Social Media Marketing Dave Hatter Libertas Technologies, LLC dhatter@libertastechnologies.com January 21st, 2010
Our Clients Include
Agenda History of the web What is SMM and why does it matter? Goals and Trust How can you take advantage of SMM Facebook LinkedIn Twitter Blogging Ping.FM Others Reputation Management The Future Q&A
Web history World Wide Web invented by Tim Berners-Lee in early 90s (text based) Mosaic, first graphical web browser created a NCSA by Marc Andreessen Berners-Lee founded World Wide Web Consortium (1994), standards body of the web Mosaic goes commercial, becomes Netscape (1994) Commercialization of the web and browser wars between Microsoft and Netscape (mid to late 90 s) Dot-com boom, Dot-com bust (late 90 s early 00 s) Web rebound; ubiquitous, high-speed connectivity
Web 2.0! Markus Angermeier
What is Web SMM Social Media Marketing: Internet based marketing that uses social networks a conduit for branding and marketing communication
The 4 C s of SMM Communication Collaboration Coordination Connectivity
Four key takeaways Opt-In Communities Hyperconnectivity Viral
Is SMM a Fad? No, it s the greatest societal shift since the industrial revolution! By 2010 Generation Y will out number boomers 96% on SM! 1 of 8 couples married in US met on SM Grow is phenomenal: Years to 50 million users Radio - 38 years TV - 13 years Internet - 4 years Ipod - 3 years Facebook 9 months! Facebook, with ~ 400+ million users: 5 th largest country Social media has over taken porn as #1 Internet activity YouTube > 100,000,000 1.5 million pieces content shared daily on Facebook!
Is SMM a Fad? Number of adult internet users who have a social network profile has more than quadrupled in the past four years -- from 8% in 2005 to 35% now, according to the Pew Internet & American Life Project's December 2008 tracking survey. Adults make up a larger portion of the US population than teens, which is why the 35% number represents a larger number of users than the 65% of online teens who also use online social networks. Younger adults are much more likely than their older counterparts to use social networks, with 75% of adults 18-24 using these networks, compared to just 7% of adults 65 and older. Social is still mainly a phenomenon of the young. Personal use of social networks is more prevalent than professional use of networks. Most adults, like teens, are using online social networks to connect with people they already know. When users do use social networks for professional and personal reasons, they will often maintain multiple profiles, generally on different sites. http://www.pewinternet.org/reports/2009/adults-and-social-network-websites.aspx
Facebook Stats 50% of active users log on to Facebook in any given day More than 35 million users update their status each day More than 55 million status updates posted each day More than 700,000 local businesses have active Pages on Facebook More than 20 million people become fans of Pages each day Pages have created more than 5.3 billion fans The fastest growing demographic is those 35 years old and older Average user has 130 friends on the site More than 6 billion minutes are spent on Facebook each day (worldwide) More than 2 billion photos uploaded and 14 million videos uploaded each month More than 2 billion pieces of content (web links, news stories, blog posts, notes, photos, etc.) shared each week More than 3 million events created each month More than 45 million active user groups exist on the site Mobile There are more than 65 million active users currently accessing Facebook through their mobile devices. People that use Facebook on their mobile devices are almost 50% more active on Facebook than non-mobile users. There are more than 180 mobile operators in 60 countries working to deploy and promote Facebook mobile products http://www.facebook.com/press/info.php?statistics
LinkedIn Stats LinkedIn has over 57 million members in over 200 countries and territories around the world. A new member joins LinkedIn approximately every second, and about half of our members are outside the U.S. Executives from all Fortune 500 companies are LinkedIn members. 170 industries and 200 countries represented http://press.linkedin.com/about
SMM Glossary Aggregator (or news aggregator or feed reader) Software or online service that uses a Web feed to retrieve syndicated Web content such as Weblogs, podcast, vlogs, and mainstream mass media Web sites. Feed readers regularly check Web sites to see if they have been updated and a feed contains items that are published over time so that you don't have to visit all the Web sites, you simply add a feed AJAX Asynchronous JavaScript and XML is a development technique used to build web applications that work more like desktop applications by increasing interactivity, speed, and usability. This is done by exchanging information behind the scenes, a Web page does not need to be reloaded each time the user requests a change Blog (Weblog) A site that maintains an ongoing commentary typically in a diary type format with links to articles on other sites. A typical blog combines text, images, and links to other blogs, sites, and other media related to its topic and may allow visitors to comment on posts, creating a robust discussion thread blogroll A list of recommended sites that appears in the sidebar of a blog, typically sites that are either on similar topics, sites that the blogger reads regularly, or sites that belong to the blogger's friends or colleagues.
SMM Glossary Folksonomy Categorize and retrieve Web content using open ended labels called tags which makes a body of information increasingly easier to search, discover, and navigate over time. Two widely cited examples are Flickr and del.icio.us. Mash-up Mash-up refers to a new type of Web-based applications that mix two or more services from disparate Web sites. A mash-up, for example, could overlay traffic data from one source on the Internet over maps, a leading example is ChicagoCrime. moblogging Short for mobile blogging, this is posting blog updates from a mobile technologies. Open source software Software whose source code is available under a license that allows anyone to study it, change it or enhance it, and to redistribute it any form. It is typically built in a collaborative manner Personal Branding Branding people and their careers
SMM Glossary Podcast Media files for playback on portable media players and personal computers distributed over the Internet using feeds. Podcasts can be downloaded automatically and have quickly become used in any number ways Reputation Management Tracking an entity's actions and other entities' opinions about those actions; reporting on those actions and opinions; and reacting to that report creating a feedback loop. All entities involved are generally people, but that need not always be the case. Other examples of entities include animals, businesses, or even locations or materials. The tracking and reporting may range from word-of-mouth to statistical analysis of thousands of data points. RSS Really Simple Syndication is a format for feeds that uses XML. RSS is used frequently by news Web sites, Weblogs and for podcasting Semantic Web A mesh of information linked to be easily processable by machines, on a global scale. An efficient way of representing data on the World Wide Web, or as a globally linked database
SMM Glossary Social bookmarks A popular Web-based way to share Internet bookmarks. Based on folksonomy, the classification and ranking of resources continuously evolves; social bookmarking services allow users to subscribe to tag based feed. Subscribers become aware of new resources as they are noted, tagged and classified by other users Social Networking Tools that help people discover new friends or colleagues through shared interests, similar skills or a common geographic location Social software Software that allows people to communicate and collaborate. E-mail, blogs, and even instant messaging are all examples of social software. Tag Metadata that describes other data, a tag is relevant keyword(s) associated with a piece of data (picture, article, video) that describes the item. Tags are chosen informally and personally by the author/creator or the consumer of the item
SMM Glossary Web syndication Web feeds make content available to other sites or individual subscribers. Could be licensing content for use, or just providing summaries of a site's recently added content Webcast Sending audio and/or video live over the Internet. A Webcast uses streaming media technology to distribute a single content source many simultaneous listeners/viewers. Wiki A Web site that allows visitors to add, remove, and edit content. It allows linking among any number of pages which makes wiki s an effective tool for mass collaborative authoring. Think Wikipedia XML The Extensible Markup Language (XML) is a W3C-recommended general-purpose markup language. Its primary purpose is to facilitate the sharing of data across different information systems, particularly systems connected via the Internet
SMM Benefits Generate website traffic Conversion and sales tracking Ad exposure to a highly targeted segment Grow brand awareness (a softer value, takes longer to build) Business development and a broader customer reach Build reputation as a person / organization that is helpful Network with groups of like minded people Promote events Issue advocacy Give and get free advice Learn about potential customers, vendors, partners World s largest focus group! Create positive brand awareness and build trust!
How People Find Information http://www.pewinternet.org/reports/2009/adults-and-social-network-websites.aspx
How People Find Information http://www.pewinternet.org/reports/2009/adults-and-social-network-websites.aspx
Trust Source: Nielsen Global Online Consumer Survey April 2009 / Base: All Respondents *E.g. 90 percent of respondents trusted completely or somewhat recommendations from people they know
Trust Source: Nielsen Global Online Consumer Survey April 2009 / Base: All Respondents E.g. Trust in brand sponsorships increased by 15% in April 2009 from 49% of respondents in April 2007 NB: Editorial content, billboards/outdoor advertising and online video ads not covered in April 2007 survey
Social Media Goals Personal Organizational
Building Your Online Brand Fill out your profile completely! Think SEO! Supplement real-world activities with virtual visibility. Kick it up a notch! Use multiple SM sites to increase visibility and reach Create a blog about a topic that relates to your area of expertise and promote it Post articles, whitepapers, and other materials to relevant third-party sites Be helpful! Ask for feedback! Check out all the available tools on each site.
LinkedIn Overview Messages Connections People You May Know Company Profile Status updates Groups Applications RSS Feeds Who s viewed your profile Questions Jobs Privacy
Twitter Micro-blog Supports text messaging Immediate updates Share useful information Build your brand Direct message other users Privacy
Facebook Overview Wall Friends Pages Groups Events Applications Privacy
Other SM Sites Plaxo MySpace YouTube Naymz Classmates Google Profiles
Blogging Share useful information Build your brand Get useful feedback Can be time consuming May need moderation Can be used to damage your reputation
Ping.FM Update status on many sites from one place Super time saving tool! Simple to configure and use FREE!
SMM Threats Identity theft Hacking Stalking Fraud Impersonation Information theft Reputation damage
Reputation Management (RM) User generated media, blogs and social networking have changed the flow of information about you and your organization forever! Reputation management is following online references to a brand, company, person or service, working to maintain and enhance a positive reputation and having a plan in place to deal with any negative material that might arise. RM is often thought of as mix of marketing and public relations. 4 phases: Create build a reputation for a new business, individual, service, etc Monitor watch what is being said and work to ensure that a good reputation is established and maintained over time. Evaluate Consider the source, outlet, reach and timing to determine the impact, good or bad Recover work to overcome negative information whether it is warranted or not. This can be very difficult!
Reputation Management Why RM is so important: Content has the potential to last forever Content not only has an increasingly broad reach, it travels faster than ever (VIRAL), often without your consent or control The number of people using social media is increasingly rapidly Once content is posted, you have little control over who can see it or what they can do with it! Information posted can be used against you legally People have lost their jobs and/or not been hired because of postings on the Internet Information posted on the Internet can be difficult to vet Most, but not all adult social network users are privacy conscious; 60% restrict access to their profiles to friends, 58% of adults restrict access to certain content within their profile.
Reputation Management Tracking / Evaluation Google yourself, organization, service, etc regularly, Bing and Yahoo too Use Google alerts to proactively monitor Track everything related to your company: variations of company/product names, names of your key employees, all applicable products or services Investigate facts before taking action could be competitor rumors Don t create new personas to support your position in blogs, forums and message boards as you ll likely be caught Monitor RSS feeds Monitor Twitter Monitor most popular social media sites
Reputation Management YOU HAVE NO CONTROL OVER INFORMATION ONCE POSTED! INFORMATION POSTED ON THE INTERNET IS FOREVER! DON T POST ANYTHING STUPID!
The Future Continued growth New services Continuing Threats Convergence Applications Mobile
Agenda History of the web What is SMM and why does it matter? Goals and Trust How can you take advantage of SMM LinkedIn Facebook Twitter Blogging Ping.FM Others Reputation Management The Future Q&A
Questions? Q & A Dave Hatter Libertas Technologies dhatter@libertastechnologies.com www.linkedin.com/in/davehatter davehatter.wordpress.com www.youtube.com/davidlhatter
Our Clients Include
About Libertas Technologies, LLC Libertas Technologies, LLC, founded in 2001, is an award winning, client-focused consulting firm providing consulting services and software solutions for business that help business save and/or make money. Our consultants have more than 50 years of combined consulting and software development experience and a long track record of success building applications and web sites that help our clients save and/or make money and provide a tangible payback and high return on investment. Our consultants have extensive experience with various application development tools and platforms and have worked with over 100 clients across North America and Europe including but not limited to the following technologies and services: SERVICES LANGUAGES DATABASES PLATFORMS Application Development C# Microsoft SQL Server Microsoft.NET Web Design and Development VB.NET/VBScript/VB IBM DB2 Microsoft IIS Strategic Consulting XML MySQL Microsoft Sharepoint Web Site Usability Optimization Java/JSP Lotus Domino Lotus Domino / Lotus Notes Search Engine Optimization PHP Microsoft Access IBM Websphere Business Intelligence HTML/DHTML Apache/Tomcat Mobile Applications JavaScript Web Services CSS Mobile Applications Ajax Need to automate a process, connect systems, build a web site? We can help!