Contents Features Need to know 04 mobydick at a glance Why mobydick 10 Streamlining Business Full Integration for Full Optimisation 16 mobydick TCO mobydick Partner More cost effective than you thought 20 Become a mobydick partner 06 Freedom to Choose Clients, Softphone, Devices 12 High Availability Scalable & High Availability Cluster 18 mobydick School Put yourself in control 22 pascom - the Company Let us introduce ourselves 08 Team Player Collaborate Cooperate & Communicate 14 Simple Set Up Quick & Automatic More Info Website: https://www.pascom.net Our IT Blog: http://blog.pascom.net mobydick Information: https://www.pascom.net Youtube Channel: https://www.youtube.com/pascomnet mobydick Free Demo: https://www.pascom.net/download Facebook: https://www.facebook.com/pascom.net mobydick School: https://www.pascom.net/school Twitter https://twitter.com/pascom_net mobydick Community http://community.pascom.net G+ https://plus.google.com/104450367642750256505/posts mobydick Wiki: https://wiki.pascom.net GitHub https://github.com/pascomnet
mobydick - Your IP Telephones & Devices Clients Phone System Software mobydick gives you more than just an easy to use telecommunications platform. mobydick is a full featured, scalable and flexible telephony system, combining the powerful OpenSource telephony software Asterisk with a specifically developed, user friendly administration interface. Gateways VoIP Provider Compared to proprietary phone systems, mobydick has no vendor lockin, meaning you are free to choose your preferred phone, gateway and VoIP providers, providing you with the freedom to match every element according to your requirements. mobydick provides businesses with the opportunity to utilise any desired combination of ISDN, analog, GSM as well as modern IP connections whilst simultaneously enabling you to reduce communication costs and increasing availability. mobydick mobydick also provides you with the flexibility to fully and transparently network together any number of company locations, HomeOffices or subsidiaries. Never before has it been so simple to connect all your employees through a communications platform, regardless of their locations. Take your office number with you no matter where you find yourself. Using follow me find me, the one number concept ensures that, regardless of whether you are in a branch office, at home or on the go, you remain in contact with colleagues and customers on your office number. 4 5
Communicate Anywhere, Anytime mobydick is in the know, Out of the Box Telephony with the mobydick Softphone providing you with detailed info Integrated Video & Teleconferencing No matter where you might be, with mobydick you are reachable anywhere, at anytime and on all your devices. Desktop phones, DECT, softphone or mobile devices, in the Office, HomeOffice or on the road, choose the device that best suits your needs. mobydick is always at home (Clients for Windows, Mac, Linux, Android & iphone) Our mobydick softphone delivers the freedom and flexibility to communicate from anywhere, without any extra hardware or additional costs but with all the functions you would expect from a desktop phone. Need more collaboration tools - then use our fully integrated video and teleconferencing tools. Effortlessly manage all your devices with mobydick. Switch between locations and devices seamlessly, without any administrative hassle, which is especially important for employees who often work from more than one location or are always on the road. Integrated Chat, Fax, Call & IM Histories, Phone Books - mobydick is more than just telephony Manage your devices with mobydick,no matter how many devices you use Unify your communications experience with mobydick - use the group and 1-to- 1 chat tools to facilitate daily working, with no extra apps, hardware or costs. The integrated file sharing function allows users to share files in real time, with sent and received notifications and no file size restrictions. Access all your must have information at any time. mobydick presence management provides users with an instant overview of colleague locations, availability and phone status. The intelligent search tool provides you with instant access to not only your mobydick company wide contact info, but also your personal Outlook & Apple address books, plus all your call and chat histories. 6 7
Teamwork - Collaborative & Flexible mobydick is a platform independent team player, with clients for Windows, Mac and Linux. See at a glance which team members or agents are available and contact them via phone or chat with the click of a button. Increase team productivity and improve flexibility directly from within the mobydick client. mobydick helps your better direct your agents and resources to where they are needed, when they are needed. Empower team leaders and agents with real-time access to workloads, presence and activity information, whilst simultaneously seeing caller waiting volumes. mobydick provides you with a Smart Attendant team management tool that increases your flexibility when reacting to emerging Backoffice (600) Klaus Montes [26873] 056543656455 No currently held calls Open a Support Ticket Line 2 Free Stefan Marks [28931] 01745556177 Management (400) Jeffery Flores (102) HO Management 1 Emily Taylor (101) Management 2 Support (300) Evan Parker (106) Support 1 Sofia Baker (107) Support 2 Erica Harris (108) Support 3 Christian Brooks (109) Support 4 Charles Ward (121) Support 6 Phone Ringing In a call Freee Agenten Paused Inactive agents spikes in call volumes, by enabling users and team leaders to dynamically log in and out of team queues. Need more advanced team tools - then the mobydick FlexPanel allows you to create and customise numerous panel views to suit your needs. The beauty Vertrieb (200) Christine Bennett (100) Vertrieb 1 Patrick Anderson (104) Vertrieb 3 Patrick Anderson (104) Vertrieb 3 RND (200) Charles Ross (116) RND 2 Angel Jackson (117) RND 3 Kenneth Martinez (111) RND 1 Backoffice 0 lies in that regardless of whether you need panels for your switchboard, call centre supervisors or a simple monitoring dashboard, you can customise the base framework to match your requirements, meaning you will only see what is important to you. The FlexPanel comes complete with ready made out of the box widgets, which you can simply put together as needed. Using Drag & Drop controls combined with access to real time work load statistics you can monitor your teams, add or move agents to and from queues, and distribute calls simply, easily and efficiently right from your workstation. 8 9
IVR Menu 1 2 3 Press for Support Full Integration for +44 +49 Welcome Herzlich Willkommen Hold Music Support Queue Optimised Business mobydick is used daily by thousands of call centre, enterprises and their employees as an integrated, integral component of their everyday work flows. Our software supports you in streamlining both your internal and external communication, all the while supporting you in optimising core business processes. +49 991 29691-0 Greatly decrease workloads, increase efficiencies and improve customer satisfaction using mobydick s intelligent (default) applications which ensure that every call is answered and directed to the right contact, either using semi or fully automated processes depending on your requirements. Need an example - set your callers at ease with automatic greetings, waiting music with optional announcements and option menus, all alleviating switchboard workloads and simultaneously improving call flows and customer satisfaction. Like clockwork, mobydick s Auto Attendant never misses a beat in supporting your employees during peak times, which can be easily adjusted to suit your call patterns without any extra technical knowledge. Automatically know all you need to know about who is calling you. mobydick delivers a uniform Look & Feel, supporting your work flows with user friendly native clients for Windows, Mac and Linux, which easily integrate with your CRM and ERP systems, enabling you to greet your customers not only quicker but also with a more personal touch. 10 Not enough for you, then automatically start external systems directly from within the mobydick client and open the corresponding customer data in, for example, your ticket system. 11
mobydick - Scalable and High Availability Continuous service is essential for most companies, as disruptions to telephony services can be synonymous with corporate image damage. With the click of a mouse, mobydick can be restored to any desired previous point in time, overcoming even a total server failure with minimum fuss, effort and hassle. mobydick High Availability Cluster - utilise the mobydick cluster module with two servers and ensure absolute availability. Configured in 10 minutes, with the HA cluster you will benefit from clean fail overs from the failed server to the other all within a fraction of a second, meaning all your telephony functionality will be immediately available. Automatically generate bootable ISO files, which can be used for system backup purposes or as an installations medium for a new server as well as within a virtual machine. Database snapshots can be created at any time, allowing you to save any number of generations of your mobydick database, thus securing your existing settings, quickly and in storage space efficient Manner. Restoring mobydick to a previously saved state, could not be easier, needing just a few mouse clicks to complete. Special thanks to http://geek-and-poke.com/ Scale mobydick as your company grows - across multiple locations, regardless of whether you have only a handful or thousands of users, mobydick provides flexibility and scalability to grow with your business, thus providing the ideal solution for businesses of any size. 12 13
Configuration - Quick & Automatic mobydick is a software appliance - meaning the Operating System, IP phone system, plus all the required clients and management tools contained within Simple Importing of User Data, Devices & Phone books Simple trunk setup using the mobydick trunk Wizard mobydick lets you know what needs to be configured one pre-packaged setup file. Install mobydick in less than 5 minutes, regardless of whether you are using a commercially available server or a virtual machine. A core strength lies in the automatic identification and management of all attached peripherals. mobydick automatically detects all your networked phones and gateways, assigns them with the corresponding device profiles and transfers the necessary settings. Greatly reducing the normally long winded commissioning process, even when configuring hundreds of devices at once. With mobydick, the manual setup and maintenance of your master data, such as users, has become a thing of the past. Embed mobydick into your existing directories (e.g. Microsoft Active Directory) and avoid tedious, time consuming user data and address book maintenance. Thus, greatly accelerating the initial setup and simultaneously saving you from unnecessary administration costs. Others mobydick After the initial automatic rollout, mobydick clients automatically manage their updates. In keeping with the Fire & Forget principle, the client independently updates itself without any further hassle regardless of platform. 14 Operational within 15 minutes Compared to other phone systems, with mobydick you can integrate and use any number of trunks and providers, regardless of whether we are talking ISDN or its successor. The now common and widely used IP connections are all supported by mobydick and can quickly and effortlessly setup within your mobydick thanks to our provider template wizard. 15
Total System Costs per User (50 User System) Hardware Licences Setup Operating Costs (5 Yrs.) mobydick - Total Cost of Ownership Future: That period of time in which our affairs prosper, our friends are true and our happiness is assured - Ambrose Bierce: The devil s dictionary, 1906. 1000 It goes without saying that even with mobydick, one will incur future costs, particularly early on. Overall, however, the costs associated with mobydick are significantly lower. As with any system, the costs can be attributed to a few specifics: Euros ( ) 750 1. Hardware: phones, servers & gateways etc. 2. Licences: operating system, user licences, 3rd party software 3. Set up costs: who is doing what? 4. Operating Costs: administration, manufacture support, ongoing training. 500 250 Throughout your purchase decision making process, you will undoubtedly evaluate all these points. 1-3 are clear cut, reliable figures. The last point, however, is difficult to quantify, but one thing is for sure: IT should care for and manage your phone system, as in today s world IP phones systems are more server and networks than the classics of yesteryear. Since version one, mobydick has been developed with network and IT administration 0 Cost / User mobydick Proprietary Linux PBX Open Source Windows PBX Cloud PBX professionals in mind. In essence, pragmatic people who look for, love and live for simple solutions. Overall, compared to similar systems, where external support must be purchased or system configuration is very complicated, the total cost of ownership for mobydick is significantly lower. 16 17
mobydick School Video Tutorials Weekly Webinars Short, concise and easy to follow - video tutorials are the best way to make complex topics understandable. In our free mobydick tutorials, we deliver step-bystep guides to support you with setting up and administering your own system which you can refer back to time and again. Discover all you need to know about mobydick from the comfort of your own office with our informative, detailed and interactive webinars. Learn how to manage and maintain every aspect of your system. All materials will be made available to download for your own convenience. Wiki On Site Training As mobydick can do so much, we ve put together an in depth, complete online help portal. Contained within, you will find topic explanations, how to guides plus an overview of all our releases and handbooks for previous versions. On top of our webinars, we also offer 2 day on site training courses in our training facilities in Deggendorf. Throughout the course you will, under the guidance from our senior support technicians, gain first hand experience in setting up & configuring your mobydick. 18 https://pascom.net/school 19
mobydick Partnerships Channel Partners InterOperabilty Partners We want you - pascom are always open to new opportunities. If your are looking to add a competitive edge to your portfolio, then get in touch. As a partner, you will benefit from attractive margins, sales and marketing support plus lead generation. All without any ongoing partner fees. Add additional revenue streams as a mobydick interoperability partner. Our goal is to deliver our customers with cutting edge technologies to help them stay ahead. As such, we are always interested in hearing from IP device, gateway, SIP providers & applications developers. mobydick channel partnerships provide you with the opportunity to increase revenues through not only licence sales, but also to generate additional revenues through the provision of additional services as well as increased cross selling opportunities for the IT infrastructure in your portfolio (switches, servers, telephones, gateways, software applications etc...) By entering into a mobydick Interoperability partnership you will receive more additional benefits above increasing revenues such as collaborative marketing activities. As part of our partnership scheme, we offer you the opportunity to participate in not only events, but also content and social media marketing activities plus joining our expert network. 20 https://pascom.net/expert-network 21
pascom - Your Partner The Company The Blog Founded in 1997 as a Linux IT systems integrator, pascom has grown into one of the leading developers of Voice over IP phone systems. Moreover, we are also Network Infrastructure specialists, as can be seen by our numerous certifications from leading names within the IT industry. Every week, the pascom brothers deliver yet another interesting and informative video tutorial or TechTalk on a range of topics affecting today s IT world. We know support is important to you. Therefore, upon request, we can offer 24/7 support from our fully qualified and experienced support team. We also ensure that our team stays current on all the latest industry trends through regular training and certification. The VoIP Guys are your IP communications specialists. Stay up to date with the latest from the VoIP world, with their interesting and informative TechTalks, video reviews, InfoGraphics and weekly blog posts. 22 http://blog.pascom.net 23
Headquarters: pascom Netzwerktechnik GmbH & Co. KG Berger Strasse 42 94469 Deggendorf Germany Regional Office Regensburg: pascom Netzwerktechnik GmbH & Co. KG Bruderwöhrdstraße 15b 93055 Regensburg Germany +49 991 29691-0 +49 991 29691-999 E-mail: info@pascom.net Internet: www.pascom.net +49 941 280956-0 +49 941 280956-19 E-mail: info@pascom.net Internet: www.pascom.net