Consumer Engagement in Smart Grid Technologies October 30, 2012
Today s Presenters Esther Kent Electric Operations Technology Manager CenterPoint Energy Sanket Amberkar Dir., Energy & Smart Grid Cisco
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Agenda 1. Using HAN Pilots to Shape Customer Engagement Inside CenterPoint Energy In-Home Display (IHD) Pilot Customer experiences 2. Communications Infrastructure on which Energy Management Products Run Consumer interest and willingness Back-end technology support Working with existing communications system
Speaker #1 Name Background Esther Kent Manager Electric Operations Technology CenterPoint Energy Transaction Management Supervisor at CenterPoint Energy Operations Manager with Smart Meter Texas Transaction Business Analyst and Customer Service at CenterPoint Energy BBA from LeTourneau University, LeTourneau School of Business
Using HAN Pilots to Shape Customer Engagement Esther Kent
Topics Who is CenterPoint Energy? Texas Electric Market CenterPoint Energy s advanced metering system project Customer Benefits of smart meters Smart Meter Texas web portal and data repository Home Area Networks In-Home Displays and IHD pilots Consumer pilot Low-income pilot Multi-family dwelling pilot Biggest Energy Saver contest CenterPoint Energy Energy InSight SM Tracking Study
Who is CenterPoint Energy? A domestic energy delivery company Natural gas sales and delivery Over 3.2 million residential, commercial and industrial customers in six states Competitive gas services (CES) Over 25,000 commercial, industrial and wholesale customers across central U.S. Electric transmission and distribution Over 2.2 million meters in the Houston area 16.3 GW peak demand Interstate natural gas pipelines Two pipelines in the mid-u.s., connecting to over 20 other pipelines Natural gas gathering and processing 150 separate systems in major producing fields in Arkansas, Louisiana, Oklahoma and Texas
The Texas Electric Market Electric Reliability Council of Texas (ERCOT) acts as Settlement Agent Unregulated Power Generating Companies Regulated Transmission and Distribution Utilities (TDUs) such as CenterPoint Energy Own and maintain power lines Deliver power to customers Read meters Restore power after outages Step-down Substation Unregulated Retail Electric Providers (REPs) Compete for customers Bill customers Issue disconnect/ reconnect orders to TDUs Commercial Customer Residential Customer
Advanced Metering System (AMS) Advanced Metering System >2.2 million smart meters deployed Smart Meter Texas portal deployed Meter accuracy was validated by PUCT/Navigant Consulting Itron Open Way HW 2.0 SR 3.0 Utility benefits achieved YTD we have a 99.8 % success rate in getting daily meter reads electronically YTD we have worked over 2. million service orders electronically Average electronic service order execution time is < 30 minutes 8,150 HAN devices deployed Project is Complete $200M DOE grant accelerated AMS project completion from 2014 to 2012 and started intelligent grid All $200M grant money has been received
Consumer benefits of smart meters Available NOW Remote meter reading Faster move-in/out, switching Pre-paid service, time-of-use rates 15-minute usage data to promote energy conservation Automatic outage notification to utility Available SOON Customer outage notification FACILITATED by smart meters Energy analysis and cost comparison tools Distributed generation and renewables Plug-in hybrid electric vehicles Consumer remote control of thermostats and appliances (HAN) Energy management systems
Smart Meter Texas (SMT)
Smart Meter Texas (SMT)
Home Area Network (HAN) Consumers Retail Electric Providers In-Home Display Smart Appliances Home Gateway ZigBee Internet Thermostat Smart meter network CenterPoint Energy
In-Home Display (IHD) Pilot Objectives Demonstrate value of smart meters and assess consumer benefits Build consumer interest in smart meter-enabled products and services Determine how to deploy devices and gain field experience with IHDs Determine technical issues and document troubleshooting mechanisms Gain knowledge of the levels of CNP field support needed Participants Two IHD providers: Honeywell, Rainforest 50 employees 50 friends/family of employees 300 randomly selected consumers 100 key stakeholders (board of directors, public officials, news media etc.) Participants were customers of a cross-section of 30 different Retail Providers
Testimonials [The In-Home Display ] is very useful. I live in a house where there is constant activity. Everyone loves it, especially how it lets you know how much energy is being used at a certain time of day and with the different types of appliances. Even the little kids are learning to read it and keep up with the usage. I am amazed at how well the device informs me the usage breakdown; it allowed us to manage when we were at our highest usage in a day and what we could do to be more cautious in what was being used and if it was necessary. It s a great way to manage my daily and monthly usage. I love the box. I look at it all day, as I am retired. It has made me very conscious of what is on in my house. Thanks for doing this.
Consumers discuss their IHDs www.youtube.com/centerpointenergyvid
Low income IHD pilot Objectives Determine level of interest in IHDs for low-income customers Assess willingness of non-profit organizations to support an IHD pilot Educate customers & non-profit agencies on smart meter and IHD technology Determine feasibility of conducting a large-scale low-income IHD pilot Participants 5 Houston-area non-profit organizations 3 IHD manufacturers GE Energy Display and GE Nucleus Honeywell Rainforest 52 low-income consumers
Low-Income IHD Pilot Lessons Learned Participant recruitment proved challenging: Many low-income customers not interested in IHDs Difficult to educate customers and non-profit agencies about IHD technology Non-Profit Partnerships: Non-profits interested in IHD technology, but may lack time and resources to fully manage recruitment/deployment Language barrier in CNP territory many non-profit clients were non- English speakers which made deployments challenging
Multi-family Program Pilot Objective Prove Zigbee range for multi-family dwellings (townhomes, apartments, etc) Initial Results 65 pilot participants were surveyed, but only 13 responded A majority of those who responded had significant issues getting device to work in their multi-family dwelling (e.g. far from meter bank) Those who had difficulty using the device were dissatisfied Among those for whom the device worked, Satisfaction was high and the device was considered useful Onscreen instructions were clear and the IHD was easy to program The device communicated to the meter within seconds or minutes These customers used the IHD every few days or more often Most of them modified they behavior to save energy 12 of 13 are interested in participating in additional conservation programs
2011 Biggest Energy Saver campaign Consumers challenged to reduce electric use via Smart Meter Texas portal www.smartmetertexas.com 170 Tendril In-Home Displays to the first 170 contest registrants 7 smart apps on 5 platforms developed for the contest Results 356 qualified contestants participated More than 6,100 enrollments in Smart Meter Texas (June Sept) 172% increase, nearly triple the average for June Sept, 2010 Top 10% saved average 26% in 2011 compared to 2010 CNP winners Mike and Stephanie Butler saved 36% Prizes Grand prize Chevy Volt, 1 st prize GE smart kitchen, 2 nd prize GE laundry pair 3 rd prize 10 GE Home Energy Management suites, 150 GE Nucleus IHDs 22
Biggest Energy Savers Mike and Stephanie Butler
CenterPoint Energy Energy InSight SM Tracking Study Objectives Determine the level of awareness and knowledge of Energy InSight SM and smart meter technology and their perceived benefits. Determine the degree of favorability toward Energy InSight SM and smart meter technology and any barriers suggested by non-favorability. Gauge recall of CenterPoint Energy advertising. Measure awareness of the Biggest Energy Saver contest. Method 500 online surveys conducted in October 2011 among electricity decisionmakers living in Houston MSA within the CenterPoint Energy service area. Screening assured that the sample closely represented the demographic profile of Houston, in line with the 2009 and 2010 studies.
Speaker #2 Name Background Sanket Amberkar Director of Energy & Smart Grid Marketing - Cisco Manager of Network Systems Marketing with Cisco Systems Manager in Engineering at Delphi MBA from University of Michigan, Stephen M. Ross School of Business
Environmental Responsibility Electric, gas, and water monitoring and management Community Integration Community alerts, message boards, and notifications from city, neighborhood, or building Communitywide video Lifestyle & Luxury Automated living environment (lights, blinds, temperature, locks) Tailored home experience through automation Audio/video capabilities Safety & Security Physical security in building and in unit End-to-End Connectivity Uses the network as a services delivery platform, providing a secure and robust IP network etutoring Health Presence Concierge Operational Efficiency Simplified large-scale deployments and provisioning
Lobby Station Touchscreen Name? Residential Unit Connected Home Universal Remote Connected Home 7 Inwall Display Door Lock Integration Into Connected Home System Enhances Immersive Aspects of Experience. Community Network Helps Ensure Quality of the Experience, Security, and Control Lighting Personal TelePresence A/V Integration Connected Home Video Door Station Connected Home Controller Blinds control Connected Home Tablet Switch Home Router Media Player Floor Switch Unified Communications Manager Internet Switch Internet IP V PSTN Voice Router Physical Security RMS Network Backbone Gas Detection and Shutoff Thermostat On the Move Smart Phone Wi-Fi ZigBee
Takeaways & Questions
Thank you! You will receive a copy of the slides to the email address you used to register. Esther Kent Electric Operations Technology Manager CenterPoint Energy esther.kent@centerpointenergy.com Sanket Amberkar Dir., Energy & Smart Grid Cisco samberka@cisco.com Links to Resources: CenterPoint consumers discuss their IHDs www.youtube.com/centerpointenergyvid Multi-family community use case: Mantri Developers http://newsroom.cisco.com/press-release-content?articleid=766978&type=webcontent Case Study: Smart City Amsterdam http://www.cisco.com/web/strategy/docs/scc/cisco_amsterdam_cs.pdf Utility Industry: Solutions overview http://www.cisco.com/web/strategy/docs/energy/cisco_smart_grid_brochure.pdf