Service Description Managing Cloud-Enabled Transformation Felber Consulting works with clients ranging from large government or private sector organisations to small & mediumsized enterprises. We work with organisations seeking to grow their business, to improve or change the nature of the services they deliver to public/customers or to re-think the way in which they deliver them. Cloud-based technologies (both PaaS & SaaS), have given organisations the opportunity both to introduce new services to public/customers and to review their own internal Business IT strategies. The nature of cloud technologies for an organisation developing and selling cloud-based services means, for example, faster development times, new processes & skills required such as on-boarding, new commercial models, new roles, organisation and behaviours. For an organisation changing its own Business IT strategy to include SaaS, these new typically collaborative technologies offer the opportunity for the whole organisation to work more effectively and efficiently and they may well change the nature of the relationship between business and IT. When Do You Need Our Managing Cloud-Enabled Transformation Service? Simply defining a set of goals for your organisation is difficult. But more so is the task of determining what you need to do differently in order to achieve them. Whether you are a Department planning to introduce new services based on cloud-based technologies or you are looking to exploit the new technologies to change your business it s just as important to to consider what needs to change. Regardless of the immediate and highly flexible nature of cloud technologies, it is still as necessary to ensure that your people, partners, customers, decision making and business processes are all taking you in the same direction as it is to consider how to streamline or develop new channels, products & services. Often, organisations find that the easiest way to implement a vision and strategy is to define the required revenue and profit numbers and to use these to relentlessly drive the outcomes they require. This can work but often drives behaviours and actions that give only short term benefits. Nothing fundamentally changes. How can you expect people who have only experienced the organisation in its current state to suddenly have the understanding and skills, to take it to another level? How can they progress without guidance from those in the leadership team who have been intimately involved in defining the future? How do the leaders cascade their understanding, skills and passion, without impacting existing business? How do they determine those critical things that both need to be done differently but also get the whole organisation energised and working in support of the key goals? Our Managing Cloud-Enabled Transformation service addresses this by helping you understand and fully articulate the implications of your strategy and by helping you inspire and motivate your people to implement it. Service Summary Understanding the implications We work with the leaders of your organisation to help them understand, shape, articulate and agree with key stakeholders: the full implications of your cloud-enabled strategy on how your business operates what you really need to do well to be successful with this strategy a way forward that is appropriate to your operational maturity, business commitment and appetite for change We leave your leaders able to inspire, initiate, and adapt ongoing change Page 1 of 5
Managing Cloud-Enabled Transformation: Service Description Service Summary Continued Bringing your people with you We work with your front-line teams to help them understand, contribute and bring to life your strategy right at the heart of the business, driving early changes that will engage and draw in colleagues, partners and customers We leave your people with the understanding, skills and motivation to be able to do things for themselves It s About Business Outcomes stunning improvements in employee engagement as reflected in this client's annual staff engagement survey. Felber Consulting bought a fresh perspective; a completely different way of looking at things and of working with our people. They helped us to focus on what was important and they built confidence and trust with the team Head of ICT Operations, UK Government Department Depending on your particular circumstances we will configure an approach that suits you. We will combine both the leadership and frontline elements of our service as appropriate, ensuring that we work in a way that builds your peoples self-reliance. If you are introducing new IT-enabled services based on cloud technologies then it is critical that you actively manage the transition of your organisation which is used to selling, delivering and supporting services based on traditional technologies to one that can effectively provide a mixed portfolio of traditional & newtechnology-based products and services. If you are an end-user organisation then the introduction of new technologies will still require consideration of change implications, even if implementation happens a lot more swiftly, using far more agile techniques than in the past. Case Study: Building A Modern IT Services Organisation To Support New Cloud-Based Services Starting with a review of a new organisation to deliver Cloud services our relationship with this UK Central Government client built rapidly as we helped them create and launch a transformation programme to deliver their challenging growth strategy, working closely to define and agree the right business outcomes with extremely busy front-line operations staff. We continued to coach the teams through implementation using our 'agile transformation' approach supporting them in achieving some Once we have agreed the best approach we will work alongside your leaders and staff to create a range of living and highly visual deliverables and outcomes. Your typical Deliverables & Outcomes an operational or maturity model map of all implications covering both operational and professional aspects of a business a transformation route-map & programme the design of early win work-streams organisation stakeholder analysis organisation communication approach organisation measures and scorecard delivery of early wins and benefits e.g. new ways to communicate new behaviours & ways of working process maturity assessment & framework for future improvement selected new processes organisation and competency design selected new services increased staff engagement By engaging Felber Consulting you will have the support of experienced consultants to help inspire you to build a way forward that suits your circumstances, to initiate actions that achieve early, visible outcomes and to rapidly increase your self-reliance and ability to achieve your cloud-enabled business goals. Page 2 of 5
You will be able to: Your Benefits rapidly and collaboratively determine those things that your organisation needs to do really well to succeed define and dynamically manage an agile, flexible change programme to make this happen set specific targets for your top team and cascade these rapidly through the organisation mobilise and engage your front line teams, partners and customers build your own skills in these approaches so that you take control. Building Your Self-Reliance Is Our Priority As well as our ability to design an approach that works for you, drawing on many years of experience of working with organisations to realise their technology-enabled goals, we bring a range of supporting methods, frameworks and techniques used and honed over the years. We will happily share and customise these for you, working closely with your staff. Your Methodologies (Examples) Building your skills and self-reliance in: development of operational & maturity models for your business, your processes i.e. your organisational blueprint outcome based transformation mapping for your way forward stakeholder management assessment and framework communication assessment and innovation cloud organisation & fit for purpose assessment framework for leading successful change leading an agile transformation with early wins, outcome focus, coached and led by your own people high performance teams approach high level engagement balanced scorecard governance / make or buy supplier & partner management framework benefits realisation process change (lean approaches) Felber Quality Assurance We ensure that our engagements with you progress to expectation and that any agreed changes are properly planned and executed: Our engagement lead will conduct a preengagement review with your project manager to check on the Project Charter and the practical aspects of our consultants work on your site We will conduct weekly project meetings with your project manager to review progress, milestones, resourcing, issues and risks We will conduct monthly (or per further agreement) sponsorship reviews which will include your Senior Responsible Officer and a Director of Felber Consulting Ltd We will seek formal agreement of project milestones, particularly where our payment relies on the successful completion of such milestones Post-engagement, we will ask you to provide a review of Felber s delivery engagement. For engagements valued at over 100,000, this will be conducted by an independent contractor. We will support your Department s own project and programme approaches (such as PRINCE2, MSP and so on), forms and reporting mechanisms. Felber Assets, Tools & Advantages All our consultants are experienced with 10+ years in public sector as staff and consultants. We have public sector expertise in most areas, including local and national organisations; from health to security; single site to international. Page 3 of 5
We use a number of file sharing and collaboration tools to share and develop collateral over the lifecycle of the engagement. This provides the joint project team with common visibility of plans, reports, and source material. We use teleconferencing to promote easy, but structured communications that allow team members to maximise value-adding activity and avoid travel. We use the Kimble Professional Services Automation tool and to manage and control our contractual and delivery engagements, including commercial, project progress and milestone control. Felber Back-Up, Restore & Disaster Recovery The safety and security of the materials we use and develop for our clients is a priority. We are used to a number of approaches, depending on the policies, regulation and circumstances of the engagement. We will agree this as part of pre-engagement. For example: Where appropriate we will make use of the client s own hardware, software and / or polices governing information protection We will use the client, or standard proprietary collaboration-ware Our laptops are protected by encrypted disks with passwords at the BIOS, disk and OS level The use of at least two factor authentication when using SaaS applications such as Salesforce or Kimble. The completion of a Project Charter or Project Initiation Document, agreeing the final scope, objectives and governance of the engagement. Practical arrangements such as security levels, building and data access, management, use of common tools, software and infrastructure An initial plan, including milestones, timetable, review meetings A schedule of anticipated deliverables. At the completion of the engagement, we will agree with you: A schedule of documents or other media generated as part of the engagement, including master copies of any reports, bid documents, brown & white papers and other deliverables The conduct of a join review session, identifying lessons learnt and potential next steps Final hand-over to a support team (as appropriate). Contact Us For further details, please contact: Suzanne Felber at suzanne.felber @felberconsulting.com +44 (0) 7515 895156 These measures ensure that our client s data and reports are held securely and with relevant levels of protection and also ensure availability in the circumstances of disruptive events. Felber On-Boarding & Off-Boarding As part of the inception or pre-engagement phase of our work for you, we will agree with you certain aspects of how we will work together: Felber Consulting Limited 1 Park Road, Hampton Wick Kingston-Upon-Thames Surrey KT1 4AS, UK Page 4 of 5
Telephone: +44 (0)208 891 5073 Email: info@felberc.com Web: www.felberconsulting.com Page 5 of 5