Request for Proposal Infrastructure Hosting

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1 Request for Proposal Infrastructure Hosting June 10, 2013 Revision Date: 6/19/2013

2 Table of Contents Executive Summary and Company Background... 4 Summary Overview of Request for Proposal (RFP) and Services Requested... 5 Schedule of Events... 6 Hosting Requirements... 7 Updates / Clarification Sumary The information and data in this document contain technical and organizational information that is confidential and proprietary. As such, its contents should not be disclosed, used, or duplicated in whole or in part for any purpose other than for the vendor to prepare its response to our requirements. Print Date: June 20, 2013 Page 2 of 12

3 Print Date: June 20, 2013 Page 3 of 12

4 Executive Summary and Company Background RFP Hardware Infrastructure Hosting Since 2005, Los Angeles Universal Preschool ( LAUP ) has supported the operation and/or development of more than 325 preschools in Los Angeles County, touching the lives of more than 50,000 children through enriching curricula and nurturing environments aimed to best prepare children to succeed in kindergarten and beyond. Primarily funded by First 5 Los Angeles, LAUP s mission is to provide high-quality preschool for all four-year-old children in Los Angeles County. LAUP believe all children deserve the best start in life, and a quality preschool education provides all children the springboard to success. LAUP funds more than 300 preschools, including public, private, religious, as well as community and familybased sites. LAUP offers many services to our network of preschools, including classroom and fiscal coaching, mentoring, as well as helping to foster parent involvement in their child s education. LAUP is a non-profit organization created to provide accessible and affordable preschool for all four-year-old children in Los Angeles County. To date, LAUP has served tens of thousands of children and their families. Our goal is to make high-quality preschool education universally available to all four-year-olds countywide. Print Date: June 20, 2013 Page 4 of 12

5 Summary Overview of Request for Proposal (RFP) and Services Requested This RFP is requesting that providers submit responses that include services and support relating to production hardware infrastructure hosting for LAUP. Los Angeles Universal Preschool ( LAUP ) is looking to move their existing data center infrastructure to a hosted facility in which some of LAUP s equipment will remain in production and legacy equipment is to be migrated onto hosted hardware. This hybrid hosting model will ensure LAUP can continue to benefit from hardware investments made through the remaining life cycle of the equipment. LAUP currently manages and maintains their datacenter infrastructure in-house in its corporate headquarters; 888 S. Figueroa Los Angeles CA. Conditions exist where power and cooling provided by the building is unpredictable due to the nature of the building s routine maintenance schedule of their safety systems. This affects LAUP s ability to provide optimal availability to systems within the data center. LAUP s core server infrastructure runs on HP Blade & Hitachi AMS SAN technology. Infrastructure is 100% virtual using VMware and Citrix at the Hypervisor Layer. High availability, load balancing and redundancy are fully implemented and must exist in the proposed solution. A proper solution would require the service provider to support and integrate their hosting model into our existing infrastructure. As LAUP equipment reaches end of life or capacity the hosted model must supplement or replace affected equipment. LAUP is looking at a hybrid hosting model with multiple areas of services; Hosting Services, Managed Co-Location, Managed Hosting Services, Managed Cloud Services, Professional Services. LAUP Reserves the right to select a single or multiple vendors for the different services being requested. Vendors are encouraged to submit proposals for one or all of the services required listed on this RFP. Print Date: June 20, 2013 Page 5 of 12

6 Schedule of Events Event Date 1. RFP distribution to vendors 6/10/13 2. Written confirmation of vendors with bid intention 6/12/13 3. Written questions due from vendors about scope or approach 6/14/13 4. Responses due to vendors about scope or approach 6/18/13 5. RFP response/proposal due date 6/28/13 6. Target date for review of proposals 07/01/13 7. Questions for vendors about proposals 07/03/13 8. Target for vendor selection 7/8/13 9. Target commencement date of work 7/31/13 Key Contact Information for Questions Robert Lazo Los Angeles Universal Preschool Managing Director, Information Technology (213) Print Date: June 20, 2013 Page 6 of 12

7 Hosting Requirements Hosting Services 42U Rack (2) 240V 30Amp Circuits A/B Power 2N redundancy preferred 50MB Internet Circuit 100MB Layer 2 Circuit to Las Vegas Data Center 100MB Layer 2 Circuit to 888 S. Figueroa 8 th Los Angeles Cross Connections (2) for LV and 888 Circuits Fibre Cross connects (2) between Host Fibre switch and LAUP s HP Brocade Fibre Channel Switch virtual connect Cross Connections (8) Network Uplink, 4GB Trunk each between Host Network and LAUP s HP Flex 10 virtual connect (2) Managed PDU s SAS 70 or SSAE 16 Certified Datacenter 99.99% uptime SLA for Power & Cooling 24x7x365 Access to data center Data Center facility preferred to be located in Los Angeles Managed Co-Location Services HP 7000 Blade System HP Brocade Fibre Channel Switch HP Flex 10 connects (4) HP460 Blade Servers G7 Hitachi AMS 2100 SAN SC Fibre Connections Overland NEO 2000e Fibre Tape Library Fortinet FortiGate 311B 24x7x365 support Managed Hosting Services Managed Firewall Services (2) VPN - Failover circuit via Internet o 888 hosting facility o Las Vegas hosting Facility Print Date: June 20, 2013 Page 7 of 12

8 ESXi Dedicated Servers Qty and Specifications to be determined by Resources o SSD or SD for OS Drive o Dual E GHz or Equivalent o 192GB RAM Expandable to 384GB o 8GB Fibre HBA o Redundant Power 16.9TB SAS Fibre Channel Direct Connected Storage or Dedicated Fibre SAN 7.1TB SATA Fibre Channel Direct Connected Storage or Dedicated Fibre SAN Managed Cloud Services. LAUP MS SharePoint (Internal) o 175 Users 2GB Per user o Cost per User Options LAUP Provider MS SharePoint Portal (External) o Cost per User Options MS Exchange 2013 o 175 Users 2GB Per user o Cost per User Options Citrix XenDesktop Application Management o 175 Windows 7 x64 VM s 8GB Dual CPU 15GB OS Per VM 20GB PvD per user Citrix XenApp - Application Management o 175 Users 100 Concurrent o Citrix - Applications supported to determine allocated resources. Office 2013 AX Client Internet Explorer Citrix Desktop Active Directory Application Management Print Date: June 20, 2013 Page 8 of 12

9 Professional Services Exchange Migration from 2010 to Cloud o 175 users o 350GB Storage SharePoint Migration 2010 to 2013 Cloud o (3) Content Databases 407GB 80GB 8GB LAUP infrastructure hosting planning and design Performance and Security planning Network routing architecture setup and configuration LAUP infrastructure physical move from 888 to hosting facility Rack & Stack at hosting facility Infrastructure Setup & Configuration LAUP Infrastructure Integration into managed hosted systems Storage migration, a live storage Vmotion option is preferred. Print Date: June 20, 2013 Page 9 of 12

10 Updates / Clarification Sumary 6/19/2013 Questions and feedback from the majority of participating recipients have prompted for clarification to several sections of this RFP. This update is to clarify those concerns and as a result LAUP will extend the timeline of the RFP by one week. Updates are shown in bold in the RFP. Outline of changes and clarifications Timeline extended one week. Correction: LAUP servers that will remain are: HP BL460 G7 Qty: 4 Overland Tape library is used for archiving of monthly data backups to tape. You can provide an alternate method for archiving of monthly data backups. Tapes will be shipped to offsite vendor such as Recall or Iron Mountain for permanent archiving and storage. Qty and Specifications of hosted servers to be determined by the resoruces needed to support the infrastructure currently on end of life servers. Summary from VMware: Print Date: June 20, 2013 Page 10 of 12

11 Hithachi Storage Breakdown: Highlited groups to be migrated: Yellow=SATA Brown=SAS Non-highligted groups are to remain on the Hitachi until end of life or capacity is reached. Managed hosting of storage is assumed that backups are handled by the provider. DR on the other hand is not an expectation for this proposal. Managed Sharepoint and Exchange are a Phase II project. For purposes of this RFP a cost per user is all that is required. XenDesktop and XenApp Application Management: request is to provide a proposal to manage the day to day administrative tasks to an implemented Citrix XenApp and XenDesktop infrastructure. Print Date: June 20, 2013 Page 11 of 12

12 Active Directory application management as a service added: request is to provide a proposal to manage the day to day administrative tasks to our existing Windows Server 2008 / 2012 Active Directory environment. Print Date: June 20, 2013 Page 12 of 12

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