Gartner Data Center & IT Operations Summit 2011

Transcription

1 #GartnerDC Gartner Data Center & IT Operations Summit November 2011 Park Plaza Westminster Bridge, London, UK europe.gartner.com/datacenter A Fabric of Clouds Built on Virtualization: Prepare Now For Your Future Data Center HOT TOPICS Linking Business and IT Strategies Running a 24x7 Operation Effectively Virtualization Management Best Practices Consolidation Trends, Directions and Technologies Business Continuity/Disaster Recovery Five Year Scenario How Best to Reduce Costs in the Data Center Building Private Clouds Cloud Computing and its Impact on the Data Center Mobile Enterprise Strategy Early-bird savings Register by 30 September 2011 and save 300

2 Introduction Table of contents 2 Event Introduction 3 Key Benefi ts and New for Gartner Research Meet the Analysts 5 Keynote Sessions and Case Study Sessions 6 Agenda at a Glance 7 11 Tracks 1 5: Sessions 12 Pre-Summit Tutorials and Gartner Analyst/User Roundtables 13 Maximize Your Summit Experience 14 Solution Showcase 15 How to Register Who should attend The Summit is aimed at senior IT professionals with responsibility for, or within, their organization s data center and infrastructure and operations. The core of the audience will have roles equivalent to Head/VP/Manager/ Director/Leader/Planner of: IT Infrastructure IT Operations The Data Center Storage IT Architecture Asset Management Facilities Business Continuity Disaster Recovery Networking A Fabric of Clouds Built on Virtualization: Prepare Now For Your Future Data Center Data center professionals are increasingly challenged by the hype associated with emerging technologies such as Cloud computing, fabric computing and virtualization. These technologies however, can have a disruptive and revolutionary impact on the data center. Furthermore, as change becomes the norm in the business environment, with unabated pressure to lower cost as well, data center professionals will have to understand how to harness the power of these volatile technologies and concepts to deliver real business value. The Gartner Data Center & IT Operations Summit will help you understand the potential of these disruptive technologies, their future and how to plan for your business success. This Summit will help you assess both tactical and strategic impacts in terms of organizational structures, architecting for Ha/dr, sustainability agendas, process transformation, technology implementation and the influences of security and licensing on technology choice. Virtualization, Cost Optimization, Cloud Computing, Business Continuity/Disaster Recovery, Business Value of IT Andrew Butler VP Distinguished Analyst Gartner Milind Govekar Gartner Karthik Cariappa Senior Program Manager Gartner Events 2 Register today at europe.gartner.com/datacenter or call

3 Event Overview Gartner predicts: 50% of all server workloads will be virtualized by Key Benefits Make wise investments Guidance on key Gartner deliverables such as Magic Quadrants, Market Clocks and Hype Cycles to validate the right technologies and vendors to meet your needs. support the business The Gartner agenda doesn t just give guidance on what your team is doing; it will reveal what approaches will catch the eyes of your leaders and will ensure you can answer their key initiatives. Best practices not just best guesses Based on thousands of client interactions the analysts help you to benchmark your practices against the common practices and market leading examples. Organize for success Success is about more than product selection. Build the expertise and lead the team you need to deliver on your objectives. Look beyond the day-to-day The future of the data center will be driven by disruptive technologies and innovations which challenge the status quo. New vendor partnerships, relationship breakdowns and acquisitions will affect procurement strategy and vendor relationships. Learn from the experts for the best view of your road ahead. Your most vital resource is you Develop your expertise, contacts and awareness to ensure you retain your cutting edge and have the information that will guarantee you are always an asset to your organization. new for 2011! Additional Fifth Track Preparing for Cloud For many data centers, it is time to start designing their fi rst cloud. A large majority have already decided to build an internal or hybrid cloud using public alternatives and have selected a HIaaS (Hardware Infrastructure as a Service) platform rather than a PaaS or SaaS. However, many questions remain on the table. Building an internal cloud is a challenge that requires the effort and coordination of many departments. Mistakes occurring now could signifi cantly delay IT transformation. This conference track addresses many of these questions; helping organizations to focus on their priorities without getting overwhelmed by options or marketing hype. ITScore Workshop: ITScore: I&O Maturity Model Our market data indicates most I&O leaders critically need to enhance I&O effi ciency, productivity and business value. For the past fi ve years, Gartner has helped hundreds of clients use our I&O maturity model to create roadmaps for systematic I&O improvement. We describe our approach and offer best practices in its use. Key Issues: What is the Gartner IT Score for I&O maturity model? How mature is I&O today? How do you utilize the ITScore for I&O a roadmap for continual and systematic improvement? Virtual Track: The Data Center in the Clouds Cloud computing both private and public has become the latest in a series of hot industry terms and as such, is used in many contradictory ways. Underneath the fog, there are very real trends such as service orientation, global class architecture, Web platforms, massively scalable processing, virtualization and the Internet itself that are converging to fuel this phenomenon. Sessions in this virtual track examine the impacts felt in the data center and how it will need to evolve to deal with the changes, both real and those resulting from the hype. Virtual Track: Cost Optimization driving down the cost of it The pressure on I&O leaders to enhance I&O effi ciency, productivity and business value is relentless. Sessions in this virtual track will concentrate on trends and initiatives that enable organizations to save cost and achieve more with a focus on the myths as well as the truth behind cost effi ciency strategies. Virtual Track: Business Continuity and Disaster Recovery the Quest for Optimum Business continuity The seemingly growing litany of disasters be they ash cloud, earthquake, tornado or fl ood, coupled with the ever present spectre of terrorism, keep reminding us that closing our eyes and clicking our heels three times is not going to maintain the state of data center nirvana. These events have tested the mettle of the best of BCM programs from workforce continuity to supply chain to IT operations. The sessions in this virtual track will focus on a range of subjects that help organize plan, implement and improve your BCM program. Register by 30 September 2011 and save 300 3

4 Gartner Research Worldwide expertise at your fingertips your questions on Data Center & IT Operations answered Meet the Gartner Analysts Gartner analysts draw constantly from the real-life challenges and solutions experienced by more than 45,000 clients worldwide. The value of this resource, combined with our deep analysis of technology and service vendors, is unrivalled. Stewart Buchanan Andrew Butler VP Distinguished Analyst Will Cappelli David Cappuccio Focus Area: Economics and Procurement of Enterprise Software; Information Storage, Hardware and Related Services Focus Area: Data Center Modernization and Consolidation; Virtualization Focus Area: Automation, Event Correlation and Fault Analysis; Management System Architectures; Real-Time Infrastructure Issues Focus Area: Data Center Design; Construction and Cost Models; Data Center Futures, Servers, Power and Cooling; Green IT; Virtualization; Data Center Consolidation Strategies Sheila Childs Carl Claunch VP Distinguished Analyst Philip Dawson Donald Feinberg VP Distinguished Analyst Focus Area: Storage Strategies and Technologies; Information Life Cycle Management; Archiving; Data Protection Focus Area: Grid Computing: Markets and Technologies Plus Cluster Computing; Technology Trends in the Server Space Including Tracking Such Shifts as Multicore and Heterogeneous Systems Focus Area: Virtualization and Server Selection Focus Area: Database Management Systems; Data Warehousing Infrastructure Valdis Filks Research Director Milind Govekar Cameron Haight Ian Head Research Director Focus Area: Storage Technologies and Strategies Focus Area: Cloud Computing Management; Workload Automation; Application Management; Performance and Capacity Management; IT Financial Management Technology; IT Service Management Focus Area: Management of Server Virtualization and Emerging Cloud Computing Environments; Operational Best Practices (such as DevOps), Evaluation of Emerging Standards and Technology Providers Focus Area: Service Management and Service Improvement, Specifically Using the ITIL Framework Trent Henry Kyle Hilgendorf Principal Research Analyst Richard Jones Managing VP Rakesh Kumar Focus Area: Data Protection; Compliance and Control Standards; Content Security; Cryptography Focus Area: Cloud Computing; Virtualization and Data Center Technologies Focus Area: Cloud Computing; Virtualization and Data Center Technologies Focus Area: Enterprise Infrastructure and Operations Strategies Mark A. Margevicius John Morency Allesandro Perilli Research Director Jay Pultz VP Distinguished Analyst Focus Area: End-User Computing: Desktop Virtualization, Hosted Virtual Desktops, PC Hardware, and Server- Based Computing Focus Area: Management of Disaster Recovery; IT Resiliency Focus Area: Cloud Computing; Virtualization and Data Center Technologies Focus Area: Data Center Design; Networking; Infrastructure Management; Cost Optimization Neil Rickard Focus Area: LAN and WAN Technologies; Equipment and Vendors; Ethernet and Wireless LANs; IP VPNs MPLS and Application-Fluent Networking; Voice Data Convergence and Network Sourcing Tom Scholtz VP Distinguished Analyst Focus Area: Security Management Strategies, Technologies, and Trends; Information Security Policy Design; Security Organizational Dynamics; Security Management Processes Gartner predicts: By 2013, 30% of the global 2000 data centers will be, in part or whole, fabric enabled. 4 Register today at europe.gartner.com/datacenter or call

5 Keynote Sessions Guest Keynote: Cloud Control: Making Practical Decisions for Your Business Case Studies in Practical Cloud Provision What are the trends, drivers and market indicators of the way in which we work is changing and how technology affects how we interact in a working environment. How can we as data centre managers and IT operations understand these changes and adapt our working environments to account for them. Social technology: trends, ways technology is affecting work, play and behavior What leading organizations are doing in cloud provision, for example: UK Government, Microsoft, CISCO, IBM and Fujistsu Difference between private and public clouds Transitions from private to public cloud How do people make the decision to move from private to public? Tiffany St James Expert on Social Media, Technology & Digital Strategies Closing Keynote: Navigating The Exponential Future How to Think Long- Term in Times of Turbulent Change We live in an age where technology increasingly behaves like magic, where globalization wreaks havoc on old structures and ideas and where all our assumptions about how the world works and where it s heading are continually challenged, even crushed. This is the world in which leaders are expected to make long-term bets on strategies, technology shifts and future customer behavior. To call it a challenge is an understatement. End-User case study sessions Hear real hands-on this is how we made it happen insight, from international organizations whose senior executives are working on the best and most successful data center and infrastructure and operations initiatives in Europe. The latest case study information will be added to the agenda as it is confi rmed at europe.gartner.com/datacenter Emirates NBD Data Center Consolidation Sajid Lokhandwala Vice President, IT Infrastructure and Operations, Group Information Technology, Emirates NBD Data Center Optimization Paul Higgins EMEA Data Centre Leader, GE GIS Magnus Lindkvist, Trend Spotter Extraordinaire Gartner Keynote: Top 10 Trends and How They Will Impact Data Centers and IT Strategic Planners have long realized that effi cient planning must be accomplished by looking from the outside in. There are internal trends, market trends and societal trends rapidly converging, and many of these will have dramatic effects on data centers and infrastructure and operations planning. Will virtualization and big data continue to be the key focal areas of IT, or will new mobile platforms, tablets and context aware applications take front stage? And what will be the impact of social networks and the growing voice of the collective on new employees, and how will that impact IT? How will cloud computing, fabric based systems and the relentless drive for density and power effi ciency effect data centers? This presentation will highlight these and other crucial trends to watch over the next fi ve years. What societal pressures will have the greatest impact on data centers? What key technologies will have the greatest impact? What issues will surface and have the greatest impact that are driven by these outside trends? David Cappuccio, Gartner F S B Building a Tier-IV (Mission-Critical) Data Center A Perspective From an Insider Lee Smith Consultant, Standard Bank SAN Optimization Mike Royle Enterprise Computing Director, Unilever ITIL in the Data Center: Rolling Out IT Processes in the Facilities World Maxim Samo Regional Data Center Manager, Executive Director, UBS Gartner Keynote: An I&O Perspective on MegaVendors: A Decade of Adjacency Plays, Partnerships and Divorces Beckons Market consolidation continues. New alliances have formed, old pacts are shattered, and existing providers have jumped into new categories. What s more, many of the tacit rules under which these providers once operated have been discarded. The implications are signifi cant. Here s a critical overview of the seismic changes that have occurred in the market, designed to help you fi ne-tune your vendor strategy so that you can mitigate risk and maximize value. Carl Claunch, Gartner F S B Register by 30 September 2011 and save 300 5

6 Agenda at a Glance Sunday 27 November :00 19:30 Registration day 1 Monday 28 November :30 20:00 Registration, Information and Refreshments 08:00 08:45 Pre-Summit Foundation Session: New Approaches to Enterprise Information Archiving in :45 09:00 Break 09:00 09:15 Summit Opening and Welcome Presentation 09:15 10:15 Gartner Keynote I: Top 10 Trends and How They Will Impact Data Centers and IT 10:15 10:45 Premier Panel Session: The Data Center & IT Operations Market : Where do we go From Here? 10:45 11:15 Refreshment Break in the Solution Showcase Track 1: The Technology Innovation Foundry Track 2: Pursuing Operational Perfection Track 3: Virtualization Goes Viral Pre-Summit Foundation Session: How to Signifi cantly Reduce IT Infrastructure and Operations Costs Track 4: Evolving the Extra-Structure Track 5: Preparing for Cloud Net IT Out Sessions Workshops 11:15 12:15 Does the Server Have a Role in the Fabric- Enabled Data Center? 12:15 13:30 Lunch in the Solution Showcase 13:30 14:30 Hosted Virtual Desktops The Required Data Center and Infrastructure Investment 14:30 14:45 Break 14:45 15:15 Session DevOps and the Cloud Operating Model IT Operations Management: Critical Factors in Your Future Success Session 15:15 15:45 Refreshment Break in the Solution Showcase 15:45 16:30 Emirates NBD Data Center Consolidation 16:30 16:45 Break Building a Tier-IV (Mission-Critical) Data Center A Perspective From an Insider Virtualization and the Data Center Network Setting Your Virtual Ceiling Height Before IT Falls Down Session SAN Optimization Getting the Deal you Want: The Art of Obtaining and Maintaining Buyer Control Best Practices in Data Center Rationalization: How to Save Millions and Create a Federated Data Center Architecture Session Data Center Optimization Gartner Internal HIaaS Cloud Reference Architecture and Maturity Model Technical Insights: The Internal Cloud Key Building Blocks: Self-service Provisioning, Capacity Management VMware vs. Microsoft: Competition for the Cloud Infrastructure DCIM: New Tools to Monitor, Manage and Control Power ITScore: I&O Maturity Model Data Center Capacity Planning and Management: Integrating Demand Management zenterprise: Can it Venture Where No Mainframe Has Gone Before? Unifi ed Communications: In the Data Center or the Cloud? 16:45 17:30 Guru Keynote: Navigating a Safe Route Through the Clouds The Challenges Facing Enterprises who Want to Reap the Benefi ts of Cloud Computing 17:30 18:15 An I&O Perspective on MegaVendors: A Decade of Adjacency Plays, Partnerships and Divorces Beckons! 18:15 20:00 Networking Reception in the Solution Showcase day 2 Tuesday 29 November :00 12:15 Data Center Cost Optimization Through Use of x86 vs RISC Processing Devices 13:30 14:45 Licensing and Pricing Best Practices 15:30 16:45 Augmenting Internal Clouds with Amazon Web Services Track 1 Track 2 Track 3 Track 4 Track 5 Roundtables Workshops 07:30 Registration, Information and Refreshments 08:00 09:00 Storage Scenario Getting to Underwhelmed 09:00 09:15 Break 09:15 09:45 Sessions Application Performance Monitoring: The Road Ahead Sessions 09:45 10:15 Refreshment Break in the Solution Showcase 10:15 11:15 The End of the Database as We Know It: No DISK, No SQL and Very Cloudy 11:15 11:30 Break 11:30 12:00 Sessions How to get Value From ITIL, COBIT and Other Best Practices Sessions Recovery-in-the-Cloud: The Hype and the Reality Sessions Bringing Cloud To Earth for I&O: Practical Advice and Implementations Sessions Looking Towards the Future: The Evolution of Shrinking Data Centers Sessions Modernizing Recovery Into Resilience Sessions Zoning and Securing the Internal Cloud Bridging Internal and External Clouds Hardware and OS Choices for Running Oracle Workloads The Benefi ts of Increasing Maturity in Technology, Process, People and Business Management 08:00 09:15 My Service Catalog is My Salvation 10:15 11:30 Virtualizing your PCs and Client Devices 12:00 12:10 Break 12:00 13:00 12:10 13:00 ITIL in the Data Center: Rolling Out IT Processes in the Facilities World 13:00 14:15 Lunch in the Solution Showcase 14:15 15:15 Fabric-Based Infrastructure: Transforming the Way Data Center is Bought, Managed and Evolved Having Your Cake and Eating It Too: How Desktop Virtualization Can Be Used to Lower Costs and Increase User Satisfaction Virtualizing SAP and Oracle: ERP Optimization Road Stories: Lessons Learnt (and Fingers Burnt) in IT Risk Management 15:15 15:45 Refreshment Break in the Solution Showcase 15:45 16:30 Gartner Closing Locknote 16:30 17:15 Closing Keynote: Navigating The Exponential Future How to Think Long-Term in Times of Turbulent Change 17:15 Summit Close Building an Infrastructure and Cloud Cost Model DevOps Journey to Release Agility Big Data Do You Have it, and What Are You Doing About it? Building Internal Clouds: Tales from the Trenches 14:15 15:30 Data Center DR Best Practices Agenda subject to change. 6 Register today at europe.gartner.com/datacenter or call

7 track 1: The Technology Innovation Foundry 1 technology It is clear that the pace of technology innovation in the data center will be highly disruptive even revolutionary through this decade. The combination of virtualization, fabrics and cloud computing are creating a perfect storm of investment challenge for data center leaders. This track will explore the evolution of data center technologies, the ways that technology boundaries are becoming blurred, and the strategies for maintaining a balance between investment and legacy leverage. Hosted Virtual Desktops The Required Data Center and Infrastructure Investment Hosted virtual desktops may save many things, but money is not necessarily one of them! As HVDs are beginning to mature in deployment questions surrounding costs and savings remain unanswered. Are the initial anticipated savings been realized to their full extent? Or are costs that are being realized in the data center offsetting the savings? This presentation examines data center dependencies for HVD deployments and looks at how to measure the associated costs and data center investments for a successful HVD. What are the data center dependencies for HVD deployments? How can you measure the associated costs and data center investments for a successful HVD? Which best practices should be considered in the data center for HVD? Mark Margevicius, Gartner Does the Server Have a Role in the Fabric- Enabled Data Center? The server market has been evolving ever more radically since the dawn of server virtualization and the more recent infl uence of cloud computing. Now fabrics have emerged as yet another discontinuity. But the adoption rate of virtualization, cloud and fabrics will vary according to data center culture, workload demands and the need to amortize legacy investment. This presentation will spell out the market conditions and dynamics that are forcing change, and help data centers defi ne their blueprint for onward server deployment whatever that may be. What factors and dynamics are shaping the server market, now and in the future? How is the emergence of fabrics changing that evolution? Andrew Butler and Carl Claunch, Gartner The End of the Database as We Know It: No DISK, No SQL and Very Cloudy There is major disruption afoot in the database management system (DBMS) world again. We have the nosql movement, maturing open-source DBMS, true cloud models, and a technically possible shift to in-memory DBMSs the nodisk movement. Unlike past distractions (e.g., OODBMS, PICK and others), is there real value in the new models? Are we about to abandon the relational model? The future of DBMS is about to change. What is wrong with today s DBMSs? Are there fundamental changes in technology driving disruption? Is there business or technological value in a major DBMS shift? Don Feinberg, Gartner Fabric-Based Infrastructure: Transforming the Way Data Center is Bought, Managed and Evolved The concept of fabrics has emerged over the past two years as a means to converge separate storage, networking and server technology in the data center. User interest and demand is partly fueled by vendor enthusiasm and partly by the growing number of workload scenarios, such as cloud computing and virtualization, that support this new way of buying and implementing technology. But many factors infl uence what ideal approach organizations should take when planning to implement a fabric-based infrastructure (FBI) policy. This presentation charts the likely evolution of the market for fabric-based infrastructures, to help IT leaders determine the most appropriate vendor approach. What is fabric computing and its impact on DC transformation in the next fi ve years? How should IT organizations evaluate vendors promises of unifi cation and convergence? What steps should IT take to evaluate the benefi ts and risks of fabric architectures Andrew Butler, Gartner Storage Scenario Getting to Underwhelmed Storage has changed dramatically in the last few years. Previous rules and practices may no longer ensure optimum results as organizations seek improved levels of service, agility and availability of their data. In the next fi ve years business requirements will push IT to examine new storage capabilities, architectures and improved management techniques in order to address the ever increasing demands for storage. How and where do emerging architecture, virtualization and the cloud impact storage? Which storage vendors are best positioned for the data center of the future? What are the best practices for improving your storage strategy? Valdis Filks and Sheila Childs, Gartner Your Summit Your agenda! With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online agenda Builder helps you select the sessions most relevant to you and add them to your calendar and to build in networking and reflection time into your schedule. Go to ab.gartner.com/lsce7 to view the full agenda F Foundational A advanced T tactical S strategic V Visionary B Business IT technical Register by 30 September 2011 and save 300 7

8 track 2: Pursuing Operational Perfection 2 vendors, Achieving and maintaining IT Operational Excellence is mandatory to harness the power of technology innovation to provide services to the business. This excellence will be necessary to lower TCO, improve service quality and lower business risk. Sessions in this track will discuss how to exhibit Operational Excellence, how cloud computing and virtualization will impact IT Operations in a heterogeneous and complex IT environment; the benefi ts and challenges of process frameworks such as ITIL; trends and evolution of management technology and and the importance of running IT Operations like a business. Application Performance Monitoring: The Road Ahead A number of critical technology trends, most notably the availability of public cloud based infrastructure, platform and application services on the one hand and increasing complexity and obscurity of the edge of the internet on the other hand are beginning to shake foundations of Application Performance Monitoring (APM) processes and technologies. While Gartner believes that APM will survive the tremor, it will survive in a modifi ed form, the outlines of which we will sketch in this presentation. What is the optimal way of combining inside out and outside in monitoring architectures to establish a comprehensive picture of application behaviour? What is the right mix of analytic technologies for making sense of application performance data? What are organizational structures and process frameworks evolving to get the most out of the new generation of APM tools? Will Cappelli, Gartner A T IT DevOps and the Cloud Operating Model New approaches are happening as a result of cloud computing and are pushing cloud computing itself to new advances. The merging of development and operations (eg DevOps), BigData, Hybrid Cloud deployments, and Information as a Service are some prime examples. We explore how vendors, IT departments and other key players will need to deal with these potential dramatic changes to exploit opportunities and to avoid becoming irrelevant. What is causing the rise of DevOps and the cloud operating model? What are the key concepts surrounding DevOps and the cloud operating model? What will be the impact of DevOps and the cloud operating model on enterprise IT organizations? Cameron Haight, Gartner How to get Value From ITIL, COBIT and Other Best Practices This presentation builds on ITIL and service improvement and is relevant across all best practices sources. An introduction to process control theory, COBIT and explain how COBIT can benefi t ops vs. being a purely audit/info sec reference. What are the various best practices IT operations should be aware of? How can IT operations actually obtain value from them? What are some of the pitfalls to avoid? Ian Head, Gartner A T IT Having Your Cake and Eating It Too: How Desktop Virtualization Can Be Used to Lower Costs and Increase User Satisfaction Client computing combines two worlds that are increasingly in confl ict. On the one side, users are increasingly empowered by technology in their personal lives and expect IT to do the same for them at work. They want their opinions heard in the choice of devices they carry around and expect to perform personal and work tasks from the same device. On the other side, beleaguered IT organizations are working with static or shrinking budgets, and face growing concerns over security and compliance. For IT, it would be better if the world of personal computing stood still, so they achieve more standardization of confi gurations and better meet their objectives. But with the explosion of the use of mobile devices, many of which are personally owned, this is getting harder all the time. What does desktop virtualization technology do, and why should customers care? How will the use of virtualization technology in client computing evolve through 2014? What are the best practices for deploying and managing virtualization technologies in end-user devices? Mark Margevicius, Gartner T B IT Operations Management: Critical Factors in Your Future Success IT operations continues to undergo signifi cant changes to help the business grow and innovate. IT operations is required to be innovative and agile while also achieving higher levels of availability, meet compliance requirements and reduce per-unit service delivery costs. As the same time IT operations has been challenged to implement and manage new technologies, such as virtualization, composite applications, and cloud-based services, as well as investing in ITIL and process improvements. What IT operations management trends should organizations monitor through 2016? What immediate actions can be taken to improve ITOM investments and effi ciencies? How can the business value of IT operations be better communicated and improved? Milind Govekar, Gartner S B F Foundational A advanced T tactical S strategic V Visionary B Business IT technical 8 Register today at europe.gartner.com/datacenter or call

9 track 3: Virtualization Goes Viral 3 deployment Virtualization in the shape of server virtualization might be an accepted practice throughout the data center; but the pace of demand for virtualization in other guises storage, network, client etc is gaining pace rapidly and still at a nascent stage. This track will address the ways in which virtualization can be taken to the next level in the entire IT environment servers, clients, storage, networks, databases and applications. Along with an assessment of vendors, products and strategies, we will examine best practices and critical factors for successful and real cost effectiveness. Virtualization and the Data Center Network The promise of cloud computing is ubiquitous access to a broad set of applications and services, which are delivered over the Internet and related networks, to multiple customers. To deliver on that promise, the cloud must provide a rich set of network services to a broad set of applications and services. Not all applications are the same: some will only require the basic capabilities available on the public Internet, while others may require an overlay on top (the augmented Internet ), or even a private, Internet Protocol network with applicationspecifi c capabilities. What may work for one subscriber of a cloud-based service may not be appropriate for another, so cloud computing providers need to understand network delivery issues and be prepared to deliver multiple cloud network options to their subscribers. This research explains the different types of cloud networks and identifi es application characteristics, which will drive the selection of a particular type of cloud network. Neil Rickard, Gartner Setting Your Virtual Ceiling Height Before IT Falls Down Virtualization is present in nearly 100% of IT shops, and seems done and dusted. It isn t. Today only 40% of server workloads are virtualized, we expect this to double over the next three to fi ve years. This is astonishing virtualization growth, but puts increased emphasis on thing that you can t or things that are diffi cult to virtualize. How do you determine what is your ceiling for virtualization today and how this will change? How do you prioritize the next workloads you should virtualize and which ones to keep on bare metal? What strategies are there to manage virtual server hosts and physical (bare metal) workloads? Philip Dawson, Gartner Virtualizing SAP and Oracle: ERP Optimization Virtualizing and optimizing platform selection for ERP deployments is not a new issue. However, if the systems vendor competes with the ERP vendor who competes with the DBMS vendor? One marketing move or acquisition can make a best fi t solution into a misfi t! This can create new silos and legacies in you portfolio that may take serious investment. How to select best of breed application and DBMS platforms? Deploying Oracle: caveats and best practices. Deploying SAP caveats and best practices Philip Dawson and Don Feinberg, Gartner Recovery-in-the-Cloud: The Hype and the Reality Recovery-in-the-Cloud services are being offered by an increasing number of providers and has the potential for both improving IT operations continuity as well as lowering the capital cost of a secondary recovery facility. However, are these benefi ts actually being realized? This session will discuss the current state of service adoption, early adopter experiences and related adoption pros and cons. What are the most salient technology, implementation and cost attributes of current RaaS service offerings? What has been the experience of early adopters of RaaS? How should IT assess the merits of RaaS adoption? John Morency, Gartner A T IT Bringing Cloud To Earth for I&O: Practical Advice and Implementations There is confusion in enterprise I&O as to opportunities and reality of cloud computing. Why wouldn t I&O want to increase effi ciencies, drive costs down and enable business agility? But how do they do that and where? We aim to bring cloud computing to earth by providing practical advice and case studies showing the value propositions of private cloud. What attributes of private cloud computing can be applied to the internal data center and what are the benefi ts? How have enterprises been implementing private cloud and real-time infrastructure architectures and what are the early best practices? Milind Govekar, Gartner F Gartner Analyst One-on-One Meetings Gartner Events give you more than what your normal industry event offers. Meeting face-to-face with a Gartner analyst is one of the key benefi ts of attending a Gartner Summit. Personalize your 30 minute private appointment to discuss your specifi c issue and walk away with invaluable, tailor-made advice that you can apply to your role and your organization straight away. Virtual Track: The Data Center in the Clouds Virtual Track: Cost Optimization Virtual Track: Business Continuity and Disaster Recovery Register by 30 September 2011 and save 300 9

10 track 4: Evolving the Extra-Structure 4 facilities Data Center modernization doesn t start with what goes into the building it starts with the very premise of what design a modern generation data center should follow. With IT Infrastructure and Operations (I&O) consuming 60% or more of the total enterprise IT budget, the need to deploy effective information security, procurement, power and cooling, facilities, environmental (green IT) and governance have never been greater. This track will guide data center leaders to drive initiatives for cost optimization, sustainability, security, licensing, business continuity and planning. Getting the Deal you Want: The Art of Obtaining and Maintaining Buyer Control The path through a software evaluation is fraught with endless opportunities to stray off-course. This session shows you, fi rst, how to structure an evaluation to keep your real needs constantly in focus; and, then, how to recognize and circumvent vendors attempts to change your priorities and established evaluation criteria. How can you stay focused on your true needs throughout a software evaluation process? What are the ways you become vulnerable to the software vendor s playbook? What techniques can you use to garner and retain control? Stewart Buchanan, Gartner S B Looking Towards the Future: The Evolution of Shrinking Data Centers Through a combination of new technologies, effi cient design and the exploitation of cloud type services, next generation data centers could evolve into environments that are 40%- 60% smaller. What are the key trends in data center design? What can CIO s do to extend the life of existing data centers? How can external services be leveraged safely as part of data center planning? David Cappuccio, Gartner Road Stories: Lessons Learnt (and Fingers Burnt) in IT Risk Management Risk management is more art than science. The best way to learn risk management is to practice it. And the risk management approach must suit the culture of the organization. This presentation will share experiences, pitfalls and best practices encountered by Gartner analysts during their travels and daily interactions with clients. What are the challenges and realities inherent in fi nding the cost/control sweet spot? What are the risk management and assessment approaches and experiences amongst Gartner s clients? How to identify and avoid the common pitfalls? Tom Scholtz, Gartner A T IT Modernizing Recovery Into Resilience This presentation discusses the substance of disaster recovery modernization initiatives, along with its associated business, technology and operations drivers. The related operations resiliency improvement case will also be discussed, along with specifi c guidelines for project justifi cation and execution. What is disaster recovery modernization and why is it becoming an increasingly higher IT operations priority? Which technologies are improving the feasibility and effectiveness of disaster recovery modernization? How do I defi ne the business case for disaster recovery modernization? John Morency and Sheila Childs, Gartner A T IT Best Practices in Data Center Rationalization: How to Save Millions and Create a Federated Data Center Architecture The economy has put added pressure on many organizations to more effi ciently utilize the capacity they have in place, whether it is the physical data centers they have or the servers that reside within them. As such, even though many organizations have past experiences with consolidation projects, they are fi nding they are under increased pressure to optimize their costs and possibly further consolidate. The good news is that advances in technology have made second and third wave consolidation projects now viable. We will look at some key trigger points in deciding when to consolidate, best practices in how to get started and recommendations for each phase of a consolidation project, including best practices in relocation or closure of an existing data center. What best practices and processes should you follow when consolidating data centers? What best practices and processes should you follow when consolidating and rationalizing your server infrastructure? Rakesh Kumar, Gartner Gartner predicts: 51% of organizations plan to invest in UC projects within the data center in F Foundational A advanced T tactical S strategic V Visionary B Business IT technical 10 Register today at europe.gartner.com/datacenter or call

11 track 5: Preparing for Cloud 5 to For many data centers, it is time to start designing their fi rst cloud. A large majority have already decided to build an internal or hybrid cloud using public alternatives and have selected a HIaaS (Hardware Infrastructure as a Service)platform rather than a PaaS or SaaS. However, many questions remain on the table. Building an internal cloud is a challenge that requires the effort and coordination of many departments. Mistakes occurring now could signifi cantly delay IT transformation. This Summit track addresses many of these questions; helping organizations focus on their priorities without getting overwhelmed by options or marketing hype. Gartner Internal HIaaS Cloud Reference Architecture and Maturity Model Many enterprises have started down the path to building a private cloud, but the road to private cloud is diffi cult to navigate. This technology deep dive will focus on the key building blocks required to transform the traditional data center into one capable of delivering infrastructure as a service (IaaS). In addition, the new Gartner ITP maturity model for building an internal cloud will be described, followed by an open discussion on the technical and operational nuances associated with IaaS delivery. What are the architectural components of an HIaaS cloud? How can an IT organization transform itself to build and operate an internal cloud? How can an IT organization measure its progress towards increased effi cacy through cloud solutions? Richard Jones, Gartner Technical Insights: The Internal Cloud Key Building Blocks: Self-service Provisioning, Capacity Management This session takes a close look at two key building blocks for every internal infrastructure as a service (IaaS) cloud: selfservice provisioning portals and capacity management tools. Portals and IT service catalogs are mandatory components to turn virtual infrastructures into internal clouds. The former empowers end users, while the latter allows the IT organization to standardize and control the offering. Capacity management is also critical to meet operational challenges. However, implementing provisioning portals and capacity management tools requires navigating a crowded and slowly maturing product landscape. IT organizations need to ponder available choices and develop new management strategies to succeed. How IT organizations can rethink their capacity allocation strategy, focusing on application performance awareness and deep integration with the management stack? What are the integration complexities behind the implementation of an orchestrator? What are the key attributes of such class of tools? Alessandro Perilli, Gartner A Zoning and Securing the Internal Cloud Internal clouds change the world of the data center. No longer is it easy to identify which application is running on which server. Furthermore, many security teams worry about server virtualization security, from zoning, to protecting moving workloads, to managing malware and confi guration of offl ine guests. Given the hypervisor s role in internal clouds, such issues are no small matter. Fortunately, both the virtualization platforms and third-party ecosystem for securing virtual servers have matured mightily. However, internal clouds raise new questions about virtualization security. How effective are network controls, and how they can be used within an internal cloud? What s the role of self service in the security of internal cloud? Is orchestration more than an operations tool? How does workload visibility change the way security must operate? Trent Henry, Gartner A T IT Bridging Internal and External Clouds Connecting internal and external clouds may seem a simple task, but issues abound. Vendor products, such as Citrix s OpenCloud Bridge and VMware s vcloud Connector promise to ease the integration of internal and external clouds. However, these technologies are in their infancy and customers should proceed with caution. Describe and defi ne the business drivers for hybrid cloud architecture and the various hybrid cloud connection technologies Illustrate how cloud interconnect solutions enables hybrid cloud computing Show the benefi ts and weaknesses that cloud connection technologies promise Offer guidance on how to best proceed with building hybrid clouds Kyle Hilgendorf, Gartner Building an Infrastructure and Cloud Cost Model IT decisions about how and where to host applications and how to set chargeback rates should be infl uenced by the cost of delivering the infrastructure. Unfortunately, many IT organizations are hamstrung by a lack of detailed knowledge about costs associated with data center infrastructure. In addition, public cloud pay-as-you-go pricing can paint a deceptive picture as these listed prices do not include the costs of resiliency, data protection, disaster recovery, and regulatory compliance. In this session, attendees will be walked through creating a cost model for IT infrastructure, and understanding the hidden costs of an external cloud solution in order to make informed decisions. How does an IT organization build a data center cost model for space, power, cooling, network, servers, and storage? What cost areas must be modeled to understand the costs of an internal data center? How does an IT organization model additional cost required to make a public cloud offering enterprise worthy? Richard Jones, Gartner Virtual Track: The Data Center in the Clouds Virtual Track: Cost Optimization Virtual Track: Business Continuity and Disaster Recovery Register by 30 September 2011 and save

12 Pre-Summit Tutorials, Roundtables and Workshops Tutorials Jump-start your Summit experience with our early morning tutorial sessions. Use these valuable briefings to deepen your understanding of the vital issues, emerging trends and opportunities which will be central to the Summit. How to Significantly Reduce IT Infrastructure and Operations Costs IT Infrastructure and Operations (I&O) is typically 60 percent or more of the total enterprise IT budget. Although CIO s and I&O leaders have made signifi cant progress to reduce costs here, intense budget pressures continue. Fortunately, Gartner has identifi ed ten key areas to focus efforts to further reduce cost structure. For most, full implementation of these ideas can reduce I&O costs about 10% over twelve months and 25% or more within three years. Jay Pultz, Gartner S B New Approaches to Enterprise Information Archiving in 2012 Storage and application management, e-discovery and compliance and preservation of historical data have never been more important than they are today. Enterprise information archiving underpins these functions as data ages, and helps IT establish a strategy that allows them to rapidly respond to audits and discovery requests while keeping data management infrastructure costs low. Archiving continues to evolve; nearly half of archives are being deployed in the cloud while on-premises archiving of other content types such as fi les or application data is becoming more vertically focused. Sheila Childs, Gartner A T IT Gartner Analyst/User Roundtables Join us for a hosted group discussion with your end-user peers, along with a Gartner analyst lending his or her expertise to assist you. These should not be missed! Limited availability Book early: Roundtables are restricted to a limited number of participants and are available to end users only. Attendees will be accepted on a fi rst-come, fi rst-served basis. Reservations can be made through the online Agenda Builder tool. Hardware and OS Choices for Running Oracle Workloads Andrew Butler, Don Feinberg and Philip Dawson, Gartner Big Data Do You Have it, and What Are You Doing About it? Sheila Childs and Valdis Filks, Gartner Workshops Virtualizing your PCs and Client Devices PCs are easy, HVDs are complex. But by learning from and following in the footsteps of those who have been successful, enterprises can simplify their efforts and increase the probability of successful HVD projects. Mark Margevicius and Philip Dawson, Gartner My Service Catalog is My Salvation Defi ning and managing a portfolio of IT services and presenting an actionable IT service catalog to business users is no longer an option, but rather a requirement for IT organizations. Best-in-class IT organizations are realigning staff resources and bringing in new tools to manage IT services throughout the service life cycle, offering capabilities for service requests, service fulfi llment, service-level reporting, service pricing and communicating the business value gained from the IT services. This workshop will examine best (and maybe some worst) practices in service catalog implementation. Ian Head and Milind Govekar, Gartner T IT Data Center DR Best Practices IT Disaster Recovery Modernization (IT-DRM) projects are delivering increased levels of operations recoverability and availability that go way beyond traditional disaster recovery. This workshop will examine effective and credible business cases that have been developed for these projects, including specifi c case study examples. Rakesh Kumar and John Morency, Gartner Building Internal Clouds: Tales from the Trenches Throughout history, isolated cultures have made identical technical advances. Today we re not inventing the wheel, but many IT organizations are building internal clouds that include low-level attributes and processes that mirror those of their peers. This workshop takes a deep look at lessons learned from 17 end user organizations that participated in Gartner s internal/private cloud contextual research project. While often acting independently, many organizations drew remarkably similar conclusions with regards to architecture, operations, and governance. Richard Jones and Andrew Butler, Gartner The Benefits of Increasing Maturity in Technology, Process, People and Business Management Jay Pultz, Gartner DevOps Journey to Release Agility Cameron Haight, Gartner F Foundational A advanced T tactical S strategic V Visionary B Business IT technical 12 Register today at europe.gartner.com/datacenter or call

13 Maximize Your Summit Experience Augmenting Internal Clouds with Amazon Web Services Amazon Web Services (AWS) innovation, ease-of-use, and unique business model continues to defi ne cloud computing. Although AWS is an easy-to-use, general-purpose, cloud platform, IT organizations are asking how they can use AWS as a partner to their internal cloud and better meet business requirements. In this Gartner workshop attendees will participate in a facilitated discussion that examines AWS capabilities to be used in hybrid cloud architectures. Kyle Hilgendorf and Trent Henry, Gartner A Data Center Cost Optimization Through Use of x86 vs RISC Processing Devices The requirements for the IT DCs at Telco s are changing both from a regulative perspective as from the ongoing integration from IT and OT. The workshop will focus on the challenges, changes in requirements, and a possible roadmap to improve. Tom McClure, VP Gartner Consulting Net-it-Out Sessions Agenda Guidance To help you navigate the summit agenda, we ve identifi ed track sessions that match your experience level and information needs. Specifi c categories include: Maturity Level F A Foundational: If you are at the early stages of your initiative, or are a newcomer to this space, these sessions will give you the necessary understanding and fi rst steps advanced: If you are an advanced practitioner, these sessions are designed to take your initiative, or understanding, to the next level Focus T S V tactical: Sessions providing tactical information that can be used straight away, with a focus on how to, dos and don ts, and best practices strategic: Sessions focusing on the strategic insight supporting the development and implementation of your action plan Visionary: Sessions focusing on emerging trends, concepts, or technologies that will help you with your future planning and decisions zenterprise: Can it Venture Where No Mainframe Has Gone Before? Rakesh Kumar, Gartner Unified Communications: In the Data Center or the Cloud? Neil Rickard, Gartner T IT T IT perspective B IT Business: Sessions geared toward business leaders, or IT professionals who need to understand the challenges and opportunities from a business, organizational, or cultural perspective technical: Sessions that address technical concepts, details, and analysis Data Center Capacity Planning and Management: Integrating Demand Management Ian Head, Gartner VMware vs. Microsoft: Competition for the Cloud Infrastructure Philip Dawson, Gartner F ITScore: I&O Maturity Model Jay Pultz, Gartner DCIM: New Tools to Monitor, Manage and Control Power Jay Pultz and Rakesh Kumar, Gartner A T IT T IT Have you been to this Summit before? as an alumnus, we recognize your ongoing commitment and loyalty to Gartner. There are number of benefi ts available to our returning attendees: Personal communications and event discounts Fast-track registration Gift bag on arrival Invitation to seated Alumni Champagne Lunch on Day 1, hosted by the Summit Chair Priority seating at keynote presentations Post-event communication with Trip Report Alumni status is for those attendees who have attended either of the previous three years EMEA Data Center & IT Operations Summits. Register by 30 September 2011 and save

14 Solution Showcase Sponsorship Opportunities For further information about sponsoring this event: Telephone: Meet the Technology and Service Providers at the Forefront of Data Center and IT Operations The Summit helps you develop a shortlist of technology providers who can meet your particular needs. We offer you exclusive access to some of the world s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the Sessions and join in the Networking Reception for informal relationship building. premier platinum Dell Compellent delivers an all-in-one enterprise storage array that always puts the right data in the right place at the right time automatically and continually. By always, we mean in real-time, again and again, automatically placing, storing, optimizing, protecting and dynamically adapting based on granular block-level intelligence and automated data movement. Our Fluid Data technology anticipates how your business will change and dynamically adjusts to optimize the price, performance and protection your organization needs Oracle (NASDAQ: ORCL) is the world s most complete, open, and integrated business software and hardware systems company. Securing and Managing an Information- Driven World Customers of all sizes are faced with one essential challenge: the need to secure and manage an enormous amount of information. We all live and work in an information-driven world. Information is the lifeblood of modern business and, increasingly, of modern life. Each year, the amount of information we create increases exponentially and securing and managing our informationdriven world becomes even more important and challenging. Digital Realty Trust is a global wholesale data center provider, owning nearly 100 properties worldwide. The company enables customers to deliver critical business applications by providing secure, reliable and cost effective data centre facilities. Digital Realty Trust s portfolio is located in 28 markets throughout Europe, North America and Singapore. Emerson Network Power, a business of Emerson (NYSE:EMR), is the global leader in enabling Business-Critical Continuity for telecommunication networks, data centers and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including infrastructure management, AC and DC power and precision cooling systems, integrated racks, power switching and controls and connectivity. silver EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze information in a more agile, trusted and cost-effi cient way. nlyte Software was founded by data center professionals for data center professionals and is the independent provider of DCIM solutions. ORSYP is an IT operations management specialist. We provide customers with the assurance that time to delivery of IT operations services is properly and effectively managed. Nimsoft provides Unifi ed Monitoring solutions for virtualized data centers, hosted and managed services, cloud platforms, and SaaS resources. The Nimsoft Unifi ed Monitoring architecture virtually eliminates the need to deploy a new monitoring solution for outsourced services, public or private clouds, or SaaS implementations TeamQuest Corporation is the global leader in IT service optimization, specializing in IT capacity management software. TeamQuest helps IT organizations consistently meet service levels while minimizing costs. By combining performance data and business metrics, TeamQuest software enables IT organizations to provide accurate, objective information as input to critical business decisions. Silver Peak develops physical/virtual appliances that maximize WAN performance while minimizing WAN costs, making the company a strategic enabler for data center consolidation, disaster recovery, cloud, and virtualization initiatives. Virtual Instruments customers realize the economic benefi ts of a virtualized IT infrastructure by providing comprehensive instrumentation, measurement, and analysis to optimize performance, utilization, and availability. VMware, the global leader in virtualization and cloud infrastructure, delivers customerproven solutions that accelerate IT by reducing complexity while signifi cantly lowering costs and enabling more fl exible, agile service delivery. Sponsors as of 5 August Register today at europe.gartner.com/datacenter or call

15 Registration How to Register Online: europe.gartner.com/datacenter telephone: pricing Early Bird Price: 1,895 + UK VAT (offer ends 30 September 2011) Standard Price: 2,195 + UK VAT Public Sector Price: 1,695 + UK VAT Early Bird Savings early Bird price 1,895 + UK Vat (offer ends 30 September 2011) Gartner Clients A Gartner ticket covers both days of the Summit. Contact your Account Manager or emea.events@gartner.com to register using a ticket. Team Attendance Gartner Events has designed an experience that will help teams of four to 25 maximize their Summit experience while on-site and long after the event concludes. Benefits 1 Team meeting with a Gartner analyst (end-users only) 2 Optional team meeting(s) with select executives from vendor organizations 3 Advice and support on building personalized agendas for your team 4 Complimentary team lounge and meeting space (based on team size) 5 Concierge service pre-event and on-site 6 Discounts on registration rates Summit Team Discount Offers: 4 for the price of 3 7 for the price of 5 10 for the price of 7 To register a team please emea.teamsend@ gartner.com or contact your Gartner Account Manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefi ts if the team is registered at least three weeks in advance of the Event. Venue information Park Plaza Westminster Bridge 200 Westminster Bridge Road, London SE1 7UT Parkplaza.com/london Further information can be found on the Summit website. Media Partners Register by 30 September 2011 and save

16 Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom Your Event Reminders November 2011 Park Plaza Westminster Bridge, London, UK europe.gartner.com/datacenter Register by 30 September 2011 for Early Bird savings Build your own agenda online Book a 30 minute One-on-One Meeting with your preferred Gartner analyst Join our online communities with and FSC logo Printer to insert own logo here Gartner UK Ltd. is a company registered in England & Wales with the registration number The registered office is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom. #GartnerDC