BPO. COMPEtitive BUSINESS PROCESS

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1 BPO BUSINESS PROCESS outsourcin COMPEtitive INTELlience SmartBPO is a unique, innovative business process outsourcin (BPO) and competitive intellience model that helps companies to simplify their operations and processes and facilitate decision-makin in business manaement. Our proposal is based on the advantaes of Cloud Computin and Bi Data, combined with competitive and business intellience, which ive access to technoloies which were formerly only accessible with hue investments. Our services cover the outsourcin of administrative processes from an end-to-end approach. SmartBPO S.L. All rihts reserverd.

2 Settin and trends 2 About SmartBPO 01 What is SmartBPO? 02 Why SmartBPO? 03 How we stand apart 04 Work team 05 AddVANTE Group 06 International support Services 8 01 Accountin and finance 02 Labour manaement 03 Administrative manaement 04 Corporate manaement 05 ISO maintenance 06 Documentation manaement 07 Recurrent reportin 08 Treasury manaement Competitive Intellience Financial "dashboards" Treasury Manaement 02 Labour "dashboards" Personnel Manaement 03 Commercial "dashboards" Sales Analysis Insihts & ideas Contact

3 PERSPECTIVES 01 Settin MORE COMPLEX AND MORE COMPETITIVE Reality is ettin increasinly complex and the difficulty involved in makin decisions is rowin all the time in view of the uncertainty we are livin throuh and the lare amount of information (the company s internal and external data) pilin up at our disposal. The simplest reaction is to look for standard, easy answers instead of seekin more reliable solutions. Guaranteein the proper manaement of processes and accessin the information required to make decisions that meet the real situation is becomin vital for companies proper development. 02 Trends SIMPLIFYING TO BECOME MORE EFFICIENT This unprecedented economic and financial situation is eneratin a rowin need to outsource processes quickly, efficiently and with a hih level of quality and professionalism. In this state of affairs, it proves vital for companies to adapt their resources to work more intelliently and focus all their efforts on their core business. Companies need to do more with less. Companies need to do more with less. Oranisations should opt for becomin more efficient. This is why we need to introduce efficient processes, use advanced technoloy and ensure strict control in order to be able to compete appropriately on an increasinly complex market. 2

4 ABOUT SMARTBPO 01 What is SmartBPo? SIMPLIFYING TO INCREASE EFFICIENCY AND PRODUCTIVITY BPO& competitive intellience SmartBPO is a unique, innovative business process outsourcin (BPO) and competitive intellience model that helps companies to simplify their operations and processes and facilitate decisionmakin in business manaement. Our proposal is based on the advantaes of Cloud Computin and Bi Data, combined with "competitive and business intellience", which ive access to technoloies which were formerly only accessible with hue investments. Our services tackle the outsourcin of administrative processes from an end-to-end approach. SmartBPO will help you to "do more with less" by: Barcelona Diaonal, 482 1st floor Barcelona (Spain) Phone Madrid José Abascal, Madrid (Spain) Phone smartbpo@smartbpo.es A set of manaement solutions desined to improve oranisations efficiency and competitiveness. A packae of business strateies and solutions that help companies to be more flexible and work smarter. Our customers decide to outsource certain processes that don't enerate added value so they can focus on their core business. Tools that will help you to have the aility to make strateic and operational decisions day to day, allowin you to maximize your potential business. Our experience in manain complex business environments and strenth in implementin technoloy solutions. 3

5 ABOUT SMARTBPO 02 Why SmartBPo? OUR OFFER AND THE BENEFITS TO BE OBTAINED Formin part of your team, incorporatin all the processes needed to carry out everyday operations. Helpin to manae your business better, startin with a entle transition and brinin about a fast return on the investment, materialisin in reater stability, anticipation capacity and continuous improvement. Transmitin a strateic perspective, and helpin to manae chane to a business model based on optimisation of resources and providin reater capacity of response to market chanes. We are nevertheless aware of the possible risks that outsourcin may ive rise to at oranisations, which is why we always act from the standpoint of co-responsibility, cooperatin with our customers in the development of their business. We also brin our values into our work with the aim of creatin a settin of cooperation and mutual understandin. Experience Professionals with over twenty years experience in business processes and in each operatin area of the BPO service. Technoloy We have technoloy and tools uaranteein the security of the service, reducin operatin time and thus the resources needed. Scale Capacity to tackle processes comprehensively (end to end). Flexibility We have a personal care service and permanent cover for customers enquiries uaranteein an immediate response to any aspect of the service. Security Our asset is uaranteein that the customer has control over and trust in the process by means of tools that make the business and service rendered transparent. 4

6 about SMARTBPO 03 How we stand apart ALIGNMENT OF OBJECTIVES WITH THE CUSTOMER SEcurity and technoloy SIMPLIFyin to increase efficiency To alin SmartBPO with our customers objectives we have developed a workin procedure enablin us to combine three main modules which will help you to manae and run your business to improve your competitiveness. Analysis and dianosis of work processes We carry out a process consultancy role by means of which we study the company s administrative flows, evaluate these and propose improvements to act more efficiently, safely and productively. Outsourcin of processes We use advanced computer systems and today s own communication channels (Internet), with the aim of automatin the entire procedure as far as possible, thus avoidin the need for swappin documents and manual work. Similarly, with data exploitation and minin, we have created an important strateic tool for companies to increase their performance, control their costs, reduce their risks, foster cooperation, improve transparency and maintain their rowth. Competitive intellience Our competitive intellience unit offers you the chance to increase your level of business intellience by interrelatin and/or correlatin the internal data of your company with the information from the environment. IMPROVING COMPETITIVENESS The connection of these three modules enables oranisations to improve their competitiveness and efficiency exponentially. ANalisis and dianosis of work processes administrative processes outsourcin increase your level of business intellience 5

7 about SMARTBPO "We always act from the standpoint of co-responsibility, workin as a team and cooperatin with our customers in developin their business." Enric Baixas Partner ebaixas@smartbpo.es 04 Work team HUMAN CAPITAL, OUR MAIN ASSET David Martínez Partner dmartinez@smartbpo.es SmartBPO has over 30 professionals at our offices in Barcelona and Madrid, whose main objective is to become a partner who understands your needs and incorporates all the processes needed to help you manae your company s daily operations better. MULTIDISCIPLINARY NATURE At SmartBPO we think that sharin experiences and knowlede, alon with the possibility of analysin the same problems from different professional anles, provides reat productivity in the analysis process and fosters creativity. Víctor Jiménez Partner vjimenez@smartbpo.es This multidisciplinary analysis provides hih added value to our response, as it enables understandin reality from a more lobal standpoint and interrelated basis, boostin communication between professionals and the transversal aspect of knowlede, and provides creative proposals without forfeitin the lobal vision of the business or project. ETHICAL AND CONFIDENTIALITY COMMITMENT Our business culture and all our interventions are based on honesty and a profound ethical sense, from when each professional makes their decisions to the way each customer s information is dealt with. Jordi Martínez Partner jmartinez@smartbpo.es 6

8 about SMARTBPO 05 AddVANTE Group MULTI-DISCIPLINARY SUPPORT SmartBPO is a company from the AddVANTE Group, an internationally minded professional service firm with over twenty years experience providin leal and financial advice and with offices in Barcelona and Madrid. Our over 80 professionals specialise in the different areas of economic and financial Consultancy, Leal, Tax, Auditin and M&A. 06 International support STRATEGY BASED ON SUPPORTING OUR CUSTOMERS IN THEIR INTERNATIONAL PROJECTS OR BUSINESS As a company in the AddVANTE Group, Smart BPO forms part of JHI, an international network of experts which provides a wide rane of services connected with strateic consultancy, economic-financial advice, leal practice and tax consultancy, amonst others. countries GLOBAL presence FIRMs presence in major capitals and international jurisdictions PRESENCe on five continents expert consultin and business advisory 7

9 SERVICes BPO - process outsourcin 01 Accountancy and finance HIGH PERFORMANCE DELIVERED: THE BENEFITS OF FINANCES AND ACCOUNTING BPO - process outsourcin 02 Labour manaement PERMANENT ADVICE AND PROFESSIONALISM BPO - process outsourcin BPO - process outsourcin 08 Treasury manaement TOTAL KNOWLEDGE OF YOUR FINANCIAL SITUATION 03 Administrative manaement PROCESSING, INVOICING, COLLECTING PAYMENTS AND ACCOUNT ANALYSIS competitive intellience BPO - process outsourcin 07 Recurrent reportin DRAWING UP THE KEY BUSINESS INDICATORS DASHBOARD 04 Corporate manaement OVERALL COVER IN ALL ASPECTS OF LEGAL ADVICE AND CORPORATE MANAGEMENT EFficiency 06 Documentation manaement INTELLIGENT SYSTEMS FOR MANAGEMENT OF INFORMATION WITH A DIRECT IMPACT ON YOUR COMPANY S PROFITABILITY EFficiency 05 ISO maintenance IMPLEMENTATION AND MAINTENANCE OF MANAGEMENT MODELS 8

10 SERVICES 01 Accountancy and finance HIGH PERFORMANCE DELIVERED: THE BENEFITS OF FINANCES AND ACCOUNTING At SmartBPO we analyse and desin the best accountin and financial stratey to allow a more efficient and decisive readin of balance sheets and profit and loss accounts of your company. As accountin, tax and financial experts, we advise you constantly to establish the accountin criteria and policies for proper interpretation of the company s financial statements, as well as of the main tax matters affectin your business. how we can help you Accountin and financial manaement Drawin up the compulsory accountin books of the Company for later submission to the relevant Reistry, as well as the documents needed for presentin the Annual Accounts, drawn up by the Company s Board of Directors. Analytical Accountancy Accountancy differentiated by cost centres, business areas, projects, etc. Tax obliations Advice, supervision and where applicable, submission of any direct and indirect tax returns that have to be presented by the Company reularly. HOW YOU BENEFIT FROM THIS Greater control and visibility More time to concentrate on the essential thins Better-structured information facilitatin decision-makin Improvement of anticipation capacity Confidentiality of the information (avoids dependin on internal employees who could make undue use of this) Reduces costs stemmin from staff rotation 9

11 SERVICES 02 Labour manaement PERMANENT ADVICE AND PROFESSIONALISM We consider that labour administration is one of the key matters for the proper runnin of any oranisation, which is why we have a human and technical team providin security and lobal solutions in this area. We provide all the eneral services for consultancy and labour administration with the aim of facilitatin our customers manaement and providin security in the application of leislative innovations in the labour area by thorouh and onoin advice. How can we help you Labour manaement and administration We provide a professional, secure and reliable employment environment at your company with the aim of optimisin costs and obtainin results takin advantae of our extensive leislative knowlede. Procedures and processin at labour oranisations We facilitate certain bureaucratic processes with public bodies for time savins and added security contributin to the satisfaction of your oranisation. Outsourcin and Specialisation We have a structure which facilitates the externalisation of the processes for manaement and administration of staff at your oranisation. how you benefit from this Comprehensive and lobal vision of the labour environment of your business which will facilitate makin the decisions needed, ensurin a professional, secure and reliable employment settin. Optimisation of resources, times and costs thanks to our technoloies applied to the labour field. We offer the employee an improvement in access to their personal information, on a structured basis and from any point. 10

12 SERVICES 03 Administrative manaement PROCESSING, INVOICING, COLLECTING PAYMENTS AND ACCOUNT ANALYSIS We consider the three major processes of internal manaement, financial administrative, operational and commercial from an end-to-end approach (from the order to collection, from supply to payment, etc... ). Our aim is to ensure better interation of the processes enablin the reduction of manual tasks and thus increasin the level of diitalisation of companies. how we can help you Processin Invoicin Manaement of the applications made by business and company customers connected with new reistrations, mirations, modifications or dereistration of services. Manaement of invoicin of business and company customers, of the telecommunications services contracted (voice, data...) Collections Analysis of accounts Manaement of accounts receivable for business and company customers, for all telecommunications services, manaement of debt, ensurin payment and execution of enforcement measures. Analysis and manaement of invoice claims for business and company customers, connected with the products contracted how you benefit from this Continuous improvement in your administrative processes Flexible and scalable resources Avoid costs of investment in hardware and software Avoid costs of maintenance in the information technoloies area 11

13 SERVICES 04 Corporate manaement OVERALL COVER IN ALL ASPECTS OF LEGAL ADVICE AND CORPORATE MANAGEMENT leal advice PERMANENt and CONTINUed The leal counsel team of SmartBPO will keep you permanently and continuously informed of any leal chanes and formal requirements of the authorities. The corporate and commercial area processes, manaes and advises our customers in corporate operations, facilitatin the everyday work of oranisations quickly and economically, such as: Incorporation of companies. Dismissal and appointment for posts. Grantin powers of attorney. Chanin the reistered office. Authentication of the Minutes Book and the Partner Reister Book. how we can help you Corporate aspects Minutes book, renewal of powers of attorney, maintenance of LOPD data protection act system, renewal of trademarks and patents, etc Accountin books Drawin up and presentin the compulsory accountin books. Annual accounts Preparation and presentation of the company s Annual Accounts at the Business Reistry. Processin Manaement in the reistration of deeds at the different Reistries. how you benefit from this Havin permanent and onoin leal advice, coverin the main aspects in oranisations leal field. 12

14 SERVICeS 05 ISO Maintenance IMPLEMENTATION AND MAINTENANCE OF MANAGEMENT MODELS outsourcin the knowlede and the most current resources for its quality system The first step in any oranisation is to define how it operates, that is, to specify activities and those responsible for these. To this end there are different internationally reconised manaement models intended for continuous improvement. SMART BPO helps you to maintain your action protocols, based on successful experiences of other oranisations. how we can help you Desin and implementation of manaement systems Establishment of efficient workin systems based on international models of renowned prestie (ISO, EFQM, etc.), whether or not these are certifiable. Outsourcin/maintenance of manaement systems Support in maintainin the manaement system implemented or complete outsourcin of your company s quality, environment and/or health and safety department. how you benefit from this The ISO maintenance outsourcin service will enable you to have the most updated knowlede and most qualified resources with the riht dimension required by your quality system, meanin that the cost of this will be tihtly adapted to your needs and as economical as possible. You will also be able to benefit from our experience in manaement systems to have the most innovative solutions and continuous recommendations which will increase the competitiveness of your company. 13

15 manaement system structured, MODERN and EFICIENT SERVICes 06 Documentation manaement INTELLIGENT SYSTEMS FOR MANAGEMENT OF INFORMATION WITH A DIRECT IMPACT ON YOUR COMPANY S PROFITABILITY We help you to transform the hih cost of a bad information system into a well-structured modern and efficient Documentation manaement system, which enables you to focus on your core business and et a direct effect on profitability. SmartBPO has the required soft and hard tools needed, alon with the knowlede and a specialised team which will provide you with solutions for manaement, storae and safekeepin of the documents enerated by your company, uaranteein their accessibility, availability and completeness. how we can help you Electronic filin systems Storae and safekeepin of documents in an extranet enablin easy and structured browsin and location of files. Compliance of norms Systems enablin uaranteein the non-alterability of the asset after bein created, manain the periods for keepin the asset and its leality, in accordance with established rules. how you benefit from this An oranisation which manaes documentation manaement intelliently and effectively ets the ensuin reduction in costs of time and human resources. Optimisation of the cost and effort per employee in the search for and manaement of diital and physical records. An easily accessible, well-structured asset which will save you time and money. 14

16 SERVICeS 07 Recurrent reportin DRAWING UP THE KEY BUSINESS INDICATORS DASHBOARD Our services focus on supplyin company manaement with the support required for monitorin and reportin its business, facilitatin detectin incidents and makin strateic decisions for the business. SmartBPO has a tool based on Business Intellience (BI) which makes data accessible and mobile, uaranteein proper decisionmakin. how we can help you Internal Drivers Review of the instruments which envisae, apart from the basic financial information contained in the accounts, any non-accountin information which could be relevant for explainin and anticipatin the company s evolution. Dynamic analysis A flexible and hihly usable reportin system which allows an infinite number of combinations of free and evolutionary information crossovers, which react to the user s inenuity and allow error detection and efficient decision-makin how you benefit from this Havin a tool for improvin manaement thanks to the aility and efficiency of the processes, which will enable you to interate and create syneries between departments, and obtain an improvement in the quality and frequencies of manaement information. Greater response capacity: SmartBPO facilitates reater involvement of the interest roup, eneratin reater alinment of the information reported on. Transversal quality and interated thinkin: stratey, corporate overnance and sustainability. The peace of mind meant by makin decisions based on reliable and representative data. An appealin, simple and complete reportin system which means the oranisation s performance can be analysed unequivocally. 15

17 technoloy and security SIMPLIFIyin to increase profits SERVICES 08 Treasury manaement TOTAL KNOWLEDGE OF YOUR FINANCIAL SITUATION Our aim is to furnish our customers with our knowlede and experience in the plannin and development of short and medium-term treasury provisions. The development of this tool for work and analysis of the company s cash flow enables any possible situations of treasury tensions and financin needs to be foreseen, as well as controllin movements of workin capital (collection and payments) in the periods marked. how we can help you Treasury plannin Dependin on each customer s needs, we desin a treasury plan with a 12-month horizon based on the real and forecast receivables and payables, as well as other recurrent payments and collections. Financin needs We help you to analyse and determine situations in which outside financin is necessary or analyse whether new financin for investments can be supported. how you benefit from this Havin a tool for improvin manaement of the company s cash flow. Capacity for analysis, anticipatin and response to situations involvin a lack of cash. Capacity for definin a collection and payment stratey. Capacity for determinin the resources necessary for investments. 16

18 competitive intellience Simplifyin to increase efficiency competitive intellience At SmartBPO we seek proactiveness and to assin worth to information. The application of competitive intellience to data minin and knowlede manaement will enable you to anticipate, be more competitive and turn your business into a hih performance company. Competitive intellience is a business tool which combines the company s own information and internal knowlede with extrinsic market data, to turn this into opportunities which provide creative approaches, enable ettin ahead of competitors, detectin concealed opportunities and makin the riht decisions. "Dashboards" Dashboards are a set of tools which will enable you to analyse and find out, quickly and on a well-structured basis, the evolution and situation of the financial, labour and commercial manaement of your company. This will enable you to take the most appropriate action and measures in each case, to make key decisions to ensure the viability of your business and make the reatest use of the your company s potential. SmartBPO places 3 models of Dashboards at your disposal: 01 Financial Treasury Manaement 02 Commercial - Sales Analysis 03 Labour - Personnel Manaement 17

19 competitive intellience Dashboards "Financial - Treasury manaement" The balance sheet and profit and loss account are the two main analysis platforms for establishin a company s evolution and economic and financial situation. General view of the evolution and specific key indicators of your business Analysis and knowlede By usin certain key indicators, this platform will enable you to dynamically and accurately analyse your business s viability, your equity situation, your assets and liabilities, and the evolution of costs in respect of sales. This Dashboard will enable you to learn about the balance sheet of your company on any particular date and the analysis of the profit and loss account of your business at the hihest level of analysis that you may require. Decision and action Makin key decisions This will allow you to et to know and decide on manaement of treasury, financin needs, to take measures and action on your business expenses, etc In short, to make the key decisions to ensure your company s viability. 18

20 competitive intellience Dashboards "Labour- Personnel manaement" Quickly et well-structured information on the manaement of your Labour- Human Resources department and all the key aspects connected with Personnel Manaement. Evaluate the personnel's everyday situation Analysis and knowlede You will be able to immediately assess your personnel s daily situation by reviewin key indicators that we provide you with (cost, absenteeism, FTE, etc.). You will also be able to o into reater depth in the analysis of your personnel and salary costs, for each company (if this is a business roup) work centre and department, as far as the monthly payroll per worker, takin into account their ae, sex and type of contract. Makin key decisions Decision and action As a result of this analysis you will be able to decide on your hirin policy, take corporate and labour action and define a plan for the trainin and internal promotion of your staff.

21 competitive intellience Dashboards "Commercial - Sales analysis" This tool will ive you an overview of certain key indicators involvin your company s sales on an yearly/monthly basis, by eoraphical zone, by department and product reference. Sales analysis ANALYSIS AND KNOWLEDGE We furnish you with a yearly/monthly sales analysis, by eoraphical zone, by department and product reference, which will enable you: To view the ABC of customers with the invoices issued in a specific period and the amount pendin collection for each of these. To learn the situation of sales by articles, monthly evolution, the customers purchasin each article and the purchasin volumes of each customer in any specific period. To analyse your sales networks and find out the evolution of sales by commission aent or rep. over the period you desire. In addition, you can analyze the collection manaement by client, identifyin customers with billin problems and share it with the head of its sales network. Share your analysis DECISION AND ACTION After this analysis you will be able to share all the data obtained with your sales manaers and take the most appropriate action and measures in each case. 20

22 ABOUT SMARTBPO Insihts & ideas knowin you more and better Events SMART #BUSINESS SESSIONS SmartBPO reularly arranes the Smart #Business Sessions Connectin reality and trends. These sessions combine a practical look at our present settin with a medium and lon-term view of technoloical and social trends, with the aim of questionin or inspirin new ideas and business models. View schedule 21

23 Barcelona Diaonal, 482 1st floor Barcelona (Spain) Phone Madrid José Abascal, Madrid (Spain) Phone smartbpo@smartbpo.es This document contains information that can not be applied to any particular case without prior advice. The information is eneral, so that, iven the complexity of the issues, they should be commentedparticularized prior to any decision makin. SmartBPO S.L. All rihts reserved.