Fact Based Statements. Examples of Skill Statements

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1 Resume Statements The enclosed information was created by Chatham-Kent Employment Resource Centre staff for general information purposes only and should not be reproduced without permission. July 2013

2 Fact Based Statements It is very easy to fill your resume with a long list of skills! However, the employer is looking for more fact based statements when hiring. A critical factor that determines if you get employed is how you use your skills and demonstrate it on your resume. Examples: You might have experience working in a fast paced environment. However, you need to give more details such as: Greet and register approximately clients on a daily basis, while understanding the nature of each inquiry and directing clients to the appropriate departments. You might have excellent communication skills. However, it might be better to say: o Developed creative and informative monthly newsletters with a readership of over 200 members Organized with good planning skills could be expanded to: o Coordinated daily operations in a busy trucking company, while maintaining an inventory of 2000 parts and over 200 work orders a month Examples of Skill Statements Note: these are sample generic statements. Please remember that you might have to modify or convert these statements for your own personal resumes General Summary of Qualification Statements WHMIS Certified Smart Serve Certified G licensed driver with reliable transportation Forklift certification First Aid, CPR certified Bilingual (Specify what languages) Punctual, dependable, reliable Excellent relationship building skills Ability to work well in teams and individually Thrives in new situations and open to any additional responsibilities Excellent organizational and planning skills Excellent interpersonal and communication skills years of experience in the field (make sure to specify your field if using this statement) Ability to work well under pressure Attentive to deadlines Possess great problem-solving skills Strong analytical and reasoning skills Excellent written and verbal communication skills Excellent time management skills Self motivated and detail oriented Excellent driving, safety and attendance record Dynamic individual with strong analytical abilities and proven leadership skills

3 Computer Knowledgeable of the Windows 98, 2000 and XP operating systems. Advanced skills in Microsoft Office, WordPerfect 5.1, and applications. Solid keyboarding skills (35+ words per minute) Experienced with hardware installations, software installation and troubleshooting Proficient Internet researching skills Competent in creating graphs used spreadsheet software Knowledge of PC setup and installation Excellent data entry and file updating skills Clerical and Office Effective research skills Knowledgeable of software programs that include Microsoft Word, Access, PowerPoint, Simply Accounting and ACCPAC Experienced in all clerical and receptionist duties Assisted in hourly payroll and attendance management systems Excellent ability to prioritize and complete tasks with speed and accuracy Experienced in using office equipment Experienced in handling confidential paperwork Demonstrated professionalism while dealing with customers Bookkeeping and Finance Responsible for accounts receivable and payable Prepared daily, monthly, and yearly balance sheets for auditing purposes Oversaw daily cash control and prepared bank and credit card deposits Collected payments for customer billing and posted to general ledger Arranged invoices for purchase orders and matched check amounts Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy Experienced in overseeing comprehensive bookkeeping and supervising others Expertise associated with use of QuickBooks, Excel, TurboTax, and other financial software Competent in developing financial data and summary findings on monthly, quarterly, and annual basis Accountable for float money and deposits to cash office Management and Supervisory Determined staffing requirements and assisted with hiring of staff Responsible for all hotel operations and employee management Responsible for the training and supervision of new employees Maintained and accounted for all stock in store Experienced in creating staff schedules Developed excellent rapport with co-workers and customers Demonstrated excellent listening skills while dealing with unhappy employees Able to provide prompt and appropriate customer service to a diverse group of individuals.

4 Customer Service Handled customer inquiries and assisted them in a professional manner Adept at handling confrontational situations and resolving them appropriately Established good listening and problem solving skills Able to multi task in a fast paced environment Handled telephone queries from customers regarding different product inquiries Operated a multi-line telephone system in a professional and courteous manner Strong background in all aspects of customer service and support Ability to work effectively in both individual and team oriented environments Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy Experienced in responsibilities such as answering phones, recording messages and greeting customers Capable of working quickly and accurately under pressure to successfully meet deadlines. Able to analyze complex issues and solve problems Maintained positive relations with staff and customers in a high volume and fast-paced environment Motivated and reliable employee Strong rapport with customers and possess extensive skills in management Maintain an excellent working relationship with co-workers and supervisors Maintained excellent time and professionalism when serving customers at a busy drive thru window Timely and assertive follow-up skills to handle inquires and re-enforce existing relationships Well-versed in active listening skills which resulted in positive relations with staff and customers Sales Accurately handle cash and credit card transactions Maintained up to date product knowledge Excellent customer service skill to up sell client orders Promoted and sold in-store credit cards Recommend purchases and services through comprehensive product knowledge Experienced in accommodating customer needs Experienced with shipping and receiving procedures Able to assist and advise customers on product selection Provided quick and efficient service to customers Handled cash transactions, refunds and operated a cash register Responded to customer inquires by phone and in person Justified the prices of the products by quoting comparisons, quality, durability, and other features Consistently met or exceeded sales goals Experienced in retail sales in diverse departments and specialty store settings Maintained a good understanding of customers expectations about values and services Knowledgeable in computerized registers and inventory control Outstanding selling and closing capabilities illustrated by proven track record of exceeding goals Driven and focused shown when meeting sales quotas and deadlines Confidence in cold calling and direct sales of products to businesses and clients

5 Housekeeping Able to operate household and cleaning equipment Maintained a clean home and performed household chores in an efficient manner Knowledgeable of cleaning solutions, solvents and chemicals Excellent multi-tasking abilities Maintained a clean and safe work environment Experienced in cleaning floors, carpets, walls and windows WHMIS Certified Strong ability to work alone, be self-motivated and organized Maintained equipment and materials in proper condition Performed routine housekeeping duties such as laundry, washing dishes and making beds Janitorial Knowledge of proper cleaning methods and safe usage of janitorial equipment Cleaned work areas to ensure safe working environment for team members Maintained equipment and materials in proper condition Bondable and responsible to work independently Responsibilities include mopping floors, dusting shelves, cleaning windows and vacuuming floors Able to operate commercial cleaning equipment such as buffers and vacuums Maintained a safe and clean work environment Operated industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse Excellent ability in communicating information to the management team Childcare Accountable for making nutritious meals Responsible for maintaining a safe environment for young children Maintained a positive and happy environment while upholding all rules set by employer Created activities to ensure complete engagement of children Performed housekeeping duties such as dusting, laundry and washing dishes Able to care for children in a supportive and understanding manner Experienced in preparing and serving meals Experienced in disciplining and implementing rules and regulations Certified with First Aid and CPR Strong background in early childhood care Skilled in designing and implementing developmentally appropriate activities Able to create and initiate hands-on learning experiences Extensive background in working with preschool, primary and elementary school children Excellent at creating a safe environment for children to explore without undue risks Ability to develop trustworthy relationships with children and parents to plan educational and recreational activities Experienced at supporting children with special needs

6 Personal Home Care Worker Implemented programs to meet the physical, social and psychological well-being of clients Catered to special needs such as impaired hearing, vision, oral communications and behavioural problems Ensured clients were properly bathed, dressed and maintain proper hygiene Skilled at routine housekeeping responsibilities such as laundry, bed-making and washing dishes Knowledgeable of preparing and serving specific dietary meals Ensured that clients arrived to daily appointments in a timely manner Provided companionship and understanding to the person in care Certified with First Aid and CPR Training Planned and prepared meals and special diets, and fed or assisted in feeding clients Restaurant Smart Serve Certified Experienced at operating a cash register Handled cash, credit and debit transactions Maintained a clean work environment Displayed a positive attitude Handled any customer related issues in an appropriate manner Experienced in all waitress/bartender duties Responsible for waiting on tables, seating customers, receiving orders, serving food and bartending Able to advise customers of product selection Efficient in collecting and sending orders to the kitchen Experienced in accommodating customer needs Ensured that all food items are served hot and fresh with their natural aroma and taste Kitchen and Culinary Excellent working knowledge of all kitchen equipment Disinfecting and cleaning tables and food preparation area in a safe manner Practiced safe handling of food Generated inventory lists and stocked food products Ensured food products were presentable and safe to consume Ability to read and follow recipes accurately Experienced in preparing soup, salads, main dishes and baked goods Experienced in operating kitchen equipment such as broasters, oven grills, deep fryers and steamers Ability to maintain a clean and organized kitchen Experienced with washing dishes and bussing tables Experienced with the opening and closing procedures of a kitchen Competent in organizing production and personnel to maximize use of space and finances

7 General Labour WHMIS Trained Physically fit and able to perform heavy lifting Able to interpret blue prints Able to work independently or as part of a team Maintained a clean and safe work environment Able to handle repetitive work Motivated to work quickly and efficiently while paying attention to detail Trained workers in job duties, safety procedures and company policies Experienced in home renovations and general construction Able to work under adverse weather conditions Experienced in loading and unloading of construction materials Proven abilities in stocking, order-picking, shipping and receiving Skilled in safe forklift driving and warehouse operations Experienced in decorative planting and maintenance of residential and commercial gardens Experienced with sorting, packing, crating and packaging materials and products Checked and weighed materials and products Technical Operated a variety of equipment such as forklift, drills, grinders and saws Able to perform simple plumbing and electrical repairs Operated lawn care equipment such as push mower, weed wacker and tree pruner Able to repair small engines Estimated costs of installing and maintaining equipment or service Operated and tended automated assembling equipment such as robotic and fixed automation equipment Manufacturing and Factory Effectively kept production in line, which resulted in reduced downtime and increased production quotas Consistently worked under pressure to meet deadlines Knowledgeable of all work stations throughout the department Able to work in a fast paced environment while completing tasks quickly Excellent fine motor skills Accurate understanding of labels and instructions Strong background in production control, machine centre operations, and tooling activities Experienced in supervising the manufacturing process from raw materials to finished products Skilled in using a variety of precision measuring instruments and inspection procedures Able to effectively communicate with individuals at all levels of an organization Assisted machine operators, assemblers and other workers with their daily responsibilities

8 Mechanical Experienced in using micrometers and multi-meters Experienced in brake, air and hydraulic repair systems Inspected and replaced fuel injectors and cooling systems Experienced in operating tire machines for change and repair Basic upkeep knowledge of vehicles such as fluids and fuses check Assisted with engine rebuilding Skilled in the total re-building and fabrication of custom and stock engines, rear-ends and gears and blown gas and alcohol motors Utilized an all data computer for part tracking and viewing labour guides and engine specifications Extensive background in all aspects of the maintenance and repair of vehicles Well-versed in researching, identifying and pricing parts Adjusted, repaired and replaced parts and components of various automotive systems Electrical Knowledgeable in soldering, wire stripping and crimping Experienced in the installation of light sockets, switches and light fixtures Ability to take (OHM) meter readings Performed on-site servicing and repair Tested and repaired faulty wiring in electrical switchgear Familiar with reading schematics and building circuits Experienced in mechanical troubleshooting and commercial and residential electrical wiring Skilled in blueprint reading and general construction of electrical systems Construction & Woodworking Experienced in interior improvements and carpeting installation Experienced in framing, installing windows, roofing and instillation Operated a variety of power tools such as saws, drills, planers, sanders and grinders Prepared bids for home construction or renovation projects Maintained a safe and organized work area Built foundations, installed floor beams, laid sub-flooring and erected walls and roof systems Knowledgeable of carpentry and basic woodworking Proven ability to maintain buildings and mechanical equipment via contracting outside services, troubleshooting and handling tenant requests professionally Truck Driving Able to follow instructions and directions in an efficient manner Excellent navigation skills Familiar with travelling on all major highways in North America Operated trains and double trailers Excellent skills in log box entry Excellent problem solving skills AZ/ DZ Endorsed

9 Employability Definition Basic general skills necessary for getting, keeping and doing well on a job. These skills apply to all industries, businesses and job levels. Major categories of employability skills 1. Transferable skills learned from life experience and past employment that may apply to other jobs. These skills can reflect your ability to deal with various situations. Examples include: o Ability to meet deadlines o Multi-tasking o Managing staff o Problem solving abilities o Reactive thinking o Motivating others o Dealing with obstacles and crises 2. Hard skills These are learned behaviours that are relevant to a specific job. It usually includes some type of certification. A list of these skills might be required in a specific context such as a job application. Examples include: o First Aid & CPR certification o Knowledge of specific computer software o Ability to work with or handle certain equipment such as a tractor or a grill. 3. Soft skills They are adaptive skills. These skills do not require formalized training. These skills could be used to determine your work style. Examples include: o Being flexible o Adapting to the changing needs of an organization o Team player o Honest o Reliable o Flexible o Motivated

10 What Employers look for in an Employee 1. Personal values Employers want workers who are motivated, honest, goal-oriented and demonstrate a positive attitude. 2. Problem-solving and decision-making skills Employers need confident workers who can take on additional responsibilities. 3. Ability to relate to other people Team players are needed in all fields of employment 4. Communication skills A key skill that employees look for in all their employees This skill can have various forms (understand, speak, listen, read and write). 5. Task-related skills Responsible people (ability to plan, set goals, and take accountability for their action) are highly sought after in the workforce. 6. Maturity This does not refer to your age This refers to the quality of your work combined with commitment and work ethic 7. Health & Safety habits Employers want people who have safe work habits and follow established rules and guidelines of the workplace. 8. Commitment to the job Be the type of employee that you would hire! Show your commitment by being excited, punctual, excited and have an open mind to learn

11 Action Verbs for Various Job Categories Management Communication Teaching Helping Administered Analyzed Assigned Attained Chaired Consolidated Contracted Coordinated Delegated Developed Directed Evaluated Executed Improved Increased Organized Oversaw Planned Prioritized Produced Recommended Reviewed Scheduled Strengthened Supervised Addressed Arbitrated Arranged Authored Collaborated Convinced Corresponded Developed Directed Drafted Edited Enlisted Formulated Influenced Interpreted Lectured Mediated Negotiated Persuaded Promoted Publicized Reconciled Recruited Spoke Translated Wrote Adapted Advised Clarified Coached Communicated Coordinated Demystified Developed Enabled Encouraged Evaluated Explained Facilitated Guided Informed Instructed Persuaded Set goals Stimulated Trained Assessed Assisted Clarified Coached Counselled Demonstrated Diagnosed Educated Facilitated Guided Motivated Referred Rehabilitated Represented Research Technical Financial Accomplishments Clarified Collected Critiqued Diagnosed Evaluated Examined Extracted Identified Inspected Interpreted Interviewed Investigated Surveyed Assembled Built Calculated Computed Design Devised Fabricated Maintained Operated Overhauled Programmed Remodelled Repaired Upgraded Administered Allocated Analyzed Audited Balanced Budgeted Calculated Computed Developed Managed Marketed Planned Projected Researched Achieved Expanded Improved Reduced Resolved Restored Spearheaded Transformed

12 Organizational Service Creative Clerical Accumulated Arranged Assembled Balanced Built Catalogued Classified Collated Collected Compiled Composed Coordinated Copied Correlated Detailed Developed Facilitated Gathered Identified Located Obtained Organized Planned Prepared Prioritized Processed Programmed Scheduled Solved Streamlined Structured Tabulated Updated Assisted Attended Cared Delivered Facilitated Maintained Prepared Acted Conceptualized Created Customized Designed Directed Established Fashioned Founded Illustrated Initiated Instituted Integrated Introduced Invented Originated Performed Planned Revitalized Shaped Approved Arranged Catalogued Classified Collected Compiled Dispatched Executed Generated Implemented Inspected Monitored Operated Organized Prepared Processed Purchases Recorded Retrieved Screened Specified Systematized Tabulated Validated