3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS

Transcription

1 DATA SHEET IP SWITCHING TELEPHONY 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS Small to medium enterprise unified communications platforms designed to deliver unprecedented service levels OVERVIEW In today's shifting, global business climate, instantaneous communications with customers, partners and employees is required to promote ideas, boost productivity, expand market share and bolster profits. It is imperative that an organization's voice system reliably enable seamless collaboration. 3Com is leading the way in providing businesses with cost-effective communications systems that require no sacrifice of features and functionality. To implement this no-compromise strategy, 3Com VCX Connect platforms deliver an enterprise-class, full-featured Voice over IP (VoIP) phone system, designed to meet the most rugged, collaborative work environments, while providing a rapid return on investment. Utilizing the industry's most resilient architecture within the small to medium enterprise market, the VCX Connect series offers highly available, high-performance telephony and desktop communications. 3Com understands that no matter what an organization s size, communication is the life blood of business operations. KEY BENEFITS IMPROVE USER PRODUCTIVITY Increasing workers' productivity is paramount to driving down costs and improving overall operating efficiency. Organizations that use the instant messaging and capabilities of Lotus Sametime and Domino applications already have comprehensive solutions in place for presence, instant messaging and web conferencing. With VCX Connect IP telephony integration, information in a centralized database supports seamless communications with colleagues and external contacts, allowing The 3Com VCX Connect 100 and 200 platforms are shown here with 3Com IP phones, including the 3101, 3101SP, 3102 and 3103 models, as well as with the 3105 Attendant Console. employees to easily click on a contact within their Sametime environment to make calls or create conference calls. Furthermore, with 3Com-Lotus Sametime integration, the benefits of presence information are extended to telephony services, allowing authorized users to quickly assess whether the person they want to contact is available to participate in a phone conversation or is engaged in an active call. EASILY MANAGE AND USE ADVANCED TELEPHONY CAPABILITIES As organizations replace traditional phone systems, they need to ensure that the capabilities of their new system can be easily managed, learned and used. Though there are a variety of 3Com IP phone options, all models offer similar and familiar operation that requires little or no change in user behavior. Many features are available at the touch of a button, while other less-used features can be invoked through a simple menu system. The integrated voic system of a VCX Connect solution includes extensive help resources first-time users can be coached through mailbox set-up and receive prompts about other system capabilities and provides users with the option of listening and managing their voice mail from their desktops. Moreover, IT administrators can use the intuitive web-based VCX Connect interface to easily provision initial system parameters and users via a First Time Configuration Wizard, perform data backups and restores, as well as upgrade and roll-back software versions with a single click.

2 2 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS KEY BENEFITS (continued) BENEFIT FROM DIRECTORY INTEGRATION AND SYNCHRONIZATION The centralized structure of a fully integrated solution enables use of a common directory, either via Lotus Domino or Microsoft Active Directory, simplifying administration and ensuring reliable connections based on the most current information even in the case of frequently changing contact data. In addition, synchronization between Lotus Domino or Microsoft Active Directory and the VCX Connect IP telephony module, either during first time set-up or configured to run periodically, distributes central database changes throughout the organization and eases deployment of communications devices and maintenance of user information. INTEGRATE COMMUNICATIONS Built-in VCX Connect features and 3Com's commitment to non-proprietary call control standards such as Session Initiation Protocol (SIP) allow calls to be made using multimedia devices such as video phones or software applications. For instance, to enhance collaboration and increase productivity, the 3Com Desktop Communicator softphone offers a rich set of unified communications capabilities, including instant messaging, voice and video as well as optional Microsoft Outlook integration. Unified messaging, also a standard feature of a VCX Connect system, offers voic / integration within the Lotus Domino or Microsoft Exchange environment so that users can efficiently retrieve, review and respond to messages. Workers are able to access voic messages whenever they check their box, and receive faxes as attachments, unifying their messages into a single inbox. In addition, the VCX Connect system s find me/follow me feature easily locates mobile workers so important calls are never missed or sent to voice mail. SIMPLIFY CALL CENTER MANAGEMENT WITH VCX AUTOMATIC CALL DISTRIBUTION For small- to mid-size call centers, the cost-effective, feature-rich, 3Com VCX Automatic Call Distribution (ACD) application streamlines communications. Ideally suited for sales, help desk, and customer support groups, VCX ACD applies business intelligence to inbound call traffic via five customizable, built-in routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-to-the-minute vital statistics on call center performance such as queued calls and abandoned calls via the VCX Real Time Statistics desktop tool. Two try and buy agent licenses are packaged with each VCX Connect platform; additional licenses are easily available via key-code activation. PAY AS YOU GROW VCX Connect systems come with 25 3Com IP Business Phone, 3Com Unified IP Messaging Seat, and 3Com Desktop Communicator and 3Com Convergence Client Softphone licenses. They also include four analog/fxs device licenses. By simply purchasing additional licenses, organizations can increase the number of users up to the maximum supported by the system: VCX Connect 100 systems support up to 100 users and VCX Connect 200 systems support up to 250 users per server. Both platforms can support up to six servers, giving an organization the ability to grow to 600 users with the VCX Connect 100 system and to 1,500 users with the VCX Connect 200 system. Multiple systems function as a single system with one global directory, providing abbreviated dialing and centralized voice mail among sites. Furthermore, a full range of 3Com VoIP gateways enables expansion of PSTN connectivity in increments of as few as two additional analog or four BRI-ST ISDN channels, or to 24/30 additional channels if needed, using an additional T1/E1 interface. ENSURE HIGH AVAILABILITY A variety of VCX Connect systems offer enterprises alternatives for ensuring resiliency and rapid failover. To protect critical corporate communications, optional redundant power supplies and redundant disks (RAID) provide business continuity should a VCX Connect component fail. And both VCX Connect 100 and VCX Connect 200 platforms can be supplemented with a backup server to enable full telephony and application redundancy. The secondary server in this type of configuration can be located at a different site for full geographic redundancy. Since the servers continually communicate configuration changes with each other, should the worst happen, the secondary server can immediately and seamlessly manage all VCX system

3 3 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS KEY BENEFITS (continued) services. Similarly, because 3Com phones and gateways are automatically configured with the information required to locate and use the backup server, highly available communications across the organization is assured. SEAMLESS REMOTE CONNECTIVITY The 3Com Desktop Communicator softphone helps remote and mobile workers stay connected. Designed with an intuitive interface, it allows users to easily view a colleague s availability status in order to initiate instant messaging, click to call/audio conference or video conference sessions. Working in concert with the VCX Connect system, the Desktop Communicator softphone provides the same advanced telephony features and control as 3Com desktop phones, including singleclick access to voice mail message-waiting indication. And the full integration of the Desktop Communicator Outlook Edition softphone with the Microsoft environment enables proficient address book synchronization, single-click phone calls directly from Outlook, direct storage and retrieval of call notes to Outlook Journal, instant chat messages using a user's personal MSN Messenger account and one-touch call recording to the user's PC. FEATURE HIGHLIGHTS Support for standard PBX features and advanced multimedia communications Optional secondary server for geographic redundancy Global directory that enables up to six platforms to function as a single system, allowing VCX Connect 100 platforms to support a total of 600 users and VCX Connect 200 platforms to support a total of 1,500 users Hotdesk and/or softphone functions for mobile or remote workers 25 3Com Business IP Phone, Unified IP Messaging Seat and 3Com Desktop Communicator and 3Com Convergence Client softphone licenses, as well as four Analog/FXS licenses included with each VCX Connect platform. Voice, video and instant messaging collaboration using a 3Com Desktop Communicator or 3Com Convergence Client softphone Optional application modules for conferencing, telecommuter mobility and presence Support for SIP-based endpoints and applications Access to a comprehensive set of legacy PBX features for use of retained analog phones Fax delivery to in either.tif or.pdf file format Single-line and multi-line phone support and bridged extensions for executives and administrators Smooth, incremental migration to IP communications using digital and analog gateways Multiple phone appearances to an extension Up to 30 sessions of ad hoc conferencing with a maximum of six parties per conference Option of multiple system login levels to support a division of system responsibilities Please note: included licenses cannot be shared with or transferred to another VCX Connect system.

4 4 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS FEATURES LIST SYSTEM SYSTEM Ad hoc conferencing Centralized management Centralized web-based administration Call detail records Converged application architecture Emergency services End-to-end SIP Signalling Global voice mail Global directory IP telephony IP unified messaging Linux operating system with additional security SIP back-to-back user Agent Standards-based connectivity System redundancy Web services SDK RESILIENCY Redundancy, IP telephony Redundancy, IP messaging Redundancy, IP phones and media gateways Redundancy, optional RAID for VCX Connect 100 and 200 platforms Redundancy, optional Power Supply for VCX Connect 100 platform ADMINISTRATION Add VCX licenses Administration access control Administration secure access Audit trails and logging enhancements Command Line Interface Component Versions Configuration back-up and restore CPU, memory and I/O statistics First-time configuration First-time data import Importing data Multiple administrators Multiple language support Online administrator help Password support, administrator and system access Provisioning; bulk moves, adds, changes Remove previous software versions Resetting a VCX server Reset to defaults Root directory access Searches Site configuration data Software upgrades and rollbacks Switch software versions System information User data LDAP synchronization: Lotus Domino server running on IBM i Lotus Domino server running on Windows Server 2003 and 2008 Microsoft Active Directory on Windows Server 2003 and 2008 OpenLDAP on Linux VCX service licensing View VCX licensing data Virtual numbers QUALITY OF SERVICE DSCP tagging Dynamic jitter buffer G.711 audio codec G.729ab audio codec Packet-loss rate QoS: 802.1p Tagging (Prioritization) QoS: 802.1Q Tagging (VLAN) Wideband audio codec SECURITY Network security policies Operating system security Secure access Security: Locking MAC addresses to switches User authentication methods MANAGEMENT Alarm notification Audio performance reporting (local) Auto discovery and management of IP devices Enterprise Management Suite support Operating system updates SNMP v1 SNMP v3 System back-ups REPORTING Call detail records (reporting) Call detail records (structure) IP TELEPHONY CALLING Anonymous call reject Automatic Call Distribution (ACD) ACD groups (login/logout) ACD groups (multisite) ACD groups (linear) ACD groups (circular) ACD groups (calling groups) ACD groups (least-call count) ACD groups (most idle agent) ACD groups (view ACD group status)

5 5 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) ACD groups (feature interactions) ACD groups (message-waiting indicator) ACD groups (malicious call trace) ACD groups (real-time and historical reporting) ACD groups (call coverage) Bridged line appearances Bridged line appearance (MWI) Bridged line appearance (shared hold) Busy lamp field Call Conference (drop) Call Conference (six-way calling) Call Conference (three-way calling) Call coverage Call drop Call duration display Call forward all Call forward busy Call forward no answer Call forward out-of-coverage Call forward programmable Call forward reminder Call forward remote Call history (missed/answered/placed logs) Call hold Call hold reminder Call logs display sort Call park (button mapping) Call park (fallback) Call park/retrieve Call pick-up (directed) Call pick-up (group) Call restrictions (black list) Call restrictions (blocking inbound) Call restrictions (blocking outbound) Call restrictions (call screening) Call restrictions (forward to trunk) Call restrictions (toll screening) Call restrictions (transfer to trunk) Call restrictions (white list) Call return Call transfer (attended) Call transfer (fallback on transfer failure) Call transfer (unattended) Call transfer (restrictions) Call waiting Called ID (called party) Caller ID (calling party number) Caller ID (calling party name) Caller ID (privacy) Camp on busy (automatic call back) Class of Service override Customer account and billing codes Delayed or no ringing Directory (local user) Directory (global user) Distinctive ringing, ring patterns (different call types) Distinctive ringing, selective ringing (ident-a-call) Do not disturb DTMF dialing Feature codes Feature access codes Forced account codes Forward to mail Hands-free support Hotline (hot ring down circuits) Hunt groups Hunt groups (call coverage) Hunt groups (calling group) Hunt groups (circular) Hunt groups (feature interactions) Hunt groups (linear) Hunt groups (login/logout) Hunt groups (malicious call trace) Hunt groups (message-waiting indicator) Hunt groups (multisite) Hunt groups (view hunt group status) Last-number redial Malicious call trace Message-waiting indication (MWI), audio Message-waiting indicator (MWI), visual Missed call indicator Mobility (multisite hot desking) Mobility (single-region hot desking) Multiple system appearance Music on hold Mute Paging (analog external paging system) Paging (group), zone Paging (phone-to-phone), send beep with calling number Paging (SIP external paging system) Phone lock/unlock Privacy (block silent monitor/barge-in) Privacy (calling number suppression) Serial calling (transfer with callback) Silent monitor/barge-in Speed dial (personal) Speed dial (system) Transfer to voice mail (direct) Voic access Warmline (warm ring down circuits) ADMINISTRATION Automated daylight savings time setting Call admission control Call coverage Class of Service Country-specific tones

6 6 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) Dial-plan enhancements IP telephony and IP messaging user data synchronization Phone profile Provisioning phones Remote logout Route plan wizard Telephone set graphics Templates Time zones Toll fraud prevention Translations for source-based time of routing Type of Service IP MESSAGING ARCHITECTURAL G.711 G.729 Global voice mail Redundancy (intelligent mirroring) MESSAGE Message annotation Message append Message auto-delivery Message auto playback Message broadcast Message delete Message delete retrieval Message delivery report Message delivery to non-subscribers Message deposit Message deposit treatment options Message folders Message forward Message notification Message notification Options Message priority Message record options Message reply Message retrieval Message review Message review options Message review playback controls Message save Message schedule delivery Message send Message send treatment options GREETING Default system greeting Personal busy greeting Personal extended absence greeting Personal normal greeting Personal scheduled greetings DISTRIBUTION LIST Administrator distribution lists Personal distribution lists System distribution lists DIRECTORY Directory search Directory search (dial-by-name) USER PRODUCTIVITY Auto attendants Bulletin board Call back Call monitor Family mailbox Force password change Listen to and manage voic messages from web user interface Mailbox alias Mailbox auto login Mailbox full alert Mailbox login Mailboxes for announcements Mailboxes for forms (Q&A) Mailboxes for information Mailboxes for surveys Mailboxes for system bulletins/broadcasts Message-waiting indicator Music-on-hold Online help Personal address book Personal auto-attendant Privacy Prompt by-pass Set-up assistant tutorial Shortcut keys Text-to-speech User password change User provisioning through TUI User provisioning through web Virtual calling card Zero out FIND ME/FOLLOW ME Find me/follow me Find me/follow me call intercept FAX MAIL Fax auto-delivery to Fax auto-delivery to fax machine Fax delivery to fax machine

7 7 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) Fax message deposit Fax message retrieval Never-busy fax INTEGRATION integration auto delivery Fax attachment in (.tif and.pdf formats) Unified inbox for Domino on Windows Voic POP3/IMAP4 client integration synchronization ADMINISTRATION Administration of all parameters via X-terminal interface Batch import Class of Service administration Company/division administration Export mailbox/cos Import mailbox/cos Mailbox administration Mailbox on-the-fly Mailbox un-login Multiple administrators Multiple language support Multiple permission levels Pager templates Send-user groups Support for multi-language voice mail Telephone user interface (3Com) Telephone user interface (traditional) Time zones Upload audio files via web interface Voic CODEC conversion VPIM support MANAGEMENT System alarms System back-up System restoration System status REPORTING Call detail records Reports Please note: not all features are supported on third-party phones. SPECIFICATIONS VCX CONNECT 100 PLATFORM Communications server supporting up to 100 users per server with IP telephony and unified messaging software Integrated auto-attendant (AA) software; up to 12 simultaneous AA, music-on-hold or voic ports supported Modular chassis with server, four (4) FXO analog ports and four (4) FXS analog ports as standard Options for up to four (4) additional line cards: four-port FXO card; four-port FXS card; four-port BRI card; and T1/E1 cards (one- or twospan with a maximum of two T1 or E1 spans per chassis) Redundancy options: Power supply RAID disk Secondary server (redundant power supply and RAID disk are also options for the secondary server) Dimensions (length, width, height): 14 x 19 x 1.75 in; 35.6 x 48.3 x 4.5 cm Weight: 7.26 kg Power: VAC/140W VCX CONNECT 200 PLATFORM Communications server supporting up to 250 users per server with IP telephony and unified messaging software Integrated auto-attendant (AA) software; up to 60 simultaneous AA, music-on-hold or voic ports supported Redundancy options: RAID disk Secondary server (with option of redundant RAID disk on this server) Gateway options: VCX FXS/FXO analog and T1/E1 models Dimensions (length, width, height): 22 x 19 x 1.75 in; 56 x 48.3 x 4.5 cm Weight: kg Power: VAC/350W UNIFIED MESSAGING SYSTEM Protocols: IMAP4, POP3, SMTP and VPIM Codec support: Either G.711 or G.729 SUPPORTED HARDWARE/SOFTWARE 3Com 3101, 3101SP, 3102 and 3103 IP Phones and 3Com 3105 Attendant Console, 3Com Desktop Communicator, 3Com Desktop Communicator Outlook Edition and Convergence Client softphones (support presence, instant messaging, voice, video conferencing, advanced Microsoft Outlook integration including Microsoft Outlook Journal, call recording and MSN Messenger) 3Com IP Conferencing Module 3Com Presence Module 3Com IP Telecommuting Module CDR reporting software (Windows XP-based) LANGUAGE SUPPORT Chinese (Mandarin), Dutch, English (Austratlian, UK and US), French (Canadian and Parisian), German, Italian, Korean, Portuguese (Brazilian), Russian and Spanish (Castilian and LAT)

8 8 3COM VCX CONNECT IP COMMUNICATIONS PLATFORMS ORDERING INFORMATION PRODUCT DESCRIPTION APPLICATION PLATFORMS VCX Connect 100 VCX Connect 100 optional redundant secondary server VCX Connect 200 VCX Connect 200 optional redundant secondary server OPTIONAL COMPONENTS VCX Connect 100 four (4) port FXS add-on module VCX Connect 100 four (4) port FXO add-on module VCX Connect 100 four (4) port BRI add-on module VCX Connect 100 one (1) span T1/E1 add-on module VCX Connect 100 two (2) span T1/E1 add-on module VCX Connect 100 redundant hard disk RAID1 (80 GB) VCX Connect 100 redundant power supply module VCX Connect 200 redundant hard disk RAID1 (250 GB) SOFTWARE LICENSES VCX Business IP Phone VCX Basic IP Phone VCX Third-Party IP Phone VCX 50 Business IP Phone VCX 50 Basic IP Phone VCX 250 Business IP Phone VCX 250 Basic IP Phone VCX 1,000 Business IP Phone VCX 1,000 Basic IP Phone VCX Analog FXS Phone VCX Convergence Client Softphone VCX Desktop Communicator Softphone VCX Desktop Communicator Outlook Edition Softphone VCX Desktop Communicator to Outlook Edition Softphone Upgrade VCX 50 Desktop Communicator Softphone VCX 50 Desktop Communicator Outlook Edition Softphone VCX 250 Desktop Communicator Softphone VCX 250 Desktop Communicator Outlook Edition Softphone VCX Unified IP Messaging Seat VCX ACD Agent VCX ACD 5 Agent VCX ACD 10 Agent 3COM SKU 3CRC100B 3CRC101B 3CRC200B 3CRC201B 3CRVG CRVG CRVG CRVG CRVG C0VG C0VG C0VH701996C 3CVBSPL 3CVBPL 3CVTPL 3CBVBSPL50 3CBVBPL50 3CBVBSPL250 3CBVBPL250 3CBVBSPL1000 3CBVBPL1000 3CVAPL 3CVSCCL 3CVSDCL 3CVSDCOEL 3CVSDCUPGL 3CBVSDCL50 3CBVSDCOEL50 3CBVSDCL250 3CBVSDCOEL250 3C0VS CVACDAL 3CBVACDAL5 3CBVACDAL10 Visit for more information about 3Com network solutions. 3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA Com is publicly traded on NASDAQ under the symbol COMS. Copyright Com and the 3Com logo are in various countries worldwide registered trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, 3Com Corporation does not accept liability for any errors or mistakes which may arise. All specifications are subject to change without notice /09