Midsize Enterprise Summit Business Continuity Questions

Size: px
Start display at page:

Download "Midsize Enterprise Summit Business Continuity Questions"

Transcription

1 Select Q&A, D. Scott, F. DeSalvo Research Note 6 February 2003 Midsize Enterprise Summit Business Continuity Questions Current events have created a new awareness of the importance of business continuity planning. Questions from participants in Gartner's Midsize Enterprise Summit deal with business process and source code protection. Core Topics Security and Privacy: Security Management Strategies and Processes Small and Midsize Business: SMB IT Project Manager Key Issues What strategies should enterprises employ to provide business process protection in the event of a disaster? How will small and midsize businesses most effectively manage their IT infrastructures during the next three years? More than any previous disaster, the events of Sept. 11 brought worldwide senior executive and board-level awareness to business continuity planning (BCP). It caused many enterprises to perform business impact assessments to identify gaps in coverage. Participants in Gartner's Midsize Enterprise Summit in November 2002 displayed a heightened awareness of business continuity gaps within their enterprises and asked questions about business continuity, recovery of source code, and gaining management commitment for implementation of a comprehensive BCP program. Since Sept. 11, senior management has become serious about investing in crisis management. However, senior management has not shown support for business recovery and business resumption planning initiatives. How do enterprises get management in the business units to take BCP seriously and commit resources? Despite their concerns for business continuity after Sept. 11, only a fraction of midsize and large enterprises have adopted comprehensive business continuity plans, which include the components of crisis management, disaster recovery, business resumption, business recovery and contingency management plans. Rather, enterprises have chosen specific areas of investment they believe have the highest return on investment, which have tended toward investments in disaster recovery (to protect IT) and crisis management (to manage the overall event and maintain confidence in the enterprise). The lackluster state of the economy has also contributed to lower investment than otherwise might be made in BCP. In fact, many enterprises are focusing on lower-cost investments for protection for example, improving processes that increase preparedness, such as in crisis management. Crisis Gartner Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 management describes the enterprise's first response to an event that could change the way its business operations are normally conducted. A well-managed approach will bolster confidence in employees, customers, partners, investors and the general public regarding the ongoing viability of the enterprise. Like crisis management, business recovery and business resumption plans require little to no capital investment to implement. Instead, business process owners must take the time to think through various disaster scenarios (such as building evacuation, regional natural disaster, fire, flood or loss of technology) and develop a course of action regarding recovery of the business process. Although the business impact assessment prioritizes business process recovery times, it does not detail how to recover in that time frame or the work-around plans necessary while recovering. This is the job of the business process owner, in the form of business recovery and resumption plans. Also, although these plans are not expensive to implement, recovery from a business process interruption can be very expensive (with significant manual processing often required), and it would be catastrophic without planning. Gaining Management Support: To obtain additional support and commitment for business recovery and business resumption planning, enterprises should take the following steps: Walk through a crisis scenario, taking it one step further than the crisis management plans. Show senior management how critical business processes could be affected by a disaster. Managing the crisis and recovering the technology are critical to the survival of the enterprise. However, lack of employee, department and business process plans will lead to chaos, seriously undermining any recovery efforts and perhaps even canceling out the positive efforts of the crisis management and disaster recovery planning efforts. The worst time to plan is during a disaster. All employees must know their course of action when disaster strikes. Perform a business impact assessment. This includes assessing the impact of business interruptions over varying time periods on each business process: direct costs (such as lost revenue and productivity) and indirect effects (such as relationships and reputation with customers, suppliers and business partners). Such an assessment can be done directly by each business process owner, or with assistance from IT or other project managers that understand the process and can pull together the results across business units. The project manager would interview line-of-business managers to determine how various disaster scenarios that interrupt specific business processes for varying time periods would affect the enterprise. Findings can then be used to win 6 February

3 support, commitment and funding for comprehensive BCP, including investing in business recovery and resumption plans. Make the senior management team aware of incidents that have occurred within and outside the company: inventory and report all incidents, specifically focusing on facility outages; show videotapes of actual incidents and their aftermath, discussing how a more coordinated, planned response could have been undertaken for the advantage of the enterprise; and talk with other regional enterprises that have experienced disasters. In addition, for publicly traded companies, the CFO, internal audit committees and external auditors can help raise awareness of risks and corporate responsibilities. For non-publicly-traded enterprises with high visibility (such as government, hospitals and nationalized industries), training for handling the press after an incident can also raise awareness of the need for comprehensive BCP. Fewer vendors are allowing software source code to be stored in escrow accounts. Are there any alternatives to addressing software source code access if my vendor is struck by a critical disaster? This question actually poses two entirely different business problems: first, "What happens when the customer has a disaster?" and, second, "What happens when the customer's software provider incurs a disaster?" The Alternative Data Center: When an enterprise declares a disaster and invokes its disaster recovery plan, it recovers its mission-critical applications and systems in an alternative data center. The data center may be owned and managed by the enterprise but located in a different place, or it may be outsourced to an independent organization, such as BCP service providers SunGard or IBM. To make the alternative data center operable, servers can be rebuilt 1) by tape-based recovery (first the operating system, then applications, then data) or 2) through a real-time replica or "hot standby" of the environment. If either method is used, recovery of independent software vendor (ISV) software does not require access to source code. It simply requires access to the runtime version of the software that is in production use. Depending on the ISV and method of recovery (tape based vs. replica based), the right to re-establish the software in another location for this purpose may require additional license fees, up to the full cost of the primary license fees. 6 February

4 Hot Standbys: Increasingly, enterprises are maintaining continuous backup by using a hot standby for their most-critical applications. Hot standbys thus have become an additional source of revenue for some ISVs. Their cost is generally tied to the degree of "warmth" of the continuity method (meaning how much incremental work would be required to use the hot standby as a production machine). If an enterprise pays for the right to have a hot-standby site, its agreement with the ISV should include language that specifically addresses the right to use that site and the circumstances under which it can be used. Also, if the ISV requires a hardware-related authorization code to execute its software, the enterprise must implement administrative procedures that will allow access to the software when it is run on a different computer. Escrow of Source Code: In contingency planning, one component of a business continuity plan, the enterprise identifies critical partners and assesses the potential impact of the interruption or loss of critical services of each partner. Establishing escrow agreements typically falls under contingency planning, but sometimes it is included in an enterprise's disaster recovery planning scenarios. Such agreements afford the enterprise some protection against critical partners experiencing a disaster, bankruptcy or going out of business, and will help the enterprise maintain its ability to continue running and supporting mission-critical packaged software. An escrow agreement provides for the regular, timely placement of the vendor's current source code in an agreed-on location that the enterprise could access, should certain events occur. Approximately 70 percent of escrow agreements are three-party agreements in which an independent agent holds the code and is authorized to release it to an enterprise if any such events occur. The largest worldwide independent escrow agent recently reported 94 releases of escrow in 2002, compared with 12 releases in A variety of factors have caused this increase, including 32 percent because of bankruptcies, 25 percent due to support-related issues, 25 percent for out-of-business conditions and 18 percent for dispute-related issues. Gartner believes that it is necessary for all source code to be escrowed. However, few software vendors offer escrow accounts of their own accord. Such accounts must be specifically negotiated into software license contracts. Although software vendors may imply that they do not support escrow agreements, in reality they must do so to satisfy customer requirements. Any vendor that refuses should lose its preferred vendor status. 6 February

5 Escrow Agreement Specifications: Simply having an escrow agreement is not enough, however. Midsize businesses should specify within the agreement: The specific circumstances under which they would gain access to the code The time frame required before gaining that access The rights that would be available to the enterprise once the source code is in hand Furthermore, any organization that uses escrow agreements should have plans in place as to how the code would be supported and maintained if it were necessary. 6 February

Business Continuity and Disaster Recovery Planning

Business Continuity and Disaster Recovery Planning Business Continuity and Disaster Recovery Planning Jennifer Brandt, CISA A p r i l 16, 2015 HISTORY OF STINNETT & ASSOCIATES Stinnett & Associates (Stinnett) is a professional advisory firm offering services

More information

Data Center Conference Survey Results: Server Consolidation

Data Center Conference Survey Results: Server Consolidation Events, J. Phelps Research Note 31 March 2004 Data Center Conference Survey Results: Server Consolidation At the December 2003 Data Center Conference, attendees were asked questions for each presentation.

More information

Business Continuity Planning and Disaster Recovery Planning

Business Continuity Planning and Disaster Recovery Planning 4 Business Continuity Planning and Disaster Recovery Planning Basic Concepts 1. Business Continuity Management: Business Continuity means maintaining the uninterrupted availability of all key business

More information

IT Operational Considerations for Cloud Computing

IT Operational Considerations for Cloud Computing Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.

More information

The disaster recovery procedures started immediately. Services to IBM users were restored within 48 hours.

The disaster recovery procedures started immediately. Services to IBM users were restored within 48 hours. C. Da Rold, S. Mingay Research Note 7 November 2003 Commentary Italian Blackout Impacts IBM Image and Clients' Business IBM's data center in Vimercate failed to deliver IT services to several clients after

More information

Predicts 2004: Supplier Relationship Management

Predicts 2004: Supplier Relationship Management Strategic Planning, D. Hope-Ross Research Note 17 November 2003 Predicts 2004: Supplier Relationship Management Enterprises using technology to improve supplier relationships should pay attention to changes

More information

Business Continuity and Disaster Planning

Business Continuity and Disaster Planning WHITE PAPER Business Continuity and Disaster Planning A guide to preparing for the unexpected Robert Drewniak Director, Strategic & Advisory Services Disasters are not always the result of high winds and

More information

Survey Confirms There Are Many Effective Disaster Recovery Strategies

Survey Confirms There Are Many Effective Disaster Recovery Strategies Page 1 of 5 ID Number: G00126421 Survey Confirms There Are Many Effective Disaster Recovery Strategies Browse Topics Advanced Search Contact Gartner 21 April 2005 Donna Scott We conducted a poll at Gartner's

More information

DISASTER RECOVERY PLANNING GUIDE

DISASTER RECOVERY PLANNING GUIDE DISASTER RECOVERY PLANNING GUIDE AN INTRODUCTION TO BUSINESS CONTINUITY PLANNING FOR JD EDWARDS SOFTWARE CUSTOMERS www.wts.com WTS Disaster Recovery Planning Guide Page 1 Introduction This guide will provide

More information

PAPER-6 PART-1 OF 5 CA A.RAFEQ, FCA

PAPER-6 PART-1 OF 5 CA A.RAFEQ, FCA 1 Chapter-4: Business Continuity Planning and Disaster Recovery Planning PAPER-6 PART-1 OF 5 CA A.RAFEQ, FCA Learning Objectives 2 To understand the concept of Business Continuity Management To understand

More information

Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary

Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary Publication Date: 15 January 2004 Author Robert H. Brown This document has been published to the

More information

Documentation. Disclaimer

Documentation. Disclaimer HOME UTORprotect DOCUMENTATION AMS/ROSI SERVICES CONTACT Documentation Disaster Recovery Planning Disaster Recovery Planning Disclaimer The following project outline is provided solely as a guide. It is

More information

Table of Contents... 1

Table of Contents... 1 ... 1 Chapter 1 Introduction... 4 1.1 Executive Summary... 4 1.2 Goals and Objectives... 5 1.3 Senior Management and Board of Directors Responsibilities... 5 1.4 Business Continuity Planning Processes...

More information

Disaster Recovery. Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support

Disaster Recovery. Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support Disaster Recovery Stanley Lopez Premier Field Engineer Premier Field Engineering Southeast Asia Customer Services and Support Categories of Risk Financial Operational Reputational Market share Revenue

More information

Business Continuity Planning and Disaster Recovery Planning. Ed Crowley IAM/IEM

Business Continuity Planning and Disaster Recovery Planning. Ed Crowley IAM/IEM Business Continuity Planning and Disaster Recovery Planning Ed Crowley IAM/IEM 1 Goals Compare and contrast aspects of business continuity Execute disaster recovery plans and procedures 2 Topics Business

More information

Disaster Recovery and Business Continuity Plan

Disaster Recovery and Business Continuity Plan Disaster Recovery and Business Continuity Plan Table of Contents 1. Introduction... 3 2. Objectives... 3 3. Risks... 3 4. Steps of Disaster Recovery Plan formulation... 3 5. Audit Procedure.... 5 Appendix

More information

Don't Pay to Support CRM 'Shelfware'

Don't Pay to Support CRM 'Shelfware' Tactical Guidelines, J. Disbrow Research Note 3 May 2003 Don't Pay to Support CRM 'Shelfware' Enterprises license customer relationship management solutions that are often never totally deployed. Software

More information

Business Continuity Planning and Disaster Recovery Planning

Business Continuity Planning and Disaster Recovery Planning Business Continuity Planning and Disaster Recovery Planning Ed Crowley IAM/IEM 1 ISC 2 Key Areas of Knowledge Understand business continuity requirements 1. Develop and document project scope and plan

More information

EMERGENCY PREPAREDNESS PLAN Business Continuity Plan

EMERGENCY PREPAREDNESS PLAN Business Continuity Plan EMERGENCY PREPAREDNESS PLAN Business Continuity Plan GIS Bankers Insurance Group Powered by DISASTER PREPAREDNESS Implementation Small Business Guide to Business Continuity Planning Surviving a Catastrophic

More information

Post-Class Quiz: Business Continuity & Disaster Recovery Planning Domain

Post-Class Quiz: Business Continuity & Disaster Recovery Planning Domain 1. What is the most common planned performance duration for a continuity of operations plan (COOP)? A. 30 days B. 60 days C. 90 days D. It depends on the severity of a disaster. 2. What is the business

More information

The Difference Between Disaster Recovery and Business Continuance

The Difference Between Disaster Recovery and Business Continuance The Difference Between Disaster Recovery and Business Continuance In high school geometry we learned that a square is a rectangle, but a rectangle is not a square. The same analogy applies to business

More information

Disaster Recovery Planning Process

Disaster Recovery Planning Process Disaster Recovery Planning Process By Geoffrey H. Wold Part I of III This is the first of a three-part series that describes the planning process related to disaster recovery. Based on the various considerations

More information

Business Continuity Planning. A guide to loss prevention

Business Continuity Planning. A guide to loss prevention Business Continuity Planning A guide to loss prevention There are many statistics quoted about the effect that a lack of planning for a disaster has on a business. What s certain is that any unplanned

More information

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary Publication Date: July 11, 2002 Authors Drew Kraus Lily Yu This document has been published to the following

More information

Midsize Enterprises Lead in Adoption of Payment Outsourcing

Midsize Enterprises Lead in Adoption of Payment Outsourcing Research Brief Midsize Enterprises Lead in Adoption of Payment Outsourcing Abstract: More than one-third of midsize enterprises plan to use payment outsourcing by 2004. New areas of interest include automated

More information

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending?

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Industry Research Publication Date: 11 February 2009 ID Number: G00164764 Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Jeff Vining Government CIOs are under increasing

More information

DISASTER RECOVERY PLANNING FOR CITY COMPUTER FACILITIES

DISASTER RECOVERY PLANNING FOR CITY COMPUTER FACILITIES APPENDIX 1 DISASTER RECOVERY PLANNING FOR CITY COMPUTER FACILITIES March 2008 Auditor General s Office Jeffrey Griffiths, C.A., C.F.E. Auditor General City of Toronto TABLE OF CONTENTS EXECUTIVE SUMMARY...1

More information

Continuity of Operations Planning. A step by step guide for business

Continuity of Operations Planning. A step by step guide for business What is a COOP? Continuity of Operations Planning A step by step guide for business A Continuity Of Operations Plan (COOP) is a MANAGEMENT APPROVED set of agreed-to preparations and sufficient procedures

More information

External Supplier Control Requirements BCM

External Supplier Control Requirements BCM External Supplier Control Requirements BCM BCM Requirement Description BCM Tiers Recovery Time Objective Why this is important 1. Business Continuity Policy Supplier will have a documented Business Continuity

More information

PAPER-6 PART-5 OF 5 CA A.RAFEQ, FCA

PAPER-6 PART-5 OF 5 CA A.RAFEQ, FCA Chapter-4: Business Continuity Planning and Disaster Recovery Planning PAPER-6 PART-5 OF 5 CA A.RAFEQ, FCA Learning Objectives 2 To understand the concept of Business Continuity Management To understand

More information

Business Continuity and Disaster Recovery Planning from an Information Technology Perspective

Business Continuity and Disaster Recovery Planning from an Information Technology Perspective Business Continuity and Disaster Recovery Planning from an Information Technology Perspective Presenter: David Bird, Director of Sales, Business Technology Consultant phone: 215-672-7100 email: dbird@quatro.com

More information

2003 Enterprise Backup/Restore Magic Quadrant

2003 Enterprise Backup/Restore Magic Quadrant Markets, C DiCenzo, R Paquet Research Note 9 May 2003 2003 Enterprise Backup/Restore Magic Quadrant The backup/restore software market is maturing, with a limited number of vendors competing for the bulk

More information

Mainline Disaster Recovery Services Equipment Replacement (Quickship) Services

Mainline Disaster Recovery Services Equipment Replacement (Quickship) Services Kristen Noakes-Fry Product Report 6 September 2002 Historical Mainline Disaster Recovery Services Equipment Replacement (Quickship) Services Summary Mainline Disaster Recovery Services (formerly El Camino)

More information

www.pwc.com Business Resiliency Business Continuity Management - January 14, 2014

www.pwc.com Business Resiliency Business Continuity Management - January 14, 2014 www.pwc.com Business Resiliency Business Continuity Management - January 14, 2014 Agenda Key Definitions Risks Business Continuity Management Program BCM Capability Assessment Process BCM Value Proposition

More information

Magic Quadrant for Data Center Outsourcing, 4Q03

Magic Quadrant for Data Center Outsourcing, 4Q03 Markets, R. Matlus, W. Maurer, L. Scardino, B. Caldwell Research Note 12 November 2003 Magic Quadrant for Data Center Outsourcing, 4Q03 Gartner's positioning of the 14 external service providers in the

More information

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments BACKUP IN A VIRTUAL WORLD Data-Protection Challenges in Virtual Server Environments Data protection for virtual environments became crucial when end users began virtualizing tier-one, mission-critical

More information

RLI PROFESSIONAL SERVICES GROUP PROFESSIONAL LEARNING EVENT PSGLE 125. When Disaster Strikes Are You Prepared?

RLI PROFESSIONAL SERVICES GROUP PROFESSIONAL LEARNING EVENT PSGLE 125. When Disaster Strikes Are You Prepared? RLI PROFESSIONAL SERVICES GROUP PROFESSIONAL LEARNING EVENT PSGLE 125 When Disaster Strikes Are You Prepared? Copyright Materials This presentation is protected by US and International Copyright laws.

More information

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity Research Publication Date: 11 August 2011 ID Number: G00215300 Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity John P Morency, Donna Scott, Dave Russell For the

More information

Supply Chain Management Software Market: Europe, 2002 (Executive Summary)

Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Executive Summary Marketplace: Publication Date: 28 August 2003 Authors Fabrizio Biscotti Chad Eschinger Chris Pang This document

More information

Disaster Recovery Planning. By Janet Coggins

Disaster Recovery Planning. By Janet Coggins Comp 5940 Project Disaster Recovery Planning By Janet Coggins Janet H. Coggins Page 1 11/21/2004 Table of Contents List of each Section....Page 2 Section 1 Executive Summary Overview of the scope of the

More information

IT Disaster Recovery Plan Template. By Paul Kirvan, CISA, CISSP, FBCI, CBCP

<Client Name> IT Disaster Recovery Plan Template. By Paul Kirvan, CISA, CISSP, FBCI, CBCP IT Disaster Recovery Plan Template By Paul Kirvan, CISA, CISSP, FBCI, CBCP Revision History REVISION DATE NAME DESCRIPTION Original 1.0 2 Table of Contents Information Technology Statement

More information

IT Disaster Recovery Plan Template

IT Disaster Recovery Plan Template HOPONE INTERNET CORP IT Disaster Recovery Plan Template Compliments of: Tim Sexton 1/1/2015 An information technology (IT) disaster recovery (DR) plan provides a structured approach for responding to unplanned

More information

Disaster Recovery Planning

Disaster Recovery Planning Disaster Recovery Planning NOW or NEVER Disaster Recovery Team Aura Advanced Technologies Aura Advanced Technologies Inc 1301-1121 Sixth Avenue SW Calgary, Alberta T2P 5J4 Phone: 403-269-6123 Fax: 403-269-6169

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

Technology Recovery Plan Instructions

Technology Recovery Plan Instructions State of California California Information Security Office Technology Recovery Plan Instructions SIMM 5325-A (Formerly SIMM 65A) September 2013 REVISION HISTORY REVISION DATE OF RELEASE OWNER SUMMARY OF

More information

Managers Begin to Apply Business Activity Monitoring

Managers Begin to Apply Business Activity Monitoring Research Brief Managers Begin to Apply Business Activity Monitoring Abstract: Managers are not fully using real-time capabilities for decision making; they implement BAM with basic analytic methods instead

More information

Government Insights: Possible IT Budget Cuts

Government Insights: Possible IT Budget Cuts Tactical Guidelines, J. Kost Research Note 6 January 2003 Government Insights: Possible IT Budget Cuts In tough economic times, government leaders pressure CIOs to reduce IT budgets. Although IT investments

More information

NEEDS BASED PLANNING FOR IT DISASTER RECOVERY

NEEDS BASED PLANNING FOR IT DISASTER RECOVERY The Define/Align/Approve Reference Series NEEDS BASED PLANNING FOR IT DISASTER RECOVERY Disaster recovery planning is essential it s also expensive. That s why every step taken and dollar spent must be

More information

Success or Failure? Your Keys to Business Continuity Planning. An Ingenuity Whitepaper

Success or Failure? Your Keys to Business Continuity Planning. An Ingenuity Whitepaper Success or Failure? Your Keys to Business Continuity Planning An Ingenuity Whitepaper May 2006 Overview With the level of uncertainty in our world regarding events that can disrupt the operation of an

More information

Offsite Disaster Recovery Plan

Offsite Disaster Recovery Plan 1 Offsite Disaster Recovery Plan Offsite Disaster Recovery Plan Presented By: Natan Verkhovsky President Disty Portal Inc. 2 Offsite Disaster Recovery Plan Introduction This document is a comprehensive

More information

Candidate AD Roles for Outsourcing

Candidate AD Roles for Outsourcing Decision Framework, M. Blechar Research Note 22 October 2003 Balancing the Risks Involved With AD Roles Outsourcing Deciding which application development roles to selectively outsource requires enterprises

More information

Predicts 2004: Client-Side Windows Adoption

Predicts 2004: Client-Side Windows Adoption Strategic Planning, M. Silver Research Note 1 December 2003 Predicts 2004: Client-Side Windows Adoption Despite security fixes for NT Workstation v.4, you should focus on migrating to newer platforms and

More information

University of Michigan Disaster Recovery / Business Continuity Administrative Information Systems 4/6/2004 1

University of Michigan Disaster Recovery / Business Continuity Administrative Information Systems 4/6/2004 1 University of Michigan Disaster Recovery / Business Continuity Administrative Information Systems. 1 Michigan Administrative Information Services (MAIS) MAIS is responsible for the production support of

More information

Disaster Avoidance: A Key to Business Continuity

Disaster Avoidance: A Key to Business Continuity Disaster Avoidance: A Key to Business Continuity Keeping the Doors of Business Open Disaster Avoidance: A Key to Business Continuity Natural Disasters Disaster Avoidance: A Key to Business Continuity Unnatural

More information

DISASTER RECOVERY AND CONTINGENCY PLANNING CHECKLIST FOR ICT SYSTEMS

DISASTER RECOVERY AND CONTINGENCY PLANNING CHECKLIST FOR ICT SYSTEMS Appendix L DISASTER RECOVERY AND CONTINGENCY PLANNING CHECKLIST FOR ICT SYSTEMS I. GETTING READY A. Obtain written commitment from top management of support for contingency planning objectives. B. Assemble

More information

Email Continuity protecting your business against email downtime

Email Continuity protecting your business against email downtime protecting your business against email downtime Email is a critical communications tool. Email downtime means a loss of productivity, possible compliance and regulatory issues related to data loss, or

More information

Business Continuity Management

Business Continuity Management Business Continuity Management Factsheet To prepare for change, change the way you prepare In an intensely competitive environment, a permanent market presence is essential in order to satisfy customers

More information

Institute for Business Continuity Training 1623 Military Road, # 377 Niagara Falls, NY 14304-1745

Institute for Business Continuity Training 1623 Military Road, # 377 Niagara Falls, NY 14304-1745 ECP - 601: Effective Business Continuity Management: ISO 22301 This 3-day course provides an intensive, hands-on workshop covering all major aspects for the design of an effective Business Continuity Plan

More information

Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your Business from Disaster

Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your Business from Disaster WHITE PAPER: DON'T WAIT UNTIL IT'S TOO LATE: CHOOSE NEXT-GENERATION................. BACKUP........ TO... PROTECT............ Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your

More information

A Framework for Business Continuity to Provide High Availability in Floating LNG Operations

A Framework for Business Continuity to Provide High Availability in Floating LNG Operations A Framework for Business Continuity to Provide High Availability in Floating LNG Operations Pete Winn and Alex Lal Velrada Value without compromise. Today s agenda How does business continuity support

More information

Business Continuity Management Governance. Frank Higgins Abu Dhabi March 2015

Business Continuity Management Governance. Frank Higgins Abu Dhabi March 2015 Business Continuity Management Governance Frank Higgins Abu Dhabi March 2015 Different Names Same Concept BCM (Business Continuity Management) BSI 25999 IPOCM (Incident Preparedness & Operational Continuity

More information

Disaster Recovery. Hendry Taylor Tayori Limited

Disaster Recovery. Hendry Taylor Tayori Limited Disaster Recovery Hendry Taylor Tayori Limited Agenda What is Business Continuity planning (BCP) What is Disaster Recovery (DR) and Disaster Recovery Planning (DRP) Overview Lifecycle Analysis Plan design

More information

BCP and DR. P K Patel AGM, MoF

BCP and DR. P K Patel AGM, MoF BCP and DR P K Patel AGM, MoF Key difference between BS 25999 and ISO 22301 ISO 22301 puts a much greater emphasis on setting the objectives, monitoring performance and metrics aligning BC to top management

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

WHITE PAPER. The 5 Critical Steps for an Effective Disaster Recovery Plan

WHITE PAPER. The 5 Critical Steps for an Effective Disaster Recovery Plan WHITE PAPER The 5 Critical Steps for an Effective Disaster Recovery Plan 2 WHITE PAPER The 5 Critical Planning Steps For An Effective Disaster Recovery Plan Introduction In today s climate, most enterprises

More information

Emergency Preparedness for Design Firms. RLI Design Professionals Design Professionals Learning Event DPLE 244 September 16, 2015

Emergency Preparedness for Design Firms. RLI Design Professionals Design Professionals Learning Event DPLE 244 September 16, 2015 Emergency Preparedness for Design Firms RLI Design Professionals Design Professionals Learning Event DPLE 244 September 16, 2015 RLI Design Professionals is a Registered Provider with The American Institute

More information

Management Alert: Effective Disaster Recovery Management Could Save Your Business

Management Alert: Effective Disaster Recovery Management Could Save Your Business IGG-07232003-02 R. Witty Article 23 July 2003 Management Alert: Effective Disaster Recovery Management Could Save Your Business Many enterprises have inadequate business continuity and disaster recovery

More information

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary Business Intelligence Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 9 January 2004 Authors Fabrizio Biscotti Colleen Graham This document has been published to the following

More information

RSM McGladrey Business Continuity Planning System

RSM McGladrey Business Continuity Planning System Kristen Noakes-Fry, Trude Diamond Product Report 21 November 2002 RSM McGladrey Business Continuity Planning System Summary RSM McGladrey s Business Continuity Planning System supports planning from the

More information

PBSi Business Continuity Planning

PBSi Business Continuity Planning Business Continuity Planning Definition Business Continuity planning is a planning process designed to reduce the risk that disruptive failures or events could seriously harm your business. It is designed

More information

Information Privacy and Security Program Title:

Information Privacy and Security Program Title: Page: 1 of 11 I. PURPOSE: The purpose of this standard is to protect the safety of our workforce members and mitigate potential risk(s) that could materially affect the ability of the facility to remain

More information

Disaster Recovery Plan Documentation for Agencies Instructions

Disaster Recovery Plan Documentation for Agencies Instructions California Office of Information Security Disaster Recovery Plan Documentation for Agencies Instructions () November 2009 SCOPE AND PURPOSE The requirements included in this document are applicable to

More information

ESCB definitions of major business continuity terms in relation to payment and securities settlement systems 1

ESCB definitions of major business continuity terms in relation to payment and securities settlement systems 1 ESCB definitions of major business continuity terms in relation to payment and securities settlement systems 1 June 2007 The ESCB has developed a glossary of major business continuity terms for market

More information

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS EXECUTIVE OVERVIEW THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS KEY FINDINGS The IaaS market is currently about 20% the size of the managed hosting market; however, it

More information

Developing a Business Continuity Plan... More Than Disaster

Developing a Business Continuity Plan... More Than Disaster Developing a Business Continuity Plan..... More Than Disaster Recovery! April 19, 2010 UHY / MMA Business Survival Series Webinar Focus.... Understanding the components of Business Continuity Planning

More information

Disaster Recovery 100 Success Secrets

Disaster Recovery 100 Success Secrets Disaster Recovery 100 Success Secrets Disaster Recovery 100 Success Secrets - IT Business Continuity, Disaster Recovery planning and Services Gerard Blokdijk Disaster Recovery 100 Success Secrets Copyright

More information

Business Continuity Planning in IT

Business Continuity Planning in IT Introduction: Business Continuity Planning in IT The more your business relies on its IT systems, the more you need to consider how unexpected disruptions might affect your business. These disruptions

More information

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling.

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling. THE BUSINESS SIDE OF SOFTWARE LICENSING Although licensing models have evolved with technology innovations, they do not fully satisfy the business issues faced by today s enterprises. The focus of successful

More information

By: Tracy Hall. Community Bank Auditors Group Taking Your Business Continuity Plan To The Next Level. June 9, 2015

By: Tracy Hall. Community Bank Auditors Group Taking Your Business Continuity Plan To The Next Level. June 9, 2015 Community Bank Auditors Group Taking Your Business Continuity Plan To The Next Level June 9, 2015 By: Tracy Hall MEMBER OF PKF NORTH AMERICA, AN ASSOCIATION OF LEGALLY INDEPENDENT FIRMS 2015 Wolf & Company,

More information

Disaster Recovery Plan (DRP) / Business Continuity Plan (BCP)

Disaster Recovery Plan (DRP) / Business Continuity Plan (BCP) Preface Computer systems are the core tool of today s business and are vital to every business from the smallest to giant organizations. Money transactions, customer service are just simple examples. Despite

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

EVALUATING YOUR DISASTER READINESS?

EVALUATING YOUR DISASTER READINESS? EVALUATING YOUR DISASTER READINESS? START WITH YOUR RESPONSE MANAGEMENT VENDOR Business Continuity and Disaster Recovery: Best Practices for Successful Planning What would happen to your organization if

More information

White Paper: Cloud Solutions for Continuity

White Paper: Cloud Solutions for Continuity White Paper: Cloud Solutions for Continuity 2014, igroup ltd. All rights reserved. INTELLECTUAL PROPERTY DISCLAIMER This white paper is for informational purposes only and is provided as is with no warranties

More information

Cisco Disaster Recovery: Best Practices White Paper

Cisco Disaster Recovery: Best Practices White Paper Table of Contents Disaster Recovery: Best Practices White Paper...1 Introduction...1 Performance Indicators for Disaster Recovery...1 High Level Process Flow for Disaster Recovery...2 Management Awareness...2

More information

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Research Publication Date: 15 February 2008 ID Number: G00155026 BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Peter Wesche, Jane B. Disbrow Oracle has announced an agreement

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

Department of Information Technology Data Center Disaster Recovery Audit Report Final Report. September 2006

Department of Information Technology Data Center Disaster Recovery Audit Report Final Report. September 2006 Department of Information Technology Data Center Disaster Recovery Audit Report Final Report September 2006 promoting efficient & effective local government Executive Summary Our audit found that a comprehensive

More information

Disaster Recovery Strategies

Disaster Recovery Strategies White Paper Disaster Recovery Strategies Overview... 2 Why Cloud?... 2 Recovery Gaps... 3 Where To Find The Value... 5 Who Should Be Your Cloud Vendor... 6 Conclusion... 7 January 2013 Overview When people

More information

PAPER-6 PART-4 OF 5 CA A.RAFEQ, FCA

PAPER-6 PART-4 OF 5 CA A.RAFEQ, FCA 1 Chapter-4: Business Continuity Planning and Disaster Recovery Planning PAPER-6 PART-4 OF 5 CA A.RAFEQ, FCA Learning Objectives 2 To understand the concept of Business Continuity Management To understand

More information

Business Continuity Plan

Business Continuity Plan Business Continuity Plan October 2007 Agenda Business continuity plan definition Evolution of the business continuity plan Business continuity plan life cycle FFIEC & Business continuity plan Questions

More information

Business Continuity Planning for Risk Reduction

Business Continuity Planning for Risk Reduction Business Continuity Planning for Risk Reduction Ion PLUMB ionplumb@yahoo.com Andreea ZAMFIR zamfir_andreea_ileana@yahoo.com Delia TUDOR tudordelia@yahoo.com Faculty of Management Academy of Economic Studies

More information

SMB Disaster Recovery Best Practices

SMB Disaster Recovery Best Practices Many small and mid-sized businesses think they can get by without a disaster recovery plan in place. Others simply don't know how to get started. But operating under this assumption and not taking necessary

More information

The Magic Quadrant Framework

The Magic Quadrant Framework Markets, B. Eisenfeld, F. Karamouzis Research Note 14 November 2002 Americas CRM ESPs: 2003 Magic Quadrant Criteria Gartner has developed high-level evaluation criteria for the 2003 Americas customer relationship

More information

Federal Financial Institutions Examination Council FFIEC. Business Continuity Planning BCP MARCH 2003 MARCH 2008 IT EXAMINATION

Federal Financial Institutions Examination Council FFIEC. Business Continuity Planning BCP MARCH 2003 MARCH 2008 IT EXAMINATION Federal Financial Institutions Examination Council FFIEC Business Continuity Planning MARCH 2003 MARCH 2008 BCP IT EXAMINATION H ANDBOOK TABLE OF CONTENTS INTRODUCTION... 1 BOARD AND SENIOR MANAGEMENT

More information

Business Continuity Planning

Business Continuity Planning Information Systems Audit and Control Association www.isaca.org Business Continuity Planning AUDIT PROGRAM & INTERNAL CONTROL QUESTIONNAIRE The Information Systems Audit and Control Association With more

More information

Business Continuity Planning 101. +1 610 768-4120 (800) 634-2016 www.strohlsystems.com info@strohlsystems.com

Business Continuity Planning 101. +1 610 768-4120 (800) 634-2016 www.strohlsystems.com info@strohlsystems.com Business Continuity Planning 101 Presentation Overview What is business continuity planning Plan Development Plan Testing Plan Maintenance Future advancements in BCP Question & Answer What is a Disaster?

More information

An Overview of Professional Directors and Officers Liability in Disaster Preparedness and Recovery Planning

An Overview of Professional Directors and Officers Liability in Disaster Preparedness and Recovery Planning An Overview of Professional Directors and Officers Liability in Disaster Preparedness and Recovery Planning Eric Martin Scott Southern University Law Center Preparation for disasters involves a variety

More information

DISASTER RECOVERY PLAN

DISASTER RECOVERY PLAN DISASTER RECOVERY PLAN Section 1. Goals of a Disaster Recovery Plan The major goals of a disaster recovery plan are: To minimize interruptions to normal operations. To limit the extent of disruption and

More information

Business Continuity Planning. Presentation and. Direction

Business Continuity Planning. Presentation and. Direction Business Continuity Planning Presentation and Direction Thomas Bronack, president Data Center Assistance Group, Inc. 15180 20 th Avenue Whitestone, NY 11357 Phone: (718) 591-5553 Email: bronackt@dcag.com

More information