Reduce and manage operating costs and improve efficiency. Support better business decisions based on availability of real-time information

Size: px
Start display at page:

Download "Reduce and manage operating costs and improve efficiency. Support better business decisions based on availability of real-time information"

Transcription

1 Data Management Solutions Horizon Software Solution s Data Management Solutions provide organisations with confidence in control of their data as they change systems and implement new solutions. Data is key in facilitating a single individual view increased use of technology, social media and channels. It applies to whatever the solution, its complexity our approach delivers. Our Data Management solutions capture variety of data inputs, clean and process that data, segment and store the information and then distribute it across the service/organisation. We deliver this as a service focussed on quality outcomes. We work closely with you to ensure that data is robust, delivered as and when needed and is to the required quality. Confidence in data helps clients identify and address detailed business needs and fully exploit the organisation s technology. In doing so business benefits are maximised through close engagement with customers and partners and optimal use of data for the planning and delivery of services. We ensure the required use and quality, support migration from legacy systems; best use of data internally, including a single source of truth, and help organisations engage more effectively with their members and individuals. HSS data management support helps organisations to: Reduce and manage operating costs and improve efficiency Gain better visibility of activities s across the organisation Support better business decisions based on availability of real-time information Make best use of available data Deliver the right service at the right time Horizon utilises the capabilities of Microsoft SQL Integration Services (SSIS) and Microsoft Data Quality tool. Aggregating data from heterogeneous data sources (separate databases, files etc.) are implemented with SSIS. SSIS is a comprehensive fully functional Extract / Transform / Load (ETL) tool. Data pipeline integration allows consuming data from multiple simultaneous sources (structured or unstructured), perform multiple complex transformations, and then uploading the data into multiple simultaneous destinations. Splitting, merging and combining or any other data manipulation is possible as data flows from source(s) to destination(s). The tool is highly configurable and can provide all the functionality needed as per the functional requirement catalogue. SSIS addresses three primary data quality tasks: profiling, cleansing, and auditing. Using SSIS, Horizon can successfully create robust and reliable data integration solutions, including Master Data Management that reduces integration costs, mitigates data quality risks, and creates valuable data assets. Horizon Software Solutions Data Management Solutions Support v1.8 1

2 Getting Data Right HSS validates and improves data with Microsoft SQL Server Data Quality tool. The customer data management provides a set of automated processes and user tools to enable the ongoing management of the data store. When the number of data sources that must be integrated is relatively high, data quality issues are expected to be substantial and complex, e.g. data duplication. Such conflicting data makes it difficult to recognise identical customers, especially across thousands of records. The successful handling of data quality issues like these requires a flexible strategy that can be applied to a broad range of issues and integration scenarios. The strategy involves three key tasks: profiling, cleansing, and auditing. The Data Quality functionality will be also used on an on-going basis to analyse the data store for conflicts and report them to the Data Stewards. Social Media Integration and Monitoring - Big data. Horizon helps organisations to maintain efficient data and individual management while looking at new ways to track and understand the individual s experience. Organisations require new analytics solutions, multi-channel metrics, better collaboration tools, and we add these capabilities to their existing systems. Social Media integration and monitoring - Horizon allows clients to route and track interactions within existing applications (e.g. CRM or ERP). Social media monitoring becomes part of broader response management solutions that link social data to customer information across , web chat, and voice. As well as daily tracking, Social media is used for specific campaign monitoring, to help ascertain impact and ROI, as well impact of service changes/reductions. Analysing blogs, Twitter feeds and Facebook posts can reveal quality of service issues within specific regions or groups. While traditional segmentation groups customers based on channel-specific purchase cycles, value is increasingly defined by how well a service can manage interactions across any channel including mobile, web, call centre, face to face, etc. When organisations combine this information with other service usage data, they can also tell if they are regular members, occasional members, looking for information or a potential user. We can also see if they are influencing other people in the individual database. When we combine all this data we can determine behaviour patterns and even predict what others might do in a similar situation. Organisations that leverage that information best will be at a distinct advantage. We aggregate data from the internal systems (e.g. CRM and Campaign management) with Social Media and Big Data to allow organisations to unlock sentiment and contact insights from social media channels (like Twitter, Facebook, Google, Forums) and internal resources Horizon Software Solutions Data Management Solutions Support v1.8 2

3 such as individual transactions, payments and return histories, call centre calls, etc. That information can then be used to better target and influence individuals in a variety of ways. So What it Means in Practice We have illustrated this Service Description by reference to CRM, but our approach applies whatever the data and whatever the setting. It can be undertaken as a standalone activity or as part of a wider implementation. The common principle of data quality and confidence in that data, particularly in enabling a single view of users, is key. Horizon consultants work with the clients to define the data that is required to be transferred from the legacy systems. In the case of CRM and case management services this can include the marketing and campaign management data. This process could be entirely automated and run according to a defined schedule. The architecture allows adding newer data sources without re-architecture. Data Collection Process starts with analysis of existing legacy systems, followed by identifying the required customer data, validation and business rules. The process itself typically involves development of the following components: data collection component extract, clean, apply business rules, customer deduplication, create aggregates. Most commonly based on SQL queries, performed through a direct connection to the legacy databases, files sharing, web service interface, etc. Horizon Software Solutions Data Management Solutions Support v1.8 3

4 data load component - to convert the various data into a single unified SQL Server database where it is immediately available to other parts of the system (legacy systems, data warehouse, reporting, MI, Risk, helpdesk, service, campaign management etc.) The data collection process can be part of delivering a single source of truth database in parallel to the legacy systems that will store the individual data with the relevant portfolio information and contact/responses history. Horizon Data Management Offering In Practice We have set out below a typical project again by reference to a CRM context: 1. Phase One a. Client workshops to analyse and assess the current business processes, legacy software solutions, technology road map, technical architecture, interfaces, data extracts, single customer view and campaign management. b. Present best practise and Horizon experience with global organisations when dealing with complex: organisations, technical solutions, projects and business processes. c. Help clients CRM strategy to manage better the individuals and to address service challenges. Provide ideas how to leverage Business Intelligence in new way to gain competitive advantage: to enhance customer intelligence and marketing; improve visibility into transactions, call centre and branch activity; better analyse the portfolio and risk; improve service; identify valuable customers; understand customer needs. 2. Phase Two a. Horizon assists organisations to integrate individual and account information from multiple data sources and to establish a single individual view (360 degrees view) for various purposes (e.g. CRM, Call Centres, Performance dashboards, campaign management, risk management, etc.), without a huge investment on data warehousing technology or through an extract database in separate to the existing IT systems. b. Horizon automates the CRM prototyping and BI through transforming the extract data from various sources into a set of summary tables. Based on which - easy to use analytics, campaign design tools and BI reporting can be introduced. This part of the consultancy and technical work usually includes: Horizon Software Solutions Data Management Solutions Support v1.8 4

5 Design and create automated summary tables using data from the transactional tables and some manual plan data input (e.g. via spreadsheet) Method for input of business plan metrics, such as customer contact, service and efficiency targets The implemented architecture allows adding newer data sources on an incremental basis without the need for the whole solution to be rearchitected. Because the data originates from multiple sources, the integration involves cleaning, resolving redundancy and checking against business rules for integrity. An operational data store is delivered to contain lowlevel data with limited history as opposed to the much greater volumes of data stored in the Data warehouse generally on a less-frequent basis. A secondary customer matching routine to match data in pre and post completion states and creates a join capability for reporting purposes. Solution which could support pre-defined, custom built and ad-hoc reports, and exports to common file formats (PDF, Excel, Word, CSV etc.) or to be displayed on a custom web based UI Reports and exports are scheduled to run automatically at specified time and interval. Scheduled reports/exports are stored for future reference or ed to specified recipients. 3. Phase Three a. Integrate the results from the reports, exports and analytic (including campaign design) tools into call centre and service campaigns. This could start with an automated generation of calling spreadsheets, and then graduate to intercepting services messages and providing on screen sales guidance: either through a new simple web based UI or integrating to the existing Call centre and Branch systems. Your Data b. Create Executive, Customer Analysis/Targeting, Staff performance, Risk Management Dashboards To ensure that you have access to data, make the best use of its and that it is available after systems and solution development and implementation you need to talk to Horizon Software Solutions. Alongside our Data Management support we provide a full range of end to end of solution development and consultancy services enabling public bodies dealing with specific issues from current system, service and infrastructure reviews; through ICT/Cloud strategy and planning, stakeholder engagement, feasibility and business case development, requirements capture, system/service design & development, project management and delivery; to quality assurance, post service implementation reviews, supplier engagement and team development and support. For a preliminary discussion, or to arrange a meeting, please contact: Horizon Software Solutions Data Management Solutions Support v1.8 5

6 Pat Coulter Associate Director Horizon Software Solutions Limited Phone: Mob: Website Charges And Fees We respond quickly with clear and transparent pricing. Full details are provided in the attached Charges and Fees, including SFIA rates. Our payment terms are monthly invoicing with payment within 30 days. Termination and end of contract arrangements will be discussed and agreed on appointment. Horizon Software Solutions Data Management Solutions Support v1.8 6

MDM and Data Warehousing Complement Each Other

MDM and Data Warehousing Complement Each Other Master Management MDM and Warehousing Complement Each Other Greater business value from both 2011 IBM Corporation Executive Summary Master Management (MDM) and Warehousing (DW) complement each other There

More information

Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence. Peter Simons peter.simons@cimaglobal.

Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence. Peter Simons peter.simons@cimaglobal. Management Accountants and IT Professionals providing Better Information = BI = Business Intelligence Peter Simons peter.simons@cimaglobal.com Agenda Management Accountants? The need for Better Information

More information

Course 10777A: Implementing a Data Warehouse with Microsoft SQL Server 2012

Course 10777A: Implementing a Data Warehouse with Microsoft SQL Server 2012 Course 10777A: Implementing a Data Warehouse with Microsoft SQL Server 2012 OVERVIEW About this Course Data warehousing is a solution organizations use to centralize business data for reporting and analysis.

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012

Implementing a Data Warehouse with Microsoft SQL Server 2012 Course 10777A: Implementing a Data Warehouse with Microsoft SQL Server 2012 Length: Audience(s): 5 Days Level: 200 IT Professionals Technology: Microsoft SQL Server 2012 Type: Delivery Method: Course Instructor-led

More information

Course Outline. Module 1: Introduction to Data Warehousing

Course Outline. Module 1: Introduction to Data Warehousing Course Outline Module 1: Introduction to Data Warehousing This module provides an introduction to the key components of a data warehousing solution and the highlevel considerations you must take into account

More information

Implementing a Data Warehouse with Microsoft SQL Server

Implementing a Data Warehouse with Microsoft SQL Server Page 1 of 7 Overview This course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft SQL 2014, implement ETL

More information

NOS for Data Analysis (802) September 2014 V1.3

NOS for Data Analysis (802) September 2014 V1.3 NOS for Data Analysis (802) September 2014 V1.3 NOS Reference ESKITP802301 ESKITP802401 ESKITP802501 ESKITP802601 NOS Title Assist in Delivering Routine Data Analysis Studies Design and Implement Data

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012

Implementing a Data Warehouse with Microsoft SQL Server 2012 Course 10777 : Implementing a Data Warehouse with Microsoft SQL Server 2012 Page 1 of 8 Implementing a Data Warehouse with Microsoft SQL Server 2012 Course 10777: 4 days; Instructor-Led Introduction Data

More information

Building a Data Warehouse

Building a Data Warehouse Building a Data Warehouse With Examples in SQL Server EiD Vincent Rainardi BROCHSCHULE LIECHTENSTEIN Bibliothek Apress Contents About the Author. ; xiij Preface xv ^CHAPTER 1 Introduction to Data Warehousing

More information

Microsoft. Course 20463C: Implementing a Data Warehouse with Microsoft SQL Server

Microsoft. Course 20463C: Implementing a Data Warehouse with Microsoft SQL Server Course 20463C: Implementing a Data Warehouse with Microsoft SQL Server Length : 5 Days Audience(s) : IT Professionals Level : 300 Technology : Microsoft SQL Server 2014 Delivery Method : Instructor-led

More information

Implementing a SQL Data Warehouse 2016

Implementing a SQL Data Warehouse 2016 Implementing a SQL Data Warehouse 2016 http://www.homnick.com marketing@homnick.com +1.561.988.0567 Boca Raton, Fl USA About this course This 4-day instructor led course describes how to implement a data

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012 MOC 10777

Implementing a Data Warehouse with Microsoft SQL Server 2012 MOC 10777 Implementing a Data Warehouse with Microsoft SQL Server 2012 MOC 10777 Course Outline Module 1: Introduction to Data Warehousing This module provides an introduction to the key components of a data warehousing

More information

Contents. visualintegrator The Data Creator for Analytical Applications. www.visualmetrics.co.uk. Executive Summary. Operational Scenario

Contents. visualintegrator The Data Creator for Analytical Applications. www.visualmetrics.co.uk. Executive Summary. Operational Scenario About visualmetrics visualmetrics is a Business Intelligence (BI) solutions provider that develops and delivers best of breed Analytical Applications, utilising BI tools, to its focus markets. Based in

More information

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY Analytics for Enterprise Data Warehouse Management and Optimization Executive Summary Successful enterprise data management is an important initiative for growing

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

COURSE 20463C: IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER

COURSE 20463C: IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER Page 1 of 8 ABOUT THIS COURSE This 5 day course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft SQL Server

More information

Implementing a Data Warehouse with Microsoft SQL Server 2014

Implementing a Data Warehouse with Microsoft SQL Server 2014 Implementing a Data Warehouse with Microsoft SQL Server 2014 MOC 20463 Duración: 25 horas Introducción This course describes how to implement a data warehouse platform to support a BI solution. Students

More information

QAD Business Intelligence

QAD Business Intelligence QAD Business Intelligence QAD Business Intelligence (QAD BI) unifies data from multiple sources across the enterprise and provides a complete solution that enables key enterprise decision makers to access,

More information

Decisyon/Engage. Connecting you to the voice of the market. Contacts. www.decisyon.com

Decisyon/Engage. Connecting you to the voice of the market. Contacts. www.decisyon.com Connecting you to the voice of the market Contacts www.decisyon.com Corporate Headquarters 795 Folsom Street, 1st Floor San Francisco, CA 94107 1 844-329-3972 European Office Viale P. L. Nervi Directional

More information

Microsoft SQL Server Business Intelligence and Teradata Database

Microsoft SQL Server Business Intelligence and Teradata Database Microsoft SQL Server Business Intelligence and Teradata Database Help improve customer response rates by using the most sophisticated marketing automation application available. Integrated Marketing Management

More information

Business Intelligence. A Presentation of the Current Lead Solutions and a Comparative Analysis of the Main Providers

Business Intelligence. A Presentation of the Current Lead Solutions and a Comparative Analysis of the Main Providers 60 Business Intelligence. A Presentation of the Current Lead Solutions and a Comparative Analysis of the Main Providers Business Intelligence. A Presentation of the Current Lead Solutions and a Comparative

More information

WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016?

WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016? WHAT S NEW IN MICROSOFT DYNAMICS CRM 2016? Microsoft continues to make good on its commitment to twice yearly updates with the most recent releases of Microsoft Dynamics CRM 2016 (in the last quarter of

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012

Implementing a Data Warehouse with Microsoft SQL Server 2012 Implementing a Data Warehouse with Microsoft SQL Server 2012 Course ID MSS300 Course Description Ace your preparation for Microsoft Certification Exam 70-463 with this course Maximize your performance

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Business Intelligence & Data Warehouse Consulting

Business Intelligence & Data Warehouse Consulting Transforming Raw Data into Business Results In the rapid pace of today's business environment, businesses must be able to adapt to changing customer needs and quickly refocus resources to meet market demand.

More information

Enterprise Enabler and the Microsoft Integration Stack

Enterprise Enabler and the Microsoft Integration Stack Enterprise Enabler and the Microsoft Integration Stack Creating a complete Agile Enterprise Integration Solution with Enterprise Enabler Mike Guillory Director of Technical Development Stone Bond Technologies,

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012

Implementing a Data Warehouse with Microsoft SQL Server 2012 Course 10777A: Implementing a Data Warehouse with Microsoft SQL Server 2012 Course Details Course Outline Module 1: Introduction to Data Warehousing This module provides an introduction to the key components

More information

SQL Server 2012 Business Intelligence Boot Camp

SQL Server 2012 Business Intelligence Boot Camp SQL Server 2012 Business Intelligence Boot Camp Length: 5 Days Technology: Microsoft SQL Server 2012 Delivery Method: Instructor-led (classroom) About this Course Data warehousing is a solution organizations

More information

Chapter 6 Basics of Data Integration. Fundamentals of Business Analytics RN Prasad and Seema Acharya

Chapter 6 Basics of Data Integration. Fundamentals of Business Analytics RN Prasad and Seema Acharya Chapter 6 Basics of Data Integration Fundamentals of Business Analytics Learning Objectives and Learning Outcomes Learning Objectives 1. Concepts of data integration 2. Needs and advantages of using data

More information

Overview, Goals, & Introductions

Overview, Goals, & Introductions Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack

More information

Implementing a Data Warehouse with Microsoft SQL Server

Implementing a Data Warehouse with Microsoft SQL Server Course Code: M20463 Vendor: Microsoft Course Overview Duration: 5 RRP: 2,025 Implementing a Data Warehouse with Microsoft SQL Server Overview This course describes how to implement a data warehouse platform

More information

GIVE ME A DASHBOARD NOW! What do YOU want to see on YOUR Dashboard?

GIVE ME A DASHBOARD NOW! What do YOU want to see on YOUR Dashboard? GIVE ME A DASHBOARD NOW! What do YOU want to see on YOUR Dashboard? Contact: Samantha Armstrong email: samantha.armstrong@eclectic.co.uk mobile: 079 40 40 60 52 LONDON. GLASGOW. EDINBURGH. ABERDEEN Eclectic,

More information

Implementing a Data Warehouse with Microsoft SQL Server

Implementing a Data Warehouse with Microsoft SQL Server This course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse 2014, implement ETL with SQL Server Integration Services, and

More information

Implement a Data Warehouse with Microsoft SQL Server 20463C; 5 days

Implement a Data Warehouse with Microsoft SQL Server 20463C; 5 days Lincoln Land Community College Capital City Training Center 130 West Mason Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Implement a Data Warehouse with Microsoft SQL Server 20463C; 5 days Course

More information

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard

More information

An Overview of the Product Features

An Overview of the Product Features An Overview of the Product Features pg. 1 GMP Property Professional System Information v 1.7 2014 CLOUD-BASED SOFTWARE FEATURES Most browsers are compatible with the GMP functionality Google Chrome is

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE KEY FEATURES Global social media, web, and news feed data Market-leading listening quality Automatic categorization Configurable dashboards, drill-down

More information

Session 7 : Information Systems

Session 7 : Information Systems INFORMATION STRATEGY Session 7 : Information Systems Tharaka Tennekoon B.Sc (Hons) Computing, MBA (PIM - USJ) POST GRADUATE DIPLOMA IN BUSINESS AND FINANCE 2014 CRM CRM - Customer Relationship Management

More information

END-TO-END BANKING SOLUTIONS

END-TO-END BANKING SOLUTIONS END-TO-END BANKING SOLUTIONS AND SERVICES PARTNERING WITH THAKRAL ONE BI AND ANALYTICS MOVING FROM BIG DATA TO REAL DATA Increased pressures from regulatory compliance, rapid global economic changes, and

More information

Business Intelligence

Business Intelligence Business Intelligence What is it? Why do you need it? This white paper at a glance This whitepaper discusses Professional Advantage s approach to Business Intelligence. It also looks at the business value

More information

Sage 200 Business Intelligence Datasheet

Sage 200 Business Intelligence Datasheet Sage 200 Business Intelligence Datasheet Business Intelligence comes as standard as part of the Sage 200 Suite giving you a unified and integrated view of all your data, with complete management dashboards,

More information

Aligning Your Strategic Initiatives with a Realistic Big Data Analytics Roadmap

Aligning Your Strategic Initiatives with a Realistic Big Data Analytics Roadmap Aligning Your Strategic Initiatives with a Realistic Big Data Analytics Roadmap 3 key strategic advantages, and a realistic roadmap for what you really need, and when 2012, Cognizant Topics to be discussed

More information

ShowMe Dynamics CRM 2013 Total Count: 148 Videos

ShowMe Dynamics CRM 2013 Total Count: 148 Videos Dynamics CRM 2013 Dashboards How to: Create Dashboards Dynamics CRM 2013 Dashboards How to: Follow or Unfollow Colleagues Dynamics CRM 2013 Dashboards How to: Follow or Unfollow Leads, Contacts or Accounts

More information

Turning Big Data into Big Insights

Turning Big Data into Big Insights mwd a d v i s o r s Turning Big Data into Big Insights Helena Schwenk A special report prepared for Actuate May 2013 This report is the fourth in a series and focuses principally on explaining what s needed

More information

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

POLAR IT SERVICES. Business Intelligence Project Methodology

POLAR IT SERVICES. Business Intelligence Project Methodology POLAR IT SERVICES Business Intelligence Project Methodology Table of Contents 1. Overview... 2 2. Visualize... 3 3. Planning and Architecture... 4 3.1 Define Requirements... 4 3.1.1 Define Attributes...

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012 (70-463)

Implementing a Data Warehouse with Microsoft SQL Server 2012 (70-463) Implementing a Data Warehouse with Microsoft SQL Server 2012 (70-463) Course Description Data warehousing is a solution organizations use to centralize business data for reporting and analysis. This five-day

More information

Course Outline: Course: Implementing a Data Warehouse with Microsoft SQL Server 2012 Learning Method: Instructor-led Classroom Learning

Course Outline: Course: Implementing a Data Warehouse with Microsoft SQL Server 2012 Learning Method: Instructor-led Classroom Learning Course Outline: Course: Implementing a Data with Microsoft SQL Server 2012 Learning Method: Instructor-led Classroom Learning Duration: 5.00 Day(s)/ 40 hrs Overview: This 5-day instructor-led course describes

More information

Business Intelligence Solution for Small and Midsize Enterprises (BI4SME)

Business Intelligence Solution for Small and Midsize Enterprises (BI4SME) Business Intelligence Solution for Small and Midsize Enterprises (BI4SME) Preface Not only large Enterprises can benefit from the advantages of Business Intelligence (BI) Solutions. BI4SME is a cost efficient,

More information

Integrating SAP and non-sap data for comprehensive Business Intelligence

Integrating SAP and non-sap data for comprehensive Business Intelligence WHITE PAPER Integrating SAP and non-sap data for comprehensive Business Intelligence www.barc.de/en Business Application Research Center 2 Integrating SAP and non-sap data Authors Timm Grosser Senior Analyst

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

IBM Cognos Performance Management Solutions for Oracle

IBM Cognos Performance Management Solutions for Oracle IBM Cognos Performance Management Solutions for Oracle Gain more value from your Oracle technology investments Highlights Deliver the power of predictive analytics across the organization Address diverse

More information

How Microsoft IT India s Test Organization Enabled Efficient Business Intelligence

How Microsoft IT India s Test Organization Enabled Efficient Business Intelligence How Microsoft IT India s Test Organization Enabled Efficient Business Intelligence December 2013 The following content may no longer reflect Microsoft s current position or infrastructure. This content

More information

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management 1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks

More information

JOURNAL OF OBJECT TECHNOLOGY

JOURNAL OF OBJECT TECHNOLOGY JOURNAL OF OBJECT TECHNOLOGY Online at www.jot.fm. Published by ETH Zurich, Chair of Software Engineering JOT, 2008 Vol. 7, No. 8, November-December 2008 What s Your Information Agenda? Mahesh H. Dodani,

More information

Sage 200 Business Intelligence Datasheet

Sage 200 Business Intelligence Datasheet Sage 200 Business Intelligence Datasheet Business Intelligence comes as standard as part of the Sage 200 Suite giving you a unified and integrated view of important data, with complete management dashboards,

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft

More information

East Asia Network Sdn Bhd

East Asia Network Sdn Bhd Course: Analyzing, Designing, and Implementing a Data Warehouse with Microsoft SQL Server 2014 Elements of this syllabus may be change to cater to the participants background & knowledge. This course describes

More information

Melissa Coates. Tools & Techniques for Implementing Corporate and Self-Service BI. Triad SQL BI User Group 6/25/2013. BI Architect, Intellinet

Melissa Coates. Tools & Techniques for Implementing Corporate and Self-Service BI. Triad SQL BI User Group 6/25/2013. BI Architect, Intellinet Tools & Techniques for Implementing Corporate and Self-Service BI Triad SQL BI User Group 6/25/2013 Melissa Coates BI Architect, Intellinet Blog: sqlchick.com Twitter: @sqlchick About Melissa Business

More information

Gradient An EII Solution From Infosys

Gradient An EII Solution From Infosys Gradient An EII Solution From Infosys Keywords: Grid, Enterprise Integration, EII Introduction New arrays of business are emerging that require cross-functional data in near real-time. Examples of such

More information

A Hyperion System Overview. Hyperion System 9

A Hyperion System Overview. Hyperion System 9 A Hyperion System Overview Hyperion System 9 Your organization relies on multiple transactional systems including ERP, CRM, and general ledger systems to run your business. In today s business climate

More information

Beta: Implementing a Data Warehouse with Microsoft SQL Server 2012

Beta: Implementing a Data Warehouse with Microsoft SQL Server 2012 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Course 10777: Beta: Implementing a Data Warehouse with Microsoft SQL Server 2012 Length: 5 Days Audience:

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

RouteOne. Free your data with automated IBM i data delivery to all popular file formats

RouteOne. Free your data with automated IBM i data delivery to all popular file formats RouteOne Free your data with automated IBM i data delivery to all popular file formats As soon as we installed Utilities 400 solutions, we had instant visibility of the entire operation and became more

More information

Data Maturity Survey in Financial Services

Data Maturity Survey in Financial Services Percent of Responses Data Maturity Survey in Financial Services June 29, 2015 Executive Summary PanoVista.co LLC is conducting a high level, indicative survey regarding the maturity and future state of

More information

Data Integration Checklist

Data Integration Checklist The need for data integration tools exists in every company, small to large. Whether it is extracting data that exists in spreadsheets, packaged applications, databases, sensor networks or social media

More information

Executive Summary WHO SHOULD READ THIS PAPER?

Executive Summary WHO SHOULD READ THIS PAPER? The Business Value of Business Intelligence in SharePoint 2010 Executive Summary SharePoint 2010 is The Business Collaboration Platform for the Enterprise & the Web that enables you to connect & empower

More information

Quick Guide: Selecting ICT Tools for your Business

Quick Guide: Selecting ICT Tools for your Business Quick Guide: Selecting ICT Tools for your Business This Quick Guide is one of a series of information products targeted at small to medium sized businesses. It is designed to help businesses better understand,

More information

OPEN MODERN DATA ARCHITECTURE FOR FINANCIAL SERVICES RISK MANAGEMENT

OPEN MODERN DATA ARCHITECTURE FOR FINANCIAL SERVICES RISK MANAGEMENT WHITEPAPER OPEN MODERN DATA ARCHITECTURE FOR FINANCIAL SERVICES RISK MANAGEMENT A top-tier global bank s end-of-day risk analysis jobs didn t complete in time for the next start of trading day. To solve

More information

Marketing Automation with Microsoft Dynamics

Marketing Automation with Microsoft Dynamics Marketing Automation with Microsoft Dynamics Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM for Marketing Provide marketing professionals with robust data

More information

Business Benefits From Microsoft SQL Server Business Intelligence Solutions How Can Business Intelligence Help You? PTR Associates Limited

Business Benefits From Microsoft SQL Server Business Intelligence Solutions How Can Business Intelligence Help You? PTR Associates Limited Business Benefits From Microsoft SQL Server Business Intelligence Solutions How Can Business Intelligence Help You? www.ptr.co.uk Business Benefits From Microsoft SQL Server Business Intelligence (September

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

Sage CRM. Communicate, Collaborate, Compete with Sage CRM

Sage CRM. Communicate, Collaborate, Compete with Sage CRM Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface

More information

Implementing a Data Warehouse with Microsoft SQL Server MOC 20463

Implementing a Data Warehouse with Microsoft SQL Server MOC 20463 Implementing a Data Warehouse with Microsoft SQL Server MOC 20463 Course Outline Module 1: Introduction to Data Warehousing This module provides an introduction to the key components of a data warehousing

More information

COURSE OUTLINE MOC 20463: IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER

COURSE OUTLINE MOC 20463: IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER COURSE OUTLINE MOC 20463: IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER MODULE 1: INTRODUCTION TO DATA WAREHOUSING This module provides an introduction to the key components of a data warehousing

More information

CRM: Retaining Your Customers: Preventing Your Competitors

CRM: Retaining Your Customers: Preventing Your Competitors CRM: Retaining Your Customers: Preventing Your Competitors Krittapon Victor Indarakris Founder & CEO Blue Intelligence (Thailand) Co., Ltd. October 30, 2007 Microsoft CRM October 30 th, 2007 1 Core Microsoft

More information

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya Advanced Analytics The Way Forward for Businesses Dr. Sujatha R Upadhyaya Nov 2009 Advanced Analytics Adding Value to Every Business In this tough and competitive market, businesses are fighting to gain

More information

IT Tools for SMEs and Business Innovation

IT Tools for SMEs and Business Innovation Purpose This Quick Guide is one of a series of information products targeted at small to medium sized enterprises (SMEs). It is designed to help SMEs better understand, and take advantage of, new information

More information

Introducing CXAIR. E development and performance

Introducing CXAIR. E development and performance Search Powered Business Analytics Introducing CXAIR CXAIR has been built specifically as a next generation BI tool. The product utilises the raw power of search technology in order to assemble data for

More information

AMB-PDM Overview v6.0.5

AMB-PDM Overview v6.0.5 Predictive Data Management (PDM) makes profiling and data testing more simple, powerful, and cost effective than ever before. Version 6.0.5 adds new SOA and in-stream capabilities while delivering a powerful

More information

Microsoft Dynamics CRM Spring Wave Frequently Asked Questions

Microsoft Dynamics CRM Spring Wave Frequently Asked Questions Microsoft Dynamics CRM Spring Wave Frequently Asked Questions The pre-release information contained in this document is provided by an independent Microsoft partner and may be subject to change. What is

More information

Data Virtualization for Agile Business Intelligence Systems and Virtual MDM. To View This Presentation as a Video Click Here

Data Virtualization for Agile Business Intelligence Systems and Virtual MDM. To View This Presentation as a Video Click Here Data Virtualization for Agile Business Intelligence Systems and Virtual MDM To View This Presentation as a Video Click Here Agenda Data Virtualization New Capabilities New Challenges in Data Integration

More information

INTRODUCTION TO BUSINESS INTELLIGENCE What to consider implementing a Data Warehouse and Business Intelligence

INTRODUCTION TO BUSINESS INTELLIGENCE What to consider implementing a Data Warehouse and Business Intelligence INTRODUCTION TO BUSINESS INTELLIGENCE What to consider implementing a Data Warehouse and Business Intelligence Summary: This note gives some overall high-level introduction to Business Intelligence and

More information

MULTI-CHANNEL BUSINESS SOFTWARE. Contact Management. e-commerce solutions. Full ERP/ CRM CALL CENTRE MANAGER

MULTI-CHANNEL BUSINESS SOFTWARE. Contact Management. e-commerce solutions. Full ERP/ CRM CALL CENTRE MANAGER MULTI-CHANNEL Contact Management e-commerce solutions Full ERP/ CRM CALL CENTRE MANAGER Introduction A new generation of contact management software to manage both sales prospecting and servicing existing

More information

Quick guide to better CRM data. How to turn your CRM into a clean and effective tool that adds value to your sales pipeline

Quick guide to better CRM data. How to turn your CRM into a clean and effective tool that adds value to your sales pipeline Quick guide to better How to turn your CRM into a clean and effective tool that adds value to your sales pipeline 1 Sales teams are measured on the numbers of new accounts made. Marketing teams are measured

More information

The Power of Risk, Compliance & Security Management in SAP S/4HANA

The Power of Risk, Compliance & Security Management in SAP S/4HANA The Power of Risk, Compliance & Security Management in SAP S/4HANA OUR AGENDA Key Learnings Observations on Risk & Compliance Management Current State Current Challenges The SAP GRC and Security Solution

More information

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises?

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? Business managers and technology leaders are being challenged to make faster

More information

Implementing a Data Warehouse with Microsoft SQL Server 2012

Implementing a Data Warehouse with Microsoft SQL Server 2012 Implementing a Data Warehouse with Microsoft SQL Server 2012 Module 1: Introduction to Data Warehousing Describe data warehouse concepts and architecture considerations Considerations for a Data Warehouse

More information

LEARNING SOLUTIONS website milner.com/learning email training@milner.com phone 800 875 5042

LEARNING SOLUTIONS website milner.com/learning email training@milner.com phone 800 875 5042 Course 20467A: Designing Business Intelligence Solutions with Microsoft SQL Server 2012 Length: 5 Days Published: December 21, 2012 Language(s): English Audience(s): IT Professionals Overview Level: 300

More information

Task definition PROJECT SCENARIOS. The comprehensive approach to data integration

Task definition PROJECT SCENARIOS. The comprehensive approach to data integration Data Integration Suite Your Advantages Seamless interplay of data quality functions and data transformation functions Linking of various data sources through an extensive set of connectors Quick and easy

More information

Wednesday, 12 th November 2015 Presenter: Jon Lambert

Wednesday, 12 th November 2015 Presenter: Jon Lambert PRODUCT BRIEF: MICROSOFT MOBILE APPLICATION DEVELOPMENT AUDIT AND COMPLIANCE SOLUTIONS Wednesday, 12 th November 2015 Presenter: Jon Lambert 12 November 2015 Commercial-in-Confidence Communications Design

More information

Data Warehouse and Business Intelligence Testing: Challenges, Best Practices & the Solution

Data Warehouse and Business Intelligence Testing: Challenges, Best Practices & the Solution Warehouse and Business Intelligence : Challenges, Best Practices & the Solution Prepared by datagaps http://www.datagaps.com http://www.youtube.com/datagaps http://www.twitter.com/datagaps Contact contact@datagaps.com

More information

ASYST Intelligence South Africa A Decision Inc. Company

ASYST Intelligence South Africa A Decision Inc. Company Business Intelligence - SAP BusinessObjects BI Platform 4.0... 2 SBO BI Platform 4.0: Admin and Security (2 days)... 2 SBO BI Platform 4.0: Administering Servers (3 days)... 3 SBO BI Platform 4.0: Designing

More information

Microsoft Dynamics NAV 2015 What s new?

Microsoft Dynamics NAV 2015 What s new? What s new? RapidStart Upgrade includes several enhancements for upgrading solutions. RapidStart Upgrade - Code New application merge utilities help partners upgrade their solution - application code and

More information

Implementing a Data Warehouse with Microsoft SQL Server

Implementing a Data Warehouse with Microsoft SQL Server CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Course 20463 Implementing a Data Warehouse with Microsoft SQL Server Length: 5 Days Audience: IT Professionals

More information

Make the right decisions with Distribution Intelligence

Make the right decisions with Distribution Intelligence Make the right decisions with Distribution Intelligence Bengt Jensfelt, Business Product Manager, Distribution Intelligence, April 2010 Introduction It is not so very long ago that most companies made

More information

MDM and Data Quality for the Data Warehouse

MDM and Data Quality for the Data Warehouse E XECUTIVE BRIEF MDM and Data Quality for the Data Warehouse Enabling Timely, Confident Decisions and Accurate Reports with Reliable Reference Data This document contains Confidential, Proprietary and

More information

Social Media Implementations

Social Media Implementations SEM Experience Analytics Social Media Implementations SEM Experience Analytics delivers real sentiment, meaning and trends within social media for many of the world s leading consumer brand companies.

More information

Course 10977A: Updating Your SQL Server Skills to Microsoft SQL Server 2014

Course 10977A: Updating Your SQL Server Skills to Microsoft SQL Server 2014 www.etidaho.com (208) 327-0768 Course 10977A: Updating Your SQL Server Skills to Microsoft SQL Server 2014 5 Days About this Course This five day instructor led course teaches students how to use the enhancements

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information