Open Mobile (OM) Insurance Deductible Payment User s Guide

Open Mobile (OM) Insurance Deductible Payment User s Guide

Table of Contents Introduction... 3 User Logon Requirement... 3 Instructions: Completing A Transaction... 4 Qpay Customer Service Hours of Operation... 10 Our Customer Service Hours (option 3, 3)... 10 Our Technical Support Hours (option 3, 2)... 10 Revised 7.2011 For Internal Use Only 2

Introduction This document explains the process by which payment may be made for Open Mobile s Insurance Deductible. The Insurance Deductible, or Seguro de Telefono, is the monetary amount the customer is required to pay, according to Open Mobile, in order to replace their cellular handset. The customer should first contact the carrier to open an Insurance Deductible claim; once the claim is accepted and approved, the customer can go to a dealer to process the Insurance Deductible payment and the customer will pick up the new handset immediately after payment is accepted and confirmed by Open Mobile. If a dealer wishes to cancel a payment, there is a same day only cancellation policy. The following pages of this document show how the dealer may process the Insurance Deductible payment. User Login Requirement You (the dealer) must be a registered dealer and listed in the Qpay Control System to login into the Qpay transactional system (e.g. online payment center) and successfully process customer payments. Revised 7.2011 For Internal Use Only 3

Instructions: Completing A Transaction 1. Complete your login to the Qpay Transactional System. Enter your User Name and Password and click on the LOGIN button, as follows. If the system displays the Branch ID field, enter that information as well. Screen 1 2. The Qpay Transactional System will display the Home Page (Transactions Tab) where Open Mobile (OM) must be selected for the Provider field. Screen 2 Revised 7.2011 For Internal Use Only 4

3. Once that is completed, click on the Insurance Deductible button to proceed ahead. Note: Notice how all screens for OM are bilingual. Screen 3 4. The Qpay Transactional System displays a screen where an existing account number must be entered to continue. Complete this instruction and then click on the Go button to continue. Screen 4 Revised 7.2011 For Internal Use Only 5

5. If the account number is incorrect, then the following error message is displayed. Screen 5 This message tells you that the account number is not an Insurance Deductible payment and that you must contact Open Mobile (OM) to resolve this matter. Click OK to close the error message and return to the Account Number screen. 6. At the Account Number screen, enter another account number and click on the Go button to continue, as follows. Screen 6 7. If you entered an account number that has too many digits, then the following error message is displayed. Note: Entering a phone number will not work to make an Insurance deductible payment. Revised 7.2011 For Internal Use Only 6

8. Notice that an account number with too many digits was entered; you can only enter up to eight (8) digits. Click OK to close this error message and return to the Account Number screen. 9. Enter an account number that meets all the system requirements, as follows. Click on the Go button to continue. Screen 7 Screen 8 10. When the Qpay Transactional System succeeds in getting an account validation from the Open Mobile system, then the following Payments screen is displayed. Revised 7.2011 For Internal Use Only 7

Screen 9 11. The Payment screen displays important information about the customer and his or her account. The left pane of the screen contains information such as Customer Name and Account Number, Insurance Deductible Amount, Total Amount Due and Due Date for the next payment. The right pane of the screen contains details about the payment the customer is about to make right now. 12. Complete the following fields to ensure that proper payment is received: Payment Amount: The exact amount of money that must be paid. This amount is automatically filled and cannot be changed. Payment Method: The means by which payment shall be completed (select among options from available drop down menu). Amount Received: The actual amount of money being paid. 13. When all information is entered and you have moved your cursor to the change due field (press the Tab key after entering the Amount Received), Click on the Make Payment button. The Qpay Transactional System will submit this data to the Open Mobile Transactional System for processing. Revised 7.2011 For Internal Use Only 8

14. If there is an error in data entry, an appropriate error message will be displayed for the field you incorrectly completed. In that case, you will need to close the error message and correct your data entry mistake. However, if no mistakes have been made and the transaction is received and processed successfully at Open Mobile, then the following screen is displayed in your browser. Screen 10 15. Verify that the Amount Received, Change Due and Total Collected fields display accurate information regarding the transaction. You will notice that the screen displays the Customer Name, Phone Number, and Confirmation ID as proof that the transaction was processed successfully. 16. You may print a transactional receipt in either English or Spanish simply select the right language by selecting the correct button displayed in the screen s right pane. Finally, you may click the New Transaction button to return to the Home Page where a new transaction may be initiated. Revised 7.2011 For Internal Use Only 9

Qpay Customer Service Hours of Operation Please contact the Qpay Helpdesk for any further questions or assistance on the Qpay Online Payment Center at (866) 236-7733 or send an email to helpdesk@qpaynet.com. Our Customer Service Hours (option 3, 3) Monday through Saturday Sunday 9 AM to 11 PM EST 11 AM to 9 PM EST After hours you may leave a voice message and a Customer Service Representative will contact you the following day. Our Technical Support Hours (option 3, 2) Monday through Friday Saturday Sunday 9 AM to 10 PM EST 10:30 AM to 8:00 PM EST 11:00 AM to 7:00 PM EST Thank you for your continued support and once again, we apologize for any inconvenience this may cause you. Revised 7.2011 For Internal Use Only 10