The Video App Camera CIP2 Installation and Operating Instructions YOUR HELPLINE Lines open Monday to Friday 9.00am to 5.00pm. Calls charged at local rates. www.friedland.co.uk These instructions should be retained in a safe place for future reference.
CONTENTS PAGE IMPORTANT NOTES TO READ BEFORE STARTING 3 PACK CONTENTS 5 QUICK START GUIDE 6 UNDERSTANDING THE VIDEO VIEWING SPEED 9 UNDERSTANDING THE CAMERA 10 CAMERA INSTALLATION 11 INSTALLING THE PC SOFTWARE AND ADDING CAMERA(S) 12 PC SOFTWARE FUNCTIONS 13 A. IP Cam Setting 13 - Edit Device (Camera) Setting 14 - Basic info 14 - Alarm Setting 14 - Schedule Recording 17 B. Display Setting 17 C. Main function 18 - Search Tool 18 - Device(s) list 18 - Basic Settings 19 - Authentication of device (User ID 20 and User password setup) - System Setting 20 - Status bar 21 - History of video/snapshot 22 D. Display Channels 23 E. Device Control 24 Lost device ID/password and resetting the User ID/password 25 Troubleshooting the network connection 26 MOBILE DEVICE SETUP AND VIEWING 27 TECHNICAL SPECIFICATION 29 NOTES 31 Call the customer helpline on Monday to Friday 9.00am to 5.00pm 2
IMPORTANT PLEASE READ BEFORE YOU START It is essential you register your product at www.friedland.co.uk. This product is supported by a free server until 2018 when the server availability will be reviewed and Friedland will contact you with an alternative option before this date. Your camera s device ID and password are provided on a small label applied on the network socket of the camera s cable. You will need this to view the camera. Also please peel away this label and apply it to page 30 of this manual for security purposes prior to installation. Please store this manual away in a safe place to protect the password details for future reference. Be sure to record the optional user ID and user password if setup on page 30 of this manual System requirements Supported Smartphones: iphone, ipad1/2, ipod Touch Android devices (phone/ tablet PC) Not suitable for Windows7 or Blackberry Smartphones Minimum PC/laptop requirements: Window XP/Vista/Windows7 to run the PC software supplied on CD Pentium III, 800MHz or above (Pentium 4 2GHz plus processor with 512Mb memory and a 32Mb video card for multiple camera viewing and recording in PC software VGA Card Resolution: 800x600 or above Video Memory Size: 128Mb or above Recommended minimum internet upload speed: 512Kbps upload speed (or bandwidth) to achieve up to typically 2FPS but can depend on other restrictions by your ISP (internet service providers) if less than 2FPS is achieved Installation notes: Always follow manufacturers advise when using power tools, steps, ladders, etc and wear protective equipment (e.g, safety goggles and gloves) when drilling holes, etc. When using ladders ensure they are positioned on a firm stable surface at an angle and suitably secured. Check for hidden electricity wires or water pipes before drilling any holes. If in doubt use a cable/pipe locator. 3
It is advisable to avoid exposing the camera to extreme weather conditions (e.g, under a gutter which is prone to any water leaks). After drilling any holes through an external wall for a cable, ensure the hole is sealed up using a suitable sealant to prevent drafts. To prevent a fire or electrical shock hazard, do not attempt to open the housing while the camera is exposed to rain water or wet conditions. Do not expose any wiring connections to weathering. If terminating any wiring connections outdoors then use a suitable weathering box to insulate the connections. There are no user serviceable parts inside. Refer servicing to qualified service personnel. Please read before you start: Always use discretion when installing CCTV equipment especially when there is perceived policy. Enquire regarding local applications to the lawful installation of video recording/surveillance. Third party consent may be required Notes to consider for installation of the camera: Avoid positioning the camera so that it is facing directly at the sun as this will impair the picture quality viewed. It is recommended to install an outdoor security lamp to improve the night vision of the camera if required because it has a limited night viewing range of approximately 5m. Avoid pointing the camera lens directly through clear glass as the night vision LEDs will cause a blurred image at night. Avoid pointing the camera directly at the sun or any bushes, tree branches or moving objects that might naturally move due to winds. This is also because if you need to use the motion detection feature in the PC software to record movement the software might record unnecessarily. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 4
PACK CONTENTS 1 x Camera unit: 1 x Camera bracket: 1 x Power supply: Device ID/password label on cable 1 x 5m RJ45/patch cable: 1 x 1.8m power extension cable: Fixings pack (screws and wall plugs): PC Software on CD: Other tools/parts required for installation Drill Hammer Philips/Cross headed No.1 screwdriver 6mm masonry drill bit for wall plugs for the mounting bracket Longer network cable than 5m. A 5m patch cable is supplied but if required it can be replace with up to a maximum length of 75m Outdoor installation of the camera: If connecting the wiring connections internally: Use a 35mm masonry drill bit to pass the camera s wiring connectors through the external wall If connecting the wiring connections externally: Use a 15mm masonry drill bit to pass the network RJ45/Ethernet cable through the external wall (to outside). Terminate the wiring connections inside a suitable weatherproof box. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 5
QUICK START GUIDE For further details on the installation of the camera bracket and fixings please refer to page11. Connecting Up: 1) Connect the network cable and power supply adaptor to the camera cable (including the power extension cable in between if you require an extra 1.8m): 2) Connect the other end of the network cable into the LAN port of your broadband router. Plug in the power supply adaptor into the wall plug socket and switch it ON: Call the customer helpline on Monday to Friday 9.00am to 5.00pm 6
You now have two options for viewing the camera or you can use both at anytime. IM PORTANT: The Device ID and Password details are provided on a small label applied to the network socket on the camera s cable. If not already done please peel away this label and apply it to page 30 of this manual for security purposes. Also you will need these details to view that camera using any of the options. Ensure to store the manual away in a safe place for future reference Option 1) On an IPhone/Android device connected to 3G/Wifi internet: For an Android device: Please read page27 of this instruction manual For an iphone: Please read page28 of this instruction manual Option 2) On a PC connected to the internet or local network (same network as camera): 1) Insert the CD provided into the PC (Windows operating systems only) and select the file Sec24_EN. Follow and accept the on screen instructions 2) After the software is completed you should see an icon appear on your desktop similar to as follows. Select this to open the PC viewing software: 3) To add the camera in the software, read the following steps (also refer to the steps on the screen shot picture shown on the next page): a) Select any empty channel b) Select to add the camera 7
c) Enter the Device ID and Password of your camera (Note the Search button will only find your camera if the PC is connected to the same network as the camera) Ignore the Channel name otherwise if preferred you can give the camera a display name The optional User ID and User password can be set for additional security so only you can view the camera. This can only be setup in the PC software under the Search Tool function in the Authentication section (See pages 18 & 20). Also, this can only be done provided the PC is connected to the camera on the same or local network. (Remember to note the ID and password down in the rear page of this manual and store in a safe place) d) Select Save e) Select the start all cameras tick box You should now be able to view the camera. For further details on the additional features in the PC software, please read this manual further. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 8
UNDERSTANDING THE VIDEO VIEWING SPEED You may achieve a typical video viewing speed of up to 2 frames per second (FPS) when viewing the camera from a remote site (i.e, from a PC/laptop connected to a remote internet connection or using 3G/4G internet from a mobile device). From the display you view the camera; you will see an FPS value displayed which indicates the video viewing speed. This viewing speed will depend on the following: Upload speed of ISP (internet service provider) where the camera is connected to and the remote viewing site - Minimum of 512Kbps recommended. If <512Kbps upload then <2FPS will be seen. Download speed from remote viewing site 1 to 2 Mbps Time of the day when the camera is being viewed Remote viewing during evening and weekends can be < 2FPS due to the expected higher number of internet users during these peak times. Wireless signal strength of the Smartphone/mobile device when connected locally or remotely to WIFI or 3G internet. Resolution settings of the video from the PC software. The default is set to 640x480 (or VGA). If set to 320x240 (or QVGA) this will increase the video speed but reduce the picture quality. (See pages 18 & 19 under Search Tool and Basic Settings ) Note: Even if the upload speed of the ISP from where the camera is installed is >512Kbps, then other restrictions may also cause the remote viewing video speed to be <2FPS. Restrictions could be caused due to the router settings or ISP. If the remote video speed is <1FPS then you may see RLY appear on the mobile device or a Relay mode icon (see page21) on the selected video channel in the PC software. This means the camera has established a back up connection method to overcome any connection restrictions and this does not mean that there is a fault with the camera. If the viewing device (PC or mobile device) is connected locally (or to the same network as the camera) then the video speed should be higher than viewing remotely as described above. If the camera is connected to a network in a business then it is possible that restrictions within the network may prevent the camera from being viewed. In that case please contact the IT support for that network. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 9
UNDERSTANDING THE CAMERA 6 Front view 11 9 2 1 4 10 3 7 8 5 1. Camera lens 2. IR (Infra red) LEDs 10 LEDs in total to allow up to 5m night vision 3. Light sensor Measures the current light level 4. T-boIt For tightening the camera to the bracket once in position 5. Camera stand 6. Weather-proof IP66 camera housing 7. RJ45 Ethernet/patch cable port 8. Power input plug 5VDC input supplied from the power supply adaptor 9. Red LED Constantly ON means camera in standby - Flashing means a user is viewing the camera 10. Green LED Camera powered ON 11. Thumb screw Used to remove the camera housing from the bracket during installation on a wall 10
CAMERA INSTALLATION The base of the camera s bracket is design such that it can stand on a flat horizontal surface if required. If wall mounting then see below: Mount the bracket to the wall using the wall using the fixings supplied: Loosen the thumb screw: Fit the camera to the bracket by screwing it on and tighten the both the thumb screw and T bolt once in position: Outdoor Installation If connecting the wiring connections internally: Use a 35mm masonry drill bit to pass the camera s wiring connectors through the external wall. If connecting the wiring connections externally: Use a 15mm masonry drill bit to pass the network RJ45/Ethernet cable through the external wall. Terminate the wiring connections inside a suitable weatherproof box. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 11
INSTALLING THE PC SOFTWARE AND ADDING CAMERA(S) 1) Insert the CD provided into the PC (Windows operating systems only) and select the file Sec24_EN. Follow and accept the on screen instructions 2) After the software is completed you should see an icon appear on your desktop similar to as follows. Select this to open the PC viewing software: 3) To add the camera to the software, read the following steps and refer to the steps in the screen shot picture shown at the bottom of this page: a) Select any empty channel b) Select to add the camera c) Enter the Device ID and Device password of your camera (Note the Search button will only find your camera if the PC is connected to the camera locally or on the same network) Enter a Channel name to display for the camera if preferred otherwise ignore The optional User ID and User password are recommended to be setup for additional security so only you can view the camera. This can only be setup in the PC software under the Search Tool function in the Authentication section (See pages 18 & 20). Also, this can only be done provided the PC is connected to the camera on the same or local network. (Remember to note the ID and password down in the rear page of this manual and store in a safe place) f) Select Save g) Select the start all cameras tick box 12
PC SOFTWARE FUNCTIONS A. IP Cam Setting: Edit Device Setting: Allows to edit basic information, alarm setting and schedule recording Add one device: Used to add a new device (camera) to a display channel Delete selected device: Delete the selected device (camera) Start all cameras: Starts connection with all cameras Stop all cameras: Stops connection with all cameras Call the customer helpline on Monday to Friday 9.00am to 5.00pm 13
Edit Device (camera) Setting Channel name Basic info Device ID: This is the device ID of the camera Device Password: This is the device password of the camera Channel name(c): This allows to add/edit the display name on the camera channel User ID and User password: This allows you to add/edit a user name and password to a camera. Note: For setting up a User ID and User password, you must be connected to the camera locally or on the same network Alarm Setting (To setup recording and alarm) Enable Alarm: Select this box to allow setting up of the alarm features listed Trigger type: - Motion detection Select this to box to enable the motion detection feature. Click on Setting to adjust the sensitivity if required 14
Note: If motion detection is not selected then none of the alarm methods described as follows will function - Alarm methods: - Alarm sound Click on this setting to enable a warning sound after movement is detected by the camera - Snap shoot Click on this setting to allow the software to record photo(s) after each time movement is detected. - Recording - Click on this setting to allow the software to record a video clip each time movement is detected. Please refer to System setting on page 20 for further setting up on the number of snap shots, video recording duration, save location of the files on the PC, etc - Send E-mail - Click on this setting if you want to setup email notification Important notes about motion detection and email alert: The PC used to record must always be powered ON The email alert will only work if the camera is connected to the internet. The technical helpline do NOT provide IT support for setting up email alert. Please refer to a competent IT user for help if required. For both of these features to operate reliably, the FPS video speed needs to be >1FPS for the software to capture any movement. - If the PC is connected to the camera remotely, then you may find that the FPS will vary at different times of the day which could affect the software s ability to detect motion. - If the PC is connected to the camera locally then the motion detection recording will function better Call the customer helpline on Monday to Friday 9.00am to 5.00pm 15
Schedule Alert: Select this box to setup motion detection to activate only at scheduled times Once selected, select Add one duration to setup the schedule for the motion detection. Add one duration Edit selected duration Delete selected duration On the main page shown below, the following icons may appear to indicate any of the alarm features setup: Alarm enabled Alarm detected on a camera channel Schedule recording 16
Schedule Recording This is used to set the software to record from the camera a scheduled times. Select the box Enable schedule recording to allow this feature to function Select Add one duration Add one duration Edit selected duration Delete selected duration Set the required days of each week, time of each day or full time recording B. Display Setting (See diagram on page 13 for reference) This is used to set the camera channels display mode. Full screen mode Doublie click the left mouse button on the camera channel to view in full screen Call the customer helpline on Monday to Friday 9.00am to 5.00pm 17
C. Main function (See diagram on page 13 for reference) Search Tool Used to search the camera(s) connected on a local network only and change and save any display settings to the camera. Select to view the search/setup page: CC Authentication of device BB Basic settings AA AA. Device(s) list Info of camera found Search for cameras under local network Select the steps 1, 2 and 3 as show above to display the camera s display settings as follows: 18
Brightness Adjust by selecting - (low), STD (standard) or + (high) Quality - Adjust by selecting - (for less quality and smaller file size), STD (standard quality) or + (for clearer picture and larger file size) Environment Select between, Outdoor, Indoor or Night depending on the environment condition Position Normal//Flip/Mirror Note: If you experience a slow video speed (FPS) when viewing the camera remotely then reducing the resolution settings as describe will help increase the video viewing speed. For example reducing the resolution setting from 640x480 (VGA) to 320x240 (QVGA) BB. Basic Settings (See diagram on page 18 for reference) The camera settings can also be set if required from this part of the Search Tool page: Environment: Night/ Indoor/ Outdoor Frequency: 50 Hz or 60Hz (50Hz for the UK or depending on the frequency of the power supply for the country) Resolution: 640x480 (VGA)/320x240 (QVGA)/160x120 (Q2VGA) Quality: Highest to lowest Note: The camera is fitted with an advanced day/night IR-cut filter. Therefore it is recommended to set to Night for optimum night vision. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 19
CC. Authentication (See diagram on page 18 for reference) Note: Viewing Account means User ID and Viewing password means User password. If set, please note down on page 30 for reference This is used to setup a personal account and password. Once set these can only be amended when connected to the camera locally. If setting/changing the User ID and User password, then remember to enter and save these into the following screen to view the camera when connected locally to it: Click on the icon to display this window System Setting: Reconnect IP Cam Automatically reconnects the camera when disconnected Alarm setting - Sound effects files Select a preferable sound file as the alarm warning sound - Sound duration Alarm sound duration (0-60 seconds) - Snap shoot Select the number of photos recorded (1-3) - Recording duration Select the length of the video clips recorded (10-99 seconds) Snap shot and video recording path Setup the save folder for the recorded files and snapshots/photos - Over write video Set up the size of the disk space for recording to Connect all cameras when system starts Automatically connects to the camera(s) when the PC software is loaded 20
Video stretch for all channels Adjusts the viewing screen of each camera to a wider view Stretch video can also be set using a shortcut function from each individual channel: Normal mode Stretch mode Right click mouse on selected image Close status bar Select this to remove the status bar displayed at the bottom on the main page Status bar Status bar 1) When a new version is available for download this will be displayed 2) This shows the link mode of the selected channel in the form of one of the icons: LAN mode The PC and camera are on the same network or local P2P mode The images come from the camera directly over over the internet Relay mode (RLY) The images go from the camera and are received from a relay server. It is normal that the video speed (FPS) is slower (<1FPS)than connecting in LAN or P2P mode. Call the customer helpline on Monday to Friday 9.00am to 5.00pm 21
Confirm when system close Select Y to prevent the software from closing without a confirmation dialogue box (shown below): History of video/snapshot Playback video: 1) Select the device 2) Select the required data recorded 3) Playback the data Select device Record file History data Data location on PC Duration of data Play Pause Stop Playback snapshot/photos: 1. Select camera device 2. Select an image 22
s About Sec24 Security System: This displays the version of the camera system and troubleshoot D. Display Channels: Video via internet Video via local network Relay mode Frames per second (FPS) Video recording Red circle means recording. Green means not recording. Select once to manually start/stop Take a snap shot manually by clicking on this green camera icon Other shortcut functions Right click on the display channel Disconnect Disconnect the Camera Stretch video Widen the view Edit device Edit Basic info/alarm Setting and Schedule recording Delete this device Delete the selected camera device Call the customer helpline on Monday to Friday 9.00am to 5.00pm 23
Snap shot Take a photo/snap shot from the selected camera (see page23) Image location Open folder Image history Manual recording Start/stop manual recording instantaneously (See page23) E. Device Control: The device control panel is displayed on the right hand side of the main page. In order to adjust the setting for any channel, select the required camera channel first Selected device Displays the IP address and device ID of the selected camera Pan/Tilt control Function not used with this camera Video adjust Adjust light condition/resolution/ video quality. - Light condition: Indoor/Outdoor/Night vision - Resolution: 640x480 (VGA) /320x240 (QVGA) /160x120 (Q2VGA) - Video quality: highest to lowest Note: If the video speed frame rate (FPS) viewed from the camera is slow then reducing the resolution setting to QVGA or Q2VGA can help increase the video speed frame rate 24
Other control Display time Displays the current time and date - Display device ID Displays the ID of the camera - Display camera Displays the IP address of the camera Display location Bottom left/bottom right/up left/up right Lost device ID/password and resetting the User ID/password You can easily view the Device ID and Device password in the mobile App software or in the PC software that has already been used to view the camera. In the mobile App, under Settings (for iphone App) or Modify (for Android App) you can view the device ID and device password The device ID and device password can also be viewed in the PC software as follows provided the PC is connected to the same network as the camera. Also the User ID and User password can be reset if already set and forgotten: 1) Select the Search Tool icon in main function 2) Select the Search to display the device ID and password for the camera 3) The device ID and password will be displayed. You can edit the current User ID and User password if set and select Save to save these settings Call the customer helpline on Monday to Friday 9.00am to 5.00pm 25
Trouble shooting the network connection If you want to understand the network environments that are allowing the camera to establish a connection or no connection to your PC, please select the Trouble Shooting Tool as shown below: Right click mouse button on the display channel Select View the network environment Call the customer helpline on Monday to Friday 9.00am to 5.00pm The above window can be used to summarise if there are any restrictions on the network environment between the camera and remote PC causing your camera to display a slow frame rate: [Information of device] = network NAT type of IP camera installation location [Information of IPCamSystem] = network NAT type of remote PC location If the sum of the above NATType figures are less than or equal to 4, then the camera should establish a P2P connection meaning connection via the internet. The FPS viewed would usually be >1FPS like for the example window shown above. If the sum of the above NATType figures are greater than or equal to 5, then the camera may establish the slower relay (RLY) server connection mode due to network restrictions and cause the FPS to be <1FPS 26
Mobile device setup and viewing The app which is available for download will support the following mobile media devices. Also they need to be connected to a local or remote (e.g, 3G/4G) internet connection: Android operating system devices iphone ipad ipod Touch From the Android Market or App store, search and install the app Mysec24 Lite on to your device: Installing and using the App on an Android device: 1. Download the App software from the Android Market 2. Install the App to the device 3. Installation in progress 4. Run the App and press Add to add a camera 5. Enter the Device ID, Device password (and User ID and password if set up under the Search Tool of PC software) for the camera 6. Save these settings to view the camera 7. View live video 8. Press Snapshot to save a photo to the Snap folder on the device 27
Installing and using the App on an iphone/ipad/ipod Touch device: 2. Search for Mysec24 Lite 1. Launch the App store 3. Install the App software 4. Launch Mysec24 Lite after installed 7. Select the camera 5. Press Setting to setup the camera for the first time 6. Enter the Device ID Device password (and User ID and password if setup under the Search Tool of PC software) of the camera and press Save 8. Press Snapshot to save a photo to the device Call the customer helpline on Monday to Friday 9.00am to 5.00pm 28
Technical Specification Camera Sensor 1/4" VGA CMOS sensor with 3.6mm lens Camera viewing angle Horizintal :53 / Vertical: 40 Camera resolution 640 X 480 VGA / 320x240 CIF / 160x120 QCIF Video compression format M-JPEG Video speed (Frame rate) Internet connection Network protocols Suported mobile devices PC software compatibility PC minimum requirements 15FPS maximum for CIF / 25FPS maximum for QCIF / Minimum <1FPS (under relay server usage) LAN TCP/IP; UDP,UPnP; DHCP; iphone/ipad/ipod Touch/Android devices Windows Operating systems only (Not suitable for MAC) Window XP/Vista/Windows7 to run the PC software supplied on CD Pentium III, 800MHz or above (Pentium 4 2GHz plus processor with 512Mb memory and a 32Mb video card for multiple camera viewing and recording in PC software VGA Card Resolution: 800x600 or above Video Memory Size: 128Mb or above Recommended internet connection requirements 512Kbps upload speed (or bandwidth) to achieve up to typically 2FPS but can depend on other restrictions by ISP (internet service providers) if less than 2FPS is achieved 1 to 2Mbps download speed IR-Cut Filter Night vision range of camera Number of IR LEDs IP rating Power supply Built in the camera Up to 5m x10 IP66 5V/1000mA 29
Notes Device ID: Device Password: User ID: User Password: 30
Disposal and Recycling (Directive 2002/96/EC) The product is classified by the Waste Electrical or Electronic Equipment (WEEE) Directive. It should not be disposed of with other household or other commercial waste. At the end of its useful life the packaging and product should be disposed of via a suitable recycling centre. For information on available facilities, please contact your local authority or retailer from where the product was purchased. Waste electrical products should not be disposed of with household waste. Please recycle where these facilities exist. Check with your local authority or retailer for recycling advice. Guarantee Novar ED&S undertakes to replace or repair at its discretion goods should they become defective within 1 year solely as a result of faulty materials and workmanship. Understandably if the product has not been installed, operated or maintained in accordance with the instructions, has not been used appropriately or if any attempt has been made to rectify, dismantle or alter the product in any way the guarantee will be invalidated. The guarantee states Novar ED&S entire liability. It does not extent to cover consequential loss or damage or installation costs arising from the defective product. This guarantee does not in any way affect the statutory or other rights of a consumer and applies to products installed within UK and Eire only. If an item develops a fault, the product must be returned to the point of sale with: 1. Proof of purchase. 2. A full description of the fault. 3. All relevant batteries (disconnected). CUSTOMER HELPLINE Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on the above number for any installation and general advice regarding our products Lines open 9.00am to 5.00pm, Monday to Friday. Calls are charged at service providers national rate. Novar Electrical Devices and Systems Limited (A Honeywell company) The Arnold Centre, Paycocke Road, Basildon, Essex SS14 3EA. UK www.friedland.co.uk Novar Electrical Devices and Systems Limited. 2012 50073879-001 Rev.A 31