AvediaServer c1500 series Chassis. Installation Guide

AvediaServer c1500 series Chassis Installation Guide

AvediaServer c1500 series Installation Guide Notices Exterity Limited 2003-2013 This document contains information that is protected by copyright. Reproduction, adaptation, or translation without prior permission is prohibited, except as under the copyright laws. Exterity Limited, Ridge Way, Hillend Industrial Park, Dalgety Bay, Fife, KY11 9JD, Scotland, UK http://www.exterity.com Document Reference Edition 5.0 Issue 1 (August 2013) Products Described by This Guide AvediaServer c1510 chassis AvediaServer c1555 chassis Trademarks AvediaStream, AvediaServer and AvediaPlayer are trademarks or registered trademarks of Exterity Limited. Microsoft, Windows, and Windows Media Player are U.S. registered trademarks of Microsoft Corporation. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Kensington is a U.S. registered trademarks of ACCO World Corporation. All other trademarks are the property of their respective owners. All rights reserved. Disclaimer The information contained in this document is subject to change without notice. EXTERITY LIMITED MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Exterity Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Warranty A copy of the specific warranty terms applicable to your Exterity products and replacement parts can be obtained from Exterity. To request more information or parts, email support@exterity.com Safety Notices Before installing and operating these products, please read the safety information contained in this guide. 2

AvediaServer c1500 series Installation Guide Table of Contents About this Guide... 2 Summary... 2 How this manual is organised... 2 AvediaServer Chassis Types... 2 Safety Notices... 4 1 Initial Tasks... 6 Unpacking the System... 6 Preparing for Setup... 6 Rack Mounting Considerations... 6 2 Rack Mounting... 9 Rack Mounting Procedure... 9 3 Switching the AvediaServer On... 12 4 Replacing Hard Drives (c1555 chassis only)... 13 5 Troubleshooting... 15 Appendix A Support and Contact Information... 16 1

AvediaServer c1500 series Installation Guide About this Guide Summary This manual explains how to unpack and install the Exterity AvediaServer. Scope This manual refers to the AvediaServer chassis. It does not address the use of the AvediaServer platform and applications. You can find the Administrator s Guides for the AvediaServer and its applications in the AvediaServer tab at: http://www.exterity.com/support/productdocs.html Audience This manual is intended for use by systems integrators or systems administrators who are installing and setting up Exterity products. The manual assumes that readers are familiar with installing and configuring network-based products. Associated documentation This manual should be used in conjunction with the following documents: AvediaServer Director Software - Administrator s Guide. How this manual is organised This manual is organised as follows: Important Safety Instructions Chapter 1 AvediaServer Chassis Types Section 2 Initial tasks Section 3 Rack Mounting Section 4 Switching the AvediaServer On Section 5 Replacing Hard Drives (c1555 chassis only) Section 6 Troubleshooting This section should be read before beginning any installation Describes the physical differences between the chassis types. This section prepares the chassis for installation Describes how to rack mount the AvediaServer Describes how to make the power and network connections, and power on Describes how to replace an AvediaServer c1555 chassis hard drive Review this section if you are having problems. AvediaServer Chassis Types The AvediaServers chassis are either 1U or 2U high 19 inch rack mount units, each providing different levels of storage capacity and operational robustness: c1510 a compact 1U high rack mount server with storage. Figure 1 AvediaServer c1510 Chassis - Rear Panel Summary 2

AvediaServer c1500 series Installation Guide Figure 2 AvediaServer c1510 Chassis - Front Panel c1555 a reliable and robust 2U high rack mount server platform with dual redundant power supplies and up to 8 SATA hard drives in a high capacity RAID 5 storage array. Figure 3 AvediaServer c1510 Chassis - Front Panel Figure 4 AvediaServer c1555 Chassis - Rear Panel Figure 5 AvediaServer c1555 Chassis - Front Panel AvediaServer Chassis Types 3

Safety Notices Before installing and operating these products, please read the safety information in this manual. Important Safety Instructions There are no instructions specifically for service personnel in this document. There are no user serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel. This chapter contains important safety information. If you are unsure about any of the information in the section, please contact Exterity. The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. USA and Canada 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with dry cloth. 7 Do not block any ventilation openings. Install in accordance with the instructions contained in this manual. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10 Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11 Only use attachments/accessories specified by the manufacturer. 12 Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13 Unplug this apparatus during lightning storms or when unused for long periods of time. 14 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Safety Notices 4

15 Do not expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus. 16 To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle. 17 The mains plug of the power supply cord shall remain readily operable. To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. EU and Others Do not proceed beyond a WARNING! notice until you have understood the hazardous conditions and have taken appropriate steps. Safety Information Warning: There are no user serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel. For 230/240 volt operation, be sure to use a harmonised grounded 3 conductor cord, rated 6 Amp minimum. Use a suitable cord for connection to the equipment and terminating in an IEC. This equipment relies upon a safety earth for operation, ensure that you always use a power cord with appropriate earth and that the inlet to which is inserted also has the appropriate earth. If in any doubt about the earth provision in your building consult a qualified electrician. Use only the dedicated power supply or cord supplied for your device. The Exterity products use ventilation holes for cooling. None of the ventilation holes should be blocked. Keep all materials at least 5cm away from all the ventilation holes. Do not expose the product to any rain or moisture. Do not use the product near a naked flame e.g. a candle. The operating conditions of the product should be 0 C-40 C with a Relative Humidity of 5 95%. The product should not be operated outside of these conditions. There are no user-serviceable parts inside these products. Any servicing, adjustment, maintenance, or repair must only be performed by service-trained personnel. Safety Notices 5

1 Initial Tasks Follow the steps in the order given to complete the installation process in a minimum amount of time and to avoid personal injury. Please read this section in its entirety before you begin the installation procedure outlined in the sections that follow. Unpacking the System You should inspect the AvediaServer chassis shipping container and note if it has been damaged in any way. Caution: AvediaStream c1555 chassis are shipped with hard drives installed and can weigh over 30kg. Use appropriate manual handling procedures when unpacking. You should also ensure all the required parts for installation have been included. A packing list for the product is available online at: http://www.exterity.com/files/downloads/product_packing_list.pdf Preparing for Setup Fitting and installation of the AvediaServer and accessories should be carried out by an experienced technician who is familiar with IT equipment installation. Each AvediaServer chassis is designed to be rack mounted. Decide on a suitable location for the rack unit that will hold the chassis. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. It should also be placed near a grounded power outlet. The Ethernet cable must be at least Category 5 (CAT-5) compatible. The Ethernet network must be compliant with I.E.E.E. 802.3. Rack Mounting Considerations Rack Precautions Ensure that the levelling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them. In single rack installation, stabilizers should be attached to the rack. In multiple rack installations, the racks should be coupled together. Always make sure the rack is stable before extending a component from the rack. You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable. Leave enough clearance in front of the rack to enable you to open the front door completely (typically 25 inches/65 cm). Leave approximately 30 inches/75cm of clearance in the back of the rack to allow for sufficient airflow and ease in servicing. This product is for installation only in a Restricted Access Location (dedicated equipment rooms, service closets and the like). Unpacking the System 6

.. AvediaServer c1500 series Installation Guide General Server Precautions Review the electrical and general safety precautions that came with the components you are adding to the chassis. Determine the placement of each component in the rack before you install the rails. Install the heaviest server components on the bottom of the rack first, and then work up. Use a regulating uninterruptible power supply (UPS) to protect the server from power surges, voltage spikes and to keep the system operating in case of a power failure. Allow the hot plug hard drives and power supply modules to cool before touching them. Always keep the rack's front door and all panels and components on the servers closed when not servicing to maintain proper cooling. Warning: The AvediaServer c1555 chassis is provided with multiple power cords. To disconnect all power from the unit, remove all power cords. Das Gerät ist mit mehereren Netzkabeln ausgerüstet. Zur sicheren Trennung des Gerätes vom Netz müssen alle Netzkabel gezogen werden. Ambient Operating Temperature If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer s maximum rated ambient temperature (Tmra). AvediaServer Chassis Operating Conditions c1510, c1555 10-35 C, 50 to 95 F 8% to 90% Humidity Reduced Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading AvediaServer Chassis Dimensions Weight c1510 W: 437mm x D: 249mm x H: 43mm 4.5kg c1555 W: 437mm x D: 648mm x H: 89mm 27.5kg 31.5kg fully loaded Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on over-current protection and power supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern. AvediaServer Chassis Power Supply AC Input c1510 Internal Power Supply 50-60Hz, 3-1.5 A Max c1555 720W dual redundant auto-switching 100-240V, 50-60Hz, 10A Max Rack Mounting Considerations 7

AvediaServer c1500 series Installation Guide Reliable Ground A reliable ground must be maintained at all times. To ensure this, the rack itself should be grounded. Particular attention should be given to power supply connections other than the direct connections to the branch circuit (i.e. the use of power strips, etc.). Rack Mounting Considerations 8

2 Rack Mounting This chapter shows you how to rack-mount the Exterity AvediaServer c1555. The c1510 chassis are lighter and smaller (1U high) and can be located on the supplied rack shelf brackets if required and retained using the front panel mounting lugs. Warning: Failure to install the AvediaServer according to the installation guidelines for the chassis and the system rack may present a safety hazard. Rack Mounting Procedure Use the quick-release rails provided. A variety of rack units are available; you may also need to refer to the installation instructions supplied with the system rack. Note: The rails are suitable for racks between 26" and 33.5" deep. Two rail assemblies are included in the shipment. Each assembly consists of two sections: an inner fixed chassis rail that is secured to the server chassis, and an outer fixed rack rail that is secured directly to the rack. To separate the sections of the rack rails: 1 Locate the two rail assemblies in the shipping carton. 2 Extend the rail assembly by pulling it outwards. 3 Press the quick-release tab. 4 Separate the inner rail extension from the outer rail assembly. Rack Mounting Procedure 9

AvediaServer c1500 series Installation Guide To attach the inner rail extensions to the AvediaServer chassis: 1 Place the inner rail extensions on the side of the chassis, aligning the hooks of the chassis with the rail extension holes. Ensure the extension faces "outward", similar to the pre-attached inner rail. 2 Slide the extension toward the front of the chassis. Figure 6 Sliding the extension towards the chassis front 3 Secure the chassis with screws as illustrated. Outer rails attach to the rack and hold the chassis in place. The outer rails for the AvediaServer chassis extend between 30 inches/75cm and 33 inches/85cm. To attach the outer rail to the rack frame: 1 Secure the back end of the outer rail to the rack, using the screws provided. 2 Press the button where the two outer rails are joined to retract the smaller outer rail. Figure 7 Attaching the outer rail to the rack frame 3 Hang the hooks of the rails onto the rack holes and use screws to secure the front of the outer rail onto the rack. 4 Repeat these steps for the remaining outer rail. To install the AvediaServer chassis into the rack: 1 Ensure the rack is stabilised. 2 Extend the outer rails from the rack as illustrated below. 3 Raise the AvediaServer to align the inner chassis rails with the outer rack rails. Rack Mounting Procedure 10

AvediaServer c1500 series Installation Guide Figure 8 Installing the server into the rack Warning: A minimum of 2 persons or a suitable adjustable-height lifting platform are required to perform this task. 4 Slide the inner rails into the outer rails, keeping the pressure even on both sides. Confirm a click is heard when the chassis is pushed completely into the rack, indicating the rails are securely locked in position. 5 We strongly recommend that you use the supplied screws to secure the front of the chassis to the rack. Rack Mounting Procedure 11

3 Switching the AvediaServer On This section shows you how to make the required power and network connections to the AvediaServer and power it on. Before proceeding, ensure that: The AvediaServer chassis is securely located. A running DHCP server is available on the network. (Or connect a monitor, keyboard and mouse to the AvediaServer). You have access to the DHCP server to determine the AvediaServer IP address. You have access to the AvediaServer Director Software - Administrator s Guide at http://www.exterity.com/support/productdocs.html for reference to the Getting Started section. Note: The use of an Uninterruptible Power Supply (UPS) is recommended, especially where the AvediaServer is being used for record/play applications and scheduled events. Figure 9 AvediaServer c1555 Chassis - Rear Panel Connections To connect the AvediaServer and power it on: 1 Ensure the AvediaServer chassis is securely located. 2 Insert the network cable into LAN port 1 (eth0) as shown in Figure 4. 3 Connect the power cord. The AvediaServer c1555 Chassis is equipped with a redundant power supply. In the event of either power supply failing, the second unit can meet the load requirements, preventing a loss in service. To ensure this capability is available, connect power cords to both power supplies and ensure that each cord is plugged into mains supply sockets. 4 Press the front panel power button to power the AvediaServer on. Caution: Start up can last in excess of five minutes. DO NOT POWER DOWN THE UNIT UNTIL SETUP HAS BEEN SUCCESSFULLY COMPLETED. 5 Confirm that you can access the AvediaServer Web Interface. 6 Refer to the AvediaServer Administrator s Guide Getting Started section to complete the configuration of the AvediaServer. Refer to the relevant Administrator s Guide to configure the AvediaServer Applications to requirements. (Also available at: http://www.exterity.com/support/productdocs.html) Note: Once in operation, the AvediaServer should only be powered down using the Management Interface. Only power it down by pressing and holding the front panel button if the Management Interface is not responding. 12

4 Replacing Hard Drives (c1555 chassis only) The AvediaServer c1555 chassis can be configured with up to 8 hard drives fitted in easily removable Drive Carriers. A hard drive can be replaced whilst the AvediaServer is operational. A short period of time is required to rebuild the RAID array and ensure maximum data robustness following the hard drive replacement. Note: You should only remove a drive when advised by an Exterity support engineer. It must be replaced by the same type of drive. Operate the AvediaServer with a drive removed for a minimal period of time. To remove a hard drive: 1 Identify the physical location of the hard drive to be replaced. 2 Press the release button on the Drive Carrier to extend the carrier handle. 3 Use the handle to pull the carrier and drive out of the chassis. Caution: When removing a Drive Carrier, pull it forward slightly to disengage the power and data connections, and then allow the hard drive to spin down for approximately 30 seconds before removing the carrier from the chassis completely. 4 Remove the 4 screws securing the hard drive and withdraw it from the Drive Carrier. Figure 10 Removing a hard drive 5 Locate the replacement hard drive in the Drive Carrier, ensuring the power and SATA connectors are to the rear of the Drive Carrier (opposite end to handle). Replace the 4 securing screws. 13

AvediaServer c1500 series Installation Guide Figure 11 Replacing screws 6 Replace the drive carrier into the chassis bay, making sure that the drive carrier handle is completely closed. Figure 12 Replacing the drive chassis 7 When prompted by the support engineer, refer to the AvediaServer > RAID page to confirm REBUILDING is the indicated status. 14

5 Troubleshooting If you have installed the AvediaServer according to the procedures described but still cannot access it using the Web Management, it may be necessary to access it directly. You can do this using: Option1 Connecting directly to an AvediaServer RS-232 port using a null modem cable and another computer Baud rate: 115200 Data: 8 bit Stop Bit: 1 Parity: None or, Option 2 Connecting to the AvediaServer using a keyboard, mouse and monitor: Table 1 Figure 13 Accessing the server directly Problem Possible Cause Solution No power (none of the fans spin and/or one or more LEDs are off on Power switched off at mains outlet Check fuse and wall socket switch are operating correctly. the front of AvediaServer Faulty PSU Contact reseller No services are displayed on the Service Status page Faulty hard drive in the RAID array on the AvediaServer No Licence file installed Unknown Install the AvediaServer Licences Contact your Exterity systems integrator or reseller. Caution: Removing hard drives from the RAID array may crash the AvediaServer. 15

A Support and Contact Information Technical Support for Exterity products is provided by authorised Systems Integrators and Resellers. Please contact your Systems Integrator or Reseller with any support issues. 16