Laila TECHNICAL SKILLS

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1 PROFESSIONAL SUMMARY Diversified experience in the field of Information Technology in the financial domain. In depth knowledge of RUP, Agile, waterfall Software Development Life Cycle (SDLC) processes. Well versed with Rational Requisite Pro and IBM Rational Doors for requirements management Skilled at performing Gap Analysis, Risk Analysis, along with good knowledge of process workflow tools and techniques Experienced at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications (SRS), and delivering project/status reports. Experienced at Data Analysis and Data validation by writing complex SQL queries. In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams and Activity diagrams in MS-Visio. Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies. Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs. Excellent written, communication and interpersonal skills. Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information. Familiar with HP Quality Center to design and develop test plans and test scripts and good at quickly learning technologies and systems that are organization/project specific. Business Analysis experience includes conducting JAD sessions, requirements gathering, documentation (Project Charter, BRD, and FSD), diagramming detailed data and process mapping, compiling detailed project plans, and developing test plans and test case scenarios. Familiarity with White-Box and Black Box testing techniques such as Load Testing, Regression Testing, Unit Testing, Functional Testing, Integration, System Testing and Performance Testing. Experience in conducting User Acceptance Testing (UAT). TECHNICAL SKILLS Management Tools Modeling Tools Utilities & Tools Methodologies Relational Databases Testing & Defects Tracking Tools Languages MS SharePoint MS Visio, Rational Rose, UML, irise MS Office Suite (Word, Excel, PowerPoint, Outlook), MS Project, OLAP IBM Cognos 8, SAP Crystal Reports, ETL tool SSIS, SRSS Waterfall, IBM Rational Unified Process (RUP), Agile Oracle 11g, MySQL, SQL Server 2005, MS Access HP ALM 11.0, Quality Centre (QC) 10.0, Load Runner, Quick Test Pro (QTP), JIRA C#, C++, Visual Basic (VB) 6.0, PHP,.NET, Java, XML, HTML, Visual studio, ASP.Net Operating Systems Windows NT / 2000 / XP / 7 Education:

2 PROFESSIONAL EXPERIENCE JP Morgan Chase, Newark, DE Apr 2013 Present Information Technology (Business Systems Analyst) Project: Mortgage Banking Technology Division (Loan Origination Applications) Summary: Currently working as a Business System Analyst at JP Morgan Chase in their Mortgage Banking Technology Division. My role is to look into loan origination system applications servicing the Correspondent Channel. The two core applications which I work on are Chase Loan Manager POS (Point of Sale) and Chase Loan Manager LOS (Loan Origination System). POS being the platform utilized by lenders to lock loans run product/pricing scenarios, access pipeline reports and pull rate sheets etc. LOS being the comprehensive fulfillment platform used to perform pre funding review, underwriting and setup to downstream systems by the internal Chase operations staff. Major Project (Dodd Frank): A number of the Dodd Frank provisions will be in effect with loan applications on or after January Several system changes are needed to ensure correspondent channel is in compliance of the new provisions in conjunction with other business units within Mortgage Banking at Chase. During this time have developed good understanding of the Dodd Frank reform related to mortgages industry, as I worked on two consecutive releases related to regulatory enhancements based on the Dodd Frank provisions for the mortgage industry. Job To assess and analyses the business requirements, identify impacts, and document agree upon solutions for each business requirement. Create the Release level Impact Matrix is for all IT & Business Blocks. Conducting one on one business interviews, JAD sessions and meeting with stakeholders for changes or updates on the application. Review and approve the Business Requirements Document (BRD) for a particular enhancement and provide input from a system functionality standpoint in the requirements gathering phase. Review and approve the Technical Specification Document (TSD) and ensure the document is in line with the functional. Performed multiple data analysis and provided ad hoc reports. Applied and followed the RACI responsibility matrix that provides the foundation for the waterfall SDLC with phases, deliverables, and roles and responsibilities for the entire life cycle. Engage application development, architecture for strategic projects, infrastructure teams if needed and also involve vendor teams in Collaborative Design Sessions (CDS) when working on a particular enhancement. Follow the project management plan and review it with project team and stakeholders in the release kickoff. Design solutions using the Functional Specification Document (FSD), create Use cases, process flow diagrams and impact matrix (IM). Creating wireframes and mockups in the design phase through tools such as irise, MS Paint and MS Visio. Familiarity with validation testing and documenting outcome. Present and seek approval for logical and physical data models for the data review board (DRB). Update and review the application security matrix after every release. Involved in approving and reviewing the Test strategy, Test Scenarios and making sure the correct expected functionality is being tested based on the business requirements, functional and nonfunctional requirements. Uploading the impact matrix into HP Quality Center (QC) 10 and ensure requirements traceability is updated.

3 Serve as the direct liaison with the development and QA team for enhancements and defect resolution in daily triage calls. Migrate all the documents created in the design phase into the production folder after each release cycle. Be involved in the lessons learned meeting after each release and provide input from the design phase standpoint. Assist the testing team and business support team in executing test scenario and checking expected functionality in the UAT environments. Playing a pivotal role in the whole release cycle and involved in all the business and IT walkthroughs when working a particular BRD (enhancement) for that release. Environment: Waterfall, Quality Center (QC), HP ALM, MS Visio, SharePoint, MS Paint, irise, MS Project, SnagIt, ASP.net, PL/SQL, Oracle 11G, Windows XP/7, Agile. Allstate Insurance, Northbrook, IL April 2012 Feb 2013 The Allstate Corporation is the largest publicly held insurance provider in personal lines in the United States and is the second largest in the field after State farm Insurance. Its major products are the Auto, Homeowners and Life Insurance. It also has operations in Canada. Project: Online Insurance Management As a I worked on an online insurance handling application that facilitates the users to find the right insurance according to their individual needs. The application creates an account for the users after they get an online quote on Auto or Home Insurance. Once logged in, they can view the quote, retrieve a quote or buy an insurance policy. They can also report a claim, pay their monthly bills, view past payments and can learn about other insurance policies such as Life or Renters Insurance. Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow. Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs. Experience in performing data analysis and report development Facilitated JAD sessions for better understanding and refining of requirements in coordination with multiple teams. Also acted as a scribe to note down the minutes of the meetings. Identified all use case components including basic, alternate and exception flows. Prepared the Business Requirements Document (BRD s) and the Use Case Specification Documents using Quality Center as requirement gathering tool. Analyzed Requirements and created Use Cases, State diagrams, Wireframes, Use Case Diagrams, Activity Diagrams using MS Visio. Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level. Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements. Participated in Change control meetings, recommended appropriate action after analysis of changing requirements. Wrote CRM functional specifications and CRM configuration as member of support team Assisted QA team by Reviewing test plans, test cases and clarifying requirements to ensure complete coverage of requirements. Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval. Carried out detailed and comprehensive business analysis with the RUP methodology.

4 Provided project manager with regular status updates assisting the overall project management initiative. Environment: RUP, PL/SQL, Quick Test Pro (QTP), Microsoft Visio, UML, HP Quality Center, VBScript,.NET, Microsoft Office (Word, Excel, PowerPoint) Windows XP. North Shore Bank of Commerce, Duluth, MN Jan 2011 Feb 2012 North Shore Bank of Commerce is a locally-owned and managed, independent, community bank for over 100 years. It offers a full array of traditional Personal and Business banking products, Mortgage Services as well as a full selection of trust and investment services with the North Shore Investments and Trust division. Its Private Banking division offers clients personal with discreet financial services from a banker they know and trust. Project: Online Portfolio Management The project was to upgrade North Shore Bank s online account management system, to provide real-time access to customer accounts and investments accounts (fixed income, mutual funds, equities, etc.). The new application also helped experienced investment professionals to offer suggestions for individually managed portfolios further increasing average sales and delivering better customer service. Gathered high level requirements and business requirements to document project deliverables. Created wire frame models to display screen scenarios to stakeholders. Researched customer account information in terms of debit, credit, and investments (fixed income, mutual funds, equities, etc.). Acted as liaison among the working partners of the project (vendor, users, developers, testers). Created business process workflow diagrams (Activity diagrams) in Rational Rose. Created Use Cases using RUP/UML approach and validating with development using SDLC approach. Identified and documented business processes in CRM for professional services clients. Generate ad hoc reporting for sales and marketing Created functional and technical design specifications for different applications. Created UI documents (screen designs for the E-Portfolio View system). Performed Data analysis and created ad hoc reports based on findings. Created, and developed Business Case and Use Cases. Conducted JAD sessions to resolve issues pertaining to development and testing. Active involvement in managing the requirement changes and validation. Conducted User Acceptance Testing (UAT) using Quality Center. Performed integration testing and system testing. Trained users on the implemented system and validation usability of the system. Environment: Windows XP, Agile, UML, MS Visio, MS Office, MS Project, MS SharePoint Central Mortgage Company, Little Rock, AR May 2009 Dec 2010 Central Mortgage Company provides a variety of products and services to individuals that include mortgage for home purchase, refinancing, reverse mortgage and specialized mortgage loans. Project: Loan Origination System The Loan Origination System deals with automating every task involved in a Mortgage business beginning from pre approving an applicant to the formal closing of a mortgage loan. The Loan Origination System automates movement of records within the organization for approval along the hierarchy, governed by the organization's business rules and guidelines.

5 Acted as a liaison between the developers and business and was instrumental in resolving conflicts between the business and technical teams. Conducted meetings/interviews and JAD sessions with stakeholders to elicit high-level scenario. This information was further broken down to Use Cases, Functional Requirements, Non- Functional Requirements, and Business Rules. Identified the business requirements from the end users keeping in mind their need for the application and documented it in MS Excel and MS Visio for the developers. Conducted milestones planning of the project through walkthroughs and meetings involving various leads from development, QA and technical support teams. Created and managed project templates, use case project templates, requirement types and traceability matrix. Used MS SharePoint for document sharing and collaboration with technical and business teams. Helped the QA team to devise the test plan for the application by explaining the business document and the business case. Attended change request meetings, to document corresponding changes and implemented procedures for enforcing changes. Prepared reports and presentation of key components and milestones to Top Management. Environment: Windows XP, Agile, UML, MS Visio, MS Office, MS Project, MS SharePoint

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