Get to know USAble Life

Transcription

1 Get to know USAble Life strong. stable. partner. USABLELIFE-BR (8-12)

2 get to know us USAble Life is committed to providing our partners and our customers with well-designed products, superior service, in-depth experience and financial stability. Our company makes sure that our products are simple to understand, affordable and flexible, creating a foundation that builds lasting and stable relationships with our customers and our partners. We ve focused on serving our customers for over 30 years and have become a trusted, reliable name in the industry. So what makes us different? Our products extend the benefits of health insurance with a range of dental, vision, life, disability, accident, critical illness, cancer and hospital plans. Many of our programs pay cash directly to the insured to cover additional and often unexpected expenses due to an illness or accident. Our products are well designed with easy enrollment and convenient payroll deduction to reach employees at the worksite, by phone or the web. We combine our experience, technology and focus on the health insurance market to bring greater value to business owners, employees and individuals. Whether it s our supplemental health products that help people cover uninsured expenses, our financial protection solutions that pay a life insurance claim or help families stay in their homes during the time of a disability. We are there when people need us most, and we take the health and financial protection of our customers very seriously. USAble Life s promise is to provide peace of mind for all of our customers, individuals, employees, employer groups, producers and partners. USAble Life is headquartered in Little Rock, Arkansas, and has regional offices around the country. We are licensed to sell our products in 49 states and the District of Columbia and are supported by a team of more than 500 dedicated employees. For more information about USAble Life, please visit Strong Stable We ve focused on serving our customers for over 30 years and have become a trusted, reliable name in the industry. Partner financials & ratings USAble Life s financial performance is among the best in the industry. We understand that an insurance policy is only as good as the company that stands behind it. To make a meaningful difference in people s lives, we must be able to honor the promise made to the policyholder that we will be there in their time of need. USAble Life has kept that promise for over 30 years and built a company that has grown stronger each year. Our key performance indicators demonstrate that USAble Life is a strong and stable partner that backs its commitment to customers. We continue to work hard to meet our customers current needs while also maintaining a solid insurance company for the future. USAble Life has a sterling reputation in the financial community and the company maintains a strong financial structure that has been recognized by industry leaders. The company has been recognized by The Ward Group for six consecutive years in the Ward s 50, which lists the 50 topperforming insurance companies in the nation. In addition, USAble Life has received an A (Excellent) rating from A.M. Best Co. for six consecutive years and is also rated A- (strong) from Standard & Poor s. In the September 2011 issue, Best s Review ranked USAble Life in the top 25 of Life-Health insurers in the nation by group life business issued. USAble Life was ranked 19, an improvement from our ranking of 24 the previous year. All together, recognition by external entities combined with our operational results proves our strength is in our performance. While it s nice to get national recognition for our financial performance, we know the real measure is being able to provide protection when our customers need it most. Our financial performance translates into reliability and stability for customers. That s a priority that will never change. TOTAL INSURANCE IN FORCE (billions) $37.7 $38.1 $39.3 $43.3 $45.6 TOTAL GROSS REVENUES (millions) $258.4 ASSETS (millions) $418.3 $451.4 $478.3 $519.1 $324.4 $360.1 $392.7 $432.7 $449.7

3 products $117,000 The amount of a U.S. household s average debt; with funeral expenses and children s education, it can easily exceed $200, percent The percentage of disabling accidents and illnesses that are not work related and thus not covered by workers compensation percent The percentage of healthy individuals over age 40 who will become critically ill at some time in the future. 3 USAble Life maintains a thorough complement of group and individual specialty insurance products and services that support the health offerings of our BCBS partners. We offer more than 20 products and services, and we are continually expanding and enhancing these offerings to create new opportunities to grow our business and provide value for our partners. We take pride in knowing that our products and services are there when our customers are experiencing the worst of times. It is our desire and passion to ensure we are providing benefits that are competitive, affordable, comprehensive and will deliver the best possible protection from life s unexpected events. With the products and services available through USAble Life, our customers not only have quality choices, but continued support for benefit, enrollment and billing needs as well. Life Group Term Life Voluntary Group Term Life (VGTL) Term Life insurance provides benefits to a designated beneficiary for loss of the covered employee s life. Supplemental Life Supplemental Life is elected on a voluntary basis to augment term life insurance for those employees who desire higher levels of coverage. Disability Group Short Term Disability (STD) Voluntary Short Term Disability (VSTD) STD insurance coverage provides partial income replacement for eligible employees who become disabled as a result of a covered sickness or accident, including pregnancy. Group Accidental Death & Dismemberment (AD&D) Voluntary Accidental Death & Dismemberment (VAD&D) The AD&D policy is a companion coverage option to term life insurance. The benefit covers customers who suffer loss of life or dismemberment resulting from a covered accidental injury. Dependent Life Dependent Life insurance provides benefits to the employee for the loss of a covered dependent s life. Group Long Term Disability (LTD) Voluntary Long Term Disability (VLTD) LTD coverage offers partial income replacement under much of the same eligibility requirements as STD plans. However, the benefit duration periods are longer and benefits may include rehabilitation, vocational assistance, family care, survivor benefits and workplace modification. Accident Accident* insurance provides supplemental protection to cover the costs of covered accidental injuries occurring both on and off the job. Benefits include: emergency room treatment, follow-up physician visits, physical therapy, hospital confinement and more. Cancer Cancer* insurance provides benefits as a result of cancer or other covered specified diseases, depending upon the customer need. Payments are made in addition to health insurance and go directly to the insured. Critical Illness Critical Illness* insurance pays a lump sum to insured individuals upon the diagnosis of a covered critical illness, which may include cancer, heart attack, stroke, end stage renal disease and more. Coverage is available to eligible family members as well. Group Dental** Group Vision Voluntary Dental** Hospital Confinement Hospital Confinement* insurance is available for customers and eligible family members who need assistance with deductible and copayment expenses; the plan can also provide supplemental benefits for inpatient hospital expenses. Life For customers who want additional choices for life insurance, the Individual Term Life* plan provides coverage for 10, 15, 20 or 30 year term periods. Term to age 80 is also available and provides the same amount of coverage for the same price until age 80. Premiums are level and guaranteed for the initial term period. Renewal for subsequent terms is guaranteed to age 80. *available in select states more products & services Most Common STD Diagnosis Types 4 13% 19% 7% Other Maternity Musculoskeletal Injury and Poisoning Neoplasms (Cancers) Circulatory System 6% 21% 34% Most Common LTD Diagnosis Types 5 9% 22.50% 9% 13.50% Musculoskeletal Nervous System Circulatory System Injury and Poisoning Neoplasms (Cancers) Other 13% 33% Voluntary Vision Small Group (2-50) Packages Sales and Marketing Planning Distribution Support and Training ** offered in conjunction with our partners

4 our value USAble Life offers products and services that complement the health business, increasing customer relationship value and retention. For even greater advantage, we offer value added benefits and services with specific products to enhance customer satisfaction and assist group administrators with the managing of group benefits. Online Services Through online enrollment and billing, group administrators can ensure employee information is kept accurate and up-todate even between billing cycles. Additionally, the status of disability claims and medical underwriting can be monitored, all in an online, secure, paperless environment. (With Group Life, AD&D, Dependent Life, Supplemental Life, Group STD, Group LTD, VGTL, VAD&D, VSTD and VLTD) Online Will Preparation Online Will Preparation services help employees make important legal decisions that protect families, safeguard assets and ensure wishes are carried out. Employees are provided guidance in creating Will, Living Will and Power of Attorney documents at no cost. (With Group Life and AD&D) Travel Protection With Travel Protection and one simple phone call, employees have access to trained multilingual and medical personnel to quickly advise and assist employees in a medical emergency while traveling 100 miles or more away from permanent residence, or in another country. Services are provided 24 hours a day, 365 days a year. (With Group Life and AD&D for groups with lives) Identity Theft This service provides an online source of information concerning identity theft, such as prevention tips, consumer guides and ID Theft Tests. In the event an identity is stolen, the identity theft resource provides employees with victim support, including letter templates to inform and lessen the impact of the situation. (With Group Life and AD&D) Employee Assistance Programs (Online or Enhanced*) Employee Assistance Programs (EAP) help employees and their family members identify challenges that might adversely impact their work performance, health and well-being. Through counseling, assessments, referrals, resources and an interactive website, EAPs can offer solutions to help find balance. (With Group STD and Group LTD) FICA Matching* This service is offered with Group Short Term and Long Term Disability plans and saves the employer time by paying their share of Social Security and Medicare Taxes (FICA). Also includes printing and mailing of W-2 s to claimants. (With Group STD for groups with 50+ lives; with Group LTD - group size varies) W-2 Services To save valuable time at year end, Forms W-2 containing disability claim payment information can be produced for employees use in filing individual income tax returns. These forms are filed with the IRS under our name and Tax Identification Number. (With Group STD, Group LTD, VSTD and VLTD) Express Claims Employees can receive a lump sum payment at the beginning of the eligible disability period, rather than a weekly benefit payment. Express Claims service allows for flexibility in meeting the needs of individuals and quickly provides income replacement for eligible claims. (With Group STD and VSTD) FMLA Administration* This service offers a convenient alternative to internally administering FMLA. A staff of HR specialists and attorneys manages cases from start to finish shouldering the burden on behalf of the employer. The outcome is fair, accurate and consistent FMLA administration that reduces costs and liability risk. (With Group STD and VSTD for groups with 50+ lives) total health solution USAble Life works closely with our BCBS partners to deliver game-changing capabilities and differentiated offerings that integrate health and dental data to improve overall member health and reduce medical expenses. At USAble Life, we call it Total Health Solution, and it s another measurement for how we make a meaningful difference in peoples lives. Total Health Solution enhances our ability and that of our partners to provide a market differentiator focused on value instead of price. This innovative capability simply can t be matched, and in most cases can t be offered, by other providers. Total Health Solution brings value to each participant by integrating our medical and dental experience and expertise. Members realize improvements in their health and employers realize lower costs and increased productivity. A difference for businesses: Increasing employee productivity Lowering absenteeism rates Reducing the cost of medical care Improving overall employee satisfaction DATA INTEGRATION TOTAL HEALTH SOLUTION PERSONALIZED BENEFITS OUTREACH & EDUCATION A difference for employees: Educating on the connection between oral health and overall health Identifying individuals most at risk Conducting outreach to at-risk members, reducing the risk of major diseases Establishing personalized benefits TOTAL HEALTH SOLUTION IN-MARKET RESULTS SHOW LOWER MEDICAL COSTS COMPANY 1 Coronary Artery Disease Diabetes COMPANY 2 Coronary Artery Disease Diabetes $24,297 $14,751 $10,350 $7,340 $27,088 $17,956 $16,484 $9,001 No Dental Visit Dental Visit Data Integration Data integration to identify at-risk members: Identification of members with medical conditions impacted by oral health (e.g., diabetes, CAD, pregnancy, oral cancer). Outreach & Education Targeted outreach (e.g., mail, telephone) to identify members and to communicate need for appropriate dental care and the improvement it can have on their overall health % of members visit the dentist after the first outreach. Additional Benefits at No Cost Personalized benefits to members to encourage and facilitate appropriate care and improve overall health (e.g., specialized care programs, additional cleanings, periodontal scaling). SAVINGS PER EMPLOYEE $9,546 $3,010 SAVINGS PER EMPLOYEE $9,132 $7,483 * These services are available for an additional cost and must be included in the initial Underwriting process. Disability Claims Management Easy filing for claimants. Claims can be submitted by , mail or fax. Fast claim payments. Ninety percent (90%) of filed STD claims are paid within 3-5 business days. For all disability claims, we stay in contact with the physician and employer, as well as the claimant to determine if their return-to-work status has changed. One hundred percent (100%) of all LTD claims receive clinical review and are acknowledged within 2 business days, making contact with the claimant and employer. For LTD, we bring a full array of claims professionals including clinical, vocational and rehab specialists working to devise the best plan for the individual s needs.

5 locations partners Alabama Arkansas* Florida Hawaii Maryland Massachusetts Missouri (Kansas City) Pennsylvania Tennessee *Corporate Headquarters Partial listing of our valued partners: Arkansas Blue Cross and Blue Shield Blue Cross and Blue Shield of Florida Hawaii Medical Service Association Blue Cross and Blue Shield of Tennessee Blue Cross and Blue Shield of Massachusetts Highmark Blue Cross and Blue Shield 1 Peterson Institute for International Economics. 2 National Safety Council, Injury Facts 2008 Ed. 3 American Heart Association, Heart and Stroke Statistical Update, Source: USAble Life s STD Claim Management System. 5 Industry percentages based on information provided by a leading reinsurer. USAble Life is an independent life, accident and health insurance company which is solely responsible for the products and services provided to its customers. USAble Life acts as an account vendor when offering ancillary products and services in conjunction with products and services offered by independent licensees ( Licensees ) of the Blue Cross and Blue Shield Association ( BCBSA ). USAble Life not licensed by BCBSA and is not a joint venturer, agent or representative of BCBSA or any Licensee. Neither BCBSA nor any Licensee has any responsibilities to groups, individuals or others who receive products or services from USAble Life under any circumstances. PO Box 1650 Little Rock, AR (800)