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BUSINESS ELECTRICITY CAN BE BETTER. MUCH BETTER It s often been taken for granted or ignored. many customers buying it think that s just the way it is. and many retailers selling it offer little or no service. Not us. We ve been a quiet achiever in the energy game for 30 years. And since 2007, we ve been a specialist electricity retailer to Australia s largest commercial AND industrial customers. In fact, we ve grown to become one of the nation s largest electricity retailers by load. We now offer our service to customers who spend more than $30K PER YEAR on electricity. but We don t just sell power. We offer unrivalled customer service and value for money. it s what makes us different. It s what makes us better.
It sounds simple get the bill right, get it on time. But many energy companies fail to deliver their business customers even these basics. That s unforgivable. We re here to focus on the details so that bills and information are correct and on time. And if there is ever a question, we re here to answer it quickly. Simple
If we say we re going to call back, we will. If we say we re going to find a solution quickly, we will. That s because great customer service is not a marketing term, it s our business. It s experienced, empowered energy specialists, who are accountable for delivering what they promise. We offer the kind of customer service that means our customers are much more satisfied than THOSE OF the average energy retailer 1
9% 8% 7% 7% 44% Retailer 1 Retailer 2 Retailer 3 Retailer 4 erm 1 Percentage of surveyed customers who reported that they were very satisfied with their business energy retailer. Source: 2012 UMI Customer Benchmarking Survey, comprising approximately 100 commercial and industrial customers from each of the five major retailers.
Licenced to retail in more states and territories than any other Australian energy retailer, we offer serious flexibility. Our contracts, billing options, pricing structures, service requirements.they re all delivered on the idea that no two businesses are the same. As Australia s only energy retailer dedicated to serving business customers, that s our promise. AND IT MAKES ALL THE difference.
It starts with a plan detailing when and how each important change in A NEW customer s electricity account will take effect. From transferring customer accounts to our system, to installing new meters or implementing an integrated bill for multiple sites we DON t just tell OUR CUSTOMERS when it ll be done, we commit to making it happen. And an account manager keeps customers in the loop every step of the way so they know how we re tracking to plan. It makes sense. It makes it easier.
Business moves fast. So do we. Our online customer portal means access to market information and CUSTOMER usage data when and where it s needed. A dedicated account manager means that account information, data for our customers reporting and help with network reviews are a phone call away. And when our customers need timely information about how a state-based regulation will impact their bill, our energy experts will have the answers. Whatever we can do to help businesses lower their energy costs, we ll do.
As the business energy specialists, we re also the carbon PRICE specialists. And we ve been supporting our customers through the change. since the scheme was announced, We ve been on-hand to explain how it will affect our customers. Because, if it impacts on OUR CUSTOMERS energy accounts, we make it our business to have the answers.
Perseverance and attention to detail. It s what 30 years in the energy business has taught us. And since 2007, we ve been applying it to business energy retailing. THOUSANDS OF ERM Business Energy customers already know this. It s how we re changing the world of business energy. And we re not going to stop any time soon.
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