholesale Space Capacity Data Center Infrastructure and supporting components DC Environment Monitoring Retail Space Capacity Data Center Infrastructure and supporting components DC Environment Monitoring Data Center Infrastructure and supporting components Data Center Retail Space DC Machines & Devices Management of your daily IT Operations DC Environment Monitoring IaaS (Infrastructure as a Service) Virtual Machine Virtual Data Center Private Cloud VPS Backup Communication Link + Value Added Services We can provide more than just space. We can support your complete business needs. Hardware Applications Managed Services VPN IP Metro-e ISDN Internet Rack Server Disk Storage Tape Storage Network Development Core Finance Sharia Banking Securities & Trading Treasury & Investment ERP = End-to-End Data Center Solutions IT Operation Management Disaster Recovery Support Backup / Restore Remote Hands Smart Hands H/W Monitoring Batch Processing Tape Safe Management 17

18 Telkomsigma Data Center Facts & Figures 100+ DC related services customers 24 x 7 Customer Support 120+ DC related experts 700+ Network devices monitored 500+ Audited by regulator and auditor 70+ Customers from the Banking & Financial Industry 100,000 m 2 Data center space readiness by Interconnecting data centers >600 DR (Disaster Recovery) Drills Events 10+ Local & International Network Providers 30+ Mission critical systems operated & managed 15+ Disaster events successfully handled Our track records, milestones and clients trust from the banking & financial industry demonstrate our experience & expertise in ensuring security, reliability and availability. 18

19 Strong IT Background & Experience Data Center Experience Established in 1987, became part of Telkom Indonesia in 2010 Telkom Indonesia s full support in network and IT infrastructure Best practices, internationally certified and standards for IT Process Management Pioneering Data Center Service in Indonesia Assisted over 600 disaster recovery drills and 15 disaster recovery activations Own and operate 3 Data Centers in Serpong, Sentul and Surabaya Trusted by Clients Data Center Future Development Over 130 enterprise clients from multi industries for Data Center Services Over 15 clients for full IT Operation Management IT Operation Management of HIMBARA (The Association of Indonesia State- Owned Banks) ATM Switching System with over 150 million transactions in 2013 Largest total data center infrastructure space in Indonesia with over 36,500 sqm in 2013 Planning to launch data centers in Balikpapan, Batam and Bekasi Grand target to provide 100,000 sqm data center space in 2015, supported by Telkom Indonesia, with the aim to become the outright market leader in the data center industry 19

20 Make The Move Contact Us Copyright 2014 PT Sigma Cipta Caraka (Telkomsigma) Menara Dea, 8th Floor Kawasan Mega Kuningan Jl. Mega Kuningan Barat IX Kav E.4.3. No.1 Jakarta 12950, Indonesia The information contained herein is subject to change without notice. Created May 2014

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22 Menara Dea, 8th Floor Kawasan Mega Kuningan Jl. Mega Kuningan Barat IX Kav E.4.3. No.1 Jakarta 12950, Indonesia

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