Building Customer Programs Through AMI and Effective Data Management

Transcription

1 Building Customer Programs Through AMI and Effective Data Management Steve Bell, Vice President, Business Development ElectSolve Technology Solutions & Services Inc. (512)

2 Who is ElectSolve? ucentra Operational Data Management System: next-generation meter data management system (MDMS) provides an integration platform for AMI/AMR, CIS, SCADA, OMS, EA/GIS, demand response, and distribution management systems. ElectSolve offers a centralized solution for operational data management, analysis, and reporting and provides a full 360-degree view of all operational data. Professional Services Company with 11+ Year Proven Track Record focused on Utility MDM Systems, Integration & I/T Support for Municipals and Cooperatives

3 Why do you need an Meter Data Management (MDM) System? Interval Data Overload

4 MDM Definition? Depends on who you ask! CORE MDM Functions Data collection Command management Validation, editing & estimation (VEE) Aggregating meter reads Tracking meter inventory Providing billing determinates to CIS Exception & event management Profiling scalar meter reads Revenue protection analysis Reporting

5 MDMS Standard Edition

6 MDMS Essentials Edition Essentials Edition Offers Cost Effective MDM Capabilities without Full 2 Way CIS Integration (Manual Flat File Exchanges) Full 2 Way CIS to MDM Integration available for future implementation (over budget cycles/time)

7 Operational Data Management Strategic Roadmap from MDM to ODM Centralized Data Management and Integration Platform for Applications utilizing Web-Services, Multi-Speak, ODBC, XML, flat files, etc Centralized Data Analysis/Reporting of Operational Data Interval Data Validation, Editing and Estimation (VEE), Load Profiling/Research, Energy Settlement, Energy Data Presentation, Meter Exchange Management and Line Loss Analysis. Foundation for AMI deployment and future programs including new customer-premise devices (e.g. HAN devices) and Demand Response/Load Control Programs Supports Data from new and legacy Utility Operational Systems including disparate AMI/AMR, SCADA, OMS, GIS, IVRs, Weather Feeds, Handheld Units, IED s, Multi-Channel Load Recorders, Voltage Meters, etc

8 Operational Data Management System

9 Path from MDM to ODM Customer Profile

10 MDM Implementation Customer Profile

11 Leveraging MDM Data Customer Profile Interval Data Processing Large Power Billing Application Complex Billing for special rates Accumulating usage information from multiple AMI systems Monitor system health for C&I meter readings Interface meter reads with CIS billing system Interval Data Validation, Editing and Estimation (VEE) Power Quality Outage notification for C&I Customers Web Presentment Visual representation for CSR s for assisting customers Large Power (Accounts with demand and energy) Small Power (Accounts with energy only)

12 Path from MDM to ODM Customer Profile

13 Leveraging the ODM Active Customer Proposal Legacy AMR/MVRS Legacy CIS/MDM NEW AMI Sys NEW Load Control Sys NEW Volt/VAR Sys Legacy SCADA Legacy GIS

14 Leveraging ODM Data Green Button Access by Customers to Detailed Energy Usage Data Customer Portal for Usage & Budget Mgmt with /Text Msg Alerts Key Account Management Tools, Reporting & Alerts Electric & Water System/Line Loss Analysis Transformer Load Analysis & Management Demand Response Measurement & Verification AMI/AMR Outage Notifications to OMS SCADA and Volt/VAR Control History Voltage & Power Factor History Analysis & Alarms Demand Thresholds Reporting & Alarms

15 Operational Data Management System

16 City of Georgetown, Texas Building Customer Programs Through AMI and Effective Data Management Walter Koopmann, Technical Services Manager, Georgetown Utility Systems, TX

17 Who is Georgetown? Georgetown Utility Systems (GUS) serves the City of Georgetown, Texas 30 miles north of Austin along I-35, a population of 49,000, 42 Sq Miles in the Electric Service territory and around 70 Sq Miles in the Water Service area 21,400 Electric Customers 19,000 Residential 2,400 I and C 21,300 Water Customers

18 AMR System History 1996 Purchased Itron Fixed-Net/Drive-By AMR System Originally promoted as A Gateway into the Home GUS first in the nation to read BOTH electric and water meters with an Itron FIXED AMR network Electric: In ,000 Meters Today 21,400 Meters 78% Read by Itron Genesis Fixed-Network 22% Read by Itron Mobile Collector Water: In ,500 Maters Today: 21,300 Meters 64% Read by Itron Genesis Fixed-Network 36% Read by Itron Mobile Collector Less than 1% of meters must be read manually

19 Current AMR Issues AMR system operating with obsolete technology & failing infrastructure. Network infrastructure no longer manufactured 50% of meters at end of life requiring replacement CCUs cannot be purchased to handle new growth Loss of functionality Inaccurate data, non-responsive equipment and inability to expand system Non-replacement issues Increase in operational costs and manpower needed; Lost Revenues

20 Needs Assessment Customers Want. E-Bills and On-line bill presentment On-line service requests (24 x 7 service) Choice of due date Current usage information and daily readings on-line Choice of rates (i.e.: time of use for both electric and water) Energy conservation programs Prepay options

21 Needs Assessment Utility Wants. Work Order System Manages work flow, Calculates cost of service of jobs Asset management system Integrate with warehouse and manages maintenance costs Tracks and measures efficiencies Interactive voice response (IVR) for payment processing and late notices Usage threshold notification Demand control Work history

22 New AMI System System Architecture during conversion from AMR Systems to new AMI Systems

23 Data Integration Additionally, the MDM Distributes AMI Data to other Systems: Outage notification to OMS Voltage alarms Demand Thresholds GIS push & pulls CIS (meter inventory) Asset Management SCADA for system balancing (water & electric)

24 Leveraging the Data Drought of Started in October of 2007 Lake and aquifer levels low Peak irrigation demands Water purveyors implement restrictions Georgetown implements 3-day restrictions San Gabriel River Today! River at Peak of Drought

25 AquaMessenger Service Timely feedback direct to customer on usage Uses daily meter read to determine current usage in the billing period Total cost of MDMS modifications was $25,000 Available at no charge to customers Customer select up to 3 notification thresholds Aqua Alert by when a threshold is exceeded Current Active Customers 588 Non Eligible 239 4% Participation

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28 Leveraging the Data

29 City of Fountain Utilities Building Customer Programs Through AMI and Effective Data Management Tom Black, P.E. Electric Planning and Engineering Manager City of Fountain Utilities

30 Who is Fountain? Fountain is located 10 miles south of Colorado Springs along the I-25 corridor. Population base of approximately 26,000 water and 40,000 electric Average 27% Customer Attrition (Turnover) Total Water Customers 7,100 Total Electric Customers 15,600 Our City is the ideal size that vendors wanted

31 Fountain s Vision Through the application of available and evolving technologies, Fountain Utilities, while increasing efficiency, reliability and supporting conservation, has provided our customers with the tools to securely make informed power and water purchasing decisions.

32 Why Smart Grid? Before Smart Grid - Filling up your gas tank with no price tags???

33 How Our Project Will Work Customer Internet Access Web Portal Customer Service and Billing Renewables Smart Meter Advanced Metering Infrastructure Lighting Electric Vehicles A/C & Heating Smart Appliances Smart Plugs In-home Display Smart Thermostat Appliances

34 Customer Benefits See how much energy you use in real time. Manage your utility consumption to fit your lifestyle. Access tools to help you control costs.

35 Customer Benefits Cont In-Home Display See what your utility usage costs. Web-Portal Access your account online. View consumption & billing data, utility bills, and communicate with Fountain Utilities.