Web Conferencing, Q2 2006

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1 Vendor card: WebEx Communications Weihtin CURRENT OFFERING 5% 4.36 Architecture What is the product's architecture? these subattributes: Cross-platform support, Browser support, Plu-ins, and Firewall penetration. 2% 3.85 WebEx Meetin Center supports all platforms and major browsers. It requires a two meabyte download for full presenter and client interaction. The product is mainly a hosted solution that penetrates the firewall throuh various ports. Cross-platform support Browser support Plu-ins Does the product have cross-platform support? What browsers does the product support? Are plu-ins or client downloads required of users? Are they required of presenters? 5 = Supports Windows, Mac OS X, Solaris, and Linux. 3 = Supports two or three platforms. 1 = Supports one platform only. 5 = Supports Internet Explorer, Netscape, Mozilla Firefox, and Safari. 3 = Supports three or four browsers. 1 = Supports one or two browsers. 5 = The product either does not require a plu-in, or it is a Flash-based product. 3 = The product requires the same plu-in or client download for users and presenters. 1 = The product requires different plu-ins for presenters than it does for users. 2% 5. Supports Windows, Mac, Solaris, and Linux. 2% 5. Supports Internet Explorer, Netscape, Mozilla Firefox, and Safari. 2% 3. The presenter and participants download a plu-in with ActiveX or Java install. The plu-in allows any participant to become a host and participate in application sharin, etc. Participants who will be attendees only may view the session without the plu-in throuh Java viewer, which doesn't require the ActiveX plu-in. Mac, Linux, and Sun users install separate, native code (e.., OS X) applications. Download size How lare is the download? provides this information to aid our clients' decisions. A default score of is iven to Product support Does the product support installation provides this information to aid our behind a firewall, as a hosted service, clients' decisions. A default score of is iven to or as a hybrid service? 15%. The download is two meabytes. %. The product offers a hosted service mainly but also has a hybrid service. Firewall penetration How does the product penetrate firewalls? 5 = HTTPS native. 3 = Other encryption methods. = No encryption. 25% 5. WebEx utilizes secure port 443 (HTTPS), or port 8 if port 443 is closed for transportation, for all conference data. Connectivity In what ways can users connect to a Web conference? What types of audio and video connections does the product support? these subattributes: Initiatin sessions, Audio, and Video functionality. 2% 4.78 The product supports prescheduled, ad hoc, and Microsoft Office meetins with MediaTone Network for optimal audio. As many as four video streams provide multimedia access. 26, Research, Inc. 1

2 Vendor card: WebEx Communications Initiatin sessions In what ways can a user initiate a session? Does this include prescheduled and ad hoc meetins? Throuh what channels can a user launch a meetin (i.e., , IM, or an application)? Audio Audio provision What audio features does the product have? How does the product provide audio? What components does it interate? 5 = Prescheduled and ad hoc means throuh interation with , IM, and Microsoft Office applications. 4 = Prescheduled and ad hoc means throuh two of the three channels listed. 3 = Prescheduled and ad hoc means throuh one of the channels listed. 1 = Prescheduled meetins only. these subattributes: Audio provision, Audio functionality, and VoIP audio option. 5 = Supports VoIP and interated audio throuh more than three partnerships. 3 = Supports VoIP, the product's own interated audio, and interated audio throuh one or two partnerships. 2 = Supports interated audio throuh one audio provider only. 1 = Supports VoIP only. = Parallel audio only, with no interation; no VoIP. Weihtin 35% 5. Prescheduled and ad hoc meetins can be initiated throuh , IM, and Microsoft Office. 45% 5. * MediaTone is WebEx's network, with full-duplex VoIP and a bride to the PSTN network for interated audio. * The product has full audio control from the Web conferencin network. 4% 5. MediaTone is WebEx's data network (also VoIP). It brides out to the traditional PSTN network for interated audio. Audio functionality What non-voip audio functions can be controlled via the conferencin console? 5 = Audio control from the Web conferencin console: The leader can refuse a participant's entry, mute/unmute participants, and disconnect participants. The product also supports call-back to participants' phones. 3 = Audio control from Web conferencin console with control over some participant features. = Parallel audio connection not interated with the Web. 35% 5. * Audio control is from the Web conferencin console, with control over mute/unmute, active talker (users can see who is talkin), refuse entry (even if the participant has the password), eject attendee, lobal toll-free, and in-country numbers. * The product supports call-back to participants' telephones. VoIP audio option What VoIP audio capabilities does the product have? 5 = Full-duplex VoIP. 3 = Half-duplex VoIP. 1 = One-way VoIP with presenter to participants. = No VoIP in conferencin system. 25% 5. Full-duplex VoIP. Video functionality How advanced is the video functionality? these subattributes: Multipoint desktop video interation, "Follow-the-speaker" video feature, Video/audio quality, and Frame rate control. 2% 3.9 The product supports multiple video streams, with some automatic and participant adjustments as needed. 26, Research, Inc. 2

3 Vendor card: WebEx Communications Multipoint desktop video interation Does product support multipoint 5 = Supports multipoint (four or more participant) desktop video interation usin video conferencin. Webcams? 3 = Point-to-point video support. 1 = Supports video, but for only one speaker at a time. = Does not support video. "Follow-the-speaker" video feature Video/audio quality Does the product have a follow-the speaker video feature? What is the quality of the product's live video/audio? 5 = Supports follow-the-speaker, and the presenter can control video at any time. 3 = Supports follow-the-speaker. = Does not support follow-the-speaker. The score is based on 's assessment of the product's live video/audio quality. 5 = Outstandin quality video and audio, with video/audio synch and true color. 3 = Good quality video and audio, with video/audio in close synch and acceptable color. 2 = Averae quality for video and audio, with potential video/audio lip-synchin issues and color that is off. 1 = Distractin delay and unnatural color. = Does not support video. Weihtin 3% 5. Up to four participant video streams are supported. 1%. Follow-the-speaker video is not supported. 3% 3. Good video quality. Frame rate control How is the video quality frame rate controlled? 5 = Automatically adjusted by the provider's technoloy and allows participants to control the type of video quality (i.e., black/white, low/medium/hih resolution). 3 = Participants select the appropriate frame rate. 1 = Only the presenter can select the frame rate. = No one has ability to select the frame rate. 3% 5. The product automatically adjusts frames per second based on the participant's connection speed. Participants can control how they receive video (i.e., black/white, low/medium/hih resolution) by overridin the MediaTone optimized frame rate and quality by selectin the "options" button below the video imae. 26, Research, Inc. 3

4 Vendor card: WebEx Communications Interaction and presentation features What kinds of presentation features and tools are available? these subattributes: General, Application/desktop sharin and Web tours, and Tools. Weihtin 2% 4.2 The product provides an interface that is fairly easy to learn. The presenter can brin in a variety of content throuh application sharin and document sharin and allow participants to mark up content with annotation tools that identify each participant. A nice feature is the ability to save and/or print any shared content with the markups to PDF. Pollin, presence, and chat are stron features of the product. Video files and simulations are also supported. Whiteboardin is not a popular feature, but pollin is rich, with the ability to save all information that is collected. General Presentation manaement Meetin preparations What eneral Web conferencin features does the product support? Can a presenter open and use multiple content windows simultaneously, with the ability to tole between different tools while they are all still open? Can a presenter update presentation materials in a browser before a meetin without displayin them to the audience? these subattributes: Presentation manaement, Meetin preparations, Interface ease of use, Customization of UI, Types of content supported, Rich Media, Addin content, and Print to PDF. 5 = Yes. = No. 5 = Yes, the product has a preparation function for content development, both before and durin meetins. 3 = The product has some ability to prepare materials that a presenter has already uploaded. = The product does not support behind-thescenes updates. 4% 4.65 * The product is relatively intuitive and ives users ability to customize the layout. * Most content can be imported into an application, with the ability to print any shared content to PDF. Video files, raphics, and simulations are also supported in Flash. 5% 5. Users can open several documents and tole between content windows by usin tabs. Application and desktop sharin do not support tabs. 5%. There is no ability to work inside the meetin browser once presentation is loaded if material is shared as a static imae. 26, Research, Inc. 4

5 Vendor card: WebEx Communications Interface ease of use How easy is the interface to naviate? Customization of UI Types of content supported Rich media Addin content What level of customization does the UI provide? What content types can be imported in their native format and viewed, saved, and printed by users in that format (i.e., PDFs, Microsoft Office files, and raphics files)? What rich media does the product support? In what ways can presenters add content to a session? 5 = Easy, intuitive interface. Users have the ability to resize, close, and chane the location of panels. 3 = Easy-to-use interface. Users have limited ability to resize, close, and chane the location of panels. 2 = Somewhat intuitive interface. Users have the ability to adapt screen panel locations. 1 = Somewhat intuitive interface, but the moderator needs trainin for best use, and users may not have the ability to resize, close, or chane the location of panels. 5 = Presenters can customize the screen layout. The product also allows fully customizable 24-bit color layout on the back end, includin the ability to insert items such as a company loo and other raphics. 3 = The product provides fully customizable 24-bit color layout on the back end, includin the ability to insert a company loo and raphics. = No customization supported. 5 = All types of content can be imported in their native format, and users can save and print in that format. 4 = Some types of content can be imported in their native format, and users can save and print content in that format. 2 = Content can be saved in its native format for viewin only. 1 = Imported content is brouht in throuh an intermediate source rather than natively. = No content can be viewed natively. 5 = Supports video files, simulations, and raphics. 3 = Supports two of the above. 1 = Supports one of the above. = Does not support rich media. 5 = Dra and drop, load ahead, and brin in onthe-fly. 3 = Load ahead and brin in on-the-fly. 1 = Load ahead only. Weihtin 35% 5. The interface is relatively intuitive. Participants can resize, close, or chane the location of panels. 2% 5. The presenter has the ability to chane the layout. The product also provides a customizable 24-bit color layout includin company loo and raphics. 15% 5. All content types can be imported in their native format. Participants can save and print as a PDFlike document or download the oriinal file. The host selects the attendee privilees. PDFs and MS Office files can be imported and viewed in their native format. 1% 5. * WebEx supports video files and raphics. Simulations are also supported if they are in Flash format. * Remote labs are available in the trainin product only. 5% 3. Content is preloaded on the presenter's computer or a shared drive. The presenter runs content from the desktop and can brin content in on the fly. 26, Research, Inc. 5

6 Vendor card: WebEx Communications Print to PDF Can the product print any shared 5 = Yes. content to a PDF format? = No. Application/desktop sharin and Web tours What are the capabilities of application and desktop sharin and Web tours? Application sharin Does product allow application sharin of any application, with the ability to pass control to one or more persons? these subattributes: Application sharin, Document sharin, Web tours, Desktop sharin flexibility, Screen capture, and Whiteboard. 5 = The presenter can share any application, with the ability to pass control to more than one person at a time. 3 = The presenter can share any application, with the ability to pass control to one person at a time. = Does not support application sharin. Weihtin 5% 5. Yes, can print to PDF if the presenter has enabled the privilee to print. 4% 3.8 * The product allows application sharin, with multiple participants havin control at once, with each identified by a floatin name ta. Document sharin is also supported, as is synchronized Web tourin. * In desktop sharin there's no ability to control the part of desktop that a participant sees. * The whiteboard feature is not popular in WebEx. Customers prefer application sharin. 3% 5. WebEx allows for application sharin, with the ability for more than one participant to have control at a time. Participant actions are identified by floatin name tas. Document sharin Web tours Desktop sharin flexibility Screen capture Does the product allow document 5 = The presenter can share documents in a sharin (i.e., transferrin a copy of meetin and pass control. the document and simultaneously 3 = The presenter can share documents. editin the document), with the ability = The product does not support document to pass control to one or more sharin. persons? Can the presenter take participants on synchronized Web tours to internal and external Web paes? In desktop sharin, can the presenter hide part of the shared screen? Can users capture screens from shared applications? Can markup tools be used on captured screens? 5 = Supports synchronized Web tours. = Does not support Web tourin. 5 = Total flexibility in screen manipulation. 3 = The presenter has a sharin frame. 1 = The presenter can share a reion of the desktop. = No capability to limit a shared desktop. 5 = Users can capture screens from within the application or print any screen to a PDF format. = Users can captures screens usin a print screen or native screen capture feature. 15% 5. WebEx allows for document sharin, with the ability for one person to have control at a time. Participant actions are identified by floatin name tas. 15% 5. Yes, in application sharin mode, the presenter pushes paes to people, and different people can have different paes pushed to them. The presenter can close a session and brin them back. 15%. There is no ability to control what part of the desktop participants see. 1% 5. Yes, and users can mark up a screen and brin it into a slide. 26, Research, Inc. 6

7 Vendor card: WebEx Communications Whiteboard Is the whiteboard a rich feature of the application? Can the presenter copy anythin from his/her desktop to the whiteboard on-the-fly? 5 = Can brin material from the desktop and mark up all content types includin video. 3 = Can brin material from the desktop and mark up most content types. 1 = Cannot brin material from the desktop to the whiteboard but can write on the whiteboard. Weihtin 15% 2. Can brin in JPEGs and post notes. Can make a liht copy of a document and mark it up. If users want to work on the actual document natively, they can use application sharin. There is little use of the whiteboard in this product. Tools Annotation Presentation templates What Web conferencin tools does the product support? What annotation tools does the product support? Does the product have the ability to create shareable meetins and presentation templates? these subattributes: Annotation, Presentation templates, Pollin results save, Chat support, Presence, and Emoticons. 5 = 1 or more standard and/or custom annotation tools. 3 = Five to nine annotation tools. 1 = Less than five annotation tools. 5 = Yes. Shareable meetin room material contains templated content. Presenters can desin and easily access shared meetin room material, rouped accordin to cateory (e.., sales material, company backround, customers). 3 = Presenters can store content on the server, but not as specific meetin types appropriate for multiple users. = Content cannot be saved in relation to a meetin. 2% 3.2 * The product supports nine annotation tools with colors and markers to identify participants. * There are no specific templates available for meetins and presentations. *The product supports both pre-planned and ad hoc pollin. It provides multiple result displays and saves both areate and personal data. * The product supports all types of chat, but there are no emoticons in the meetin product. * The presence panel provides information on attendees, speaker, and the strenth of each participant connection. 15% 3. Nine annotation tools and 2 marker colors. 15%. No. Pollin Does product support pollin? provides this information to aid our clients' decisions. A default score of is iven to Pollin results display How does the product display pollin results data? provides this information to aid our clients' decisions. A default score of is iven to %. Supports the creation of pollin questions, both before a meetin and ad hoc durin a meetin. %. Supports the presentation of a raphical display of percentaes and total numbers. The presenter can keep results hidden or display them. 26, Research, Inc. 7

8 Vendor card: WebEx Communications Pollin results save How are pollin results saved? 5 = Saves both individual results and areate answers. 3 = Saves individual results or areate answers only. = Does not save pollin results. Chat support Presence Emoticons How many types of chat does the product support? How does the product communicate presence (i.e., meetin presence, audio connection device, who's speakin, and role)? 5 = Supports private (participant to participant), roup (participant to roup), and presenter (participant to presenter) chat. 3 = Supports two types of chat. 1 = Supports one type of chat. = Does not support chat. 5 = Shows all of the followin: meetin presence, audio connection device, who's speakin, and role. 3 = Shows three of the listed items. 1 = Shows one or two of the listed items. = Does not show any of the listed items. Does the product support emoticons? The score is based on 's assessment of the product's support for emoticons. Weihtin 1% 5. Saves both personal and areate results. 25% 5. WebEx supports private (participant to participant), roup (participant to roup), and presenter (participant to presenter) chat. 2% 5. WebEx shows meetin presence, who's speakin, role, and has a "ready indicator" that shows the quality of each attendee's connection. 15%. No. Manaement What manaement features are available? 5 = Yes. 1 = Limited emoticon support. = No. these subattributes: Recordin and playback, Reportin, Conferencin solutions, Accessibility, Lanuae support, Security support, and Scalability. 2% 4.31 Manaement features are very stron, allowin complete control over recordin and playback. WebEx also provides a ood variety of reportin features, includin participant information, connection status, and any network problems incurred. The product provides averae accessibility by meetin basic overnment requirements, but it requires third parties for other disability needs. It supports nine sinle- and double-byte lanuaes, makin it appropriate for worldwide use. It scales to allow productive meetins, even with rich media. 26, Research, Inc. 8

9 Vendor card: WebEx Communications Recordin and playback How does the product handle recordin and playback of a meetin? Local and server-side recordin Where does the product retain material? these subattributes: Local and server-side recordin, Recordin and playback, Access costs, Recordin editin, and Meetin material retention. 5 = Local and server-side recordin available. 3 = Either local or server-side recordin available. = Does not retain recordin. Weihtin 15% 3.35 * The product supports both local and server-side recordin of all presentations, video, audio, chat, or whatever modes the customer wants to record in. * Editin of files is not native to the application, but it is available at no cost via a download from WebEx's site. * One hundred meabytes of server-side storae is free, and additional storae can be purchased at $7 per iabyte. Also, material can be retained in a special room for persistent meetins at a one-time cost of $7. 15% 5. Both local and server-side recordin are available, dependin on oranizational setup. Recordin and playback What level of recordin capabilities does the product have? 5 = Full multimedia recordin/playback (includin data/audio synch, video, chat, and all whiteboard annotations), with the indexin/naviatin mechanism to view recordins. All content in recordins remains active, allowin a fully interactive viewin experience. Supports archival word search of documents. 4 = Full multimedia recordin/playback (includin data/audio synch, video, chat, and all whiteboard annotations), with the indexin/naviatin mechanism to view recordins. All content in recordins remains active, allowin a fully interactive viewin experience. No archival word search. 3 = Full multimedia recordin/playback (includin data/audio synch, video, chat, and all whiteboard annotations), with the indexin/naviatin mechanism to view recordins. 2 = Data and audio recordin/playback in synch, but no annotations, video, or chat. Includes the indexin/naviatin mechanism to view recordins. 1 = Data and audio recordin/playback are separate, with the indexin/naviatin mechanism to view recordins. = No recordin. 3% 3. Can set to record whatever is wanted chat, video, audio, or presentation. Recordins are viewed throuh a media player with a slide bar. There is no indexin and no word search. 26, Research, Inc. 9

10 Vendor card: WebEx Communications Recorded material retention What is the limit on recorded material that a customer can retain? provides this information to aid our clients' decisions. A default score of zero is iven for this attribute. Access costs Are there fees for access to the playback of recordins? 5 = No. = Yes. Recordin editin How is a record edited? 5 = The product includes an editin function. 3 = The product includes a basic linear editor for data, but users must export audio for editin. 2 = The product requires separate editor installation. = The product does not support editin. Weihtin 15%. WebEx provides 1 meabytes of free storae. Additional storae is available at $7 per iabyte. 15% 5. No. 1% 2. An editor for WebEx recordin files is available via download from the Web site at no extra cost. Meetin material retention Can the product support a persistent 5 = Yes. room for the presenter to retain = No. meetin documents, annotations, the whiteboard, and text brainstormin for future meetins? 15% 5. In Meetin Center, each host ets a free My WebEx area. Administrators can add storae for a one-time chare of $7 a iabyte. Reportin What kinds of reports are available? these subattributes: Conference reports, Billin and ecommerce, Attendance trackin, and Measurin use of recordins. Conference reports What kind of post-conference meetin reports does the moderator have access to? Does the product collect participant information (i.e., , IP address, browser type) into reports? Can the moderator export these reports to other applications? Are performance reports on meetin quality/network functionality available for each participant? Can the moderator export these reports? 5 = The moderator has access to reports on meetins, participant information, and participant meetin quality/network problems, and the moderator can export these reports. 3 = The moderator has access to reports on meetins and some of the above. 1 = The moderator has access to one kind of report only. = The moderator does not have access to any reports. 2% 4.4 * The product provides a variety of exportable format reports on attendees, lenth of time attended, kind of connection (VoIP, telephone), and roles and information on attendance at sessions recordins. * The product supports billin back to individual departments but not ecommerce. 3% 5. Many reports are available, and the product supports standard export formats. Records information includin who attended, how lon in meetin, whether on VoIP or phone, and role(s) durin the meetin. The administrator can also et performance reports on the quality of the meetin for each participant, with any network problems delivered on demand or automatically. Billin and ecommerce Does the product support code billin and ecommerce? 5 = Both. 3 = One. = None. 3% 3. Only code billin is standard. 26, Research, Inc. 1

11 Vendor card: WebEx Communications Attendance trackin Can the product track participant 5 = Tracks participant names, when they joined, attendance? Can the product track and when they left. when participants joined and left the 3 = Tracks participant names. meetin and how lon they stayed? = Nothin tracked. Weihtin 2% 5. Usae reports provide the names of participants. The product can track the time entered, the time left, and the IP address. Measurin use of recordins Conferencin solutions Accessibility Screen mode and zoom Can the product measure how recordins are used and by whom? How much information does the product capture? What kinds of solutions are available (i.e., meetin, event, learnin, help desk)? Does the product have features that support users with disabilities? Does product support full-screen mode and allow fit to pae? Can participants zoom in and out of a document durin a live presentation? 5 = Records who accesses the recorded session and for how lon. 3 = Records who accesses the recorded session but not for how lon. = No record of who accesses recordins. provides this information to aid our clients' decisions. A default score of is iven to these subattributes: Screen mode and zoom, Section 58 compliant, Closed captionin, and Platform colors. 5 = Yes. = No. 2% 5. The product supports a check-in, check-out feature with lenth of time attended and the name of the person accessin the recordin (if reistration is required to view the recordin). %. WebEx solutions include Meetin Center, Event Center, Sales Center, Trainin Center, Support Center, and WebOffice. 1% 2.95 * The product meets the basic requirements of Section 58 of the Rehabilitation Act for people with disabilities in the information ae, but customers must partner for visual and hearinimpaired services. * Vector-based raphics allow zoom without quality deradation. * Supports one closed captionin screen. * Users cannot set preferred platform colors. 2% 5. Zoom is available for desktop and application sharin. Uses vector-based raphics so there is no deradation of quality. Section 58 compliant Closed captionin Is the product compliant with Section 58 for screen reader access? Does the product have one or more streams of closed captionin? 5 = Yes, and the product has one beyond basic overnment requirements. 3 = Meets overnment requirements. 1 = Meets some of overnment requirements. = Does not meet overnment requirements. 5 = Two or three streams for multiple lanuaes. 3 = One stream. = No native closed captionin. 5% 3. Meets overnment reulations; the customer must partner with a third party for visual- or hearin-impaired services. 15% 3. One closed-captionin stream is supported. Platform colors Lanuae support Does product provide the ability for users to set platform colors? What lanuaes are available and how does the product user interface support them? 5 = Yes. = No. these subattributes: Multiple lanuae support and Lanuae preference support. 15%. No. 15% 5. * The product supports nine lanuaes, includin double-byte lanuaes. * Users have the ability to choose a UI lanuae preference. 26, Research, Inc. 11

12 Vendor card: WebEx Communications Multiple lanuae support What lanuaes does the product 5 = Five or more lanuaes other than Enlish, support? includin one double-byte lanuae. 3 = Three or four lanuaes other than Enlish. 2 = Two lanuaes other than Enlish. 1 = One lanuae other than Enlish. = Enlish only. Lanuae preference support Security support Can the product support multiple lanuaes in the same meetin dependin on participant lanuae preference? What is the level of security support in the product? 5 = Yes, and users can choose the lanuae from within the Web conferencin product. 3 = Yes, but only throuh automatic selection based on system confiuration. = No support for multiple lanuaes. these subattributes: Encryption tole, User access levels, and Content access. Encryption tole Can users turn encryption on or off? 5 = Yes. = No. User access levels What are the user access levels of This score is based on support for the followin security? security methods: For the Web portion: * Enter first name, last name, and . * Join only if prereistered. * Authenticate with user ID and/or password. * Protect meetin with a unique password. * Partition meetins so that only people in a department can see their meetins. For the audio portion: * Authenticates with a set security code. 5 = Supports all of the items listed above. 3 = Supports three to four of the Web access roups listed above, plus audio support. 1 = Supports one or two of the Web access roups listed above, plus audio support. Weihtin 6% 5. WebEx supports Enlish, Spanish, Swedish, Japanese, Korean, simplified and traditional Chinese, German, and French. 4% 5. Yes. Users can choose UI lanuae preferences from within a conference. 25% 5. * Supports encryption of content and network transmittal, but the presenter can choose to turn off the feature to speed transmission. * The product supports meetin passwords, security access codes, and partitionin of departments within an oranization. * The product stores content on the WebEx network only on customer request. 1% 5. Yes, encryption can be enabled or disabled. 5% 5. * The administrator can confiure transport encryption and meetin passwords, and all features are confiurable at an oranizational level. * Can set up sub-sites for departments within a company. 26, Research, Inc. 12

13 Vendor card: WebEx Communications Content access What security does the product This score is based on support for the followin maintain at the data center? security methods: * 24x7 secured physical data center access. * Video surveillance. * Biometric controls. * Data center personnel can't access content unless requested by the customer. Weihtin 4% 5. There is a hih level of security for all network nodes. WebEx does not store meetin content on the WebEx network unless requested. All content is run from and stored on the local system. Scalability Scalability of solutions How many users can participate in different kinds of Web conferences? Based on the content shared, what is the maximum number of people that can attend one meetin? 5 = Offerin supports all of the items listed above. 3 = Offerin supports two or three security features listed above. 1 = Offerin supports one security feature listed above. these subattributes: Scalability of solutions and Accommodation. 5 = Supports over 1, people if application sharin and over 2, if presentation sharin only. 4 = Supports 5 to 1, people if application sharin and over 1, to 1,999 if presentation sharin only. 3 = Supports 1 to 499 people if application sharin and 5 to 999 if presentation sharin only. 2 = Supports 5 to 99 people if application sharin and 2 to 4 if presentation sharin only. 1 = Supports one to 49 people if application sharin and one to 199 if presentation sharin only. 15% 4.2 * Meetin Center scales to about 5 participants, which is well beyond the number suested for an interactive meetin. * A presenter can cap seats at a specific number or allow a number beyond what the usae fee provides (with an overae chare). 8% 4. Meetin Center suests keepin meetins below 5 participants, reardless of content. WebEx Event Center is desined for larer meetins. Accommodation How does the product scale to accommodate more people than planned to attend? 5 = Automatically provides additional seats with an overae chare. 3 = The moderator must anticipate overae and notify the vendor, or the extra participants will be locked out. = No provision for ad hoc overae. 2% 5. The product can be set up to add additional seats automatically, or it can cap seats at a specific number. 26, Research, Inc. 13

14 Vendor card: WebEx Communications Interation What technoloy interation does the product support? these subattributes: Meetin notification, MS applications and IM, Systems interation, Audio partnerships, and APIs. Weihtin 2% 4.82 The product provides stron interation at many levels. It supports meetin notification in Microsoft Outlook and Lotus Notes, launchin IM meetins from within Microsoft applications, and interation with both enterprise manaement systems and user manaement systems. For those customers usin an audio provider other than MediaTone Network, the product has nine audio partnerships and APIs for other audio, IM, or support system interations at no additional cost. Meetin notification MS applications and IM Systems interation Interation with enterprise systems Interation with user manaement systems Audio partnerships APIs Does the product support direct 5 = Supports Outlook and Lotus Notes. interation with Microsoft Outlook and 3 = Supports Outlook but not Lotus Notes. Lotus Notes for meetin = No interation. notification? Can a user start a Web conference via plu-ins from within applications such as Word and Excel and from IM? What interations with enterprise systems does the product support? Can the product interate with enterprise content manaement systems, portals, and collaboration tools? Can the product interate with user manaement infrastructure tools such as directories, sinle sin-on, or other authentication types? How many audio conferencin services does the product interate with? Are APIs available for interation with other third-party applications and business systems? 5 = Yes, from all three. 3 = From Microsoft Office applications but not IM. = No interation. these subattributes: Interation with enterprise systems and Interation with user manaement systems. 5 = Yes, tiht interation to one or more. 3 = Interation throuh APIs to one or more. = No interation. 5 = Out-of-the-box interation with Active Directory and sinle sin-on. 3 = API toolkit provides interation with sinle sinon and Active Directory. = No. 5 = Five or a VoIP provider. 3 = Three or four. 1 = One or two. = No audio interation. 5 = Yes, with no additional fee. 3 = Yes, with an additional fee. = No. 25% 5. The product has Outlook and Notes interation. 15% 5. Meetins can be launched from Microsoft Office Word and Excel; IM clients AOL, Jabber, Omnipod, Yahoo!, MS Messener; and MS Outlook. There is also an interation tool kit available that allows for interation to any IM product. 15% 3.8 The product provides interation with enterprise systems like document manaement systems and portals, as well as interation with user manaement systems infrastructure tools. 4% 5. Yes. WebEx interates with SharePoint Services, SAP Portals, Documentum eroom, and Xerox DocuShare CPX. 6% 3. Yes, APIs support interation with all directory services to enable sinle sin-on. 25% 5. Interates with MCI, AT&T, BT, NTT Communications, Telstra, Telefónica, TeliaSonera, Bell Canada, and InterCall. 2% 5. There are APIs available for audio, IM (MSN, AOL, Jabber, and Omnipod) reistration, sales force automation, and support system interation at no additional fee. 26, Research, Inc. 14

15 Vendor card: WebEx Communications Services What customer services does the provides this information to aid our vendor provide? clients' decisions. A default score of is iven to Professional services Does the vendor provide in-house provides this information to aid our consultin and professional services? clients' decisions. A default score of is iven to If outsourced, what components does the vendor outsource, and who is the provider? Weihtin %. WebEx provides professional services for event support and trainin as well as for other services. Almost all of the trainin is conducted online, with about 1% in the classroom. %. Professional services are in-house. Trainin Does the vendor offer Web-based and classroom trainin? provides this information to aid our clients' decisions. A default score of is iven to %. 9% of trainin done online; only 1% done in classroom format. STRATEGY 5% 5. Product stratey What are the vendor's product visions and plans for the future? these subattributes: Vision and Product road map. 1% 5. WebEx is movin aressively into interation with core business processes. It does not see its conferencin product as a standalone application, but rather as one that enhances workers' productivity and is easily accessible from whatever applications they are in. WebOffice will be the interated platform for both synchronous and asynchronous communications. WebEx will continue to market to a broad audience from the individual user with the MeetMeNow product to the enterprise user with the Enterprise Edition product. 26, Research, Inc. 15

16 Vendor card: WebEx Communications Vision What is the company vision for Web The score is based on 's assessment of conferencin solutions? the strenth of the company vision. 5 = Exceptionally stron vision of Web conferencin as an interated communication and collaboration process within the work environment. 4 = Stron vision of Web conferencin as an interated communication and collaboration process within the work environment. 3 = Vision for Web conferencin as a easy-to-use communication component with some plans for line-of-business interation. 2 = Vision of Web conferencin as a point application to assist workers to achieve reater productivity. 1 = Weak vision for future product developments. Weihtin 5% 5. WebEx has interated a stron vision of Web conferencin into its core business processes. The vendor sees Web conferencin itself as a commodity and the future as how well and easy the access is to Web conferencin components that can enhance worker productivity. Product road map Taret market What type of future enhancements The score is based on 's assessment of are currently planned for the product? the strenth of planned future enhancements to How do these enhancements position the product. the product for market leadership? 5 = Enhancement of Web conferencin product and aressive interation into company business processes. 4 = Enhancements planned, with interation into business processes. 3 = Sinificant enhancement of the Web conferencin product. 2 = Minor product enhancements planned. 1 = No product enhancements planned. Who is the vendor's primary taret market? provides this information to aid our client's decisions. A default score of zero is iven to Cost How much does the product cost? provides this information to aid our clients' decisions. A default score of is iven to Averae named user sale price What is the averae sale price for the Web product for 1 named users who will averae five hour-lon meetins per month? provides this information to aid our clients' decisions. A default score of is iven to 5% 5. The vendor will continue to interate Web conferencin into WebOffice, which will be WebEx's interated platform for all services. This allows synchronous and asynchronous communications and is the result of the acquisition and interation of intranets. WebEx will continue to work on tiht interation with Microsoft Office applications and SharePoint, and it will work on providin a presence platform and partnerin with an IM vendor. %. The taret market includes everythin from individual users (MeetMeNow) to enterprise oranizations (WebEx Enterprise Edition). %. For 1 named users with unlimited use, the cost is approximately $32,4 a year. Flat free pricin, concurrent user pricin, and enterprise pricin are also available. %. For 1 named users with unlimited use, the cost is $2,7 a month, or $32,4 a year. 26, Research, Inc. 16

17 Vendor card: WebEx Communications Pricin structure What does the vendor structure its provides this information to aid our pricin? clients' decisions. A default score of is iven to Weihtin %. * WebEx provides flat fee pricin, named user pricin, and concurrent user pricin. * Discounts are available for larer customers. * The audio portion of the Web conferencin is an additional cost unless customers use VoIP. This option is not in stron demand, because VoIP does not yet meet the audio quality of the MediaTone Network product or the third-party audio provider product. General options Web and audio What pricin packaes does the vendor provide? How does the vendor price its product for Web and audio? provides this information to aid our client's decisions. A default score of zero is iven to provides this information to aid our client's decisions. A default score of zero is iven to %. A flat rate of $75 per month is available for unlimited use by 15 people hostin meetins of six or less. Named host pricin is available at $25 to $5 per host and is usually for 1 or more hosts. Concurrent user pricin is $1 per seat per month, with discounts for lare users. %. Customers may use WebEx's MediaTone Network audio at about 12 cents per minute, or Web Ex will interate with audio providers. MARKET PRESENCE % 4.45 Customer base How lare is the vendor's customer base? Unique customers Users New customers How many unique Web customers does this vendor have? defines a customer as spendin at least $1, a year on Web conferencin. How many reistered users or hosts does this vendor have? How many customers joined in FY25? these subattributes: Unique customers, Users, New customers, and Larest customer. 5 = 2, or more. 4 = 1, to 19, = 5, to 9, = 1, to 4, = Less than 1,. 5 = 2 million or more. 4 = 1,, to 1,999, = 5, to 999, = 1, to 499, = Less than 1,. 5 = 2, or more. 4 = 1, to 1, = 5 to = 2 to = Less than 2 customers. 4% 4.5 WebEx has the larest share of the hosted conferencin market, with 23, customers worldwide and 2,215, reular users as hosts. The vendor's larest customer has over 3, seats. In the last year it has added 2, new customers. 25% 5. 23, customers worldwide. 25% 5. 2,215, reular users as hosts. 25% 5. More than 2,. 26, Research, Inc. 17

18 Vendor card: WebEx Communications Larest customer What is this vendor's larest 5 = 1, or more. customer in terms of number of 4 = 5, to 9,999. seats? 3 = 2,5 to 4, = 1, to 2, = Less than 1,. Company financials Revenue What is the vendor's financial status? these subattributes: Revenue, Revenue rowth, Profitability, and Employees. What is the vendor's revenue for FY25? 5 = $8 million or more. 4 = $5 million to $79 million. 3 = $3 million to $49 million. 2 = $1 million to $29 million. 1 = Under $1 million. Weihtin 25% 3. More than 3, seats. 5% 4.5 WebEx is a public company with 2,87 employees, revenue of $38 million, 2 quarters of profitability, and rowth of 22% in FY % 5. The vendor had $38 million in revenues in FY25. Revenue rowth Profitability Employees Total employees Sales staff Technoloy partners What is the vendor s year-over-year revenue rowth for the past three years? For how many quarters has the vendor been profitable? How many employees does the vendor have? How many employees does the vendor have? Where is the vendor's sales staff located? How stronly do technoloy partners support this product? 5 = 5% or more. 4 = 3% to 49%. 3 = 1% to 29%. 2 = 5% to 9%. 1 = 1% to 4%. = Neative revenue rowth or no information available. 5 = 1 or more. 3 = Five to nine. 1 = Less than five. these subattributes: Total employees and Sales staff. 5 = 1, or more. 4 = 5 to = 2 to = 5 to = Less than = Vendor sales staff worldwide. 4 = Vendor sales staff in the US and Europe. 3 = Vendor sales staff in the US only. these subattributes: License partners and Resellers. 25% 3. The vendor had 2% to 24% rowth in FY25. 4% 5. The vendor has been profitable for more than 2 quarters. 1% 5. * WebEx has 2,87 employees. * 8% of the sales staff works in North America and 2% works worldwide. 5% 5. 2,87 employees. 5% 5. 8% of the sales staff is in North America; 2% is worldwide. 1% 4. WebEx has a lare roup of technoloy partners, with approximately 3 partners that license or bundle the product and approximately 8 partners that resell the product. 26, Research, Inc. 18

19 Vendor card: WebEx Communications License partners How many companies license or 5 = 25 or more. bundle this product? 3 = 1 to = One to nine. = Vendor doesn't license to partners or no information provided. Resellers How many firms resell this product? 5 = More than 5. 4 = 1 to = 1 to = Less than 1. = No resellers or no information provided. Weihtin 5% 5. About 3. 5% 3. About 8. 26, Research, Inc. All rihts reserved., Wave, WholeView 2, Technoraphics, and Total Economic Impact are trademarks of Research, Inc. All other trademarks are the property of their respective companies. clients may make one attributed copy or slide of each fiure contained herein. Additional reproduction is strictly prohibited. For additional reproduction rihts and usae information, o to Information is based on best available resources. Opinions reflect judment at the time and are subject to chane 26, Research, Inc. 19

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