Voluntary Products and Services

Transcription

1 Voluntary Products and Services

2 ASSURANT SPECIALTY PROPERTY Assurant Specialty Property develops, underwrites, markets, and administers specialty property and personal lines of insurance and related services through collaborative relationships with industry leaders. We are the industry leader in voluntary products, lender placed homeowners insurance and insurance outsourcing services, with a growing presence in collateral protection insurance for automobiles. Assurant partners with a diverse portfolio of companies including mortgage lenders and other financial and non-financial institutions to underwrite and market a variety of insurance-based, membership and warranty products. Our clients receive: The peace-of-mind that our underwriting companies are financially solid with excellent operating performance, ensuring that customers will be protected in the event of a loss. The prestige that we are part of Assurant, Inc., a Fortune 500 company and a member of the S&P 500, with $26 billion in assets and $8 billion in annual revenue, with approximately 14,500 employees, and a national provider of various insurance products to consumers. The benefits of being partnered with an all-inclusive provider that manages its administration, claims, underwriting, customer service, and marketing under one umbrella, allowing for greater control over service levels. The experience of our knowledgeable representatives who are available to speak with our clients and their customers on any issues regarding our programs. A Name You Can Trust.

3 CUSTOMER FOCUSED. RESULTS DRIVEN. As a decision maker you want to ensure that the products you offer your customers adhere to the same core values and customer service standards as your own. Partnering with an organization that can help you deliver on that promise is an important decision. With Assurant Specialty Property s Voluntary Products and Services you can rest assured knowing that your customers will receive the highest quality products and services and that your interests will always be protected. For more than 60 years, Assurant Specialty Property has been creating and achieving ways to provide valueadded support for our business partners. Let us put your goals within reach. A Partner You Can Rely On.

4 VOLUNTARY PRODUCTS AND SERVICES We pride ourselves on our expertise in targeting a varied consumer market. Assurant s diverse portfolio of products enables us to bring your customers supplemental insurance and membership programs not always offered through traditional marketing channels. Our product offerings are available in both English and Spanish to meet the needs of bilingual customers. They are also fully supported in both languages well after the sale, including fulfillment, claims and customer service. Identity Fraud Solutions An identity theft program that offers protection and recovery from the complicated financial tangle that can result from identity theft. Our Identity Theft Solutions program is truly the most unique and competitive solution in the marketplace today. The product is highly flexible, with a robust set of features and benefits. The program provides a user-friendly, secure, and thorough resolution option to the complicated financial tangle that can result from identity theft. This important protection also offers several plan options at varying price levels to fit the individual consumer s identity protection needs. Plans can include: Single or Triple Credit Reports & Scores Single or Triple Credit Bureau Monitoring Legal Network Access Live Restoration Services Financial Reimbursement up to $50,000 $500 Emergency Cash/Cash Recovery up to $1,000 Public Records Monitoring Credit Education Specialists And more. First Protector Our First Protector product is a supplemental homeowners insurance program that pays valuable benefits typically not covered in one s homeowners policy. First Protector helps alleviate the financial hardship that a devastating disaster can bring by paying: The monthly mortgage payment for up to two years, regardless of all other insurance, including homeowners, if a customer s home is uninhabitable for more than 48 hours. The mortgage balance if the land where the home is located is condemned or judged permanently uninhabitable. A homeowners deductible reimbursement up to $1,000, up to a maximum of 2 losses in a consecutive 12 month period. Up to $1,000 Emergency Cash to further assist with any additional expenses a customer may incur as a result of being displaced from their home due to a covered loss. Involuntary Unemployment Insurance pays the mortgage payment, or a portion thereof, in the event one becomes involuntarily unemployed. Additional optional service benefits can be offered, which include: Contractor Emergency Assistance, Contractor Referral Service, Reviews of Contractor Quotes and Emergency Messaging. An Indispensable Portfolio of Value Added Products.

5 Accidental Death and Disability Insurance An insurance product that provides valuable benefits if a customer is seriously injured or dies due to an accident. Multiple coverage amounts are available. Our Accidental Death (AD) product suite includes multiple product variations with different price points and benefits that have proven to have different appeal to different subsets of a portfolio. Our AD products help alleviate the financial burden resulting from an accidental death by offering several benefit amount options that can be chosen by the insured, along with family coverage available to include both spouses and children. Mortgage-related Life Insurance An insurance product that provides valuable benefits if a customer dies due to any event. Our Life Insurance Plans are designed to provide financial security to our customers in the event of a death. Our plans pay the outstanding loan balance or $300,000, whichever is less in the event the single or joint insured s dies due to a covered event. In addition, some of our plans feature a Living Benefit, which provides an advanced lump-sum cash payment of up to 50% of the loan balance, if the customer is diagnosed as terminally ill. Home Protection Plan A membership program that provides comprehensive benefits related to the ownership and maintenance of a customer s home and personal property. The Home Protection Plan provides: A Contractor Referral Service and Professional Review of Contractor Quotes/Estimates A homeowners deductible reimbursement up to $250 Photo inventory system to record belongings in case of theft or damage Encoded property identification stickers to help identify lost or stolen property $500 Emergency Cash if a customer is displaced from their home due to a covered loss An additional $500 for Emergency Lodging if a customer is displaced from their home due to a covered loss 24-hour home assistance from an experienced tradesperson for emergency repairs A 100% reimbursement of replacement on any covered item up to $2,500 if it is damaged or stolen within 90 days of purchase Savings of 25% to 50% on more than 300,000 brand name items with our members-only discount shopping services Extended U.S. manufacturers warranties for one extra year on all items purchased Access to MyPersonalVault, and online virtual safe deposit box available Help Safeguard Your Customers Most Important Assets.

6 CLIENT-CUSTOMIZED SERVICES Our in-house services will provide effective strategies, promotional resources and operational capabilities that will drive customer acquisition and deliver persuasive marketing communications to your customers clearly and effectively. These services are tailored for each our clients specific needs and portfolio. Services can include: Dedicated Client Management To ensure that our clients receive the highest level of service, a dedicated Account Executive is assigned to manage each account. The Account Executive serves as the intermediary between our business partners and the various functional areas within Assurant Specialty Property. The Account Executive works directly with the client to understand all of their business needs and requirements to ensure their goals are met and exceeded. Dedicated Client Management Campaign Management Analytics and Modeling Insight Marketing Communications Capabilities Web and E-Marketing Capabilities Outbound Telemarketing Programs Dedicated Customer Service and Direct Sales Team Support Cross-Sell Initiatives Claims Administration Systems Integration Campaign Management Campaign Managers supervise and coordinate the overall execution of all campaigns across the board. Campaign Managers work with our Account Executives to coordinate the implementation phase of each campaign and manage the creative process including development of marketing materials and all compliance, legal state-filing, and operational reviews. In addition, they also develop the campaign plans, campaign production schedules, creative strategies, tactics and collaborate with our direct marketing analysts to define the most suitable modeling and contact management strategy for our clients. Unparalleled Resources At Your Disposal.

7 Analytics and Modeling Insight Our modeling and analytics infrastructure thoroughly analyzes customer and geo demographic data in order to develop insights that lead to a successful and profitable campaign. In addition to our modeling capabilities, Assurant maintains a Campaign Management System that operates on an Oracle database, and enables us to centralize our cumulative campaign results, track and evaluate our past direct marketing efforts. This allows us view our historical data and review results by product, media, client, insured, member, line of business, premium/fee, or a number of other factors to determine the best strategies for our individual clients marketing goals. Marketing Communications Capabilities Our in-house creative agency offers turnkey marketing communications services from design to print and web marketing capabilities. Web and E-Marketing Capabilities Assurant s E-Marketing platform provides a comprehensive solution for the creation and distribution of customized electronic marketing campaigns via , banners, and customized websites. Our Web and E-Marketing capabilities are client specific and incorporate your company and private label branding; all are hosted on-site on our own secure servers. When the marketing campaign is completed, and Web-based analytic reporting is conducted. Outbound Telemarketing Programs Direct contact with the consumer is one of the most effective ways to increase the likelihood of a successful sale. Assurant assigns a dedicated vendor manager to each telemarketing campaign to ensure that the highest quality of service is provided by our telemarketing partners and to handle all aspects of our telemarketing programs. We have established long term relationships with many telemarketing providers, which allow us to demand their services at highly competitive rates. Our services include: Copywriting Graphic Design Web Design and Development Public Relations Writing Pre-production Pre-press Post-production Knowledgeable and Professional Staff Dedicated to Assist You.

8 Dedicated Customer Service and Direct Sales Team Support In support of our programs, Voluntary Products and Services has a dedicated call center located in Miami, Florida staffed with licensed insurance sales agents. Our call center is able to fully support inbound sales, customer service, cross-sell initiatives and some specialized services offered through our products. We pride ourselves on our commitment and service to our clients. Our Customer Service Standards are the cornerstone of our business and they are based on measured service excellence and quick turn-around times: 80% of calls are answered within 20 seconds No more than 3% abandoned calls Calls returned within 24 hours 95% of cancellations are processed in real-time, the remaining are processed within 24 hours Over 50% of our agents are bilingual in English and Spanish, allowing us to support customer service and sales initiatives in both languages. They employ a consultative approach to assist customers on their product elections, ensuring that they are purchasing the right coverage to fit their needs and budget. Cross-Sell Initiatives Assurant has the ability to tailor customer service cross-sell opportunities, either by initiating sales efforts through live agents or through an automated Voice-Response Unit (VRU). The process can be seamlessly presented to the customer so that Assurant is given all the necessary customer information for enrollment via a data push prior to the transfer, or a basic transfer where all the information needed is captured directly from the customer. Claims Administration Our claims department has infrastructure designed to minimize cycle times, and is an integral part of managing our client relationships. We expedite payments according to the terms and conditions of the policy. By processing most of our claims in-house, it enables us to consistently meet the expectations of our clients and their customers with the greatest sense of urgency. Systems Integration Through a collaborative relationship with our Operations and Information Technology departments, we can seamlessly integrate the timely processing of quality data. Our highly flexible systems allow our team of skilled professionals to operate effectively and efficiently with minimal integration requirements. Web system integration requirements are customized by client and marketing communications approach. Our websites can efficiently support client customization, product enrollment, billing, fulfillment and interactive member sites. Regular management monitoring and reporting ensures all service levels are consistently met or exceeded. All processes are fully or semi-automated allowing for continuous processing with the necessary quality checks to ensure accuracy and quality output. Service and Technology Merge to Further Your Business Objectives.

9 AN ENDURING COMMITMENT TO YOUR SUCCESS Retaining existing customers and attaining new business is essential for you to grow your revenue. Assurant s reputation has been founded upon a profound commitment to the success of our clients. As our client, we will collaborate with you to bring customized products and services that will allow you to acquire and maintain profitable customers. Our diverse platform of marketing media and operational capabilities will give you the tools to grow your bottom-line by increasing your revenue, reducing your operational expenses and building the value of your portfolio. Assurant Specialty Property Voluntary Products and Services Quail Roost Drive Miami, FL Telephone: LS essm