*NEW* White Label Reseller Billing System Guide Document Updated: May 29, 2012 Billing Features Page 2 Upgraded Billing System Cost Page 3 Getting Started Page 4-6 How It Works Page 6-8 Basic Billing Flow Chart Page 9 Reseller Billing System Guide Page 1
Document Updated: May 29, 2012 Since its beginning in late 2010, TXT180 has been striving for excellence and providing the best, easiest to use platform for resellers and their customers alike. Now, nearly a year from the birth of our reseller program, we have developed a seamless and integrated billing system which will make selling and maintaining the text message marketing service easier than ever. Read on to learn more about our new billing features! New Billing System Features Seamless billing between resellers and their customers Hosted sign-up, add-keywords, additional-messages, and upgrade pages for your customers to visit and easily adjust their accounts Integrated online billing through merchant accounts and Authorize.net Increased billing reporting Billing based on reseller designated pricing Customizable receipts and billing emails Designate account setup fees and keyword setup fees Reseller Billing System Guide Page 2
Document Updated: May 29, 2012 Billing System Cost Upgrading to the new billing system will change annual access fee from $295/year to $495/year Total amount to upgrade is a pro-rated amount of the difference to your plan renewal date. For example, if you just started your reseller account and upgraded to the billing system, you would be charged $200.00. If you were 6 months into your billing cycle, you would only be billed the pro-rated amount for the rest of the time till your renewal. On the annual access renewal, you will be charged $495 instead of $295. Reseller Billing System Guide Page 3
Getting Started Document Updated: March 13, 2012 Getting started with the new white label reseller billing is simple! Follow the instructions below to get started: 1. The first step is to obtain (if you don't already have one) a merchant account from a merchant account provider. If you already have a merchant account in your possession, please skip to the next step. If you do not have a merchant account, TXT180 has a suggested merchant account provider that will help you get set up and started quickly with a merchant account. Check out their website, or call them directly to learn more. Merchant Warehouse Website Contact Number: 1-866-396-4142 *Free Authorize.net Access with Merchant Warehouse sign up 2. Once you have obtained a merchant account, you will need to acquire access to Authorize.net (the online payment gateway for merchant accounts, *free access if you sign up with Merchant Warehouse) through Authorize.net API keys. These can be obtained after merchant account setup is complete. Yes, signing up with Authorize.net directly can give you the payment gateway ability, but you will also need to merchant ability to process credit cards along with that, which is usually done through a merchant provider. Authorize.net keys can be obtained by logging in to Authorize.net, clicking on Settings to take you to your settings page. From here, you will find a link labeled API Login and Transaction ID, which will take you to the page where you can get your Login ID and Transaction ID, which are the Authorize.net keys we are talking about. In the Settings page of Authorize.net, you will also need to configure the Card Code Verification. Click on Card Code Verification in the Settings page. Once there, the first check box should be the only checkbox checked. This will tell Authorize.net to make sure the security card codes are valid, which is necessary for our billing system. Next, you will go back to the Settings page and click Reseller Billing System Guide Page 4
AVS. In this page, the B, E, and G values should all be checked, nothing more. *As a note, Automatic Recurring Billing (probably labeled ARB in the Authorize.net settings page) does not have to be enabled with Authorize.net for this to work properly. We take care of the automatic billing for you. 3. After the merchant account and Authorize.net online gateway have been setup, reseller billing will need to be enabled from the reseller control panel. 4. Reseller custom billing can be enabled by clicking the Billing Options icon on your control panel: and upgrading your reseller account to the custom, integrated billing system. The upgrade cost is $200.00 per year, putting your annual access fee at a total of $495.00 per year. 5. Once the reseller account has been enabled for the new reseller billing, enter the Authorize.net keys into the billing options page of the reseller panel and configure the texting service fees and charges. A will let you know you have completed the necessary step. A indicates you have not completed the necessary step. 6. To specify your custom plan costs, keyword rates, setup fees, and additional message bundle costs, visit the Billing Rates option in your control panel. 7. The Billing Options page, after upgrading, will have some new tabs available. One of the tabs is labeled Terms and Conditions. This is where the reseller can set the default terms and conditions that are linked to from the sign up page, if a customer desires to read them. The terms and conditions can contain dynamic information fields, called Keys, which will enable a reseller to pull information from their account into the terms and conditions. Next to the terms and conditions heading is a button labeled Keys which defines which ones can be used. For example, to insert your reseller business name into the terms and conditions, you would add the <reseller-business-name> key to the terms where you want it. Reseller Billing System Guide Page 5
8. As an added feature, Google Analytics tracking code can be added to the signup/registration page to track the amount of visits to your signup page. This is added in Billing Options under the Tracking tab. Get the Google Analytics code and insert it into the text field and update. 9. For resellers with existing customers at the time you upgrade to the new billing system, you will need to enable the custom billing for your existing customers. To enable the custom billing for your existing customer, go to the Search Customers section of your control panel and click View next to the customer you want to enable the custom billing for. On the page that pops up, there will be a tab labeled Enable Billing which will allow you to put the customer s credit card information in and select a plan for them to renew on. How It Works Sign-up, additional keywords, account upgrades, and additional message bundles 1. After obtaining a merchant account/authorize.net API keys and configuring the billing options, you will be provided a hosted sign-up form where your customers can sign-up for the service. The customer will select a message plan to sign up with and this sign-up form will capture the customer's credit card information upon submission. 2. All account renewals are automated. Upon sign up (or renewal), the customer is billed first at the rate you selected, which will go through you, the reseller, and your merchant account you signed up with. Upon successful billing of your customer through your merchant account, your reseller credit card on file will be billed through TXT180's merchant account for the cost of the message plan your customer purchased. 3. Customers can add keywords, message bundles, and upgrade their plans from their control panel without needing to contact the reseller. This is done through the Buy Messages, Upgrade and Keywords/Auto-Responder sections of your control panel. Reseller Billing System Guide Page 6
Customer and reseller purchase receipts and emails 1. Email receipts for purchase and renewal purposes can be customized by the reseller. This is found in the Billing Options page under the tab Email Configuration. Each respective email has a button next to the name labeled Keys. Keys are dynamic fields that can be inserted into an email to pull information about your reseller account or your customer s account. For example, inserting the key: <reseller-business-name> into an email will replace that field with your business name when the email is sent to your customer. 2. Whenever a purchase is made, the email receipts will be sent. All email receipts sent to a reseller customer will be addressed from the reseller email address on file. 3. The following are the emails you can customize to send out: Customer signup, a renewal reminder email, a successful renewal receipt, a renewal (billing) failure receipt, a keyword purchase receipt, an upgraded account receipt, a message bundle receipt, and low message balance email. Billing failures/suspended accounts, inactive accounts, refunds, and voiding charges Billing failures- Reseller customers will be notified via email of up-and-coming renewal 5 days in advance to a renewal taking place. This allows 5 days for the customer to update their billing information. 5 days later, the account will attempt to renew. Upon successful billing, a receipt is sent to the customer (and reseller) and the account is renewed. Upon billing failure of a customer, the customer account will be suspended until the billing information of the customer can be updated to valid credit card information. This is done through an un-suspend page your customers can access by attempting to log-in to a suspended account. They will be prompted to input their billing information to reactivate the account. Upon successful reactivation, their credit card will be billed, message balance replenished, and renewal date reset to the anniversary date of reactivation. Email notifications of both the suspension and reactivation will be sent to resellers and their customers. Upon billing failure of a reseller, any customer accounts that attempt to renew will be deactivated until action is taken to update the reseller account with valid credit card info. Inactive accounts- Cancelled accounts (or deactivated accounts) are flagged as 'inactive' and after 60 days the account keywords are freed up for usage and contacts associate with the account keywords are deleted. Reseller Billing System Guide Page 7
Refunds and voiding charges- Resellers can void and refund charges to their customer accounts through your Authorize.net access. The transaction IDs will be provided to you for voiding and refunding charges. On the next page is a chart showing the basic scenario for our billing system. Reseller Billing System Guide Page 8
Reseller customer makes a purchase Customer CC is billed 1234 5678 9012 3456 Some Bank Success: Reseller Card is Billed 1234 5678 9012 3456 Some Bank Reseller Merchant Account Failure: Transaction Declined/Purchase Failure Suspended account if purchase was renewal Suspended email sent to reseller and customer Reseller Billing System Guide Page 9