VERIPATROL Mobile User Guide

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1 Version VERIPATROL Mobile Overview VERIPATROL Mobile is an optional software platform to support the playback and transfer of video files from a computer installed in a remote location such as a vehicle. VERIPATROL Mobile has two operating modes: View Only and Remote Transfer. View only mode is designed to provide secure access to the video files in the field without a direct connection to the VERIPATROL server. In view only mode the video files will remain on the camera and require download later for permanent storage. View only mode is free and available to all VERIPATROL users. Remote transfer mode allows for the download of video files to a computer without an active connection to the VERIPATROL server. Video files can be viewed and comments/category can be completed. The video files will then be wirelessly transferred from the computer to the VERIAPTROL server using the Bee Networx LinkPro software. Remote transfer requires the purchase of a software license from Bee Networx to support the movement of video files from the remote computer to the VERIPATROL server. Contact Us If you need assistance operating the VERIPATROL system or VIEVU cameras, please visit contact us by phone at or For assistance operating Bee Networx s LinkPro software please contact Bee Networx at or

2 Contents Review Mode 2 Starting the VERIPATROL Mobile Application... 2 Adding Details to Videos. 3 Playing Videos... 4 Print Video Screenshot.. 5 Making Copies of Videos.. 5 Export Audio Copy for Transcription 6 Mobile+ Remote Transfer Mode 7 Starting the VERIPATROL Mobile Application... 8 Downloading Video. 8 Playing Videos Print Video Screenshot.. 10 Selecting a Video Category Adding a Case Number to Videos 11 Adding Comments to Videos Marking a Video to Never be Deleted Marking a Video for Lockdown. 13 Making Copies of Videos Export Audio Copy for Transcription 14 Setting Video Transfer Priority.. 15 Viewing BOLO Messages. 16 Updating Cached Information 17 Updating Cached Information View Preferences 18 Change View Preferences Activating Mobile+ 19 Activating Mobile+ (Remote Transfer Mode).. 19 Mobile Ver Page 1

3 Review Mode Note: Video files will only remain available in the Mobile application for 1 hour after download. REVIEW MODE Review mode is designed to provide secure access to the video files on a camera in the field to allow video review or adding metadata to the videos without a direct connection to the VERIPATROL server. In review mode the video files will remain on the camera and metadata will be placed on the camera. The camera will need to be downloaded later to store the video files and metadata in VERIPATROL. Review mode is free and available to all VERIPATROL users. STARTING THE VERIPATROL MOBILE APPLICATION To start the VERIPATROL Mobile application, double click on the VIEVU Mobile icon located on the desktop. Alternatively the program can be started by clicking Start, selecting All Programs, selecting VIEVU VERIPATROL and clicking on VERIPATROL Mobile. Note: The password field is case sensitive. Note: If you receive the error Invalid Credentials it is possible the Mobile application has not been updated with the login information. More information can be found in the section titled Updating Cached Information. Contact your Program Administrator for a Login and Password. After entering your Login and Password, Click OK. The VERIPATROL Mobile Application console opens. Mobile Ver Page 2

4 ADD DETAILS TO VIDEOS Note: The camera must be connected to the computer and in the ON position to be downloaded. The cable requires two USB ports. You must connect both the USB and RS-232 connectors to USB ports on the computer. A USB hub can be used if needed. To review the video files currently stored on the camera or to add metadata to the videos, connect all ends of the supplied cable to the camera and the computer. Turn the camera ON. Click the Add Details to Videos button located on the bottom of the window. The View Only Mode warning window will appear. This is to inform you the videos will remain on the camera. The camera must be downloaded with the VERIPATROL Client application at a later time for permanent storage. Click Ok. The VidLock security window will appear. Note: If you receive the error Camera is not assigned to this server it is possible the Mobile application has not been updated with the camera information. More information can be found in the section titled VERIPATROL Cached Information. If the camera has not been assigned prior to download, the following message will appear. Contact your program administrator for assistance. Mobile Ver Page 3

5 The file annotation window will appear. Select a category, add a case number, add comments, mark the video to never be deleted or for lockdown. When finished, click the Next Video button to move to the next video. Note: Videos downloaded in View Only mode will only be available for playback for 1 hour. After 1 hour the videos will be removed. When complete, the video files are NOT removed from the camera. The video files and the metadata entered will remain on the camera. The camera will need to be downloaded with the VERIPATROL Client software for permanent storage. PLAYING VIDEOS To play a video, highlight the video and click the Play button located at the bottom. You can also double click a video to play it. The video playback window opens. You can play the video, fast forward, or rewind the video. Use the slider bar to navigate to the desired portion of the video. Click the red X located on the top right to close the video and return to the video list. Mobile Ver Page 4

6 PRINT VIDEO SCREENSHOT Note: To obtain an electronic screenshot use the Print Screen button on your keyboard. To print a screenshot of a video file first begin playback of the video file. Next, click the Pause button located at the lower left of the screen at the desired point of the video. While the video is paused, click the Print button at the top right of the window A print dialog window will appear. The print out will contain additional information such as the file name, the user who printed the document and the time the document was printed. MAKING COPIES OF VIDEOS Note: All copies of videos created from the VERIPATROL system will require the ffdshow codec to be installed on the computer for the video to be played. This codec can be downloaded from Note: VERIPATROL does not include CD/DVD authoring software. If CD/DVD authoring software has been installed on the computer you may need to make a copy of the video to the desktop. Then use the CD/DVD authoring software on the computer to burn the video file to the disc. To make a copy of a video, click the Videos button located at the top of the window. Highlight the video and click the Make Copy button. The Make Copy window will appear. Enter the purpose of the copy into the window. The target directory lists the location where the video copy will be created. Mobile Ver Page 5

7 Click the Browse button to select a different location. Click on the location where the video copy should be created and click OK. Click the Copy button to create the video copy. A new video file will be visible in the target directory chosen. If the Export Master Log with Video Copies feature is enabled, a text file will also be created. See the Export Master Log with Video Copies section in this document for further details. Note: Net Transcripts is VIEVU s exclusive transcription partner. Contact VIEVU or Net Transcripts for more information. EXPORT AUDIO COPY FOR TRANSCRIPTION VERIPATROL provides the ability to export an audio only copy of a video file to submit for transcription through Net Transcripts. To export an audio only copy, click the Videos button located at the top of the window. Highlight the video and click the Make Copy button. The Make Copy window will appear. Enter the purpose of the copy into the window. The target directory lists the location where the audio only copy will be created. Place a check mark in Export Audio Only Mobile Ver Page 6

8 Click the Browse button to select a different location. Click on the location where the audio only copy should be created and click OK. Click the Copy button to create the video copy. A new video file will be visible in the target directory chosen. Note: If you have not signed up with Net Transcripts, use the same link to begin the registration process. Visit and login with your secure credentials. Upload the audio only copy to request transcription services. Mobile+ MOBILE+ REMOTE TRANSFER MODE Note: To purchase a LinkPro software license contact VIEVU Sales at Mobile+ Remote transfer mode allows for the download of video files to a computer without an active connection to the VERIPATROL server. Video files can be viewed and comments/category can be completed. The video files will then be wirelessly transferred from the computer to the VERIAPTROL server using the Bee Networx LinkPro software. Remote transfer requires the purchase of a software license from Bee Networx to support the movement of video files from the remote computer to the VERIPATROL server. Mobile Ver Page 7

9 STARTING THE VERIPATROL MOBILE+ APPLICATION Note: The password field is case sensitive. Note: If you receive the error Invalid Credentials it is possible the Mobile application has not been updated with the login information. More information can be found in the section titled VERIPATROL Cached Information. To start the VERIPATROL Mobile application, double click on the VIEVU Mobile icon located on the desktop. Alternatively the program can be started by clicking Start, selecting All Programs, selecting VIEVU VERIPATROL and clicking on VERIPATROL Mobile. Contact your Program Administrator for a Login and Password. After entering your Login and Password, Click OK. The VERIPATROL Mobile application console opens. DOWNLOADING VIDEO Note: The camera must be connected to the computer and in the ON position to be downloaded. The cable requires two USB ports. You must connect both the USB and RS-232 connectors to USB ports on the computer. A USB hub can be used if needed. To download videos from a camera, connect all ends of the supplied cable to the camera and the computer. Turn the camera ON. Click the Download Videos From Camera button located on the bottom of the window. Mobile Ver Page 8

10 The VidLock security window will appear. Note: If you receive the error Camera is not assigned to this server it is possible the Mobile application has not been updated with the camera information. More information can be found in the section titled VERIPATROL Cached Information. If the camera has not been assigned prior to download, the following message will appear. Contact your program administrator for assistance. If video annotation was selected, the annotation window will appear. Select a category, add a case number, add comments, mark the video to never be deleted or for lockdown. When finished, click the Next Video button to move to the next video. If video annotation was not selected, the file download window will appear. Once the download is complete, the video files are removed from the camera. Note: Videos downloaded in View Only mode will only be available for playback for 1 hour. After 1 hour the videos will be removed. The VERIPATROL Mobile Application window will now display a list containing all of the videos that have been uploaded. It is now safe to turn off and disconnect the camera from the computer. Mobile Ver Page 9

11 PLAYING VIDEOS To play a video, highlight the video and click the Play button located at the bottom. You can also double click a video to play it. The video playback window opens. You can play the video, fast forward, or rewind the video. Use the slider bar to navigate to the desired portion of the video. Click the Emergency Transfer to Server button to immediately begin transferring the video to the VERIPATROL server. Click the red X located on the top right to close the video and return to the video list. PRINT VIDEO SCREENSHOT Note: To obtain an electronic screenshot use the Print Screen button on your keyboard. To print a screenshot of a video file first begin playback of the video file. Next, click the Pause button located at the lower left of the screen at the desired point of the video. While the video is paused, click the Print button at the top right of the window A print dialog window will appear. The print out will contain additional information such as the file name, the user who printed the document and the time the document was printed. Mobile Ver Page 10

12 SELECTING A VIDEO CATEGORY To select a video category, highlight the video and click the Add Details button located in the lower left corner. The File Information window will appear. Note: File Categories are Added/Removed and Renamed on the Server Setup tab. Select the desired category from the Category drop down box. When finished click the Apply button located in the lower left corner. The category that was selected will now be visible in the Category column. ADDING A CASE NUMBER TO VIDEOS To add a case number to a video, highlight the video and click the Add Details button located in the lower left corner. The File Information window will appear. Enter a case number into the Case Number box. When finished click the Apply button located in the lower left corner. The case number is now visible in the Case Number column. Mobile Ver Page 11

13 ADDING COMMENTS TO VIDEOS To add comments to a video, highlight the video and click the Add Details button located in the lower left corner. The File Information window will appear. Enter any comments into the comments box. When finished click the Apply button located in the lower left corner. The comments that were entered will now be visible in the Comment column. MARKING A VIDEO TO NEVER BE DELETED Note: Videos that are not marked will be deleted based on the current retention period. Contact your Program Administrator if you are unsure about the length of the current retention period. To mark a video to never be deleted, highlight the video and click the Add Details button located in the lower left corner. The File Information window will appear. Place a checkmark in Never Delete This Video. When finished click the Apply button located in the lower left corner. If a video has been set to never be deleted, the video will be listed in bold text in the video list. Mobile Ver Page 12

14 MARKING A VIDEO FOR LOCKDOWN Note: Videos that are marked for lockdown can only be viewed, modified or copied by users with View Lockdown Video security. Only users with View Lockdown Video security can remove a video from lockdown status. Any user can mark a video for lockdown status. To mark a video for lockdown, highlight the video and click the Add Details button located in the lower left corner. The File Information window will appear. Place a checkmark in Lockdown Video. When finished click the Apply button located in the lower left corner. MAKING COPIES OF VIDEOS Note: All copies of videos created from the VERIPATROL system will require the ffdshow codec to be installed on the computer for the video to be played. This codec can be downloaded from Note: VERIPATROL does not include CD/DVD authoring software. If CD/DVD authoring software has been installed on the computer you may need to make a copy of the video to the desktop. Then use the CD/DVD authoring software on the computer to burn the video file to the disc. To make a copy of a video, click the Videos button located at the top of the window. Highlight the video and click the Make Copy button. The Make Copy window will appear. Enter the purpose of the copy into the window. The target directory lists the location where the video copy will be created. Mobile Ver Page 13

15 Click the Browse button to select a different location. Click on the location where the video copy should be created and click OK. Click the Copy button to create the video copy. A new video file will be visible in the target directory chosen. If the Export Master Log with Video Copies feature is enabled, a text file will also be created. See the Export Master Log with Video Copies section in this document for further details. Note: Net Transcripts is VIEVU s exclusive transcription partner. Contact VIEVU or Net Transcripts for more information. EXPORT AUDIO COPY FOR TRANSCRIPTION VERIPATROL provides the ability to export an audio only copy of a video file to submit for transcription through Net Transcripts. To export an audio only copy, click the Videos button located at the top of the window. Highlight the video and click the Make Copy button. The Make Copy window will appear. Enter the purpose of the copy into the window. The target directory lists the location where the audio only copy will be created. Place a check mark in Export Audio Only Mobile Ver Page 14

16 Click the Browse button to select a different location. Click on the location where the audio only copy should be created and click OK. Click the Copy button to create the video copy. A new video file will be visible in the target directory chosen. Note: If you have not signed up with Net Transcripts, use the same link to begin the registration process. Visit and login with your secure credentials. Upload the audio only copy to request transcription services. SETTING VIDEO TRANSFER PRIORITY VERIPATROL Mobile+ provides 3 separate video transfer priorities. These priority levels are used to define the order to transfer the videos and the connection methods to use. The priority levels are: Normal, High and Emergency. All videos are uploaded at the lowest Normal priority level. The user can choose to enable High priority or Emergency if necessary. When a video is in Normal or High priority, the video is held on the computer for 1 hour and is available for playback and adding comments/category information. When a video is placed in Emergency priority, the transfer immediately begins and the video is no longer available for playback for adding comments/category information. To set the High priority, highlight the video and click the Add Details button located in the lower left corner. Mobile Ver Page 15

17 The File Information window will appear. Place a checkmark in LinkPro High priority transfer to server. Click the Apply button located in the lower left corner. After approximately 1 hour, the video will be transferred to the server using High priority. To set the Emergency priority, highlight the video and click the Play button located at the bottom. You can also double click a video to play it. The video playback window opens. Click the Emergency Transfer to Server button to select Emergency priority and immediately begin transferring the video to the VERIPATROL server. The video will no longer be available for playback or adding comments/category information. VIEWING BOLO MESSAGES VERIPATROL Mobile+ has a Be on The Look-Out (BOLO) function to deliver a picture, video, or any type of file to all of the VERIPATROL Mobile+ remote computers. This can be helpful for quickly distributing a piece of information such as a photo of a suspect or vehicle. Mobile Ver Page 16

18 When a BOLO message is received, a pop-up message will appear. Click Open to view the file or Close to ignore the BOLO message. Updating UPDATING CACHED INFORMATION Cached Information VERIPATROL Mobile will cache information locally on the computer to support secure access to the system without an active connection to the VERIPATROL server. The cached information will be automatically updated when VERIPATROL Mobile can access the server across the network. The following pieces of information are cached locally: User Login information, Camera security keys and File Categories. If changes are made to these pieces of information, they may not be immediately reflected in the Mobile application. For example, if a user s password was changed in the Admin application; the user will not be able to log in to the Mobile application with the new password until the cached information has been updated. The cached information will be automatically updated at regular intervals; however a manual process has been built to force the information to be updated immediately. Mobile Ver Page 17

19 To manually update the cached information, access the VERIPATROL Mobile Configuration application by clicking Start, selecting All Programs, selecting VIEVU VERIPATROL and clicking on Mobile Configuration. The VERIPATROL Mobile Configuration application window will open. Confirm you have a network connection to allow access to the VERIPATROL server. You may need to activate a corporate VPN or other program to allow access to the network. Note: If an error message is received, confirm you have a network connection to the VERIPATROL server. Click the Update Cached Information button located at the bottom of the window. When the update is complete a confirmation window will be displayed. Click Ok View Preferences CHANGE VIEW PREFERENCES The Mobile program allows for customization of the user interface. Each user can decide which columns are displayed as well as how the thumbnails are presented. Mobile Ver Page 18

20 To change the view preferences, click the File menu button on the top left corner and select settings. The Settings window will appear. Click the File List Columns tab. Add or remove checkmarks as necessary. When finished click the OK button. The settings changes will be immediately applied. Activating Mobile+ Note: The LinkPro server must be setup and configured prior to activating VERIPATROL Mobile+. ACTIVATING MOBILE+ (REMOTE TRANSFER MODE) To activate Mobile+ Remote Transfer mode an activation process must be performed to configure the LinkPro software. To activate Mobile+, access the VERIPATROL Mobile Configuration application by clicking Start, selecting All Programs, selecting VIEVU VERIPATROL and clicking on Mobile Configuration. Mobile Ver Page 19

21 Note: The LinkPro server must be setup and licensed prior to activating VERIPATROL Mobile+. The VERIPATROL Mobile Configuration application window will open. Confirm you have a network connection to allow access to the LinkPro server. You may need to activate a corporate VPN or other program to allow access to the network. Click the Activate LinkPro button. The LinkPro activation window will open. Input the Bee Networx customer number, LinkPro server address and the LinkPro server port. Note: If an error message is received, confirm you have a network connection to the VERIPATROL server that is running the LinkPro server software. Click the Activate button at the bottom. The LinkPro activation process will begin. When activation is complete a confirmation window will be displayed. VERIPATROL Mobile is now in Mobile+ Remote Transfer mode. Mobile Ver Page 20

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