Southern California Edison Implementing the Communications and Back Office Systems of a Large Scale Metering Project

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1 Mark Podorsky, Sr. Manager Business Design Edison SmartConnect Southern California Edison Implementing the Communications and Back Office Systems of a Large Scale Metering Project

2 Southern California Edison An Edison International Company Southern California Edison (SCE), headquartered in Rosemead, California, employs approximately 17,000 people PG&E Serves a population of more than 14 million people in a 50,000 square mile area of Central, Coastal, and Southern California Service territory includes more than 180 cities and communities 9,000 MW of generating capacity from interests in nuclear, hydroelectric, and fossil-fueled power plants SCE Award-winning energy efficiency & demand response customer programs Industry leader in renewable energy, electric transportation, Smart Grid, and smart metering SDG&E Serving customers for 125 years 2

3 Edison SmartConnect 3

4 Edison SmartConnect Improve customer experience Reduce peak load by 1,000 MWs Reduce residential energy consumption by 1% (minimum) Reduce GHG by 365,000 tons/yr Increase operational efficiencies Provide platform for the future Edison SmartConnect will enable new and innovative customer programs and services to reduce energy costs. 4

5 Deploying Meters and Empowering Customers Adding Value Through Tools & Information New Customer Partnership 2012 Begin interval billing New tiered and time of use rates Next day energy information on SCE.com Automated service switch for move ins/outs Enhanced information and services on SCE.com Outage Information Automated service switch for credit & collections Plug-in electric and hybrid vehicles Link to Grid Ops & Energy Procurement Advanced Load Control Contributing to a better environment 100% meters installed 5 Million Meter Deployment 2010 ~2.1M 2011 ~3.8 M 2012 ~ 5 M 5

6 Deployment to Cash Overview Stage 1 Back Office Systems Stage 2 CSS CSS NMS NMS MDMS Meter Installation / Billing Cumulative Usage Billing Interval Usage Billing 6

7 Edison SmartConnect Data Warehouse The data warehouse will calculate usage and cost values for customers and provide the ability to measure the effectiveness of new programs and services. Budget Assistant MDMS ENS Data Warehouse Usage reports for customers Load reduction / Save Power Day events Home Area Networking 7

8 Providing Customers Helpful Tools Interval Usage Information Bill-to-date, Bill Forecast, Budget Alert New Tiered and Time of Use Based Rates Strategic Alliances with Third Parties 8

9 Budget Assistant Simple process to set a monthly budget target and start receiving weekly updates about progress against goal No elaborate enrollment process to impede users from participating Participation in Budget Assistant also includes Peak Time Rebate (PTR) event alert 9

10 Budget Assistant Weekly Performance Update SAMPLE Budget Assistant Text Notification 10

11 Edison SmartConnect Outage Management Customer Call Call Center Data Center FIREWALL LSV ORS PON/PRN ENS Event Notification System MDMS Meter Data Management System CSS Gateway OMS Outage Management System Grid Ops/DOC SOC Data Warehouse 11

12 SCE HAN Overview Home Area Network encompasses a wide range of dimensions all of which need to come together to deliver value to the customer. Smart Energy Profile (SEP) 1.0/2.0 Enables wireless communication between utility companies and household devices Advance Load Control System Enables Demand Response Program Management SCE HAN Wireless communication platform to establish two-way messaging capability with the customer premise. Near real time energy usage data Pricing information In-home device control signals In-Home HAN Devices Graphical user interface to display customer energy information or to receive Load Control commands Itron HAN Controller Interface (HCI) APIs used to invoke HAN commands to the Network Management System 12

13 Engaging Customers Through Technology Functionality (Q4 2010) IHD Field Trial-Phase 1 (Q4 2011) Interim HAN Solution Phase 1 (SEP 1.0) Limited launch (500 up to 10k customers) Customer enrollment in PTR-ET Utilize SEP 1.0 HAN devices Implement device registration system Register HAN device to the SmartConnect meter via back office Provide near real-time meter usage, PTR event notifications and daily cost/price information to HAN devices Conduct HAN device troubleshooting (Q4 2011) Smart Phone Mobile Web Prototype Enable mobile users to more easily navigate and view SCE.com My Account web pages and complete transactions (Q2 2013) End-State HAN/ALCS (SEP 2.0) Available to eligible customers Enhanced customer enrollment Utilize SEP 2.0 HAN devices Implement Advance Load Control Functionality Register Programmable Controlled Thermostats (PCTs) and other HAN devices to the SmartConnect meter Provide near real-time meter usage, PTR event notifications and daily cost/price information to HAN devices Launch load control events (utilizing temperature degree offsets via PCTs) Advanced troubleshooting Load reduction forecasting Supports MRTU and Proxy Demand Response (Q1 2011) IHD Field Trial- Phase 2 (Q4 2010) Web Presentment Usage to Date Billed to Date Usage Forecast Budget Assistant Deploy 38 SEP 1.0 In-Home Displays Displays passed ATO/MSO HAN lab evaluation No SCE ESC Back Office integration No PTR qualification or billing impacts Phase 1 - Provides near real-time usage and instantaneous demand on HAN devices Phase 2 Provides Phase 1 information and calculated cost information (based on fix price) Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q

14 Plug-in Electric Vehicles Collaboration with Ford Demonstrates PEV Vision Successfully demonstrated via Edison SmartConnect meter: Price signals from utility Load control Reading PEV consumption information from the vehicle (Ford Escape PHEV) Uses Smart Energy profile application layer Contributes to Smart Energy 2.0 standards work Demonstrates feasibility of PEV communications 14

15 Edison SmartConnect Enhanced Outreach 15

16 Enhanced Communications and Customer Outreach Get Connected Events Community Forums SCE.com/edisonsmartconnect District Readiness Media Relations Employee Education 16

17 Smart Energy Experience Open to Public: August 24,

18 Edison SmartConnect Awards 2011 PMI-OC Project of the Year for Deployment to Cash Stage Gold International Davey Award for Carl and Eddy Edutainment Campaign 2010 POWERGRID International s Project of the Year for Best Smart Metering Project 2010 Buildy Award for Consumer Focused Innovation 2008 UPN Best Metering Data Integration Initiative 2007 Smart Grid Implementation & Deployment Leadership Award US DOE 2007 PMI-OC Project of the Year for Phase II 2006 PMI-OC Project of the Year for Phase I 2005/2006 UPN Best AMR Initiative in a North American Investor Owned Utility (IOU) 2005/2006 Best Automatic Meter Reading Initiative - EPRI 18

19 Reaching Customers in New Ways: Edutainment Traditional communications full of industry lingo are falling short in this new era of energy information Carl & Eddy reach out to educate customers on complex subjects in simple ways no cumbersome, text heavy fact sheets, just informative fun! 19

20 Mark Podorsky Sr. Manager, Business Design Edison Smart Connect Southern California Edison Office:

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