GoToMyPC reviewer s guide Citrix GoToMyPC reviewer s guide Thank you for evaluating Citrix GoToMyPC. This guide will introduce you to the current GoToMyPC functionality and help you effectively evaluate its capabilities. The guide leads you through the processes for setting up and using GoToMyPC and concludes with information about features, administration tools, security and performance. Reviewer s roadmap To see GoToMyPC in action, we suggest you set up a complimentary account, install the software on your PC or Mac and try accessing your computer from various devices, including remote computers, smartphones and tablets. Please be sure to also download the free mobile app for your ipad, iphone or Android device, so you can see how GoToMyPC supports today s mobile workstyle.
Access Your Mac or PC from Anywhere Citrix GoToMyPC is the fast, simple-to-use and secure remote access service that lets you instantly connect with your PC or Mac from any Internet connection including from your iphone, ipad or Android device. With GoToMyPC, employees can access office computers at home or on the go, so they can get work done from wherever they need to be. GoToMyPC created the category for web-based remote access when it was first introduced in the United States in 2001, and it continues to be the market leader. Key benefits As you evaluate GoToMyPC, you are likely to discover the following benefits: Ease of use: GoToMyPC makes remote access fast, seamless and easy to use so that you can work remotely from anywhere just as if you were in the office. Productivity and flexibility: Using GoToMyPC to access files, programs, email and network from any Internet-connected device, employees can significantly increase productivity while improving their work/life balance. Simple setup: No additional hardware or software is required to set up GoToMyPC. The GoToMyPC plug-in automatically launches, installs and configures itself. Even novice users can set up GoToMyPC in minutes, and you do not need to configure your network or firewall settings to begin using GoToMyPC. There is zero burden on IT. Cost savings: Because it is sold as a service on a subscription basis, GoToMyPC is an affordable alternative to other high-cost solutions. Plus, it saves on commuting costs. High reliability: Supported by multiple datacenters across the globe, GoToMyPC provides a high degree of reliability, so you can trust that you can access critical information at any time. Robust security: GoToMyPC incorporates powerful encryption, authentication and security measures to ensure data confidentiality. Furthermore, with GoToMyPC you can leave sensitive data on your secured office computer and avoid losing sensitive data if a laptop or other device is lost in the field. 2013 Citrix Online, LLC. All rights reserved. 2
Evaluating GoToMyPC Setting up GoToMyPC Once you have registered for a complimentary GoToMyPC account, you can immediately download and install Citrix GoToMyPC software. The installation is fast because the download is small. Please remember that you must be physically present at the computer you want to access in order to complete the setup process. How to set up a computer for remote access: 1. Log in to the GoToMyPC website. 2. Click Install GoToMyPC and follow the prompts to complete the download process. 3. Leave your computer turned on and connected to the Internet, with GoToMyPC running so it can be ready for your remote access request. Accessing your computer remotely Once you have GoToMyPC set up and running on your host computer, you can access it immediately from almost any computer or mobile device connected to the Internet, whether you are at home, traveling or anywhere else you need to be. Remote access from another computer: 1. Log in to the GoToMyPC website. 2. Select the computer you want to access and click Connect. 3. Click Run, Always, Allow or Trust to download the GoToMyPC Viewer. 4. Enter your access code. You can now work on your host computer remotely just as if you were seated in front of it at the office. Later, you can set up a shortcut on your remote computer to make it even faster to start a remote access session. Remote access from a mobile device: You ll first need to download the free GoToMyPC mobile app from the App Store, Google Play or the Amazon Appstore. Then you ll be ready access your computer anytime on the go. 1. Tap the GoToMyPC icon on your mobile device screen. 2. Enter your email address and password on the Login screen. 3. Select the computer you want to access and tap Connect. 4. Enter your access code and tap OK. At the start of the session, the GoToMyPC mobile app will display key gestures to use to help you control your host computer from your mobile device. 2013 Citrix Online, LLC. All rights reserved. 3
System requirements PC Mac ios Internet Explorer 7.0, Firefox 3.0, Google Chrome 5.0 or the latest version of each web browser Windows 2000 and above Cable modem, DSL, or better Internet connection Minimum of Pentium class 1 GHz CPU with 2 GB of RAM or better Safari 3.0, Firefox 3.0, Google Chrome 5.0 or the latest version of each web browser Mac OS X 10.6 and above Intel processor (1 GB of RAM or better recommended) Cable modem, DSL, or better Internet connection ipad 1, iphone 3GS, ipod touch (third generation) or the latest version of each device ios 4.2 or newer WiFi or always on Internet connection Free GoToMyPC app from the App Store Android Android phone or tablet Android 2.3.3 or newer 1 GHz CPU or higher WiFi or cellular 4G/3G connection Free GoToMyPC app from Google Play 2013 Citrix Online, LLC. All rights reserved. 4
GoToMyPC features You may be surprised by how much you can do with GoToMyPC. While it offers many features, each is designed for maximum ease of use and simplicity. Basic features Remote access Fast performance Simple setup and ease of use File transfer Guest invite Remote printing Cut and paste Desktop shortcut Sound Multi-monitor support Enjoy unlimited access to one or more computers. Easily work on your files, programs and network from your mobile device. Use Microsoft Office, ERP, CRM, POS and other software from your PC, Mac, smartphone or tablet. Powered by our industry-leading technology, you can connect to your PC or Mac in seconds and enjoy realtime in-session performance that lets you get work done on the go. No need to type the IP address of your PC or Mac. Works through firewalls. Quickly transfer files between your host computer and remote devices. Invite a guest to view the desktop of the host PC for sales demonstrations, training, or collaboration. You need to be at your host PC to invite a guest, and you may grant view-only or full access to your PC. (PC only) Print documents located on your host PC to the local computer printer where you are. (PC only) Easily cut, copy and paste text between computers. Create a special desktop shortcut to provide a fast connection to a host computer. Security is maintained by requiring you to enter the access code every time a connection is made. Hear your music or voice mail stored on the computer you are accessing. (PC only) View the full displays of all monitors connected to your host computer. 2013 Citrix Online, LLC. All rights reserved. 5
Mobile remote access Today s workforce is on the go and needs to stay connected anytime, anyplace. GoToMyPC mobile apps for iphone, ipad and Android devices enable workers to take advantage of time that would otherwise be wasted on the train, waiting for a plane, in between appointments and become more productive than ever. Mobile app features Zoom and pan for detailed work Full keyboard Voice input Intuitive gestures and touch controls Connect over 3G, 4G and WiFi Bluetooth keyboard Multi-monitor support Precision mouse control Preview text feature Zoom up to 300% of your screen size and pan across the screen by swiping your finger so you can do detailed work remotely. Use special keys like Alt, Ctrl and Tab from your mobile device so you can use your programs just as you would on a PC or Mac. You can use shortcuts like Ctrl + C to copy. F1 to F12 function keys and Page Up/Down are also supported. Tap the Mic on the keyboard, speak into your device and converted text is sent directly to your computer. Control your PC or Mac using the mobile gestures and touch controls. Quick visual reminders of supported gestures are available on the toolbar. When you connect from your mobile device, GoToMyPC handles intermittent connections and smoothly switches between WiFi, 4G and 3G networks. Type on your Bluetooth keyboard and your keystrokes will be transferred to your host computer just as if you were there. View the full displays of all monitors connected to your host computer. Easily open, close and move files around with precision mouse control. Enjoy fast, auto-corrected typing on your phone or tablet. 2013 Citrix Online, LLC. All rights reserved. 6
Copy and paste Sound Cut, copy and paste between your computer and apps on your iphone or ipad. On your iphone or ipad, hear sound coming from the computer you are accessing. (PC only) 2013 Citrix Online, LLC. All rights reserved. 7
Multi-user accounts GoToMyPC multi-user accounts are provisioned with an Administration Center which enables administrators to rapidly deploy and manage multiple GoToMyPC users. Sign up users (up to the limit on your account) through an easy-to-use email invitation process. Add, delete or suspend remote access privileges. Enable multiple users to access a single host computer. Monitor remote access usage and generate reports. Use APIs to integrate GoToMyPC reports with your other systems. The Administration Center is accessible from any web browser and is secured with 128-bit SSL encryption. Strong passwords are required. Deploying GoToMyPC Rolling out GoToMyPC to employees is easier and faster compared to other remote access solutions. Because administrators can deploy our solution in minutes, companies can limit the time and effort required by the IT department. Administration can be accomplished easily, even by non-tech-savvy individuals in your organization. GoToMyPC works with existing security and firewalls. No network or firewall configuration is necessary. Users can start remote access sessions without the hassle of configuring IP addresses or firewall settings. Network administrators don't need to change or configure firewall ports, which could potentially compromise security. GoToMyPC users can be up and running quickly because the GoToMyPC installation is automatic and requires no pre-configuration. Within minutes, users are ready to access their computer from anywhere, without any training whatsoever. Additional security protocols Corporate accounts have the ability to use additional security protocols to comply with company regulations and safeguard proprietary information. Grant or deny access to specific features, such as file transfer. Enforce one-time passwords or other security settings. Define times to allow access and authorize exactly which computers can be accessed and from where. Integrate with your existing RADIUS infrastructure compatible with RSA SecurID. 2013 Citrix Online, LLC. All rights reserved. 8
Security and architecture GoToMyPC is encrypted end to end to fully protect your information. Its advanced communication architecture uses SSL and 128-bit AES encryption so no one but you can view your information. Plus, with data secured at the office, there is less danger of losing information when a laptop or mobile device is lost in the field. Security features Secure, encrypted access Keyboard locking and screen blanking Multitasking and inactivity timeout One-time passwords All data is protected by secure connections with 128-bit AES encryption. Access to your PC or Mac is protected by two levels of authentication: a password and an access code. Prevent others from using the mouse or keyboard or viewing the monitor of the computer while you are remotely accessing it from your device. (PC hosts only) Use other applications, with GoToMyPC still open. After a period of inactivity, GoToMyPC automatically disconnects to save on network use and to prevent unauthorized access. The timeout period is customizable for PC hosts. Optional one-time passwords provide maximum security by requiring a third layer of password security. Performance GoToMyPC uses proprietary bandwidth-adaptive compression technology that makes it possible to access your computer using a variety of Internet connections. Overall, GoToMyPC provides performance that is vastly superior to other, less-sophisticated products. The built-in security architecture is also designed to ensure that there is no performance degradation, regardless of Internet-connection speed. Multiple datacenters and the fault-tolerant architecture of GoToMyPC also provide high reliability and availability. 2013 Citrix Online, LLC. All rights reserved. 9
About Citrix Citrix is transforming how people, businesses and IT work and collaborate in the cloud era. Its portfolio of GoTo cloud services enables people to work from anywhere with anyone by providing simple-to-use cloud-based collaboration, remote access and IT support solutions for every type of business. Learn more at www.citrix.com. 2013 Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and ShareFile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners. Mac, ipad and iphone are trademarks of Apple Inc., registered in the United States and other countries. Android is a trademark of Google Inc. 2013 Citrix Online, LLC. All rights reserved. 10