Career Portfolio provided by Beyond.com

Transcription

1 Career Portfolio provided by Beyond.com Marketing Representative Prescott, AZ Member Number: Portfolio: Professional Information Job Function: Marketing & Advertising Education: 4-Year College Degree Employment: Any Position Type Salary: $60-150k Resume *** PROFESSIONAL SUMMARY: Candidate has over *** years experience as a Business Analyst in all phases of SDLC. Involved in the entire SDLC (Software Development Life Cycle) as well as Security and Compliance by monitoring and improving the process, and making sure that any agreed-upon standards and procedures are followed. PROFESSIONAL EXPERIENCE: Wells Fargo Bank, San Francisco CA *** May *** to July *** Business Analyst Effectively acted as liaison between the client area and technical organization by plan-ning, conducting, and directing the analysis of moderate to complex business problems to be solved by automated solutions. Effectively consulted with business partners to resolve scope issues or to clarify existing complex business requirements Troubleshot and resolved complex issues. Acted as project lead on product installations, business system requirements, upgrades, or smaller sections of large, cross group initiatives, assigning tasks, allocating re-sources. Independently developed, prepared, researched, and maintained business requirements and documentation for moderate to complex areas. Anticipated and compiled functional details necessary for completion of design phase of assigned projects, and prepare specifications for system changes. Understood and followed department methodologies for design, testing, migration, change management and problem management. Developed systems test plan components and test scripts. Prepared supporting documentation with virtual teams. Familiar with Corporate Human Resources processes and technology

2 Federal Reserve Bank, San Francisco CA August *** to September *** Business Analyst Provided analytical support to a large, complex software development project. Included elaborating requirements, developing test scenarios, creating traceability matrices (tracing requirements to tests) executing test scripts and documenting test results. Audited and identified key data elements in external and internal Web interfaces from regional legacy applications to new national system for cash fitness and recirculation Built out business requirements to enable user acceptance testing. National Cash Automation assisted clients to easily manage their cash balances. The technology helps enable financial institutions to implement instant identity verification for c clients attempting to conduct funds transfers, while greatly reducing the opportunity for fraudulent or erroneous transactions. The knowledge-based authentication system simultaneously provides clients with added confidence while protecting the integrity of the user experience. Environment: Windows XP, Advanced Excel, MS Word, Visio, DOORS, and MS Project Wells Fargo, San Francisco, CA March *** to April *** Database Developer/ Business Analyst (Contractor) The key objectives of the Consulting engagement were to audit and enhance the Sales Plan and re- produce the existing re-occurring Media Plex and related reports for the marketing managers and the *** budget. Audited and helped simply the Sales Plan Spreadsheet and learned SQL skills to re-produce via ETL approximately *** different monthly reports for different marketing managers within the Online Division. In the process became well equipped to produce some of the ad hoc reports for line managers. Environment: UNIX, Windows XP, Business Objects (BI), Microstrategy ***, Data Repository, Me Diaplex, Visual Science, User Interface Portal, MS Project Server, CRM systems, Advanced Excel (Condi tional formatting, V-lookups, db functions), PowerPoint, Pareto Tables, Histograms, and Pivot Tables Kaiser Permanente, Pleasanton, CA June *** to September *** Sr. Data/Business Analyst (Contractor) Functioned as the Senior Data/Business Analyst, with the *** member Security Audit Team based upon CISSP and RUP for *** audits conducted ***, as SME utilized SDLC, sig-nificant experience with data manipulation, BPM, ERP,UML, data merging, data cleansing and logic function to deliver an analysis, interpretation and categorization of open assessment. Analyzed systems configuration and components, data models, data dictionary, inbound and outbound interfaces, data profiling and quality, secured various PHI related information Effectively communicated with all levels of management on the following relevant subjects taking into account cost, timeframe, quality, resource constraints, maintenance, ease of use:

3 *** Departmental operational reports based upon Rational Software Modeler, data mapping and dash-boards for middle and upper management review *** Regulatory reports for SOX, HIPPA, PCI, DOI regular competitive analysis reports highlighting functional areas and capabilities, risk likelihood, *** Encountered frequent data quality reviews, experienced with internal controls, risk assessments, business process and internal IT control testing or operational auditing. ***Demonstrated ability to write business, technical reports and participate in presentations. *** Experienced in capturing business requirements and converting business requirements into functional and technical specifications. Entity-Relationship diagrams and Data Modeling. *** Data Warehouse maintenance and documentation. ***NIKU Timekeeping and Created resource management and project status reports. Envi-ronment: RUP process, Unix, Windows XP, Advanced Excel,Pivot tables, Pareto Tables, Histograms, Visio, PowerPoint and Adobe acrobat, Wireframes, Lotus Notes, MS Project Server ***, Telelogic DOORS, Audits for PCI,SOX, HIPPA, DOI. Experience developing and supporting ETL using tools like Business Objects, Informatica, Oracle Warehouse Builder, IBM/Ascential, and Oracle Data Integrator. Good understanding of Datawarehousing design including logical and physical modeling, ETL design and standards. Experience with ERP Data like Oracle EBS, Siebel CRM in Datawarehousing environment. Experience and keen interest in process improvement and automation. Strong understanding of Database and ETL performance tuning. Knowledge of reporting tools (Oracle Discoverer, Crystal Reports, Siebel Analytics, etc.). Finaplex, San Francisco, CA April *** to May *** Data/Business Analyst (Contractor) Analyzed and then subsequently mapped large sets of ETL financial seed data from major vendors existing customers being converted to a common vs. an individual interface to access online data for wealth management. Supported multiple applications of online bill pay and transfer. Became SME on clients web interface to determine software bugs and errors that could be remedied through additional training Excellent Unix shell experience Strong database knowledge Oracle, SQL, PL/SQL. Environment: UNIX, Excel, Word, Visio, Windows NT, ***,OLAP,Telekurs software, stored triggers and procedures, functions UNIX shell scripting, PL/SQL,SQLserver***/***/*** Cisco, San Jose, CA December *** to March *** Data/Business Analyst (Contractor) Reported global data analysis to Six-sigma Business Program Manager for *** World-wide Technical Assistance Centers and Quality control for performance of Customer Service Engineers interacting with customers and 3rd parties on a worldwide basis via call centers, , and escalation calls etc. on monthly reports and adhoc basis.

4 Interpreted data of Transactional Survey reports from Cisco customers through third party vendors to identify leading and lagging indicators for value-added operational leverage. Within the Oracle platform used advanced Excel to statistically drill down to key performance indicators for robust market growth optimization in a very competitive global theatre. Environment: UNIX, Windows XP, Business Objects (BI), OLAP, ETL, Advanced Excel Conditional V-lookups, db functions, PowerPoint, Pareto Tables, Histograms, and Pivot Tables. formatting, Washington Mutual, Emeryville, CA August *** to November *** Technical Analyst/Business Analyst (Contractor) RUP methodology used Case requirements and as-is and to-be flow documentation for functional requirements analysis and technical assessments. Benefits included isolating those marketing campaigns that drove the most and best quality leads, improving internal efficiency, complete customer histories and the ability to provide appropriate support and consequently retain customers. Worked effectively with business and technical stakeholders as well as Technical and Busi-ness PMs across different scalable platforms to encode appropriate translation of business requirements based on RUP. Microsoft Project and KPR. Participated in the RUP phases of Inception, Elaboration, Construction and ***tioned in requirements gathering, use cases and building functional requirements. Consulted with Project Manager to launch Construction iterations and assisted in managerial signoff for the Transition phases of several simultaneous rollouts. Queried complex databases for fault finding, reporting, data extracts and problem resolution purposes. Creation of stored procedures for reporting requests and support tasks. Environment: Epiphany,CRM package, Telelogic DOORS, Java, object oriented methodologies, Excel, Director Load Runner, ***, SAS,Project ***, OLAP, BI, HTML web Siebe***,SQLserver***/***/***le9i, Excel, PowerPoint, Test Director, Build Team, MS SQL ***, MySql, RUP methodology, SCRUM And agile methodology. Barclay Global Investors, San Francisco, CA March *** to May *** Market Data/Business Analyst (Contractor) Uploaded and maintained Barclay user files in Master Data Management and Access for contract compliance with Bloomberg, Reuters and HR records. Coordinated installation, ID permissions, moves and upgrades of Barclay terminals for Bloomberg and Fact Set. Environment: UNIX, MDSL, Teradata, Excel, Access, Cognos,SQL, Bloomberg, FactSet, Reuters, Mer-rill Lynch. OLAP with Master Data Management, ARIBA

5 Automobile Club of Northern CA, November *** to March *** San Francisco, CA Market Data/Business Analyst (Contractor) CSAA (Customer retention and win-back) Work was performed on customer retention via direct mail and billing. The Goodwill Gesture program was meant to be evangelized throughout the organization by the Analyst Utilized Pivot tables and charts, extracted data for statistical analysis and trend reports for corporate management and director clientele based on the nature of the request and impact on the business unit. Gathered business requirements using flow documentation and contributed to the develop-ment of training materials, employee empowerment program and other communications. Environment: RUP methodology, SAS CRM, UNIX, Excel, Word, Visio, Windows NT, stored Features, triggers, functions. Comcast, Danville, CA April *** to April *** Upgrade Business Analyst (Contractor) Reconciled Contractor Billing for the Comcast Cable upgraded fiber-optic system. Used daily-tickets, up-graded maps and charge back forms for conflict resolution. Team recovered several million dollars of contractor contested revenue Customer Service Request System Environment: UNIX, Excel, Word, Visio, Windows NT, stored features, triggers AT&T Broadband, Concord, CA August *** to February *** Technical Support Specialist Liaison contact between customer service, technical staff and network operations. Primary contact for customer technical issues, escalated calls and customer retention. Anticipated solutions to present to technical staff for implementation. As a Team member participated in mentoring, Risk Management for risk identification, quantification, response, and monitoring and control for network outages as well as alpha and beta testing. Utilized CLARIFY CRM and Remedy ticketing system to resolve customer issues and network problems. Dealt with connectivity network issues, irate customers, CRM software e.g. *** was used to enable sales forecasting and budgeting, cross -sell and up-sell of services, customer retention and root-cause analysis in network troubleshooting, (outlook), Microsoft Office Suite, various internet tools for productivity.

6 Environment: UNIX, Remedy tickets, Clarify CRM, *** Excel, AT&T Broadband software Phone support, triage issues, troubleshoot complex software, handle minor issues, document the resolution or actions taken, coordinate and escalate all other issues. COMPUTER SKILLS SUMMARY: Languages: ***, Win***, VB, HTTP Unit, *** Scripting languages: Java Script, Shell script, Testing Tools: Mercury Interactive Test Director, Quick Runner, Load Runner and Rational Tools Operating systems: Windows***, UNIX, Linux, Solaris, MS-DOS, Windows NT Server & Workstation (***/***) Platforms: Eclipse, *** Test Pro, Win Web/App servers: TOAD, Web Logic, Web Sphere, Tomcat, JBoss, Apache WebLogic ***x/***x, FrontPage ***, Web Technologies: Java, J2EE, ***, XML, UML, HTML Databases: Oracle8i/9i/***g, SQLserver***/***/***, MySQL, MS-Access, Microstrategy ***, BusinessObjects, Mediaplex. Desktop Applications: MSOffice Suite, Visio, Telelogic DOORS, Wireframes, IE, Fire Fox, Mo-zilla, Netscape, Adobe Acrobat, Crystal Reports. Business Intelligence Business Objects/Cognos, Data Warehouse, Usability, User Interface Portal (Websphere) EDUCATION: BA, Marketing, California State University at Fullerton *** Continuation classes in Web design 3/***/***