iii. the analysis of the impact of the Economic downturn (Annex 2 and 3) iv. an update on Planning obligations (Section 106) (Annex 4)

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 REPORT OF: CHIEF EXECUTIVE AUTHOR: PETER FLYNN TELEPHONE: 01737 276011 E-MAIL: peter.flynn@reigate-banstead.gov.uk TO: OVERVIEW AND SCRUTINY COMMITTEE DATE: 15 th December 2010 WARD (S) AFFECTED: ALL SUBJECT: CORPORATE HEALTH PERFORMANCE - UARTER 2 2010-11 RECOMMENDATIONS: The committee is asked to note: i. The six monthly update on achievements on delivering the Corporate Plan 2010-11 priorities ii. the Council s continuing good performance up to uarter 2 as documented in the attached schedule (Annex 1) iii. the analysis of the impact of the Economic downturn (Annex 2 and 3) iv. an update on Planning obligations (Section 106) (Annex 4) EXECUTIVE SUMMARY: This report outlines the Council s performance in relation to: achievements of Corporate Plan 2010-11 priorities during the first six months (April to September 2010) The schedule of corporate health performance indicators up to 2 2010-11, which shows that 13 of the 15 indicators available, were on target or within agreed tolerances. the internal and external impact of the current economic downturn update on Planning obligations (Section 106) REASONS FOR RECOMMENDATIONS To raise any comments for consideration to the Executive

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 STATUTORY POWERS 1. The Council is required to collect information through a variety of National Performance Indicators as well a tracking progress on its priorities. These form part of the analysis of the Council s performance by the external auditors. CORPORATE PLAN 2009-12 PRIORITIES 2. At its meeting on the 30 th July 2009 the Executive agreed a number of Delivery Plans for each of the Corporate Plan programmes. The following are the key achievements during the year of the Corporate Plan for each of the programmes. Overall we are well on target to deliver the priorities set out in the Corporate Plan. Organisational Change Programme During the period a number of key milestones have been achieved in relation to the Alternative Service Delivery project. Following the adoption by the Executive in June of the principle to form a Public Sector Partnership with Kent County Council we have set up the Member and Officer Boards. The Executive has also approved the Memorandum of Understanding. A preferred option for the waste blueprint has been identified. As part of the development of the new Corporate Plan an analysis of the timing of the introduction of the option and the funding is taking place. Negotiations are ongoing with Surrey County Council with regard to a possible transfer station at our depot site. The three business reviews - Neighbourhood Services, Community Safety & Environmental Health and Development Management - are progress well and have resulted in a number of savings which have fed into the budget setting process. Local Development Framework Programme We now have a revised timetable for the Core Strategy and the planning policy documents to follow in order to address the implications of the Core Strategy s withdrawal and subsequent Government changes, including the revocation of the South East Plan which the Government will now pursue through the Localism Bill. We will be progressing the Development Management and Site Allocations DPD and the Redhill Town Centre Action Plan at the time as the Core Strategy and a temporary staff resource at senior level has been approved to ensure that this can be done. Regeneration Programme Work is progressing well on the preparation for the regeneration of Redhill town centre. We are setting up a Regeneration Forum to bring together Members and stakeholders to get involved in the programme of works planned. There is significant interest in foodstore development in the town centre which we are currently exploring. We have started work on planning for environmental improvements around the Nobel House, ueensway area and have completed an improvement plan for Memorial Park including identifying some quick wins. We have also revisited the Traffic management options for the town following the

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 completion of stage 2 of the study and are due to report the findings to County Divisional and local Members in December. A number of surfacing and street furniture improvements in Horley town centre have been completed. Work on the Horley North East Sector is progressing well. Any development issues are being addressed by regular site meetings with Barratts and David Wilson Homes. A reserved matters application for phase 2 has been submitted. The North West Sector Consortium is currently exploring the provision of extra care and formal and informal recreational facilities. As part of consultation on the draft Corporate Plan 2011/15 we are considering the way forward on the wider physical and social regeneration of Preston with the Leisure Centre forming a key element of the discussions. We are revisiting the Merstham Community hub proposals with all key partners and stakeholders in the wake of NHS Surrey s decision that it cannot increase revenue funds paid to the Moat House Surgery to enable it to move into new hub, in order to understand what might be possible, viable and deliverable. Build Programme The construction phase of Horley Leisure Centre started on site in September 2010 and works are proceeding well. A report on the tender results for the Harlequin refurbishment is due to go to Executive in February 2011. We are currently working with the contractor and leisure operator on the tender sums for the Donyngs refurbishment works to bring costs within budget and work is anticipated to start in the New Year. The new pavilion at Lady Neville in Banstead was formally opened by the Mayor in July. A petition regarding the size and play equipment within the new playground was received at the September Council meeting and a report to the November Executive has agreed the way forward. Environment Programme Our Environment Programme is working well, the Tap into Savings initiative recently won a National Green Apple award. We have improved lighting efficiencies at Clarendon Road and Regents Hall car parks. We have also improved the CCTV efficiencies at Park Farm. The Litter Free Schools awards on 24 September drew a lot of attention with all schools in the Borough taking part. Following negotiations with Surrey County Council and other districts and boroughs, the Civil Parking Enforcement agency agreement has been extended for another year.

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 CORPORATE HEALTH INDICATORS 3. The Executive agreed to adopt a schedule of Corporate Health indicators at its meeting on the 31 st July 2008. The attached schedule (Annex 1) shows performance up to the second of the indicators that are collected ly. The indicators are reported in line with the Portfolios structure and show the performance of the indicator in two dimensions. Status this compares actual performance against the target for the first. Performance is depicted as On or above target = below target = within agreed tolerance = Trend compares this s performance with the last year. Performance is depicted by the following arrows an improvement on last year = a decrease on last year = no change compared to last year = 4. The schedule also shows the management action/comments relating to each indicator. This provides an opportunity to add some commentary in relation to the performance of the indicator. If the indicator is shown as below target and/or decreasing on last year then this should provide details of what action is planned to rectify the performance of the indicator. Just as important is the commentary relating to any indicator that has shown an improvement, as this should provide details of what action was taken to ensure that the performance can be sustained. 5. During this there has been some improvements in the collection of Council Tax (CH12) and Non - Domestic rates (CH13) 6. The information relating to CH1-3 (recycling) takes time to finalise as DEFRA will only allow us to use final figures once they have carried out a number of checks. This means that figures for a particular will be provisional until the following s reporting cycle.

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 7. As requested by the Overview & Scrutiny additional contextual information has been included on the total tonnage of waste sent to landfill. 8. There are a number of issues to highlight CH2 Percentage of household waste sent by the local authority for composting The composting figures for 1 have been retrospectively revised to reflect a post dated directive from DEFRA that meant that shred & spread tonnage cannot count towards composting targets. Green waste has now been redirected to an alternative location so it can be counted for uarter 2 onwards. This will not have a financial impact but will affect our end of year recycling figures CH 5 Removal of Other Graffiti within 10 working days There were a number of incidents of graffiti on painted garage doors which meant we were unable to use our usual methods of removal. Discussion with the owners, Raven Housing, resulted in the graffiti been over painted rather than been removed. This delay caused our performance to drop. CH 8 Percentage of Major planning applications in 13 weeks The apparent dip in performance was caused by the number of applications during the, 5 out of the 11 applications determined, that required legal clearance. 9. In addition to the corporate health indicators we also monitor sickness and staff turnover. During this period, sickness levels continue to be well managed and consistent with previous years and staff turnover levels were considerably lower than the national average. ECONOMIC DOWNTURN 10. This report also includes for the impact of the economic downturn on our internal services (Annex 2) as well as external data (Annex 3) relevant to this Borough. The intention is to report these figures on a ly basis to ensure that we as a Council is tracking the impact of the economic downturn and is able to consider any necessary actions needed. The data shows some signs of improvements (e.g. increase in the number of planning and building control applications received and parking income, a reduction in benefit applications but it is too soon to conclude that there is a sustained improvement. PLANNING OBLIGATION RECEIPTS (section 106) 11. The Council currently holds 3,534,857 (as at 18 th October 2010) in planning obligations receipts. Annex 4 contains a breakdown of current receipts held from historic planning obligations, and planning infrastructure contributions (PIC). LEGAL IMPLICATIONS 12. There are no legal implications to the contents of this report

OVERVIEW & SCRUTINY COMMITTEE Agenda Item: 7 15 th DECEMBER 2010 CORPORATE HEALTH PERFORMANCE 2 FINANCIAL IMPLICATIONS 13. There are no financial implications to this report. EUALITIES IMPLICATIONS 14. There are no Equalities implications to this report CONSULTATION 15. The relevant Portfolio Holders, Directors and Service Managers have had an opportunity to discuss and comment on the contents of the attached schedules. 16. This report and the attached schedule will also be forwarded to the Executive 13th January 2011. 17. In will be made available on the Council s website and on the internal intranet and e Members room following the Executive meeting. POLICY FRAMEWORK 18. The approach proposed is consistent with Value for Money principles contained in the Corporate Plan. Background Papers: Schedule of Corporate Health performance indicators for Economic downturn External data - Internal data Planning obligations

ANNEX 1 CH1 SCHEDULE OF CORPORATE HEALTH PERFORMANCE INDICATORS FOR ENVIRONMENT PORTFOLIO Percentage of household waste arisings which have been sent by the local authority for recycling (BVPI 082a) 1 Final figures. Tonnages are lower due to the recession and therefore having a knock on effect to the recycling percentage. 24.05% 25% 22.6 % 2 CH3a (Provisional figures.) There has been a reduction in the tonnage sent to landfill. 23.53% 25% 25.72% 26.08% 26% 28.03% 26% Annual 26.24% 25.5 CH2 1 2 Percentage of household waste sent by the local authority for composting or treatment by anaerobic digestion (BVPI 082b) (Final figures.) Following a post dated directive from DEFRA shred & spread tonnage cannot be counted toward composting targets. This directive was given on 1 st July but post dated back to April. (Provisional figures) 12.04% 14% 7.97% 7% Annual 13.13% 12% CH3 Total percentage of recycling and composting (the target set by DEFRA is 30%) (NI 192) (Final figures.) This figure is due to the change 1 in the designation of shred and spread against composting percentage (Provisional figures) Composting figure is 2 included as we have redirected our green waste to an alternative location. 38.13% 40% 36.00% 33% Annual 39.37% 37.5% 14.27% 13% 0% 13.32% 14% 13.12% 38.32% 38% 22.6% 37.85% 39% 38.84% Context information Total Tonnage of waste sent to landfill (includes household refuse, street sweeping, fly-tipping, bulky waste) Trend 1 7,533.53 7,675.68 (final) 2 7,458.69 7,478.19 (provisional) 7,020.95 7,360.55 Total 29,373.72

ANNEX 1 CH 4 1 SCHEDULE OF CORPORATE HEALTH PERFORMANCE INDICATORS FOR ENFORCEMENT PORTFOLIO Removal of Offensive Graffiti within 2 working days Performance down because we were unable to gain access within 48 hrs at one site. 11 incidents this. 90% 95% 88% 2 7 incidents reported. 100% 95% 100% 100% 95% Annual 96.25% 95% 95% 95% CH 5 1 Removal of Other Graffiti within 10 working days 86 incidents reported this. 89% 75% 76% 2 39 incidents reported. There were a number of incidents of graffiti on painted garage doors which meant we were unable to use our usual methods of removal. Discussion with the owners, Raven Housing, resulted in the graffiti been over painted. This delay caused our performance to drop. 69% 80% Annual 79.5% 80% 75% 61% 75% 75% 75% CH 6 Removal of abandoned vehicles with 2 working days of legal entitlement to move 1 Four vehicles removed this. 82% 80% 100% 2 Five vehicles removed this 75% 80% 100% 89% 100% Annual 86.5% 80% 80% 80%

ANNEX 1 CH 7 1 2 Satisfaction of businesses with local authority regulation services (NI 182) Slightly down on last year s figures but still above target. 77% 70% 74% Slightly down on last year s figures but still above target. 86.73% 70% 82% 74% 70% 83% 70% Annual 81% 70% CH 8 PLANNING, TRANSPORT AND HOUSING Percentage of planning applications determined in line with the Government's new development control targets to determine: 60% of major applications in 13 weeks; (BVPI 109a) (NI 157) 1 Maintains performance from last 80% 60% 87.51% 2 Of 11 applications considered, 4 were actioned within target time. Of the remaining 7, which were outside target, 5 were older applications delayed because of need for legal clearance. Performance improved in September. 81.80% 60% 46.15% 31.26% 60% 87.5% 60% Annual 64.45% 60% CH 9 Percentage of planning applications determined in line with the Government's new development control targets to determine: 65% of minor applications in 8 weeks (BVPI 109b) (NI 157) 1 Better than last year 86.75% 65% 87.21% 2 Performance rose to 78% in September. 82.00% 65% 66.68% 84.44% 65% 91.08% 65% Annual 86.03% 65%

ANNEX 1 CH 10 1 2 SCHEDULE OF CORPORATE HEALTH PERFORMANCE INDICATORS FOR Percentage of planning applications determined in line with the Government's new development control targets to determine: 80% of other applications in 8 weeks (BVPI 109c) (NI 157) This current is above all of last years 92.33% 85% 94.55% s. There has been a decline on previous s due to clearance of cases. still exceeded. 93.50% 85% 86.83% 92.8% 85% 93.73% 85% Annual 93.33% 85% Number of Households living in temporary accommodation (NI 156) CH 11 This year has seen an increase in activity, 1 however we are still keeping homeless acceptances low. 14 20 16 2 As above 11 20 17 15 20 14 20 Annual 14 20 CH 12 Percentage of Council Tax collected by the local authority in the year (BVPI 009) FINANCE 1 Able to issue Summonses this year (last year unable to due to rebilling). 29.93% 30% 30.27% 2 Current collection rate slightly up on last year 57.87% 58% 58.14% 85.86% 85% 98.1% 98.8% Annual 98.1% 98.4%

CH 13 1 2 ANNEX 1 SCHEDULE OF CORPORATE HEALTH PERFORMANCE INDICATORS FOR Percentage of Non Domestic Rates due for the financial year which were received by the authority (BVPI 010) Collection rate tends to vary according to timing of payments from large companies. As a result of the changes in the Small Business Relief our collection rate is up on last year 90% 88% 99.7% 99.8% Annual 99.7% 99.8% CH 14 Percentage of invoices for commercial goods and services paid by the local authority within 30 days of receipt or within the agreed payment terms (BVPI 008) 31.44% 31% 32.82% 59.32% 59% 62.23% 1 Slightly under target, anticipate target to be reached for the year. 96.3% 98% 97.7% 2 Performance for year to date is 97.3%. 96.9% 98% 97.0% 97.5% 98% 97.8% 98% Annual 97.2% 98% CH 15 1 2 Time taken to process Housing benefit/council Tax benefits new claims and change events (NI 181) Staff recruited last year have now completed training enabling improved processing. The caseload is also continuing to rise. Performance has been affected by 2 long term staff absences which will continue into 3. No action is planned at present as 16.6 9 days 10.83 9 days performance change is minor. 11.1 9 days 4 9 days Annual 7 9 days 6.5 days 6.64 days

ANNEX 2 - IMPACT OF RECESSION ON INTERNAL SERVICES Indicator Year Result 630 No of Planning applications received 1 521 2 492 460 583 1 494 2 335 348 359 1 400 2 372 386 448 1 464 2 465 580 530 480 430 380 330 1 2 1 2 1 2 1 2 No of Planning applications received Indicator Year Result 400 No of Building Control applications 1 350 2 327 245 332 1 296 2 306 244 244 1 231 2 229 231 247 1 245 2 277 350 300 250 200 150 1 2 1 2 1 2 1 2 Indicator Private Hire Applications Year Result 1 66 2 78 231 102 1 100 2 90 110 130 1 93 2 77 75 76 1 62 2 99 255 235 215 195 175 155 135 115 95 75 55 1 2 1 2 1 2 1 2 Indicator Year Result 7600 Benefits average caseload 1 6077 2 6139 6090 6150 1 6157 2 6212 6269 6492 1 6718 2 6986 7026 7193 1 7309 2 7370 7400 7200 7000 6800 6600 6400 6200 6000 1 2 1 2 1 2 1 2

ANNEX 2 - IMPACT OF RECESSION ON INTERNAL SERVICES Indicator Year Result 1400 No of new Housing and Council Tax benefit applications 1 871 2 878 824 960 1 988 2 1031 1188 1334 1 1286 2 1183 1131 1100 1 1157 2 1052 1300 1200 1100 1000 900 800 1 2 1 2 1 2 1 2 Indicator Year Result 15750 No of changes to Housing and Council Tax benefit applications * change in way figure is calculated introduced by DWP Postal/DX/ electronic land charges 1 2038 2 1893 1853 4326 1 2183 2 1889 2029 5123 1 4862 2 4515 4524 * 13679 1 5423 2 4877 Indicator Year Result 1 1041 2 929 817 769 1 676 2 480 408 477 1 722 2 628 563 846 1 810 2 606 13750 11750 9750 7750 5750 3750 1750 1150 1050 950 850 750 650 550 450 350 1 2 1 2 1 2 * 1 2 1 2 1 2 1 2 1 2 Indicator Personal Land charges Year Result 1 440 2 463 525 784 1 797 2 483 293 383 1 482 2 550 459 410 1 225 2 89 900 800 700 600 500 400 300 200 100 0 1 2 1 2 1 2 1 2

ANNEX 2 - IMPACT OF RECESSION ON INTERNAL SERVICES Indicator Year Result Car park Pay and Display 1 311439 2 317705 358913 344236 1 341838 2 318646 330901 310182 1 340506 2 340014 343545 340419 1 332712 2 337709 370000 360000 350000 340000 330000 320000 310000 300000 1 2 1 2 1 2 1 2 Indicator Year Car Park season ticket income Result 1 120596 2 96320 144271 74331 1 112466 2 104105 149831 64632 1 93155 2 99207 153922 59185 1 102434 2 113552 148500 138500 128500 118500 108500 98500 88500 78500 68500 58500 1 2 1 2 1 2 1 2 Indicator Year Result 230000 Leisure Centre usage 1 203000 2 193610 187591 225468 1 207513 2 193481 185000 196420 1 186117 2 170635 173411 195022 1 181005 2 182555 220000 210000 200000 190000 180000 170000 160000 150000 1 2 1 2 1 2 1 2

percentage percentage Number of unemployed (JSA) 2 ANNEX 3 - External Indicators Number of unemployed (JSA) 1 696 2 657 628 632 1 667 2 881 1,286 1,711 1 1,833 2 1,918 1,852 1,869 1 1,620 2 1,599 2500 2000 1500 1000 500 0 Number of Unemployed - Job Seekers Allowance 1 2 1 2 1 2 1 2 Percentage unemployed(of working age) 1 0.90% 2 0.80% 0.80% 0.80% 1 0.80% 2 1.10% 1.60% 2.10% 1 2.20% 2 2.30% 2.20% 2.20% 1 1.90% 2 1.80% 2.50% 2.00% 1.50% 1.00% 0.50% 0.00% Percentage Unemployed 1 2 1 2 1 2 1 2 Percentage of vacant Town Centre units 1 2.70% 2 4.50% 3.80% 4.90% 1 5.80% 2 5.60% 6.50% 6.30% 1 8.30% 2 7.80% 6.90% 6.10% 1 6.70% 2 6.50% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% Percentage of vacant Town Centre units 1 2 1 2 1 2 1 2

number pounds thousand number 2 ANNEX 3 - External Indicators Number of occupied Industrial Estate units 1 303 2 303 304 299 1 316 2 321 330 332 1 335 2 335 344 348 1 358 2 346 380 360 340 320 300 280 Number of occupied Industrial Estate units 1 2 1 2 1 2 1 2 Average House Price (Surrey) 1 352 2 363 394 370 1 383 2 367 381 341 1 326 2 333 361 365 1 375 2 395 450 400 350 300 250 200 Average House Price (Surrey) 1 2 1 2 1 2 1 2 Gross number of housing unit completions 1 207 2 147 116 148 1 222 2 234 238 167 1 193 2 67 70 90 1 126 2 98 250 200 150 100 50 0 Gross number of housing unit completions 1 2 1 2 1 2 1 2

number 2 ANNEX 3 - External Indicators Acquisitive crime statistics 1 341 2 295 339 369 1 313 2 295 301 330 1 403 2 308 264 319 1 265 2 256 450 400 350 300 250 200 150 100 50 0 Acquisitive crime statistics 1 2 1 2 1 2 1 2

Annex 4 Annex 4: summary of planning obligation receipts 18 October 2010 Historic Section 106 Obligations Category Spending Authority Current ( ) Affordable Housing RSL 847,853 Primary Health Care PCT 145,000 Horley Master Plan Multi Agency 879,414 Leisure RBBC 50,747 Open Space and Parks RBBC 260,949 Transport Initiatives SCC 155,313 Transport Initiatives (Specific Projects) SCC 115,247 Community Facilities (Watercolour) RBBC 360,000 Environmental Improvements (Park Lane) RBBC 20,000 Total (non-pic obligations) 2,834,523 Planning Infrastructure Contributions Category Spending Granted ( ) Current 1 ( ) Authority Education (primary) SCC 878,967 179,281 Education (secondary) SCC 656,475 120,756 Libraries SCC 58,454 15,119 Equipped Play/CYPP 2 RBBC 157,820 31,876 GSPG 3 RBBC 12,616 2,333 Sport & Leisure RBBC 158,221 32,646 Community Facilities RBBC 182,969 42,329 Recycling RBBC 19,200 4,269 Environmental Improvements RBBC 1,782 325 Transport SCC 911,446 228,896 Primary Health Care PCT 40,512 9,428 Monitoring Fee RBBC/SCC 154,559 33,076 Total (PIC obligations) 4 3,233,021 700,334 Total S106 Receipts Total (non-pic obligations) 2,834,523 Total (PIC obligations) 700,334 Total S106 obligation receipts 3,534,857 1 Invoiced sums including index-linking where applicable 2 Children s and Young People s Play 3 Green Space, Parks, Gardens 4 May not sum exactly due to rounding 1