CONFERENCE SCHEDULE-AT-A-GLANCE Sunday, August 16 9:00 AM - 8:00 PM 10:45 AM - 12:30 PM 10-Minute Tessitura : Let the Conference Begin! Conference First Timers 12:00 PM - 1:30 PM Palazzo D-E, JW-lobby Moderator Mentoring 12:00 PM - 1:30 PM Tessitura Network Chorus Rehearsal and 12:00 PM - 1:30 PM Coquina Exhibit Hall, JW-lobby 1:45 PM - 3:00 PM A Year in the Life of a Membership Advanced T-Stats With T-Stats Users Basic Development - Structural Concepts Basic Marketing - Campaigns, Appeals, and Sources Basic Ticketing - Setup Basics of SSRS Basics of Tessitura Dashboards Consortia Best Practices - Operations and Setup Cultivating Super Users EXEC TRACK: Responsive Organizational Leadership Getting Education Into Tessitura Intro to mail2 QuickSale Setup Rankings for Development Storytelling Across Your Organization Tessitura v12+ Overview and Preparation Web Developers Forum 3:00 PM - 3:30 PM Afternoon Networking Break 3:30 PM - 4:45 PM Basic Development - Entry and Tracking Basic Marketing - Reporting and Analysis Basic Ticketing - Transactions Creating Interceptors and Plugins Dashboard Magic Email Marketing Campaigns and Strategies EXEC TRACK: Data-Driven Decision Making Intro to T-Stats Keep Your TUG Chugging Along Leveraging v12 Pricing Setup Capri, RC-lower Plans for Education Prospect Research and Assessing Wealth Retaining Your Audience With Customer Service Tessitura Server Administration The Vast World of Memberships Web Developers Show-N-Tell WordFly for WordFly Users 5:00 PM - 5:30 PM Tessitura Network Chorus Rehearsal 6:00 PM - 6:30 PM Conference Welcome 6:30 PM - 10:00 PM Neighborhood Networking JW-lobby & RC-lobby Various Locations
7:30 AM - 6:30 PM CONFERENCE SCHEDULE-AT-A-GLANCE Monday, August 17 7:30 AM - 9:00 AM Breakfast Mediterranean Ballroom, Ritz-Carlton Ballroom, & Prefunction Areas 8:00 AM - 8:45 AM Donor Listings and Recognition Empowering and Leveraging Super Users EXEC TRACK: Breakfast Networking for Executives Go Green; Stay Green Open Source Development and Collaboration Capri, RC-lower Privacy Laws and Email Marketing Best Practices RAMP User Meet-Up Tessitura Onboarding Best Practices Tracking Your Telefunding 9:00 AM - 10:15 AM Advanced Extractions Basic Memberships - Fundamentals Basics of Stored Procedures Best Practices for Testing BI for Ticketing - Reporting Digital Audience Engagement EXEC TRACK: Leading a Customer-Centric Organization Extraordinary Uses of Tessitura Quickfire Intro to N-Scan Access Control Lifelong Learning Output Set Builder Custom Elements Pricing Rules Setup The Basics QuickSale Magic Rankings Online The Fundraising Next Generation Working With the API Working With Your Board 10:15 AM - 10:45 AM Morning Networking Break 10:45 AM - 12:00 PM Advanced Data Conversion and Import Tools Basic Memberships - Further Topics Basics of Finance in Tessitura Basics of Tessitura Dashboards Decoding the Arts and Culture for IT Education on the Web Foundation and Corporate Sponsorships From Annual Giving to a Sustainer Model Intro to Audience Survey Methods Managing Visitor Services for Admissions Pricing Rules Setup Rules in Action Roadmap Overview Search Engine Optimization Tessitura for New Staff Segura 6, JW-lower The Role of Digital Strategy Tracking and Managing Volunteers Website WOW 12:30 PM - 1:30 PM EXEC TRACK: Roundtable With Your Fellow Executives Regional User Group Meet-Ups Monday schedule continued on next page
Continued from Monday, August 17 1:45 PM - 3:00 PM Your Shows Stink and So Do You! Advanced API Deep Dive - Constituent Management and Customizations Basics of Tessitura for Education Basics of Tessitura System Administration BI for Development - Reporting Capital Campaigns Communication Management and Extractions Debunking Dynamic Pricing in v12 Digital Marketing EXEC TRACK: Balancing Risk and Opportunity Financial Reconciliation for Ticketing Intro to Tessitura Business Intelligence Member Retention Migrating, Upgrading, and Monitoring Tessitura Patrons and Technology TN Express Web for TNEW Users 3:00 PM - 3:30 PM Afternoon Networking Break 3:30 PM - 4:45 PM Advanced API Deep Dive - Security and New Features Advanced Tessitura for Education Barcodes and Scanners BI for Finance BI for Ticketing - T-Stats and Dashboards Corporate Memberships Financial Reconciliation for Consortia Improving Patron Retention Intro to the Revenue Management Application Intro to TN Mobile Plus Mobile and Kiosk Tech From Admissions-Based Attractions Plans Throughout Your Organization Project Management Fundamentals Rebuilding Your Website Roadmap: Administration and Supportability Tessitura for Development Officers 5:15 PM - 6:30 PM Tessitura Technology 6:30 PM - 9:45 PM Community Conversations: Meet, Mix, & Mingle Community Conversations: Open Space Discussions JW-lower & RC-lower Coquina Exhibit Hall, JW-lobby
Tuesday, August 18 6:45 AM - 7:30 AM Tessitura 5K Fun Run/Walk Golf Course/JW Pool, JW-lower 7:30 AM - 6:00 PM 7:30 AM - 9:00 AM Breakfast 9:00 AM - 10:15 AM Advanced SQL - Advanced Queries and Code Annual Giving Success Stories Basic Data Conversion and Import Tools Basic List Building Basics of SQL - Overview and Administration Custom Screens and Dashboard Widgets Intro to Element Payment Services mail2 for mail2 Users Marketing Standards-Based Educational Programs Standard Finance Reports We Love Stats Stats Stats The Evolution of the Subscription Model Ticket Design Quickfire Tips and Tricks for Selling Fast in Tessitura TNEW Tips and Tricks Trends in Digital Strategy Using Plans and Portfolios for Moves Management 10:15 AM - 10:45 AM Morning Networking Break 10:45 AM - 12:00 PM Advanced SQL - IT and Administration Topics Basic Constituents Basics of SQL - Querying and Administration BI for Development - T-Stats and Dashboards BI for Marketing - Reporting Consortia Best Practices - Governance and Structure Creating Popup and Flex Constituent Headers Education Collaborating Across Departments Gift Cards and Tessitura Intro to RAMP Hosted Services Mobile Showcase N-Scan for N-Scan Users Planned Giving Roadmap: Web Products Surveys and Insights The Web Session as User Experience What Do Our Members Want? Mediterranean Ballroom, Ritz-Carlton Ballroom, & Prefunction Areas 12:30 PM - 1:30 PM After the Major Gift After Cloud the Hosting Major Gift Cross-Organizational Cloud Hosting E-Commerce Cross-Organizational Development and Finance E-Commerce Working Together Digital Strategy for Memberships DEV Capri, IT WEBRC-lower IT Plaza MKT I-III, TKT RC-lobby WEB Finding the Right Data After Group the Sales Major Best Gift Practices Implementing Cloud HostingGreat Ideas From TLCC Training and Tracking Education Professionals Web Performance Metrics DEV Palazzo IT WEB E, JW-lobby Tuesday schedule continued on next page
Continued from Tuesday, August 18 1:45 PM - 3:00 PM Keynote 3:00 PM - 3:30 PM Afternoon Networking Break 3:00 PM - 4:00 PM Conference Planning Committee Meet-Up Del Lago Prefunction, JW-lower Intermission Various Locations Intermission: Build-a- Dashboard 3:30 PM - 6:00 PM Intermission: Build-Your-Own Networking Hub 5:30 PM - 6:00 PM Intermission: Hands-On Sandbox 3:30 PM - 6:00 PM Intermission: Mini-Magic Tours Intermission: Programming Hackathon 3:30 PM - 6:00 PM Intermission: Speed Networking 4:00 PM - 5:30 PM Intermission: Sponsor Open House Intermission: Tessitura Super Lab 6:00 PM - 11:00 PM Build-Your-Own Networking Night 6:00 PM - 10:00 PM Build-Your-Own Networking Night: Game Night 7:00 PM - 11:00 PM Networking Night: Downtown Disney 6:00 PM - 10:20 PM Networking Night: Dr. Phillips Center for the Performing Arts 6:00 PM - 10:30 PM Networking Night: I-Drive 360 and Pointe Orlando 6:00 PM - 10:45 PM Various Locations Coquina Exhibit Hall, JW-lobby Networking Night: Universal Orlando Theme Parks and CityWalk 6:00 PM - 10:20 PM Networking Night: Walt Disney World Theme Parks 6:00 PM - 10:20 PM
Wednesday, August 19 7:30 AM - 5:00 PM 7:30 AM - 9:00 AM Breakfast Mediterranean Ballroom, Ritz-Carlton Ballroom, & Prefunction Areas 8:00 AM - 8:45 AM Sponsor Showcase Adage Technologies AKA NYC ArtsVision Bluetube Tuscany A, RC-lobby Capri, RC-lower Intrinsic Impact by WolfBrown JCA, Inc. KlearSky L2 Interactive Made Media Tuscany C, RC-lobby MogoARTS Queue-it TAYLAR Development Segura 6, JW-lower 9:00 AM - 10:15 AM Tessitura s Innovator Series Live at TLCC 10:15 AM - 10:45 AM Morning Networking Break 10:45 AM - 12:00 PM Business Continuity Setup Constituent Tables and SQL Tips Contextualizing Big Data Creating Reports in SSRS De-Mystifying the Web API Element for Element Users Free Events for Audience Development High-Volume Sales Intro to Google Analytics List Building Beyond the Basics Living and Working in the Consortium Managing Visitor Services for Memberships Plans and Moves Management Publish Once, Use Everywhere QuickSale Setup Segura 6, JW-lower Roadmap: Memberships Strategic Audience Surveys Mediterranean Ballroom, Ritz-Carlton Ballroom, & Prefunction Areas 12:30 PM - 1:30 PM Education and Third-Party Software Management Exchanges After the Major and Gift Resales IT Best Practices for Small Organizations IT Crystal Ball Marketing and Development Working Together Plaza DEV I-III, RC-lobby Pledge Tracking, Collections, and Reporting Tessitura After the Major Network GiftBusiness Meeting Video Strategy Web and Email Personalization Working With a Web Development Team Segura DEV 1-4, JW-lower Wednesday schedule continued on next page
Continued from Wednesday, August 19 1:45 PM - 3:00 PM Advanced Reporting Services (SSRS) - Maximizing Usefulness Basic Extractions Box Office Managers Survival Guide Communication Management for Development Education, Community, and Social Media Elevated Events Intro to TN Express Web Leveraging v12 Pricing Setup Linking Tessitura With Third- Party Applications Maintaining Constituent Data With Standard Utilities Maximizing Tessitura for Admissions-Based Attractions Responsive vs. Adaptive vs. Native Revenue Management Application for RMA Users Tessitura, Technology, and Organizational Strategic Plans Tips and Tricks for Reconciling Tips and Tricks for Testing in Tessitura 3:00 PM - 3:30 PM Afternoon Networking Break 3:30 PM - 4:45 PM Advanced Extractions After Advanced the Major Reporting Gift Services (SSRS) - Beyond the Table API-Based Troubleshooting BI for Marketing - T-Stats and Dashboards Big and Small Organizations Learning From Each Other DEV Creditee/Creditor Tracking and Reporting After Designated the Major DBAGift DEV Intro to Tessitura s Online Community and Resources Managing Your Staff Memberships on the Web Payment Setup After Plans the for Major Ticketing Gift DEV Quick and Easy Acknowledgements Roadmap Hands-On Snackable Content Marketing Ticketing Innovations for Education TN Mobile Plus for TNMP Users 6:20 PM - 7:20 PM Buses to All Access Pass: Live at Hard Rock and Renaissance Hotel 7:00 PM - 11:00 PM All Access Pass: Live at Hard Rock Hard Rock Café
Thursday, August 20 7:30 AM - 2:00 PM 7:30 AM - 9:00 AM Breakfast 9:00 AM - 10:15 AM Administering the Services Layer All About Benefits Basics of Tessitura Security Module Data Uses in Education Emergency IT Protocols and Business Continuity Enhanced Troubleshooting in v12 Financial Reconciliation for Development Implementing Revenue Management Intro to Digital Strategy Intro to WordFly Mini-Magic Pricing Rules Setup - The Basics Putting Together a Great Presentation Roadmap Overview Special Events Subscription Retention Strategies T-Stats and Tessitura Dashboards for IT 10:15 AM - 10:45 AM Morning Networking Break 10:45 AM - 12:00 PM Basic HTML for TNEW Users Customer Experience on the Web Customizations and Table Structures in v12 Data Structures for Non-IT Folks Direct Mail Campaigns for Development Email Marketing Best Practices Internships as Education Intro to the New Artifax Event Intro to the Revenue Management Application Mechanics of Consortia Setup Pricing Rules Setup - Rules in Action Taking the Conference Home Tessitura Developers Forum Ticket Formatting Options Ticketing Tables and More SQL Tips 12:00 PM - 1:00 PM 1:00 PM - 1:45 PM Conference Wrap-Up For current session info, please see the TLCC Portal. This schedule was updated on 8/6/2015.