As your Primavera Software Provider, it is our goal to help your team become self-sufficient in the deployment and continued management of your Oracle Software. This two-part tech-tip details how to gain access to My Oracle Support and the path to download P6 Release 8 Release Value Proposition and Release Content Document. My Oracle Support is an integral part of Oracle Customer Services' ongoing commitment to customer and partner success. The award-winning platform is available to Clients with a current Maintenance/Support Contract. The personalized, proactive, and collaborative capabilities of My Oracle Support transform the support experience and provide the foundation to develop a selfsufficient end-user. Through My Oracle Support, Oracle Primavera customers and partners can have immediate access to: My Oracle Support Community, including live advisor webcasts, active moderation by Oracle Sun support engineers, best practice presentations, news, and announcements Knowledge, with more than 900,000 technical and user support articles. What Will You Need to Register For My Oracle Support? Users will need permission from their organizations My Oracle Support (MOS) Administrator and access to their Application User License Customer Support Identifier (CSI). First, we discuss gaining access through your Support DBA; Approval From Your Oracle Support Database Administrator The first step in gaining access to My Oracle Support is coordinating with your companies MOS Database Administrator. Companies with existing Oracle Support Agreements typically have an Administrator designated to monitor access to My Oracle Support, assist with developing user accounts and monitor support requests. The database administrator will need to verify and approve your request to join the My Oracle Support database. If this is your organizations first attempt to register Primavera products for support using MOS (formerly known as POINT), a support Administrator will need to be designated within your organization. We suggest coordinating internally to designate an Administrator before registering your licenses. Designating an administrator will be part of the initial support registration process (detailed below) and required to complete the steps to gain access and register for My Oracle Support.
Access to your Customer Support Identifier (CSI) Once your MOS Administrator has been designated, users will need access to their Customer Support Identifier (CSI). The CSI was sent via e-mail to the person in your organization who purchased your software and accepted the Oracle Service License Agreement. Coordinate with this contact to gain access to the correct CSI number before registering for Oracle Support. A sample of this communication, including fields of importance, is shown below.
Getting Registered Once you have designated and/or notified your MOS Database Administrator and accessed your Software Application User CSI number, you will create an Oracle Profile. To facilitate the process, we provide step by step instructions. 1. The first step in registering for My Oracle Support is creating a User Profile with Oracle. Complete the required fields and click Create. 2. Once the registration process is complete, click Here to return to the Home Page.
3. Log into the Portal using the Username and Password you created in Step 1. 4. Enter your Oracle Support Identifier (CSI Number) and click Next.
5. Complete the rest of the registration process by providing the required fields and click Next. 6. Accept the Terms of Use and select Start using My Oracle Support.
Once you complete the registration process, an e-mail will be sent to your MOS Database Administrator, requesting permission to add you to the account. You will receive access to My Oracle Support only after your request has been approved by the Administrator. 7. After you have been approved and granted access to MOS by your MOS Administrator, return to the sign-on page and enter the same credentials you used to access the portal in Step 3. Once you have gained access to the Support Portal, you may begin searching for support documentation. The second part of this tech-tip will show how to access specific articles by Article ID. Navigating MOS My Oracle Support contains a wealth of support documentation available for registered MOS allows users the flexibility to search for documents by name or Article ID, when the specific article ID is known. Primavera Release 8 Release Value Proposition (RVP) and Release Content Document (RCD) [Article ID 1203025.1] has been of significant interest to the Primavera User Community. To search for this specific document, I can enter Article ID or a description of the document in the search field.
This search returns a link to the document where I may choose to read the document within the MOS portal of download for offline access. Information contained within My Oracle Support is made accessible strictly to registered MOS users, for reference purposes only. Sharing or redistribution of any material accessed from My Oracle Support is prohibited by your Oracle License Services Agreement. Please direct any questions regarding this document to Arthur Napurano; +1 877-367-7992