Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary"

Transcription

1 Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary Publication Date: 15 January 2004

2 Author Robert H. Brown This document has been published to the following Marketplace codes: ITSV-WW-EX-0411 For More Information... In North America and Latin America: In Europe, the Middle East and Africa: In Asia/Pacific: In Japan: Worldwide via gartner.com: Entire contents 2004 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice

3 Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Introduction A significant increase in attention by outsourcing vendors to small and midsize businesses (SMBs) occurred in More SMBs are using outsourcing services than ever before, but this option is still not a mainstream pursuit for most. Most vendors seek opportunities among midsize (not small) businesses, and they do so as a parallel activity to business development efforts with large businesses. Gartner Dataquest estimates that the IT management market size and forecast for small businesses (1 to 99 employees) in 2003 is $1.84 billion and will grow to reach $2.58 billion by The midsize business (100 to 999 employees) IT management market in 2003 is estimated at $12.65 billion in 2003 and will grow to reach $15.67 billion by Many vendors will fail because of a lack of segmentation, an inability to respond to the unique requirements of the SMB market and a failure to commit to SMBs over the long run. Although SMBs prefer to maintain control and independence, they need help deploying and managing IT initiatives. With limited skills, SMB project managers struggle to determine the right mix between internal and external IT resources. Vendors will find that midsize businesses in particular will outsource more as their relationship with them grows and as these businesses develop a greater comfort level with outsourcing. As larger outsourcers cultivate more business with SMBs, many will rush to attract alliance partners that can help them drill down-market into SMB sectors they perceive as "underserved." These alliances will also help pave the way for large-market vendor access to an SMB sector in which many do not presently have relationships. Meanwhile, smaller, regional outsourcers will move upmarket at times, successfully cherry-picking high-margin contracts among large enterprises. The objectives of this market trends study were to identify and analyze major trends affecting how IT outsourcing vendors target SMBs in North America. The major areas of focus are broken down into the following categories: Customer focus and revenue mix SMB drivers and attitudes toward outsourcing Target markets Sales and marketing Contracts and engagements Methodology Key Findings From July through September 2003, Gartner Dataquest conducted a multipart survey of 65 IT professional services companies. These companies included consulting and systems integrators, IT management services companies, application service providers (ASPs), and business process outsourcers of varying revenue sizes. The data for this report was drawn from one of these surveys, which focused specifically on IT outsourcing trends. These companies were asked general questions about their work with SMBs. Data collected from a total of 35 IT outsourcing providers was analyzed. The following are some of the key findings of the Gartner Dataquest 2003 SMB IT outsourcing market trends study: 2004 Gartner, Inc. and/or its Affiliates. All Rights Reserved. 1

4 2 Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Recommendations The high growth of the overall outsourcing market is the top driver for vendors to pursue SMBs Fifty-four percent of vendor respondents cited "high growth of the overall outsourcing opportunity" as very important or extremely important in their pursuit of outsourcing business among SMBs. Unfortunately for SMB customers, this response indicates that to most respondents, the SMB market is not a specific strategy, but rather an afterthought in their pursuit of a robust market opportunity in outsourcing overall. Midsize is the SMB IT outsourcing market Midsize businesses account for approximately 20 percent of the total U.S. IT outsourcing market. Small businesses (those with fewer than 100 employees and $50 million revenue) account for only 3 percent of this market. SomeoutsourcershaveturnedattentiontoSMBsbecauseofthedowntrend in large-market IT spending One-fifth of vendor respondents cited "downtrend in large enterprise spending on IT and IT-enabled services" as very important or extremely important in their pursuit of outsourcing business among SMBs. Bolstering channel alliances and partners is critical for SMB outsourcing vendors Of the respondents, 62 percent rated this factor as a very important or an extremely important initiative for 2003 relative to SMBs and outsourcing. Smaller, regional outsourcers are interested in large-market prospects Of the respondents, many of which were Tier 3 and Tier 4 local providers, 33 percent rated "moving upmarket to provide services for large enterprises" as very important or extremely important initiatives for SMBs want contractually guaranteed cost savings When rating their agreement with statements about outsourcing and SMBs, vendor respondents strongly agree that cost is the primary requirement for many SMBs. "Contractually guaranteed cost savings and return on investment (ROI) are important for the SMB sector" rated highest, with an average rating of 5.44 on a scale of 1 to 7, with 7 being the highest. What SMBs want and what outsourcers can "afford" to give them do not match Thestatement"IToutsourcingvendorsofferthesamelevelsof service and support to SMBs as large enterprises" averaged a very low rating 2.9 on a scale of 1 to 7. Many SMBs want outsourcers to give them high-touch services. High-touch services are expensive, especially for larger vendors that traditionally work with like-size large enterprises. Outsourcers think SMBs want costs and flexibility to grow together over time When working with SMB prospects, outsourcing vendors are told that the top four selection criteria include their capability to provide a total solution, lower prices, flexible pricing and lower cost of implementation. Gartner Dataquest makes the following recommendations to SMB IT outsourcers: Be specific about your plans for the SMB market. Focus your efforts on midsize businesses. Beware of using SMBs as a large-market "escape hatch." Bolster alliances and channel partnerships. Beware of diluting midmarket traction to win large-market clients. Contractually guarantee cost savings and ROI Gartner, Inc. and/or its Affiliates. All Rights Reserved. 15 January 2004

5 Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) 3 Related Documents Assess your capability to "afford" to deliver what SMBs want from outsourcing. Offer an integrated portfolio of services. For additional information, see the following Gartner Dataquest research: "SMBs Seek 'High Touch' From Infrastructure Outsourcing Vendors," ITOU-WW-UW-0114 "SMB IT Services Buying Trends and Preferences, 2003," ITSM-NA-UW-0111 "SMBs Show Appetite for IT Outsourcing: How Will Outsourcers Respond? (Executive Summary)," ITSV-WW-EX-0273 "Evaluating the IT Infrastructure Outsourcing Landscape," ITSV-WW-DP "SMB Services and Software Market U.S. Forecasts, 2003," ITSM-NA-MS "Selecting an Outsourcer: Relationships Are Key to SMBs," COM "SMB IT Utility Wants and Needs, 2002," ITSM-NA-UW-0108 "Seven More Big Vendor Mistakes Inhibiting SMB IT Sales," COM "XSP Competitive Landscape," ITOU-WW-FR-0110 "SMBs Come in More Sizes Than Just Small and Medium," M "SMB Market Provides Relief for Savvy IT Professional Services Vendor," ITES-WW-MT-0107 "What Do SMBs Seek From Professional Service Providers?" M "Seven Big Mistakes Vendors Make When Targeting SMBs," M "Selling IT Services to the Small and Midsize Client," ITSV-WW-DP-0169 "Channel Strategies for SMB-Focused Vendors," ITSV-WW-PR-0225 For the full report, see "Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003," ITSM-NA-MT Gartner, Inc. and/or its Affiliates. All Rights Reserved. 15 January 2004

Business Process Outsourcing Popularity Grows in SMB Market (Executive Summary) Executive Summary

Business Process Outsourcing Popularity Grows in SMB Market (Executive Summary) Executive Summary Business Process Outsourcing Popularity Grows in SMB Market (Executive Summary) Executive Summary Publication Date: 30 January 2003 Authors Robert H. Brown Mika Yamamoto Krammer This document has been

More information

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary Enterprise Resource Planning Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 20 August 2003 Authors Fabrizio Biscotti Chris Pang Chad Eschinger This document has been published

More information

Midsize Enterprises Lead in Adoption of Payment Outsourcing

Midsize Enterprises Lead in Adoption of Payment Outsourcing Research Brief Midsize Enterprises Lead in Adoption of Payment Outsourcing Abstract: More than one-third of midsize enterprises plan to use payment outsourcing by 2004. New areas of interest include automated

More information

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary Publication Date: 2 January 2004 Author Bruce M. Caldwell This document has been published to the following

More information

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary Business Intelligence Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 9 January 2004 Authors Fabrizio Biscotti Colleen Graham This document has been published to the following

More information

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary Publication Date: July 11, 2002 Authors Drew Kraus Lily Yu This document has been published to the following

More information

Managers Begin to Apply Business Activity Monitoring

Managers Begin to Apply Business Activity Monitoring Research Brief Managers Begin to Apply Business Activity Monitoring Abstract: Managers are not fully using real-time capabilities for decision making; they implement BAM with basic analytic methods instead

More information

2002-2003 Web Services Development, North America (Executive Summary) Executive Summary

2002-2003 Web Services Development, North America (Executive Summary) Executive Summary 2002-2003 Web Services Development, North America (Executive Summary) Executive Summary Publication Date: 3 July 2003 Authors Nicole S. Latimer Colleen Graham Joanne M. Correia Norma Schroder This document

More information

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Publication Date: October 30, 2002 Authors Thomas Topolinski Chad Eschinger Pranav Kumar This document has

More information

New Sales and Marketing Models Required to Sell Business Process Services

New Sales and Marketing Models Required to Sell Business Process Services Research Brief New Sales and Marketing Models Required to Sell Business Process Services Abstract: Numerous internal and external catalysts of change are forcing service providers to continuously reassess

More information

Supply Chain Management Software Market: Europe, 2002 (Executive Summary)

Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Executive Summary Marketplace: Publication Date: 28 August 2003 Authors Fabrizio Biscotti Chad Eschinger Chris Pang This document

More information

IP Centrex and IP Telephony Offer Different Capabilities

IP Centrex and IP Telephony Offer Different Capabilities Competitive Analysis IP Centrex and IP Telephony Offer Different Capabilities Abstract: As IP Centrex and hosted IP telephony services become more mainstream, organizations must assess which solution is

More information

Asia/Pacific VoIP: A Change of Heart

Asia/Pacific VoIP: A Change of Heart Asia/Pacific VoIP: A Change of Heart Market Analysis Abstract: Voice over IP, which has been struggling to get off the ground for a long time, is beginning to take off in Asia/Pacific, especially in the

More information

Home Cable Providers Combine Voice, Video, Data

Home Cable Providers Combine Voice, Video, Data Research Brief Home Cable Providers Combine Voice, Video, Data Abstract: Cable service providers are looking to the three-way combination of video, voice, and data to increase revenue. Will this new format

More information

Software Market Definitions for Project Portfolio Management. Gartner Dataquest Guide

Software Market Definitions for Project Portfolio Management. Gartner Dataquest Guide Software Market Definitions for Project Portfolio Management Gartner Dataquest Guide Publication Date: 7 April 2003 GARTNER WORLDWIDE HEADQUARTERS NORTH AMERICA Corporate Headquarters 56 Top Gallant Road

More information

Prediction 2003: CRM Software Market Faces Tough Times

Prediction 2003: CRM Software Market Faces Tough Times Dataquest Predicts Prediction 2003: CRM Software Market Faces Tough Times Abstract: The customer relationship management software market falls from its pinnacle, and downward license revenue challenges

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015 MANAGED INFRASTRUCTURE MARKET OVERVIEW 2015 This report takes a global view of the managed infrastructure market, analyzing the state of the market by technology and region. It also highlights vendors

More information

TOTAL DATA WAREHOUSING: 2013-2018

TOTAL DATA WAREHOUSING: 2013-2018 TOTAL DATA WAREHOUSING: 2013-2018 Analytic Database and Hadoop Market Sizing and Forecasts This report examines the marketplace for Total Data Warehousing including competing players, revenue generation

More information

IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary

IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary Publication Date: 12 January 2004 Author Eric Goodness This document has been published to the following Marketplace codes:

More information

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability.

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability. Research Publication Date: 22 March 2010 ID Number: G00175194 Iron Mountain Acquires Mimosa Systems Sheila Childs, Kenneth Chin, Adam W. Couture Iron Mountain offers a portfolio of solutions for cloud-based

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

Users and Vendors Speak Out: Intrusion Detection and Prevention

Users and Vendors Speak Out: Intrusion Detection and Prevention Market Analysis Users and Vendors Speak Out: Intrusion Detection and Prevention Abstract: With network security concerns multiplying, intrusion protection systems are a hot commodity. But don't count out

More information

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Source: Gartner Note Number: G00127958 Leading storage service providers in North America are executing on clear

More information

The Data Management of Things

The Data Management of Things The Data Management of Things THE IMPLICATIONS OF IOT FOR DATA ANALYTICS The Internet of Things (IoT) is placing new demands on data storage, networking, processing and analytics. For end users, vendors

More information

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez J. Woods, A. White, K. Peterson, M. Jimenez Research Note 28 October 2002 Commentary Demand Chain Management Synchronizes CRM and SCM Pursued separately, supply chain management and customer relationship

More information

Software Suites Will Dominate Europe's Call Center Market

Software Suites Will Dominate Europe's Call Center Market Market Analysis Software Suites Will Dominate Europe's Call Center Market Abstract: By 2006, sales of IP-based call centers in Europe will exceed those of TDM systems, but adoption of independent server-based

More information

Midsize Enterprise Summit Business Continuity Questions

Midsize Enterprise Summit Business Continuity Questions Select Q&A, D. Scott, F. DeSalvo Research Note 6 February 2003 Midsize Enterprise Summit Business Continuity Questions Current events have created a new awareness of the importance of business continuity

More information

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing Decision Framework, J. Holincheck Research Note 28 February 2003 Deciding to Insource or Outsource for Human Resources Enterprises making new technology decisions are often considering various types of

More information

Agenda Overview for Multichannel Marketing, 2013

Agenda Overview for Multichannel Marketing, 2013 G00245870 Agenda Overview for Multichannel Marketing, 2013 Published: 3 January 2013 Analyst(s): Jennifer S. Beck, Adam Sarner Consumers are in the driver's seat, with high expectations for multichannel

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant.

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant. Markets, M. Halpern Research Note 18 March 2003 Defining the PLM Magic Quadrant by Criteria and Use We provide the methodology used in developing our product life cycle management Magic Quadrant. Core

More information

Predicts 2004: Supplier Relationship Management

Predicts 2004: Supplier Relationship Management Strategic Planning, D. Hope-Ross Research Note 17 November 2003 Predicts 2004: Supplier Relationship Management Enterprises using technology to improve supplier relationships should pay attention to changes

More information

Server Vendors' High-Availability Services: Magic Quadrant

Server Vendors' High-Availability Services: Magic Quadrant Markets, A. Mac Neela, B. Igou, E. Rocco Research Note 30 September 2002 Server Vendors' High-Availability Services: Magic Quadrant User demand for high availability of critical systems is driving the

More information

NAS Market Shows Deployment Shift in the First Half of 2003

NAS Market Shows Deployment Shift in the First Half of 2003 Market Analysis NAS Market Shows Deployment Shift in the First Half of 2003 Abstract: The network-attached storage market's revenue decline in the first half of 2003 points to a deployment shift from traditional

More information

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters?

TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters? EXECUTIVE OVERVIEW TO BUILD OR NOT TO BUILD Part I: Should service providers build or lease their datacenters? DATACENTER DECEMBER 2013 REPORT SNAPSHOT TITLE To Build or Not to Build ANALYST Kelly Morgan,

More information

Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023

Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 G00261104 Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 Published: 24 January 2014 Analyst(s): Nigel Rayner This Gartner Research Circle survey conducted in September 2013 shows that some organizations

More information

RBC Insurance Fetes Online Auto/Home Insurance Growth

RBC Insurance Fetes Online Auto/Home Insurance Growth Case Studies, K. Harris Research Note 29 October 2002 RBC Insurance Fetes Online Auto/Home Insurance Growth RBC Insurance's e-business successes are generating greater than $3 million in premiums per month.

More information

First North American Magic Quadrant: CRM Suites for SMBs

First North American Magic Quadrant: CRM Suites for SMBs Markets, J. Outlaw Research Note 6 February 2002 First North American Magic Quadrant: CRM Suites for SMBs Customer relationship management application suites have become the most-popular form of CRM technology

More information

Definition of the Market

Definition of the Market Markets, M. Halama Research Note 9 September 2003 Criteria for Pan-European Web Hosting Magic Quadrant, 2H03 Web hosting firms offer greatly differing services to a wide range of customers. Our criteria

More information

Magic Quadrant for Data Center Outsourcing, 4Q03

Magic Quadrant for Data Center Outsourcing, 4Q03 Markets, R. Matlus, W. Maurer, L. Scardino, B. Caldwell Research Note 12 November 2003 Magic Quadrant for Data Center Outsourcing, 4Q03 Gartner's positioning of the 14 external service providers in the

More information

Payer Business Process Outsourcing Trends for 2004

Payer Business Process Outsourcing Trends for 2004 Markets, J. Young Research Note 15 January 2004 Payer Business Process Outsourcing Trends for 2004 An assessment of business drivers, user adoption and BPO criteria for the healthcare payer industry corroborates

More information

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance Evolving technologies are expanding the need for effective electronic discovery in legal

More information

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET Mexico MULTI-TENANT DATACENTER MARKET This report provides an overview of the competitive dynamics in the Mexico market, a 451 Research Market Map of the competitors in the area, market share of the dominant

More information

The Outlook for IT. 2014 to 2017. Michael Smith VP Distinguished Analyst January 31, 2014

The Outlook for IT. 2014 to 2017. Michael Smith VP Distinguished Analyst January 31, 2014 The Outlook for IT Michael Smith VP Distinguished Analyst January 31, 2014 2014 to 2017 Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed

More information

Achieving Enterprise Software Success

Achieving Enterprise Software Success Achieving Enterprise Software Success A study of buyer and seller perspectives on the drivers of enterprise software success 2008 Table of Contents Executive Summary... 2 What is Success?... 3 A New Study

More information

Notebook Market Predictions, 2003

Notebook Market Predictions, 2003 Notebook Market Predictions, 2003 Dataquest Predicts Abstract: Microprocessor churn, a disappointing Tablet PC introduction, increasing wireless hot spots and wireless interfaces plus higher memory and

More information

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter Analyzing the Business of Enterprise IT Innovation DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE Monitoring, Managing and Optimizing the Datacenter As datacenters become bigger, denser and more complex,

More information

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 EXECUTIVE OVERVIEW MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 Global Perspectives KEY FINDINGS Managed hosting as a subset of managed infrastructure remains the overwhelming bulk of the market opportunity

More information

Upheaval in the CRM Services Market

Upheaval in the CRM Services Market Markets, J. Kirkby Research Note 24 October 2002 Upheaval in the CRM Services Market The customer relationship management services market is in upheaval: Competitive changes will strongly influence trends.

More information

The Magic Quadrant Framework

The Magic Quadrant Framework Markets, B. Eisenfeld, F. Karamouzis Research Note 14 November 2002 Americas CRM ESPs: 2003 Magic Quadrant Criteria Gartner has developed high-level evaluation criteria for the 2003 Americas customer relationship

More information

The ITO and BPO Offering Continuum

The ITO and BPO Offering Continuum Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor

More information

The Lack of a CRM Strategy Will Hinder Health Insurer Growth

The Lack of a CRM Strategy Will Hinder Health Insurer Growth Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey

More information

SSL VPN 1H03 Magic Quadrant Evaluation Criteria

SSL VPN 1H03 Magic Quadrant Evaluation Criteria Markets, J. Girard Research Note 8 April 2003 SSL VPN 1H03 Magic Quadrant Evaluation Criteria Secure Sockets Layer virtual private networks are simple, portable and convenient alternatives to IPsec, and

More information

Economic conditions and vendor consolidations

Economic conditions and vendor consolidations Magic Quadrant for the ERP Manufacturing Midmarket, 2005 Source: Gartner RAS Core Research Note G00127115, Billy Maynard, Yvonne Genovese, 30 June 2005, R1483 07142006. Economic conditions and vendor consolidations

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS EXECUTIVE OVERVIEW THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS KEY FINDINGS The IaaS market is currently about 20% the size of the managed hosting market; however, it

More information

Lead architect. Business architect. Technical architect. Lead Architect

Lead architect. Business architect. Technical architect. Lead Architect Tactical Guidelines, G. James Research Note 20 September 2002 Best Practices for Selecting Enterprise Architects A good enterprise architect needs not only excellent technical skills, but business and

More information

CLOUD CLIENTS AND VIRTUAL CLIENTS

CLOUD CLIENTS AND VIRTUAL CLIENTS CLOUD CLIENTS AND VIRTUAL CLIENTS The Transformation of Virtual Desktops Through Mobility and Cloud Computing Over the past three years, the technology we used to know as virtual desktop infrastructure

More information

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market THE CHANGING LINUX LANDSCAPE The cloud, community distributions and devops are dramatically impacting the market Trends such as cloud computing and devops whereby application development and deployment

More information

Research. Key Issues for Software as a Service, 2009

Research. Key Issues for Software as a Service, 2009 Research Publication Date: 6 February 2009 ID Number: G00164873 Key Issues for Software as a Service, 2009 Robert P. Desisto, Ben Pring As organizations' capital budgets dry up, clients evaluating SaaS

More information

Gartner Updates Its Definition of IT Infrastructure Utility

Gartner Updates Its Definition of IT Infrastructure Utility Research Publication Date: 23 April 2004 ID Number: M-22-2393 Gartner Updates Its Definition of IT Infrastructure Utility Claudio Da Rold Our new definition of IT infrastructure utility clears away some

More information

Extending the Power of Analytics with a Proven Data Warehousing. Solution

Extending the Power of Analytics with a Proven Data Warehousing. Solution SAP Brief SAP s for Small Businesses and Midsize Companies SAP IQ, Edge Edition Objectives Extending the Power of Analytics with a Proven Data Warehousing Uncover deep insights and reach new heights Uncover

More information

BSM Definition, Drivers and Inhibitors

BSM Definition, Drivers and Inhibitors Events, D. Curtis, M. Govekar Research Note 11 August 2003 BMC Positions Itself for Business Service Management BMC Software's announcement of its business service management strategy is solidified by

More information

Telco Multi-Play and Content Strategies

Telco Multi-Play and Content Strategies THOUGHT LEADERSHIP Telco Multi-Play and Content Strategies APR 2016 Declan Lonergan, VP, Research As telecom operators extend their convergence strategies and launch multi-play landline/mobile/tv services,

More information

Audi's Three Steps to a Winning CRM Strategy

Audi's Three Steps to a Winning CRM Strategy Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost

Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost G00238815 Modify Your Storage Backup Plan to Improve Data Management and Reduce Cost Published: 4 October 2012 Analyst(s): Dave Russell IT leaders and storage managers must rethink their backup procedures

More information

Agenda Overview for Social Marketing, 2015

Agenda Overview for Social Marketing, 2015 G00270737 Agenda Overview for Social Marketing, 2015 Published: 19 December 2014 Analyst(s): Julie Hopkins Social marketing programs are maturing; executives increasingly expect ROI to follow social marketing

More information

Data Platforms and Analytics Market Map 2016

Data Platforms and Analytics Market Map 2016 MARKET MAP Data Platforms and Analytics Market Map 2016 APRIL 2016 Matt Aslett, Research Director, Data Management & Analytics Krishna Roy, Senior Analyst, Data Platforms & Analytics James Curtis, Senior

More information

Management Update: The Importance of Developing a CRM Strategy

Management Update: The Importance of Developing a CRM Strategy IGG-10302002-03 J. Kirkby Article 30 October 2002 Management Update: The Importance of Developing a CRM A customer relationship management (CRM) strategy states how to turn a customer base into an intangible

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

2016 Trends in Service Providers

2016 Trends in Service Providers PREVIEW 2016 Trends in Service Providers NOV 2015 Al Sadowski, Research Director Liam Eagle, Senior Analyst Carl Brooks, Analyst Jim Davis, Senior Analyst Selling generic technology resources is no way

More information

Cloud Management Platform Market Map 2016

Cloud Management Platform Market Map 2016 MARKET MAP Cloud Management Platform Market Map 2016 MAY 2016 William Fellows, Research Vice President A cloud management platform should operate like a cloud Uber app for IT consumption and delivery that

More information

Don't Pay to Support CRM 'Shelfware'

Don't Pay to Support CRM 'Shelfware' Tactical Guidelines, J. Disbrow Research Note 3 May 2003 Don't Pay to Support CRM 'Shelfware' Enterprises license customer relationship management solutions that are often never totally deployed. Software

More information

2016 Trends in Cloud and IT Services Markets

2016 Trends in Cloud and IT Services Markets PREVIEW 2016 Trends in Cloud and IT Services Markets DEC 2015 William Fellows, Research Vice President Owen Rogers, Research Director Agatha Poon, Research Manager Katy Ring, Research Director Cloud transformation

More information

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS Analyzing the Business of Enterprise IT Innovation E-DISCOVERY AND E-DISCLOSURE Bringing It All Back Home Almost four years after all electronic information became legally discoverable in US courts, organizations

More information

Emerging PC Life Cycle Configuration Management Vendors

Emerging PC Life Cycle Configuration Management Vendors Research Publication Date: 20 January 2011 ID Number: G00209766 Emerging PC Life Cycle Configuration Management Vendors Terrence Cosgrove Although the PC configuration life cycle management (PCCLM) market

More information

Business Intelligence Platform Usage and Quality Dynamics, 2008

Business Intelligence Platform Usage and Quality Dynamics, 2008 Research Publication Date: 2 July 2008 ID Number: G00159043 Business Intelligence Platform Usage and Quality Dynamics, 2008 James Richardson This report gives results from a survey of attendees at Gartner's

More information

Use These Guidelines for Making Better CRM Consulting Provider Selections

Use These Guidelines for Making Better CRM Consulting Provider Selections Research Publication Date: 7 July 2006 ID Number: G00141062 Use These Guidelines for Making Better CRM Consulting Provider Selections Matthew Goldman, Ed Thompson, Lorrie Scardino Gartner sees many inconsistencies

More information

TOTAL DATA INTEGRATION

TOTAL DATA INTEGRATION The Impact of Big Data on Integration and Governance Big data and Total Data have the potential to change the face of the data integration market. This report outlines the key drivers shaping this sector

More information

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY?

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY? Cloud Brokers MAKING ITAAS A PRACTICAL REALITY? This report examines what a cloud broker is, its components and functions, its role(s), its audience and how it supports the delivery of ITaaS by turning

More information

Magic Quadrant for Corporate Telephony in EMEA, 2003

Magic Quadrant for Corporate Telephony in EMEA, 2003 Markets, S. Blood, C. Lock Research Note 2 September 2003 Magic Quadrant for Corporate Telephony in EMEA, 2003 Cisco and Alcatel continue to offer the market's most comprehensive corporate propositions.

More information

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling.

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling. THE BUSINESS SIDE OF SOFTWARE LICENSING Although licensing models have evolved with technology innovations, they do not fully satisfy the business issues faced by today s enterprises. The focus of successful

More information

The Objectives of a CRM Strategy

The Objectives of a CRM Strategy Tutorials, J. Kirkby Research Note 23 October 2002 What Is a Customer Relationship Management Strategy? A CRM strategy states how to turn a customer base into an intangible asset for market valuations.

More information

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments BACKUP IN A VIRTUAL WORLD Data-Protection Challenges in Virtual Server Environments Data protection for virtual environments became crucial when end users began virtualizing tier-one, mission-critical

More information

Managed Remote-Access 1H03 Leaders, Challengers

Managed Remote-Access 1H03 Leaders, Challengers Markets, J. Girard, E. Paulak Research Note 19 March 2003 Managed Remote-Access 1H03 Leaders, Challengers Owning networks no longer drives remote-access market leadership. Vendors that aggregate other

More information

Toolkit: Reduce Dependence on Desk-Side Support Technicians

Toolkit: Reduce Dependence on Desk-Side Support Technicians Gartner for IT Leaders Publication Date: 23 April 2007 ID Number: G00147075 Toolkit: Reduce Dependence on Desk-Side Support Technicians David M. Coyle, Terrence Cosgrove The IT service desk and PC life

More information

Vendors of specialized applications protect the keystones of fusion

Vendors of specialized applications protect the keystones of fusion Strategic Planning, M. Raskino, A. Kyte, W. Andrews, C. Abrams Research Note 19 January 2004 SOBA Offers New Hope for Niche Vendors of Business Software Niche vendors often fall prey to larger rivals that

More information

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM 1 of 5 10/11/2010 9:44 AM 27 April 2010 Mark Fabbi Gartner RAS Core Research Note G00200313 With the completion of the 3Com acquisition, HP will become a formidable competitor across the entire enterprise

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

Web and Application Hosting 2015

Web and Application Hosting 2015 MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on

More information

Software and Data Are Reshaping the Advertising Market

Software and Data Are Reshaping the Advertising Market THOUGHT LEADERSHIP Software and Data Are Reshaping the Advertising Market APR 2016 Scott Denne, Analyst Matt Mullen, Senior Analyst, Social Business The growth of digital media and mobile connectivity

More information

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity Research Publication Date: 11 August 2011 ID Number: G00215300 Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity John P Morency, Donna Scott, Dave Russell For the

More information

Software-Defined Network Architectures Find High Customer Value When Applied to the WAN

Software-Defined Network Architectures Find High Customer Value When Applied to the WAN MARKET FORECAST APR 2016 Software-Defined Network Architectures Find High Customer Value When Applied to the WAN Peter Christy, Research Director, Networks EXECUTIVE OVERVIEW Networking has evolved rapidly

More information

COM-18-7559 J. Holincheck

COM-18-7559 J. Holincheck J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in 2003.

More information

Vendor Ratings, VDR-19-8225 Thomas Bittman

Vendor Ratings, VDR-19-8225 Thomas Bittman Vendor Ratings, Thomas Bittman Research Note 14 April 2003 Vendor Rating: IBM Rates Positive for Strategy, Portfolio IBM has a broad product portfolio with successful products in key areas. On demand is

More information