Preparing for the NBN Fibre Connections
Preparing for the NBN Congratulations on choosing to join the National Broadband Network Your new fibre optic connection will give you access to world-class high speed broadband, a core infrastructure of the new century. This booklet explains what happens next and how you will be connected to the NBN and related services. Connecting your home to the NBN When you call Internode to get connected to the NBN, we will make a time for the NBN installer to visit and install the NBN equipment. The installer will call you the business day before to confirm the time is still good. Appointment Time Why not make a note of your appointment date and time here: 1 If your premises is not already connected to the NBN, the installation will include running a fibre-optic cable from the street to a small box on the outside of your house (the Premises Connection Device). The installer will then drill a small hole through your wall and feed the cable through into a wall plate that will be installed inside the house. A cable runs from there to the Network Termination Device, which looks like a broadband modem. There will also be a separate power supply box which includes battery backup that will keep selected phone services * running for up to five hours in case of power failure.
What does the equipment look like? *The backup battery only provides power for a phone service provided through a voice (UNI-V) port on the Network Termination Device. Phone and other services connected to the data (UNI-D) ports, and mains powered telephones, alarms and other devices such as cordless phones connected to any port will not work during a power failure. Please ensure you refer to the Power Supply Unit instructions in the User Guide you will receive with the installation for more important information. * Please note, the Network Termination Device shown is designed for use inside the home, if your installation requires an external Network Termination Device your device will differ to that shown above. 2 Before the installation date You ll need to decide where you want the Network Termination Device and power supply to be installed. The best place is: Near a dedicated power point (a mandatory requirement) In a cool, dry, ventilated area Away from busy areas where it may be knocked and damaged Where it will be easy for you to check the indicator lights Near your existing phone or network cabling. The Network Termination Device and Power Supply Unit should be installed less than 1.5m apart (but if you need them installed further apart, talk to your installer). They must be installed in the same building as the main electric meter box or distribution board. Your Network Termination Device provides both the internet and phone connection, so the best location for it is somewhere you can connect your phone, or a cordless phone base station, as well as a Wi-Fi or Ethernet router to share the internet connection around the premises. The installer will work with you on the best location for the NBN equipment. Currently at least one installation option will be available at no charge for your premises. However, if you would like your installation done in a particular way, please discuss this with your installer as in some circumstances (e.g. for particularly complex or difficult installations), there may be charges associated with this.
Customer telephone and data cables cannot extend outside or between buildings. They are susceptible to lightning and are a potential hazard as the lightning can be transferred between different ports of the Network Termination Device to any equipment they have connected. On the day When the installer arrives at your property at the allocated time, ensure you check their ID before giving them access to your property. The installer will discuss where you want the equipment installed, and whether it can be done at no charge. Some places might not be possible due to safety or other considerations. 3 What to expect If your building doesn t already have a fibre-optic cable connected, running the cable in may require the digging of a small trench, or, if it s coming from overhead, some minor clearing of vegetation. The installer will try to keep disturbance to a minimum. It might be necessary to move furniture around inside your house to get to the location you want the equipment installed. The installer will need to drill a hole through your wall, as well as some other holes to mount the equipment, so be prepared for a small amount of drilling noise and dust - but the installer will clean up afterwards. If your premises already has fibre-optic cable connected to a Premises Connection Device, standard installations normally takes between approximately 2 and 4 hours. If your premises does not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours. Why you need to be there for the installation You, or an authorised representative (someone you trust who is over 18), needs to be there for the whole appointment, to let the installer in, and advise where the equipment should be located.
How much does the installation cost? Currently at least one installation option will be available at no charge for your premises. However, if you would like your installation done in a particular way, please discuss this with your installer as in some circumstances (e.g. for particularly complex or difficult installations), there may be charges associated with this. In that case your installer can then give you a noobligation quote on the cost, which if you decide to accept, they will book a date to return and complete the installation. Connectivity options Computer / Internet access To connect computers to your NBN connection, you ll need a separate router like an NBN ready router from Internode. Internet TV (IPTV) Generally, Internet TV boxes need a wired connection to your fibre router, like an NBN ready router from Internode. To watch broadband-based TV services delivered over the NBN, you will need to have the relevant service from your provider. Telephone There are dedicated UNI-V ports on the back of the Network Termination Device into which you can plug a phone. The friendly call centre staff at Internode can talk you through the Internode UNI V service. 4 What NBN Co supply and what they don t NBN Co supplies: Premises Connection Device, Fibre Wall Outlet, Network Termination Device and Power Supply Unit; first battery; external cabling from the street network to the Premises Connection Device; and internal cabling up to the Network Termination Device. This equipment remains the property of NBN Co. NBN Co boundary of responsibility stops at the data (UNI-D) / voice (UNI-V) port. From there, the service on that port is the responsibility of Internode, if you choose to purchase an NBN service with us.
Your Questions Answered Do I need to install any cables and outlets? It is possible to run most services over a Wi-Fi network, but you may prefer to have cabled connections for things like Internet TV (IPTV), and data and/or phone outlets. You can arrange for any cable installer registered with an Australian Communications and Media Authority accredited industry registrar to install points now or you can wait until you and the installer have agreed on the location of your Network Termination Device. You can arrange to have as many internal home network points as you like. Do I need to get a separate supplier for the internal wiring? The NBN installer will not undertake internal wiring tasks, and permanent cabling through wall, floor or ceiling cavities must be done by a registered cable installer. Will there be any interruption to my existing phone and internet service? This depends on the timing of your installation. Currently the NBN is being connected at the same time as the existing copper network. This means that there will be no interruption of your existing services at this stage, but it is intended that the Telstra copper network will be shut down about 18 months after the NBN is rolled out in your area. In some cases, this switchover may briefly interrupt your service. I have a monitored home security system. Will it work on the NBN? It is expected that most monitored home security systems will operate over the NBN, however if you plan to continue using an existing system you must check this with the provider of your monitored alarm service, and ensure all connections have been made correctly. 5 What if the installer damages my property? The installer will take appropriate care on your property during the installation; however, in the unlikely event that NBN Co cause any damage, contact Internode on 1300 NBN NOW (1300 626 669) and we ll follow it up on your behalf. Once on the NBN, will I be able to use the phone if my power fails? The Power Supply Unit includes a backup battery that can keep a non powered phone service provided through a voice (UNI-V) port on the Network Termination Device operational for a short time in the event of a mains power failure. It is a good idea to have a non powered traditional phone connected to a service provided over a UNI-V (voice) port or a charged up mobile (cell) phone on hand for such emergencies. IMPORTANT: The battery backup is only for the UNI-V voice port. Phone and other services provided through the data (UNI-D) ports on the Network Termination Device, and mains powered telephones, alarms and other devices such as cordless phones connected to any port on the Network Termination Device will not work during a power failure. It is a good idea to have an unpowered traditional phone connected to a service provided over a voice (UNI-V) port or a charged-up mobile (cell) phone on hand for such emergencies. The internet will not work during power outages. The backup battery will typically last for up to five hours. You will receive a separate user guide with this piece of equipment when it is installed which will contain more detailed information. Please read this carefully.
What do I do if I can t attend the appointment? If you can t be there on the day of your appointment, you can either reschedule it with us, or ask someone you trust who is over 18 to give access to all areas of your property and make decisions about the installation for the technician. Remember that if you authorise someone else to be present on your behalf for your appointment they will need to make decisions including where the Network Termination Device and Power Supply Unit should be installed. If you decide later to change the location of the Network Termination Device, additional charges may apply. For more information about the NBN Visit our website at www.internode.com.au/nbn or give us a call on 1300 NBN NOW (1300 626 669). 6 COPYRIGHT This document is subject to copyright and must not be used except as permitted below or under the Copyright Act 1968 (CTH). You must not reproduce or publish this document in whole or in part for commercial gain without prior written consent of NBN Co. You may reproduce or publish this document or in part for educational or noncommercial purposes. DISCLAIMER This document provides general information about the technical requirements for connecting to the NBN and is correct as at April 2012. Technical connection requirements may change due to factors such as legislative and regulatory requirements as well as advances in technologies.