Student Getting Started Guide

with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is on Your Computer... 3 Find out Which Internet Browser You are Using... 4 Find out How to Turn off Pop Up Blockers... 4 Find out How to Enable Cookies... 4 System Requirements... 5 Other Applications You ll Need... 6 Where to Find Help & Support... 6 Sign In To RealEHRPrep with Cerner... 7 Installing Quest Dell VWorkspace... 8 Installing Quest Dell vworkspace on Your PC... 8 Installing Quest Dell vworkspace on your Mac... 22 Installing Quest Dell vworkspace on Your Android... 30 Installing Quest Dell vworkspace on Ipad/Iphone/IOS... 37 Navigate Your Course... 43 Understanding the Course Menu... 43 1

Accessing Cerner s Academic EHR... 44 Finding a Patient Record in Cerner s Academic EHR... 45 Finding Your Student Record in Cerner s Academic EHR... 46 Documenting Ad Hoc Forms in Cerner s Academic EHR... 48 Submitting Your Work in Cerner s Academic EHR... 51 Where to Find Help & Support... 55 2

FIRST STEPS TO ENSURE SUCCESS Before you even sign into your RealEHRPrep with Cerner course, the first thing you should do to ensure success is download the Dell vworkspace and ensure that your computer meets all system requirements necessary to work in your course. Citrix is the program you ll need to chart within the Academic EHR (electronic health record). This is the first step to your success in RealEHRPrep with Cerner! Please follow the instructions below to check your system requirements and then log into your course to download Quest vworkspace on your PC, Mac, Ipad, or Android. Ensure System Requirements are met on Your Computer In order to know whether you have the proper system requirements to complete work in RealEHRPrep with Cerner, you ll need to first determine the following: 1. Which Operating System are you using? 2. Which Internet Browser are you using? 3. Are your pop-up blockers turned off? 4. Have you enabled cookies? Find Out Which Operating System Is on Your Computer Windows Computers Follow these steps to see which version of Windows you have installed: 1. On the Desktop, locate the icon labeled "My Computer." 2. Point the mouse at the icon, then click the right mouse button. 3. In the popup menu which appears, choose "Properties." 4. After a few seconds, the System Control Panel will open. 5. Click the tab labeled "General." 6. The version of Windows you have installed will be clearly displayed. Alternate Method All versions of Windows display a boot screen which clearly indicates the version installed. To see this screen, follow these instructions: 1. Turn on the computer s monitor, then turn on the computer. 2. Watch the monitor as your computer boots. You will see a graphic display which will clearly indicate which version of Windows you have. Macintosh Computers Follow these steps to see which version of Mac OS you have installed: 1. Click the Apple menu ( ) in the upper left corner of the screen. 2. Choose "About this computer..." or "About this Mac" from the menu that appears. 3. A window will appear which clearly indicates the version of the Mac OS you have installed. 3

Alternate Method All versions of the Macintosh operating system display a boot screen which clearly indicates the version installed. To see this screen, follow these instructions: 1. Turn on the computer's monitor, then turn on the computer. 2. Watch the monitor as your computer boots. You will see a graphic display which will clearly indicate which version of the Macintosh Operating System you have. Find out Which Internet Browser You are Using If you are using a Windows PC, the default browser is Internet Explorer. If you have not downloaded any other web browser, to find out the version of Internet Explorer you are using, click on a webpage, select help above your browser bar, and then about. If you are using a Mac, the default browser is Safari. To find your version, click on the Safari tab, then about, and you ll see your version. To download Google Chrome, go to www.google.com/chrome To download Safari, go to www.safari.com To download Firefox, go to www.firefox.com Find out How to Turn off Pop Up Blockers To learn how to turn off pop up blockers on common tool bars, go to this helpful site: https://host.softworks.ca/agate3/blocker/disable-blockers.htm Find out How to Enable Cookies Here are instructions for several widely used browsers: Firefox for Windows By default Firefox accepts all cookies. If you wish to change this: 1. Select Tools > Options > Privacy 2. Click the Cookies tab. 3. For safety, uncheck Allow Cookies. 4. Click Exceptions. Firefox for Mac By default Firefox accepts all cookies. If you wish to change this: 1. Click the Firefox menu item, then Preferences 2. Click the Cookies tab. 4

3. For safety, uncheck Allow cookies. 4. Click Exceptions. Chrome Follow the instructions at http://www.google.com/support/chrome/bin/answer.py?answer=95647 See also answer 8974 Internet Explorer 8.0 and higher (Windows) If you are using Internet Explorer, you must set your security settings to no higher than Medium High (Tools > Internet Options > Security). You must make sure that Override Cookie Handling is checked (Tools > Internet Options > Privacy > Settings > Advanced). 1. Click Tools > Internet Options. 2. Click the Privacy tab. The default privacy setting is Medium. You must set it to Medium High or LOWER; High will not work. 3. Click Sites on the Privacy tab. 4. Click Allow. 5. Click Advanced. Make sure that you are overriding cookie handling. 6. Click OK until the Options window closes. System Requirements Hardware Requirements Hardware Requirements Windows Macintosh (Minimum) Processor 1.6 GHz x86-compatible Intel Core Duo 1.83GHz Only Intel-based Macs are supported Memory 512 MB RAM 1 GB RAM Screen Resolution 1024 x 768 1024 x 768 Software Requirements Operating System Version Browser Windows 7 Firefox 21 and up Chrome 15, 16 Microsoft Windows Windows Vista Firefox 21 and up Chrome 15, 16 5

Windows XP Firefox 21 and up Chrome 15, 16 10.7 (Lion) Safari 5.1 Chrome 15, 16 Firefox 21 and up Mac OS 10.6.8 (Snow Leopard) Safari 5.1 Firefox 21 and up Other Applications You ll Need For proper functioning of the system, the following must be enabled: Adobe Flash Player version 10 and higher. These Flash Player versions are known to have problems, so you must upgrade Flash if you have any of these installed: o 10.0.12.36 o 10.0.42 o 10.0.45.2 o 10.1.52.14 Java runtime plug in version 1.5 and higher javaw.exe exception created in Windows Firewall Pop-ups for Pearson sites Java applet Local File access to home directory If you are using Internet Explorer 9, you must have Java version 6u24 or higher installed. NOTE THAT WINDOWS 8 (for surface tablets) is NOT supported at this time. WHERE TO FIND HELP & SUPPORT When you go to http://www.pearsonhighered.com/realehrprep/, you ll see a support tab at the top of the screen: 6

Here is where you ll find this user guide, getting started videos, and a link to tech support. You should always go through tech support first with any issues that you may have with RealEHRPrep. They are always the best equipped to assist you efficiently. If they cannot solve your issue, please contact your instructor, providing your incident number so that she can send it to the local representative for escalation. For your easy reference, click here to access tech support: http://247pearsoned.custhelp.com/ For additional assistance with working in Cerner s Academic EHR, please refer to the video tutorials in the EHR Tutorial tab on your left-hand menu inside your course. SIGN IN TO REALEHRPREP WITH CERNER 1. To access your course, you can sign in at either http://www.pearsonhighered.com/realehrprep/ or at www.pearsonmylab.com. 7

If you forget your password, after you click the sign in button, you ll be able to click on the forgot my password link and a reminder will be emailed to you: Important: When prompted to type in your email address, you MUST type in the email address that you were registered with (typically your school email address). Otherwise, you will not get a reminder. You should also check your spam folder if you don t receive the reminder immediately. If you still do not receive your reminder, please contact tech support: www.247pearsoned.com. INSTALLING QUEST DELL VWORKSPACE Installing Quest Dell vworkspace on Your PC 8

First you must sign into your Pearson RealEHRPrep with Cerner course at www.pearsonmylabs.com or www.pearsonhighered.com/realehrprep. If you need help registering and enrolling in your course, visit this site: http://www.pearsonmylabandmastering.com/northamerica/students/get-registered/ Once you ve logged in to your course, you will click on the left hand navigation tab entitled Cerner s Academic EHR. The following screen will appear: If you have not installed vworkspace before on your PC, you will need to install this software in order to access the EHR. Click on the Downloads tab to see the different download links based on the type of device you have. 9

The next screen should look like this. Click on the vworkspace Connector for Windows to begin installing Quest. There are links listed for other types devices as well. If you are installing via Firefox see additional steps below. Skip to Step 1 if installing in IE. Save File to the downloads folder. 10

You will see the following file in your downloads. Click to install. Follow the remaining steps to install. 1. Click Run when this screen displays. 11

2. The installation will begin. 3. Click Run on the next prompt to run the software. 12

4. Click Next when this screen appears. 5. Accept the terms and click Next 13

6. Click Next when this screen displays 7. Click Next when this screen appears. 14

8. Click Next when this screen displays 9. Click Next when this screen displays. 15

10. Click Install to begin the install. 11. The installation should begin and a window showing status will display. 16

12. When the installation has successfully completed, the following screen will appear. Click Finish. 13. You will be prompted to restart your computer after the installation. Close all open items before entering Yes or select No to restart later. (Note: You will not be able to log in to the EHR until you have restarted your PC.) 17

Logging in to the EHR. 1. Log back into your Pearsonmylab account at www.pearsonmylab.com or www.pearsonhighered.com/realehrprep. 2. Click on the left hand tab that will take you to the AEHR: Cerner s Academic EHR 3. At the top right hand corner of the screen, you ll see a change password tab. 4. Enter school email for the username and Qbptzj29 for the password. 18

Important Note: When changing your password, use the password you use to sign into your Pearson account so that you only have to remember 1 password. You are now ready to sign into the Dell vworkspace and begin working in the Cerner AEHR. Your username is your school email address Your password is whatever you changed it to in the change password screen above (hopefully, the same as your Pearson password). 19

5. Click on the Powerchart icon to launch the EHR 20

6. Powerchart will start and you will automatically be logged in to the EHR. If you are using FireFox as your browser, you may receive a window that looks like this: Select Open with. You do NOT need to click Browse. Check Do this automatically for files like this. so that you will not be prompted again. Next, you should see the following screen: 21

Installing Quest Dell vworkspace on your Mac First you must sign into your Pearson RealEHRPrep with Cerner course at www.pearsonmylabs.com or www.pearsonhighered.com/realehrprep. Once you ve logged in to your course, you will click on the left hand navigation tab entitled Cerner s Academic EHR. The following screen will appear. If you have not installed vworkspace before on your Mac, you will need to install this software in order to access the EHR. Click on the Downloads tab to see the different download links based on the type of device you have. 22

The next screen should look like this. Click on the vworkspace Connector for Mac OS X to begin installing Quest. There are links listed for other types devices as well. The file may save to your Downloads Folder. 23

Click on the vworkspace Connector.dmg in the download folder to install. The next window will come up. Click on vworkspace Connector to start the installation. Follow the remaining steps to install. 14. Click on Open if this screen comes up. This screenshot is with GoogleChrome as the browser. 24

15. Next click Install. 16. You may be asked to log in to your computer to ensure you are the one installing the software. 25

17. The application will start installing. 18. When complete, you should to see a screen that says it was successfully installed. Close the window Logging in to the EHR. 1. Log back into your Pearsonmylab account at www.pearsonmylab.com or www.pearsonhighered.com/realehrprep. 2. Click on the left hand tab that will take you to the AEHR: Cerner s Academic EHR 3. At the top right hand corner of the screen, you ll see a change password tab. 26

4. Enter school email for the username and Qbptzj29 for the password. 27

Important Note: When changing your password, use the password you use to sign into your Pearson account so that you only have to remember 1 password. You are now ready to sign into the Dell vworkspace and begin working in the Cerner AEHR. Your username is your school email address Your password is whatever you changed it to in the change password screen above (hopefully, the same as your Pearson password). 5. Click on the Powerchart icon to launch the EHR 28

Installing Quest Dell vworkspace on Your Android First you must sign into your Pearson RealEHRPrep with Cerner course at www.pearsonmylabs.com or www.pearsonhighered.com/realehrprep. For assistance, go here: http://www.pearsonmylabandmastering.com/northamerica/students/get-registered/ Once you ve logged in to your course, you will click on the left hand navigation tab entitled Cerner s Academic EHR. The following screen will appear. 30

If you have not installed vworkspace before on your Android, you will need to install this software in order to access the EHR. Click on the Downloads tab to see the different download links based on the type of device you have. Click on the Downloads tab 31

The next screen should look like this. Click on the vworkspace Connector for Androids to begin installing Quest. There are links listed for other types devices as well. Click on the connector for Android Devices You should get this page If I click on the Open this content in a new window, it does go to Google play 32

Install the software following the directions. Logging in to the EHR. 1. Log back into your Pearsonmylab account at www.pearsonmylab.com or www.pearsonhighered.com/realehrprep. 2. Click on the left hand tab that will take you to the AEHR: Cerner s Academic EHR 3. At the top right hand corner of the screen, you ll see a change password tab. 4. Enter school email for the username and Qbptzj29 for the password. 33

Important Note: When changing your password, use the password you use to sign into your Pearson account so that you only have to remember 1 password. You are now ready to sign into the Dell vworkspace and begin working in the Cerner AEHR. Your username is your school email address Your password is whatever you changed it to in the change password screen above (hopefully, the same as your Pearson password). 34

5. Click on the Powerchart icon to launch the EHR 35

Installing Quest Dell vworkspace on Ipad/Iphone/IOS 1. First you must sign into your Pearson RealEHRPrep with Cerner course at www.pearsonmylabs.com or www.pearsonhighered.com/realehrprep. If you need help registering and enrolling in your course, visit this site: http://www.pearsonmylabandmastering.com/northamerica/students/get-registered/ 2. Once you ve logged in to your course, you will click on the left hand navigation tab entitled Cerner s Academic EHR. 3. The following screen will appear: 37

4. If you have not installed vworkspace before on your Ipad, you will need to install this software in order to access the EHR. Click on the Downloads tab to see the different download links based on the type of device you have. 5. The next screen that opens will have a list of available downloads. Click on the vworkspace Connector for ipad, iphone and IOS. 6. The link will take you to the itunes Apps page. Click Install and wait for the application to load and install. You can monitor the progress by watching the icon. 38

Logging in to the EHR. 7. Log into your course at www.pearsonmylabs.com or www.pearsonhighered.com/realehrprep and click on the Cerner s Academic EHR tab. 8. Enter your school email for the username and Qbptzj29 for the password. To change your password to something you will remember, please follow the instructions in the Change Password document. Record your password in your cell phone or in a file in your ipad for easy access. Saving your password in your phone or ipad will keep it readily available. Do not share 9. Click on the PowerChart icon to launch the EHR. (Note: You will see only one PowerChart icon.) 10. Click on Open in vworkspace 40

11. The Dell screen is a connecting screen. Wait patiently and it will close and PowerChart will open. 12. If you should get the Welcome window shown below, click on Close. No additional information is needed. You can see the PowerChart organizer behind the window. 41

Understanding the Course Menu NAVIGATE YOUR COURSE The Course menu appears on the left side of the Course window, making the tasks you perform regularly more accessible. Use the arrow icons to expand to full screen or collapse for easier viewing. Course Menu buttons include: Course Home opens the Course Home page, where you can view your class announcements. Document Sharing is where you can upload documents to share with the rest of the class. Cerner s Academic EHR is where you will access the Cerner AEHR EHR Tutorial contains many video tutorials to teach you how to navigate the AEHR Gradebook shows your results on gradable assignments, a percentage grade of points earned out of points possible on completed assignments. Assignment Calendar helps you keep track of when assignments are due and when assessments are available. You can choose to see assignments organized in a List, Month, or Term view. Course Content is organized by course area. From skills lab all the way through Leadership, there are assignable learning activities already populated in RealEHRPrep with Cerner. These are activities that may be assigned by your instructor for you to do for a grade or for practice. Case Studies contain complex, comprehensive patient cases that relate to a robust medical record within the EHR. Case study questions are short-answer/ essay style and must be submitted to the instructor for grading (although suggested answers are supplied to the instructor). They rely on extensive use of the EHR, understanding the data, and analyzing the data to make decisions. Clinical Toolbox: Consists of several types of forms that can be downloaded, printed and used multiple times. These forms and information are for general help and use for the student. 43

ACCESSING CERNER S ACADEMIC EHR In order to do the charting activities you must sign into Cerner s Academic EHR. 1. On the left hand menu, you ll see Cerner s Academic EHR. Click on it. 2. In the center of the screen, you ll see the vworkspace sign in. Sign in with your school email address and password. After you ve signed in, you ll see the Powerchart icon. Click on it. Next, you ll see this screen: 44

When you first click into the Cerner AEHR, you ll see a HIPAA privacy notice that you must read and agree to. WHAT THIS MEANS Just like in real life it constitutes academic dishonesty/violation of privacy if you look at Patient charts that you do not have permission to view. Finding a Patient Record in Cerner s Academic EHR When you first log in to the Cerner AEHR, this is the screen you will see: 1. Find the patient you were instructed to find, either within an activity or assigned by your instructor, by typing the patient s last name into the upper right hand corner search box. You would also type in your own last name to access your student record. Click the magnifying glass or hit enter on your keyboard. 45

Once you ve opened the patient record, you ll be able to click through the sections to chart according to your assignments. Finding Your Student Record in Cerner s Academic EHR As a student, you each have your own record within your school organization s, or hospital s, AEHR. Typically, if your instructor gives an assignment outside of the prebuilt activities within RealEHRPrep w/ Cerner, you should document within your own chart. However, there may be an exception to this rule, so always follow directions given by your instructor. You will find your record by typing in your last name into the upper right hand corner search box. Click the magnifying glass or hit enter on your keyboard. 46

The first time you open your record, it will be blank. This is because you have not documented anything yet. As you begin to document the record, it will become a part of your portfolio. 47

Documenting Ad Hoc Forms in Cerner s Academic EHR To document an Ad Hoc Form, pull up the student chart and click on the Ad Hoc icon on the top of the page: Next, click on appropriate folder to the left: 48

Next, click on a form: After you ve chosen the form you wish to document, click chart: Each form has a left navigation menu with different sections for you to chart. You can type in numbers and text in the boxes where appropriate. 49

When you complete your documentation, sign the form (this is your electronic signature), by clicking the green check mark in the upper left hand corner. Important Note: You can save a chart without signing it if you still have work to do in the chart by clicking the save icon. 50

Submitting Your Work in Cerner s Academic EHR 1. Complete the assignment in the student record and sign the document. (Examples of assignments may include documenting an assessment, developing a plan of care, or composing a critical thinking narrative). SIGN the document by clicking on the check mark in the top left corner of the form. 2. Navigate to the Clinical Notes (or Notes) section of the EHR and open the Powerform Textual Notes folder. (Note that you can sort clinical notes in a variety of ways these are the directions if you sort by TYPE; you can also sort by DATE in which case the most recently dated forms will be at the top) Double click on the Powerform Textual Notes folder to open. Sub folders and/or a list of documents will display. 51

3. Locate the form and double-click to view the text version of the entire documentation form. Tip: Sort documents by Date to bring the most recent documented work to the top of the list 4. Right mouse click in the Preview Pane and select Forward. The Preview Pane is the text display area to the right of the folders. Right click anywhere in the text area to open the options window select Forward 52

5. Select Review from the Forward Action box on the left. Enter the last name of the faculty to whom the work is to be submitted in the To: box on the right. Forward Action: Review To: Faculty Name 6. Note that a selection box will display if there is not an exact match to the name that has been entered in the To: box or if there are multiple matches. In this example, Malone is the last name of faculty and there are multiple matches to Malone. Select the correct name in the box on the left and move it to the Send to: box on the right by clicking on the Right arrow. Click OK. 7. The faculty name will be entered into the To: box. A brief message can be included in the Comments: box and can be viewed by faculty along with the forwarded document. For example a student could indicate 10/5/12 Clinical Patient #1 (or provide some indicator of some type as discussed with your instructor). Click OK to send. 53

8. When your instructor has commented on your work, you can view this information by looking at the form under Forms List. Note that your Plan of Care is Modified and has Multiple Contributors when faculty feedback is entered. 9. Double-click on the modified item to see Faculty feedback. Faculty can provide feedback anywhere within the form. It should be noted in a different color. The Faculty Review section will be bolded when feedback is entered h 54

WHERE TO FIND HELP & SUPPORT When you go to www.pearsonhighered.com/realehrprep, you ll see a support tab at the top of the screen: Here is where you ll find a user guide, getting started videos, and a link to tech support. You should always go through tech support first with any issues that you may have with RealEHRPrep. They are always the best equipped to assist you efficiently. If they cannot solve your issue, please contact your instructor, providing your incident number so that she can send it to the local representative for escalation. For your easy reference, click here to access tech support: http://247pearsoned.custhelp.com/ For additional assistance with working in Cerner s Academic EHR, please refer to the video tutorials in the EHR Tutorial tab on your left-hand menu inside your course. 55