Government Insights: Possible IT Budget Cuts

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Government Insights: Possible IT Budget Cuts"

Transcription

1 Tactical Guidelines, J. Kost Research Note 6 January 2003 Government Insights: Possible IT Budget Cuts In tough economic times, government leaders pressure CIOs to reduce IT budgets. Although IT investments should help cut overall operating costs, CIOs can take actions to reduce the cost of the supporting infrastructure. Core Topic Government: Government Processes Key Issue How will government budgeting and funding processes affect technology? Tactical Guidelines When cutting IT budgets, financial analysts must understand that not all IT budget reductions are the same. Short-term savings can be achieved through deferral of replacement hardware and software. However, before deferring purchases, analysts must understand the financial and business implications of this type of action. Will the deferral generate financial penalties for failure to dispose of existing equipment or software that is almost obsolete? Will using old hardware or software impinge on the ability to provide services? Significant short-term savings from the elimination of computing capacity can only be achieved through complete elimination of the program or service provided to the citizen. Partial reductions in services or eligibility will have only an insignificant impact on IT infrastructure costs. Renegotiation of contract rates and prices may be possible under some circumstances. This will most likely be the case when government actually needs more of something and the vendor may be willing to provide a larger quantity at a lower price. If a contract is for a product or service that could possibly be eliminated, a vendor may be willing to negotiate a lower price if there is a risk of contract cancellation. The largest short-term savings available from IT are through more-efficient use of IT infrastructure. Government bodies that have already done significant consolidation or outsourcing will be able to offer few budget savings from IT. Those with significant numbers of data centers, distributed servers and networks will be able to offer the greatest savings. In difficult economic times for government, usually almost every organization is asked to reduce expenditures. Although it can be argued that increasing the investment in and use of technology can help to reduce the overall cost of government, government leaders often lack the time or investment capital to seriously consider the merits of this argument (see "Balancing Long-Term Objectives and Shrinking Budgets"). In the very-short term, the ability to reduce IT expenditures is largely limited to reducing personnel costs or discontinuing the planned purchases of new equipment. However, within a fiscal year, it is possible for the IS organization to initiate changes that can result in significant short- and long-term savings (see "Sluggish Economy: Government Operational Opportunities"). Here we will offer strategies that government IS organizations should consider when attempting to reduce budgets. Cutting IT budgets falls into one of the following categories (see Figure 1): Deferred Purchases: Not replacing hardware or software as planned by deferring the purchase to subsequent fiscal years. This saves expenses in the short term, but may result in higher expenses in the long term. Reduced Operational Requirements: If government reduces the amount of service offered to citizens, IT support requirements may be marginally lower. This will only result in significant short-term IT savings if the programs that are being cut enable the elimination of a significant amount of IT capacity (for example, data center closure). Reduced Cost/Unit: Difficult financial times for government are often indicative of similar challenges in the private sector. Belt-tightening may occasionally enable the renegotiation of rates or prices for services and products. Gartner Entire contents 2003 Gartner, Inc. All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 Efficiency Improvement: Through the consolidation or outsourcing of existing resources, the same level of service can be provided with a more-efficient use of infrastructure and a reduction in the personnel required to support it. Figure 1 Short-Term Savings Potential Hardware Software Internal Personnel External Rates Deferred Purchases Moderate Moderate None None Reduced Operational Requirements Low Low Moderate None* Reduced Cost/Unit Low Low Low High Efficiency Improvement High High High Moderate * Potential savings from external rates could be moderate if there is significant outsourcing. Source: Gartner Research Government budget overseers should reduce the temptation to demand "across the board" budget cuts in technology. This is not to suggest that cuts are not possible. However, since most IT expenditures are not variable, in the short term, only labor costs are likely to be subject to reduction. Requiring all "across the board" cuts to come only from labor may make the goal unachievable without either eliminating an entire data center or depleting services to operating departments that may be depending even more on technology after they make their own reductions. The following list represents opportunities to generate savings through Efficiency Improvement. Computing Infrastructure To realize significant short- and long-term savings, many government organizations have moved to a utility model for computing and network services. Under a utility model, operating agencies of government no longer own or operate their infrastructure. Large-scale computing (mainframes and enterprise servers) is consolidated at the enterprise level (or outsourced) under the CIO or central data center. Owning and maintaining a distributed infrastructure is very expensive. Each separate data center must maintain hardware; software; floor space; heating, ventilation and air conditioning (HVAC), a minimum required head count and disaster recovery. Further, each data center is sized for the peak workload it encounters. Even a small data center with one workload spike each week is, by definition, inefficient because it has so much unused capacity during nonpeak times. Overall, the total consumption of resources is considerably greater than if infrastructure is consolidated. 6 January

3 Data center consolidation reduces the amount of hardware and software that must be supported, as well as floor space and HVAC requirements. It may also significantly reduce required head count. Within the consolidated data center, additional consolidation will enable even greater long-term savings. Consolidation of mainframes, if common operating systems are used, will provide more greater hardware and software savings. Mainframe consolidation will provide greater efficiency because it can be sized to accommodate the workload increases of all users, and will thus manage capacity use more efficiently (see "Mainframe Operating Systems: Perspective"). As with mainframes, savings can often be found in server consolidation. In most cases, the economics will justify consolidation into a common location to enable organizational streamlining or floor space reduction. Logical and rationalized consolidation will be justified under some circumstances (see "Server Consolidation: Benefits and Challenges" and "Understanding the Technology of Server Consolidation"). Network Infrastructure The same arguments can be made for networks. Few networks are used to peak efficiency. Through consolidation of physical networks or contracts with bandwidth suppliers, capacity is used more efficiently and fewer resources are required to support the network. Few state governments operate their own networks. Although some may have various internal capabilities, most maintain network capabilities through one or more contracts with various providers. The consolidation of networks or suppliers can also reduce the head count required to support them. Consolidating outsourcing contracts can lead to significant financial benefits (see "Network Outsourcing: Lessons from State Government"). Portals Supporting a single enterprise, rather than multiple ones, can produce small savings. These portal consolidation savings come from improved content management strategies. A strong content management strategy enables operating agencies to maintain agency-specific content on the enterprise portal without creating a large IT infrastructure for content development and maintenance. As a result, the infrastructure is consolidated (shared computing and network) and the agency-specific needs are met by the agency using common templates across the enterprise (see "Web Content Management and Portals: Who's 6 January

4 Doing What?" and "Document Workflow: A Fast Route to Enterprise Savings"). Desktop Computing In the short term, generating significant savings from the desktop is largely limited to postponing purchases. However, in the long term, the savings from desktop costs can be significant. All enterprises should empower their CIOs to set desktop standards that apply to hardware, software, training and the help desk. In setting these standards, the enterprise should commit to no more than two or three desktop platforms (one is ideal), one standard for laptops, and a standard office software suite. The financial advantages to this approach include: Economies of scale on procurement: Larger volumes enable great price discounts, thus saving significant money on the products themselves. Training: With fewer platforms in the enterprise, there are fewer products on which employees must be trained. More importantly, as employees transfer from one part of the enterprise to another, if desktops products are the same, staff will not lose productivity during the time required to learn new products. Help desk support: Fewer products to support will reduce the complexity of the help desk environment. It also enables an enterprise help desk consolidation that will provide consistent, universal service to all agencies in the enterprise (see "Help Desk and Consolidated Service Desk Systems and Software: Overview"). Enterprise Architecture In the long term, application development in an enterprise can become increasingly complex and expensive if the enterprise does not develop and enforce development standards. By creating standards, an enterprise can help reduce the complexity and expense of ensuring the interoperability of applications. Additionally, much of the guesswork for procuring new applications will be reduced if procurements are conducted around known standards (see "Architecture s Impact on Application Development Roles"). Enterprise Applications Although centralizing short-term applications will not save money in the short term, it can save significant resources in the long term. Common systems for , financial management and content management strategy for a portal can save a great deal 6 January

5 of money vs. fragmented approaches. In the short term, the greatest savings will be achieved by not allowing agencies to build their own systems unless it is decided that an agency's implementation will become the standard for the entire enterprise. The lack of an enterprise strategy for these types of applications often results in costs that spiral upward dramatically as each agency builds its own system. Infrastructure Outsourcing With the lack of large enterprise outsourcing partnerships in the public sector, some private-sector relationships can offer some ideas on how to achieve benefits. Despite the pros and cons of the technical and managerial merits of large-scale outsourcing, the financial engineering aspects of outsourcing offer significant opportunities. In an outsourcing arrangement that is heavily focused on the financial engineering aspects, the key driver is the change in cash flow for the party (the government) that is outsourcing its technology. In effect, one parties "sells" its IT infrastructure and operations to a private company. The private company may actually pay cash upfront for the assets in exchange for longterm cash flow from technology operations over several years (see "Financial Engineering: The Outsourcing Challenge"). In the long-term, government may benefit from the substantial outsourcing of technology. The economies of scale of outsourcing often enable external service providers to offer computing or network services at a lower overall cost. The outsourcing of computing and networking offers the benefit of more-efficient use of infrastructure by combining the needs of several organizations on one platform. In the very-short term, there are also opportunities in Reduced Cost/Unit. Master Contracts When budgets are tight, government agencies will seldom initiate new procurements. However, these same government agencies may have a long list of existing contracts for hardware and software with terms that are based on dated pricing. In the short term, governments may reap considerable savings by consolidating contracts for hardware, software and services. Fewer, larger contracts may generate better pricing and economies of scale. Current economic conditions make it an ideal time to renegotiate pricing for existing contracts. With the added incentive of potentially higher volume, many vendors could be encouraged to provide deeper discounts (see 6 January

6 "Improving Sourcing Deals: Look at More Than Service Costs" and "Sourcing in 2003: Another Year of 'Cost Is King'"). Even if government IS organizations are not planning to renegotiate existing contracts, they should create a series of master contracts for internal long-term use. The schedule of such contracts could be as lengthy as the schedule for the U.S. General Services Administration, or as simple as three to five pre-qualified contracts for specific types of services work. There are many advantages to creating a schedule of pre-qualified vendors able to provide services on demand. Schedules ensure that work can get done in a more time-sensitive manner without the need for time-consuming, costly procurement processes. Schedules reduce the risk to the government and the vendor by enabling the openness of a partnership in planning and implementing IT projects. Because the cost and risk of preparing bid responses is minimized, vendors can offer better pricing. Some governments will continue to make investments in technology with the hope that they will reduce the overall cost of government. Deciding what to invest in will be dictated by a number of economic, operational and policy considerations. Government decision makers should develop a scoring methodology to determine which projects are most worthy of investment during difficult fiscal times. (See "Prioritizing E- Government Projects"). Recommended Reading and Related Research "Why Governments Lag in Systems Adoption" "Creating a Public-Sector CIO Job Description" Bottom Line: IT assets should be viewed as the resources that are required to support delivery of services to the citizen. Assets must be effectively managed across the enterprise, without unnecessary duplication by various agencies. The "low-hanging fruit" for IT budget reductions is almost always in infrastructure consolidation. 6 January

Don't Pay to Support CRM 'Shelfware'

Don't Pay to Support CRM 'Shelfware' Tactical Guidelines, J. Disbrow Research Note 3 May 2003 Don't Pay to Support CRM 'Shelfware' Enterprises license customer relationship management solutions that are often never totally deployed. Software

More information

Data Center Conference Survey Results: Server Consolidation

Data Center Conference Survey Results: Server Consolidation Events, J. Phelps Research Note 31 March 2004 Data Center Conference Survey Results: Server Consolidation At the December 2003 Data Center Conference, attendees were asked questions for each presentation.

More information

COM-19-8868 M. Margevicius

COM-19-8868 M. Margevicius M. Margevicius Research Note 11 September 2003 Commentary TCO Comparison of s vs. Notebooks Differences in technology, price, life cycles and usage patterns dictate that notebook total cost of ownership

More information

COM-18-7559 J. Holincheck

COM-18-7559 J. Holincheck J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in 2003.

More information

COM-18-8578 K. Harris, D. Free, D. Furlonger

COM-18-8578 K. Harris, D. Free, D. Furlonger K. Harris, D. Free, D. Furlonger Research Note 23 January 2003 Commentary The RTE in Financial Services: One Size Does Not Fit All The application of real-time enterprise concepts is a competitive necessity

More information

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant.

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant. Markets, M. Halpern Research Note 18 March 2003 Defining the PLM Magic Quadrant by Criteria and Use We provide the methodology used in developing our product life cycle management Magic Quadrant. Core

More information

City of Des Moines Brings CRM to the Public Sector

City of Des Moines Brings CRM to the Public Sector Case Studies, W. Janowski Research Note 20 November 2002 City of Des Moines Brings CRM to the Public Sector Implementing customer relationship management in the public sector reflects a unique challenge.

More information

What CIOs Want to Know About Microsoft Active Directory

What CIOs Want to Know About Microsoft Active Directory IGG-01222003-01 J. Enck Article 22 January 2003 What CIOs Want to Know About Microsoft Active Directory Active Directory deployments are increasing and so are questions about the technology. Gartner addresses

More information

Rightsizing Output Fleets: The Hidden Gold Mine

Rightsizing Output Fleets: The Hidden Gold Mine Decision Framework, J. Lundy Research Note Rightsizing Output Fleets: The Hidden Gold Mine Copiers, printers, faxes and scanners have never been an enterprise s top priority, but the costs to maintain

More information

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary Publication Date: 2 January 2004 Author Bruce M. Caldwell This document has been published to the following

More information

CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good

CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good IGG-03052003-02 J. Phelps Article 5 March 2003 CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good Some pundits predict the imminent death of the mainframe, but growing indicators from

More information

Management Update: The Cornerstones of Business Intelligence Excellence

Management Update: The Cornerstones of Business Intelligence Excellence G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.

More information

Clearly Define Software License Usage Rights

Clearly Define Software License Usage Rights Tactical Guidelines, J. Disbrow Research Note 17 April 2003 Clearly Define Software License Usage Rights Software license usage rights often are overlooked during software license negotiations. During

More information

Predicts 2004: Supplier Relationship Management

Predicts 2004: Supplier Relationship Management Strategic Planning, D. Hope-Ross Research Note 17 November 2003 Predicts 2004: Supplier Relationship Management Enterprises using technology to improve supplier relationships should pay attention to changes

More information

Hierarchy of Needs for Content Networking

Hierarchy of Needs for Content Networking Technology, M. Fabbi Research Note 28 October 2002 Hierarchy of Needs for Content Networking Enterprises should understand the hierarchy of needs for content networking, which is illustrated by examining

More information

Lead architect. Business architect. Technical architect. Lead Architect

Lead architect. Business architect. Technical architect. Lead Architect Tactical Guidelines, G. James Research Note 20 September 2002 Best Practices for Selecting Enterprise Architects A good enterprise architect needs not only excellent technical skills, but business and

More information

Prerequisites for E-Procurement

Prerequisites for E-Procurement Tactical Guidelines, R. Steinberg Research Note 11 December 2003 Strategies for Successful Government E-Procurement Government e-procurement projects have been notoriously unsuccessful. Before launching

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Publication Date: October 30, 2002 Authors Thomas Topolinski Chad Eschinger Pranav Kumar This document has

More information

The Business-Centric CIO

The Business-Centric CIO The Business-Centric CIO Issue 2 1 The Business-Centric CIO 2 From the Gartner Files: Using IT Financial Management to Improve Business Outcomes 6 About VMware Today s successful CIOs are not only technology

More information

PLM Eclipses CPC as a Software Market

PLM Eclipses CPC as a Software Market Markets, M. Halpern, K. Brant Research Note 20 March 2003 PLM Eclipses CPC as a Software Market Gartner is retiring the Collaborative Product Commerce Magic Quadrant and introducing the Product Life Cycle

More information

Candidate AD Roles for Outsourcing

Candidate AD Roles for Outsourcing Decision Framework, M. Blechar Research Note 22 October 2003 Balancing the Risks Involved With AD Roles Outsourcing Deciding which application development roles to selectively outsource requires enterprises

More information

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant IGG-02192003-03 R. Matlus Article 19 February 2003 Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant The North American help desk outsourcing market is growing despite a down economy.

More information

Energy Agency Gains From Open-Source Collaboration Project. Case Studies, CS-21-1176 N. Drakos. Research Note 26 November 2003

Energy Agency Gains From Open-Source Collaboration Project. Case Studies, CS-21-1176 N. Drakos. Research Note 26 November 2003 Case Studies, N. Drakos Research Note 26 November 2003 Energy Agency Gains From Open-Source Collaboration Project France's Atomic Energy Commission chose an open-source application to improve its team-working

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

Magic Quadrant for Application Platform Suites, 2Q03

Magic Quadrant for Application Platform Suites, 2Q03 Markets, Y. Natis, M. Pezzini, G. Phifer, C. Haight, M. Driver Research Note 5 May 2003 Magic Quadrant for Application Platform Suites, 2Q03 Application platform suites are incrementally assembled or bought

More information

TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters?

TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters? EXECUTIVE OVERVIEW TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters? DATACENTER DECEMBER 2013 REPORT SNAPSHOT TITLE To Build or Not to Build ANALYST Kelly Morgan,

More information

Data Center Consolidation in the Federal Government Looking beyond the technology

Data Center Consolidation in the Federal Government Looking beyond the technology Data Center Consolidation in the Federal Government Looking beyond the technology Overview The reported number of Federal data centers grew from 432 in 1998 to 2,094 in 2010 1, an increase that is costly,

More information

What You Need to Know

What You Need to Know Case Studies, P. Rinnen, R. Passmore Research Note 11 November 2003 Unified Storage Connects Storage Fragments for ONI The U.S. Office of Naval Intelligence is using unified storage to connect file and

More information

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015 MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015 This report takes a global view of the managed infrastructure market, analyzing the state of the market by technology and region. It also highlights vendors

More information

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments BACKUP IN A VIRTUAL WORLD Data-Protection Challenges in Virtual Server Environments Data protection for virtual environments became crucial when end users began virtualizing tier-one, mission-critical

More information

Midsize Enterprise Summit Business Continuity Questions

Midsize Enterprise Summit Business Continuity Questions Select Q&A, D. Scott, F. DeSalvo Research Note 6 February 2003 Midsize Enterprise Summit Business Continuity Questions Current events have created a new awareness of the importance of business continuity

More information

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Research Publication Date: 10 December 2008 ID Number: G00163195 Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Lawrence Orans, Greg Young Most

More information

Vendors strongly focused on WCM

Vendors strongly focused on WCM Markets, M. Gilbert, N. Drakos, L. Latham Research Note 28 August 2001 The Web Content Management Magic Quadrant for 2001 The Gartner Web content management Magic Quadrant for 2001 has three leaders and

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market THE CHANGING LINUX LANDSCAPE The cloud, community distributions and devops are dramatically impacting the market Trends such as cloud computing and devops whereby application development and deployment

More information

BSM Definition, Drivers and Inhibitors

BSM Definition, Drivers and Inhibitors Events, D. Curtis, M. Govekar Research Note 11 August 2003 BMC Positions Itself for Business Service Management BMC Software's announcement of its business service management strategy is solidified by

More information

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS EXECUTIVE OVERVIEW THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS KEY FINDINGS The IaaS market is currently about 20% the size of the managed hosting market; however, it

More information

Vendor Classification

Vendor Classification Markets, L. Geishecker, F. Buytendijk Research Note 2 October 2002 Introducing the CPM Suites Magic Quadrant Vendors are developing a wide range of new functionality for corporate performance management.

More information

DATACENTER DISRUPTIVE TECHNOLOGIES IN THE DATACENTER EXECUTIVE OVERVIEW. Ten Technologies Driving a Wave of Change KEY FINDINGS

DATACENTER DISRUPTIVE TECHNOLOGIES IN THE DATACENTER EXECUTIVE OVERVIEW. Ten Technologies Driving a Wave of Change KEY FINDINGS DISRUPTIVE TECHNOLOGIES IN THE DATACENTER Ten Technologies Driving a Wave of Change Are there new technologies out there that could disrupt the economics and infrastructure of the modern datacenter and

More information

Survey Confirms There Are Many Effective Disaster Recovery Strategies

Survey Confirms There Are Many Effective Disaster Recovery Strategies Page 1 of 5 ID Number: G00126421 Survey Confirms There Are Many Effective Disaster Recovery Strategies Browse Topics Advanced Search Contact Gartner 21 April 2005 Donna Scott We conducted a poll at Gartner's

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

TOTAL DATA WAREHOUSING: 2013-2018

TOTAL DATA WAREHOUSING: 2013-2018 TOTAL DATA WAREHOUSING: 2013-2018 Analytic Database and Hadoop Market Sizing and Forecasts This report examines the marketplace for Total Data Warehousing including competing players, revenue generation

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY?

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY? Cloud Brokers MAKING ITAAS A PRACTICAL REALITY? This report examines what a cloud broker is, its components and functions, its role(s), its audience and how it supports the delivery of ITaaS by turning

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

Managers Begin to Apply Business Activity Monitoring

Managers Begin to Apply Business Activity Monitoring Research Brief Managers Begin to Apply Business Activity Monitoring Abstract: Managers are not fully using real-time capabilities for decision making; they implement BAM with basic analytic methods instead

More information

Eight Critical Forces Shape Enterprise Data Center Strategies

Eight Critical Forces Shape Enterprise Data Center Strategies Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects

More information

Payer Business Process Outsourcing Trends for 2004

Payer Business Process Outsourcing Trends for 2004 Markets, J. Young Research Note 15 January 2004 Payer Business Process Outsourcing Trends for 2004 An assessment of business drivers, user adoption and BPO criteria for the healthcare payer industry corroborates

More information

CIO Alert: How You Should Prepare for Sarbanes-Oxley

CIO Alert: How You Should Prepare for Sarbanes-Oxley IGG-10012003-03 R. Mogull, D. Logan, L. Leskela Article 1 October 2003 CIO Alert: How You Should Prepare for Sarbanes-Oxley Sarbanes-Oxley is the most sweeping legislation to affect publicly traded companies

More information

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

IT Operational Considerations for Cloud Computing

IT Operational Considerations for Cloud Computing Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.

More information

CLOUD CLIENTS AND VIRTUAL CLIENTS

CLOUD CLIENTS AND VIRTUAL CLIENTS CLOUD CLIENTS AND VIRTUAL CLIENTS The Transformation of Virtual Desktops Through Mobility and Cloud Computing Over the past three years, the technology we used to know as virtual desktop infrastructure

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

RTE Strategies for Revenue Cycle Management

RTE Strategies for Revenue Cycle Management Tutorials, M. Davis Research Note 18 February 2003 RTE Strategies for Revenue Cycle Management By 2005, care delivery organizations will have to adopt realtime enterprise strategies to survive the continued

More information

COM-19-8811 M. Silver

COM-19-8811 M. Silver M. Silver Research Note 19 June 2003 Commentary Linux Desktop TCO: An Overview With Linux, the client operating system only constitutes a small part of the total cost of ownership. From a TCO perspective,

More information

Gartner Updates Its Definition of IT Infrastructure Utility

Gartner Updates Its Definition of IT Infrastructure Utility Research Publication Date: 23 April 2004 ID Number: M-22-2393 Gartner Updates Its Definition of IT Infrastructure Utility Claudio Da Rold Our new definition of IT infrastructure utility clears away some

More information

COM-19-1029 A. White, D. Hope-Ross, K. Peterson, D. Ackerman

COM-19-1029 A. White, D. Hope-Ross, K. Peterson, D. Ackerman A. White, D. Hope-Ross, K. Peterson, D. Ackerman Research Note 7 February 2003 Commentary Product Content and Data Management Promises Savings By 2013, standardized ways of describing products will prevent

More information

University of Central Florida Class Specification Administrative and Professional. Information Security Officer

University of Central Florida Class Specification Administrative and Professional. Information Security Officer Information Security Officer Job Code: 2534 Serve as the information security officer for the University. Develop and computer security system standards, policies, and procedures. Serve as technical team

More information

Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape

Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape SAP Brief SAP Extensions SAP Invoice Management by OpenText Objectives Get Invoice Processing That s Ready for the Digital Economy and Your IT Landscape Get ready for a new approach to invoice processing

More information

CRM Excellence Award Winner: BCAA

CRM Excellence Award Winner: BCAA Case Studies, A. Sarner Research Note 5 December 2002 CRM Excellence Award Winner: BCAA A project to capture and consolidate member data grew into a winning customer relationship management initiative

More information

RBC Insurance Fetes Online Auto/Home Insurance Growth

RBC Insurance Fetes Online Auto/Home Insurance Growth Case Studies, K. Harris Research Note 29 October 2002 RBC Insurance Fetes Online Auto/Home Insurance Growth RBC Insurance's e-business successes are generating greater than $3 million in premiums per month.

More information

THE BEST EXECUTION VENUE

THE BEST EXECUTION VENUE Positioning for the Next Wave of Change in Enterprise IT Infrastructure As automation and consumerization become the dominant paradigms for designing and deploying IT infrastructure, these trends will

More information

Data Center Consolidation in the Public Sector

Data Center Consolidation in the Public Sector White Paper Data Center in the Public Sector Developing a Strategy that Reduces Costs, Improves Operational Efficiency, and Enhances Information Security This document contains Confidential, Proprietary

More information

Globalization and Regulation Slow ERP II Process Vendors

Globalization and Regulation Slow ERP II Process Vendors Markets, Y. Genovese Research Note 14 March 2003 Globalization and Regulation Slow ERP II Process Vendors In 1Q03, vendors in our Enterprise Resource Planning II Process-Manufacturing Magic Quadrant face

More information

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter Analyzing the Business of Enterprise IT Innovation DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE Monitoring, Managing and Optimizing the Datacenter As datacenters become bigger, denser and more complex,

More information

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Insight Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Rob Brothers IDC OPINION Enterprise IT has moved away from siloed servers, storage, information, and processes and

More information

Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor

Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor IGG-10232002-02 P. Phelan Article 23 October 2002 Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor Service partner relationships will grow to enable more holistic

More information

www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle

www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle Brennan Whitepaper Cloud computing Part 1 The facts minus the hype May 2010 Table of Contents Cloud computing the facts minus the hype

More information

Don't Confuse CRM Benefits With ROI

Don't Confuse CRM Benefits With ROI Tutorials, B. Eisenfeld, E. Kolsky, J. Grigg Research Note 29 April 2003 Don't Confuse CRM Benefits With ROI In recent customer relationship management surveys, 52 percent of respondents claimed return

More information

Measure to Manage II: Consolidation Crash Course? Sponsored by:

Measure to Manage II: Consolidation Crash Course? Sponsored by: Measure to Manage II: Consolidation Crash Course? Sponsored by: Introduction To save money, increase efficiencies, and fund the move to the cloud, the Federal government aims to eliminate 800 data centers

More information

New Sales and Marketing Models Required to Sell Business Process Services

New Sales and Marketing Models Required to Sell Business Process Services Research Brief New Sales and Marketing Models Required to Sell Business Process Services Abstract: Numerous internal and external catalysts of change are forcing service providers to continuously reassess

More information

Revenue and Sales Reporting (RASR) Business Intelligence Platform

Revenue and Sales Reporting (RASR) Business Intelligence Platform Department of Information Resources Revenue and Sales Reporting (RASR) Business Intelligence Platform NASCIO 2009 Recognition Awards Category: Data, Information and Knowledge Management Executive Summary

More information

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary Enterprise Resource Planning Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 20 August 2003 Authors Fabrizio Biscotti Chris Pang Chad Eschinger This document has been published

More information

OBLIGATION MANAGEMENT

OBLIGATION MANAGEMENT OBLIGATION MANAGEMENT TRACK & TRACE: CONTRACTUAL OBLIGATIONS Better Visibility. Better Outcomes RAMESH SOMASUNDARAM DIRECTOR, IT VENDOR MANAGEMENT SERVICES MARCH 2012 E N E R G I C A Governance Matter

More information

Partner Sales Enablement Guide

Partner Sales Enablement Guide Partner Sales Enablement Guide Grow your business with financing from Cisco Capital Providing your customers with a financing option at the beginning of every purchase conversation can help you to meet

More information

Select CRM Applications Carefully to Get Maximum Benefits

Select CRM Applications Carefully to Get Maximum Benefits Strategic Planning, B. Eisenfeld Research Note 19 February 2003 Select CRM Applications Carefully to Get Maximum Benefits Enterprises pursuing the advantages of a customer relationship management strategy

More information

Strategic Sourcing Magic Quadrant Criteria: An Explanation

Strategic Sourcing Magic Quadrant Criteria: An Explanation Markets, D. Hope-Ross, J. Woods Research Note 14 March 2003 Strategic Sourcing Magic Quadrant Criteria: An Explanation A new Gartner Magic Quadrant for strategic sourcing applications is being introduced.

More information

Business Applications and Infrastructure Entwined

Business Applications and Infrastructure Entwined Markets, S. Hayward, B. Burton, J. Comport, Y. Genovese, T. Bittman Research Note 9 July 2003 Business and Infrastructure Entwined Oracle's bid for PeopleSoft encompasses more than applications. It illustrates

More information

Definition of the Market

Definition of the Market Markets, M. Halama Research Note 9 September 2003 Criteria for Pan-European Web Hosting Magic Quadrant, 2H03 Web hosting firms offer greatly differing services to a wide range of customers. Our criteria

More information

ERP Software and Your Business

ERP Software and Your Business CRM-ERP.com ERP Software and Your Business Choosing and Implementing the ERP Software Solution that Provides the Most Benefit to Your Company White Paper June 2008 ERP Software and Your Business Choosing

More information

How to Improve Service Quality through Service Desk Consolidation

How to Improve Service Quality through Service Desk Consolidation BEST PRACTICES WHITE PAPER How to Improve Quality through Desk Consolidation By Gerry Roy, Director of Solutions Management for Support, BMC Software, and Frederieke Winkler Prins, Senior IT Management

More information

2003 Desktop Software Distribution Magic Quadrant

2003 Desktop Software Distribution Magic Quadrant Markets, R. Colville Research Note 15 April 2003 2003 Desktop Software Distribution Magic Quadrant Software distribution is the critical component for desktop configuration management. Vendors in our Magic

More information

Cloud Management Platform Market Map 2016

Cloud Management Platform Market Map 2016 MARKET MAP Cloud Management Platform Market Map 2016 MAY 2016 William Fellows, Research Vice President A cloud management platform should operate like a cloud Uber app for IT consumption and delivery that

More information

TOTAL DATA INTEGRATION

TOTAL DATA INTEGRATION The Impact of Big Data on Integration and Governance Big data and Total Data have the potential to change the face of the data integration market. This report outlines the key drivers shaping this sector

More information

Management Update: How to Implement a Successful ERP II Project

Management Update: How to Implement a Successful ERP II Project IGG-09252002-02 B. Zrimsek, P. Phelan Article 25 September 2002 Management Update: How to Implement a Successful ERP II Project Gartner provides insights and recommendations on how enterprises can make

More information

Server Vendors' High-Availability Services: Magic Quadrant

Server Vendors' High-Availability Services: Magic Quadrant Markets, A. Mac Neela, B. Igou, E. Rocco Research Note 30 September 2002 Server Vendors' High-Availability Services: Magic Quadrant User demand for high availability of critical systems is driving the

More information

SAP's MDM Shows Potential, but Is Rated 'Caution'

SAP's MDM Shows Potential, but Is Rated 'Caution' Products, A. White, D. Hope-Ross Research Note 16 September 2003 SAP's MDM Shows Potential, but Is Rated 'Caution' SAP's introduction of its Master Data Management solution shows it recognizes that maintaining

More information

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing Decision Framework, J. Holincheck Research Note 28 February 2003 Deciding to Insource or Outsource for Human Resources Enterprises making new technology decisions are often considering various types of

More information

Business Process Management's Success Hinges on Business-Led Initiatives

Business Process Management's Success Hinges on Business-Led Initiatives Business Process Management's Success Hinges on Business-Led Initiatives 26 July 2005 Michael James Melenovsky Source: Gartner Note Number: G00129411 Organizations that had the most-successful BPM initiatives

More information

Data Center Consolidation in Western Europe Faces Limitations

Data Center Consolidation in Western Europe Faces Limitations Research Publication Date: 19 September 2006 ID Number: G00143179 Data Center Consolidation in Western Europe Faces Limitations Rakesh Kumar Organizations embarking on pan-european data center site consolidation

More information

ORACLE SERVICES PROCUREMENT

ORACLE SERVICES PROCUREMENT ORACLE SERVICES PROCUREMENT KEY FEATURES Create contracts for services with complex payment terms Incorporate progress payment schedule into services contracts Track and report progress based on schedule

More information

Management Update: The Importance of Developing a CRM Strategy

Management Update: The Importance of Developing a CRM Strategy IGG-10302002-03 J. Kirkby Article 30 October 2002 Management Update: The Importance of Developing a CRM A customer relationship management (CRM) strategy states how to turn a customer base into an intangible

More information

Business Intelligence Focus Shifts From Tactical to Strategic

Business Intelligence Focus Shifts From Tactical to Strategic Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth

More information

Magic Quadrant for Corporate Telephony in EMEA, 2003

Magic Quadrant for Corporate Telephony in EMEA, 2003 Markets, S. Blood, C. Lock Research Note 2 September 2003 Magic Quadrant for Corporate Telephony in EMEA, 2003 Cisco and Alcatel continue to offer the market's most comprehensive corporate propositions.

More information

Magic Quadrant for Data Center Outsourcing, 4Q03

Magic Quadrant for Data Center Outsourcing, 4Q03 Markets, R. Matlus, W. Maurer, L. Scardino, B. Caldwell Research Note 12 November 2003 Magic Quadrant for Data Center Outsourcing, 4Q03 Gartner's positioning of the 14 external service providers in the

More information

The ITO and BPO Offering Continuum

The ITO and BPO Offering Continuum Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor

More information

Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost

Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost G00238815 Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost Published: 4 October 2012 Analyst(s): Dave Russell IT leaders and storage managers must rethink their backup procedures

More information