Support specialists. About MSM

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Liliana Lyons
10 years ago
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1 Support Specialists

2 Support specialists About MSM At MSM, we provide outstanding support and development for your software systems. We do it no matter how bespoke your software has become or what language it s written in; allowing you to extend the life of your systems for as long as you need. And we don t just fix the bugs, we also help you to manage the impact of system changes and reduce risk. Trust us to get to know your business inside out: we ll provide commercial terms that fit your exact needs and we ll help you make better decisions about software that will support the long term vision of your business. Top class support from a team you can really trust. They understand our business and are always extremely responsive and quick to resolve anything we ask of them, from a smaller how to, to a major system event. Kwasi Missah, JSA Group Ltd 1 Management Systems Modelling Ltd

3 Support 24 Hours 7 Days a Week We offer guaranteed service level agreements (SLAs) for even the most business critical systems. We tailor SLAs to meet your needs with customised response and fix times. Our SLAs offer support 24 hours a day, 7 days a week with guaranteed SLAs which ensure our service is always aligned to your needs. MSM will learn and maintain your system whether written by us, by you or by a third party supplier. Our UK-based support team specialise in: Taking on support of systems we haven t written, no matter how bespoke they might be Application management and maintenance of business-critical systems Second and/or third line support Support, maintenance and replacement of legacy systems Emergency fixes System health checks Remote database administration Project recovery. 2

4 Support specialists Our team One of our key skills is the ability to see IT problems from a business perspective, so that solutions we develop have a positive business impact. Allied to this our excellent technical skills ensure that projects are delivered quickly and reliably. Our Exeter based support team is adept at supporting systems written by third parties and of course we can support our own solutions. We invest double the industry average in training for our staff to ensure that we can deliver the best solutions for our clients. All new starters are subject to thorough background checks of their whole career and qualifications, including a Criminal Records Bureau check, so you can rest assured that your data is safe. We re also proud to have won IT Employer of the Year at the British Computing Society IT Awards in Management Systems Modelling Ltd

5 Some of the technologies we support We support a range of technologies for our clients, the list below are the main ones but we can support other technologies. Languages:.NET (ASP, C#, VB) Classic ASP VB 6 Delphi PHP HTML XML Javascript SharePoint Databases: SQL Server Oracle Interbase MySQL PostgreSQL Access Reporting Tools: Crystal Reports Reporting Services Examples of how we help: Trust us with support for business critical systems Working alongside a leading alcoholic drinks company we ensure their forecasting and management reporting system, pivotal to the marketing department, delivers the marketing Intelligence they need. Making sure the deals happen We support a business-critical system that manages trades of up to US$120 bn for a leading commodities trader. Let us support you Talk to us today about how we can support and maintain your software. Call our Exeter office on or our London office on or visit us at 4

6 Management Systems Modelling Ltd. London office 23 Austin Friars, London, EC2N 2QP Tel: Fax: Bristol office 1 Friary, Temple Quay, Bristol BS1 6EA Tel: Fax: [email protected] Exeter office 8 Cranmere Court, Matford Business Park, Exeter EX2 8PW Tel: Fax: [email protected]

The Benefits of the Way We Work

The Benefits of the Way We Work About MSM Established in 1998 and now with offices in London, Bristol and Exeter, MSM is built on the principle of quality The cornerstone of our success has been providing