Roger Nem, ZCE, ICS Globe IS/IT Services - Senior B2C Specialist at Nestlé rogernem@gmail.com Summary People/results driven profile, team player, multidisciplinary approach and aligned with the business/operational strategies facing global markets. A proven problem solver and awarded Engineer with great knowledge and strong experience with Project Management, ITIL, Continuous improvement methodologies and Root Cause analysis and elimination. Skilled communicator, persuasive and adaptable. Self motivated with great energy, initiative and focus. Alert and interested in the needs and options of others. Capable of listening and identity issues or defective areas and take creative solutions. Fluent English with international experiences. Specialties 19 years of professional experience coordinating and managing multidisciplinary teams and IT projects (ERP, CRM, E-Commerce, B2B, B2C, B2E) around the Globe. Extensive knowledge in programming languages (PHP,.Net, ASP, Sharepoint, Java, Actionscript, JavaScript, XML, Delphi, Visual Basic, HTML 5), Database Administration (MySQL, Postgres, SQL Server, Oracle, Firebird, Interbase, DB2) and System Administration (Windows Servers, Linux). Knowledge of systems and projects based on open software. Certifications Virtualization Intel, IDG ComputerWorld & Nextgeneration IT Change & Release Coordinator Nestlé GLOBE Zend Certified Engineer (ZCE) - ZEND019559 Zend The PHP Company License Registration ID 247615134 Candidate ID: ZEND019559 Code of Business Conduct & Ethics Wipro Technologies SQL Server 2008 ICS Advanced Impacta Tecnologia License Candidate ID: 2300/2011 # 896030-58440 SQL Server 2008 ICS Essentials Impacta Tecnologia License Candidate ID: 2277/2010 # 896030-56983 Windows 7 Impacta Tecnologia Logic Programming Impacta Tecnologia License # 896030-56869 Page1
Proficiency in Business English (BULATS CEF/ALTE Level: C1/4) University of Cambridge License Candidate #: 210906GB21096NEMR599 E-Business Intel, IDG ComputerWorld & Nextgeneration Business Intelligence Intel, IDG ComputerWorld & Nextgeneration Business Value Intel, IDG ComputerWorld & Nextgeneration Business English Teacher CNA English Center Exchange Student Certificate ASPECT FOUNDATION Experience Globe IS/IT Services - Senior B2C Specialist at Nestlé S.A. January 2011 - Present (2 years 1 month) Senior B2C Specialist offering Global support to Nestlé s markets and teams (AMS, EMEA and APAC) via FTS mode, on various technologies specially PHP,.NET, MOSS / SQL Server and various solutions. Responsabilities Senior B2C Specialist - System Administrator - Support to Windows technologies (.net IIS 6 and 7.5, asp & aspx, Sharepoint, SQL Server) - Support to Open Source technologies: PHP and MySQL - Windows Server 2003, 2008 and 2008 R2 Maintenance - CaaS Computing as a Service Project Manager Project Coordinator PHP/Drupal/Facebook - AMS SPoC LAMP Administrator AMS LAMP SME (Subject Matter Expert) Business Partner Coordinator Brazil, Canada and LATAM Single point of contact AMS MOSS Single point of contact for www.nestle.com AMS Dispatcher Support to the Offshore team (Wipro) 4 recommendations available upon request Page2
IT / ICS Certified - Senior System Analyst at Sollustech April 2010 - November 2010 (8 months) Coordination and control of support requests, created by end users and São Paulo, Rio de Janeiro and Mexico representatives through Service Desk Responsibility for the project and development of new versions of the softwares Coordination and execution of projects (Team of 10 people from different areas) 5 recommendations available upon request IT Coordinator at PMK Involvement Marketing January 2009 - April 2010 (1 year 4 months) Expansion, improvement and implementation of the company s and international clients B2C systems to converge donations. Clients were based in Italy, Spain, Poland, Germany and France. Analysis of data with Adwords and Analytics integrated in the system Coordination and execution of projects (Team of 20 people from different areas) General programming (clients) 2 recommendations available upon request IT Project Manager at Agencia Web Inteligência Criativa 2008-2010 (2 years) 1 recommendation available upon request IT Project Manager at Uninove 2008-2009 (1 year) Responsibility for architecting and implementing one of the largest Brazil University Portals using SharePoint 2007, coordinating multiple teams throughout the project. IT Senior System Analyst at Caffè Digital January 2007 - December 2008 (2 years) Coordination of international teams based in the U.S., Europe and Asia Management of B2C and B2B projects working with credit card companies and implementing solutions to provide the best option to meet the client s needs and expectations Support of solutions, working directly with national and international clients Negotiation of contracts and deadlines for national and international projects Development of all of the company s internal systems Page3
Highlights: - The company gained over 82 clients after implementing and selling the systems I developed (CRM, ERP, E-commerce B2B, B2C, among others). - I led the team and the sales strategy to negotiate and close the company s largest contract with the largest Latin America hardware supplier. 1 recommendation available upon request IT Project Manager / Engineer Programmer at 10 Clic Comunicação June 2005 - December 2006 (1 year 7 months) Coordination of teams and B2C projects Direct support of national clients Negotiation of contracts and deadlines for national projects Highlight: This was the first company in Brazil to offer an e-commerce system where people could buy with only one click. This functionality was one of several I developed while with the company. 1 recommendation available upon request IT Senior Programmer Analyst at Fluor Rich Media November 2004 - April 2005 (6 months) Project Management Coordination with multiple teams Creation, coordination and negotiation of local contracts and timelines Involved in and supervision of Internet projects focused on B2B and B2C Highlight: I led the team and the sales strategy to negotiate and close the company s largest contract with Colgate to develop a solution to promote and sell their new line of products. The first ad generated more than 100,000 registrations in only one day. IT Chief Programmer at EZHost February 2003 - April 2004 (1 year 3 months) Actioning and supervision of Internet projects Direct support of American clients Highlight: I negotiated and closed a US$ 1.5 Million per month contract for developing Wal-Mart s ERP Page4
software. Global Account Manager at MCI / UUNET 2000-2002 (2 years) Responsibility for top Global Accounts with presence in Latam. Position reported to the Latin America Global Sales Director and to the Global Account Manager. Skills & Expertise Apache AJAX ASP.NET Account Management Administration ActionScript B2C B2B Coordination Customer Relations CSS C# Documentation Database Administration Databases Delphi E-commerce ERP Eclipse Firebird Flash Hosting HTML IIS Interbase jquery Java JavaScript Linux MySQL.NET Oracle PHP PostgreSQL Powershell SharePoint Subversion SEO Page5
Troubleshooting Visual Studio Windows Server Web Development Web Design Web Services XML XHTML ITIL Project Management Microsoft SQL Server Languages English Spanish Portuguese (Native or bilingual proficiency) (Professional working proficiency) (Native or bilingual proficiency) Education FEI - Faculdade de Engenharia Industrial Bachelor of Telecomunications Engineer, Electrical and Electronics Engineering, 1998-2003 Greenleaf Friends Academy - U.S.A 1995-1996 1 recommendation available upon request Honors and Awards Certified teacher by CNA; GPA: 3.98 out of 4.00; Condecorated with 5 awards in the U.S; Included in Who s Who among American Students Interests technology, programming, entrepreneurship, music, international travel, professional networking Page6
Roger Nem, ZCE, ICS Globe IS/IT Services - Senior B2C Specialist at Nestlé rogernem@gmail.com 15 people have recommended Roger "Roger is a dedicated profissional with an amazing capability of understanding the business needs of Clients and transform this in results. Fully commited with results. I recomend him for any one." Willian Valiante, LatAm Sales Head - Retail & Consumer Goods, Wipro Technologies, managed Roger indirectly at Nestlé Business Services Ltd (Wipro) "Roger has been a saviour to us and resolving many of the issues we have had in a timely manner. Roger is always readily available to go above and beyond the call of duty to get an issue fixed. He is very easy to work with, reliable and very good at what he does. I would recommend Roger to any team as his personality meshes well with anyone. A great guy to have in your camp." Jason Abergel, ebusiness Analyst, Nestle Canada Inc., worked with Roger at Nestlé Business Services Ltd (Wipro) "Roger is a guy with a great and deep technical knowledge. He is very focused in delivery the best. He is also very reliable and responsable. I strong recomend Roger Nem." Edvaldo Guimaraes Filho, Analista Senior de Share Point, Logica, worked directly with Roger at Nestlé Business Services Ltd (Wipro) "Roger is a professional, enthusiastic, hard-working individual who goes beyond the call of duty to resolve issues. His analytic, troubleshooting, technical, communication and people skills are all extremely strong and his perseverance and dedication to the job are exemplary. Roger has had a huge positive impact on our team in a short time and despite being new to the position/group, has always been able to resolve all issues. Despite the heavy workload of his team, he always manages to make himself available for critical issues. He has a "never quit" attitude which has allowed him to resolve problems where others would have escalated or had to seek assistance. I strongly recommend Roger to anyone seeking a dedicated professional with strong hard and soft skills and a wonderful attitude." Deborah Wright, ebusiness Analyst, Nestle Canada Inc, worked with Roger at Nestlé Business Services Ltd (Wipro) "Roger é um grande profissional que possui muita experiencia em analise e desenvolvimento de sistemas." Julio Viana, Development Analist, DuoSystem, worked directly with Roger at Sollustech Page7
"Trabalhei com o Roger na Duosystem, posso afirmar que ele é um excelente profissional, comprometido com suas obrigações e dedicado, é um rapaz tranqüilo, sabe ensinar com paciência, e tem um excelente relacionamento com todos." Léia Ferreira, Assistente Administrativo financeiro, Duosystem, worked indirectly for Roger at Sollustech "Profissional, capacitado e pontual quanto a seus deveres e obrigações profissionais, trabalhamos juntos por um curto período de tempo, numa fase transitória da empresa, e não tem nada que desabone o Roger quando suas atividades no período que trabalhava conosco." Guilherme Messias de Oliveira, Coordenador de TI, SBR IT BUSINESS, managed Roger at Sollustech "The service provider by Roger was excellent. He has high understanding of the area. All the explanation are very consistent and the the job was finished on time." Ariana Estevão Dias, was Roger's client "Roger is a highly skilled IT professional and an excellent team player who has greatly lead teams around the world and who likes to share knowledge with people. He is always trying to find the best alternative and solution so companies and clients can achieve outstanding results. He is very responsible, compromised and dedicated."" Debora Pacchioni, was Roger's client "O Róger é um profissional competente e responsável, que domina as necessidades de um projeto que envolve programação de web e webdesign." Guilherme Sardas, was Roger's client "Ótimo funcionário, cumpre prazos tem um bom relacionamento entre os colegas, organizado e objetivo." Eric Fagner Lemes, analista de TI, pmk, worked directly with Roger at PMK Involvement Marketing "Quando envio um trabalho para o Roger fico tranquilo. Nunca deixou de cumprir o prazo e suas programações não dão problemas. É um profissional exemplar e espero tê-lo sempre prestando serviços para minha empresa." Harlane Castro, was Roger's client "Roger era um profissional com enorme conhecimento em TI, sempre estava atualizado com relação as novas tecnologias. Dificilmente entrega os projetos além dos prazos estipulados. Um ótimo profissional." Bruno Totis, motion designer, Pixellabs, worked directly with Roger at Caffè Digital "Excelente profissional com vasta experiência em desenvolvimento. Recomendo!" Page8
Cristiano Martins Alves, Programador Senior, Sistemas Seguros, worked directly with Roger at 10 Clic Comunicação "I've had the pleasure of knowing Roger for almost 13 years both personally and professionally. In this time period I owned a business with Roger and his brother Alan and found the experience of working with them to be great! He is a hard worker, trustworthy and on top of it extremely bright." Andrew Mellos, Vice President, Mellos & Associates, studied with Roger at Greenleaf Friends Academy - U.S.A Contact Roger on LinkedIn Page9