Peak Hosting: Services

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1 Peak Peak Hosting Hosting / 2013 / Everything but your code ṢM Peak Hosting: Services Version 2.0 Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

2 4 Peak / Peak Hosting Hosting Services You re an Expert in a Lot of Things Running a technical operations department doesn t have to be one of them. Chances are you don t want it to be. Your team must be free to focus on your business. (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

3 Services Peak Hosting / 1 That s where Peak Hosting comes in. Peak Hosting s customer support staff is your engineering staff, and they average 15+ years of experience. We design, build and maintain your environment, giving you a fully-outsourced technical operations solution. Everything but your code ṢM Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

4 2 / Peak Hosting Services Peak Hosting: Design Architecture and Design The foundation of any successful managed hosting solution starts before the first server is deployed. Our Solution Architects target each of the following as they design your scalable, customized solution: Current applications, options and possible scaling issues OS requirements, including patches, upgrades and customization Database, memory, CPU, and IOPS requirements Current server topology including: CPU, memory and disk (including speed, type, and RAID) audits at every tier Network latency and throughput Global/local load balancing needs Security requirements concerning NAT, stateful firewalling, IDS/IDP and VPN Redundancy audit Virtualization options at each tier De cated individual servers, private enterprise cloud or hybrid approach Custom monitoring, alerting or performance trending requirements Disk storage, RAID and performance requirements Support escalation, troubleshooting and expertise consultation Business requirements for uptime, maintenance, disaster recovery and business continuance Networking, including 10 Gig ISPSs and 40 Gig switches (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

5 Services Peak Hosting / 3 Design continued Host Security SAN/NAS, including iscsi, CIFS/NFS, and snapshots Economic realities now and in the future Staffing and skills gap assessment Compliance Peak Hosting will provide the resources required to meet or exceed the most stringent compliance standards. Starting with our SSAE 16 Type II compliant data centers, Peak Hosting will help you architect solutions with an eye towards maintaining your data s confidentiality, integrity, availability, and authenticity. Physical security controls include 24/7/365 on-site personnel, mantraps, key card and biometric authentication, and campus CCTV coverage. Optional network security control packages include active security audits and penetration tests by credentialed security engineers, a variety of enterprise-grade firewall solutions, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and Intrusion Detection and Prevention (IDP) appliances. Design, build and maintain Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

6 4 / Peak Hosting Services Peak Hosting: Build Once the design phase is complete, Peak Hosting puts it all together in one of our bi-coastal data centers, and begins the migration process. For freely available application software such as those listed below, we handle the installation for you. For licensed applications, we work closely with your people to get them installed and running as quickly as possible. Applications Supported Apache Passenger Cassandra CouchBase Hadoop Magento Memcached MemSQL Microsoft IIS MongoDB MySQL Perl PHP PostgreSQL Python Rails Redis Ruby SQL Server Tomcat Nginx (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

7 Services Peak Hosting / 5 Build continued Server Hardware Each server comes with at least two HDDs in RAID-1 configuration Upgraded RAID controllers with 512 MB or 1 GB Cache 32 GB to 512 GB of RAM, at 1600 MHz standard Quad 1 Gig standard, or redundant 10 Gig NICs Dual power supplies, dual PDUs, dual UPS and dual generators Can customize the hardware configuration Network Unlimited local server bandwidth 40 Gig, 2N, spanning-tree-free front-end and back-end networks Dual front-end switches with 2 Gig trunk Dual back-end iscsi private switches with 2 Gig trunk One-hop SM network design ensures 20-microsecond latency, with no jitter or packet loss 2N global and local server load balancing SAN/NAS EMC VNX 7500 Guaranteed performance and IOPS, no oversubscription. Ever! iscsi, CIFS, and NFS 80 Gig access from private, dedicated 2N SAN network FastCache delivers auto-tiered speed and savings Snapshot and DVR-like recover points Wide striping grows volumes seamlessly Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

8 6 / Peak Hosting Services Build continued Virtualization Full support for VMware, Xen Essentials, Xen.org and KVM Multiple hypervisor options: KVM/Xen/VMware/Hyper-V vmotion and/or XenMotion to migrate guest OS between hosts VMware Fault Tolerance for hitless guest OS failover Security 2N firewalls standard; 2N stateful firewalls optional Host based security and/or access control lists IPSec, SSL, or GRE VPN Tunnels All data centers are SSAE 16 Type II and SAS 70 Type II certified The PeakFYI sm Out-of-Band Solution Allows access to the serial console or Keyboard, Video, Mouse (IP KVM) of the server directly via the Internet, regardless of what is happening with the server, on a totally independent and isolated network All servers include the Dell Enterprise idrac7 PeakFYI SM remote IP KVM (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

9 Services Peak Hosting / 7 Build continued Migration Services Design a customized solution Build and burn-in the architecture It starts with our philosophy: What s the most we can do? Migrate data Synchronize databases Migrate DNS Help customer implement code Code testing with live data Zero downtime cutover Colocation Peak Hosting offers a variety of data center options depending on your redundancy requirements. We will identify the perfect space for you. SSAE 16 Type II and SAS 70 Type II certifications Dedicated cabinet or private cages with optional private locking suites Metered power available Multiple circuit options 20A, 30A, 60A at 120V, 208V, single or 3-phase A&B generator sets with 2N UPS Redundant substation feeds Carrier-neutral facilities with hundreds of ISPs on-net Diverse dark-fiber rings from multiple Tier 1 providers Biometric access with 24/7/365 on-site security staff Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

10 8 / Peak Hosting Services Build continued Consulting Services Networks Architecture, implementation and optimization Experience includes backbone build-outs, ISP multi-homing, peering and WAN optimization for both short-term and long-term engagements Resource Computing Virtualization and Hybrid Cloud Environment deployment, implementation and management Data center architecture Including rack layouts, cabling, airflow optimization and design Peak Hosting can manage deployments and migrations, either between facilities or build-outs in new facilities Experts in next generation data center technology, including Cisco Nexus and Juniper QFabric Standards Compliance Secure computing environments (e.g. SAS70, PCI, ISO 27001) Network Security Stateful firewalling Intrusion Detection and Prevention (IDP) (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

11 Services Peak Hosting / 9 Peak Hosting: Maintenance and Support Peak Hosting s customer support staff is your engineering staff, and they average 15+ years experience. They are intimately involved in the design and deployment of your system. Nobody is better positioned to maintain your infrastructure than those who built it. SAN/NAS EMC VNX 7500 EMC monitors all SAN/NAS hardware and proactively dispatches techs with replacement parts for preemptive maintenance 2N hardware delivers zero downtime SAN/NAS upgrades and maintenance Troubleshooting IOPS, network, and disk latency for both blockand file-level SAN/NAS systems Snapshot creation, point in time and roll-back Networking ISPs, Global Backbone Multi-homing, 8+ ISPs and dozens of peers ensure the lowest latency to your customer A provider that doesn t distinguish between problems we own and problems upstream on our ISPs; we own the solution no matter where the problem occurs Local and global server load balancing design, installation, configuration, and troubleshooting Latency, packet loss, and jitter troubleshooting, both within our network and external networks Dual 2N, 2 Gig front-end and 2 Gig back-end LACP network troubleshooting Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

12 10 / Peak Hosting Services Maintenance and Support continued Virtualization Failover & Redundancy To provide dedicated VM Orchestrator access, or we can deploy your VM on your behalf Options to configure VMotion/Xen Motion or VM Fault Tolerance for hitless HA when applications are unable to run active-active on multiple physical systems Implementation of the fully fault-tolerant virtualization strategy Security Collaboration to design and implement your unique security policy Private network Private firewall (router access control lists) Stateful firewalls optional Optional Intrusion Detection Systems (IDS) and Intrusion Detection and Prevention (IDP) VPN-SSL, IPSec, GRE We have intimate knowledge of your environment (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

13 Services Peak Hosting / 11 Maintenance and Support continued 100% alwaysup SLA SM The first and only company in our industry to offer a no fine print, 100% Uptime SLA that allows for zero exceptions, not even planned or unplanned maintenance windows The first and only service provider in the industry to guarantee things we can t control, like issues at upstream ISPs Operating System Support Linux and Windows installed and regularly updated OS debugging, tuning, mods, additions and removals User and file permissions Patching and updates Host-based Intrusion Detection Systems (IDS) and Intrusion Detection and Prevention (IDP) because we design, build and maintain it. Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

14 12 / Peak Hosting Services Maintenance and Support continued Monitoring and Alerting Peak Hosting uses Nagios, the industry standard for IT infrastructure monitoring. Whenever possible, we create customized checks for your system so we can spot problems before they begin. Items monitored include, but aren t limited to: Hardware health (power supply, hard drives, RAM, CPU, fans, backplane) Disk space Operating system CPU utilization SNMP counters Bandwidth usage Application availability (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

15 Services Peak Hosting / 13 Maintenance and Support continued Performance Trending Detailed SNMP-based performance-trending statistics on the hardware s disk, CPU, memory, and network, as well as operating system and individual applications You can request that we trend any custom OID provided by the SNMP services Here are just a few examples: Apache Apache processes Disk Disk IOs per device Disk latency per device Disk throughput per device Disk usage in percent Disk utilization per device Inode usage in percent IO service time IOstat To get the same compute power, we would probably be paying 50 to 100 times more [on Amazon]. John Hall, CTO, Tradesy Network Firewall throughput HTTP load time of a page Netstat Postfix Postfix bytes throughput Postfix mail queue Processes Fork rate Number of threads Processes Processes priority VMstat Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

16 14 / Peak Hosting Services Maintenance and Support continued Performance Trending continued System Available entropy CPU usage File table usage Individual interrupts Inode table usage Interrupts and context Switches Load average Logged in users Memory usage Swap in/out Uptime Time NTP kernel PLL estimated error (secs) NTP kernel PLL frequency (ppm + 0) NTP kernel PLL offset (secs) NTP timing statistics for system peer Diskstats_iops Disk IOs for /dev/sda Diskstats_latency Disk latency for /dev/sda Diskstats_throughput Disk throughput for /dev/sda Diskstats_utilization Disk utilization for /dev/sda (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

17 Services Peak Hosting / 15 Maintenance and Support continued Backup and Archiving: Off-site, bi-coastal data centers 1 TB included, standard for every customer Additional space available as you grow, with no upper limit* *Additional fees may apply database administration Master-Slave replication (MySQL) and clustering/log-shipping (Microsoft SQL) installation, configuration, and ongoing maintenance Storage/Memory/CPU analysis to ensure optimal utilization Application Support* Supporting Everything but your code SM Upgrades, patches, and support Troubleshooting installation * Applications refers to software Peak Hosting downloads. Code is what your company provides Your business is unique. You should expect nothing less of your hosting provider. Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

18 16 / Peak Hosting Services Maintenance and Support continued Data Center Infrastructure Monitoring of cooling, humidity, and other environmental elements to ensure the healthy operation of your dedicated hardware Power supply maintained via redundant, fully 2N configuration Physical Security with video, bio-metric access and 24/7/365 on-site security staff As you grow and change, you need more than a hosting provider supplying hardware and basic support. (855) (PEAK) sales@peakhosting.com Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas

19 Services Peak Hosting Las Vegas Chicago New York Ashburn/Washington, DC Atlanta Miami London Paris Amsterdam Frankfurt Milan

20 Peak Hosting Services (855) (PEAK) Peak Hosting. Everything but your code ṢM Copyright Peak Hosting. All rights reserved. Peak Hosting is a privately owned and operated technical operations service company. 13_08_PH_Services_US_v9_4 Share me Network Points of Presence: Hong Kong Singapore San Francisco Seattle San Jose Los Angeles Phoenix Houston Dallas